PAC Codes: How to transfer your mobile number when switching networks

May 18th, 2016

How to transfer your phone number from one mobile network to another: a step-by-step guide to using a PAC code.

BT MobileEEgiffgaffiD MobileO2
TalkTalk MobileTesco MobileThreeVirgin MobileVodafone

In the UK, it’s a straightforward process to transfer your phone number from one mobile network to another. It means you can change mobile network whilst keeping your current phone number, eliminating lots of hassle and ensuring you won’t miss incoming phone calls.

In order to move your phone number from one network to another, you’ll need to use something called a PAC Code. It’s always free to transfer your phone number between mobile networks and the whole process should only take one working day.

Step-By-Step Instructions: Transferring Your Phone Number

For a step-by-step guide on how to transfer your phone number, please select your current mobile network followed by the mobile network you’re planning to join:

PAC Code Finder: Step-By-Step Instructions

Your current network provider:

Your new network provider:

In the rest of this article, we’ll discuss the procedure behind transferring your mobile phone number. We’ll show you how to obtain and how to use a PAC Code. We’ll also discuss the time limits on a PAC Code and your legal entitlement to it as per the Ofcom regulations. Finally, we’ll look at some special cases (e.g. transferring a phone number within the same network or transferring a phone number that’s on Pay As You Go).

What is a PAC Code?

PAC Codes are used to transfer a mobile numberIn the UK, PAC Codes (Porting Authorisation Codes) are used to transfer your mobile number from one network to another. There are three simple steps to moving your phone number:

  1. Start by obtaining a PAC Code from your old network. See the contact details below for information on how to request a PAC Code. It’s always free to obtain a PAC Code. It’s your legal entitlement and you must be provided it within two hours of your request.
  2. Order your new phone or SIM card. Get this from your new mobile network. You’ll initially be given a temporary phone number on which you can make sure everything is working properly (e.g. that you’re getting satisfactory coverage from the new network).
  3. Use the PAC Code by giving it to your new network. Give the PAC Code to your new network to confirm the transfer of your phone number. You can do this either through an online form or over the phone. After submitting your PAC Code, your phone number transfer will normally be scheduled for the next working day.

For step-by-step instructions on how to use a PAC Code, please select your current mobile network followed by the mobile network you’re planning to join:

PAC Code Instructions

Your current network provider:

Your new network provider:

Note: PAC Codes are sometimes confused with PUK Codes (Personal Unblocking Key Codes). The two codes serve a very different purpose. A PUK code is required if your handset becomes blocked (e.g. if you accidentally enter your PIN number incorrectly three times). When moving networks, be sure to ask for a PAC Code rather than a PUK Code.

Obtaining a PAC Code

Contact Details: Getting a PAC Code

The first step in transferring your mobile number is to obtain a PAC Code from your current mobile network. A PAC Code is nine-digits long and will authorise the transfer of your phone number to another network. A PAC Code contains three letters followed by six numbers (e.g. ABC 123 456).

You can obtain a PAC Code by contacting the customer services department of your current network:

Current
Network
Phone Number for Obtaining a PAC Code
EECall 150 from your EE handset
or 07953 966 250 from another phone. See full contact details.
O2Call 202 for O2 Pay Monthly, 4445 for O2 Pay As You Go
or from another phone: 0344 809 0202 (Pay Monthly), 0344 809 0222 (PAYG). See full contact details.
OrangeCall 150 for Orange Pay Monthly, 450 for Orange Pay As You Go
or from another phone: 07973 100 150 (Pay Monthly), 07973 100 450 (PAYG). See full contact details.
ThreeCall 333 from your Three handset
or 0333 300 3333 from another phone. See full contact details.
T-MobileCall 150 from your T-Mobile handset
or 07953 966 150 from another phone. See full contact details.
VodafoneCall 191 from your Vodafone handset
or 03333 040 191 from another phone. See full contact details.

When you’re calling your mobile network to ask for a PAC Code, you’ll normally be passed to the customer retentions team. Remember: it’s your legal right to be able to get a PAC Code. Your mobile network needs to provide it within 2 hours of your request. If they make it difficult, please remind them of their legal obligations.

Once issued, your PAC Code is valid for up to 30 days. You should keep it somewhere safe and secure (as anyone with the PAC Code can initiate the number transfer). At this stage, you shouldn’t cancel the plan on your old network. This will be done for you automatically when you finally use the PAC Code. Until then, your old plan needs to remain active until the phone number transfer has finally been completed.

Using your PAC Code

After getting your PAC Code, the next step is ordering your new phone or SIM card. Please select the mobile network you’re planning to join:

Please select the network you're moving to:
EEO2ThreeVodafone

EE

O2

Three

Vodafone

Other Popular Networks: BT Mobile, giffgaff, iD Mobile, Talkmobile, TalkTalk Mobile, Tesco Mobile

When your new phone or SIM card arrives, spend a little bit of time to make sure everything works properly (e.g. make sure you’re getting satisfactory coverage from your new network). Once you’re happy to move your phone number over, contact your new mobile network and give them your PAC Code. After the PAC Code has been given to your new network, it will not be possible to reverse the phone number transfer.

Contact Details: Using a PAC Code

After verifying to make sure everything works properly on your new mobile service, you can provide the PAC Code to your new mobile network to complete the phone number transfer.

The contact details for providing your PAC Code are as follows:

New
Network
Contact Details for Providing a PAC Code
EEProvide your PAC Code to EE (ee.co.uk)
or call 150 from your EE mobile / 07953 966 250 from another phone (full contact details)
O2Provide your PAC Code to O2 (o2.co.uk)
Pay Monthly: call 202 from your O2 mobile / 0344 809 0202 from another phone
Pay As You Go: call 4445 from your O2 mobile / 0344 809 0222 from another phone (full contact details)
OrangeProvide your PAC Code to Orange (ee.co.uk)
Pay Monthly: call 150 from your Orange mobile / 07973 100 150 from another phone
Pay As You Go: call 450 from your Orange mobile / 07973 100 450 from another phone (full contact details)
ThreeProvide your PAC Code to Three (three.co.uk)
or call 333 from your Three mobile / 0333 300 3333 from another phone (full contact details)
T-MobileProvide your PAC Code to T-Mobile (ee.co.uk)
or call 150 from your T-Mobile mobile / 07953 966 150 from another phone (full contact details)
VodafoneProvide your PAC Code to Vodafone (vodafone.co.uk)
or call 191 from your Vodafone mobile / 03333 040 191 from another phone (full contact details)

Note: We don’t recommend using your PAC Code if you plan to cancel the new contract or if you want to return your new handset. There will be added complications if your phone number has already been transferred to the new network.

Expected Timeframe for Number Transfer

Once you’ve given the PAC Code to your new mobile network, your phone number transfer will normally be scheduled for the next working day. This is providing you submit your PAC Code before the daily cut-off time (between 3pm and 5.30pm depending on your mobile network). If you submit your PAC Code after the daily cut-off time, you’ll need to wait an additional working day for your phone number to transfer.

Phone number transfers can only take place on a UK working day. They don’t take place over the weekend or on English bank holidays. Assuming no bank holidays, the following table shows when you can expect your phone number transfer to take place:

Day of Request* Day of Number Transfer
Saturday Tuesday
Sunday
Monday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday

* Day of Request: You’ll need to provide the PAC Code before the daily cut-off time (3pm to 5.30pm depending on your network). If the PAC Code is provided after the daily cut-off time, you’ll need to wait an additional working day for the transfer to take place.

You must be in the UK on the day of the phone number transfer.

Continuity of Service

Until the transfer, coverage continues on your old network.

Until the transfer takes place, you’ll continue receiving coverage from your old network.

Whilst you’re waiting for the phone number transfer to take place, incoming phone calls on the number will continue being routed to your old mobile network.

On the day of your phone number transfer, your new mobile network will take control of the phone number. Simultaneously, your old mobile network will release the phone number and your account on that mobile network will also be closed.

When the transfer happens, you’ll momentarily lose coverage on both of the networks. You’ll need to restart your handset on the new network for the coverage to come back and for the number transfer to be completed. After a restart, incoming phone calls should be routed to your new mobile network.

Throughout the process, there should be little or no loss of service. This is because you’ll continue receiving coverage on your old network until the transfer takes place.

Expiry of PAC Codes

Your PAC Code will expire 30 days after issue. If you don’t use your PAC Code within the 30-day window, nothing will happen and your account on the old network will stay open as before. In reality, we’d typically recommend using your PAC Code within 26 days of it being issued (this is to allow for the expected timeframe for transfer).

If your PAC Code has already expired, you can request a new one using the instructions above.

Instant Messaging Apps

If you’re using an instant messaging app (e.g. WhatsApp, Facebook Messenger or Snapchat), your temporary phone number may continue to show even after you’ve used your PAC Code. To fix this, you should use the ‘number change’ feature built in to your messaging application:

iMessage & FaceTime on iPhone

iPhone 6sIf you’re using an iPhone, you may experience problems with iMessage and FaceTime after transferring your phone number with a PAC Code.

If you’re moving your phone number to a new iPhone, you might see your temporary phone number continuing to show in iMessage and FaceTime. To resolve this, you’ll first need to disable iMessage and FaceTime on your iPhone (you can do this by going to Settings > Messages > iMessage and Settings > FaceTime). After doing this, go to Settings > Phone > My Number and enter your correct phone number there (this should probably be the number you transferred using a PAC Code). You should then restart your iPhone, after which you can re-enable iMessage and FaceTime.

If you’re moving your phone number from an iPhone to a non-Apple device (e.g. to a Samsung Galaxy or Android), you may find you stop receiving messages from people with an iPhone. To fix this, you’ll need to de-register your old iPhone from iMessage and FaceTime. If you still have access to your old iPhone, go to Settings > Messages > iMessage and turn the option off. You should also go to Settings > FaceTime to turn FaceTime off. If you no longer have access to your iPhone, you can de-register iMessage through the Apple website.

Your Legal Entitlement to a PAC Code

Ofcom: UK's regulator of telecom servicesAs per Ofcom regulations, you’re legally entitled to transfer your phone number to another network. The right is enshrined within Ofcom’s General Conditions of Entitlement (May 2015, clause 18). Ofcom is the UK’s regulator for telecom services.

According to the General Conditions of Entitlement, you must be given a PAC Code within 2 hours of your request. In most cases, the PAC Code will be provided immediately over the phone. However, it could also be sent as a SMS text message. If the PAC Code is being sent by SMS, the network must still provide it within the two-hour time limit.

There are only a couple of reasons why your network can refuse a request for a PAC Code:

  • Failed security check. You’ll need to prove your identity when contacting customer services to request a PAC Code. If you aren’t able to adequately prove your identity, the mobile network reserves a right not to issue you with a PAC Code. The stringent security checks make sure no-one is able to “steal” your phone number. If you have a non-registered Pay As You Go account, you may be asked for information about previous top-ups and usage.
  • A PAC Code has already been issued. Once a PAC Code has been issued, it’s valid for 30 days. Until the previous PAC Code expires, your mobile network will be unable to issue you with a new one.
  • The account has already been closed. A PAC Code can only be issued if the account is still open and if the phone number still belongs to you. If you’ve already closed your account on the network, the number may have already been returned to the network. As it’s not possible to recover a phone number once it’s been returned to the network, you should keep your account open until the PAC Code is used. If you’re a Pay As You Go customer, you should be aware of your mobile network’s activity requirements.

If your network refuses to provide you with a PAC Code, they must inform you of the reasons why. Unpaid debt cannot be used as a reason not to issue you with a PAC Code. If you’re still within the minimum term of your contract, this also can’t be used as a reason not to provide you with a PAC Code. However, you may be charged an early termination fee on your final bill if you end your contract early.

Special Cases

Transferring Within The Same Network

A PAC Code is only used when moving your phone number from one network to another. If you’re staying on the same network but changing to a different tariff, it isn’t necessary to go through the PAC Code process. Instead, simply call the customer services department of your current network and request a phone number transfer inside of the network. You’ll need to provide details of both of your accounts.

Please select your network and tariff type:
EEO2ThreeVodafone

EE

O2

Three

Vodafone

Other Popular Networks: BT Mobile, giffgaff, iD Mobile, Talkmobile, TalkTalk Mobile, Tesco Mobile

If you simply need to change the size of your SIM card, see our guide to getting a replacement Micro SIM or Nano SIM. The process for changing the size of your SIM card is even easier and won’t normally require a call to customer services.

Transferring a Pay As You Go Number

Pay As You Go credit can't be transferred.

You can’t transfer Pay As You Go credit.

You should follow the normal PAC Code process when transferring a phone number that’s on Pay As You Go.

One extra thing that’s important to be aware of is you can’t transfer Pay As You Go credit from one network to another. Any credit remaining on your old account will automatically be forfeited on the day of the phone number transfer. For this reason, it’s normally a good idea to use up your credit before the date of the phone number transfer.

If you have a large amount of money remaining on your account, consider donating it to charity rather than spending it frivolously. You can donate money via text message to Cancer Research, the Red Cross and Save the Children. The minimum donation is typically around £3. You can also check directly with your favourite charity to see whether they’re able to accept donations by text message. There are some more ideas here on how to best use up your Pay As You Go credit.

Transferring to a SIM Only Deal

SIM Only Deals

Switching to a SIM-only deal can save you in the region of £200 per year.

A SIM-only deal is an airtime-only contract where you get a new SIM card for your existing, unlocked smartphone.

Compared to traditional mobile contracts, a SIM-only deal will offer you much lower rates. You can normally expect to save in the region of £200/year with a SIM-only deal. For more information, see our full guide to SIM Only deals.

Select your SIM Only mobile network:

For SIM-only deals, the process of transferring your phone number is exactly the same. As an extra step, you should take care to make sure your handset is unlocked. If your handset is currently locked to a network, you’ll need to unlock it before using it on another network. For more information, see our in-depth guides to unlocking an iPhone and unlocking a Samsung Galaxy smartphone.

If you’re changing to a SIM-only deal, you should also make sure you order a SIM card of the right size. The guide here will help you to find out which size of SIM card is required by your smartphone.

Cancelling & Ending Your Contract

If you’re using a PAC Code to transfer your number to another network, the account on your old mobile network will close automatically once your phone number has been transferred over.

If you simply want to end your old contract without keeping the phone number, there’s no need to request a PAC Code. Instead, just call up your network and tell them you want to end your current contract. This is much easier than requesting a PAC Code (with the latter, the account stays open unless the PAC Code is actually used). In general, rather than cancelling your contract entirely, we recommend you instead move it over to a Pay As You Go network. This allows you to hold on to the phone number in case you want to use it again in the future.

Other Things To Know

There are several other things worth knowing about a PAC Code:

  • It’s impossible to swap the phone number on two accounts. When porting a phone number in to a mobile network, the original number on that network will be lost. It isn’t possible to keep the original phone number (so you aren’t able to swap the phone number between networks).
  • You can’t transfer a phone number that has already been lost. For instance, if you’ve already cancelled your contract or if your phone number has expired due to inactivity on Pay As You Go, the phone number will have been lost and can no longer be transferred.
  • UKYou can transfer ownership of a phone number with a PAC Code. When using your PAC Code, there is no check with regards to the account holder name on your old and new accounts. You can therefore transfer a phone number to someone else’s account (e.g. to friends or family). Please be aware of the possible privacy implications when choosing to do this: someone else will now have access to your incoming phone calls and text messages.
  • Businesses can transfer up to 25 numbers using a PAC Code. Small businesses can use a PAC Code to transfer up to 25 phone numbers from one mobile network to another. Larger businesses wanting to transfer more than 25 phone numbers should contact their network for full details on the process to follow.
  • A different system exists for transferring landline phone numbers. PAC Codes can only be used to transfer mobile phone numbers in the UK (these are UK phone numbers beginning with 07). If you want to transfer a landline phone number (beginning with 01 or 02), you should contact your landline phone provider to find out how to do this (e.g. BT, TalkTalk, Sky or Virgin).

More Information

For a step-by-step guide that takes you through the process of transferring a mobile number, please use our PAC Code Finder.

Please select the network you're moving to:
EEO2ThreeVodafone

EE

O2

Three

Vodafone

Other Popular Networks: BT Mobile, giffgaff, iD Mobile, Talkmobile, TalkTalk Mobile, Tesco Mobile

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About Ken

Ken Lo

I'm a freelance writer specialising in mobile technology. I've been blogging at Ken's Tech Tips since 2005 with the aim of demystifying mobile technology for the rest of us.

Before writing about mobile technology, my background was in space & atmospheric physics. I have also worked in software development. Nowadays, I help companies to explain mobile technology to their customers. Please check out my portfolio or get in touch for more information. I'm also on Google+.

Your Comments

We'd love to hear your thoughts and any questions you may have. So far, we've received 1,019 comments from readers. You can add your own comment here.

  1. Nelgrd said:

    Hi i understand that postoffice mobile are closing down. They are doing the decent thing and returning unused credit although you do have to request this on the website.

  2. Lewis Clifford said:

    Hi,
    I have been contacting EE over the course of today to try and obtain 2x PAC codes. Thus far I have not been successful:
    3 calls to them
    2x 25p charge to be transferred to a Customer Service member
    1x disconnected when asked to be transferred to the relevant department
    1x left on hold (after 5 mins) when told was being transferred

    I’m obviously unhappy, but my question is:
    Is EE customers service poor OR
    Have I just been unlucky OR
    Do you know that EE has a policy of not giving out PAC codes?

  3. Matt said:

    Hi Ken,
    My partner and I will be moving to a shared contract, with two new phones.
    I am out of contract but she has 7 months left on her sim only deal.
    We both want to take our numbers over to the new phones but we don’t want to lose her data allowance on her current contract (I will use this on our ipad). Is it possible to transfer her number across without losing this allowance? ie will she get a new number for the old sim if she takes her number with her to the new phone?

    1. Ken Lo
      Ken replied:

      Hi Matt,
      Thanks for your comment. Ordinarily, your account will be closed when you transfer the phone number outwards with a PAC Code. Therefore, the answer is probably an unfortunate no. Saying that, however, if your partner is simply moving from one EE contract to another there’s no actual need for her to use a PAC Code. If this is the case, I’d probably speak with EE Customer Services on 150 as they might be able to arrange something for you (e.g. moving her old plan to another phone or adding the data to your new plan).
      Hope this helps,
      Ken

  4. ELISA said:

    Hello joined voda fone as I moved to Italy
    But couldn’t stay out there for various reasons but before leaving I’ve been with 02 for years best company ever .
    So I bought a new hand set and got contract bundle pay monthly
    All great I asked to change my number ..so went into the store .they done it
    Yesterday but my old number hasn’t come threw yet onto my new phone .
    It’s 2days today …. How long does it normally take …. Thankyou .👌🏼🤗

    1. Ken Lo
      Ken replied:

      Hi Elisa,
      Your new mobile network should have given you an expected timeframe for the phone number transfer to take place. It will normally be the next working day, unless you submit your PAC Code late in the afternoon/evening in which case it might take one more day. If your phone number hasn’t transferred on the expected date, you should contact your new mobile network to get an update on the status.
      Ken

  5. Laura Fewtrell said:

    I transferred my number from EE to Vodafone but I have changed my mind about staying with them, rang up for a PAC code but I’ve been told I have to wait 30 days before I can get one. Not happy. Other providers can do this straight away – why can’t Vodafone??!

    Transferred a phone number from EE to Vodafone (filter to show only these comments)

    1. Catherine replied:

      Hi Laura, I’ve just been through the same thing – incredibly rude customer service person on the phone, I asked to speak to his supervisor and was told the same thing, which is an outright lie. I used to work in mobile phones and this is against Ofcom regs. I asked him to forward me the relevant T&C’s by email where it stated you have to wait 30days, he said he had (still haven’t received them – surprise!) and he hung up on me. I then spent another 30mins in webchat, threatened them with the ombudsman and was eventually told a PAC has been issued. Not received it yet but if I haven’t got it in the next two hours as per Ofcom regs will be issuing complaint. I also contacted via Twitter. Hopefully you can get yours resolved too.

  6. Jenny said:

    Hi Ken
    I recently bought a new phone and transferred my number to it (thanks for the guide!). I have not got on well with the new phone, so my husband wants to have it and get me another one (lucky me). Can I transfer my number to the new phone and then transfer my husband’s to the intermediate one? If so, how?

    Many thanks!

    1. Ken Lo
      Ken replied:

      Hi Jenny,
      Thanks for your comment. The easiest thing to do is probably to take out your SIM card and to place it in your brand new smartphone. Your husband can then put his SIM card into your current handset. This allows you to both change your handsets and to keep your phone numbers without the need to even use a PAC Code!
      Ken

  7. Alan said:

    Hi. I understand that as my PayG number transfers between providers I’ll lose the credit on my old Sim card. My new provider recommends testing network coverage using the temporary number on their new Sim before transferring my old number… by topping up the new Sim. If all is well, will I also lose this credit when my old number ports?

    1. Ken Lo
      Ken replied:

      Hi Alan,
      Thanks for your comment. You should only lose the credit on your old mobile network. Meanwhile, any credit on your new provider should still be there after you use the PAC Code.
      Hope this helps,
      Ken

  8. Lisa said:

    Hi

    I have a contract with Vodafone UK which I have ended due to relocating overseas to Canada. Vodafone have issued me with a PAC code. I have got a pay as you go sim in Canada with BELL and would like to know if I can transfer my UK number (i’ve had it for years and love it) over? Many thanks.

    1. Ken Lo
      Ken replied:

      Hi Lisa,
      Thanks for your comment. Unfortunately, it’s only possible to transfer your phone number to another UK-based mobile network (so it won’t be possible to transfer it to BELL in Canada). Are you planning on coming back to visit the UK in the future? If so, it might be worthwhile to get yourself a free Pay As You Go SIM card. Providing you use it at least once every so often (normally one time every 6 months), this will allow you to keep your phone number. Using it could be as simple as sending an occasional text message from Canada, and of course you’ll be able to use the SIM card when you visit the UK.
      Hope this helps,
      Ken

      1. Lisa Taylor replied:

        Many thanks Ken

        Perfect – thanks for the information. I will try and get a UK PAYG sim card and give it a go.

  9. Natasha said:

    I gave my pac code to Vodafone and was told it would happen between 10 am and 4 pm the next day and to switch my phone off for that time. I then got a message saying it would start in 10 minutes. So I turned my phone off at 2.30 pm. None of these comments seem to have been told to switch off their handset. Can I turn it on or will it mess something up?

    1. Ken Lo
      Ken replied:

      Hi Natasha,
      Thanks for your comment. There’s no real need to switch off your handset for an extended amount of time, but normally you’ll need to restart the handset when the number transfer happens (this is so your phone can register that the SIM card has changed number).
      Ken

  10. GregThree said:

    Hi Ken

    Following your advice I changed from EE to Asda mobile, but a there is a problem for me with Asda mobile which maybe you can comment on, as it was new to me. I use short-codes with my work, & thought nothing of it, (didn’t even know the nomenclature was short-codes). But Asda do not support short-codes, which was a shock to me, & a complete block to using them as a provider. Will change over to Virgin, I think, but need to check if they support short-codes.

    Thanks for your helpful, informative analysis, Best, GregThree

    1. Ken Lo
      Ken replied:

      Hi Greg,
      Yes – unfortunately, ASDA Mobile doesn’t support five-digit and six-digit SMS shortcodes at present. I believe the reason for this is because they technically count as premium-rate services. For more information, see the ASDA Mobile FAQs and search for ‘short code’:

      At the moment, we don’t offer this service on Asda Mobile. However, due to the number of requests we have received from our valued customers, we are looking at introducing the service in the near future.

      It might be worth checking with your employer to see if a standard version of that phone number is available (beginning with 07). Alternatively, if short-codes are a must-have feature for you, I’d recommend double-checking before you choose a new network (I believe there are lots of MVNOs that lack short-code support).
      Ken

  11. Donna said:

    Hi,

    I recently changed my payg EE (T-Mobile) number over to my new Vodafone contract and the actual change went smoothly.

    I still however receive text messages from EE. I contacted EE to see how to stop these messages and was told the only way would be to reply with one of the STOP etc codes at the end of their messages. Surely though, these texts would cost me extra (outside of my Vodafone contract plan) to send to EE as they’re not Vodafone numbers. Is this correct?

    Transferred a phone number from T-Mobile to Vodafone (filter to show only these comments)

  12. Pete said:

    Your guides are the friendliest and most informative I have come across. You have been helpful on a number of issues, thanks.

  13. Stuart said:

    About 15 years ago a former colleague bought a batch of Orange PAYG mobiles for office use. These were subsequently replaced by contract mobiles and the PAYG mobiles were given to the staff.
    I kept mine for personal use when I retired and I have used it ever since.
    I have now bought a smart phone on talktalk network and I wish to transfer the number from the old phone. I have many contacts who have my number.
    I am having difficulty getting the PAC number from Orange (now EE).
    Can you help please?
    Stuart

    Transferred a phone number from Orange to TalkTalk Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Stuart,
      Thank for your comment! Could you kindly elaborate a little on what problems you’re having getting a PAC Code from Orange? It should simply be a matter of calling Orange on 450 and then going through security to get your PAC Code (for PAYG they should ask you for some details about recent top-ups, etc).
      Ken

  14. Andy said:

    Can you tell me if it is possible to transfer a mobile number with PAC number from a personal account to a small business account? This means it will move from an account in my name to an account in the company name.

    1. Ken Lo
      Ken replied:

      Hi Andy,
      Thanks for your comment. Yes: with a PAC Code, it’s totally possible to transfer your phone number to an account that’s in another name. So moving your phone number from a personal to a small business account shouldn’t be a problem at all.
      Hope this helps!
      Ken

  15. Claire Genney said:

    I contacted talk talk on Wednesday AM and provided my Vodafone PAC code, I was told it would take two working days to transfer my number. I had service via the new talk talk sim until Friday at 2pm and since then absolutely nothing at all on either number. Spoke to talk talk yesterday on my partners phone and I am now waiting for a call back which will take two days. Very disappointed. At home with two kids and no way of contacting anyone.

    Transferred a phone number from Vodafone to TalkTalk Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Claire,
      Sorry to hear about your problems transferring a phone number from Vodafone to TalkTalk. Unfortunately, I’m really not sure what has happened in this case but it sounds like there has been a screw-up on TalkTalk’s end. I’d consider making a complaint to them in writing – aside from that, they’ll be the people you need to speak to in order to fix this issue.
      Ken

  16. Jack Hutchinson said:

    Hi Ken really glad I found this website it’s really excellent!

    I am currently on EE but living in Northern Ireland my signal indoors is awful!

    I am planning on moving to 3 because of their InTouch wifi SMS and calling app do you have any experience with this app and is it any good? If it is usable it would be a lifesaver.

    Also have you heard about EE doing away with an unlock fee this summer uswitch have mentioned it but I haven’t heard of it anywhere else!

    Transferred a phone number from EE to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Jack,
      Thank you for the kind words and really glad to know the website has been useful! I’m afraid I haven’t had much first-hand experience using the inTouch application so I’d have to refer you to other forums for this!
      With regards to unlocking fees, the government’s digital economy bill recently proposed an end for “charges to unlock phones at the end of contracts across major mobile phone providers”. No word yet on when or whether this will be implemented, but it’s possible it could encourage EE to scrap the unlocking fees earlier.
      Ken

  17. Mike said:

    Hi,

    Last year I ported my Vodafone PAYG mobile number to Post Office Mobile with no problems. Unfortunately Post Office Mobile is now closing so I’ve now ported over to Virgin Mobile.

    The first day after the port took place, I could make calls from my phone with the Virgin Mobile SIM installed, but calls to the newly ported number went to Post Office Mobile voicemail. That has finally been resolved and even texts work too. However …..

    My Voicemail is inactive, even though I apparently have a voicemail, when I connect to the service (which I correctly set-up prior to the port per Virgin’s website) I get a message ““Calls to this number are barred”. The number shown on the mobile with the voicemail is +440027913000*** which is obviously incorrect for a UK number.

    Also my online account with Virgin Mobile now shows a nil balance and just my initial temporary number from VM. My online account for Post Office Mobile still shows my number being there – I understand the 2 systems are not able to both show the ported number.

    Having spoken to Virgin Mobile staff numerous times, they say the porting process had problems, From various Google searches it appear there are ‘files’ that are transferred over to the new operator, which appear not to have been done so. As my number was initially with Vodafone should it be they that transfer some files to Virgin Mobile, not Post Office Mobile, and if so, how can I get someone to actually do this.

    Many thanks in advance for any help &/or advice you can offer.

    Transferred a phone number from Post Office Mobile to Virgin Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mike,
      Sorry to hear about the problems you’re having transferring a phone number from the Post Office Mobile to Virgin Mobile. Unfortunately I can’t provide any more detailed advice here – it definitely sounds like something has gone wrong during the transfer process, but I think only Virgin Mobile will be able to investigate this for you (as the receiving network, they’re responsible for resolving your porting issues). If you’re struggling to get this problem resolved, I’d consider making a formal complaint in writing to Virgin (at the very least, this will get your problem escalated and hopefully resolved a bit faster).
      Ken

  18. Patsy said:

    Hi

    I had a phone with EE and another had the contract, they have cancelled the contract on my number, and I have lost my number which was a number I had for 13 years. Have I lost the number for good. They did not get a code for me

    1. Ken Lo
      Ken replied:

      Hi Patsy,
      Thanks for your comment. Unfortunately, if the account was closed without a PAC Code being used, the phone number will normally have been lost for good. Saying that, I would however recommend you contact EE Customer Services as quickly as you can (dial 150 from an EE handset or 07953 966 250 from any other network). It’s possible you might be able to recover the phone number if it hasn’t yet been ‘recycled’ for another customer.
      Ken

      1. Patsy replied:

        Many many thanks for your help. Cant get the number back seems daft but lessons learnt!

  19. Peter said:

    Ken,

    Great article, quick question: If I port my number to another provider, is there any time restrictions on porting again (say back to my previous provider if I’m unhappy with the service or see a new deal?)

    Thanks

    1. Ken Lo
      Ken replied:

      Hi Peter,
      Thanks for your comment. I’m not aware of any time restrictions on porting again – I believe you can do this again pretty much immediately.
      Ken

      1. Peter replied:

        Thanks for taking the time to respond Ken, appreciated.

        1. Claire Macleod replied:

          Hi Peter – just to let you know that I managed to port my number again after only a day as I discovered my new provider had no coverage where I wanted to go.

          1. Laura Fewtrell replied:

            Vodafone have told me I have to wait 30 days before I can port again. Ridiculous.

  20. Nick said:

    HI Ken

    Great site. Many thanks for the clear and concise information. I’m going to buy a OnePlus2 phone and will transfer from 02 to Giffgaff. You have already provided very clear info so no need to repeat it for my sake (!).

    I’m going to buy a OnePlus2 smartphone. It looks great from a tech point of view and significantly cheaper than the mainstream phone manufacturers (Apple, Samsung, Etc).

    Any thought on this firm ?

    Kind Regards, Nick

    Transferred a phone number from O2 to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Nick,
      Thanks for your comment and glad the website was useful! Unfortunately, I haven’t had any direct experiences of the OnePlus2. I had a couple of friends using the OnePlus One (general feedback was it was OK) but not sure I know anyone with the OnePlus Two. Before you buy, I would however also look at some devices from Motorola and Huawei (they also offer good phones at a very competitive price).
      Ken

  21. Pete said:

    I am impressed. This is the friendliest and most informative mobile phone guide I have found. Thanks.

  22. Claire Macleod said:

    Do you know if you can use a PAC code twice – I ported my mobile number to a new network provider since it seemed to be the only way of retaining the number which had been used for a small business contract with my then existing network provider (believe me I had tried every which other way to get it transferred to my personal contract that had already been set up with the same network provider and eventually gave up). I now need to port it again to have it associated with my new personal contract with the original provider. However the new network to which the number was transferred, says it can’t issue another PAC because the original PAC is still valid and said just to use the existing PAC again. I tried using the existing PAC again online but it doesn’t appear to work – I just keep getting an error message. Am I going to have to wait 30 days for the old PAC to expire (and then get a new PAC) before I can transfer the number again?

    1. Ken Lo
      Ken replied:

      Hi Claire,
      As far as I know you can only use a PAC Code once. Once it’s been used, the PAC Code should expire. If you subsequently want to move your phone number to another network, you’ll need to request another PAC Code from the network your number is on.
      Ken

      1. Claire Macleod replied:

        Ken -thanks for your reply – yes this did turn out to be the case: I rang the new provider the next day and they said that I had been told a load of nonsense the previous evening – I was given a new PAC code on the spot and successfully managed to port my number again to the original provider and had it associated with my personal contract. It took a lot of time and trouble but I did eventually get there! Never again!

  23. Margaret said:

    Can I get a pac code from tmobile website or is it just by phone

    1. Ken Lo
      Ken replied:

      Hi Margaret,
      Thanks for your comment. Unfortunately, at this time, you can only obtain a PAC Code by calling T-Mobile Customer Services (dial 150 from your T-Mobile handset). The reason for this is because they don’t want to make it too easy for you to get a PAC Code (when you call up, they’ll try to keep you on their network).
      Ken

  24. Grace said:

    Hello Ken,

    I obtained a PAC code to transfer from Vodafone to EE over the weekend. I called the number and gave the code and phone number I wanted to transfer over.

    I was informed that on Tuesday 10th May (yesterday) the transfer would happen between 12 noon and midnight. That’s exactly what happened. The process started at around 12 noon but I could not receive calls until midnight.

    This is probably not very interesting news to anybody experienced with this. It is the first time I have completed this process and I wanted to leave a comment for inexperienced people such as myself who are doing this for the first time.

    Thanks for the tech tips!

    Regards
    Grace

    Transferred a phone number from Vodafone to EE (filter to show only these comments)

  25. Suluxshan Singam said:

    Hi, I have been having troubles trying to contact Lycamobile about my PAC code and they are just keeping me on hold every time I call them. I am trying to move to Giffgaff but I want to keep my old number but Lycamobile are just making things very hard. Is there any way that I could possibly do to receive my code. I have called different Lycamobile numbers as well but the result never changes. I hope you can help.

    Thank You!

    Transferred a phone number from Lycamobile to giffgaff (filter to show only these comments)

  26. RD said:

    Dear Ken

    I have found your website very useful, as I wanted a PAC code to move my number from Vodaphone to another service.

    What you DON’T say is that before Vodaphone will give you the PAC code, they make you go through a whole raft of totally stupid ‘Security’ questions!

    In my case, as it was a PAYG phone with a number I have had for years, I had no idea of the answers to the questions – and I was also totally unprepared for this.

    They only gave me the PAC code after (at considerable inconvenience) I was able to provide three recently used phone numbers.

    I think you should modify your website entries to make it clear that you may have to go through this nonsense – I suspect Vodaphone are the worst, but it probably applies to other providers as well?

    Thanks

    1. Ken Lo
      Ken replied:

      Hi RD,
      Thanks for this and thanks for the great feedback on the article! I agree that I haven’t made it particularly clear about the security checks you’ll need to undergo when getting a PAC Code. In some ways, this is even worse for Pay As You Go customers as the SIM card may be unregistered, so they’ll need to ask you much more difficult questions (for Pay Monthly contracts, they’ll normally ask you simpler questions like your address and monthly bill amount). I alluded to this briefly in the section about your legal entitlements but will try to make this much clearer in the next re-write of the article!
      Thanks again,
      Ken

  27. David said:

    Hi Ken!

    Quick question.

    I’ve just bought an iD network locked phone on an online auction site.

    Do you have any idea if sim cards belonging to other networks will work in this iD network locked phone? Would a 3/Three network sim work?

    Also any idea of how I could go about getting it unlocked?

    Thanks!

    1. Ken Lo
      Ken replied:

      Hi David,
      Thanks for your comment. As far as I know, iD Mobile does not lock handsets to their network (you can see this confirmed on their website as well). So it would be good to fully understand what you mean by the handset being locked to iD Mobile (might potentially be a mistake in the listing by the seller).
      Ken

  28. Pecciuuncle said:

    Hello everybody! How can I ask my PAC code by SMS? I have a lycamobile sim e I’d like change operator. Thanks.

    1. Ken Lo
      Ken replied:

      Hi there,
      Thanks for your comment. Unfortunately, it’s not currently possible to request a PAC Code from Lycamobile using SMS. The only way to request a PAC Code is by calling 322 from your Lycamobile handset (or 020 7132 0322 from a landline or another network).
      Hope this helps,
      Ken

  29. Morsie said:

    Hi there,

    I was wondering if it is possible to transfer my number to another network mid contract? Or if it is possible to transfer my contract number to a payg sim then transfer that to EE afterwards.

    1. Ken Lo
      Ken replied:

      Hi Morsie,
      Thanks for your comment. You can transfer your phone number to another network at any time but unfortunately, it’s not possible to keep your old contract open (so your old contract will automatically terminate when you use the PAC Code and move your number to another network). You’ll therefore need to pay an early termination fee for transferring mid-contract.
      Hope this helps,
      Ken

  30. Les Beattie said:

    I am the opposite to Stan, I want to LEAVE Vectone as I cannot accept calls while in France, or send texts, have reported this to them many times but to no avail, “turn off, remove sim, click on Vectone services etc and then… we will phone you back” is the response from Customer Services… but you CAN’T Dummo, that’s the point of my call to you!!
    Called today to obtain PAC and told that I am on monthly not PAYG and need to speak to someone else as the person I spoke to only deals with PAYG, I didn’t realise it made a difference… does it???

    I am at my wit’s end with Vectone and would NOT advise anyone to use them, unless you never leave UK!

  31. Patrick said:

    Hello Ken.
    iDmobile seem to have lost my number too during the porting process,
    it’s only been one day so far but some of the other comments are making me worried that it will be a long drawn out affair,
    I have ported numerous times without any issue always checking your site for the correct information, thanks,

  32. P said:

    Recently I have asked Lyca mobile to send me my pac code , Because I’m on contract with another network provider, In fact this is 8 days of waiting and still no pac code !! very bad customer service and support.

    1. Ken Lo
      Ken replied:

      Hi there,
      Sorry to hear about your difficulties getting a PAC Code from Lycamobile. It might be worth reminding them of their legal obligations to provide you with a PAC Code within 2 hours of your request?
      Ken

  33. Giovanni said:

    Hi Ken,
    I currently have a Toggle mobile UK pre-paid SIM Card (which is effectively a Lycamobile) and I have subscribed to a Toggle local number in Spain (+34 631 XXX XXX) and paid £ 5 to Toggle Mobile to keep the Spanish local mobile number for a full year. I would like to transfer only the local Spanish number which I gave to several people here in Spain to a different Spanish Mobile network operator (Vodafone Spain) but the local operator refuses the number portability since the ICC on my SIM card is a UK one (starts with 894426) even though they recognize that the local Spanish number belongs to Lycamobile Spain. Any suggestion? Is the ICC number necessary for number portability?

    1. Ken Lo
      Ken replied:

      Hi Giovanni,
      Sorry – I’m afraid I don’t have any knowledge about mobile number portability in Spain. Sorry about that 🙁 You’ll probably be best off contacting the local regulator in Spain for information.
      Ken

  34. Jill richardson said:

    Can you help ! I requested a pac code to change networks but it ran out on the 9th of feb . I decided to stay with giff gaff and not change networks . I cannot top up my giff gaff now and would like some advice how to get my giff gaff working and need my original number

    1. Ken Lo
      Ken replied:

      Hi Jill,
      Thanks for your comment. If you didn’t use the PAC Code from giffgaff, your account should still be open with your normal phone number. If it isn’t, you’ll probably need to contact giffgaff through their ‘Ask an agent’ service (as this is an account-specific query, only they’ll be able to help you out with this).
      Ken

  35. Jchakrak said:

    Great tips – really helpful. Many thanks Ken

  36. John Gower said:

    My wife has a similar problem. She couldn’t get through to Mobile To Sainsbury’s to obtain a PAC code, in spite of trying for a number of days in every spare minute. Consequently she seems to have lost her number. While Sainsbury’s recognise that this is their fault, they say there’s nothing that they can do about it.
    Anyone know how she could get her number back?

  37. Shirley Williams said:

    Having trouble getting connected, gave PAC no to Talk mobile told to switch off phone between 10 and 4pm today- no network coverage yet and can only get through to voicemail which doesn’t even give an option for my query- feel like going with another provide. Disappointed

  38. Jamie said:

    Do they charge for a pac code if I do not say yes or no to one within 20 days?

    1. Ken Lo
      Ken replied:

      Hi Jamie,
      Thanks for your comment. You should never be charged for requesting your PAC Code from any network – it should be free and it’s your legal entitlement. Once you have a PAC Code, it’ll be valid for 30 days if you want to move to another network. If you use the PAC Code, your old contract will be ended (there might be an early termination fee or something along those lines). If you don’t use the PAC Code, your old contract should continue as before and there shouldn’t be any additional charges.
      Hope this helps,
      Ken

  39. Personwithanose said:

    Extremely helpful and informative — thank you for spending the time so I didn’t have to.

  40. Nas said:

    Any idea if it is possible to transfer the number if both the old and new simcards are outside the UK.

    I am currently on 3 network and living abroad for an extended period. I would like to divert any incoming calls to my foreign number but this costs a fortune on 3 network (over £1 a minute) so I was hoping to get a sim which is more cost effective for international calling and transfer the number whilst I am abroad.

    PS: I can get the new sim delivered to me outside the UK via friends / family.

    Many thanks

    Nas

    1. Ken Lo
      Ken replied:

      Hi Nas,
      Thanks for your comment. The truth is I’m not really sure the answer to this question. As I understand it, the reason why you need to be in the UK is so the mobile network is able to update your SIM card (e.g. re-provisioning your phone number over the air). Presumably, this is only possible when you’re connected directly to their network, and not when you’re roaming on a partner network abroad. So my guess is no but that’s by no means a definitive answer – I’ve never actually tried this myself!
      Ken

  41. Khandice said:

    I upgraded from Samsung galaxy s4 to an iPhone 6s recently and I would like to keep my old number but I can’t seem to transfer my old number to the new sim it’s asking for a PAC code but when I ring 333 it’s not giving me the giving me the option to speak to someone about getting one is there another way I can do it

    1. Ken Lo
      Ken replied:

      Hi Khandice,
      Thanks for your comment. If you call Three on 333 during their normal office hours (Mon-Fri 8am – 8pm, Sat-Sun 9am – 6pm), you should be given the option to talk to a person (I believe it’ll be the final option in their menu). You’ll be able to get a PAC Code from Customer Services.
      Hope this helps,
      Ken

  42. Mel said:

    The pac code I have been given does not work, could I have been given a incorrect pac code? I need to keep my number!

    1. Ken Lo
      Ken replied:

      Hi Mel,
      Thanks for your comment. First of all, were you given a PAC Code in the normal nine-digit format (three letters followed by six numbers)? If not, it’s possible you’ve been given a different type of code (e.g. a PUK or PUK2 code). If you have received a nine-digit code from your mobile network, it might be worth double-checking this with your mobile operator (e.g. in case they made a mistake when reading it out on the phone).
      Hope this helps,
      Ken

  43. John L said:

    It took me a couple of weeks to get mt PAC code from The Peoples Operator after several emails & giving them a roasting on Facebook.

    At the same time we applied for a PAC code for my wife’s phone but we still haven’t received it.

    I read somewhere that under an Ofcom ruling we are entitled to reasonable compensation.

    How do we claim this please?

    1. John L replied:

      My wife e-mailed The Peoples Operator today & gave them 2 hours to provide the PAC code as per the Ofcom ruling after which time she would apply for compensation.

      The PAC code was e-mailed within an hour.

  44. Karen said:

    We won’t EE give me my pac number as had left them and owe a bit of money.
    Have they the right to with hold my number
    Thanks

    1. Ken Lo
      Ken replied:

      Hi Karen,
      Thanks for your comment. EE is not allowed to refuse you a PAC Code for unpaid bills. You can see this proof of this on the Ofcom website: “Your provider cannot refuse to issue a PAC if you have any outstanding bills or charges to pay.”
      Saying that, when you close your old contract on EE, you may receive an early termination fee for ending your contract early. EE will still have the right to chase you for payment that is due on this fee.
      Ken

  45. Ben said:

    Hi Ken

    I’m the bill payee for my ex partners phone on 3 . It’s on a sim only pay monthly deal. Things have become strained and they have the Puk code and also have password protected the phone account on 3 . I am concerned that I appear to have no control in relation to anything that is happening with this phone account. I do not want to be a) liable if excessive usage occurs, b) I do not want them to be able to transfer that number to another network or to another account on 3 , how do I keep this number , how do I stop them doing it without my authorisation etc, they have the puk code iMei number , know my dob address etc for contacting 3 helplines , how do I access the account details when they refuse to give the password info. Lots of questions I know !!! I don’t want to loose the number or give it up, the account isn’t due for renewal for another 10 months.

    1. Ken Lo
      Ken replied:

      Hi Ben,
      Sorry to hear about the situation you’re in. Unfortunately, I can’t really give you very much specific advice in this situation. However, if you’re concerned about the security of your account, the best thing to do would be to call Three Customer Services on 333. They’ll probably be the best people to help you out.
      Ken

  46. Jk said:

    Excellent advice. Very helpful. Thanks Ken.

  47. Tony said:

    I have been on Vodafone pay as you go for 15 yrs with same number,my old boss gave me the phone all them yrs ago different phone but same SIM card I am wanting to go sim only with orange,so rang Vodafone up for pac number but they wouldn’t give me it because the sim was registered in my bosses name I have rang him and asked him to ring Vodafone and he said he would.He hasn’t got back to me yet but I have had a text from Vodafone with just 5 numbers is this the code

    1. Tony replied:

      Thanks Ken very helpful

    2. Ken Lo
      Ken replied:

      Hi Tony,
      Thanks for your comment. Unfortunately, this 5-digit code isn’t a PAC Code – it’s probably a PIN/PIN2/PUK/PUK2 code. A PAC Code will always be 9 digits long (three letters followed by six numbers).
      Ken

  48. James said:

    Hi Ken,

    Thank you for your time and effort on the website and answering questions!

    A family member had been abroad for some time and instructed her mobile phone carrier, Orange, to end her UK contract without retrieving a PAC code. She has now returned and would ideally like to retrieve her UK number. The elapsed time since the contract was terminated has been around 3 months. The number has not been given to someone else as the number does not connect.

    Do you have any advice on retrieving the number please?

    Many thanks!

    1. Ken Lo
      Ken replied:

      Hi James,
      Thank you for the kind words!
      In regards to your question, the bad news is unfortunately you can’t normally reclaim a phone number once the contract has been closed (you must transfer the phone number elsewhere with a PAC Code before ending the contract).
      Saying this, you can always give Orange a call in case they’re able to get the phone number back (obviously, there’s no guarantees but it’s always worth calling to double check).
      Sorry – as this probably isn’t the answer you wanted to hear 🙁
      Ken

  49. John Porter said:

    I wonder if you have any information on transferring telephone numbers in France.

    I have a French mobile number issued by LeFrenchMobile, who are a subsidiary if Transatel.

    SOSH a subsidiary company of Orange France are saying it is impossible to transfer my french mobile number to their mobile network.

    Is this legal?

    Kind regards,

    1. Ken Lo
      Ken replied:

      Hi John,
      Thanks for your comment. Sorry – unfortunately, I don’t have any information about the number transfer process over in France (it’s a totally different system to here in the UK). There’s some info here from the French mobile telecom regulator – not sure if it’ll be of use to you?
      Ken

  50. ashlie said:

    Will i have to send my phone back?

    1. Ken Lo
      Ken replied:

      Hi Ashlie,
      There shouldn’t be any need to send your handset back – it’s your own property rather than being the property of your mobile network.
      Hope this helps,
      Ken

  51. Kathryn Taylor said:

    Hi,

    My service provision with Mobile By Sainsburys is ending. I have requested a PAC code. However, I am currently overseas and will be for some time. I can purchase an international SIM card over here, but how do I keep the same number? Will it still ask me for a PAC code? Obviously, I cannot get another UK SIM and get it activated out here. Any help would be appreciated!

    1. Ken Lo
      Ken replied:

      Hi Kathryn,
      Thanks for your comment. Unfortunately, you’ll only be able to transfer your phone number to another UK-based SIM card. Are you able to get a UK SIM card (e.g. ASDA Mobile or giffgaff) sent out to an address in the UK? Perhaps to a friend or family member in the UK? If so, you can port your number in to that network before the Mobile by Sainsbury’s service closes in January.
      Ken

  52. Tracey cross said:

    I have been with Vodafone on contract for many years. Customer service is gone from awful to dreadful. So I cancelled a month ago. I was given my disconnection date. A week later and my sim is still active. I have just rung them for the fifth time this month and after 45 mins of waiting and cost as it was on a landline I was told they had no record of me cancelling at the end of my contract. To make matters worse they have just taken a direct debit from my bank.
    They are a nightmare. The staff haven’t a clue what’s going on. I’m sure they never record your phone calls.
    They are now saying I have to give another thirty days to cancel. I can just see this going on forever. Any advice would be welcome.

  53. Nanou said:

    Hi Ken,

    I have my pac code and sent it to O2, but it hasn’t transferred. I’m not sure why. Could this be amended?

    1. Ken Lo
      Ken replied:

      Hi Nanou,
      Thanks for your comment. The expected timeframe for your number transferring can be found here (it should normally happen on the next working day, but it can be an extra working day if you give the PAC Code in the evening). If you didn’t receive a confirmation message from O2 or if the expected time frame has already passed, it’s worth giving them a quick call (dial 202 on your O2 handset).
      Hope this helps,
      Ken

  54. Amir said:

    Does anyone know if i can unlock a Nokia 515 having some trouble doing it! Its locked to Vodafone but there isn any MVNO’s on voda now sainsburys has gone

    I tried online but said no code! There has to be a code uou can’t have a phone locked forever! Thanks

    Amir

    P.s still no life and delight mobile reviews ken lol

    1. Ken Lo
      Ken replied:

      Hi Amir,
      Thanks for your comment. For MVNOs using the Vodafone network, I recommend taking a look at the guide here (if you need a Vodafone MVNO there’s still Lebara and Talkmobile left).
      With regards to unlocking the handset from Vodafone, it might also be worth giving them a call (if they sold the handset, they should normally have access to an unlocking code).
      Finally, thanks for the feedback regarding the LIFE Mobile and Delight Mobile networks. I haven’t got round to reviewing them yet – it is on the wish list at the moment but just struggling to find the time to get around to doing it!
      Ken

      1. Amir replied:

        I think they wanted £20 and you have to use the sim for 30 days in the phone! I find this a bit ridiculous as i would have to top up to use then top up £20 to pay for unlock! Talkmobile is a good deal and they are now owned by Voda and not Carphone!

        Voda don’t seem to like MVNO’s but i do like the sound of the life mobile as i do not need a 1,000 mins from talk mobile! However LIFE is owned by EE and on that network.

        Not sure what to do now. Yep i look forward to your LIFE and delight reviews Ken keep up the good work!

  55. sangami said:

    hi I am recently on contact with EE but i am planning to keep my contact but change my number to different network. is it possible to get my PAC code from EE if i want keep the contact with different number

    1. Ken Lo
      Ken replied:

      Hi there,
      Unfortunately, your contract will be ended when you use the PAC Code to transfer your number to another network. Unfortunately, I’m not aware of any workarounds for keeping the contract after transferring your number out 🙁
      Ken

  56. Karen said:

    Hi, in September I called Vodafone and told them I wanted to switch from pay monthly to pay as you go as I was moving to Ireland but wanted to keep my phone and number for my frequent trips back to England. I was told my phone would be migrated on 23 October but it wasn’t. I spent hours on the phone to Vodafone that afternoon and, after being passed from department to department, was told two stories. The first one was that they’d forgotten to migrate my phone and the second one was that they were experiencing technical issues and the problem would be resolved in 3-5 days. I also noticed that I could no longer log into My Vodafone and when I called Vodafone the automated system did not recognise my number. Last week I spoke to an agent on live chat and was told he could see that my phone would be migrated at midnight and all I needed to do was turn the phone off and reboot. That didn’t work. I called Vodafone again (70 minutes of being on hold and passed from department to department) only to be told that my contract was cancelled and my number was therefore lost to me forever. No apology/explanation. I asked to speak to a supervisor and was promised a call back … no call back received. I again contacted Vodafone on live chat and was promised by a supervisor that he would resolve the problem … I’m not holding my breath! I guess the question is …. is my phone number (which I’ve had for 10 years) really lost forever?

  57. Michael bone said:

    Hi I have swapped my number over to ee my phone calls have swapped over but my text go to my old phone how do I sort this out

    1. Ken Lo
      Ken replied:

      Hi Michael,
      Thanks for your comment. Are you talking about SMS text messages or are they messages sent through iMessage, WhatsApp or other applications? If it’s the latter, you can fix this issue by setting up the applications on your new smartphone. I recommend having a look at the section here (also the part about iMessage if you were using that on your phone).
      Ken

  58. Kerry said:

    EE account was in ex partner name he’s has cancelled account EE won’t give me PAC code not in my name how can I get PAC code.

    1. Ken Lo
      Ken replied:

      Hi Kerry,
      Sorry to hear about the situation. Unfortunately, for security reasons, a PAC Code can only be given to the account holder. Furthermore, it’s not possible to get a PAC Code once the account has already been closed. Sorry I couldn’t be of any assistance in this situation 🙁
      Ken

  59. Murad said:

    Hi my account has now been terminated, is there any way of getting a PAC

    1. Ken Lo
      Ken replied:

      Hi Murad,
      If you’d like to get a definitive answer, the best thing to do is to call your mobile network. In general, however, it’s not possible to recover the phone number & to get a PAC Code once the account has been terminated.
      Ken

  60. Juliet said:

    Hi, I stumbled across this great webpage whilst in the throes of changing my mobile phone provider. I am not a novice, but found your website to be so useful, and a real godsend, pointing me in the right direction for dealing with PAC codes & contacting my new provider.
    Thank you for making the process so easy to follow!

  61. Michael said:

    Hi!
    May I just compliment you on the excellence of this website that I discovered by chance tonight. The site is very well designed information is presented in delightfully clear and understandable language. It is a real pleasure to navigate the site and I will certainly be very happy to recommend it to friends and family as a great resource.
    Many thanks.
    Michael

  62. Michael said:

    Hi!
    I wonder if I may ask a question about transferring a mobile number. I am currently with O2 but for various reasons am thinking of changing to another network. However, I would like to experience the other network for a couple of weeks before closing my O2 account. My question is this – would it be possible to use a new network SIM (in my existing unlocked phone) for say 3 or 4 weeks BEFORE giving them my PAC code and requesting transfer of my existing O2 number to the new SIM. Or does the transfer have to take place at the same time as the new SIM is activated?

    I hope that makes sense.

    Michael

    1. Ken Lo
      Ken replied:

      Hi Michael,
      Thanks for your comment. You can most certainly try out the new network without transferring your existing number there (in fact, this is something I strongly recommend). A good way of doing this is by ordering yourself a free Pay As You Go SIM card (this will allow you to test the coverage, etc). You can also do this on a Pay Monthly contract but cancellation is typically much harder.
      Your phone number can be transferred at any time to the new SIM card by going through the normal PAC Code process.
      Hope this helps,
      Ken

      1. Michael replied:

        Many thanks for your very clear and helpful reply, sir. It is much appreciated.

        Michael

  63. James Bennett said:

    Hi Ken

    I’m looking to change my mobile number and searched on google and this website came up. I noticed you’re answering all of the questions on here so hopefully you can answer mine too!

    Basically I’ve got a new mobile contract and the mobile number I have been given is awful. I have been looking to change my number and found a website online which allows me to pick the last 6 digits of my mobile number and then buy that mobile number. If I get the number and get the PAC code, can I just call my existing network, give them the new number and PAC code and change my phone number without affecting my contract? Thanks in advance!

    James

    1. Ken Lo
      Ken replied:

      Hi James,
      That’s right – you can move the phone number at any time without affecting your new contract. If you choose to buy a “golden phone number”, you can use a PAC Code to move it to your preferred mobile network.
      Hope this helps,
      Ken

  64. Sarah said:

    Hi i put my notice in with ee on 13th September i called today to request my pac code and they say I’ll need to give another 30 days notice?

    Is that correct?

    1. Ken Lo
      Ken replied:

      Hi Sarah,
      It should only be necessary to give your notice once – hence the 30 days should apply from the 13th September. It would, however, be advisable to check this with EE.
      Ken

  65. Hannah said:

    I was wondering if anybody could help me at all..
    My phone broke last December when I was already outside my contract so once I found a good deal with a new provider I Internet chatted with 3 to cancel my contract (stupid looking back but it is a valid option and as I has no phone I couldn’t call).
    At the end of the lengthy process of cancelling I decided to ask for a Pac code incase I wanted keep my number when I moved.
    9 months later I find out 3 have never cancelled my contract and have still been billing me as because the Pac code went unused.
    I was never told they would use the pac code as a way and I had already explicitly told them to terminate the contract. They can see my phone has not been used once since then. My T&C’s simply state that once outside my contract I need to give 30 days notice to terminate which I did.
    Got nowhere with customer services, although they did recognise I had Internet chat last December and asked for a Pac code, and are again asking for a 30 day notice to cancel the contract.
    Can a Pac code be used this way when I explicitly requested a termination of contract?

    1. Ken Lo
      Ken replied:

      Hi Hannah,
      Sorry to hear about your experiences ending a contract on Three. The confusion has probably arised because there are two different ways of ending a contract:
      1. With the PAC Code system, your old mobile network continues to provide a service until the point where you actually use the PAC Code (this is to ensure continuity of service). Your old mobile network should not terminate the phone number (otherwise, the phone number is lost and you won’t be able to transfer it to another network).
      2. With cancellation, it’s a totally different matter. You’ll agree an end date with your network and your service & phone number will both be terminated on that date.
      In your situation, it sounds like you wanted option #2 but Three actually executed option #1. Your rights, therefore, probably depend on how clear you were with the instructions to Three. It’s probably worth trying to retrieve a copy of your internet chat – you can also file a complaint via the Three website (they might be able to look back at your previous phone calls and chats).
      Best of luck in resolving the dispute,
      Ken

  66. S said:

    Hi I am leaving the EE network within the 14 day cooling period (new contract) and have ported my no to the network and now want to continue to keep my number but been told that it will incur a charge of £1000 if I request a PAC code as I have only just ported to them.
    How can this be?

    1. Ken Lo
      Ken replied:

      Hi S,
      Typically, when you cancel a contract, you’ll need to pay off the remaining charges for your 24-month contract (in your case, this will be the monthly payment times by 24 – hence £1000 to end your contract early). Anyway, as you’re ending the contract under the cooling off period, the early termination fee shouldn’t apply. It’s probably worth stating this to EE very explicitly when getting your PAC Code – otherwise they may try to close your account under early termination instead of the cooling-off period.
      Ken

  67. Helen Woods said:

    Hi Ken, I am trying to get a PAC from Vodafone and still waiting on my land line after half an hour. Before that 35 mins on my mobile before lost power, reason for using my landline . Is there any thing else I can do? So frustrating Helen

    1. Ken Lo
      Ken replied:

      Hi Helen,
      Sorry to hear about the problems getting through to Vodafone Customer Services. Unfortunately, this is the only way of getting a PAC Code so you’ll need to hold on until the phone call connects. At the moment, Ofcom is considering a move to recipient-led porting. Under the new proposed system, you would only contact the network you’re moving to (hence, avoiding long phone calls and time stuck in a call queue like you’re experiencing at the moment).
      Ken

  68. Carly said:

    Hello I’m currently with id but I need to change my number as I’m being harassed how do I achieve this?

    1. Ken Lo
      Ken replied:

      Hi Carly,
      Sorry to hear about the situation. The best way to change your phone number will be to contact iD Mobile Customer Services. You can do this by calling 7777 on your iD handset (0333 003 7777 if you’re calling from any other phone). The guys there should be able to help you with the request.
      Best wishes,
      Ken

  69. Adam said:

    I found out recently that on EE once you request a PAC code you can’t then be upgraded instead. Don’t know if that applies to other networks but I wasn’t aware that could be an issue.

  70. Alex said:

    Is it possible to transfer another number to existing contract and take number from that contract to another provider?

    1. Ken Lo
      Ken replied:

      Hi Alex,
      Thanks for your comment. Unfortunately, it’s not possible to do a simultaneous port-in & port-out (see “other things to know” in the article above). In your case, porting your number from Account B to Account C will lead to Account B being closed automatically. As Account B is closed after the transfer, it’ll prevent you from moving the phone from Account A to Account B.
      Ken

  71. Dale said:

    Hi Ken,

    I bought a Lebara pay-as-you-go Nokia 105 when visiting the U.K. to avoid roaming charges on my usual mobile (which is on the Jersey Telecom network). Unfortunately, as I visit the U.K. infrequently, the next time I visited the Lebara mobile did not work as I had not added any credit for several months.

    I want to unlock the handset so that I can use any SIM in it. Do you know how I can do that, please?

    Thank you.

    With kind regards,

    Dale

    1. Ken Lo
      Ken replied:

      Hi Dale,
      Thanks for your comment. According to the Lebara Mobile website, all of their handsets are provided unlocked. Hence, you shouldn’t need to worry about unlocking your handset.
      With regards to the expiry of your SIM card, Lebara will disable any SIM card that isn’t used for a period of 84 days. This is why the SIM card will no longer function.
      Ken

  72. Patrick said:

    Hello Ken, i want move from EE to Three. Im on pay monthly and my contract ending at April 2016. Can i move now or i need to wait when my EE contract ends? And what i need to do? Cheers

    1. Ken Lo
      Ken replied:

      Hi Patrick,
      Thanks for your comment. It’s possible to move your phone number between networks at any time you like 🙂 The only thing to possibly be aware of is early termination fees for ending your contract early (it’s likely you’ll need to pay off the rest of your contract until April 2016).
      Ken

  73. Amy said:

    Hi, I’ve just upgraded to an iPhone 6 on ee through the Carphone warehouse and was previously on orange/ee, but I was given a new sim with a new number, I was wondering if the number will automatically change or if I have to get the pac code?
    Thanks

    1. Ken Lo
      Ken replied:

      Hi Amy,
      Thanks for your comment. This would totally depend on whether your iPhone was provided to you as a new customer or as an upgrade on your old network. If you’re moving to another network, you’ll need to go through the process of transferring your phone number. If you’re staying on the same network, you should contact customer services to see what will happen to your account.
      Hope this helps,
      Ken

  74. Jessica Langford said:

    Hello,

    I’m due to upgrade my contract in a couple of days but the upgrade is on a different network. I understand I have to phone my current provider for a PAC Code. I only have a month left in my contract but I’m taking the standard upgrade. On EE’s website the PAC Code is free but other charges will apply. I just wanted to know will I be expected to pay the final month of my contract? Is that what EE means by other charges apply?

    1. Ken Lo
      Ken replied:

      Hi Jessica,
      Thanks for your comment. The PAC Code itself will be free but you might need to pay charges associated with closing your account on EE. If you’re terminating your contract early, you’re normally expected to pay off the contract. If you’re no longer within the minimum term of your contract, there may still be a 30 day notice period (if so, you may need to pay an additional 30 days from when you tell EE you want to move to another network). The best way of finding out your exact charges would be contacting EE and asking them directly.
      Hope this helps,
      Ken

  75. Ann said:

    Hi Ken,

    I just received an email that the network that I am with is ending their mobile telephone service and required me to transfer to a different network. I am currently abroad not in the UK. Is it still possible to do the transfer while I am abroad or has to be in UK as the current network provider is in UK. Would like to stay with a UK network provider and won’t be back into the country for a while to do the transfer before the 31st August 2015.

    Please advise.

    Thanks.
    Ann

    1. Ken Lo
      Ken replied:

      Hi Ann,
      Thanks for your comment. I assume you’ve been caught out in the closure of Family Mobile? 🙁
      Unfortunately, I don’t know the answer to your question. It might be the case that only your new SIM card needs to be in the UK (in which case, you can ask a friend or family member to get the SIM card for you and you can action the transfer remotely on the internet). Unfortunately, you would still need to return to the UK to later pick up that new SIM card. It might be worth asking the team at Family Mobile: they might be able to shed more light on this matter.
      Sorry I couldn’t be of any more help,
      Ken

      1. Ann replied:

        Hi Ken,

        Thank you for your reply. You are smart to have guess the network that is ending their service.

        Have a good day.

        Ann

  76. Khubb said:

    Hi Ken,

    I wish to swap my PAYG number to my new Pay monthly on a different network but keep the new Paymonthly number to put back on a PAYG sim. (swapping numbers) Can this be done by obtaining 2 PAC codes from the networks and switching on the same day or will one be lost?

    Thanks

    1. Ken Lo
      Ken replied:

      Hi Khubb,
      Thanks for your comment. Unfortunately, it’s not possible to swap the phone number on two accounts. This is because when you use the PAC Code, the phone number on the network you’re porting into will automatically be lost and will be replaced by the number you’re porting in. There’s more information in the things to know section.
      Hope this helps,
      Ken

  77. Pumi said:

    HI Ken,

    This site is great – Thanks Ken.

    I’ve just signed up a Corporate account with EE and most of the employees will be porting their numbers across from their current providers. EE will provide the devices with the EE number:
    Question: is the EE number the ‘Temporary Mobile number’ that employees can give out to their friends and families, whilst their number is being ported across? And as soon as their number has ported across the EE number will disconnect?
    Thanks!

    1. Ken Lo
      Ken replied:

      Hi Pumi,
      Thanks for your comment. The temporary phone number is what you get by default on the EE SIM card. If your employees choose to port their personal number in, the temporary phone number is returned to EE and will no longer work for receiving calls and texts. Given it typically takes only around 1 working day to port the number over, there probably isn’t a huge amount of value in your employees giving out the temporary phone number from EE.
      One thing that’s probably worth checking is how EE deals with employees who leave the company. If employees choose to port in their personal phone number, there can sometimes be complications when they want to get the phone number back out (e.g. there might be an early termination fee or they might need to continue the contract in their own name). See comments #1, #2 and #3.
      Hope this helps,
      Ken

  78. Ellen said:

    I have transferred for virgin. It’s been days now since I used my PAC and my old number still has not ported. To make it even worse despite ringing and getting transferred around the houses. I still did not get any help.

    1. Ken Lo
      Ken replied:

      Hi Ellen,
      Sorry to hear about the issues having transferred your phone number to Virgin. Unfortunately, you’ll need to contact Virgin directly about this problem: you can call Virgin Customer Services on 789 (0345 6000 789 if you’re calling from a non-Virgin phone). They should be able to investigate this for you and should let you know why the incoming calls are failing.
      Ken

  79. Dawn said:

    Hi,

    Hope you can help?!

    I am currently with vodafone, long overdue an upgrade so not tied in. My husband is on a sim only contract under my account (I think – we only get the one statement/dd taken). We have been unsuccessful in getting a KKO mobile scam payment stopped, which is currently being charged weekly against my husbands contract! Therefore I want us to change network…. We have both had our mobile numbers since day one and my husband uses his alot for work so I am just trying to find out: if we change network using a PAC code (to keep our numbers), will simply changing network and having a new account stop the KKO mobile payments or will the scam subscription continue to be taken? Does that make sense? We don’t want to change number(s) unless we have to.
    Can you confirm?
    Thanks!

    1. Ken Lo
      Ken replied:

      Hi Dawn,
      Sorry to hear about the problems you’ve experienced with the KKO scam. With regards to your question, I’m not sure whether the subscription will transfer over to another network (I suspect there’s a good chance it will). Have you tried contacting Vodafone and asking them to put a bar on these messages? Vodafone should be able to put an account-wide bar on premium-rate SMS (more info over on this page). I recommend you also contact PhonePayPlus, which is the UK’s regulator for premium-rate text messages. They should be able to help you get your money back (the initiating company can also be fined up to £250,000 for each violation).
      Good luck,
      Ken

  80. Trouble said:

    Hi , I ,I lost my phone 2 days ago and I wanted to know how I can retrieve the number that I had . ? Thank you

    1. Ken Lo
      Ken replied:

      Hi there,
      You should contact your mobile phone network as quickly as possible. This is so you can put a bar on the SIM card. Your mobile network should also be able to send you a replacement SIM card through the post.
      Ken

  81. pr2hy said:

    Hi

    I am currently on EE sim only deal in the UK. I will be moving to Spain in a couple of months. Is there a way I can keep my mobile phone number and transfer it onto a local Spanish mobile network?

    Regards
    pr2hy

    1. Ken Lo
      Ken replied:

      Hi pr2hy,
      Thanks for your comment. Unfortunately, it’s not possible to transfer a UK mobile number to a network in another country. If you’re moving to Spain and want to continue receiving calls on your old number, the only option will be to roam on a UK-based SIM card. It typically costs 4.9p/minute to receive a phone call when you’re in the EU (receiving a text message will always be free). If you’re going abroad for less than three months, Feel At Home is free to use in Spain. For more information, take a look at my guide on using your smartphone in Spain.
      Ken

  82. Kathryn Hulme said:

    Ken,
    Many thanks for your help – the process has finally worked 🙂

  83. GJ said:

    Hi Ken,

    I was in a contract with 3 which ended in March15. I called them and informed them of my wish not to renew my contract with them.

    Then I asked for the PAC code which I have received but not used.

    After 2 months I saw a bill from them and learned that they are still charging me for my expired contract. They are saying that since I have not used the PAC code the contract is still active and need further 30 days notice which I think is a unfair as i have already let my intention known to them.

    Do you think 3 is right or is their any way i can get away from paying the bill as i haven’t used their network since I have talked to them in March.

    Many thanks,
    Gj

    1. Ken Lo
      Ken replied:

      Hi GJ,
      Thanks for your comment. The normal process with regards to a PAC Code is the old contract continues as normal if the PAC Code isn’t used within a 30-day period (this is to allow for people who later decide not to change their network). If this wasn’t the case, people would inadvertently lose their service and their mobile phone number.
      In your case, the question comes down to whether it was sufficiently clear that the contract was to be ended after 30 days, regardless of whether the PAC Code was used. You’ll need to discuss this with Three directly, perhaps by making an online complaint here. I expect they’ll return to a recording of your previous conversation when determining whether notice was given.
      Ken

  84. Tyler said:

    What time does the transfer take place? And when should I start loosing signal? I rung up three and gave them my pac code and they did it for me!

    1. Ken Lo
      Ken replied:

      Hi Tyler,
      The phone number transfer takes place as per the schedule listed here. Unfortunately, you can’t predict the exact time it’ll happen on the transfer day (it’s really up to the two networks involved).
      Ken

  85. Cynthia Southgate said:

    I have been trying for three weeks to give notice that I don’t want to renew my contract at this time with T Mobile, but want the PAC code to keep the number for use in the future.
    Evertime I ring the automated system… at various stages it says the number I’ve pressed is “Not on my list” if I’m lucky it puts me in a queue to speak to someone. They then invariably put me through to the cancellation line where it rings half a dozen times then says “Please hang up”
    Today after being told previously to phone back on April 22nd, then again today May 5th I finally spoke to an Irish guy who said the contract was now cancelled but that I’d need to pay another £25.46 to cover the rental for another 30 days. The Irish guy then went off to get my PAC code and low and behold after a few minutes I was told to hang up.!!!
    What is going on
    A What is my PAC code
    B If my contract exopires today…Why wasn’t my 1 months notice accepted when I first phoned in early April? Is this just a rouse to delay me from ending my contract
    Needless to say I am highly unimpressed

  86. Michael said:

    Hello Ken

    Do you happen to know how I can get a PAC code for an older mobile number account (it ended 2years ago)? I need it as the only way to get my blog password reminder from the fully automated google blogspot is via text from my old number!

    Best wishes

    Michael

    1. Ken Lo
      Ken replied:

      Hi Michael,
      Thanks for your comment. Unfortunately, it’s now highly unlikely you’ll be able to re-claim the expired phone number. The number would have been returned to the pool and will eventually be made available for other customers to use. If you like, you can always try contacting your old network to see if they’re able to get the number back (though I suspect it’s unlikely they’ll be able to do this).
      Sorry I wasn’t able to be more helpful!
      Ken

  87. Matt said:

    I cancelled my Orange contract and requested a PAC code which was provided. I have a new deal with EE and my number ported across within a day. However. My old orange sim is still working on the original number – should it not now be unusable?

    1. Ken Lo
      Ken replied:

      Hi Matt,
      Thanks for your comment. Could you kindly clarify what has happened to your phone number? Are incoming calls coming to Orange or EE? Which phone number is currently on the EE SIM card? If the EE phone number still has a temporary number and if incoming phone calls are still coming to Orange then it would look as if the number transfer process hasn’t been completed.
      Ken

      1. Matt replied:

        Hi
        Yes the EE sim has my old number so the PAC worked. However, the old orange sim is still working? Is that right or should it now not work?
        Matt

        1. Ken Lo
          Ken replied:

          Hi Matt,
          That’s really interesting: the old SIM card is normally disabled once the number has been moved over using a PAC Code. I presume you’re no longer able to receiving incoming calls on the Orange phone number but you’re still able to make outgoing ones? Something odd may have happened: it might be worth double-checking with EE Customer Services on 150 to make sure they’re not still charging you for two contracts.
          Ken

          1. Matt replied:

            Orange said I had to give 30 days notice. Would this make a difference? Yes all incoming goes to EE but orange will allow outgoing as same number

          2. Ken Lo
            Ken replied:

            Hi Matt,
            You can end the contract at any time: the 30 days notice only means you’ll need to pay for that contract for another 30 days. It’s possible the contract will automatically end after your 30 day period but I’d probably double-check with Orange directly in case they’ll continue charging you beyond that point.
            Ken

  88. Jayne said:

    I was wondering if you could help? I recently upgraded from the iPhone 4s to the iPhone 6 and when doing so changed network providers – from Three to EE. I did this at Carphone Warehouse who gave me 24 hours to check to see if I was happy with the phone etc., and with this came a temporary number.

    When I got my PAC number, I transferred all the data from my iPhone 4 to iPhone 6 relatively smoothly through the cloud. However, looking at my computer under the itunes store, it had 5 devices listed – laptop, two old iPhones, my new iphone and my ipad. I have deleted one of my old iPhones but my new iPhone is listed with the temporary phone number they gave me instead of the mobile phone number I have used for 15 years. This was probably my fault for not waiting until my phone stopped working on the Three network – new to all this (changing networks). I guess eagerness got the better of me.

    I would like my current number (not temporary) to show on my devices displayed in itunes just in case something goes wrong. Is there any way of me being able to do this? I am wondering if I should remove this device from ‘managing devices’ on itunes and ‘reset’ the whole process. Does that make any sense? Any help would be greatly appreciated! Thanks in advance.

    1. Ken Lo
      Ken replied:

      Hi Jayne,
      Thanks for your comment. On your new iPhone 6, go to Settings > Phone > My Number. There, you should enter the new and correct number which you’re using on the phone. After doing so, re-sync your iPhone with iTunes (it should hopefully now show the correct number).
      Ken

      1. Jayne replied:

        Thank you Ken – it worked! Appreciate your help 🙂

  89. Paul said:

    Hello Ken !!

    Your website is brilliant!

    I would like to know why is necessary to be in UK on the day of transference?

    My best regards

    Paul

    1. Ken Lo
      Ken replied:

      Hi Paul,
      Thanks for your comment. On the day of your scheduled number transfer, your operator will need to remotely update the information stored on your SIM card. This is only possible when you’re connected to their network (it can’t be done when you’re roaming on a network in another country).
      Hope this helps,
      Ken

  90. petra said:

    waited over 20minutes for lyca to answer my call to get my pac code, still no answer.

  91. Vrushali said:

    Hi, By mistakenly I have activated lyca sim before porting my old number. Do u have any solution to port my old no and then re transfer to lyca…

    1. Ken Lo
      Ken replied:

      Hi Vrushali,
      It’s no problem at all you’ve already activated the SIM card on Lycamobile (in fact, I strongly recommend you activate the SIM card and make sure everything is working before moving your number over). Take a look at my article here for step-by-step instructions on moving your number over to Lycamobile.
      Ken

  92. Owais said:

    Hi of submitted a PAC Code on Thursday after 5:30pm does that mean I get my number transferred on Saturday?

    1. Ken Lo
      Ken replied:

      Hi Owais,
      Thanks for your comment. As you submitted the PAC Code on late Thursday evening, it would have only been entered into the PAC Code system on Friday. Hence, your number will now be transferred on the next working day after that (Monday). For more information, see the table here.
      Ken

  93. Paul said:

    Hi Ken,
    What a fantastic website. Please can you help me with my dilemma? My mobile phone contract with O2 has always been in my wife’s name. Unfortunately we have split up and she closed the account! I have managed to persuade her to reactivate my number, this happened a week ago. I have asked her to transfer it into my name, she says she has asked for the PAC number so as I can get a pay as you go contract with Vodafone. It’s been a week now and she says she is waiting for them to email her the PAC number? As I have the phone and number if I call O2 will they text the PAC number to me? I don’t know any of the security codes as she always had control of everything. If not is there anyway I can get the PAC number myself?
    Many thanks.

    1. Ken Lo
      Ken replied:

      Hi Paul,
      Sorry to hear about the dilemma. Unfortunately, I believe, the mobile phone network will only be able to release the PAC Code to the person who owns the account (this is to prevent the phone number from being stolen). You’ll need to ask her to get the PAC Code from O2: they should normally issue this immediately over the phone (in fact, it’s a legal requirement for them to issue the PAC Code within 2 hours of your request). It should be in the bill payer’s interest to provide the PAC code to you as quickly as possible (otherwise, they’ll continue paying the subscription fee on the old contract).
      Wishing you all the best in resolving this situation,
      Ken

  94. Malik said:

    Hi, I would like to know if I can order Sim with the numbers of my own choice? Or I can get some options before you sent me the Sim.
    I want to order either a lebara or lyca Sim.
    Thanks.

    1. Ken Lo
      Ken replied:

      Hi Malik,
      Thanks for your comment. Unfortunately, it isn’t possible to choose your own phone number when ordering a SIM card from Lebara Mobile or Lycamobile. Family Mobile is the only network I’m currently aware of which allows you to choose your own phone number for free (£10 top-up required when you order your SIM card). Of course, once you have the new phone number, you can use a PAC Code to move it to your new network.
      Hope this helps,
      Ken

  95. A.D said:

    Hi Ken,

    I have a very complicated case, which I could do with some help. Last year I was with this phone company called Ovivo. They were a phone company that used Vodafone Network coverage. When they went out of business, they offered PAC codes to all their customers. I did not use the PAC code unfortunately. A year on, the sim card still works (but has no credit), people can ring me and when I have wifi, I happily imessage/whatsapp/viber etc.

    Is there any way of topping up the sim card despite Ovivo gone? Or managing to keep the number via an alternative to the PAC code. Vodafone on the phone said that if I went into a store they could put it into an “internal system” and I could top it up. I sadly believed that! When I went into the store, they brushed it off and said that was rubbish, and they couldn’t think of a way for me to keep the number.

    Any thoughts would be appreciated.

    1. Ken Lo
      Ken replied:

      Hi AD,
      Thanks for your comment. I am indeed aware of OVIVO though I’m not quite sure what has happened to the old OVIVO SIM cards. You can still receive incoming phone calls as the other party pays for the call. However, I don’t believe you can do anything that would normally cost you money (e.g. you can’t make outgoing phone calls and you can’t browse the internet on 3G). For this reason, I don’t believe you’re able to top up the SIM card.
      To continue using your handset, you’ll need to get the number out of Vodafone’s internal system. It’s probably best to ask them to do this in writing but there’s no guarantees as OVIVO stopped offering PAC Codes a long time ago.
      All the best,
      Ken

  96. charlotte said:

    Not sure if I posted in right place … I have had my lebara number stolen well my phone it’s not on contract …. and I would like to know how I can cancel it and still have same number put on another sim I don’t have a home line to call customer services and it’s expensive from my other mobile

    1. Ken Lo
      Ken replied:

      Hi Charlotte,
      Thanks for your comment. Could you kindly elaborate on how your number was stolen (was it through fraudulent use of a PAC Code?). I didn’t quite catch the problem you’re trying to solve (has the number already been moved over to another network?). If you need to contact Lebara customer services, I recommend calling them on 020 7031 0791 (this number will only be charged at normal UK landline rates unlike the 0870 number they normally advertise).
      Ken

  97. MoodyFoodie said:

    Hi,
    Thank you for this site. I travel to the UK occasionally from the US but have an International version of the Samsung S5 so that I can use it in the UK too otherwise in the US I would be stuck with very high roaming fees if I tried to use it abroad.
    I had been using EE PAYG the last visit, but it may have expired – using your tips I’m going to check. I was an Orange customer when living the UK so I just went to EE, but I’m going to try 3 next time based on your tips.
    Unfortunately I lost my old Orange number and sim which “in the old days” used to keep going for six months and more. Unfortunately, it’s getting more like the US when you usually have to pay by month for airtime.
    Many thanks and no doubt I will be back with questions. 🙂

  98. becky said:

    hi
    im in dispute with vodaphone over roaming charges (£1,800!!!) which were capped whilst in Australia. i have become so frustrated with vodaphone as i have proof of the cap but cant get the ammount off my account despite being told im not liable. ive asked for the pac codes (i have 3 phone numbers) but have been refused as my account is overdue. Any ideas ??? this has been ongoing since July last year!!

    Thanks

    1. Ken Lo
      Ken replied:

      Hi Becky,
      Sorry to hear about your dispute with Vodafone. Whilst I’m not able to comment on the dispute, it’s worth noting that Vodafone isn’t allowed to refuse you a PAC Code due to an outstanding bill. Take the following quote from Ofcom’s website: “Your provider cannot refuse to issue a PAC if you have any outstanding bills or charges to pay. These charges should be included in your final bill after the port has taken place. You should then settle them as agreed in your contract.”
      It’s worth reminding Vodafone of their legal obligations the next time you call them up and ask for a PAC code.
      Ken

  99. Isaac said:

    Hi, I have to change my sim and get a nano sim for my iPhone 5s! How and where can I do this? How much will it be? I can still have my number! Isn’t it?

    1. Ken Lo
      Ken replied:

      Hi Isaac,
      Thanks for your comment. Are you wanting to change the size of your SIM card whilst also staying on the same mobile network? If so, follow the instructions here to get a replacement SIM card. On most networks, it’s free to change your current SIM card into a Nano SIM with the exception of EE and T-Mobile where it’ll cost £10.21.
      Hope this helps,
      Ken

  100. Ash said:

    hi ken I have just moved frm contract to pay as you go on orange on Thursday lastweek. Now I have requested for a PAC code on Friday they have told ne I will get it in 6 hours time on saturday . By now (Wednesday) they have not given me a PAC code, could you pls advise what to do. They are saying some fault on my PAC code so thy could not give me it yet

    1. Ken Lo
      Ken replied:

      Hi Ash,
      Thanks for your comment. Are you simply moving from Orange Pay Monthly to Orange Pay As You Go? If so, it’s not necessary to actually have a PAC Code (Orange can potentially move the number over directly without a PAC Code). If you’re moving from another network over to Orange, it’s worth reminding your old network of their legal obligations to provide a PAC Code within two hours of your request (they’ll probably provide you with a PAC Code immediately on the phone).
      Ken

  101. Chang said:

    Hi
    I am going to get the S4 soon, which takes the microsim. But I am using the ace, which takes the regular sim. Will I be able to port my number from my existing sim to a microsim? I am on Lycamobile and I am on Pay as you go.

    1. Ken Lo
      Ken replied:

      Hi Chang,
      Thanks for your comment. You’re looking to replace your standard-size SIM card with a smaller micro-SIM. I’m not aware of the exact procedure for doing this on Lycamobile: probably best to give Lycamobile a call on 322 to explain your situation (calls will cost 9p from your Lycamobile handset). You won’t need a PAC Code (a PAC Code is only used when transferring your number over to a different network).
      Ken

  102. Pankaj Chopra said:

    Hi ken,
    I am with O2 from last 22 months.My contract is getting over on April 2015. O2 contract which i am using is on my brother name. I want to change the contract on my name. is it possible on O2 or what is the best way to do as i want to use the same number.

    Thank you
    Pankaj Chopra

    1. Ken Lo
      Ken replied:

      Hi Panjak,
      If you’d like to continue the contract with O2, you should call Customer Services and ask them to change the name of the bill payer. Alternatively, sign up for a SIM only contract in your own name and then have your number transferred to the new SIM card.
      Hope this helps,
      Ken

  103. Leah said:

    If you agree to getting a Pac Number but dont end up using it can you still get charged . I have been told you keep getting charged because its for the phone line rental . Ive read if you dont use the Pac number in 30 days nothing will happen , so can they still charge you ?? Thanks

    1. Ken Lo
      Ken replied:

      Hi Leah,
      You’ll continue paying line rental on your contract for as long as it remains active on your old network. For most people, this means they’ll continue paying line rental until their number is ported out. However, if you ask for a PAC Code and don’t use it for more than 30 days, you’ll just continue to pay the line rental on that contract as normal (this would be just as if you hadn’t requested the PAC Code in the first place).
      Hope this helps to answer your question,
      Ken

  104. Sue said:

    Completely out my depth sometimes where technology is concerned but thanks had never heard of a PAC code until recently when I thought it was time to move form my vintage nokia and pay as you go to contract. Really found your guidance very clear, will visit the site when ever I need help

  105. Daniel said:

    Customer Service in Vectone mobile is horrible. They will cheat you. You will not get your PAC code so easily. They will cut connection or they will promise that everything is OK and done but you will never revive the PAC code.

  106. Viet said:

    Hi, I will be changing jobs soon and have been told I can keep my work mobile number providing I take on the contract (which has 6 months left to run) for the rest of the term.

    However, when I start at my new firm I will be given a new work mobile. This would be my main phone and I would keep the 6 month old contract as a second one. Is there a way of porting my phone number over to my new companies mobile whilst keeping the contract for the last 6 months? If I am to pay for the last 6 months then I might as well have the benefits of the tariff rather than paying out 6 months in one go to get the PAC or can they give me a PAC so I can take the number to my new employer and then assign a different phone number for the last 6 months that remain so I can use the remaining benefits if I am willing to pay for it?

    1. Ken Lo
      Ken replied:

      Hi Viet,
      Thanks for your comment. Unfortunately, the PAC Code system won’t allow you to keep an old contract after porting the number out (there’s no option but to close the old contract early and to pay the early termination fee which goes with doing that). The only solution I could possibly think of is to set up a call divert from your current phone number to the new work mobile. That way, you can still use the remaining 6 months for browsing the internet, making outbound calls, sending texts, etc. People can continue to call your normal phone number but the calls are instead routed to your new work mobile. After the 6 months are over, you could then use a PAC Code to move the number over to your new work mobile. You can then disable the call forwarding feature.
      It’s a convoluted solution with extra points of failure so you might prefer moving the number over directly to avoid the extra hassle which goes with the set-up.
      Ken

  107. Ed said:

    Hi,

    I have recently ported my number away from O2. But having been on the new network for a week now, I think I do prefer O2! Can I port back to O2 and do I have to be on this new network for a minimum period before I can request a pac code? Thanks.

    1. Ken Lo
      Ken replied:

      Hi Ed,
      There’s no minimum period you need to be on the new network: you’re able to request a PAC Code at any time.
      Hope this helps!
      Ken

      1. Ed replied:

        Thanks for your help. Kudos to you dude.

  108. Mamta said:

    Hi,
    Can you please tell the significance of porting out between 11 to 4 and not any other time?

    1. Ken Lo
      Ken replied:

      Hi Mamta,
      Thanks for your comment. Porting out can actually happen pretty much any time from 6am in the morning to 6pm in the evening. That said, some mobile networks may impose their own restrictions on the porting out time (this would probably be for business reasons, e.g. for when there’s greatest availability amongst their porting or customer services team).
      Ken

  109. Hasina said:

    Hello,

    What can I do if T-Mobile have disconnected my contract/number/account without me havin the chance to even ask for the PAC code? They are telling me that Carphone Warehouse have done this, while they say T-Mobile did. I did not give authorization for anyone to cancel anything. T-mboile are now telling me my number is “lost” and cannot reconnect my old number unless I pay £600.

    Regards,
    Hasina

    1. Ken Lo
      Ken replied:

      Hi Hasina,
      I’m afraid I can’t advise on what your rights are in this specific circumstance though I would have thought they should have given you the opportunity to first retrieve a PAC Code. Your best bet would probably be to make a complaint in writing to EE: this should hopefully escalate the issue and may give you a chance to get the number back.
      Best of luck,
      Ken

  110. Ivan said:

    Fraudsters breached security and obtained a PAC CODE from TESCO mobile and moved my number to another provider in order to commit further banking fraud.
    TESCO are extremely unhelpful and have stopped replying to my emails. Is there any way I can find out where my number was ported. Online tools can only show the original number provider but not where it has been ported.

    1. Ken Lo
      Ken replied:

      Hi Ivan,
      I’m very sorry to hear about your experience – my recommendation for you or anyone else in the same situation would be to report the incident to the Action Fraud hotline. The Action Fraud unit is part of the police so they should have the right resources to follow up the issue (e.g. finding out which network the number has gone to and possibly liaising with that network to get your number back). Even if you were able to determine which network the number has currently gone to, it’s highly unlikely you’ll get anywhere with that network directly as the fraudsters would have set up the account using different information.
      Best wishes and good luck in recovering your number,
      Ken

    2. Ian replied:

      This happened to me when on O2 once and the number was ported out of this country as it gave an international ringtone but O2 went to their Fraud team and got it back,
      Don’t see why Tesco did not I did contact them as soon as i got a message that they were ready to port my number but had to wait until it had been done

  111. nhu tran said:

    Hi, I have a few problems with my phone. Yesterday I got a message from o2 saying my old number will b port out 2day, meaning I’ll b able 2 use my old number on my new phone, then they deactivated my o2 simple card. I’ve switched my phone off 4 a whole night b4 going 2 bed since that’s what o2 recommended me 2 do but in the morning when switching it back on, my phone still shows my new number. Here’s the complicated part, my friend called me using my old number, I didn’t get that call but got a message saying I got a missed call, then I use another phone and texted myself using my old number, I got this message even though my new phone still shows my new number. I don’t understand what’s going on, please help.

    1. Ken Lo
      Ken replied:

      Hi Nhu,
      Thanks for your comment. It sounds as if your new network operator is still yet to catch up with the number that’s been ported in. If the phone number is still causing problems at the end of the business day, my recommendation would be to call Customer Services (they should hopefully be able to investigate this for you).
      Hope this helps,
      Ken

  112. Eduardo said:

    Hi! I had a pay as go sim with vodafone – it expired on 21 november. On 22 november, I called them and I got my PAC code. On 22 november I also got a new contract with Three mobile and gave them my pac code in order to keep my number.
    On 24 november I received a text message saying that the can’t move my number. Today I went to the shop and the said that there’re any problem vithe the number (not available) and I have to ask vodafone.
    What can i do? Is the problem that i have any contract with vodafone?
    Should i pay to vodafone to recharge the vodafone sim and make possible the moving?

    1. Ken Lo
      Ken replied:

      Hi Eduardo,
      Thanks for your comment. Is your Pay As You Go account still active at Vodafone or was it manually disabled before the transfer? Your old account must still be active when the PAC Code is used to transfer your phone number. My recommendation is to get a clear reason from Three on why the PAC Code isn’t working. You should then talk to Vodafone Customer Services (dial 191 on your Vodafone handset or 03333 040 191 if you need to use another phone). They should hopefully be able to resolve the problem for you.
      Good luck,
      Ken

  113. Jason said:

    I’m trying to transfer my number but keep the O2 contract with a new number – is there a way to do this?
    I have started a new job and they supply a phone, I want to keep my current number and put it onto this business phone. I then want to keep the O2 contract and have a new number on that – so that I can give that to my daughter (there’s a year left to run on the O2 contract). Having tried to talk to O2 I didn’t find the operator very helpful or knowledgeable – the best he could offer is “Pay £300 and terminate the O2 contract to release your number” – not good.
    Any ideas as to how to do this? I was thinking PAC code for the current number and issue a new number would be simple – I can’t be the first person to try this.
    Thanks for any thoughts.

    J

    1. Ken Lo
      Ken replied:

      Hi Jason,
      Thanks for your comment. Unfortunately, a quirk of the PAC Code system is that your old contract automatically ends when using a PAC Code to move your number to a new network. Hence, it wouldn’t be possible to use a PAC Code from O2 whilst also keeping your old contract active. The only way I can see it being possible is asking O2 to have your number swapped over to Pay As You Go whilst having a new number put onto your contract. You could then use the PAC Code to move your number over to the new network. Unfortunately, I’m not sure whether O2 is able to do this so it’s something you’ll need to discuss with them directly.
      Best of luck,
      Ken

  114. Adam said:

    Hi Ken,

    I am leaving my job after 5 years and would like to take my number with me?

    I do not want to cancel the contract , just change the number and issue a pac code for the old number.

    EE are suggesting that the number is part of the contract and the above can’t be done unless I take the contract with me? I don’t want to do this and my office does not want me to do this – they are happy for me to take the number though.

    I have spoken to three different people who have been most insistent – I fail to understand why they can’t issue a new sim/number for this contract?

    What would you advise?

    1. Ken Lo
      Ken replied:

      Hi Adam,
      Thanks for your comment. Within the PAC Code system, using a PAC code to transfer your number to another network will automatically close the account on your network. Hence, it would be possible to use a PAC Code to transfer your number to a personal account on a different mobile network. Unfortunately, this would also close the account at EE and it’s possibly your business could be charged an early termination fee (it depends on the type of contract you’re on). If you want to do this within the EE network, it would either be necessary to cancel the old contract or to take the contract with you to a personal account.
      To answer your question directly, there really isn’t any technical reason why EE couldn’t swap your number to a new personal account whilst keeping the old business contract but with a newly-issued phone number. I suspect this is more their internal business policy but you’ll need to discuss the situation with them directly.
      Ken

  115. George said:

    My 24 month contract with Talkmobile ends (I believe) on either 19th or 20th November 2014. I plan to give 30 days notice tomorrow (20th October) so that I can choose another phone and supplier. I wish to retain my Phone Number.
    Two questions: –
    1) How do I go about this and
    2) How can I check the exact date of completion of my contract to ensure I do not get any penalties?

    Thank you in anticipation.

    1. Ken Lo
      Ken replied:

      Hi George,
      For step-by-step instructions on leaving Talkmobile and moving over to your new network, I recommend having a look at this page. You can choose your new network provider from the dropdown menu on that page. To find out when your contract is due to end, I’d probably call Talkmobile Customer Services on 5888. They should be able to give you the exact end date.
      Hope this helps!
      Ken

  116. Isabel said:

    Hi Ken,

    I used my Three PAC code but it’s now been 2 working days and my number still hasn’t transferred. Any ideas or suggestions?

    Thanks

    1. Ken Lo
      Ken replied:

      Hi Isabel,
      Which network are you trying to move to? Take a look at our table on expected timeframes for transferring a number. If you submitted your PAC Code on a Wednesday, then Friday would have been the final date on which your number could have transferred over to the new network. In this case, you should now contact your new mobile network and you should ask them to update you on the status of the transfer. If you only submitted your PAC Code on a Thursday, it can possibly still transfer over on Monday (i.e. if you used your PAC Code on Thursday afternoon after your new network’s daily cut-off time).
      Ken

  117. joe mc neill said:

    ken can I cancel a number change after giving my pac code thanks joe

    1. Ken Lo
      Ken replied:

      Hi Joe,
      If you’d like to cancel a scheduled number transfer, I’d strongly recommend getting in touch with your new mobile network as soon as possible. They’ll be able to tell you whether the request can be cancelled.
      Ken

  118. Greg said:

    Hi,
    I would like to know if my contract ends at 16th of September 2014 (tomorrrow), I will be able to transfer my number to another network after that date with no additional costs or charges (for example paying whole 12 months of automatically renewed contract)? I mean I already have my PAC number and I am just worried if my contract will not be renewed automatically at 16th? I’m in Vodafone and they have sent me a message that my PAC code will expire 13/10/2014. Is a PAC code request equivalent to ending up a contract with them?
    Cheers, Greg

    1. Ken Lo
      Ken replied:

      Hi Greg,
      Thanks for your comment. Your contract will become a one-month rolling contract after the minimum term has ended (so it wouldn’t renew for another 12 months, it would only renew for one extra month and on an on-going basis after that month). If you later wish to transfer to another network, there are no extra charges (though you may need to pay the Vodafone contract until the end of the current month when you transfer your phone number).
      If you don’t use the PAC Code within 30 days, your contract with Vodafone will continue as before. This is unless you’ve explicitly told them to terminate your contract on a certain date.
      Hope this helps,
      Ken

  119. Nuno said:

    Hi Ken. Just wanted to thank you for your helpful guidance, much appreciated!

  120. Dan said:

    Hi Ken, Vodafone seem to have made an error by which they cancelled my contract account at the end of it’s term instead of converting me to a PAYG account as I had requested. They now claim the mobile number has been lost and cannot be recovered after sending out a letter stating the ‘payg conversion’ is in progress. It’s now 3 days since the contract was disconnected and I’ve had numerous calls to them with an unlimited number of pass the buck to a different team (cancellations, payg, contract, porting team, etc) with differing answers stating from ‘conversion in progress’ to ‘number lost and cannot be recovered’ with every other answer you can think of in between. The number is valuable to me as I had used it for more than 10 years now (on different networks) and the loss of this number is going to hurt me quite a bit (I for sure haven’t measured the magnitude of this for now). Haven’t managed to speak to anyone from Vodafone who’d take complete responsibility of this issue and I’ve been promised a call back from the supervisor of the last cust service rep that I spoke to this morning. What do you think my options are now and is there anything I should be doing to help recover my number?

    Thanks.
    Dan.

    1. Ken Lo
      Ken replied:

      Hi Dan,
      Thanks for your comment. Sorry to hear about the Vodafone screw-up which has caused you to lose your phone number of 10 years. It is a surprise that after sending you written confirmation of the transfer of your phone number to PAYG, they would cancel your contract and the phone number with it.
      In this case, I’d recommend making a formal complaint via Vodafone’s website – this should hopefully escalate the issue and increase the chances of it finally being resolved. If the number was originally issued by Vodafone, there’s still a possibility they could get your number back (i.e. it should still be floating around somewhere in the Vodafone system). If the number was issued by another provider and was previously ported over to Vodafone, it could be more difficult to get your number back. If you aren’t sure which one applies to you, refer to the spreadsheet here. The S/ABC and D/DE are the first 5 digits of number following the leading zero. For instance, if your phone number is 07123 456 789 then the S/ABC is 7123 and the D/DE is 4.
      Ken

      1. Dan replied:

        Thanks Ken! That made a lot of sense. Luckily I did start on Vodafone when I got this number for the first time. Vodafone have now managed to get this number activated this morning (found out after visiting one of their stores), though they are unable to tell me whether I’ve been issued a new contract or if this number is active on PAYG. Am obviously less worried now as the number is back online and not lost forever as feared. Obviously a lesson learnt here for warming up to Vodafone and once things settle down, the top priority would be to switch away from them.

        Read somewhere Vodafone came last in customer satisfaction survey and they seemed to prove that to me in the hardest possible way. Their CS was definitely clueless on what was going on and the number of transfers brought tears to my eyes after trying to explain the situation to every CS Rep that I had to speak.

        Cheers!

        1. Ken Lo
          Ken replied:

          Hi Dan,
          Really glad the problem got solved in the end. I do feel your pain about Customer Services: the problem seems to be there’s just too many people & departments – no single person to take responsibility or ownership of the issue. Thanks for updating us and hope everything with Vodafone will go more smoothly in the future!
          Ken

  121. Geoff said:

    I am confused about how to end my contract with Orange (ee) and move my number to another provider.

    My contract ends on 26-09-14.

    I have got a PAC today (01-09-14) valid for 30 days.

    According to my T&Cs I have to give notice to terminate my Orange contract of “one month”. Does this means 30 days rather than a calendar month?

    Does the fact that I have asked for a PAC mean that Orange have accepted that I have given notice to cancel?

    How does this reconcile with the fact that I was told that if I don’t use the PAC then the contract will simply continue? Either I have given notice and it will end or I haven’t and it won’t. How can it be both at the same time?

    Presumably I have only one date (30-09-14) on which I can give the PAC to my new provider? Because if I give it a day early on 29-09-14 then I have not given 30 days notice and will be stung for another month’s rental. And if I give it in a day late then the PAC will have expired.

    Can I be sure that if I use the PAC with the new provider on 30-09-14 then it will definitely go through and not get delayed or something and expire?

    1. Ken Lo
      Ken replied:

      Hi Geoff,
      Thanks for your comment. You officially gave notice to Orange when you requested the PAC Code over the phone. Because of the 1 month notice when from you requested the PAC, you now need to continue paying your contract all the way up until the 1st October. This is regardless of when you actually leave the network. The one-month notice period doesn’t actually preclude you from moving to another network: it only means your final bill is charged up to this date.
      Hope this helps,
      Ken

  122. lun said:

    Hi there, I am in contract with 3, however i am going to leave UK soon.
    So I am hoping to end my contract with 3 (12 months contract, until 4 oct 2014). Anyway as I read through the website, it’s said that I would need to give them a 30 days notice in order to end my contract.

    I would like to know if I end my contract, what will happen to my number? Will they transfer my number to 3 PAYG ? or they will provide me a PAC codes for me to transfer my number to new telco ?

    The thing is I want to end the contract and continue to use my old number as PAYG (as I might be back to UK for a short business trip few weeks later)

    Please advise. Thanks

    1. Ken Lo
      Ken replied:

      Hi lun,
      Thanks for your comment. When calling Three and letting them know you want to end your contract, you can also provide instructions on what to do with your number. My recommendation is to give them a call on 333 and to ask them to switch your number over to Pay As You Go.
      Hope this helps,
      Ken

  123. Renuka said:

    Hi ken,
    I live in india, had been visiting sfo and New York the past month …..on
    My visit I picked up a lyca sim for international calling which I paid a figure
    Of 39 dollars for a month……now I am back in india, but since I travel a lot to New York was wondering how I could retain my phone number…….please advise,
    Thanking you
    Renuka

    1. Ken Lo
      Ken replied:

      Hi Renuka,
      Thanks for your comment. The only way to keep your phone number from Lycamobile USA is to use the SIM card at least once every 90 days (see section 3.4 of the Lycamobile USA terms & conditions). If you don’t use the SIM card for more than 90 days, the phone number is automatically reassigned to another customer.
      Ken

  124. Chrissy said:

    Hi Ken,

    I came across your very useful website and wonder if you could help me with the following.

    I pay for two phones for my daughters. Daughter One is with Three on a contract and Daughter Two is with EE on PAYG.

    Both daughters wish to keep their own numbers but Daughter One with Three (contract phone) is emigrating to the UAE and will purchase a sim card once there. Therefore Daughter Two wishes to take over her Three contract and cancel her (30 days notice with EE) PAYG

    Are they able to keep their own number but swap Sims ?

    Many thanks for any advice. I have spoken to Three and said that only Daughter Two can keep her number and needs to request a PAC from EE.

    I look froward to your reply, and thank you in advance for your time.

    1. Ken Lo
      Ken replied:

      Hi Chrissy,
      Thanks for your comment. Unfortunately, it isn’t possible to swap the phone numbers across two SIM cards – using a PAC Code will automatically close the account on your old network.
      In your situation, it’ll only be possible to keep one phone number – that of Daughter Two. Daughter Two will need to request a PAC Code from EE and then must provide that PAC to Three to keep her phone number (see this guide for step-by-step instructions). Unfortunately, Daughter One’s number will be lost automatically and the account on EE will also be closed. There wouldn’t be a way of stopping this from happening.
      Ken

  125. Sam said:

    Hi Ken,

    We have a small business account with Orange. One of our employees is leaving the company and would like to retain her phone number as she bought this with her when she joined. The contract was only recently renewed so there is quite a large termination fee that we’d like to avoid. We would be happy to keep the contract with a new number provided by Orange but i’ve been told requesting the PAC code essentially terminates the contract. After a few bad experiences recently, i have little faith in their customer services! Can you confirm that this is correct?

    Many thanks in advance
    Sam

    1. Ken Lo
      Ken replied:

      Hi Sam,
      Thanks for your comment. Under normal circumstances, using the PAC Code will unfortunately terminate the contract with Orange. On consumer plans, this will certainly cause you to have to pay the Early Termination Fee. For small business plans, I’m not totally sure how things will work though I would have thought there’d be a better way. Have you discussed with Orange customer services the possibility of the employee taking over her own contract? Alternatively, I believe most businesses are charged based on the number of active lines. Would it be possible to transfer the subscription to a new line, hence avoiding the early termination charge?
      Ken

  126. Matt said:

    Hi Ken,
    I’d just like to say thanks a lot for writing this up on your website; it’s very useful and helped me out a lot!

  127. Beth said:

    Hi Ken,
    I’d just like to ask a quick question – I recently called up Three for a PAC code, I then used it to transfer me to Tesco Mobile but I then called up to cancel the use of it as I had made a mistake (regarding the timing of it all). The Tesco caller told me that I would need a new PAC code for when I want to transfer again, but when I called up Three they said that I didn’t need a new one.
    Could you please let me know, from your experience, which one is right?
    Thank you!
    Beth

    1. Ken Lo
      Ken replied:

      Hi Beth,
      Thanks for your comment. I don’t believe you’ll need a new PAC Code as the PAC Code from Three is valid for 30 days. As long as you provide the PAC to your new network within the 30 days, there shouldn’t be any need to get a new code. If the 30 days elapses, it will then be necessary to obtain a new PAC Code.
      Hope this helps!
      Ken

      1. Beth replied:

        Hi Ken,
        Thank you, that is very helpful.
        All the best,
        Beth

  128. Joe said:

    Hi Ken,
    I’m currently on Pay Monthly contract with Vodafone (via Phones4u). My contract ends in January but I would like to cancel it early and move to Three. I understand that there will be a Cancellation Fee and I am fine with that, one problem is however that I also have Phones4u Care with my Contract. So my questions are, could I just cancel my Phones4u Contract and move over to Three? Would I have to pay for the Phones4u Care also? What do I have to do and who do I have to call?
    Thanks in advance for any help
    Joe

    1. Ken Lo
      Ken replied:

      Hi Joe,
      Thanks for your comment. According to the Phones4u website, you can cancel the Care package at any time without any penalty: “You’re not tied in for any minimum period so you can have the policy for as little or as long as you like. You can cancel this at any time by popping into a store, or by calling us on 0844 871 0535, or by emailing relations@policyadmin.co.uk.”
      Hope this helps!
      Ken

      1. Joe replied:

        Hi Ken,
        Thanks for the help! I have one more question, sorry. I’ve been doing some reading on the Vodafone website about cancelling my contract early and it says that I will need to give them 30 days notice, would I still need to give them notice if I used PAC to move network? And is it different if I am using Phones4u?
        Thanks again, Joe

        1. Ken Lo
          Ken replied:

          Hi Joe,
          I believe the PAC Code counts as giving notice of you wanting to leave Vodafone. Their airtime conditions regarding the 30 days notice means they can charge you up to the end of the 30 day period (e.g. if you get the PAC code on August 10th, they’ll charge you until September 9th regardless of when you actually end the contract). In your situation, you’re still within the minimum contract period so it shouldn’t make any difference to the amount you’ll need to pay (i.e. you still need to pay your contract until January 2015).
          Ken

  129. shane said:

    i have 3 contracts out with vodafone all on the same account. i have to upgrade one but i can get a better deal on a new contract still with vodafone on the same account. i asked vodafone if i canceled the one thats due an update and take another new contract out would i be able to keep my exsiting number and use it for the new one but thay said this was not possible. how can i get to keep my number but still get the best deal (wich would be the new contract).

    1. Ken Lo
      Ken replied:

      Hi Shane,
      Thanks for your comment. In the first instance, I’d recommend calling Vodafone and asking them to match the deal offered to new customers on their network (they should do this rather than punishing loyal customers on their network). If it’s not possible, you should be able to sign up as a new customer and then ask Customer Services to move your number over (they’ll often require a bit of prodding but there’s no reason why they can’t do this). Finally, as a last resort, you can always port your number to another network and then back to Vodafone via another PAC Code (due to the extra hassle, I wouldn’t recommend doing this unless it was necessary). You can order a free SIM card here if you need another network in which to port your number to.
      Hope this helps,
      Ken

  130. George Lovell said:

    Hi Ken,

    Has a value ever been placed on a mobile phone number that an individual has had for 10+ years which has then been lost by a mobile phone network. ASDA failed to provide me with my PAC when they switched from Vodafone to EE and say that my number has now been lost for ever. Would like to talk compensation for the fact they have lost my number through no fault of mine. The number was priceless to me, but have any values ever been placed on a mobile number in terms of compensation?

    Thanks

    George

    1. Ken Lo
      Ken replied:

      Hi George,
      Thank you for your comment. I’m very sorry to hear that you lost your phone number and that ASDA Mobile have failed to give you a PAC Code when requested. I’m not aware of any precedent regarding the value of a phone number or how much compensation should be due in this case. My recommendation would be to in the first instance, formally complain to ASDA Mobile. Should they fail to resolve the case satisfactorily, you can then complain to the Ombudsman Service and the telecoms regulator, Ofcom.
      Sorry I can’t be of any more help – though I wish you all the best of luck during this process. Do let me know if you hear anything regarding the value of a phone number – I’m sure lots of other readers will also find this info useful.
      Many thanks,
      Ken

  131. Arlette said:

    Tried to request PAC code but the automated system just keeps repeating itself so unable to carry out task can you help please

    1. Ken Lo
      Ken replied:

      Hi Arlette,
      Thanks for your comment. Could you kindly clarify which mobile networks you’re trying to transfer your number between?
      Many thanks,
      Ken

  132. Dan said:

    Hi ken i was wondering if you could help me out. I obtained a number 7 years ago from the mobile network virgin. I then gained the pac code and moved to o2 pay as you for a number of years. I then decided to move to three network with this same number but onto a sim contract only deal. i was receiving odd phone calls therefore when my 12 month sim only contract ran out i decided to ring them and change number they terminated the number and i really want that number back. is there anything i can do in order to get that number back?

    1. Ken Lo
      Ken replied:

      Hi Dan,
      Under normal circumstances, it’s only possible to transfer your number if it’s still active and being used on your network. If O2 has terminated your number and replaced it with a number issued by themselves, the chances are the phone number has been returned to Virgin. In this case, it unfortunately won’t be possible to get your number back. To double check, one thing that might be worth doing is calling O2 and checking if they still have your number.
      Ken

  133. Ken Lo
    Ken said:

    Hi all,

    As of last month, most UK mobile operators have switched to using 03 numbers for their customer support (this is in response to recent European legislation). I’ve updated the table above with the new contact numbers. Still waiting on Lebara Mobile to provide a 03 number.

    Ken

  134. charlotte said:

    Hi Ken

    I am returning a mobile with contract as I am unhappy with the network service. Sadly I had already ported my number in before I decided to cancel. The company I bought the phone from say that when I return my phone they will cancel my contract and T Mobile will issue them a pac code that they will then pass on to me. My concern though is that surely the use of the PAC code is what ultimately closes the account. I dont see the company receiving my returned mobile and then leaving the acount open for me to have time to use the Pac code, and I can see them getting the phone and cancelling it right away, and if so, surely the number is lost instantly? My question is, is it worth me ringing t mobile myself to get a pac code in advance just in case, and if the company then lose my account right away, is this pac code still valid? or is it over ruled by the closer of the account? Hope this make sense to you!

    1. Ken Lo
      Ken replied:

      Hi Charlotte,
      Thanks for your comment. I’m sorry to hear about the problems on your new mobile network and also the problems this has caused regarding your phone number. Normally, to avoid these types of problems, we recommend people check their new network/handset and make sure everything’s OK before using the PAC Code.
      Regarding how to obtain the PAC Code, unfortunately I’m not sure what will happen in this case! You’ll have to liaise with both T-Mobile and the retailer you bought the handset from. It may be possible to call T-Mobile and to obtain the PAC code yourself. However, this will stop the other company from obtaining your PAC Code (a PAC Code is valid for 30 days and a new PAC Code can’t be issued if another is still active) – it could also mess up how they process their returns.
      Good luck and do keep us updated about how you solve the problem!
      Many thanks,
      Ken

  135. roy said:

    I was with O2 on a 2 year contract and recently finished the contract and cancelled my direct debit and switched onto PAYG to keep my number and they sent me a new simcard. When I called them to ask for the pac code ,they want me to top up 10 pounds to release a code. Is it right.

    1. Ken Lo
      Ken replied:

      Hi Roy,
      You should never be charged for obtaining a PAC Code – it’s your legal entitlement and O2 isn’t allowed to charge for issuing a code. Are you instead being charged for calling O2 Customer Services? It’s worth noting that unlike Pay Monthly, there’s a 25p charge for calling customer services from a Pay & Go mobile. Couple this with the £10 minimum top-up (this may explain why they’re asking you to top up). To get around this, use a landline or another mobile phone to call customer services on 0344 8090222. This is charged at standard UK landline rates.
      Hope this helps,
      Ken

  136. RB said:

    Just wanted to thank you for setting out so clearly how to make the transfer, as I was pretty clueless!

  137. Shaun said:

    Hi Ken,

    I have asked my provider this but they do not seem to understand my request.
    i am currently with orange and use the pocket landline service with gives you a second number which is a landline number which i use for business. i want to port both my numbers from orange and can see no problem porting the mobile number to three network but i also want to port my landline number to any company that provides a divert service similar to pocket landline. i am concerned Orange haven’t got a clue how to do this and will lose my valuable business landline number.
    Can you investigate this for me and see what you can find out.

    thanks Shaun

    1. Ken Lo
      Ken replied:

      Hi Shaun,
      Thanks for your comment. Unfortunately, I’m not aware of the processes required to transfer an Orange Pocket Landline number to another provider. Ofcom’s website provides little information: only that companies need to provide the service if you’re staying at the same address (this doesn’t really apply in your current situation). Unfortunately, the PAC Code system only works for mobile numbers – there’s fewer legal protections around a landline number (e.g. it’s impossible to keep your current number if moving telephone exchange). My gut feeling is it might not be possible to transfer your landline number elsewhere (though do let me know if you find out otherwise).
      Sorry I couldn’t be more helpful!
      Ken

  138. dipak chauhan said:

    Hi Ken

    I took out a contract on o2 via CWH and ported a number from o2 only to be offered a better deal by O2 the following day.

    i then cancelled by CWH contract the port of my number took place to o2.

    My order was on Monday, cancelled on Wednesday with the item not being delivered as I asked CWH rep to ask DPD driver to not deliver. The item was at CWH warehouse on Thursday 8.40 and now I am being sent from pillar to post in getting a PAC code from CWH/O2 to port number back to my new contract with Vod.

    What are my options? I am really frustrated. By the way this has happened in the last seven day (from Monday 17th June owards).

    Regards

    1. Ken Lo
      Ken replied:

      Hi Dipak,
      Thanks for your comment. Sorry, I was a little unclear about your situation: were you simply moving from one O2 account to another O2 account (only purchased via the Carphone Warehouse)? Or were you moving from Vodafone to O2 and you now wish to reverse the number transfer after providing the PAC Code to O2?
      Ken

      1. dipak replied:

        Ken
        i was a Vod customer and obtained PAC which i used for new CWH (O2) contract but cancelled the CWH contract the following day but the phone got ported to o2 as i had given the code to CWH.

        The CWH (o2) phone was return to sender when i cancelled and received by CWH last Thrusday. But CWH are now dragging their feet porting the number back to me as i have chosen to stay with Vod!!

        I would not recommend CWH to any one particularly as this situation has occured at a difficult time when my elderly parents have been ill.

        I notice ofcom suggest port should not take more then 2 days. CWH have had their O2 phone back in their warehouse since last Thursday (19th June).

        Regards

        1. Ken Lo
          Ken replied:

          Hi Dipak,
          Thanks for the update. Your example is a good situation of why I normally recommend people wait for their new handset/SIM card and test it before using their PAC Code. It saves a lot of hassle in case you need to return or refund your phone (in your situation, you’ve been left in a state of limbo as a non-O2 customer with your phone number already transferred over to O2). I guess this is something you’ll need to chase up with O2 (e.g. find out which account your number is assigned to) and I do wish you the best of luck. Please do keep me updated on any developments in getting your number back.
          Ken

          1. dipak chauhan replied:

            Good advice Ken. Sadly o2 have disconnected my phone and are asking 30gbp to give me my number. CWH have taken the max time to obtain my PAC code and have today “reassured” me that i should not worry and that they will have my pac code by tomorrow (Friday a full week and a bit later) and that even though my number has been disconnected i will be given it back.

            The moral of the story then is never port until you have tried the contract out. Or put another way dont be nice and honest but use the product try it and then return keeping your number and not having any heartache. Not very happy with either CWH or O2.

            Dipak

  139. David Hancock said:

    I need to convert my mobile number 07********* from Utility Warehouse to Vodaphone but the online form does not list Utility Warehouse as an option.
    I have the PAC code for this mobile number.

    What should I do?

    1. Ken Lo
      Ken replied:

      Hi David,

      Thanks for your comment. Apologies, as our PAC Code Finder doesn’t support Utility Warehouse at the moment. As you’ve already gotten the PAC Code from Utility Warehouse, the only step remaining is to use it with Vodafone. For instructions on providing a PAC to Vodafone, please see the ‘Using your PAC Code’ section of this article.

      Hope this helps!

      Ken

  140. Theo said:

    Hi Ken

    I’ve had the same problem as Ken and its been a week now and still no number transfer to my new phone.

    I’m having to use the old phone on 3G.

    I’ve made many calls to EE but still no joy.

    Any suggestions?

    Theo

  141. Georgia said:

    I transferred over from vodaphone last thurs it’s now Tuesday and still my old number hasn’t transferred over I rang Saturday and min and both times was assured it should of happend Saturday but defiantly will happen Monday , still nothing , I’m really annoyed , if I new it would take 5 days or more I wouldn’t of done it not impressed

    1. Ken Lo
      Ken replied:

      Hi Georgia,
      Thanks for your comment. As you mentioned, you provided the PAC Code to your new network on Thursday last week. Depending on the time you provided the PAC code, the number should have transferred over either on Friday or on Monday this week (it’s all to do with your new network’s daily cut-off time for providing a PAC). Contrary to what you were told, number transfers will never take place on a Saturday (see section: Expected Timeframe for Number Transfer).
      As it’s now Tuesday, the transfer of your number is now overdue. I’d recommend getting in touch with your new network and trying to find out where the hold-up has been. You can also remind them of their legal obligations: there’s a maximum amount of time they’re able to take in processing the request.
      Ken

  142. roro said:

    I am a giffgaff member and have been for a few years however my sim card suddenly stopped working and i had to order a new sim card from giffgaff, im worried about how to transfer my number to my new sim as i have never done it before and i don’t want to change my number. Please may you give me any information and phone numbers i need as i find it difficult to contact giffgaff too. Please help.

    1. Ken Lo
      Ken replied:

      Hi Roro,

      Thanks for your comment. As a giffgaff member changing your SIM card, you’ll need to use their SIM Swap tool. Your phone number will be transferred to the new SIM card and the old SIM card will be deactivated after. It’s a straightforward process: many people use the tool to change their size of SIM card or to upgrade to a 4G-enabled SIM.

      Hope this helps!

      Ken

  143. mika said:

    Hi I have a question. I want to change my operator, however I wanted to buy a mobile through one of the website which compares the deals, as they seem to have the best deals and I am not really sure if I still will be able to transfer my number. Have they got that option to choose at the end of the buying process?

    1. Ken Lo
      Ken replied:

      Hi Mika,

      Thanks for your comment. The number transfer process doesn’t take place when ordering your new handset: it only takes place after you’ve received the new phone. Hence, it doesn’t matter if you buy your phone from a third-party website. You only provide the PAC Code after receiving your new handset & SIM card (either through an online form or by calling customer services). You can use my PAC Code Finder for step-by-step instructions.

      Hope this helps!

      Ken

  144. Anthonia said:

    I have been through the whole pac code thing. I am not receiving any phone calls at all however i can make them.

    1. Ken Lo
      Ken replied:

      Hi Anthonia,

      Sorry to hear about the problems transferring your phone number. You’ll need to contact your new mobile network – they can check up on the status of the number port and should be able to resolve the problem.

      Hope this helps!

      Ken

  145. JOANN KUSSELUK said:

    Can i change networka and keep my telephone #that i have had for 8+ years its a out of state area code it is a California State # Virgin Mobileand i want to go with Cricket in Nevada but keep the California #…Please Reply back to me ASAP….Thank You For Your Time,JoAnn Kusseluk

    1. Ken Lo
      Ken replied:

      Hi JoAnn,

      Thanks for your comment! Unfortunately, the details on this page are only relevant to the UK: the US has an entirely different system for transferring your cellphone number between carriers. Please accept my apologies as I’m really not sure how the US system works!

      Ken

  146. stewart said:

    I gave vodaphone my Ovivo pac code 7 days ago and was told it would be transfered 5 days ago, and I am still waiting for them to update my vodaphone sim to my old. they say there is a network problem…

  147. Emma said:

    I work through an agent who has kindly provided my iPhone for 8 months through his shared minutes O2 contract.

    I asked him for my PAC code and his business telecoms provider gave him/me three options:

    1. Your new company or you take on a new Contract with O2 to put the number on and then I continue your existing Contract through my company account with a new number and take back your phone. Clearly this is fairly restrictive but costs you nothing other than ongoing contract charges;

    2. We terminate the contract and send you the PAC code (a cost of £263.16 + VAT). You give me the phone back

    3. You send the phone back to us and lose your number.

    My new company are on BT so surely if my agent is continuing the contract I should just be able to port my existing number? Alternatively I have an O2 SIM on PAYG which I could use to bridge the port for a couple of weeks until I start my new job on 17th Feb.

    Any advice for me please?

    Thanks

    Emma

    1. Ken Lo
      Ken replied:

      Hi Emma,
      A quirk of the PAC Code system is that the old contract will be cancelled when the number transfer takes place. For most people, this is the intended behaviour (you don’t want to continue paying for an old contract when you’ve switched to a new one). In your case, however, it can cause a bit of a dilemma. Doing a number transfer within O2 would avoid the PAC Code system and hence, this behaviour.
      I’m afraid I can’t advise on the best solution for the problem: it’ll depend on the relative costs and what your new company is able to accommodate.
      Ken

  148. Bob Randall said:

    Hi,

    my contract will soon be coming to an end and rather than upgrade I was considering just keeping my existing Blackberry for a while and switching to a sim only contract with either the the existing supplier or a new supplier. My question is will I be able to keep my existing number and, when I do eventually get a new ‘phone, how do I switch the number to the new ‘phone given that I may chose a different supplier again?

    1. Ken Lo
      Ken replied:

      Hi Bob,

      Thanks for getting in touch! There’s no problem keeping your existing phone number: simply use a PAC Code as normal following the instructions listed on this page. One thing to be aware of is you’ll need a special BlackBerry SIM Only tariff. You’ll need a BlackBerry tariff to browse the internet, to use push e-mail and to instant message via BBM. I’m assuming you have a BlackBerry 7 device rather than a BlackBerry 10 device (the Q5, Q10, Z10 & Z30 can be used with any SIM only deal).

      When you eventually buy a new handset, you can use the same SIM Only deal if you’re staying on the network (if required, ask to change the size of your SIM card. Alternatively, if you’re moving network, ask for a PAC Code and follow the normal process.

      Hope this helps!

      Ken

      1. Bob Randall replied:

        Many, many thanks Ken, that was enormously helpful!

  149. Alex said:

    Hi Ken!

    My number has just got transferred from one operator to another (it happened today) and I can now receive calls and texts onto my old number using the new SIM. But the phone still reports the new SIM’s original number and it is the number that iPhone is now using for the iMessage service.

    Could you explain why is this happening? I had my other number transferred between operators in the past and I did not have this issue then. What could have gone wrong?

    Thank you.

    1. Ken Lo
      Ken replied:

      Hi Alex,

      Thanks for getting in touch! This problem occurs when you register iMessage on your new SIM card before the number transfer has taken place. When the number transfer finally happens, iMessage doesn’t realise this as you’re still using the same SIM card as before. To resolve the problem, disable and then re-enable the iMessage service. You can do this via Settings > Messages. Upon re-enabling iMessage, your phone should detect that the number has changed.

      Hope this helps!

      Ken

      1. Alex replied:

        Thanks a lot Ken! You were right 🙂

  150. Miss said:

    Thank you for this article. I’ve already ported my number once before last year and have done so again today but I wasn’t sure whether I was supposed to keep using the old sim card. But reading the post has made it clear that I should continue using the old sim card until I lose the signal. Thanks! 😀

  151. Mike said:

    What you don,t say is that you must call during business hours. I have just wasted 15 minutes waiting to be put through, only to find this out at 21:00.

    1. Ken Lo
      Ken replied:

      Hi Mike,

      Thanks a lot – you make a really good point about calling during business hours. I’ll make sure this is mentioned the next time the article is updated.

      Ken

  152. Alex said:

    Hi Ken, thanks for the comprehensive guide. But I still have one little question. Why is that I have to call my network operator to obtain this PAC number? Why isn’t it an automatic process where I come to a different operator’s branch, get a new SIM, and they transfer my number from my previous network. Are there operators in the UK who would provide such customer experience? I know there are in Europe. Thank you.

    1. Ken Lo
      Ken replied:

      Hi Alex,

      Thanks a lot for your comment. The UK is fairly unique in having a donor-led PAC Code system (you need to call your existing network before you can switch). As you said, most other countries have a recipient-led system where your new operator can arrange everything for you. Whilst OFCOM (the UK’s telecoms regulator) has considered moving to the recipient-led system, I think the current system has been kept for several reasons (e.g. unscrupulous companies/operators can’t transfer customers over without their permission). I’m not really sure which system is “best” but I feel the “PAC Code” system works fairly well. Perhaps someone with experience of the system in Europe would have a different opinion?

      There’s more info on the donor-led vs recipient-led systems on the OFCOM website.

      Cheers,

      Ken

      1. Alex replied:

        Thanks Ken, it makes a bit more sense now.

  153. Steve said:

    There is nothing on this site that tells me how I can easily get a PAC and transfer my mobile number from my British Telecommunications (BT) mobile phone contract. This is a very large company. Why is it not covered on this site?

  154. krt said:

    Thanks for the information. The Orange/EE website gave the wrong phone number for for pay-as-you-go PAC codes. The number you have listed is the correct one. How's that for having better customer Service than Orange.

  155. phil james said:

    my contract with orange ends in 5 days, i have asked for my pac code but have been told they need 30 days notice so i will have to stay for another month is this right

    1. Ken Lo
      Ken replied:

      Hi Phil,

      You shouldn't need to give them notice of 30 days – Ofcom's most recent legislation means that PAC Codes must be issued immediately on the phone, or within 2 hours via SMS.

      Ken

  156. tbug said:

    hello, I have just switched network, to 3, I have successfully used my pac code, but have since found the signal for 3 in my area is very bad. I am withing my 7 day cooling off period, and have arranged with the broker I used to return the phone, with no problem. does the fact I have moved my number to 3 already,change my cancellation rights in any way, on the 3 network??

  157. Pierina said:

    Hi I have a dilemma

    I have cancelled my 02 contract and have my PAC code. However I don't want to use it yet and want to wait another couple of months for a newer phone.

    I know my PAC only lasts for 30 days but can I still request another one in a 3-4 months time for the same number?

    1. Ken Lo
      Ken replied:

      Hi Pierina,

      You can request a PAC code but your contract will need to be still active to do so. If you've switched to Pay As You Go, this would also be fine. If you've lost your line completely, the phone number may have been returned to the phone network. In this case, you won't be able to get a PAC Code.

      Ken

  158. Alex said:

    Very helpful article and tool. I greatly appreciate you writing and making it 🙂

  159. Sean Neylon said:

    I've had tons of trouble with Orange so have gone for an Orange contract through Phones4u instead of direct – but now orange are not allowing me to keep my number when my contract ends. Is there anything I can do?

  160. Web site said:

    When I originally commented I clicked the “Notify me when new comments are added”

    checkbox and now each time a comment is added I get several e-mails with the same

    comment. Is there any way you can remove me from that service?

    Bless you!

    1. Ken Lo
      Ken replied:

      Hi Ian,

      Thank you for the e-mail – I hope you will accept my apologies for the unwanted e-mail notifications/spam – this is not my intention! All comment notifications are sent by our partner, IntenseDebate. The best way to remove yourself from the service is to click on the "Unsubscribe" link at the bottom of the notification e-mail (unfortunately, they won't let me do this for you!). Let me know if you have any problems with this.

      So that you don't receive too many e-mails in the future, my recommendation is only to subscribe to replies to your comment.

      Sorry again!

      Ken

  161. jearuiz01 said:

    Actually, this morning when I tried to request a pac code from orange after the number ported across yesterday they told me I would have to stay with them as a customer for at least 7 – 10 days.

  162. Kartik said:

    I have a sim-only contract with T-Mobile. When I called them to ask for the PAC number, they said I need to "send-in the sim card" before they will issue me with a PAC? I thought they were legally required to send me the PAC number if I asked for it? (I want to change to another carrier's sim-only contract). Thanks

    1. Ken Lo
      Ken replied:

      Hi Kartik,

      There should be no need to send back your SIM Card before receiving a PAC Code – simply give T-Mobile a call and you can dispose of the SIM yourself after your number has been transferred over.

      Ken

  163. Rich K said:

    Can I port my number to another network without ending my contract? Is it possile to be issued a new number for m existing contract with Orange?

  164. BJP said:

    I'm a business owner and a new employee wants to keep his number so we want to transfer his number to an O2 business contract sim. He wants to put his existing sim in his wife's phone as her contract is ending and then we'll put a business sim in his phone, but obviously they both want to keep their numbers. O2 are telling me that's not possible as when they issue the business sim it will have a permanent number, so by definition we won't be able to port his number to the new sim. This doesn't make business sense at all as this employee has been using his own phone in the meantime so customers already know his number.

  165. Nathan said:

    What if you don't order your phone direct from three, for example, using buymobilephones.net?
    Will Three still assign me with a temporary phone number?

    1. Ken Lo
      Ken replied:

      Hi Nathan,

      Yep – it'll be exactly the same if you purchase a Three handset through another retailer such as the Carphone Warehouse, Phones4u, etc.

      Hope this helps,

      Ken

  166. Miranda said:

    Thanks to this website i was able to persevere and will hopefully get my PAC code in 2 hours time…so here’s hoping! Didn’t know it was illegal for companies to withhold a PAC, 1st time I called 3 I was told I can’t have it until I bought a new contract with whatever company!!!

  167. Mark Allinson said:

    Fantastic! Thank you very much x

  168. kev said:

    I have an orange contract which expires at the end of august. Work will buy me a new phone with a new contract and possibly a new provider in september but there will be a short period between ending one contract and starting another. I want to keep my number, what is the best way to do this?

  169. Frances said:

    Hi
    Can i use my new mobile and number then change over to my old number using my PAK code week or so later so I can use my credit i still have on my phone or do I need to phone them up now to sort out before new phone gets used

    thanks

    1. Ken Lo
      Ken replied:

      Hi Frances,

      You should be able to use up the credit first before using the PAC Code if you like – there is no need to do it straight away!

      Hope this helps,

      Ken

  170. Eniko said:

    Hello there this was really helpful. Thank You. If im switching from pay as you go to pay monthly how long does it take? And shall i use my old or new number during the process?

    1. Ken Lo
      Ken replied:

      Hi Eniko,

      The process of moving numbers between mobile networks takes 24 hours, regardless of whether it's between two Pay Monthly accounts of if you're going from PAYG to Pay Monthly. During those 24 hours, you can continue to use your old number on your current PAYG network or alternatively you could use the temporarily assigned number on the Pay Monthly network.

      Hope this helps!

      Ken

  171. James levitt said:

    y have orange took 3 months to send a PAC code and r charging £20.42 for it. And wen requested again from a phone call from a orange store they r taking 24 hours to send it and in the mean time the £20.50 I put on the phone to cover the cost of the PAC coda £2 of it has gon for no apparent reason

  172. Ken Lo
    Ken said:

    Hi there,

    My recommendation would be to speak to your network and ask them if they can instigate a number swap on the account. I think this would be your best bet!

    Ken

  173. JohnnyT said:

    I have a new unused unlocked phone and a PAYG phone with Vodaphone which I will cease to use when my unlocked phone is up and running. What do I need to do to transfer my number from Vodaphone to my new unlocked phone and then use a variety of SIMs on my new unlocked phone. Do I have to tell the SIM "owner" that I use on the unlocked phone the PAC number that I request from Vodaphone. Is this a "sensible" use of an unlocked phone in order to take advantage of differing tarriffs?

    1. Ken Lo
      Ken replied:

      Hi Johnny,

      There is no need to tell them which phone you plan to use – you just need to request the PAC Code from Vodafone and ensure you provide it to the network that provides your new service. You can then use their SIM card within any phone 🙂

      Hope this helps,

      Ken

  174. tombren said:

    Hi ken,

    I don't know if you can help,but I want to stop my daughter having a contract phone that still has 15 months to run.What I am trying to do is Port my payg number to her contract,which three will allow.Then I want to port her number to a payg sim which they say cant be done.She wants to keep her number at all costs,but I don't want her to stay on contract.Any advice would be welcome.

  175. Gags said:

    I have already obtained my PAC number from Orange and my contract ends on 1st of May, can I switch into different network now or I have to wait until my contract end date?

    Thanks

    1. Ken Lo
      Ken replied:

      Hi Gags,

      You can use your PAC Code straight away – though be warned you'll still have to continue paying your current Orange contract until the 1st of May.

      Hope this helps,

      Ken

  176. @adymock07 said:

    I have three phones:
    out of contract iphone 3g with O2
    in contract iphone 4 with Orange
    business blackberry with Vodafone
    I want to cancel O2 and port number to Orange whilst porting Orange number to Vodafone and getting rid of vodafone number but keeping account. I also wish to switch actual phones across as well. Orange would like to charge me for cancelling the contract even though I do not want to cancel the contract with them. any ideas on how I can do this?

  177. jianhua li said:

    i want to move.because in my working area the lycamobile signal better

  178. toni said:

    If there multiple numbers eg 25 to one PAC code, is it possible to port the numbers on different days?

  179. tich said:

    i gave vodafone 30 days notice for my contract to be terminated on 31st of january,i also requested a pac which i did not use.Despite numerous emails vodafone keep ignoring that i gave written notice to terminate and just keep telling me that "as per telecom rules when pac code is issued we cannot schedule contract for cancellation".I thought that all i legally had to do was to give 30 days notice please help

  180. Ted said:

    Hi, if you change network providers and u keep your number do you use the same sim?

    1. Ken Lo
      Ken replied:

      Hi Ted,

      You will need a new SIM card. The phone number will be transferred from your old SIM card to the new SIM card.

      Hope this helps!

      Ken

  181. swyftie said:

    Hi,
    Sorry if this has already been asked/answered, I tried reading through all of the questions & answers but there are just so many!
    My Orange contract ends on the 16th March & Orange have told me I can get my PAC number now at a cost or wait until the 16th Feb to get it for free…so I am going to wait, however – when transferring this number to a new network – do I need to wait until my existing contract expires in March or can I use it as soon as my new handset arrives? And if so…what happens to my Orange account when the number transfers?

    Many thanks 😀

    1. Ken Lo
      Ken replied:

      Hi there,

      You can use this as soon as you get it! If you terminate early (i.e. before the 16th March), you'll still have to pay off the remainder of the contract with Orange which will terminate early. Seeing as you've already paid for your contract until the 16th, it might be worth waiting until then before requesting the code and using it!

      Hope this helps,

      Ken

  182. Linda said:

    Hi Ken, I have a new Nokia phone given to me cause my old one is old… if I put my sim card into the new phone it works but…(dumb question) How do I transfer everything to my new phone ie; contacts,inbox txts, memory do I have to plug the two phones into each other ???

    1. Ken Lo
      Ken replied:

      Hi Linda,

      A PAC Code won't transfer anything but your phone number. For texts, phone book and so on, have a look at this guide.

      Hope this helps,

      Ken

  183. helen payne said:

    can i keep my current number when change from PAYG to contract? and staying with same provider/network

    1. Ken Lo
      Ken replied:

      Hi Helen,

      Yep! Though when staying with the same network, a PAC code isn't needed – you just call up the network customer services directly.

      Hope this helps,

      Ken

  184. Chloe said:

    I asked Orange for my PAC code, but they said to get it they need to reactivate my account and this would cost me one months line rental to do so (£25 )
    I know they're not supposed to charge, but can they if they need to reactivate my account? My contract only got cancelled a few days ago.

    1. Ken Lo
      Ken replied:

      Hi Chloe,

      As an alternative to renewing your contract, you could ask them possibly to reactivate it as a Pay As You Go account and then to provide you with a PAC Code? But yes, I guess your phone number would need to be active in order for you to be able to transfer it…

      Ken

  185. MANDY said:

    can u help,i have a contract with orange 1 year left only ,i need a new phone and more allowance ,keep going over , not elligble till march 2013 for upgrade ,they will increase tarriff £20 Month,but still have to get new phone ,i could go out get contract new phone high allowance for £20 but the dilema is i need the number for my buisness what do i do ??????

  186. Ken Lo
    Ken said:

    Hi Tracy,

    Sounds difficult here as there are multiple networks involved – although as far as Vodafone are concerned it's a normal port out and as far as O2 are concerned, it's a normal port in. So the people to speak to are Three: maybe check with customer services to see whether they're able to do a simultaneous port in and port out.

    Hope this helps,

    Ken

  187. Ken Lo
    Ken said:

    Hi Tracy,

    Sounds difficult here as there are multiple networks involved – although as far as Vodafone are concerned it's a normal port out and as far as O2 are concerned, it's a normal port in. So the people to speak to are Three: maybe check with customer services to see whether they're able to do a simultaneous port in and port out.

    Ken

  188. kjc46 said:

    I am leaving Vodafone early (22months left on a contact) due to their disgraceful customer service. I asked them for aPAC code which they gave me but said i can't use it until my contract is closed – is that right? if i give it to my new provider, will they be able to transfer my number over? I use it for business so losing my number would be very costly to me!!!

    1. Ken Lo
      Ken replied:

      Hi there,

      Sorry to hear about your problems with Vodafone 🙁 Unfortunately, whilst you can terminate your contract early, typically you'll need to pay off the rest of your contract (i.e. the cost for the remaining 22 months). I think this is what they meant on the phone. I know this probably isn't the answer that you wanted.

      Ken

  189. Tom said:

    I have a new(ish) sim card and want to transfer my old number to it. it used to have a number on it, but it doesn't anymore. can I still transfer my number to it?

    1. Ken Lo
      Ken replied:

      Hi Tom,

      If your new SIM card is still active, I think it should be possible to transfer a phone number to it. What do you mean by the fact it no longer has a number on it?

      Ken

  190. Kelly said:

    I got an iphone4s for christmas and put credit on micro sim before swapping as I wanted to swap in a day or two!! I swapped today and now the credit I put on micro sim( £30) has disappeared!! Where's it gone I only have the credit I had on old phone number!!!

  191. eddie said:

    I transferred my sim card from my existing mobile into an iphone then realised i had not saved my contacts to my sim so removed it and put it back into my old phone to copy the contacts. when i tried to use my old phone to call out i had no credit left yet withall i had 10 pounds of credit before syncing the sim card to the iphone. If i put my simcard back in the iphone will i get the credit back(both phones are orange network)

    1. Ken Lo
      Ken replied:

      Hi Eddie,

      The credit is linked to the SIM card rather than the physical device/phone!

      Hope this helps,

      Ken

  192. Hugh said:

    Do you have to transfer your PAC on the same day or after the official termination date of your current contract? If you do it a week or so earlier does that make any difference?

    1. Ken Lo
      Ken replied:

      Hi Hugh,

      The number transfer doesn't have to happen on the exact date your contract terminates – in fact you can do it any time afterwards. You may also be able to transfer a bit earlier than the end of your contract (ask your network if this is possible).

      Ken

  193. Guest said:

    such a good and easy to understand guide!! THANKS KEN!

  194. Lyndon said:

    cheers ken!

  195. koo said:

    what about if the network is from the USA (at&t) ? can it be ?

    1. Ken Lo
      Ken replied:

      Hi Koo,

      Unfortunately the system for transferring your mobile phone number is different in different countries – this article refers only to the UK. I'm unable to advise on the US market. Sorry!

      Ken

  196. april said:

    how do i change my number but keep my sim card

    1. Ken Lo
      Ken replied:

      Hi April,

      If you'd like a totally new number for your current SIM, the best thing to do is to call your mobile phone network and to ask them to do this for you.

      Ken

  197. Aly said:

    Hi there,
    I had my phone stolen a couple of months ago so I cancelled my contract. I haven't bothered getting a new phone until now because I was abroad. Is it still possible to get the PAC code for the number of my old phone, or will it have been passed on to someone else now?

    1. Ken Lo
      Ken replied:

      Hi Aly,

      Sorry to hear about the loss of your phone. Best thing to do is to call up your mobile network and ask to see whether they left your account/phone number active… I'm not sure how quickly they reassign them.

      Ken

  198. Shug said:

    Hi
    I cancelled my Three contract in July 2011, and requested a PAC code for transferring to my new provider. I did not, in the end, use the PAC code, but now Three want to charge me for not using it quoting that, as it was not used after the 30 day period (of receiving it) the number was re-activated and I am liable for the charges (although phone was never used)! They state this was explained to me when I called for the PAC code, but I am 99.9999% sure they did not!! Any advice gratefully received! :O)

    1. Ken Lo
      Ken replied:

      Hi Shug,

      Unfortunately requesting a PAC Code does not automatically cancel your contract so they're right in this circumstance. If you request a PAC Code and then never use it, it would be as it was never requested (the contract would just continue as before). Things would be different if you had specifically asked them to terminate the contract there and then though.

      Apologies for not being able to give you the answer that you want!

      Ken

      1. abl replied:

        I had similar thing with Orange, and definitely told them that I wanted to cancel. The contract required thirty days notice, but when i didn't use the pac they wanted to ignore my cancellation request, quoting the expired pac as the reason.

  199. jack said:

    I have a GOLD number registered with Orange PAYG and they are refusing to issue PAC unless I have proof of purchase and identity.

    I can provide identity proof but not proof of purchase as it was acquired from someone I no longer have contact with.

    Can they do this? What can I do to obtain PAC?

  200. ruben said:

    hi ken lo , you are my help i have a problem

    i have a contract with three company in uk for 24 month with an iphone 4 and only i did 10 month and i have go for another country, what i could do for dont lose money and my iphone 4 , my iphone 4 is unlocked and i would to keep it for my next stage in another country.

    the company will block my iphone 4?

    if i stop paying my bill and contract

    thanks

    1. Ken Lo
      Ken replied:

      Hi Ruben,

      Thanks for getting in touch! Unfortunately you cannot simply stop paying your bill: you should treat a mobile phone contract like any other source of credit (like a credit card or bank loan) which must be paid off. Your best bet would be to call 3 Customer Services on 333: they may be able to put your contract on a holiday or something until you return to the UK. Otherwise it is possible to terminate your contract early but this usually means paying for the other 14 months.

      Ken

  201. metoo said:

    word of warning the transfer does not happen instantly. you need to except to have 24 hours down time where you have NO ACCESS to your number at all. that is no calls, texts etc and when people call you they just get a dead line. So if you are using your phone for business best to let all of you contact know in the week of potential porting that there will be significant downtime

    1. Ken Lo
      Ken replied:

      Hi metoo,

      The transfer will take up to 24 hours – you will have access to a phone and your phone number during this time but only on your *old* network/SIM card. For this reason, it is important not to dispose of your old phone/SIM straight away. When your old phone/SIM card stops working, your new one will start working. These two things should happen at the same time so there should be no time where you're without access to your number.

      Ken

  202. Carol Sissons said:

    I have just been charged £25 by Daisy for my PAC code and they wouldn't give it to me until I had paid them. They insisted it was in my contract but I don't have a signed contract with them. What can I do about it?

  203. Guest said:

    Can I switch my number to another network and still stay pay as you go?

    1. Ken Lo
      Ken replied:

      Hi 🙂

      Yep, you can! The process of switching from PAYG to PAYG is the same.

      Ken

  204. user said:

    I'm switching my network from Rogers to pay as u go and I have got an Iphone4 (micro sim) form apple store. Do I need to change my sim card if I keep my current number? what if I change it?

    1. Ken Lo
      Ken replied:

      Hi there,

      Unfortunately this article refers for the UK market! I can't comment on the process of switching in Canada as the system is entirely different.

      Sorry!

      Ken

  205. Ken Lo
    Ken said:

    Update 8/7/11 – I've updated the article with changes due to the recent change in PAC code legislation (porting now takes 1 working day instead of 2). Also some extra FAQs have been added & info for more mobile networks 🙂

    Ken

  206. carla said:

    I have a buisness mobile with orange and also a pay as you go iphone with o2, i am finally getting a new sim for my iphone to go on to the buisness contract with my exsisting orange contract number but i was wondering can i still change this number over too my o2 number as i remember that one even though i have had the orange number for nearly a year hope this makes sense thank you

  207. Luke said:

    I am very annoyed. I purchased a gold number, which has been registered to me. I now want to move it to another network and Orange are refusing to release the PAC code unless I prove my identity and proof of purchase!
    They have decided because my number is worth so much money that I must have bought it illegitimately and are trying to keep the number for themselves so they can sell it and make money.
    I have proof of purchase and identification, but why should I?? The number is registered in my name and has been for over 6 months. I top it up with my credit card and have an online account with Orange. Bad Orange, bad company.

    1. john replied:

      I bought 50 + numbers to sell in my business. It took months and hours to find each one. The network switched them all off, even though they didn't have any expiry dates. Now they give sims away.
      Felt like I'd been robbed.

      What I want to know is who legally owns the number ?
      Since porting the number to different networks is commonplace.

      I asked Ofcom but didn't even get a reply. And there lies the problem.
      No real regulation, it's you against a multi-million pound company

    2. jack replied:

      I am in same position, Orange refusing to issue PAC unless I provide identity and proof of purchase. Has anyone been in this position and what was outcome?

      1. Andy replied:

        Yes, I have had the same problem. I purchase a sim, it was classified as a gold number but only cost me £15 it had 2 doubles in it. orange refused to give me the pac even though i passed all security questions and gave them the 4 digit id code and the sim card number also.
        They asked me for ID and A proof of purchase of the number. I have forward my drivers licence and my ebay receipt. They are still refusuing so no i am considering taking it to offcom.

  208. Albert said:

    Hi Ken

    I need to transfer my number that is in my personal name to my company name whilst switching networks. I am using it as a company phone so want my company to be invoiced for that.
    Is it as just as simple as requesting a new PAC code or are there other requirements since the ownership name changes.

    Thank you for your assistance with this!

    1. Ken Lo
      Ken replied:

      Hi Albert,

      I believe there should be no problems doing this – simply provide the PAC code as normal. I don't believe there are any ownership name checks.

      Cheers

      Ken

  209. Andrew Bennett said:

    I currently have a Orange pay as you go mobile phone (unlocked) and will be moving to Germany soon but I'd like to keep my current mobile number. I've used the PAC Code Finder but it only appears applicable from one UK provider to another so do you know if it's possible to move my mobile number from a UK provider to a German Provider.

    1. Ken Lo
      Ken replied:

      Hi Andrew,

      Unfortunately you can't port a UK phone number to Germany. You could set up call forwarding if your network provider allows it (but there will be international call forwarding charges involved). The easiest thing to do would probably to leave a voicemail greeting on there informing people of your new phone number.

      Ken

  210. sheraz said:

    Vodafone are asking for a 12 digit pac number i dont know what to say to them iam stuck i need help

    1. Ken Lo
      Ken replied:

      Hi Sheraz,

      Could they possibly be referring to something else? PAC Codes should be 9 digits long.

      Ken

  211. MMM said:

    How many times can you transfer a mobile number between networks?

    1. Ken Lo
      Ken replied:

      Hi MMM,

      There are no limits to the number of times you can transfer a mobile network between networks.

      Ken

  212. HG Rolls said:

    Hello, Ken

    I can't work out the answer to what is probably a simple problem, and wondered if you could help? I have a contract with BT To Go, and my wife has a Virgin PAYG. I'm buying a new iPhone4 on Vodafone and we want to keep the BT contract running for my wife to use. I could of course use the new Vodafone number, and my wife swap to my old number, but what I really want is for each of us to keep our existing numbers. Can I both port my BT To Go's number to the iPhone microsim, and my wife's Virgin's number to BT To Go?

    Hope you can help. Thanks.

    1. Ken Lo
      Ken replied:

      Hi HG,

      That's a very good question – I'm afraid I don't have the answer to that, sorry! It sounds like the people that you need to speak to are BT – with regards to Virgin and Vodafone it's just business as usual. If BT could arrange for a port out whilst keeping your contract with a new number then this should be possible.

      Ken

  213. Jane said:

    Can anyone help me? I work for a small company and we have 4 mobile phones on Vodafone network but our contract is through a third party communications company. Our contract will finish March 2011, however, we want to move to another provider but the third party company want to charge us £45 per mobile for the PAC codes as they say Vodafone will charge them. Having contacted Vodafone they assure me that they do not charge anyone for PAC codes. The third party state in their terms and conditons that this charge will be made, but I feel that £180 is an unreasonable amount to pay for admin. Any suggestions please?

  214. Raj said:

    I am out of contract with O2 privided via Outsourcery – a smaller independent company. I am told it will take up to 30 days for my PAC code to arrive and they want to charge £30 for this.

  215. Tony said:

    Hi
    I am currently with T-mobile and want to look at other tariffs/suppliers. I called them to give them a months notice and request my PAC number but they've said I can't do both at once – If I cancel my contract I'll lose my number and that I should find my new service first and then call them for my PAC number but that the notice period would start from that point. Can't I give a month's notice and request my PAC at the same time?
    Thanks
    Tony

    1. Ken Lo
      Ken replied:

      Hi Tony,

      Bear in mind that a PAC code is only valid for 30 days from issue – if you need to give a months notice then by the time your contract actually ends, your PAC code would have already expired! Personally I would give your notice now, sign up for your new contract maybe 2 weeks into the notice period (you want some kind of overlap between the two) and once you've done that, request the PAC Code.

      Ken

      1. tony replied:

        Thank you. I think they were just trying to squeeze more money out of me!

  216. simon said:

    Fantastic and well constructed. No doubt a benefit to all!

  217. Joe said:

    Hi Ken,

    I started my current job around 12 months ago. They offered me an O2 business contract as part of the position. I decided to port over my existing Orange number on to the O2account. All good. Now however, I am moving to a new employer and want my take my number with me. I have read your advise above which suggests they don't have to release this if the contract has not expired (it still has a year run). Is there anything I can do? I've had the same number for 5 years and don't want to lose it…and they got it from me in the first place!

    Any advice would be most welcome.

    J

  218. mina said:

    Orange overcharged on a recent US trip and after much debate terminated my phone today, is it still possible for me to get a PAC code to transfer to another provider whilst I pay the outstanding off? Or can I set up a pay as you go account whilst I am paying it off?

    Mina

  219. gatters said:

    3 Mobile are very bad at releasing the PAC. My contract ended months ago, so they've had a good few years from me. I had to basically tell them that they cannot legally hold onto the code. It took many phone calls and arguments. They are a bad company….without a doubt….bad bad bad.

  220. steve said:

    Will i lose my £10 credit on my new o2 sim when i port the number from T mobile? Cheers, Steve.

    1. Ken Lo
      Ken replied:

      Hi Steve,
      Porting in your phone number from T-Mobile shouldn’t affect your credit balance on O2.
      Ken

  221. Mag said:

    I'm having issues with vodafone, my contracts have come to an end but there is an amount of the account of £ 510 which I am disputing. I want to go on to a SIM only deal with another supplier, can they refuse to give me my PAC number if there is an amount outstanding on the account?

    1. Ken Lo
      Ken replied:

      Hi Mag,

      Giving the nature of this dispute, I'm not really sure. You can read the OFCOM code – see page 62. Sorry I can't help with a specific answer.

      Ken

      1. Mag replied:

        Many thanks Ken, all the best

  222. Kirit said:

    Hi,

    I hope you can help.

    I currently have a contract with Orange and have six months left, I want to continue the contract but with a different number, when speaking to Orange they say they are happy for me to change the number on this contract for a fee of £10 but they will not give me the PAC code for the original number. Are they legally obliged to give me the PAC code for my original number or can they withhold the PAC code from me.

    I basically need my original number because I want to move to an iPhone on another network.

    Many Thanks

    1. Ken Lo
      Ken replied:

      Hello Kirit,

      I don't believe that they need to give you a PAC Code until either your contract expires or you pay off the remainder of the contract. Your situation is a bit strange… so I'm not really sure. You can see the Ofcom document at http://stakeholders.ofcom.org.uk/binaries/telecom… page 62. Seeing as you are moving a number to Orange as well, it's possible that Orange would do this out of goodwill.

      Ken

      1. Tracy replied:

        I have a similar situation in that I have a contract with 3 but also a new contract with O2, and my daughter has a phone with vodafone on a contract which runs out next week. I'd like to port her number to my 3 contract and my current 3 number to O2. I don't know how feasible this would be but I'd appreciate your thoughts.

        Tracy

  223. Cheryl said:

    If your number hasn't transferred, check with the company you are moving from as well as the one you are moving to… the one I moved from gave me an invalid PAC code!

    1. Ken Lo
      Ken replied:

      Thanks for the heads up Cheryl. We've added some information to the article about what format PAC Codes should be in 🙂 This should help people find out whether their PAC codes are valid.

  224. maud said:

    Hi,

    I don't know if anyone can help me, but i have had A LOT of trouble from orange, which resulted in me ending my contract with them. This was 4 weeks ago. I now have a new phone and have requested a pac code in order to retrieve my old number which i have had for a number of years and desperately need to keep, as i have moved away from home with a new job.

    Problem- Orange are refusing to give me my pac code unless i reactivate my account with them, therefore they'll then charge me another months line rental (even though i have no orange phone and no contract) in order to get this Pac code.
    Does anyone know if they can actually do this?????

    Much appreciated.
    Many Thanks

    1. bloke replied:

      You dont have a hope. Not one. If you wanted to keep your number you have to request the pac code and use it, once used it closes the existing account. By cancelling your contract you have returned the number to the network, you have no rights to it all now.

  225. hiiiyahh said:

    heyy do u need to unlock ur mobile first? or can u just put the sim in ur phone and then put ur PAC in.

  226. Zach said:

    Hey i got verizon wireless can i get my phone number changed to cricket?

  227. Zach said:

    does this work from Verizon to Sprint?

    1. Ken Lo
      Ken replied:

      Hi,

      No. The system for the US is different.

      Ken

  228. philippa said:

    I am also in the exact same position as Mavis who posted up her query about 20 weeks ago but not sure what the reply is. Basically I am ending my contract but my friend likes my number. If I request my PAC code, can I pass it to my friend to use when he gets his phone?

    1. Ken Lo
      Ken replied:

      Hi philippa,

      I see no reason why you couldn't do this, yes. The PAC code only transfers a phone number and not account details/ownership etc.

      Ken

  229. Abby )(-: said:

    I've receieved my PAC Code from 3G and they sent me a link to follow to activate before I transfer over?
    This link is http://mobile.three.co.uk/sdf.transfer but nothing seems to happen when I put this link in?
    How do I go about using the PAC code now its been issued?
    It needs to be used by 8th August

    Any help will be much appriciated

    1. Ken Lo
      Ken replied:

      Hi Abby,

      The link works for me… although it only shows general information about joining Three. It provides the same information as they provide over at http://www.three.co.uk/Pay_As_You_Go/Top_ups_the_free_stuff

      I assume you received an 9-digit PAC code (don't post it here). You need to activate your new 3 phone or SIM card and then call the customer services of your new network and give them your PAC code.

      Hope this helps

      Ken

  230. Sarah said:

    My work are buying me an iphone today and so I am going to cancel my current contract with Orange. Orange have said I will get my PAC code by Friday, if I get an iphone today will I still be able to change my number over to my old number or do I need to wait for my PAC code before I go and get my new phone?

    1. Ken Lo
      Ken replied:

      Hi Sarah,

      When you get your new iPhone from work, it will come with a new phone number. This will be your temporary phone number. When you receive your PAC code on Friday, you need to provide it to your new network ASAP. They will do everything behind the scenes move your number onto your iPhone but it will take up to two working days (so the number will only transfer to the iPhone on Monday or Tuesday next week). Until then, people can reach your iPhone through the temporary number and your Orange phone through your existing number.

      Hope this helps

      Ken

  231. Royston Morris said:

    Hi, I'm currently with O2 pay & go but I want to change to another provider but keep my same number and handset, I haven't got any clues as to how I go about this – without it costing me too much money.

    I really only use my mobile to send texts so I'm looking around for the best pay & go deals that live up to my expectations(the cheaper the better obviously).

    Any ideas/tips/hints would be most welcome.

    Thanks

      1. Royston Morris replied:

        Thanks for that Ken, I'll study those articles when I get more free time

  232. Heather said:

    It's already been 4 working days, and my number hasn't transferred either, and it's becoming a problem as my credit is running out on the PAYG phone and I'm moving to a contract. What should I do?

    1. Ken Lo
      Ken replied:

      Hi Heather,

      Have you given your PAC code to your new network? You should contact them for technical queries.

      Ken

  233. Clare said:

    HELP! im getting a simplicity sim from O2 Im buying it online and there isnt any where i can put the Pac code! Help

    1. Ken Lo
      Ken replied:

      Hi Clare,

      Many networks only ask for your PAC code once you’ve received your SIM. Otherwise there is a chance that your SIM could still be in the post when the number is switched over! As soon as you get your SIM and confirm that it works in your phone, you’ll need to call O2 Customer services (I think it’s 202 from the Pay Monthly Simplicity and 4445 from the PAYG Simplicity) and then provide them with the PAC code then.

      Hope this helps

      Ken

  234. Mark said:

    Can you transfer a number to a PAYG with a PAC?

    1. Ken Lo
      Ken replied:

      Hi Mark,

      Yep. Both PAYG & contract.

      Ken

  235. Brian Moreau said:

    Hi and thanks this was useful but I would like to know.
    Can you use a PAC on the same network who issued it through?
    I run a mobile phone affiliation scheme and plan to let my existing contract with Three network expire, get my PAC and then sign up as a new customer and get my new Android HTC Desire at discount.
    Is this legal?

    1. Ken Lo
      Ken replied:

      Hi Bryan,

      No you cannot use a PAC code with which it is issued. I have had some conflicting stories with what you can do. For my previous phone, I purchased a new O2 PAYG phone with cashback and was able to get O2 to transfer my number from my old SIM card to my new SIM card (and combine the credit). However, I know some other readers who wanted to use a similar trick and the advice they were given by the customer services of the network was to use a PAC code to transfer to a different network, then get a new PAC code to move back onto a new plan. So it seems like it depends on your network and their policies. I would give them a call, speak to their customer retentions department, tell them about deals other networks are offering and see whether they can offer you the same discount as new customers receive.

      HTH

      Ken

  236. Mal Watts said:

    Thanks Ken, that is great. I can now proceed with transfering my number without sleepless nights worrying about my business!!!

  237. Zoe Bermant said:

    Talk mobile said they cannot do it only Fresh Mobile can and Fresh Mobile have ceased all operations since 30 March. Surely that cannot mean my number is gone forever – can it?

    1. Ken Lo
      Ken replied:

      Afraid I don’t know… I would have thought that Fresh Mobile customers should now be part of a different network and then the new network would be responsible for PAC codes.

      If you are still experiencing problems getting a PAC code, it might be worth contracting Ofcom.

  238. Zoe Bermant said:

    My husband was with the Fresh Mobile network and it closed down while we were travelling overseas for 6 weeks. He has been desperately trying to get hold of someone at Fresh Mobile (operated by Carphone Warehouse and on the T-Mobile network) to get his PAC code so he can transfer his number but no-one seemse able to help him. Not at Fresh or CW or TM.

    Any advice you can give would be helpful – it seems ludicrous that he will lose his number after 2 years – his whole business life depends on that number.

    thx

    1. Ken Lo
      Ken replied:

      Hi Zoe,

      Are you now on Talkmobile?

      I believe you need to contact your current network and remind them of “Ofcom’s ‘General Conditions of Entitlement’ (2003) Condition 18. They must issue you with a PAC code within 2 days of your request unless you are tied in to a fixed term contract and have not completed it.”

      Ken

  239. mavis said:

    My friend is leaving her mobile phone contract & is not getting another mobile so she has offered me her PAC code (i like her number very easy to remember!!) can i use it when getting a new mobile?

  240. Lucy said:

    Im in the last month of my contract. I have my pac code. when should I use it? If i use it now and order the phone will i have to pay the new phone contract from soon after ive ordered it, or will it do it from the end of my current contract? Is a bit confusing.

  241. aji don said:

    it shouldnt normally becuase they normally take 2 dayz but since there is snow in the uk connections are low so u may have to wayt until the weather blows over

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