PAC Codes: How to transfer your mobile number when switching networks

February 7th, 2014

How to transfer your existing phone number to a new mobile network: a step-by-step guide to using a PAC code.

EEgiffgaffO2Orange
Tesco MobileThreeT-MobileVodafone

If you’re changing mobile phone network, it’s not necessary to also change your phone number. Indeed, you’ll probably want to keep your existing phone number. By bringing your phone number to a new mobile network, you’ll eliminate the hassle of having to let everyone know a new number. You can also be sure not to miss any vital calls or incoming text messages.

In the UK, it’s a straightforward process to transfer your phone number between networks. It’s done by making use of a PAC Code. It’s free to transfer your phone number and the whole process should take no more than one working day.

Step-By-Step Instructions: Transferring Your Phone Number

For a step-by-step guide on how to transfer your phone number, please select your current network provider followed by the network provider you’re looking to join:

PAC Code Finder: Step-By-Step Instructions

Your current network provider:

Your new network provider:

In the rest of this article, we’ll discuss the procedure behind transferring your mobile phone number. We’ll show the process for UK mobile users to move their number to a new network. We’ll also give an outline of how PAC codes work and we’ll discuss some examples of how you should use a PAC Code. Finally, we’ll look at your legal entitlement to receiving a PAC Code – something enshrined within Ofcom’s General Conditions of Entitlement.

What is a PAC Code?

PAC Codes are used to transfer a mobile numberIn the UK, a PAC Code (Porting Authorisation Code) is used to transfer your mobile phone number between two networks.

Before you’re able to transfer a phone number, you should first obtain a PAC Code by contacting your old network. It’s free to obtain a PAC Code and one must be issued within two hours of your request. Later on this page, we’ve provided full details of how you can contact your network to obtain the required PAC Code.

Once you have a PAC Code and after you’ve set up an account on your new network (i.e. you’ve set up and tested your new phone or SIM card), you can then proceed with transfer of your phone number. Provide the PAC Code to your new mobile network: either through an online form or over the phone. Your number transfer will then be scheduled for the next working day.

PAC Code Instructions

Your current network provider:

Your new network provider:

N.B. PAC Codes are sometimes confused with PUK Codes (Personal Unblocking Key Codes). The two codes serve a very different purpose. A PUK code is required if you accidentally block your phone (this happens if you enter the incorrect PIN number three times). Be sure to obtain a PAC Code rather than a PUK Code.

Obtaining a PAC Code

Contact Details: Getting a PAC Code

To transfer your phone number, you’ll first need to obtain a PAC Code from your existing network. A PAC Code is a nine-digit code that authorises your phone number to be transferred elsewhere. It contains three letters followed by six numbers (e.g. ABC 123 123). You can obtain a PAC Code by contacting the customer services department of your existing mobile network:

Current
Network
Phone Number for Obtaining a PAC Code
EECall 150 from your EE handset
or 07953 966 250 from another phone. See full contact details.
O2Call 202 for O2 Pay Monthly, 4445 for O2 Pay As You Go
or from another phone: 0344 809 0202 (Pay Monthly), 0344 809 0222 (PAYG). See full contact details.
OrangeCall 150 for Orange Pay Monthly, 450 for Orange Pay As You Go
or from another phone: 07973 100 150 (Pay Monthly), 07973 100 450 (PAYG). See full contact details.
ThreeCall 333 from your Three handset
or 0333 300 3333 from another phone. See full contact details.
T-MobileCall 150 from your T-Mobile handset
or 0845 412 5000 from another phone. See full contact details.
VodafoneCall 191 from your Vodafone handset
or 03333 040 191 from another phone. See full contact details.

When calling your network and asking for a PAC Code, you’ll usually be passed to the “Customer Retentions” department. Remember: it’s your legal right to receive your PAC Code. Your mobile network must provide a PAC Code within 2 hours of your request. If they make it difficult, please remind them of their legal obligations. Once your PAC Code has been issued, it’s valid for up to 30 days.

Once you’ve received the PAC Code, it’s important to keep it safe and secure. Anyone with access to your PAC Code will be able to port the number in to another mobile network.

Using your PAC Code

Once you have a PAC Code, the next step is to provide the code to your new mobile network. Depending on the network you’re joining, you can either provide the PAC over the internet or over the phone. Before providing the PAC Code, you’ll need to first sign up for your new mobile network. You should then check to make sure your new phone or SIM Card works as intended. After the PAC Code is provided, it’s not possible to reverse your phone number transfer.

Please select the mobile network you’re about to moving to:

Please select the network you're moving to:
EEO2ThreeVodafone

EE

O2

Three

Vodafone

Other Popular Networks: giffgaff, Talkmobile, Tesco Mobile, Virgin Mobile

Contact Details: Using a PAC Code

Once you’ve verified that everything’s OK with your new mobile service (i.e. you’re getting satisfactory coverage and the phone or SIM card is working as intended), you can now provide the PAC Code to your new mobile network.

The contact details for providing a PAC Code are:

New
Network
Contact Details for Providing a PAC Code
EEProvide your PAC Code to EE (ee.co.uk)
or call 150 from your EE mobile / 07953 966 250 from another phone (full contact details)
O2Provide your PAC Code to O2 (o2.co.uk)
Pay Monthly: call 202 from your O2 mobile / 0344 809 0202 from another phone
Pay As You Go: call 4445 from your O2 mobile / 0344 809 0222 from another phone (full contact details)
OrangeProvide your PAC Code to Orange (ee.co.uk)
Pay Monthly: call 150 from your Orange mobile / 07973 100 150 from another phone
Pay As You Go: call 450 from your Orange mobile / 07973 100 450 from another phone (full contact details)
ThreeProvide your PAC Code to Three (three.co.uk)
or call 333 from your Three mobile / 0333 300 3333 from another phone (full contact details)
T-MobileProvide your PAC Code to T-Mobile (ee.co.uk)
or call 150 from your T-Mobile mobile / 0845 412 5000 from another phone (full contact details)
VodafoneProvide your PAC Code to Vodafone (vodafone.co.uk)
or call 191 from your Vodafone mobile / 03333 040 191 from another phone (full contact details)

Expected Timeframe for Number Transfer

Once you’ve provided the PAC Code to your new mobile network, your phone number transfer will normally be scheduled for the next working day. There’s a daily cut-off point every afternoon for the current day’s porting requests. Depending on the network, the cut-off time will normally be between 3pm and 5.30pm. If you submit a PAC Code after the daily cut-off time, your phone number transfer will take an additional working day.

Phone number transfers only take place on a UK working day. They won’t take place over the weekend or on a UK bank holiday. The following table shows when you can expect the number transfer to take place:

Day of Request* Day of Number Transfer
Saturday Tuesday
Sunday
Monday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday

* Day of Request: You’ll need to provide the PAC Code before the daily cut-off time (3pm to 5.30pm depending on your network). If the PAC Code is provided after the daily cut-off time, you’ll need to wait one additional working day.

You must be in the UK on the day of the number transfer.

Whilst waiting for the number transfer to take place, incoming phone calls and text messages will continue to be routed to your old network.

Continuity of Service

Until the transfer, coverage continues on your old network.

Until the transfer takes place, you’ll continue getting coverage on your old network.

There should be no or little loss of service during the number transfer process.

After providing your PAC Code to a new mobile network, you’ll continue to receiving incoming phone calls and text messages via your old mobile network. This service continues until the time the number transfer takes place.

On the day of the number transfer, you’ll momentarily lose coverage on both of your devices. Upon restarting your phone on the new network, the phone number should have now been transferred. Your account on the old network will be closed automatically.

To illustrate with an example, imagine you’re moving from O2 to Three. You obtain a PAC Code from O2 and provide it to Three on a Wednesday before the cut-off time. Your number transfer might then be scheduled for Thursday 1pm. Until 1pm on Thursday, you’ll continue to receive calls and texts via O2. At around 1pm, you’ll lose coverage on both of your devices. Upon restarting your new device, calls and texts should now come via Three. There shouldn’t be any significant loss of service during the transition.

Expiry of PAC Codes

A PAC Code will expire 30 days after issue. If you don’t use your PAC Code within the 30 day window, nothing will happen: your old account will stay open as before. If you still wish to change mobile network, you’ll need to request a new PAC Code.

Instant Messaging Apps

If you’re using an instant messaging app (e.g. WhatsApp), an old phone number may continue to show even after using a PAC Code. After transferring your phone number, you can use the number change function to update the phone number used. WhatsApp users should refer to this page for full instructions.

Your Legal Entitlement to a PAC Code

Ofcom: UK's regulator of telecom servicesYou’re legally entitled to transfer your phone number to another network. The right is enshrined in Ofcom’s General Conditions of Entitlement (December 2013, clause 18). Ofcom is the UK’s regulator for telecom services.

According to the General Conditions of Entitlement, you must be given a PAC Code within 2 hours of your request. In most cases, the PAC Code is normally provided straight away over the phone. In other cases, the PAC Code might be sent via text message (SMS). If your PAC Code is being sent via SMS, the network must still provide it within the two hour limit.

There are only a few reasons why your network provider could refuse a PAC Code request:

  • Failed security check. You must prove your identity when contacting customer services and requesting a PAC Code. If you can’t adequately prove your identity, your network reserves the right to not issue a PAC Code. It’s important to have stringent security checks when providing a PAC Code: it ensures that nobody can “steal” your phone number and intercept your phone calls.
  • A PAC Code has already been issued. Once a PAC Code has been issued, it’s valid for 30 days. Until the previous PAC Code expires, your network is unable to issue you with a new one.
  • The account has already been closed (the number has been returned to the network). A PAC Code can only be issued if the number still belongs to you. If you’ve already closed your account, the number may have been returned to the network already. It isn’t possible to recover a phone number once it’s been returned to the network. For this reason, you should keep the account active until the PAC Code has been used.

If your network refuses to provide you with a PAC Code, they must inform you of the reasons why.

If you’re still in the minimum term of your contract (i.e. within the initial 24 month agreement), you’ll need to pay an early termination fee when using a PAC Code and ending your contract early. The early termination fee is usually equivalent to paying off the remainder of your contract (though some networks provide a small discount). Once the PAC Code has been used, the early termination fee will appear on your final bill.

Special Cases

Same-Network Number Transfers

A PAC Code is only required when moving your phone number to a different mobile network. If you’re changing tariff but staying on the same network as before, it’s not necessary to go through the PAC Code process. Instead, simply call Customer Services to request an internal transfer. You’ll need to provide details of both of your accounts.

Please select your network and tariff type:
EEO2ThreeVodafone

EE

O2

Three

Vodafone

Other Popular Networks: giffgaff, Talkmobile, Tesco Mobile, Virgin Mobile

If you simply require a smaller-sized SIM card, see our guide on how to change the size of your SIM card (e.g. switching to Micro or Nano SIM). This process is even easier and doesn’t require a call to Customer Services.

Upgrading to 4G: Transferring Your Number

You only need to request a PAC Code if changing network at the same time as upgrading to 4G. If you’re not changing network, follow the normal process for a same-network number transfer.

As a notable exception, customers of Orange and T-Mobile can bypass the PAC Code process when upgrading to EE’s 4G service. Refer to EE’s website for further information.

Switching to a SIM Only Deal

SIM Only Deals

Switching to a SIM only deal can save you up to £240/year.

A SIM Only contract is an airtime-only tariff for your existing mobile phone. You won’t get a new phone when signing up for the tariff – instead, you’re given a SIM card that slots inside your existing unlocked smartphone. Compared to a traditional mobile contract, a SIM Only contract offers much lower rates. You can expect to save between £180/year and £240/year. For more information, see our guide to SIM Only deals.

Select your SIM Only mobile network:

If you’re moving to a SIM Only deal, the process of transferring your phone number is exactly the same. Before transferring your phone number, take extra care to make sure your phone is unlocked. If your phone is locked to a certain mobile network, you’ll need to unlock it before it’ll accept SIM cards from a different network. We’ve got comprehensive guides to unlocking your iPhone, unlocking your Galaxy S3 and unlocking your BlackBerry.

Anyone switching to a SIM Only deal should also make sure they order a SIM card of the right size. SIM cards come in three different sizes: Standard SIM, Micro SIM and Nano SIM. See this guide to find out which SIM card type is appropriate for your phone.

Transferring a Pay As You Go Number

Pay As You Go credit can't be transferred.

You can’t transfer Pay As You Go credit.

The same processes should be followed when transferring a Pay As You Go phone number.

Pay As You Go customers should be aware that any credit remaining on the day of the number transfer will be forfeited. It’s not possible to transfer your airtime credit to another network. If there’s any remaining credit, it’s best to use it up before the number transfer takes place. As one option, consider donating unused credit to charity. You can do this via the Just Text Giving service (works on any network) or you can donate directly to charity (e.g. Cancer Research UK).

Swapping Phone Numbers During Your Contract

The PAC Code system is designed for people who are switching mobile network. It doesn’t make provision for more complex requests such as swapping the phone number between two accounts. If both of your accounts are on the same network, you can contact customer services to ask them whether they can accommodate the request. If the two accounts are on totally separate networks, it’s highly unlikely you’ll be able to swap the phone numbers between them.

Transferring Ownership of Your Phone Number

A PAC Code can also be used to transfer ownership of your phone number. When giving a PAC Code, there aren’t any checks as to the name on the account.

PAC Codes can't be used to transfer a landline number.To transfer ownership of your number, first obtain a PAC Code and then give it to the person you’d like to take over your old phone number. Please be aware that there could be privacy implications when transferring your phone number to someone else. Any phone calls or text messages will now be received by somebody else.

Landline Phone Numbers

A PAC Code can only be used to transfer UK mobile phone numbers. These are numbers beginning with 07. There’s a different system for UK landline numbers (numbers beginning with 01 or 02). If you’re moving to another house within the same area code (e.g. Oxford 01865), your landline number can be transferred to a new address. If you’re moving to a house that’s located in a different area code, BT can divert your phone calls at some additional charge. See the BT website for information on their Home Mover service.

Text Messages, Phone Book & Other Personal Data

After using a PAC Code, your old SIM card will be disabled and will no longer function. If any text messages or phone numbers are saved on your old SIM card, you should make a copy of these before the number transfer takes place. On most modern smartphones, text messages and phone numbers are now stored on internal memory rather than the SIM. Regardless, you’ll still need to transfer data to your new mobile phone. We’ve got an in-depth guide to transferring your data from iPhone to Android, from BlackBerry to Android and between two Android devices.

More Information

For a step-by-step guide that takes you through the whole process, try our PAC Code Finder.

Please select the network you're moving to:
EEO2ThreeVodafone

EE

O2

Three

Vodafone

Other Popular Networks: giffgaff, Talkmobile, Tesco Mobile, Virgin Mobile

    

Like this tip? Get the most from your mobile phone...

  • Discover brand new ways to use your mobile phone
  • Techniques to get more out of your mobile phone for less
  • Be the first to learn about new mobile technology

Enter your email to receive free regular Ken's Tech Tips:

About Ken

Ken Lo

I'm a freelance writer specialising in mobile technology. I've been blogging at Ken's Tech Tips since 2005 with the aim of demystifying mobile technology for the rest of us.

Before writing about mobile technology, my background was in space & atmospheric physics. I have also worked in software development. Nowadays, I help companies to explain mobile technology to their customers. Please check out my portfolio or get in touch for more information. I'm also on Google+.

Your Comments

We'd love to hear your thoughts and any questions you may have. So far, we've received 579 comments from readers. You can add your own comment here.

  1. Warwick said:

    I requested a pac code to change my number accords to ee from Vodafone now I have same telephone number on Vodafone sim and ee but I can call out from both ee and receive calls on Vodafone sim so now I have to Carry two phones around. It’s been 2 days now turning phones on and off any ideas please

    Transferred a phone number from Vodafone to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Warwick,
      Sorry to hear about your problems transferring a phone number from Vodafone to EE (if it helps, other people have the same exact problem – you can see the comments here for more information). In this case, it sounds as if the phone number is still yet to be moved over from Vodafone to EE. Once the number transfer has actually gone through, your Vodafone SIM card should become inactive. Meanwhile, EE has already updated your caller ID number despite the transfer not actually having happened. The best thing to do would be to give EE Customer Services a call on 150. They should be able to update you on the progress of the phone number transfer and can give you an estimated time for the transfer to be complete.
      Ken

  2. Ted said:

    Hi Ken,
    I’ve currently got a problem transferring my number from Vodafone to EE. I got the PAC code from Vodafone and passed this to EE when I took out a new contract with a new phone in one of their shops on 10/10/14. I was told in the shop that my number would port across to EE on Mon 13/10.
    When I checked out the phone at home, there was no service. I lost my service on Vodafone on 13/10 but never got a service on EE.
    I have contacted EE a number of times since, but each time been told the porting has not gone through fully, but got stuck initialising?? I have also been told my problem has been escalated each time but still I am without any service, 11 days since taking out the contract.
    Is there any hope of this getting resolved or is it better to cut my losses and forget about keeping my old number?
    Regards
    Ted

    Transferred a phone number from Vodafone to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Ted,
      Sorry to hear about your problems transferring a phone number from Vodafone to EE. It’s shocking that they’ve left you without service for 9 days already – even after the number has been transferred. I have a sneaking suspicion that this actually isn’t a problem with the PAC Code (otherwise your EE SIM card would still work but with the temporary number EE originally gave you). It might be worth going into an EE store and asking them to check if there’s a problem with the SIM card. I’d also lodge a complaint with EE – this should hopefully get the issue escalated and will hopefully lead to a faster resolution.
      Best of luck,
      Ken

  3. George said:

    My 24 month contract with Talkmobile ends (I believe) on either 19th or 20th November 2014. I plan to give 30 days notice tomorrow (20th October) so that I can choose another phone and supplier. I wish to retain my Phone Number.
    Two questions: -
    1) How do I go about this and
    2) How can I check the exact date of completion of my contract to ensure I do not get any penalties?

    Thank you in anticipation.

    1. Ken Lo
      Ken replied:

      Hi George,
      For step-by-step instructions on leaving Talkmobile and moving over to your new network, I recommend having a look at this page. You can choose your new network provider from the dropdown menu on that page. To find out when your contract is due to end, I’d probably call Talkmobile Customer Services on 5888. They should be able to give you the exact end date.
      Hope this helps!
      Ken

  4. Ez said:

    I have just upgraded from Orange to ee. I am able to make calls n send messages etc but some of the messages I send don’t show my number, they show the number that was initially in the phone!! I have changed the number to my number in settings n when I make a call it shows as my number, it’s just these odd few texts that show as a different number (the number originally in this phone. I’m totally confused!!

    Transferred a phone number from Orange to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Ez,
      The best thing to do would be to give EE a call on 150 – let them know your caller ID is still displaying a old number from before your number transfer. They should be able to resolve this problem for you!
      Ken

  5. Heather said:

    Hi I’m waiting for my giffgaff sim problem I’ve rang lyca up and they will not give me a PAC number I’m fed up with lyca constantly phoneing them holding on for ages and they keep refusing to give me PAC number they have scammed me out of money on my bundles is their any other way that I can keep my number when I go to giffgaff !!! Please if u know of any other way I’d be most greatfull

    Transferred a phone number from Lycamobile to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Heather,
      As per Ofcom’s General Conditions of Entitlement, Lycamobile are legally required to issue you with a PAC Code within two hours of your request. If they’re unwilling to do so, please remind them of the legal responsibility. If you’re still having problems getting the PAC Code, please do drop me another comment with the reason they’ve specified for refusing the request. I’ll then try to investigate a bit further!
      Ken

  6. stan said:

    I have a problem with transferring my number to Vectone mobile,I gave them my pack code from O2 ,but they are telling that they haven’t received confirmation porting from O2,I receive an SMS from O2 which says that its been granted,but my number is still offline.can i call couple of times their customer service desk but they were so unhelpful.
    you please tell me what I can do?I need to keep my number as its my company one.please help me?

    Transferred a phone number from O2 to Vectone Mobile (filter to show only these comments)

  7. Russ said:

    Afternoon, I have just obtained my PAC code from Vodafone and my line goes dead on Friday but im not using my PAC code until Saturday when I take out a new contract with EE. Do you know if my PAC code will still work after the line is dead or not. I’m not leaving Vodafone on friendly terms and they are cancelling my contract with immediate effect.

    If any one can help me on this that would be great.

    Transferred a phone number from Vodafone to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Russ,
      If your account at Vodafone gets closed before the transfer, the phone number will be lost and you won’t be able to transfer it to another network. My recommendation would be to use your PAC Code as soon as possible – if you submit the PAC to EE today then your number should be transferred over tomorrow. If it’s not possible to do this, you may need to ask Vodafone to extend your line rental for a couple of days. This will give you a little more time to have your number moved over.
      Best of luck,
      Ken

  8. Laura said:

    Hi,

    I was an Orange customer and upgraded on Thursday to EE with the same number. I was told as Orange is part of the EE Group that I wouldn’t need a pac code.

    The upgrade went through fine. My services started on Thursday with EE and then on Friday at 7.30pm all services were lost.

    When I called EE they advised me that my number had been ported to someone else.

    A pac code was provided to someone else for my number. Consequently, they now have my mobile number and I have no mobile number at all!

    Orange and EE keep saying they have never seen this before. I have been told I have to go back to Orange and then try to go back to EE again as per my upgrade which could take a further week!

    In the meantime, I have no number and someone else is getting all my calls and messages etc.!

    Any help or advice would be greatly appreciated!

    Many thanks,
    Laura

    Transferred a phone number from Orange to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Laura,
      It sounds as if this is a massive mess-up on the part of EE: there are implications both in terms of disruption to your service and also in terms of your data security and privacy. My immediate thoughts are to lodge a formal complaint with EE – ideally you should do this in writing using the online form. This should help to escalate your issue to a higher level. There should also be someone assigned to dealing with this issue.
      I hope the issue will get resolved as quickly as possible. Please do keep me updated on any progress from EE (or if you have any further questions about the same issue).
      Many thanks,
      Ken

  9. mac said:

    Hi,I have question about pac code which I receive from3 last Thursday , because i want to move to EE but later I think that was bad idea and I would like come back again to 3 and cancel my pac code .What do you think is any chance cancel pac code and become again customer 3 with my old number?

    Transferred a phone number from Three to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mac,
      Thanks for your comment. My advice would be to contact EE Customer Services as a matter of urgency – ask them to cancel the transfer of your phone number. If they aren’t able to do this (e.g. if the number has already been moved over), your only option would be to move the number back to Three (this may involve signing up once again on Three). You can contact EE by calling 150 from your EE handset or 07953 966 250 from any other device.
      Hope this helps!
      Ken

    2. mac replied:

      hi ,thanks for reply on my question ,but I would like explain you that I still didn’t move to EE and use my pac code from three.

      1. Ken Lo
        Ken replied:

        Hi Mac,
        Ah, apologies for misunderstanding your question! If you haven’t yet given the PAC Code to EE, there’s no further action required on your part. The PAC Code will automatically expire after 30 days and your contract on Three will continue as before. It’ll be just as if you hadn’t requested the PAC Code in the first place. If you later decide you actually want to change network, you can request a new PAC Code from Three at any time.
        Hope this helps,
        Ken

  10. Amir Shahzad said:

    I have just come out of a 24 month contract with T-Mobile
    I asked for a PAC CODE but was put through to the loyalty team who offered a 4G SIM Only deal. The SIM card had a temporary number.
    I called 150 and told them my T-Mobile number had not migrated across as promised.
    They tried to do it but couldn’t – they said there was a problem with the SIM and that I needed to get a replacement.
    I got the replacement SIM card and now my phone says no service.
    I have contacted customers services who can’t explain why the old number has not migrated and who have escalated the issue upwards.
    I still haven’t heard anything back and haven’t been given a time frame for the resolution of the problem.
    This really is very poor considering EE AND T-MOBILE are part of the same group of companies…
    I’m really unhappy and would like to leave EE due to their incompetence in not being able to migrate my number from T-Mobile to EE and upgrade my plan

    Transferred a phone number from T-Mobile to EE (filter to show only these comments)

  11. Paul Cullen said:

    Hi Ken
    Thanks for your excellent description of the old number to new phone process.
    I have just completed the same, from Vodafone to Tesco with no problem.
    However the number displayed in my new phone (moto G) status is still the temporary number allocated by Tesco. Will this update automatically, can I update it or will the phone always display the original number?

    Transferred a phone number from Vodafone to Tesco Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Paul,
      Thanks for your comment. Could you kindly elaborate on which feature of your new smartphone is showing the old number? If it’s an instant messaging app (e.g. WhatsApp), you’ll need to re-register the app under the new phone number. If it’s an outgoing call still showing the old number, this would be a problem to discuss with Tesco customer support (call 4455 using your Tesco handset and ask them to check the caller ID). Finally, if it’s a problem in the Android interface (e.g. the wrong number showing on the About screen) you can normally resolve this by restarting your handset.
      Hope this helps,
      Ken

  12. David said:

    What about any credit on the SIM you are transferring to? I have a 3 PAYG SIM with some credit, and want to transfer the number from a O2 PAYG SIM. Once the number is transferred to 3, will I still have the credit from the previous 3 number?

    Also, what happens to the previous 3 number?

    Transferred a phone number from O2 to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi David,
      The SIM card on which you’re transferring your phone number to will retain any credit it had before the incoming transfer. So any credit currently on your Three SIM card will still be there after the transfer is complete.
      Hope this helps!
      Ken

  13. Parker said:

    Hi,
    I’m currently with Three and at the end of my contract.
    I’ve called Three to upgrade, but they can’t give me any special deals.

    I’ve seen the same contract they offered, online with Three (through a separate company) which is cheaper.
    Can I transfer my number if I cancel my existing contact and take out this other one if they are both from Three?
    Thanks in advance.
    Parker

    Transferred a phone number within Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Parker,
      Thanks for your comment. Based on previous experience, most mobile networks are fairly reluctant to move your phone number from one account to another (the reason for this is it would allow you to bypass their normal upgrades process). Furthermore, they would need to pay commission to a third-party retailer for connecting your line (understandably, they hate to do this when you’re already a customer on their network!)
      What this means for you as a consumer is that customer support will often tell you it isn’t possible to transfer your phone number over. In reality, there’s no actual reason why they aren’t able to do this (it’s only an internal transfer and is incredibly easy for them to do). If you’re willing to spend a bit of time negotiating with customer services, it could be worthwhile trying to move over directly. If not, you could always transfer to Pay As You Go on another network then you could move your number back after a few days.
      For more information, do have a read of the first-hand experience of other readers trying to move a phone number within Three.
      Ken

  14. Therese said:

    Hi, my partner changed from Lyca to EE a year ago. Problem is, when he has incoming calls, caller hear a message ‘this number is not in your price plan allowances please visit our site for more information’ and then the call will go through. A lot of people will hang up and he will never receive the call. He has contacted Lyca and EE but none will take the responsibility for this error. What can he do? Regards Therese

    Transferred a phone number from Lycamobile to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Therese,
      Thanks for your comment. Unfortunately, there’s no way to stop this message from being played when people call the number. The reason for this is because the number was originally issued by Lycamobile and still belongs to the Lycamobile block (see the spreadsheet here for a list of mobile numbering blocks and which network the numbers are assigned to). As a guide to reading the table, the SABC and D/DE are the first five digits following the zero in your phone number. For instance, if your phone number was 07123 456 789 then the SABC is 7123 and the D/DE is 4. The only solution I’m currently aware of would be getting a new phone number issued by EE. It is a massive pain but as long as you keep the number from Lycamobile, the message will play at the start of your calls.
      Ken

  15. Isabel said:

    Hi Ken,

    I used my Three PAC code but it’s now been 2 working days and my number still hasn’t transferred. Any ideas or suggestions?

    Thanks

    1. Ken Lo
      Ken replied:

      Hi Isabel,
      Which network are you trying to move to? Take a look at our table on expected timeframes for transferring a number. If you submitted your PAC Code on a Wednesday, then Friday would have been the final date on which your number could have transferred over to the new network. In this case, you should now contact your new mobile network and you should ask them to update you on the status of the transfer. If you only submitted your PAC Code on a Thursday, it can possibly still transfer over on Monday (i.e. if you used your PAC Code on Thursday afternoon after your new network’s daily cut-off time).
      Ken

  16. Lucy said:

    Hi Ken

    I have recently switched from Orange to GiffGaff, after coming to the end of my 24 month contract. I have paid a final bill already, but a month later they have billed me for another month’s line rental. I know their terms and conditions state that you must give 30 days notice to cancel a contract, even once it has run it’s term, but for that 30 days I would expect to continue to receive service. But I was lead to believe that by porting the number with a PAC code, that this would cause the contract to terminate immediately that the number had been ported away from them, as the Orange SIM was no longer linked to my number and I was not receiving any service. Do I really have to pay for a month’s “line rental” in a month where they did not supply me with a “line”?!

    Regards

    Lucy

    Transferred a phone number from Orange to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Lucy,
      It does really suck but unfortunately that’s the way things currently work with the 30 day notice period :( One way you’re able to get around it is to give your notice in advance. Alternatively, you can request your PAC Code and to only use the code just before it expires (other readers have done this in the past as you’re still able to use the old line for almost one month). I’d really love to be able to change the system but I suppose it’s an effective way for the mobile networks to take their last pound of flesh before you switch to a rival. So certainly worth filing a complaint with Orange – with enough feedback, hopefully the networks will change their policy in the future.
      Ken

  17. Shirley said:

    Hello, I have just recently gone from pay as you go on T-Mobile to a Contract with Tesco mobile. A PAC code was issued to me and I gave this to Tesco mobile. I have only had the phone since 6 September and apparently my old number from T-Mobile was ported on 9 September to my new phone. I have recently been advised by people that they cannot reach me on my new mobile from a landline. When rung from a landline the signal received by them is a dead one. I can receive calls on my new phone from other mobiles. I am having a very frustrating and stressful time with Tesco Mobile in getting this matter resolved. All manner of things have been tried and nothing works. Do you please have any ideas. Hope this makes sense.

    Regards

    Shirley

    Transferred a phone number from T-Mobile to Tesco Mobile (filter to show only these comments)

    1. Louise replied:

      I am having a very similar experience I transferd my number from t mobile to giff gaff in September all was fine for the first 24 hours then I was unable to receive any calls from mobiles or landlines except from my daughter who is on O2, again just a dead tone. I then got no help from giff gaff so asked for another pac number and took out a new contract with a new hand set from O2, the exact same problem has occurred and again only my daughter or O2 can call me but I cann receive any text from anyone. O2 have disconnected me twice now and put me back on but this has not resolved the problem which I believe originates from t Mobile but they do not want to help as I am no longer their customer. This is a business number so really need to keep it please help

  18. joe mc neill said:

    ken can I cancel a number change after giving my pac code thanks joe

    1. Ken Lo
      Ken replied:

      Hi Joe,
      If you’d like to cancel a scheduled number transfer, I’d strongly recommend getting in touch with your new mobile network as soon as possible. They’ll be able to tell you whether the request can be cancelled.
      Ken

  19. Geraint said:

    Hi Ken

    i have done all of thisnd my number ha gone to vodafone, however it is still working on ee, my texts come through to that as well? does it matter that i have iphone 5 and now iphone 6?

    Transferred a phone number from EE to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Geraint,
      Thanks for your comment. It sounds as if the number transfer still hasn’t taken place (I’d wait until the end of the working day, then I’d call Vodafone if the problem doesn’t resolve itself). The caller ID on your new network (Vodafone, in this case) can sometimes be updated before the transfer actually happens. It doesn’t actually mean calls & texts will be routed to that SIM card. Once the number has finally transferred from EE to Vodafone, calls and texts should then arrive on your new Vodafone iPhone.
      Hope this helps and enjoy your iPhone 6!
      Ken

  20. Amy booker said:

    Hi Ken!
    I have paid to end my contact early with ee and taken out a new contract with Vodafone.
    I got a pac code from ee which I gave to Vodafone when I took
    Out my new contract and the number transfer should be taking place today.
    I have lost service from my ee number but I’m still on the temporary number that Vodafone gave me on my new phone.
    I lost service on my ee phone around 3.30 so should the old number now be active on my Vodafone contract or has something gone wrong?

    Transferred a phone number from EE to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Amy,
      Thanks for your comment. You should normally lose service on the EE SIM card at the same time as Vodafone changing the phone number on your new SIM card. However, in some cases, there could be a short delay before this happens. I’d recommend restarting your Vodafone handset and seeing if it registers with the new phone number. If the problem persists then I’d call Vodafone Customer Services to enquire about the problem (dial 191 from your Vodafone handset).
      Ken

  21. E said:

    Hi Ken,
    Thanks for info here. I’m having a nightmare porting from T Mobile (EE) to O2. Port requested on Friday scheduled for Monday 6pm. Old number cut off on Friday so I have no means if my business customers getting hold of me on my kniwn number. Called O2 who are currently giving me the run around and no help whatsoever. They ofcourse are blaming T Mobile. Any advice you can offer would be gratefully appreciated. Thanks. E.

    Transferred a phone number from T-Mobile to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi E,
      Sorry to hear about the problems you’ve experienced transferring a phone number from T-Mobile to O2. Based on your description of the problem, the problem has occurred on the T-Mobile end (O2 are right in blaming T-Mobile). T-Mobile should keep your number active until the transfer actually happens: they shouldn’t disconnect it or end your contract early. A transfer through the PAC Code system should simultaneously close your T-Mobile account whilst moving the number over to O2. Hence, I’d recommend calling T-Mobile Customer Services (0845 412 5000) – they’ll be best placed to help in solving the problem.
      Good luck,
      Ken

  22. D drury said:

    I am at my wits end after 4 hours on the phone to vodaphone!!! I want to put my wife’s number on to my vodaphone business account . She is a vodaphone account holder customer at the end of a 24 month contract . She’s been quoted £40 odd to get a PUC
    I can’t transfer for 30 days …she’s been told to get a pay as you go for 30 days !!
    I am being told different things on every call . Can someone please help

    Transferred a phone number within Vodafone (filter to show only these comments)

  23. Sunita said:

    Hi
    I am orange network customer.on the 1st of September I called customer services and told the lady there that I was due for an upgrade she put me through to the loyalty team who offered a 4GEE sim only deal and was told it would be a like for like deal as I was on orange. BUT not the case. Since the 1st of September ive been without the use of my phone. I received my 4GEE sim on the 5th of September but the number was different and not as promised the deal was also different from the one I was quoted. So again no use of the phone as phone was saying no service. I called back ee and explained this to them on Monday the 8th of September I got so annoyed and asked to reverse migrate to orange as before. On Wednesday the 10th of September I recieve a text message on my temporary number saying that my “upgrade and price plan has been reversed back to orange and that my number will be moving back on the 11th of September”.
    This has not been the case at all I’m still without the use of my phone to date. I have been on the phone to orange daily twice a day. It’s costing me a lot of money as I’m using the landline. And all I am told is that it takes a bit of time for this process! HOW MUCH LONGER!!!
    One extremely frustrated customer.
    Please advise.

    Transferred a phone number from Orange to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Sunita,
      I’m very sorry to hear about the problematic migration from your old Orange plan to a new tariff from EE. Quite frankly, it’s totally unacceptable that EE have left you without the use of your phone for a period of 17 days. In this case, I would strongly recommend you make an official complaint via EE’s website. This will escalate the issue to a higher level and should help you in getting your phone service back. They might also be able to compensate you for the loss of service during the botched migration.
      Good luck,
      Ken

  24. Lynne said:

    I have a rolling goodybag with giffgaff, and am looking to switch to EE. My query is, is there a time scale within which I have to port my current number to EE? If I have my EE contract for say a month, can I then port my giffgaff number after that time or will EE not accept it?

    Transferred a phone number from giffgaff to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Lynne,
      Thanks for your comment. You can port your number to EE at any time you like (it’s totally fine if you’ve already had the contract for a month). This guide will walk you through the process step-by-step.
      Hope this helps,
      Ken

      1. Lynne replied:

        Thank you for the clarification.

  25. Sheila said:

    Nightmare! Virgin supplied the PAC COde with no trouble. It took me 2 hours and 3 phone calls to get through to Orange and get the right person to talk to. After waiting 3 days I discovered they had transferred my Virgin number to someone elses phone. I have been promised that it will be sorted in 24 hours. Will believe it when I see it. Virgin customer service is far superior, just a shame that they are not as competitive on price.

    Transferred a phone number from Virgin Mobile to Orange (filter to show only these comments)

  26. Greg said:

    Hi,
    I would like to know if my contract ends at 16th of September 2014 (tomorrrow), I will be able to transfer my number to another network after that date with no additional costs or charges (for example paying whole 12 months of automatically renewed contract)? I mean I already have my PAC number and I am just worried if my contract will not be renewed automatically at 16th? I’m in Vodafone and they have sent me a message that my PAC code will expire 13/10/2014. Is a PAC code request equivalent to ending up a contract with them?
    Cheers, Greg

    1. Ken Lo
      Ken replied:

      Hi Greg,
      Thanks for your comment. Your contract will become a one-month rolling contract after the minimum term has ended (so it wouldn’t renew for another 12 months, it would only renew for one extra month and on an on-going basis after that month). If you later wish to transfer to another network, there are no extra charges (though you may need to pay the Vodafone contract until the end of the current month when you transfer your phone number).
      If you don’t use the PAC Code within 30 days, your contract with Vodafone will continue as before. This is unless you’ve explicitly told them to terminate your contract on a certain date.
      Hope this helps,
      Ken

  27. Peter said:

    Hi Ken,

    I’m currently at the end of a pay monthly contract with Orange (EE) and I’ve requested my PAC code (my contract end date has passed but I’m still in the 30 day’s notice period) and I’ve requested my PAC code as I couldn’t find any good upgrade deals. I found a brilliant deal on a website for a pay monthly contract with EE, I would like to keep my current number but I’ve read from various sources that it’s not possible to port a number from a monthly contract to another pay monthly contract on the same network. Is this the case? And is there nothing else I can do to keep my number while taking out a new contract with a new account?

    Transferred a phone number from Orange to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Peter,
      Thanks for your comment. As an Orange customer, you can upgrade to EE without using a PAC code (EE will simply process this as an internal upgrade within their network). If the same deal isn’t available to customers who are upgrading, it could then be worth asking Customer Services if they can match the deal you’ve seen for new customers.
      If it’s not possible for them to match the deal for new customers, you can of course sign up as a new customer via the EE website. Using the details of your new account, you can then provide your Orange PAC Code to EE via this online form. I haven’t got other examples exactly for your situation, but there are a couple for people moving from T-Mobile to EE.
      Hope this helps!
      Ken

  28. Nuno said:

    Hi Ken. Just wanted to thank you for your helpful guidance, much appreciated!

  29. Mike Bullock said:

    This has been horrendous and still isn’t sorted.
    I was with Orange pay as you go and had £9.97 credit. This was transferred from my account within 12 hours of subscribing to a new pay monthly contract so I couldn’t use my phone. The SIM card arrived 4 days later with a pac code from orange. I followed the instructions and entered my details online to move my old number over. The following day I could only make outgoing calls, after 3 calls to the technical team and another 4 days the issue still isn’t resolved. A new sim is on the way which could take another 3-5 days.
    Great 10 days without a phone isn’t funny and there is still no guarantee of it working.

    EE’s phone transfer sucks and I wouldn’t recommend EE. Perhaps I should cancel the contract.

    Transferred a phone number from Orange to EE (filter to show only these comments)

  30. Dan said:

    Hi Ken, Vodafone seem to have made an error by which they cancelled my contract account at the end of it’s term instead of converting me to a PAYG account as I had requested. They now claim the mobile number has been lost and cannot be recovered after sending out a letter stating the ‘payg conversion’ is in progress. It’s now 3 days since the contract was disconnected and I’ve had numerous calls to them with an unlimited number of pass the buck to a different team (cancellations, payg, contract, porting team, etc) with differing answers stating from ‘conversion in progress’ to ‘number lost and cannot be recovered’ with every other answer you can think of in between. The number is valuable to me as I had used it for more than 10 years now (on different networks) and the loss of this number is going to hurt me quite a bit (I for sure haven’t measured the magnitude of this for now). Haven’t managed to speak to anyone from Vodafone who’d take complete responsibility of this issue and I’ve been promised a call back from the supervisor of the last cust service rep that I spoke to this morning. What do you think my options are now and is there anything I should be doing to help recover my number?

    Thanks.
    Dan.

    1. Ken Lo
      Ken replied:

      Hi Dan,
      Thanks for your comment. Sorry to hear about the Vodafone screw-up which has caused you to lose your phone number of 10 years. It is a surprise that after sending you written confirmation of the transfer of your phone number to PAYG, they would cancel your contract and the phone number with it.
      In this case, I’d recommend making a formal complaint via Vodafone’s website – this should hopefully escalate the issue and increase the chances of it finally being resolved. If the number was originally issued by Vodafone, there’s still a possibility they could get your number back (i.e. it should still be floating around somewhere in the Vodafone system). If the number was issued by another provider and was previously ported over to Vodafone, it could be more difficult to get your number back. If you aren’t sure which one applies to you, refer to the spreadsheet here. The S/ABC and D/DE are the first 5 digits of number following the leading zero. For instance, if your phone number is 07123 456 789 then the S/ABC is 7123 and the D/DE is 4.
      Ken

      1. Dan replied:

        Thanks Ken! That made a lot of sense. Luckily I did start on Vodafone when I got this number for the first time. Vodafone have now managed to get this number activated this morning (found out after visiting one of their stores), though they are unable to tell me whether I’ve been issued a new contract or if this number is active on PAYG. Am obviously less worried now as the number is back online and not lost forever as feared. Obviously a lesson learnt here for warming up to Vodafone and once things settle down, the top priority would be to switch away from them.

        Read somewhere Vodafone came last in customer satisfaction survey and they seemed to prove that to me in the hardest possible way. Their CS was definitely clueless on what was going on and the number of transfers brought tears to my eyes after trying to explain the situation to every CS Rep that I had to speak.

        Cheers!

        1. Ken Lo
          Ken replied:

          Hi Dan,
          Really glad the problem got solved in the end. I do feel your pain about Customer Services: the problem seems to be there’s just too many people & departments – no single person to take responsibility or ownership of the issue. Thanks for updating us and hope everything with Vodafone will go more smoothly in the future!
          Ken

  31. Geoff said:

    I am confused about how to end my contract with Orange (ee) and move my number to another provider.

    My contract ends on 26-09-14.

    I have got a PAC today (01-09-14) valid for 30 days.

    According to my T&Cs I have to give notice to terminate my Orange contract of “one month”. Does this means 30 days rather than a calendar month?

    Does the fact that I have asked for a PAC mean that Orange have accepted that I have given notice to cancel?

    How does this reconcile with the fact that I was told that if I don’t use the PAC then the contract will simply continue? Either I have given notice and it will end or I haven’t and it won’t. How can it be both at the same time?

    Presumably I have only one date (30-09-14) on which I can give the PAC to my new provider? Because if I give it a day early on 29-09-14 then I have not given 30 days notice and will be stung for another month’s rental. And if I give it in a day late then the PAC will have expired.

    Can I be sure that if I use the PAC with the new provider on 30-09-14 then it will definitely go through and not get delayed or something and expire?

    1. Ken Lo
      Ken replied:

      Hi Geoff,
      Thanks for your comment. You officially gave notice to Orange when you requested the PAC Code over the phone. Because of the 1 month notice when from you requested the PAC, you now need to continue paying your contract all the way up until the 1st October. This is regardless of when you actually leave the network. The one-month notice period doesn’t actually preclude you from moving to another network: it only means your final bill is charged up to this date.
      Hope this helps,
      Ken

  32. Jay said:

    Hi

    I on orange contract. I going switch to t-mobile payg smart pack. I have SIM card ready. I have pac code ready. Do I need put money on SIM card before transfer number or I can wait after transfer number?

    When I fill out t-mobile transfer number online form how I know number transfer work and complete (I know it take next business day)? I get text or something?

    Transferred a phone number from Orange to T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Jay,
      It’s not necessary to top-up your SIM card (though it needs to be active when you submit the PAC Code). I would recommend topping up immediately if it isn’t too difficult (as you’ll need some credit to test the new SIM card and also in case you need to contact T-Mobile Customer Services).
      With regards to the online form, you will receive a confirmation e-mail with details of the transfer and an estimated time for its completion.
      Hope this helps!
      Ken

      1. Jay replied:

        Hi Ken

        Thanks quick reply. This website lot information and way better than EE website.

  33. Zhoumei said:

    Hi Ken!

    I’m currently in the process of doing this from Vodafone to EE, however there is an issue going on. It was supposed to be transferred over the next day however it’s been a bit of a problem. I can call out with the phone number that’s been transferred from Vodafone, but I cannot send texts or receive calls. Any idea whats happening?

    Transferred a phone number from Vodafone to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Zhoumei,
      Sorry to hear about your problems transferring a phone number from Vodafone to EE. If you’re able to call out using your phone number but incoming calls still go to the old network, then the transfer of your phone number is still yet to be finished. I’d recommend rebooting your handset occasionally throughout the number transfer day – this will sometimes iron out any problems on your phone. If you’re still having problems at the end of the working day, the best thing to do would be to call EE Customer Services (dial 150 free from your EE handset). As to why you’re unable to send text messages from your phone, this is a little bizarre as you’ve already managed to make an outgoing phone call. If rebooting your handset doesn’t make a difference then EE Customer Services would probably again be the best bet!
      Ken

  34. lun said:

    Hi there, I am in contract with 3, however i am going to leave UK soon.
    So I am hoping to end my contract with 3 (12 months contract, until 4 oct 2014). Anyway as I read through the website, it’s said that I would need to give them a 30 days notice in order to end my contract.

    I would like to know if I end my contract, what will happen to my number? Will they transfer my number to 3 PAYG ? or they will provide me a PAC codes for me to transfer my number to new telco ?

    The thing is I want to end the contract and continue to use my old number as PAYG (as I might be back to UK for a short business trip few weeks later)

    Please advise. Thanks

    1. Ken Lo
      Ken replied:

      Hi lun,
      Thanks for your comment. When calling Three and letting them know you want to end your contract, you can also provide instructions on what to do with your number. My recommendation is to give them a call on 333 and to ask them to switch your number over to Pay As You Go.
      Hope this helps,
      Ken

  35. Renuka said:

    Hi ken,
    I live in india, had been visiting sfo and New York the past month …..on
    My visit I picked up a lyca sim for international calling which I paid a figure
    Of 39 dollars for a month……now I am back in india, but since I travel a lot to New York was wondering how I could retain my phone number…….please advise,
    Thanking you
    Renuka

    1. Ken Lo
      Ken replied:

      Hi Renuka,
      Thanks for your comment. The only way to keep your phone number from Lycamobile USA is to use the SIM card at least once every 90 days (see section 3.4 of the Lycamobile USA terms & conditions). If you don’t use the SIM card for more than 90 days, the phone number is automatically reassigned to another customer.
      Ken

  36. Chrissy said:

    Hi Ken,

    I came across your very useful website and wonder if you could help me with the following.

    I pay for two phones for my daughters. Daughter One is with Three on a contract and Daughter Two is with EE on PAYG.

    Both daughters wish to keep their own numbers but Daughter One with Three (contract phone) is emigrating to the UAE and will purchase a sim card once there. Therefore Daughter Two wishes to take over her Three contract and cancel her (30 days notice with EE) PAYG

    Are they able to keep their own number but swap Sims ?

    Many thanks for any advice. I have spoken to Three and said that only Daughter Two can keep her number and needs to request a PAC from EE.

    I look froward to your reply, and thank you in advance for your time.

    1. Ken Lo
      Ken replied:

      Hi Chrissy,
      Thanks for your comment. Unfortunately, it isn’t possible to swap the phone numbers across two SIM cards – using a PAC Code will automatically close the account on your old network.
      In your situation, it’ll only be possible to keep one phone number – that of Daughter Two. Daughter Two will need to request a PAC Code from EE and then must provide that PAC to Three to keep her phone number (see this guide for step-by-step instructions). Unfortunately, Daughter One’s number will be lost automatically and the account on EE will also be closed. There wouldn’t be a way of stopping this from happening.
      Ken

  37. Sam said:

    Hi Ken,

    We have a small business account with Orange. One of our employees is leaving the company and would like to retain her phone number as she bought this with her when she joined. The contract was only recently renewed so there is quite a large termination fee that we’d like to avoid. We would be happy to keep the contract with a new number provided by Orange but i’ve been told requesting the PAC code essentially terminates the contract. After a few bad experiences recently, i have little faith in their customer services! Can you confirm that this is correct?

    Many thanks in advance
    Sam

    1. Ken Lo
      Ken replied:

      Hi Sam,
      Thanks for your comment. Under normal circumstances, using the PAC Code will unfortunately terminate the contract with Orange. On consumer plans, this will certainly cause you to have to pay the Early Termination Fee. For small business plans, I’m not totally sure how things will work though I would have thought there’d be a better way. Have you discussed with Orange customer services the possibility of the employee taking over her own contract? Alternatively, I believe most businesses are charged based on the number of active lines. Would it be possible to transfer the subscription to a new line, hence avoiding the early termination charge?
      Ken

  38. SRK said:

    Hi Ken,
    Thanks for this very useful site…I feel lucky to have landed here!
    Mine is a peculiar problem – I hope you can throw some light on this:
    I was with Lycamobile and got a new contract with Three.
    To port my number across, I got a PAC Code from Lyca and gave it to Three.
    Within a day, I was able to make (outgoing) calls using my old number.
    However, shockingly, the incoming calls failed to reach my mobile; calling my number would only result in an “invalid number” message.
    Customer services at Three said that they have done their part of the porting, but are waiting for some files from Vodafone! I was surprised to learn that my mobile number’s PAC code was given my Lycamobile (my previous provider), BUT my number is actually owned by Vodafone (they originally issued my number way back in 1999) !
    Anyway, since then I have been calling Three and I get only one response “We have sent a chaser to Vodafone and are still waiting for the files”. I called Lycamobile and Vodafone – but they bluntly refused to help me as I don’t have any contract with them now (yes, true!).This has been going on since 12 Aug and I am struggling helplessly as my friends and family are unable to call me on my mobile.

    I tried complaining to the Ombudsman service (they ask me to wait 8 weeks!!) and also called Ofcom. Ofcom won’t take individual complaints, but confirmed that the onus of porting my number now lies with Three, the “gaining provider” – and that Three can take Ofcom’s help if they are not getting a proper response from Vodafone.

    I don’t know where to go now ! I could cancel the Three contract and get back to Lyca (or even Vodafone, for all the trouble they gave me!), but am concerned that my number could then land in a black hole as it won’t belong to any network provider during the re-porting !
    Pleeeeeeeeeeeeeeeeeeease help me !!

    Regards,
    SRK

    Transferred a phone number from Lycamobile to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi SRK,
      Thanks for your comment – I’m really sorry to hear about the terrible experience moving your number from Lycamobile to Three. As you mention, there is some work required on the behalf of the network which issued the number originally (Vodafone in your case though you can verify this info via this link).
      As you mention, the onus is now on Three to chase this up for you. I’m really disappointed that Vodafone haven’t been helpful in allowing you to transfer the number – this has led you to miss incoming calls for 9 days already. I would recommend you send an official complaint directly to Vodafone – hopefully this will speed up the process of getting your number transferred.
      Good luck and please keep us updated,
      Ken

      1. SRK replied:

        Hi Ken,
        Thanks for your response and advice.
        I am glad to let you know that the problem was resolved yesterday (21 Aug) after 10 days of agonising wait and dozens of calls!
        Three has agreed to compensate me one month’s price of my contract (£10).
        However, they say if I wish to complain further, I should take this up with Vodafone.

        I am happy that my anguish has ended – however, there doesn’t seem to be a system in place to avoid recurrence of such incidents either with Ofcom or the ombudsman service.

        As Vodafone did not complete the transfer of my files within 24 hrs, it breached the Ofcom regulated standard. As such it should be straight-away penalised. Besides that, for the loss of service, frustration and the helplessness that they subjected me to (imagine being despised when I contacted Vodafone as I don’t have anything to do with them directly), I deserve a better compensation.
        I am also unhappy that Ofcom’s role is only “monitoring” the mobile companies – and the 8 weeks period that someone has to wait before the case is taken up .

        Someone needs to ensure that this doesn’t repeat.
        So I am going to take this battle to Ofcom, Ombudsman service and Vodafone till I get a satisfactory response and compensation.

        I welcome your comments in this regard.

        Thanks
        SRK.

        1. Ken Lo
          Ken replied:

          Hi SRK,
          Thank you for updating us – I’m glad the problem was finally resolved. I do agree that the mobile companies need to be better held to account: in this case Vodafone caused you to miss your incoming phone calls for a period of 10 days. This is pretty unacceptable – Ofcom’s General Conditions of Entitlement say they should be doing a lot better in this regard. So I would definitely support you in taking this further. I hope you’ll receive sufficient redress from Vodafone and with the involvement of Ofcom this will prevent other people from experiencing the same problems in the future.
          Ken

  39. Matt said:

    Hi Ken,
    I’d just like to say thanks a lot for writing this up on your website; it’s very useful and helped me out a lot!

  40. Mark said:

    Hi Ken,

    Great post. Very informative. Quick Q though.

    I’m switching to Three from EE and getting a new iPhone. I’ve got the PAC code. From previous experiences, once the phone is set up with a sim card, the phone incorporates the mobile number for iMessage etc. So when the PAC code is done – ie the number is switched to my new iPhone – do I need to ‘tell’ the iPhone or does it do it all automatically?
    Kind regards and thanks!

    Transferred a phone number from Three to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mark,
      You’re right – iMessage, Whatsapp, etc. will stay continue to stay registered to temporary number. There’s a fix for this: see this comment lower down in the page.
      Hope this helps!
      Ken

  41. Dovile said:

    Hello,
    I have got my pac code and filled form online. I am switching from Vodafone to EE. Aaaaand nothing happened. I have filled that form once again 2 days ago and still nothing happened. I havent got any message. Also I have been trying to switch mobile phone off and on again. Still nothing. I am not sure what to do.

    Transferred a phone number from Vodafone to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hey Dovile,
      Thanks for your comment. It’s strange that nothing has happened since submitting your PAC Code to EE. Have you received any messages from them confirming they’ve processed the PAC Code? It might be worth giving them a call (dial 150 from your EE handset) and checking with Customer Services on the status of your transfer.
      Ken

  42. Tim said:

    Hi Ken,

    First of all, thanks for the great site, very useful and informative.

    I’m in a situation quite similar to that outlined by Pat on August 4th. Both accounts in my case are with Three, my original contract is coming to an end soon but I was able to get a much better deal by opening a new account than by following Three’s upgrade process. The salesman with whom I bought the new account suggested I follow the same process that Pat was thinking of – pick up a PAYG SIM for any other network, get a PAC code for my original account and transfer to the PAYG, give it 24hrs or so to complete then request a PAC from the PAYG network and transfer that onto my new Three account.

    I gave Three’s customer service a call to see if there was any possibility they could simply do an internal transfer between my two accounts, and they said this wasn’t possible – the only way they would accommodate my request would be if they were to change my original account over to a Three PAYG account, which would require I give 30 days notice and at the end of this 30 day period my account would convert to PAYG and they would then be able to do an internal transfer to my new account.

    I thought the 30 day wait seemed a bit excessive for a simple number transfer on the same network, so I mentioned the idea of using a 3rd party network as described above; he initially said that “it would not be possible”, and when I asked for clarification – which required a few minutes on hold while he checked with a supervisor – he came back and told me that “he didn’t think it could work, and certainly couldn’t guarantee it would work.” He seemed to be suggesting that Three would refuse to process the incoming PAC at the end of the process if the number had been on their network at any time in the past.

    In the end I didn’t make any changes to my account and now I’m really not sure what I should do.

    So – phew – that’s my situation. Is there any chance you might be able to shed some light here?

    Thanks very much,

    Tim

    Transferred a phone number within Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Tim,
      Thanks for your comment. There’s really no reason why Three isn’t able to process your number transfer internally (as you say, it’s pretty ridiculous for an internal transfer within the same network). It may be worth asking the Customer Services agent to talk to their manager (often, this will get them to agree to transferring your number over directly).
      With regards to your question, Three certainly won’t refuse to process an incoming PAC if the number was previously used on their network. It’s very common for people to change their networks and then to subsequently change back to a network they were previously on (many other readers have done the same thing).
      Hope this helps,
      Ken

  43. Beth said:

    Hi Ken,
    I’d just like to ask a quick question – I recently called up Three for a PAC code, I then used it to transfer me to Tesco Mobile but I then called up to cancel the use of it as I had made a mistake (regarding the timing of it all). The Tesco caller told me that I would need a new PAC code for when I want to transfer again, but when I called up Three they said that I didn’t need a new one.
    Could you please let me know, from your experience, which one is right?
    Thank you!
    Beth

    1. Ken Lo
      Ken replied:

      Hi Beth,
      Thanks for your comment. I don’t believe you’ll need a new PAC Code as the PAC Code from Three is valid for 30 days. As long as you provide the PAC to your new network within the 30 days, there shouldn’t be any need to get a new code. If the 30 days elapses, it will then be necessary to obtain a new PAC Code.
      Hope this helps!
      Ken

      1. Beth replied:

        Hi Ken,
        Thank you, that is very helpful.
        All the best,
        Beth

  44. Joe said:

    Hi Ken,
    I’m currently on Pay Monthly contract with Vodafone (via Phones4u). My contract ends in January but I would like to cancel it early and move to Three. I understand that there will be a Cancellation Fee and I am fine with that, one problem is however that I also have Phones4u Care with my Contract. So my questions are, could I just cancel my Phones4u Contract and move over to Three? Would I have to pay for the Phones4u Care also? What do I have to do and who do I have to call?
    Thanks in advance for any help
    Joe

    1. Ken Lo
      Ken replied:

      Hi Joe,
      Thanks for your comment. According to the Phones4u website, you can cancel the Care package at any time without any penalty: “You’re not tied in for any minimum period so you can have the policy for as little or as long as you like. You can cancel this at any time by popping into a store, or by calling us on 0844 871 0535, or by emailing relations@policyadmin.co.uk.”
      Hope this helps!
      Ken

      1. Joe replied:

        Hi Ken,
        Thanks for the help! I have one more question, sorry. I’ve been doing some reading on the Vodafone website about cancelling my contract early and it says that I will need to give them 30 days notice, would I still need to give them notice if I used PAC to move network? And is it different if I am using Phones4u?
        Thanks again, Joe

        1. Ken Lo
          Ken replied:

          Hi Joe,
          I believe the PAC Code counts as giving notice of you wanting to leave Vodafone. Their airtime conditions regarding the 30 days notice means they can charge you up to the end of the 30 day period (e.g. if you get the PAC code on August 10th, they’ll charge you until September 9th regardless of when you actually end the contract). In your situation, you’re still within the minimum contract period so it shouldn’t make any difference to the amount you’ll need to pay (i.e. you still need to pay your contract until January 2015).
          Ken

  45. Danni_xo said:

    I am thinking of ordering my new phone today on Tesco mobile, but I can’t request my pac code from T- mobile until next week without being charged as I still have over 30 days left on contract. Is it possible to change my number over to my new phone once I have it? Or do I have to do it online before I receive the new phone?

    Transferred a phone number from T-Mobile to Tesco Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Danni,
      Thanks for your comment. You can request your PAC Code from T-Mobile at any time (the contract won’t actually be ended until your number transfers to Tesco Mobile). There’s never a charge for receiving your PAC Code. However, if you end your contract early (e.g. by giving the PAC Code to Tesco), you may be charged an early termination fee equivalent to 96% of the remaining cost of the contract.
      With regards to providing your PAC Code and transferring your number over to Tesco Mobile, you should always do this after receiving your new handset. It gives you an opportunity to test it out first (e.g. to make sure the handset works properly and that the coverage is OK in your home/office). So I would definitely recommend ordering the handset first – only after it arrives and you’re actually ready to move your phone number over, you can then fill out this form on TescoMobile.com.
      For more information, please see the step-by-step instructions on moving your phone number from T-Mobile to Tesco.
      Hope this helps!
      Ken

      1. Danni_xo replied:

        Thank you! That has really helped!

  46. PAT said:

    Can anyone help?

    I’ve recently come out of a 24 month contract with T-mobile which I then changed to PAYG. I soon realised that my monthly usage (although relatively low) wasn’t cost effective as PAYG. I currently have just over £1.00 credit on this phone – an unlocked Samsung Galaxy S2.

    I started looking at monthly deals and just over a week ago, signed up or another 24 month contract with EE. Apparently I cannot transfer my T-mobile number to EE even though they are on the same network.

    It was suggested that I get a third party SIM, e.g. Vodafone (which is not part of the EE network) and transfer the old T-mobile number to Vodafone, and one this is done requested a PAC code from Vodafone to transfer the ‘new’ (but original T-mobile number) to EE. Hopefully does this make sense? What happens to my old T-mobile SIM? Can I request a new number for that or is it just ‘tough’ with any remaining credit being forfeited?

    Can anyone come up with a better scenario?

    Regards.

    PAYG Pat

    Transferred a phone number from T-Mobile to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Pat,
      As a T-Mobile customer moving to EE, the recommended thing to do is to upgrade directly to EE. In your case, you’ve signed up as a new customer on EE which means using a PAC Code to move your number over.
      Have you tried obtaining the PAC from T-Mobile and submitting it to EE via this online form? After doing this, the number transfer should be processed just like any other. It might be easier to do this than going via Customer Services (customer services may insist it can’t be done as they’d prefer you to upgrade rather than to sign up as a new customer).
      Ken

      1. Pat replied:

        Thanks very much Ken for your prompt response – I sure wish that you I got the same response from ALL of the customer services people I have spoken to over the past few days. I have wasted so much time trying to get this resolved. The only reason I did not ‘upgrade’ from T-Mobile to EE is that the same deal cost over £2.00 per month more (for 24 months). So…… I’ve completed the form (many thanks for the link) and I now wait to see what happens tomorrow. Hopefully by 17:30, my ‘old’ telephone number will be on my ‘new’ phone and I will no longer keep receiving calls for a Ms Donoghue!

        Now all I need to do is try to ensure that I get all my contacts exported safely.

        PS. Why to service centres which are so very obviously based in India insist that there staff adopt ‘English’ names, i.e. I’ve recently spoken with Sharon, Peter and Mark – who speak very poor English – very fast! (rant over).

    2. PAT replied:

      Yay – filled in the form as suggested. A few hours later got a text message from EE stating that there was a problem and to call them on 150. Ages later (as they were so busy), I managed to get through to a customer services lady who took ages to check my T-Mobile account and my EE account and then said that she could do the transfer for me. So before thanking her and saying goodbye, I check that the tranfer will take place before 17:30 today (Wednesday) – ‘yes’ she says.

      Woke up this morning to discover that my T-mobile SIM no longer works (only lost £0.89p) and very pleased to say that my new ‘EE’ phone now has my ‘old’ mobile number. Woo-hoo – only took 12 days and I would have been none the wiser had I not stumbled upon your web site so THANK YOU very much!

      1. Ken Lo
        Ken replied:

        Woo hoo – congratulations Pat and glad to know the phone number transferred successfully! Hope you enjoy using your phone on EE and thanks again for keeping us updated about how the transfer went!
        Ken

  47. shane said:

    i have 3 contracts out with vodafone all on the same account. i have to upgrade one but i can get a better deal on a new contract still with vodafone on the same account. i asked vodafone if i canceled the one thats due an update and take another new contract out would i be able to keep my exsiting number and use it for the new one but thay said this was not possible. how can i get to keep my number but still get the best deal (wich would be the new contract).

    1. Ken Lo
      Ken replied:

      Hi Shane,
      Thanks for your comment. In the first instance, I’d recommend calling Vodafone and asking them to match the deal offered to new customers on their network (they should do this rather than punishing loyal customers on their network). If it’s not possible, you should be able to sign up as a new customer and then ask Customer Services to move your number over (they’ll often require a bit of prodding but there’s no reason why they can’t do this). Finally, as a last resort, you can always port your number to another network and then back to Vodafone via another PAC Code (due to the extra hassle, I wouldn’t recommend doing this unless it was necessary). You can order a free SIM card here if you need another network in which to port your number to.
      Hope this helps,
      Ken

  48. George Lovell said:

    Hi Ken,

    Has a value ever been placed on a mobile phone number that an individual has had for 10+ years which has then been lost by a mobile phone network. ASDA failed to provide me with my PAC when they switched from Vodafone to EE and say that my number has now been lost for ever. Would like to talk compensation for the fact they have lost my number through no fault of mine. The number was priceless to me, but have any values ever been placed on a mobile number in terms of compensation?

    Thanks

    George

    1. Ken Lo
      Ken replied:

      Hi George,
      Thank you for your comment. I’m very sorry to hear that you lost your phone number and that ASDA Mobile have failed to give you a PAC Code when requested. I’m not aware of any precedent regarding the value of a phone number or how much compensation should be due in this case. My recommendation would be to in the first instance, formally complain to ASDA Mobile. Should they fail to resolve the case satisfactorily, you can then complain to the Ombudsman Service and the telecoms regulator, Ofcom.
      Sorry I can’t be of any more help – though I wish you all the best of luck during this process. Do let me know if you hear anything regarding the value of a phone number – I’m sure lots of other readers will also find this info useful.
      Many thanks,
      Ken

  49. Chris said:

    I am trying to transfer my number from pay monthly to pay as you go on orange. Can this be done evened tho I have an outstanding balance but also they have given me a PAC CODE. Any help please??

    Transferred a phone number within Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Chris,
      Thanks for your comment. As you’re moving from Orange Pay Monthly to Orange Pay As You Go, it’s not necessary to use a PAC Code. Instead, you should call Orange Customer Services on 150 (they should be able to change your account over manually without a PAC).
      Hope this helps,
      Ken

      1. Chris replied:

        Hi ken thanks f,or you swift reply, they are saying this cannot be done until I pay them my outstanding balance today and then they will give them to me on a PAYG SIM but then they will charge me £800.

  50. nr said:

    My vodafone contract notice has been given and PAC CODE given to new provider giffgaff. The PAC expires on 30th july but switch is scheduled on 31st July…Hope this works out as I need to keep the same number…

    Transferred a phone number from Vodafone to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi nr,
      Thanks for your comment. I don’t think there will be any problem as long as you provide the PAC Code to giffgaff before the time it expires. In case of any problems, simply give Vodafone another call – they can give you a new PAC Code which you immediately re-submit to giffgaff.
      Hope this helps!
      Ken

  51. mudpie said:

    Hi,
    Love your site – great advice and help.
    I want to change from my pay as you go (Vodaphone) to an EE iphone contract. There is a great deal with EE which unfortunately ends on 31st July. I am trying to use up my credit on my old phone (don’t want to waste it!!!) If I go and sign up for the deal on the the 31st can I wait a while to transfer my number so as to use up my credit?
    Thank you in advance

    Transferred a phone number from Vodafone to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi mudpie,
      Thanks for the kind words and for leaving us a comment! Yep, of course, it’s no problem at all to sign up with EE today and to transfer your number over at a later point (e.g. after you’ve used up remaining credit on Vodafone). The process for transferring your number can be seen on this page – with step 3 (providing your PAC Code to EE), you should only do this when you want your number transferred over (you’ll lose any remaining Vodafone credit here at this stage).
      Hope this helps!
      Ken

      1. mudpie replied:

        Thank you for the info Ken, really helpful.

  52. majraven said:

    Two months ago I obtained a PAC code from Vodafone and passed it on to Asda mobile. The porting of my existing number did not take place as expected, and every few days Asda has been giving me excuses and saying that the tech team is working on it and it should be fixed ‘soon’. Today, almost two months after the port should have taken place, the Asda team has claimed that the PAC code was faulty, and another is required from Vodafone. Vodafone says they have ported the number (to T mobile, for some reason) and they now have nothing to do with my number and cannot issue another PAC code. No calls or texts can be received using my original number, although calls can be made. In effect, both Vodafone and Asda have washed their hands of the matter. Any ideas?

    Transferred a phone number from Vodafone to ASDA Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Majraven,
      Sorry to hear about your problems transferring the phone number. For me, it sounds as if the problem is on ASDA Mobile’s end (Vodafone did everything they were meant to do by releasing your PAC Code). One explanation for what has happened is that both ASDA and T-Mobile use the EE network. Hence, the transfer might have messed up on the receiving network end (e.g. perhaps your number was assigned to T-Mobile rather than ASDA). It does sound as if the issue should be chased with ASDA Customer Services (as Vodafone say, the number has already left their network). Sorry I couldn’t be more helpful, and I do wish you all the best of luck in getting your number back.
      Ken

  53. Arlette said:

    Tried to request PAC code but the automated system just keeps repeating itself so unable to carry out task can you help please

    1. Ken Lo
      Ken replied:

      Hi Arlette,
      Thanks for your comment. Could you kindly clarify which mobile networks you’re trying to transfer your number between?
      Many thanks,
      Ken

  54. Lauren said:

    Hi Ken,

    I’m moving from EE to 3. I bought a SIM only plan from 3 and I am currently on pay-as-you-go on EE. Everything I’ve read so far on keeping my number when switching networks talks about ‘both’ devices. I only have the one handset so should I leave my EE sim card in and wait for it to stop working then put my 3 card in? Or should I use my temporary 3 number in the mean time and wait for that to stop working and then restart it?

    Transferred a phone number from EE to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Lauren,
      Please accept my apologies! When writing, we often assume there’s two different handsets (an old one and new one). In many cases, its actually the same handset (only the network & SIM card is changing). I hope this didn’t cause too much confusion!
      To answer your question, you have the option of using either SIM card until the transfer takes place. If you’d like to continue receiving calls & texts on your existing phone number, I would recommend continuing to use your EE SIM card. Be sure to keep the 3 SIM card somewhere convenient (you’ll need to change the SIM cards over as soon as the number transfer takes place).
      It’s also possible to use your Three SIM immediately. In this case, you’ll be using a temporary number until the transfer takes place. It’s not necessarily a problem but you’ll miss calls & texts sent to your number.
      Hope this helps,
      Ken

  55. Dan said:

    Hi ken i was wondering if you could help me out. I obtained a number 7 years ago from the mobile network virgin. I then gained the pac code and moved to o2 pay as you for a number of years. I then decided to move to three network with this same number but onto a sim contract only deal. i was receiving odd phone calls therefore when my 12 month sim only contract ran out i decided to ring them and change number they terminated the number and i really want that number back. is there anything i can do in order to get that number back?

    1. Ken Lo
      Ken replied:

      Hi Dan,
      Under normal circumstances, it’s only possible to transfer your number if it’s still active and being used on your network. If O2 has terminated your number and replaced it with a number issued by themselves, the chances are the phone number has been returned to Virgin. In this case, it unfortunately won’t be possible to get your number back. To double check, one thing that might be worth doing is calling O2 and checking if they still have your number.
      Ken

  56. Ken Lo
    Ken said:

    Hi all,

    As of last month, most UK mobile operators have switched to using 03 numbers for their customer support (this is in response to recent European legislation). I’ve updated the table above with the new contact numbers. Still waiting on Lebara Mobile to provide a 03 number.

    Ken

  57. charlotte said:

    Hi Ken

    I am returning a mobile with contract as I am unhappy with the network service. Sadly I had already ported my number in before I decided to cancel. The company I bought the phone from say that when I return my phone they will cancel my contract and T Mobile will issue them a pac code that they will then pass on to me. My concern though is that surely the use of the PAC code is what ultimately closes the account. I dont see the company receiving my returned mobile and then leaving the acount open for me to have time to use the Pac code, and I can see them getting the phone and cancelling it right away, and if so, surely the number is lost instantly? My question is, is it worth me ringing t mobile myself to get a pac code in advance just in case, and if the company then lose my account right away, is this pac code still valid? or is it over ruled by the closer of the account? Hope this make sense to you!

    1. Ken Lo
      Ken replied:

      Hi Charlotte,
      Thanks for your comment. I’m sorry to hear about the problems on your new mobile network and also the problems this has caused regarding your phone number. Normally, to avoid these types of problems, we recommend people check their new network/handset and make sure everything’s OK before using the PAC Code.
      Regarding how to obtain the PAC Code, unfortunately I’m not sure what will happen in this case! You’ll have to liaise with both T-Mobile and the retailer you bought the handset from. It may be possible to call T-Mobile and to obtain the PAC code yourself. However, this will stop the other company from obtaining your PAC Code (a PAC Code is valid for 30 days and a new PAC Code can’t be issued if another is still active) – it could also mess up how they process their returns.
      Good luck and do keep us updated about how you solve the problem!
      Many thanks,
      Ken

  58. roy said:

    I was with O2 on a 2 year contract and recently finished the contract and cancelled my direct debit and switched onto PAYG to keep my number and they sent me a new simcard. When I called them to ask for the pac code ,they want me to top up 10 pounds to release a code. Is it right.

    1. Ken Lo
      Ken replied:

      Hi Roy,
      You should never be charged for obtaining a PAC Code – it’s your legal entitlement and O2 isn’t allowed to charge for issuing a code. Are you instead being charged for calling O2 Customer Services? It’s worth noting that unlike Pay Monthly, there’s a 25p charge for calling customer services from a Pay & Go mobile. Couple this with the £10 minimum top-up (this may explain why they’re asking you to top up). To get around this, use a landline or another mobile phone to call customer services on 0344 8090222. This is charged at standard UK landline rates.
      Hope this helps,
      Ken

  59. Tony said:

    I have recently signed-up for a contract for an iPhone 5S at Phones4U. I wanted to retain my existing T-Mobile PAYG number and the best coverage option was offered by EE 4G.

    However, the P4U salesperson told me I could not transfer a T-M number directly to EE, because they are “effectively the same provider” and that if I wanted to retain my number, I would either have to transfer it first to a ‘third party’ SIM and then transfer it again to EE, or choose another (3G) provider.

    In the event I chose another provider, although I have not yet effected the transfer. But, having now researched this on your website, the advice I was given seems somewhat dubious.

    Can you clarify the position, please?

    Transferred a phone number from T-Mobile to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Tony,
      Thanks for your comment. As you mentioned, T-Mobile and EE are essentially the same company (T-Mobile is a 3G-only brand whereas EE also provides 4G coverage). As part of the push towards 4G, EE has tried to encourage T-Mobile customers to upgrade to 4GEE. This is normally done as an upgrade within the network (there’s no need to use a PAC Code). In your situation, you were looking to sign up as a new customer on 4GEE and to port your old number from T-Mobile. Though I haven’t tried it, I believe a PAC Code would also do the job in this situation (e.g. you can still use a PAC code though it’s not totally necessary). A PAC Code is still required to transfer your number from Orange to T-Mobile.
      Hope this helps,
      Ken

  60. RB said:

    Just wanted to thank you for setting out so clearly how to make the transfer, as I was pretty clueless!

  61. Shaun said:

    Hi Ken,

    I have asked my provider this but they do not seem to understand my request.
    i am currently with orange and use the pocket landline service with gives you a second number which is a landline number which i use for business. i want to port both my numbers from orange and can see no problem porting the mobile number to three network but i also want to port my landline number to any company that provides a divert service similar to pocket landline. i am concerned Orange haven’t got a clue how to do this and will lose my valuable business landline number.
    Can you investigate this for me and see what you can find out.

    thanks Shaun

    1. Ken Lo
      Ken replied:

      Hi Shaun,
      Thanks for your comment. Unfortunately, I’m not aware of the processes required to transfer an Orange Pocket Landline number to another provider. Ofcom’s website provides little information: only that companies need to provide the service if you’re staying at the same address (this doesn’t really apply in your current situation). Unfortunately, the PAC Code system only works for mobile numbers – there’s fewer legal protections around a landline number (e.g. it’s impossible to keep your current number if moving telephone exchange). My gut feeling is it might not be possible to transfer your landline number elsewhere (though do let me know if you find out otherwise).
      Sorry I couldn’t be more helpful!
      Ken

  62. Lynne said:

    I am currently with t mobile but they are unable to offer me a deal directly that i can get via the internet on the same network. Do i need to get a pac code to transfer over to the new deal? Box help would be appreciated. Thanks

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Lynne,
      Your best bet would be to contact T-Mobile: they should hopefully be able to do this internally. If not, it’s always possible to port to another network and then to port your number back using a new PAC Code (you can get a free Pay As You Go SIM card for this purpose here.
      Ken

  63. Farzana said:

    I am currently trying to transfer my EE number from one contract to another as I was unable to upgrade my original contract. EE have come back and said they can’t do that and I have to transfer my number to another contract before I can then use it on my new EE contract. LAME!

    Transferred a phone number within EE (filter to show only these comments)

    1. Andy replied:

      Me too. How did you get on?

  64. Ed said:

    Dear Ken,

    I think you might be the most helpful person on the internet…

    I’ve recently moved from Orange to Tescomobile.

    On Thursday 19th June (it’s now tuesday 24th) I requested to have my old number transferred. They emailed me with:

    “Thanks for your recent request to keep your mobile number. We’re working on transferring it now” etc etc

    So all seemed good.

    But it’s now Tuesday and nothing’s happened (my phone is still working on a different number).

    Should I sit tight or get onto customer care?

    Thanks.

    Ed.

    Transferred a phone number from Orange to Tesco Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Ed,
      Thanks for the kind words ;) If you provided the PAC Code to Tesco on Thursday, the number transfer should have completed sometime on Friday (otherwise on Monday if you missed the daily cut-off). As it’s now Tuesday and your number has still failed to transfer, I would definitely recommended getting in touch with Tesco Customer Services (you can do this by dialling 4455 from your Tesco handset). They should be able to give you an update on the transfer (it might be possible they forgot to action the transfer).
      Hope this helps,
      Ken

  65. dipak chauhan said:

    Hi Ken

    I took out a contract on o2 via CWH and ported a number from o2 only to be offered a better deal by O2 the following day.

    i then cancelled by CWH contract the port of my number took place to o2.

    My order was on Monday, cancelled on Wednesday with the item not being delivered as I asked CWH rep to ask DPD driver to not deliver. The item was at CWH warehouse on Thursday 8.40 and now I am being sent from pillar to post in getting a PAC code from CWH/O2 to port number back to my new contract with Vod.

    What are my options? I am really frustrated. By the way this has happened in the last seven day (from Monday 17th June owards).

    Regards

    1. Ken Lo
      Ken replied:

      Hi Dipak,
      Thanks for your comment. Sorry, I was a little unclear about your situation: were you simply moving from one O2 account to another O2 account (only purchased via the Carphone Warehouse)? Or were you moving from Vodafone to O2 and you now wish to reverse the number transfer after providing the PAC Code to O2?
      Ken

      1. dipak replied:

        Ken
        i was a Vod customer and obtained PAC which i used for new CWH (O2) contract but cancelled the CWH contract the following day but the phone got ported to o2 as i had given the code to CWH.

        The CWH (o2) phone was return to sender when i cancelled and received by CWH last Thrusday. But CWH are now dragging their feet porting the number back to me as i have chosen to stay with Vod!!

        I would not recommend CWH to any one particularly as this situation has occured at a difficult time when my elderly parents have been ill.

        I notice ofcom suggest port should not take more then 2 days. CWH have had their O2 phone back in their warehouse since last Thursday (19th June).

        Regards

        1. Ken Lo
          Ken replied:

          Hi Dipak,
          Thanks for the update. Your example is a good situation of why I normally recommend people wait for their new handset/SIM card and test it before using their PAC Code. It saves a lot of hassle in case you need to return or refund your phone (in your situation, you’ve been left in a state of limbo as a non-O2 customer with your phone number already transferred over to O2). I guess this is something you’ll need to chase up with O2 (e.g. find out which account your number is assigned to) and I do wish you the best of luck. Please do keep me updated on any developments in getting your number back.
          Ken

          1. dipak chauhan replied:

            Good advice Ken. Sadly o2 have disconnected my phone and are asking 30gbp to give me my number. CWH have taken the max time to obtain my PAC code and have today “reassured” me that i should not worry and that they will have my pac code by tomorrow (Friday a full week and a bit later) and that even though my number has been disconnected i will be given it back.

            The moral of the story then is never port until you have tried the contract out. Or put another way dont be nice and honest but use the product try it and then return keeping your number and not having any heartache. Not very happy with either CWH or O2.

            Dipak

  66. Paul said:

    Hello, i ported my vodafone number to three, before couple days receive text restart my phone , and i can make calls and send text but i not able receive incoming call or text, When calling straight goes to voicemail welcome to lyca mobile (vodafone). , i already contacted ree they told me cant see any problems and on system shows everything works fine, they told me i have to wait they will send to technicians to chekc again, maybe someones know why still cant receive calls? Is problem from vodafone or three? Looks like porting done only half. Thank you

    Transferred a phone number from Vodafone to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Paul,
      Thanks for your comment. Sorry – I was a little unclear on your original mobile network: was it Vodafone, Lycamobile or Lebara Mobile? To give a quick overview, Lycamobile actually uses the O2 network (maybe you’re referring to Lebara which instead uses Vodafone as their network coverage provider?).
      Anyway, with regards to the situation, it looks as if the porting is incomplete. The problem could be on either end but your best bet would be to get in touch with Three (dial 333 from your Three handset). They should hopefully be able to resolve the situation (and can liaise with your old network if required).
      Hope this helps,
      Ken

      1. Paul replied:

        hi Ken,

        sim card is vodafone, but i dont know why voice mail says welcome to lyca mobile please leave your message, i already tryed contact three few times ,they told me wait ,but nothing happends, its 6 days nothing happens, also i was in three store and they gave me new sim card, but thats not help, still cant receive incoming calls and text and my voicemail still lyca but network is vodafone, the sim was brand new i get pac code and fill online form on three website, and on 18 jun get messages to restart my phone, i can make a the calls send text and use data internet, looks like split service, , but not sure why on vodafone network says welcome to lyca mobile. also three send me email to check this, but 4 days no anwser. maybe problem with old network?

        1. Ken Lo
          Ken replied:

          Hi Paul,
          That’s positively bizarre – was your phone number originally issued by Vodafone or Lycamobile? You can check the spreadsheet here if you aren’t totally sure. If it was originally a phone number issued by Vodafone, I guess the phone number has transferred to the wrong network. If the phone number was issued by Lycamobile, it may have gone back to the original network. Either way, it’s exceptionally bizarre and I’m also at a loss to explain what has happened!
          Ken

          1. Paul replied:

            well that vodafone sim card was brand new unpacked, i contact vodafone and get pac number, and when sim was unused i tryed to call so before says welcome to lycamobile, i really dont know why on vodafone says lycamobile, dont know where is the problem. but they check the number in vodafone and generated pac code , i dont think vodafone can generate lycamobile pac code ?

          2. Ken Lo
            Ken replied:

            Hi Paul,
            It is very bizarre – I’m not sure why your Vodafone SIM card would have given that message (but it’s still worth checking the spreadsheet I sent to see if the number was originally from Vodafone). This article from 2009 gives more information on how to use the spreadsheet. Once you know the SABC and D/DE codes, check the company the number was issued to. This should give you some more information when going back to Vodafone/Three.
            Ken

  67. David Hancock said:

    I need to convert my mobile number 07********* from Utility Warehouse to Vodaphone but the online form does not list Utility Warehouse as an option.
    I have the PAC code for this mobile number.

    What should I do?

    1. Ken Lo
      Ken replied:

      Hi David,

      Thanks for your comment. Apologies, as our PAC Code Finder doesn’t support Utility Warehouse at the moment. As you’ve already gotten the PAC Code from Utility Warehouse, the only step remaining is to use it with Vodafone. For instructions on providing a PAC to Vodafone, please see the ‘Using your PAC Code’ section of this article.

      Hope this helps!

      Ken

  68. Theo said:

    Hi Ken

    I’ve had the same problem as Ken and its been a week now and still no number transfer to my new phone.

    I’m having to use the old phone on 3G.

    I’ve made many calls to EE but still no joy.

    Any suggestions?

    Theo

  69. Georgia said:

    I transferred over from vodaphone last thurs it’s now Tuesday and still my old number hasn’t transferred over I rang Saturday and min and both times was assured it should of happend Saturday but defiantly will happen Monday , still nothing , I’m really annoyed , if I new it would take 5 days or more I wouldn’t of done it not impressed

    1. Ken Lo
      Ken replied:

      Hi Georgia,
      Thanks for your comment. As you mentioned, you provided the PAC Code to your new network on Thursday last week. Depending on the time you provided the PAC code, the number should have transferred over either on Friday or on Monday this week (it’s all to do with your new network’s daily cut-off time for providing a PAC). Contrary to what you were told, number transfers will never take place on a Saturday (see section: Expected Timeframe for Number Transfer).
      As it’s now Tuesday, the transfer of your number is now overdue. I’d recommend getting in touch with your new network and trying to find out where the hold-up has been. You can also remind them of their legal obligations: there’s a maximum amount of time they’re able to take in processing the request.
      Ken

  70. Ken said:

    Having switched from O2 to 3 without problems I have noticed that my phone (a moto G) shows its phone number as being the original number assigned to the 3 SIM rather than the phone number I ported from O2.

    Is there anyway to ensure that the correct number is displayed for my phone?

    Transferred a phone number from O2 to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Ken,

      Thanks for your comment. Is this a problem with your Caller ID (the number which shows when you make a phone call) or a problem on the handset itself? For caller ID, the best thing to do is to contact Three Customer Services (call 333 from your Three handset). For the latter (a problem on your handset), a quick restart will normally solve the problem (you may also need to re-register through apps such as WhatsApp).

      Hope this helps!

      Ken

      1. Ken replied:

        Hi Ken,

        Thanks for the reply. I was able to edit the SIM number on another Phone (Samsung Galaxy ACE DUOS) by going to Contacts/Settings/Own Numbers and editing My Number.

        So it now shows up correctly on both the phone and caller ID.

  71. roro said:

    I am a giffgaff member and have been for a few years however my sim card suddenly stopped working and i had to order a new sim card from giffgaff, im worried about how to transfer my number to my new sim as i have never done it before and i don’t want to change my number. Please may you give me any information and phone numbers i need as i find it difficult to contact giffgaff too. Please help.

    1. Ken Lo
      Ken replied:

      Hi Roro,

      Thanks for your comment. As a giffgaff member changing your SIM card, you’ll need to use their SIM Swap tool. Your phone number will be transferred to the new SIM card and the old SIM card will be deactivated after. It’s a straightforward process: many people use the tool to change their size of SIM card or to upgrade to a 4G-enabled SIM.

      Hope this helps!

      Ken

  72. Kim Ward said:

    Hi Ken,
    After no end of problems with signal on Vodafone I switched to T-Mobile but the problems continued. After 4 months, 3 new sim cards, new phone returned for checking and many hours talking to the appalling customer services at EE I managed to get a UK based engineer who said my problem lay with Vodafone as even though I had moved my contract to EE the profile of the number remained with Vodafone and when you move your number to any provider the original issuer is still in control. I was also told I shouldn’t expect my phone to keep a signal when in a vehicle travelling at more than 50 mph.
    EE would have to request Vodafone to reset the profile and it would take 3 days. It did improve and work for about a month.

    1st question is this true?
    If it is true then if you are having continual problems like me is it worth just ditching the number and starting again. I have had my number for business for over 12 years so not something I really want to do.

    Kim

    Transferred a phone number from Vodafone to T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Kim,

      Thanks for your comment. It is true that when a number is ported, there is an entry within a central database to show the phone number has been moved to another network. To give some background, refer to this spreadsheet from Ofcom. The spreadsheet shows the block of phone numbers allocated to each network (your phone number would originally belong to Vodafone). When a phone number is moved to another network, it needs to be listed within a separate database (otherwise the call would still be routed to Vodafone instead of T-Mobile). Generally, the system to transfer numbers works very smoothly and I rarely hear of problems like yours. Also, even in the event of a problem with the number transfer system, I don’t see how it would affect your mobile coverage (receiving a signal is totally independent of the PAC Code system).

      To test things out, my recommendation would be to carry out an experiment using a T-Mobile SIM card. It’ll have a brand new number (not ported from Vodafone). Insert the SIM card into the handset you normally use. You can watch the bars of signal when travelling in a vehicle. I suspect you’ll see similar behaviour even with the new SIM card (if so, the problem is either with your phone or with T-Mobile’s coverage).

      Ken

  73. Nigel Brown said:

    Hi,

    Just switching from T mobile to EE, and have simply turned off my old phone, and left on my new one, as advised by EE.
    The new phone does have a number in it, ( although not my number ) and I can make calls, although no mobile network.
    Is this normal, and will my existing number transfer automatically within a few hours or so ?
    Any help appreciated !

    Transferred a phone number from T-Mobile to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Nigel,

      Thanks for your comment. It’s really odd that this has happened: especially as you’re upgrading from T-Mobile to EE (technically, both are now the same network). If the problem doesn’t resolve itself within a couple of hours, I’d recommend calling EE customer services on 150. Do keep us updated on how you get on!

      Ken

  74. mika said:

    Hi I have a question. I want to change my operator, however I wanted to buy a mobile through one of the website which compares the deals, as they seem to have the best deals and I am not really sure if I still will be able to transfer my number. Have they got that option to choose at the end of the buying process?

    1. Ken Lo
      Ken replied:

      Hi Mika,

      Thanks for your comment. The number transfer process doesn’t take place when ordering your new handset: it only takes place after you’ve received the new phone. Hence, it doesn’t matter if you buy your phone from a third-party website. You only provide the PAC Code after receiving your new handset & SIM card (either through an online form or by calling customer services). You can use my PAC Code Finder for step-by-step instructions.

      Hope this helps!

      Ken

  75. Anthonia said:

    I have been through the whole pac code thing. I am not receiving any phone calls at all however i can make them.

    1. Ken Lo
      Ken replied:

      Hi Anthonia,

      Sorry to hear about the problems transferring your phone number. You’ll need to contact your new mobile network – they can check up on the status of the number port and should be able to resolve the problem.

      Hope this helps!

      Ken

  76. Neil said:

    Hi Ken,

    2 years ago I switched form Orange to T-mobile (even though both parts of the same company (EE)) and ported my number across.
    I was able to get a new phone and cheaper line rental by not “upgrading”.

    Is this still possible i.e. switch between orange and t-mobile or have they now closed this loophole?

    I plan to do the reverse (i.e. switch from t-mobile back to orange) now my contract is up.

    May I add that you have a really informative helpful website and well done on replying to those with questions (some website owners abandon their projects after a small amount of time).

    Transferred a phone number from Orange to T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Neil,

      Thanks for the kind words and really glad to know you found the website useful! Yes, it’s still possible to switch from T-Mobile to Orange and you can still sign up as a new Orange customer. The drawback of your plan is that Orange and T-Mobile are no longer available online. You can still buy an Orange contract, but only in EE’s retail stores (where sales staff will normally push you towards an EE 4G contract). It can be a little difficult obtaining details about the Orange deals so you may need to push this with the staff.

      Ken

  77. JOANN KUSSELUK said:

    Can i change networka and keep my telephone #that i have had for 8+ years its a out of state area code it is a California State # Virgin Mobileand i want to go with Cricket in Nevada but keep the California #…Please Reply back to me ASAP….Thank You For Your Time,JoAnn Kusseluk

    1. Ken Lo
      Ken replied:

      Hi JoAnn,

      Thanks for your comment! Unfortunately, the details on this page are only relevant to the UK: the US has an entirely different system for transferring your cellphone number between carriers. Please accept my apologies as I’m really not sure how the US system works!

      Ken

  78. Melvyn Burton said:

    Hi Ken,

    You say ‘Once the phone number has been transferred to Virgin Mobile, your account on Orange will automatically be closed. You’ll receive a final bill for any outstanding charges’. I’m currently on pay as you go, so will the refund my any outstanding credit?

    Thanks

    Melvyn

    Transferred a phone number from Orange to Virgin Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Melvyn,

      Thanks for the comment! If only it worked in such a fair way… unfortunately any remaining Pay As You Go credit will be forfeited during a number transfer. For Pay Monthly, it works slightly differently… if your account is in credit you’d then be able to claim a refund.

      Sorry to bear the bad news for PAYG users: you’ll either need to use up remaining credit or you can instead donate it to charity (e.g. to Cancer Research UK). If you do neither, then it’s retained by Orange as profit.

      Ken

  79. Yvonne said:

    Hi I have been with ASDA mobile for a long time, never had a problem but now terrible, I have not been able to use my phone at all – tried changing to the new network EE at the weekend the sim card that ASDA provided is blocked, I have done everything it says on the ASDA letter, my vodafone will not work have tried the card in a t-mobile, still nothing.
    PLEASE HELP I AM A FULL TIME CARER AND NEED TO KEEP THE NUMBER I HAVE

    Transferred a phone number within ASDA Mobile (filter to show only these comments)

  80. stewart said:

    I gave vodaphone my Ovivo pac code 7 days ago and was told it would be transfered 5 days ago, and I am still waiting for them to update my vodaphone sim to my old. they say there is a network problem…

  81. Tunde said:

    Hi,
    My contract with t- mobile ends on 26 April. Called them today to terminate contract next month 26th and also requested and got a Pack code for the sim which I was told must be used latest 24th April. However I will be starting another contract on the 23rd April with carphonewharehouse but on the same network t-mobile. Is this allowed, that is, accepting the pack code even though they provided this in the first place or what will I do to retain my current number with t-mobile if this arrangement will not be possible. Please advise and I am grateful for your response.

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Tunde,
      Thanks for the comment. It’s not necessary to have a PAC Code when changing tariff within the same network (e.g. going from T-Mobile to another T-Mobile contract). In theory, I believe you should have gone through the upgrade customer route when buying your new contract on T-Mobile. Perhaps it’s worth getting in touch with CPW and asking them whether this is still possible. If not, contact T-Mobile Customer Services and see if they’re able to do an internal transfer. Worst case scenario, you can port your number out to a different mobile network before porting it back into your new T-Mobile contract. If you need to do this, I recommend picking up a free Pay As You Go SIM card.
      Hope this helps,
      Ken

      1. Lee replied:

        Hi Ken,

        I want to transfer my wife’s Orange PAYG to an new Orange Sim Only deal (she wants to stay with Orange and keep her number).

        The easy way is to “upgrade” for £9/month bur I can get the same deal for £6.67/m online as a new customer.

        It has been suggested that transferring from Orange > Someone Else, wait a few days and then transfer Someone Else > Orange.

        Do you know how long I’d have to wait between transfers?

        Regards

        Lee

        1. Ken Lo
          Ken replied:

          Hi Lee,

          Thanks for getting in touch! The normal timeframe for a phone number transfer is listed here. In short, it can take one working day to transfer your number between networks. So if well timed, you can complete the whole process of going Orange -> Somewhere Else -> Orange again within two days. I’d also keep a careful eye on daily cut-off points (for Orange/EE it’s 5.30pm). If you provide a PAC Code after this time, it’ll take one extra working day.

          Good luck!

          Ken

  82. Mairi said:

    Hi Ken
    I have transferred my number using a PAC code from Vodafone to Tesco mobile. The number appeared to transfer successfully as I am receiving texts to my old number on my new phone, but when I send messages it is my temporary tesco mobile number that is appearing on the receiver’s phone. Will this disappear once my vodafone contract finally ends in 30 days?

    Transferred a phone number from Vodafone to Tesco Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mairi,

      Thanks for your comment. It looks as if there’s a problem on Tesco Mobile’s side. They haven’t yet updated your Caller ID number which is why it’s showing your old temporary number. I recommend getting in touch with their Customer Services team: dial 4455 on your Tesco Mobile handset. Fingers crossed they should be able to fix the problem for you!

      Ken

  83. Jem said:

    Hi Ken, I ported my very nice number from O2 to Vodafone mid Jan. Since I have not been able to receive any calls from any other provider or landline other than vodafone and no texts except from Vodafone. It has been very difficult 8 weeks with what amounts to a zero service. I am able to text and dial out and my nice number is shown as the caller, it just dosent work the other way. I have been in almost daily contact with vodafone to get them to resolve the issue, they havent I just go from one tech to another and empty promises that it will be resolved. I can hardly believe that this is a strange and never been encountered problem in the whole of the world. I have come to end of tether and have complained to Ombudsman. Thats the background. If I should go down the route of severing my contract and requesting my PAC number is it likely I would have the same problem with another provider…. has my number/code been scrambled!

    Transferred a phone number from O2 to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Jem,

      I’m really sorry to hear your experiences about transferring a phone number from O2 to Vodafone. It’s a rare problem as most PAC Code transfers happen without any issue. Was your phone number originally issued by O2 or was it issued by another company? Your phone number will come from the block of numbers issued to your first mobile network (see the full list on OFCOM’s website). For instance: 07734 is O2, 07735 is Three, 07741 is Vodafone, etc. Then, somewhere along the line, there’ll be a database of phone numbers transferred to a different mobile network. For instance, the database might say that 07734 555 555 is now on Vodafone rather than O2. The problem with your incoming calls & text messages likely originates from that database.

      Either way, Vodafone is the responsible party which should resolve this issue. I hope the issue can be solved promptly for you, with the involvement of the ombudsman. Please do get in touch and let me know how you get on with Vodafone.

      Ken

  84. Georgie Robson said:

    Hi Ken,

    Thanks for all the information provided above. I wish I had read it before I started the transfer from 3 to giffgaff as it’s Saturday now and so my old number will not transfer until Tuesday. Should have transferred between Monday-Thursday!
    I have a couple of questions:
    - My new giffgaff SIM has now been activated and everything is working fine. Can I put my old 3 SIM back in my unlocked Nexus and use it until Tuesday?
    - If I do this will I have to go through setting up the Internet connection again do you know?

    Transferred a phone number from Three to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Georgie,
      Thanks for the comment! It’s no problem at all requesting your number transfer before the weekend: you’ll still have coverage on your old Three SIM card until the number transfers over. So yes, do feel free to stick the Three SIM card back into your unlocked Nexus smartphone. When doing so, it might be necessary to restore Three’s APN settings. On Tuesday, when your number transfers over, you can put the giffgaff SIM card into your Nexus device and restore giffgaff’s APN.
      Hope this helps!
      Ken

      1. Georgie Robson replied:

        Thanks Ken,
        I did swap back to my Three SIM until today and fortunately I did not have to restore the APN settings.
        I just tried to use my phone this morning and finding I was not connected any more to Three I have inserted my Giffgaff SIM and hey presto everything is working. I haven’t even got to go through all the setting up again to use the Internet.
        Modern technology is wonderful! I’m over 60 and really appreciate it – and blogs like yours too that help when I do get stuck. So thanks again for your help.
        Georgie

        1. Ken Lo
          Ken replied:

          Hi Georgie,

          Great news – thanks for updating me on the status of your phone number transfer! Glad to know everything worked smoothly :) And thanks also for the kind feedback… I’m really glad to have been able to help!

          Ken

  85. Argy said:

    Hi Ken,

    I have been living a nightmare to transfer my phone with Lebara and i would like your advice. I have requested my PAC code from Vodafone which was my old provider and received it within a few minutes. I then called Lebara and gave them the PAC code along with my number details and they informed me that around Tuesday i will be diconnected from my old network, and i should wait until the night of the same day to be connected with Lebara. The service was indeed disconnected on Tuesday, however, despite expecting to be connected a few hours later on Lebara nothing has happened. I have called them on Wednesday, experienced terrible customer service and was charged a 40 minute long call, and they aknowledged they had made a mistake and transferred my old phone number to the wrong sim card(!) and not the one i had. They promised they will resolve it asap and give me a call back at my office. I also requested to be sent an e-mail. On Thursday and after waiting another 24 hours without any feedback or e-mail regarding the status of transferring my number, i had to call the customer service of Lebara myself, again. Guess what happened: I had to go to the whole identitification process and details again, only to be told that the customer service had done nothing yet forward to my call the following day! They said there was no request on my case done to the technical department of the company yet! It is currently Friday and still i am not connected on Labara network despite their promises that in 24 hours it will be resolved. My question is this: Does it make sense that it takes them SO LONG to transfer my number, even if they have done a mistake? And do you think there is a chance i might loose my number? I have no trust to what they say now as i have seen no action and results so far so your feedback will be useful.Thanks a lot!

    Transferred a phone number from Vodafone to Lebara Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Argy,

      This sounds like a really unfortunate situation – it does sound as if Lebara Mobile has botched up your number transfer. They’ve transferred your phone number onto the wrong Lebara SIM card. You didn’t say whether the other Lebara SIM card is actually in use – but if so, it potentially means someone else can intercept your phone calls and text messages. Not only does this pose a risk to your privacy, it’s also been a huge disruption to your service. Lebara should certainly be dealing with this as a matter of priority – if not then I’d suggest escalating the issue to Lebara’s management or CEO.

      From the sounds of it, action definitely needs to be taken on the Lebara Mobile side. I don’t think there was any mistake from Vodafone’s side, as your number transferred successfully off their network to Lebara. The issue is with Lebara’s internal process: they assigned your phone number onto the wrong SIM card. There shouldn’t be a risk of losing your phone number, as long as Lebara re-assigns your phone number correctly. Providing Lebara doesn’t return your phone number to Vodafone, I don’t think there’ll be a risk of losing your phone number.

      Good luck and fingers crossed for a resolution with Lebara. Do let me know how you get on and if you have any other questions,

      Ken

      1. Argy replied:

        Thanks Ken. None of the sims has been working and after 2 further calls to the customer service and a formal complaint issued earlier, i was assured that my issue is being dealt seriously now(!). However its 20.00pm and i am still not connected, my guess is , will not be till much longer.No reply to my e-mail, no other form of feedback or update, however they promised they will update me when they have further info via e-mail. No indication of how long re-connecting my number might take. It seems that this process is for them more complicated that nuclear science! Lebara customer service is non existent, so next step is Ofcom and Ombudsman.

  86. Alan said:

    I think I may need to contact Orange customer support but just wanted to get some background in case.

    I have just switched from a T-mobile SIM only 30 day plan to an Orange pay monthly.

    I obtained the PAC from TM yesterday and gave it to Orange. I received a txt message from Orange on my OLD phone telling me that my settings had been updated and to turn my phone off and back on again this morning about 4am.

    Now, today, I can make outgoing calls and texts and the receipient gets my old number showing on their screens, however, incoming calls and messages are going to my old phone.

    The phone number that came with my Orange phone has been disconnected.

    Does this sound like the transfer is still in progress and I received the text too early? Or should I be concerned that there is a problem now?

    Any help, gratefully received.

    Transferred a phone number from T-Mobile to Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Alan,

      It sounds as if your phone number transfer might still be in progress? My recommendation is to restart your phone every couple of hours – if there’s still a problem by the end of the working day then you should get in touch with Orange Customer Services (dial 150 from your Orange handset). Fingers crossed everything will work properly – do keep us updated on the status of your transfer!

      Ken

  87. Emma said:

    I work through an agent who has kindly provided my iPhone for 8 months through his shared minutes O2 contract.

    I asked him for my PAC code and his business telecoms provider gave him/me three options:

    1. Your new company or you take on a new Contract with O2 to put the number on and then I continue your existing Contract through my company account with a new number and take back your phone. Clearly this is fairly restrictive but costs you nothing other than ongoing contract charges;

    2. We terminate the contract and send you the PAC code (a cost of £263.16 + VAT). You give me the phone back

    3. You send the phone back to us and lose your number.

    My new company are on BT so surely if my agent is continuing the contract I should just be able to port my existing number? Alternatively I have an O2 SIM on PAYG which I could use to bridge the port for a couple of weeks until I start my new job on 17th Feb.

    Any advice for me please?

    Thanks

    Emma

    1. Ken Lo
      Ken replied:

      Hi Emma,
      A quirk of the PAC Code system is that the old contract will be cancelled when the number transfer takes place. For most people, this is the intended behaviour (you don’t want to continue paying for an old contract when you’ve switched to a new one). In your case, however, it can cause a bit of a dilemma. Doing a number transfer within O2 would avoid the PAC Code system and hence, this behaviour.
      I’m afraid I can’t advise on the best solution for the problem: it’ll depend on the relative costs and what your new company is able to accommodate.
      Ken

  88. janette said:

    Hi,Ken,will I be able to keep pictures after switching from Virgin to Tesco mobile?

    Transferred a phone number from Virgin Mobile to Tesco Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Janette,
      Changing your mobile network won’t affect the photos on your phone. If you’re upgrading to a new smartphone, you might need to copy your photos across. Take a look at my guides on transferring your data between Android devices. Alternatively, from iPhone to Android or from BlackBerry to Android.
      Hope this helps!
      Ken

  89. Dawn said:

    Hi Ken,
    I just wanted to ask if I transferred my 3 pay as you go SIM number to a T-Mobile SIM, would the 3 SIM still work if I used the T-Mobile SIM and vice versa?

    Transferred a phone number from Three to T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Dawn,
      Unfortunately your old account at Three will close after the PAC Code is used. Hence, your Three SIM card will no longer be active and you’ll lose any remaining PAYG credit. You’ll no longer be able to make or receive any phone calls. My recommendation is to grab a new SIM card from Three – it’ll work in your handset (even if locked to Three).
      Hope this helps!
      Ken

  90. Trefor said:

    Hi Ken
    I have a 30 day contract with Talkmobile which I gave notice to quit on 10th Nov ’13. I had an acknowledgement that the contract will end on 10th Dec ’13 which was fine. I asked for a PAC yesterday 1st Dec so I can xfer to Giff Gaff SIM only and they said they can only do one or the other i.e. PAC code or cancel contract and implied that the contract will have to run for a further 30 days from issuing the PAC code. Surely this can’t be right? If I use the PAC code on the 9th Dec and Giff Gaff xfer it over the next day, surely the contract will end then? If not, how can I use up another months contract allowance without a phone number?
    Thanks
    Trefor

    Transferred a phone number from Talkmobile to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Trefor,

      Your Talkmobile SIM is 30-day rolling contract (so you need to give 30 days notice when leaving the network). At present, your account is scheduled to close on Tuesday 10th December. If, at this point, your phone number is still on Talkmobile then you will lose your phone number forever (there’ll be no way of recovering it and having it sent overt to giffgaff). Hence, you’ll need to make sure your phone number has been transferred before the 10th December.

      In theory, you could decide to wait until the 9th to use your PAC. However, I’d recommend porting your phone number as soon as would be possible. Bear in mind, things could go wrong or the transfer could be delayed. Also, number ports won’t happen over the weekend (so there are no ports happening on Sat 7th or Sun 8th). If you contact giffgaff on Friday 6th, then your port should be completed on Monday 9th.

      Hope this helps!

      Ken

  91. Bob Randall said:

    Hi,

    my contract will soon be coming to an end and rather than upgrade I was considering just keeping my existing Blackberry for a while and switching to a sim only contract with either the the existing supplier or a new supplier. My question is will I be able to keep my existing number and, when I do eventually get a new ‘phone, how do I switch the number to the new ‘phone given that I may chose a different supplier again?

    1. Ken Lo
      Ken replied:

      Hi Bob,

      Thanks for getting in touch! There’s no problem keeping your existing phone number: simply use a PAC Code as normal following the instructions listed on this page. One thing to be aware of is you’ll need a special BlackBerry SIM Only tariff. You’ll need a BlackBerry tariff to browse the internet, to use push e-mail and to instant message via BBM. I’m assuming you have a BlackBerry 7 device rather than a BlackBerry 10 device (the Q5, Q10, Z10 & Z30 can be used with any SIM only deal).

      When you eventually buy a new handset, you can use the same SIM Only deal if you’re staying on the network (if required, ask to change the size of your SIM card. Alternatively, if you’re moving network, ask for a PAC Code and follow the normal process.

      Hope this helps!

      Ken

      1. Bob Randall replied:

        Many, many thanks Ken, that was enormously helpful!

  92. mike said:

    Hi Ken, I have been with Orange about 22 years( almost since they started) always with the same number.I had an old Nokia and my son recommended switching to a Samsung Galaxy s 4 on a monthly contract.I went with him to Brentwood in Essex and we chose Vodaphone as the best plan for me.I live out in the wilds some 30 miles from Brentwood and when I tried to use the phone discovered there was no Vodaphone network coverage, so the phone was useless.I signed the contract on Sat 19th October and by the time I had tried to use the phone it was too late to report. So it was the 21st when I rang the shop to cancel the contract.My son had already rung Vodaphone with the PAC and because I was going abroad transfer had been agreed for November 4th.I went to Spain on the 21st returning late on the 31st and took the phone back to the phone shop in Brentwood on 1st November.They were very apologetic and gave me a special deal with EE. While I was in the shop they rang Orange to cancel the transfer to Vodaphone and I arranged to go in on the 4th for them to handle the transfer to EE as things were a bit complicated.On the 4th the assistant who dealt with me had the day off and the manager was sick.I was in Brentwood overnight so went to the shop on the 5th.My PAYG was cut off and the shop Manager rang Orange to transfer to EE only to be told that they had transferred the number to Vodaphone and there was nothing that could be done by them.Vodaphone refused to give the PAC unless I honoured their original contract and paid off the full amount of 24 x £32 (£768) .I was in the shop over 2 hours and I think Vodaphone may have acted illegally.I am considering going to their compliance dept but would appreciate your thoughts .Thanks in advance,your site is very informative and I have bookmarked it and will definitely recommend it.

    Transferred a phone number from Orange to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mike,

      Sorry to hear about your experience with Vodafone. When joining Vodafone, there should be a 7-day cooling off period. Hence, as you signed your contract on the 19th October, you should have until the 26th October to cancel your contract. There are no extra charges or early termination fees for cancelling your contract in the first seven days.

      As mentioned in your comment, you called to cancel on the 21st October. This was within the original 7-day period so there shouldn’t have been any problems. However, I believe your cancellation request wasn’t processed until after the seven day period. Your Vodafone account would still have been active on the 4th November as a number transfer took place on this date (the 4th November is 15 days after the contract was signed so would be outside of the cooling off period). As your contract was still active after seven days, this is why they’re asking you to pay off your contract.

      My recommendation is to argue things out with Vodafone. Let them know that you asked to cancel your contract within the original 7 days. Perhaps the request got lost somewhere within the shop or within Vodafone’s systems: if they made a mistake then they should cancel your contract at no additional charge. Escalating things to the CEO’s office can sometimes be effective.

      I wish you the best of luck in resolving the situation with Vodafone. In case things can’t be resolved, the worst-case scenario would be buying a Vodafone Sure Signal box. This will give you 5-bar coverage at home but there is an extra cost when you buy the box. Still, it would be much cheaper than paying the full £768 for a service you’re unable to use.

      Ken

  93. David M Warwick said:

    Changed network from O2 to 3 and kept number all done and dusted in 12 hours.

    Transferred a phone number from O2 to Three (filter to show only these comments)

  94. Becca said:

    Hi Ken,
    If you use your temporary number before attempting to switch, does that mean that you can’t switch your number over?

    I recently got a new phone and used the number provided to make calls and send texts, intending to switch my number over to my old phone number at a later date.

    I got a PAC code from Virgin (my provider for my old pay as you go number) and phoned my new provider for my new contract, TalkMobile.

    They said that ‘a PAC code can only be used at the point of sale not once you’ve started using it, so it can’t be done.’

    Is this true? I have used a PAC code in the past to transfer an old number over to a new phone about a week after I bought the new phone, so I don’t see how it can be.

    Thanks in advance for your help :)

    Transferred a phone number from Virgin Mobile to Talkmobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Becca,

      Thanks for getting in touch! I’ve just taken a look at the Talkmobile website and it seems like they have a really bizarre policy on number porting. When moving to Talkmobile PAYG, you can call up and provide your PAC code at any time. However, when moving to Talkmobile Pay Monthly, you need to provide your PAC code at the point of sale. As far as I’m aware, no other network enforces this requirement (you can normally port in your number at any time, even after using the temporary phone number). Sorry that this is not more helpful – you could perhaps discuss things with Talkmobile Customer Services and see whether they might be able to process the request for you. There is no technical limitation in the number porting system – the only limitation is from Talkmobile’s side.

      Ken

  95. daniel homer said:

    my orange pay as you go sim has been terminated is there any way of me getting it back to use as vodafone pay as you go sim number

    Transferred a phone number from Orange to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Daniel,

      Once your account has been closed, the phone number will have unfortunately been returned to the network. However, if it’s simply a case of your SIM card not working, then your account may still be open with Orange. If you contact Customer Services, they should be able to send you a replacement SIM card.

      Ken

  96. Aidan said:

    Hello, I have currently switched from a blackberry from o2 to a HTC one on vodafone, I transferred my number using a PAC code, I was told to turn my new phone off from the times between 11am and 4pm today, I turned on my new HTC one on at half past 4 and I am receiving no signal, I hope you can offer advise

    Transferred a phone number from O2 to Vodafone (filter to show only these comments)

  97. Kristian said:

    Hi there :) just a quick question to check if everything is going smoothly with my switch from an Orange SIM to a new Virgin one (changed to a new rolling contract with better coverage) – is it normal for my mobile internet, texts and calls on my new activated SIM/contract to be completely down during the “port date” (which if I understand it correctly is the 24-hour period for my PAC code to be transferred and for me to get my old number back). Hopefully this lack of service is just temporary and hopefully as soon as my new number is reset, my new contract and its features will be up and working as normal automatically?
    Thanks :)

    Transferred a phone number from Orange to Virgin Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Kristian,

      Thanks for getting in touch. When you lose coverage on the Virgin SIM, you should restart your phone. Upon doing this, the service should come back but with calls & texts to your old number now being routed to your new SIM.

      Hope this helps!

      Ken

      1. Kristian replied:

        Hey, thanks for the reply – I have tried restarting it a couple of times and still no internet or calls coverage, texts are apparently working though.Getting a bit worried as it’s all meant to be sorted and switched over by midnight at the latest, and one of my contacts replied saying my number’s back to the old one so presumably it should be done! :S

        1. Ken Lo
          Ken replied:

          Hi Kristian,

          It’s really bizarre that texts are working but calls aren’t – sorry I don’t have an explanation for this. My recommendation would be to go to Virgin Customer Services (call 0845 6000 789 from your landline). For internet I’d normally recommend looking at your APN settings. You can find the APN settings for Virgin here. That said, the fact that calls aren’t working might indicate it’s another problem.

          Sorry to not be of more assistance and I wish you the best of luck resolving the issue with Virgin. If you do find out the problem, it would be great to know so we can share this with other readers.

          Many thanks,

          Ken

  98. Lou said:

    I am switching from O2 to Orange. My new phone arrived last Thursday. I contacted O2 and was given a PAC more or less immediately. First thing Friday morning, the new phone had been activiated so I rang Orange (150) and gave them the PAC to get my old number transferred. I was told that my number should transfer between 10am and 3pm the following day….I’m still waiting, it’s now Tuesday pm and nothing has happened. I did think well maybe he hadn’t realised that the following day was saturday and these things didn’t happen on a weekend. But surely something should have happened by now! I know your advice will be ring Orange, but an hours wait on the phone, while I’m at work isn’t ideal!

    Transferred a phone number from O2 to Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Lou,

      Thanks for getting in touch. You’re right in saying that phone numbers don’t transfer at the weekend, so a request submitted on Friday morning should go through on Monday (Tuesday if you miss the cut-off time). As your number still hasn’t transferred as of Tuesday evening then it seems like Orange have failed to transfer your number correctly. I’m afraid my advice would indeed be to contact Orange… though fingers crossed the wait shouldn’t be as long as an hour. Orange are the most likely people to know what’s happened: i.e. whether your request was correctly entered into the system, the status of your number port, etc.

      Ken

  99. ben said:

    Hi Ken,

    I am currently with Vodafone. I opted for a new contract today with three. However the contract begins on the 10th September. My Vodafone contract terminates on the 15 September.

    If I am to request a PAC code, can I give it to three AFTER the 15 September, or will it no longer be valid since my Vodafone contract will be finished after that date.

    Basically what I’m asking is: is it necessary to give three the PAC code BEFORE the 15 September or can I give it to them after the 15th (providing the PAC code is within the 30 day expiration period)

    Many thanks in advance

    Transferred a phone number from Vodafone to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Ben,

      Thanks for getting in touch about your move from Vodafone to Three. If you’ve already told Vodafone to terminate your contract on the 15th September then I would definitely move your number over as soon as you possibly can (i.e. call on the 10th and give them your PAC).

      If it’s simply a case of your 24-month term ending on the 15th September then don’t worry about it. Your contract at Vodafone won’t end automatically: it’ll continue just as before. You can move your phone number over at leisure. When you do this, Vodafone will send you a pro-rated bill for the final month (i.e. for the part of the month where you’re using Vodafone).

      Hope this helps,

      Ken

      1. ben replied:

        Many thanks for the speedy reply and valued advice!

        I will recommend your site to friends!

        All the best,
        Ben

  100. Alex said:

    Hi Ken!

    My number has just got transferred from one operator to another (it happened today) and I can now receive calls and texts onto my old number using the new SIM. But the phone still reports the new SIM’s original number and it is the number that iPhone is now using for the iMessage service.

    Could you explain why is this happening? I had my other number transferred between operators in the past and I did not have this issue then. What could have gone wrong?

    Thank you.

    1. Ken Lo
      Ken replied:

      Hi Alex,

      Thanks for getting in touch! This problem occurs when you register iMessage on your new SIM card before the number transfer has taken place. When the number transfer finally happens, iMessage doesn’t realise this as you’re still using the same SIM card as before. To resolve the problem, disable and then re-enable the iMessage service. You can do this via Settings > Messages. Upon re-enabling iMessage, your phone should detect that the number has changed.

      Hope this helps!

      Ken

      1. Alex replied:

        Thanks a lot Ken! You were right :-)

  101. Dave said:

    Hi I have received a PAC code from Tesco Mobile, but Vodafone says that it’s invalid. I’ve talked to each company several times. Tesco say they can’t generate a new PAC code until this one expires. I’ve triple-checked the number and the code, but now I’m at an impasse.

    What can I do?

    Transferred a phone number from Tesco Mobile to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Dave,

      I’m sorry to hear your problems about transferring a phone number. I’m not really sure what the solution is to this. As you mention, you can double-check the PAC Code making sure it’s in the right format (nine-digits long, in the format ABC 123 123). Also make sure that characters haven’t been mis-read (e.g. a 1 for an I or a 0 for an O). Aside from that, there’s no reason why your PAC code shouldn’t work. In order to generate the PAC, Tesco should have registered it on a central database that all of the mobile operators use. I’d ask them to double-check that this has been completed. In my view, the problem is more likely to have originated on Tesco’s side as they would be responsible for putting your request in the central database, etc. As long as the PAC was correctly given to Vodafone, there’s unlikely to be any problems on that side.

      Ken

  102. Wendy said:

    I bought a new phone and my current provider is O2 and wanted to change my number to EE so phoned O2 got the PAC code phoned EE this was on a Saturday afternoon who told me the phone transfer would take place Tuesday so Tuesday came and nothing had changed over, I phoned them Wednesday midday and the customer service put me through to a technition who said he would do the transfer manually and to turn both phones off and within 3 to 4 hours everything would be working correctly, well it wasn’t. I phoned them back 5 hours later and customer services told me that it had taken place and I was phoning from my old O2 number (I as using my new phone) this seemed strange as my old O2 phone was still working. I can phone out on my new phone with my O2 number and text but when people phone me it connects to my old phone ,and text, both phones are using the same number, after many hours of frustrating phone calls to EE nothing had changed, please help

    Transferred a phone number from O2 to EE (filter to show only these comments)

  103. amy said:

    I took out new contract and wished to keep my old number. I got PAC code from vodafone and the shop assistant phoned 3g to tell them number, it has now been over 24 hrs and still no number transfer. any suggestions please

    Transferred a phone number from Vodafone to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Amy,

      Thanks for your comment. Providing the PAC code was provided to Three before a certain cut-off point, the number transfer should have taken place on the next working day. It’s possible that the cut-off point was missed: your number transfer might take place tomorrow instead. If it doesn’t, I’d give Three a call on 333 and double-check the status of your number transfer.

      Ken

  104. Jim said:

    Good morning Ken, Great article btw extremely helpful. I am in the process of migrating 4 of our business phones from o2 to EE via carphone warehouse. I was contacted by Carphone warehouse this morning telling me our main number (the bosses num for 20+ years) is not supported by EE as it is an “0777″ number, and we need to change it? I then contacted EE direct and they seem to think all they need is a PAC code and any number is fine, my question is have you heard of this problem before? and what one of these companies is likely to be telling me porkies?

    Jim

    Transferred a phone number from O2 to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Jim,

      Thanks for getting in touch. As far as I’m aware, there is no reason why EE couldn’t support a number beginning with 0777. If you take a look at this link (it’s the OFCOM database for mobile numbering), you’ll see that numbers beginning with 0777 are just normal mobile numbers like any other. Indeed, Orange (now part of EE) was even assigned the 07772, 07773 and 07779 number ranges for their own customers. Given this, I believe I believe it’s highly unlikely that EE would have any problems using an 0777 phone number.

      Ken

  105. Dean said:

    I have 3 phones on a Three Business contract and would like to transfer them to standard contracts via a local three store. Is this possible using PAC codes?

    Or do I have to move to another provider as, the unhelpful Three Business Team informed me, it is Impossible to directly transfer to their retail business. Which seems ridiculous as they were very happy to do the reverse not four years ago!

    I wish to do this to take advantage of the One Plan at £35 which is not available to Business users. I have also decided that I am fed up with doing all this on the phone and wish to speak to someone in person. I know that’s a bit old fashioned but hey that’s my choice.

    The store have contradicted the advice and info given by the Business and say its simple just get the PAC codes! But who is right? Please help

    Transferred a phone number within Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Dean,

      I’m not sure about Three’s internal processes and whether they have a system set up for moving from Business to Consumer. I think Three’s Customer Services are the most likely to know but this is probably a fairly rare request so you may need to talk to people’s managers, etc. You could also try @ThreeUKSupport on Twitter – they’re exceptionally helpful in my experience. Failing that, porting out to another provider and porting back in will do the job (albeit with a lot of extra hassle). You could grab a free Pay As You Go SIM from another network for this purpose.

      Ken

  106. Miss said:

    Thank you for this article. I’ve already ported my number once before last year and have done so again today but I wasn’t sure whether I was supposed to keep using the old sim card. But reading the post has made it clear that I should continue using the old sim card until I lose the signal. Thanks! :D

  107. James Williams said:

    Hi Ken

    I’ve got myself a new 30-day rolling contract from 3, and have my PAC code from T-Mobile for my old 30-day rolling contract.

    I’m just wondering when the best time to commence the transfer with 3 and use the PAC? My billing date with T-Mobile is the 18th, and I am just unsure when would be the best time to use my PAC, bearing in mind it has 30 days before expiration.

    I only want to make sure that my cancellation won’t be too costly.

    Transferred a phone number from T-Mobile to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi James,

      Thanks for the comment! I think the best thing to do would be to use your PAC Code as soon as possible. At present, you’re paying for both contracts at the same time. Once the PAC code has been used, you’ll only need to pay for the SIM Only deal on Three. For the number transfer, you should ideally choose a time period when you’re unlikely to receive important calls/texts.

      Hope this helps,

      Ken

  108. Paul Pearson said:

    Hi Ken,

    I used my PAC code yesterday to transfer my number from O2 to Orange. It is now just over 24 hours later. When I call from my new phone, the number shows up as the transferred number as expected. However when I call to the trasferred number from another phone, the call still goes to my old phone with my old O2 sim. Is this normal? Will it be resolved if I wait a few more hours?

    Thanks.

    Transferred a phone number from O2 to Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Paul,

      I believe this problem may occur temporarily – your old network (O2) still needs to release the number to Orange. On the Orange side, they’ve changed the “Caller ID” number to the number you’re transferring from O2. If this problem isn’t resolved after a few hours, I’d recommend getting in touch with O2. Let me know how it goes!

      Ken

  109. Mike said:

    What you don,t say is that you must call during business hours. I have just wasted 15 minutes waiting to be put through, only to find this out at 21:00.

    1. Ken Lo
      Ken replied:

      Hi Mike,

      Thanks a lot – you make a really good point about calling during business hours. I’ll make sure this is mentioned the next time the article is updated.

      Ken

  110. Bill said:

    Hi Ken,

    I want to terminate my Vodafone monthly contract(approx. 9 months left to run) and switch to 3 network because they can offer me a good deal on iphone 4s.Is this as simple as it sounds?I know I will have to pay the outstanding monthly rental for the contract.Will they allow me to terminate this contract and also provide me with my PAC number?

    Transferred a phone number from Vodafone to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Bill,

      There’s no problem with cancelling your Vodafone contract early, though as you said you’ll need to pay the early termination fee. As you’re a Vodafone customer, this would be approximately 81.7% of your remaining monthly payments. If you’re currently on a £30/month contract, the termination fee would be approximately £220. Take a look at my guide to early termination fees, otherwise once you’ve cancelled you can use a PAC Code as discussed on this page.

      Hope this helps,

      Ken

  111. Jonathan Coombe said:

    Hi Ken,

    I recently opted to switch from a T-Mobile PAYG to a T-Mobile Monthly contract mobile. I wanted the new (free) phone, but to retain my existing PAYG number. Whilst making the switch online, there didn’t appear to be any option for this so I just took it as read that it would be transferred. When the new phone arrived, it included a new SIM card and I was dismayed to discover that the new contract had been drawn up for the new number. Thus, I now have a PAYG phone with the number I DO want, and a £30 per month contract for a number I DON’T want !

    I imagined it would be a relatively simple matter to put this right but upon ringing T-Mobile (not easy to speak to anyone after navigating your way through their phone menu system !) I was further dismayed when they told me the way round this was for me to temporarily switch to another network and then move back to T-Mobile again. Even if I do this and transfer my existing number back to T-Mobile, I still don’t understand how they will then associate my existing number to the new contract. That is to say, if they can do it after I migrate and then return, why can’t they do it now ?
    If, after I return, they draw up a new contract, how can I be sure they will cancel the existing one ? Again, I don’t understand how they can do it after a migration, but not now. Will you please clarify this for me as I’m awfully confused !

    Many thanks.

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Jonathan,

      Thanks for your comment. It’s a shame that T-Mobile can’t move your number from Pay As You Go directly to Contract – I don’t understand this policy at all. One of my friends had the same experience on Orange (now part of EE & in the same company as T-Mobile). He persevered and eventually Customer Services were able to do it. If T-Mobile aren’t able to do this for you, then porting out to another network and back to T-Mobile will certainly work. The easiest way to do this is to grab a free SIM card from another network (e.g. O2) then follow the instructions as above.

      When you take out a new contract, it’s normal practice to be assigned a new phone number. When you use the PAC Code, your temporary phone number is removed and your existing phone number is associated with that new contract. You certainly won’t need another new contract and your existing contract won’t need to be cancelled. The reason why temporary phone numbers are assigned is because many people receive their phones by post, etc. Due to the possibility of shipping delays, it’s unacceptable for the old phone number to be associated with the new contract/SIM immediately. Hence customers are asked to use their PAC Code only once they’ve received their new device/SIM. Only once the PAC Code is used will your phone number be transferred.

      Hope this helps,

      Ken

  112. Alex said:

    Hi Ken, thanks for the comprehensive guide. But I still have one little question. Why is that I have to call my network operator to obtain this PAC number? Why isn’t it an automatic process where I come to a different operator’s branch, get a new SIM, and they transfer my number from my previous network. Are there operators in the UK who would provide such customer experience? I know there are in Europe. Thank you.

    1. Ken Lo
      Ken replied:

      Hi Alex,

      Thanks a lot for your comment. The UK is fairly unique in having a donor-led PAC Code system (you need to call your existing network before you can switch). As you said, most other countries have a recipient-led system where your new operator can arrange everything for you. Whilst OFCOM (the UK’s telecoms regulator) has considered moving to the recipient-led system, I think the current system has been kept for several reasons (e.g. unscrupulous companies/operators can’t transfer customers over without their permission). I’m not really sure which system is “best” but I feel the “PAC Code” system works fairly well. Perhaps someone with experience of the system in Europe would have a different opinion?

      There’s more info on the donor-led vs recipient-led systems on the OFCOM website.

      Cheers,

      Ken

      1. Alex replied:

        Thanks Ken, it makes a bit more sense now.

  113. Steve said:

    There is nothing on this site that tells me how I can easily get a PAC and transfer my mobile number from my British Telecommunications (BT) mobile phone contract. This is a very large company. Why is it not covered on this site?

  114. krt said:

    Thanks for the information. The Orange/EE website gave the wrong phone number for for pay-as-you-go PAC codes. The number you have listed is the correct one. How's that for having better customer Service than Orange.

  115. phil james said:

    my contract with orange ends in 5 days, i have asked for my pac code but have been told they need 30 days notice so i will have to stay for another month is this right

    1. Ken Lo
      Ken replied:

      Hi Phil,

      You shouldn't need to give them notice of 30 days – Ofcom's most recent legislation means that PAC Codes must be issued immediately on the phone, or within 2 hours via SMS.

      Ken

  116. tbug said:

    hello, I have just switched network, to 3, I have successfully used my pac code, but have since found the signal for 3 in my area is very bad. I am withing my 7 day cooling off period, and have arranged with the broker I used to return the phone, with no problem. does the fact I have moved my number to 3 already,change my cancellation rights in any way, on the 3 network??

  117. Pierina said:

    Hi I have a dilemma

    I have cancelled my 02 contract and have my PAC code. However I don't want to use it yet and want to wait another couple of months for a newer phone.

    I know my PAC only lasts for 30 days but can I still request another one in a 3-4 months time for the same number?

    1. Ken Lo
      Ken replied:

      Hi Pierina,

      You can request a PAC code but your contract will need to be still active to do so. If you've switched to Pay As You Go, this would also be fine. If you've lost your line completely, the phone number may have been returned to the phone network. In this case, you won't be able to get a PAC Code.

      Ken

  118. Natty Lee said:

    Hi Ken, my husband is getting an iPhone on a contract with orange and wants to port his number, and as his contract with tesco has another 9 months to run I'm going to use his phone and want to port my virgin number, I am not tied into a contract, my question is which number do we transfer first to avoid problems?

    Transferred a phone number from Virgin Mobile to Tesco Mobile (filter to show only these comments)

  119. Alex said:

    Very helpful article and tool. I greatly appreciate you writing and making it :)

  120. Sean Neylon said:

    I've had tons of trouble with Orange so have gone for an Orange contract through Phones4u instead of direct – but now orange are not allowing me to keep my number when my contract ends. Is there anything I can do?

  121. Web site said:

    When I originally commented I clicked the “Notify me when new comments are added”

    checkbox and now each time a comment is added I get several e-mails with the same

    comment. Is there any way you can remove me from that service?

    Bless you!

    1. Ken Lo
      Ken replied:

      Hi Ian,

      Thank you for the e-mail – I hope you will accept my apologies for the unwanted e-mail notifications/spam – this is not my intention! All comment notifications are sent by our partner, IntenseDebate. The best way to remove yourself from the service is to click on the "Unsubscribe" link at the bottom of the notification e-mail (unfortunately, they won't let me do this for you!). Let me know if you have any problems with this.

      So that you don't receive too many e-mails in the future, my recommendation is only to subscribe to replies to your comment.

      Sorry again!

      Ken

  122. Liuda said:

    I have two accounts with three network. My one is due to end next month and another one is until the end of this year. I want to cancel the first account and transfer my existing number (which I had for 7 years) to another account however I have just been told that I can’t transfer numbers within the same network. Why is that? I have been loyal customer, brought more customers to three and still stayin with them. Why can I not keep the number with Theee however different account? Please advise

    Transferred a phone number within Three (filter to show only these comments)

  123. J Frank said:

    I have two contract one with o2 and other with three, I would like to swap the number. Is this possible or do i need to stop the contract. I want both the contracts rolling.
    one (three) contracts started in dec 2012 and other (o2) ends in Dec 2013, Please help.
    Many thanks in Advance

    Transferred a phone number from O2 to Three (filter to show only these comments)

  124. Bessie said:

    I wan to transfer my current number which is with T Mobile to a new T Mobile sim only contract, which I have already received the Sim card. I contacted the customers service department to ask to transfer my number over, so i can close the other contract and was told they cannot give it to me, unless I joined another network for 24 hours eg, Orange, then cancelled with them and got them to give me a PAC code.
    Is this actually legal??? and can someone tell me if they have had problems like this. I am so frustrated and feel like leaving all together, but i have signed up for a new Sim only contract for 1 year, and would default on it.

    Transferred a phone number within T-Mobile (filter to show only these comments)

  125. jearuiz01 said:

    Actually, this morning when I tried to request a pac code from orange after the number ported across yesterday they told me I would have to stay with them as a customer for at least 7 – 10 days.

  126. Kartik said:

    I have a sim-only contract with T-Mobile. When I called them to ask for the PAC number, they said I need to "send-in the sim card" before they will issue me with a PAC? I thought they were legally required to send me the PAC number if I asked for it? (I want to change to another carrier's sim-only contract). Thanks

    1. Ken Lo
      Ken replied:

      Hi Kartik,

      There should be no need to send back your SIM Card before receiving a PAC Code – simply give T-Mobile a call and you can dispose of the SIM yourself after your number has been transferred over.

      Ken

  127. Joan said:

    I was with orange I have now left orange and have now got a new phone on 24 month contract with dialphone but the net work is still with orange I have been told by Orange that I can't transfer my old mobile number over is this correct ?
    J

    Transferred a phone number within Orange (filter to show only these comments)

  128. Suzie said:

    I had a pack code from O2.. Purchased a new phone from Orange //phoned to give them the Pac code. it has been a week of constant phonecalls saying within 24 -48 hours it willbe sorted. I have no service apparently my temporary number has not been activated. SO a weel later and still no joy. How long should it take is it better to forget the pac code and ask for a new sim and start again

    Transferred a phone number from O2 to Orange (filter to show only these comments)

  129. Calista said:

    Hi Ken
    I want to change from Orange to Virgin Mobile as they have much better deals and I believe despite being a loyal customer Orange have let me down on more than one occasions. I called today to ask for the PAC code and they said that as soon as they issue one my SIM card is disabled (that is customer service from Orange for you). I am utterly disgusted with their approach and crap plans so would like to know what are my consumer rights in the UK as Orange will terminate the SIM only service as soon as I am issued with the PAC code rather than when Virgin Media take over.
    Cheers
    Calista

    Transferred a phone number from Orange to Virgin Mobile (filter to show only these comments)

  130. B SINGH said:

    hello sir
    im so happy as u help online. actully recently me and my fiance got 2 deffrent phone contracts for 24months. but we want swap our numbers with eachother.. i called to 3 but they said they can't do because both are on 3. must be one from another network provider. i thought i get another pay as u go sim card,then convert my number on that then on another sim card. plz u tell me SIR what will be nice idea,i got loadz experince..i really glad of yor help sir….
    your thankfully
    B SINGH

    Transferred a phone number within Three (filter to show only these comments)

  131. Andrea said:

    Hi,

    I'm on a 30-day rolling contract with Orange and I would like to switch to Pay as You Go with Three. Is it possible? The point is I have to give a notice of 30 days. What shall I do?

    Thank you,

    Andrea

    Transferred a phone number from Orange to Three (filter to show only these comments)

  132. Rich K said:

    Can I port my number to another network without ending my contract? Is it possile to be issued a new number for m existing contract with Orange?

  133. BJP said:

    I'm a business owner and a new employee wants to keep his number so we want to transfer his number to an O2 business contract sim. He wants to put his existing sim in his wife's phone as her contract is ending and then we'll put a business sim in his phone, but obviously they both want to keep their numbers. O2 are telling me that's not possible as when they issue the business sim it will have a permanent number, so by definition we won't be able to port his number to the new sim. This doesn't make business sense at all as this employee has been using his own phone in the meantime so customers already know his number.

  134. Nathan said:

    What if you don't order your phone direct from three, for example, using buymobilephones.net?
    Will Three still assign me with a temporary phone number?

    1. Ken Lo
      Ken replied:

      Hi Nathan,

      Yep – it'll be exactly the same if you purchase a Three handset through another retailer such as the Carphone Warehouse, Phones4u, etc.

      Hope this helps,

      Ken

  135. Sattam said:

    Hi,
    If I change from one provider to another (voda>> O2), why is it that the remaining credit (PAYG) will not be transferred over the network?
    Regards,
    Sattam

    Transferred a phone number from Vodafone to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Sattam,

      The reason for this is simply because Vodafone and O2 are different companies: since you've paid your money to Vodafone so there is no reason why O2 should honour that airtime credit. Unfortunately there isn't a mechanism whereby airtime credit can be transferred between companies: instead you'll have to use it up before switching network.

      Ken

  136. Dan said:

    Hi there

    I'm trying to change or swap my old 1month rolling contract number with 3 to my new iphone 5 contract on 3 but they are saying they don't do internal number changes,
    is this the truth or are they using it as an excuse to keep paying them to keep my old number alive which they say i'll lose if i cancel my old contract
    ive never had problems porting numbers before but you'd think an internal swap or transfer would be simple stuff to them

    cheers

    Transferred a phone number within Three (filter to show only these comments)

    1. Ciaran replied:

      If you were told this by the three store then no suprise there as the stores are a franchise and are only interested in contract sales try calling customer services. Ive recently left 3 (Long story, short version ive recieved poor customer service) and got my PAC code from them and transfered my number noproblems to Virgin.
      Unfortunately because you already have a new account you cant use the threat of leaving to help get what you want.

  137. Paul said:

    Hi Ken.

    If I pay the charge for Vodafone to change my number, will they then give me the pac code for the number I'm changing from?

    I'm doing this as I wanted to change my network to 3, but I cant afford to just buy out my Vodafone contract as there is something like 7 months left on it.

    Thanks.

    Transferred a phone number from Vodafone to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Pete,

      As far as I'm aware, there isn't really any alternative to buying out your Vodafone contract (though you might be able to ask them to switch your existing contract onto a different number and then to release this number to Three). There shouldn't be any charge for the PAC Code itself. Apologies – I guess this probably isn't the answer you were looking for.

      Ken

  138. Miranda said:

    Thanks to this website i was able to persevere and will hopefully get my PAC code in 2 hours time…so here’s hoping! Didn’t know it was illegal for companies to withhold a PAC, 1st time I called 3 I was told I can’t have it until I bought a new contract with whatever company!!!

  139. James Crawford said:

    i have Pay monthly sim with three, & Wife bought me a new phone for my birthday HTC One X on contract with 3, phone arrives but it doesnt open to insert old sim . I phone to tell them i want to keep my old number & im told. I cant …. then i can, if i take my old number to another network, then take it back to 3 (Ludicrous & yes 3 did tell me that)…. then they can do it after all, but it will take 30 days, as i will have to give 30 days notice to contract pay monthly sim. After much rage, i go for the 30 day notice version, even though that involves walking around like a drug dealer, with my 2 phones for a month…….Guess what happened after 30 days, yes correct F#@K all. Still have the 2 phones , 2 bills & 2 Fkn angry with 3, any one know how to sort this as apparently i cant cancel new phone. Just want to keep my old number for business, with the features of the latest android technology……shouldnt be that difficult you would think.

    Transferred a phone number within Three (filter to show only these comments)

  140. Mark Allinson said:

    Fantastic! Thank you very much x

  141. Kimberley said:

    If I top up the phone that I’m moving to will I lose the credit??? I’m moving from tesco to orange

    Transferred a phone number from Tesco Mobile to Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Kimberley,

      You will lose the credit on your Tesco SIM when you transfer your phone number over to Orange. For this reason, I recommend using it up before moving!

      Hope this helps,

      Ken

      1. Kimberley replied:

        Would I lose the credit on my orange phone??

        1. Ken Lo
          Ken replied:

          Hi Kimberley,

          As far as I know, you shouldn't lose the credit on your Orange account. However, it might be worth checking with Orange Customer Services just to be sure!

          Ken

  142. kev said:

    I have an orange contract which expires at the end of august. Work will buy me a new phone with a new contract and possibly a new provider in september but there will be a short period between ending one contract and starting another. I want to keep my number, what is the best way to do this?

  143. kirsty said:

    Hey Vodafone have canncled my contract without me knowing so I want to change to O2burnt phone says sim not provisionalised? Can I still get a PAC code from Vodafone

    Transferred a phone number from Vodafone to O2 (filter to show only these comments)

  144. Devan said:

    Hi.
    I’m hoping you may know the answer to my dillema. I feel stranded.
    I was/am on three mobile, I checked their website to make sure I could make calls abroad ( I’m in Argentina for 6months) website said I could so brought my sim along with me here. I got here and no signal at all.emailed three and they confirmed they have no agrement in place here even though website says different.lucky I had a spare Lebara sim with me which does work.got my PAC code for Three gave it to Lebara a couple of days ago. Two questions really; 1 does my Three mobile need to be in a phone for the transfer to take place? 2 Is it going to cause a problem the fact that I am out of the Uk whilst the transfer is taking place. Personally I don’t think either is going to cause any issues but I’m no expert. Thanks

    Transferred a phone number from Three to Lebara Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Devan,

      Thanks for the comment! Unfortunately I don't know the answer to your precise question – but when a PAC Code is issued, it is usually recommended that you turn off/reboot your phone. For this reason, I suspect it should make no difference whether you are in the UK or abroad when your number is transferred.

      Hope this helps,

      Ken

  145. Jamilla said:

    I was with orange network for number of years at least 6 years, last year i decided to move to 3 network as they have a good offer then, Orange has given me my PAC not by request but beacause i was cancelling my contract as i was at the end of it. Orange has sent me my PAC through the post but I decided to have a new number so i did not use my PAC but I was clear that I was cancelling my contract then they even sent me a letter acknowledging that i was leaving and all, but beacause I dont monitor my account, I only realise after a year that they are still charging me. I have spoken to them yet they said they could not do anything about it but to only cancel that contract…..HELP is ther a way to have my money back?

    Transferred a phone number from Orange to Three (filter to show only these comments)

  146. Alex said:

    Hi,
    I am transferring from o2 pay as you go to 3pay monthly, I have had my pac code and given this to 3. I was told the transfer would be done on Tuesday, so I checked my old phone and there was no signal, later my partner called my old number to check that it had been transferred and someone else answered my number! The number has been transferred to another 3 sim! I have then called 3 and asked them for my transfer straight away, but they have told me that they have to get more information for o2 and I have to wait another 72 hours! Am I within my rights to speak to their supervisor and get this done today??? Any help would be much appreciated :)

    Transferred a phone number from O2 to Three (filter to show only these comments)

  147. John said:

    Hi, I've made a pretty amateur mistake with my phones.
    My old one on 3 has a standard size sim in it, and my new one with t mobile has a micro sim.
    Without even checking this I actives my PAC code from 3 and my number has now been changed over.
    So what can I now do?

    Transferred a phone number from Three to T-Mobile (filter to show only these comments)

  148. Nikkii said:

    Hi
    Not sure if it's been asked previously! I have taken out a new contract with vodafone and have an existing contract with them also! I would like to take my old number with me but vodafone will not do that! Can I port the number to a payg sim on another network and then port it back to Vodafone? I really don't want to lose the number! Please help?

    Transferred a phone number within Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Nikkii,

      This should be possible – yep! However if you speak to Vodafone Customer Services and ask them to escalate the issue, I would have thought they could do this for you more easily?

      Ken

  149. Ant said:

    It seems the advice for Three to Three transfers is wrong.

    I was told you CANT transfer a number between Three SIMs and I should put my old SIM in my new phone. When I told them I couldn't (new phone takes microSIMs only), I was told I'd have to pay £5 for them to send me a new SIM with the old number and would loose all the credit on my new phone …… lol

    Guess I'll transfer the old number to another network and back again … or maybe just keep it there

    Transferred a phone number within Three (filter to show only these comments)

  150. john said:

    Hi, i have been three customer for 8 years and have recently taken a separate offer online offer online via online. I wanted to cancel my existing 30 day rolling contract with three and transfer my old number to the new contract. However three have told me its not possible numbers via three-to-three ie cross network, only network-to-network and have instead tried to enticed me to keep my existing line. I am pretty sure its possible but i am rather confused now. Can someone please help me, thanks.

    Transferred a phone number within Three (filter to show only these comments)

    1. john replied:

      * sorry i ment, its not possible to transfer numbers from contract to contract on the same network only from a different network.

  151. Frances said:

    Hi
    Can i use my new mobile and number then change over to my old number using my PAK code week or so later so I can use my credit i still have on my phone or do I need to phone them up now to sort out before new phone gets used

    thanks

    1. Ken Lo
      Ken replied:

      Hi Frances,

      You should be able to use up the credit first before using the PAC Code if you like – there is no need to do it straight away!

      Hope this helps,

      Ken

  152. Eniko said:

    Hello there this was really helpful. Thank You. If im switching from pay as you go to pay monthly how long does it take? And shall i use my old or new number during the process?

    1. Ken Lo
      Ken replied:

      Hi Eniko,

      The process of moving numbers between mobile networks takes 24 hours, regardless of whether it's between two Pay Monthly accounts of if you're going from PAYG to Pay Monthly. During those 24 hours, you can continue to use your old number on your current PAYG network or alternatively you could use the temporarily assigned number on the Pay Monthly network.

      Hope this helps!

      Ken

  153. James levitt said:

    y have orange took 3 months to send a PAC code and r charging £20.42 for it. And wen requested again from a phone call from a orange store they r taking 24 hours to send it and in the mean time the £20.50 I put on the phone to cover the cost of the PAC coda £2 of it has gon for no apparent reason

  154. abl said:

    i gave 30 day notice to cancel my orange account, and asked for a PAC code to transfer to O2. About 28 days on I gave O2 the pac code, bu they missed the deadline for some unknown reason. Orange say that because I didn't use the pac code before it expired, then i have to give another thirty days on my account. Is this right? I went over this very carefully with orange at the time, and wanted to be sure that my account would be cancelled. Can they ignore my notice like this?

    Transferred a phone number from Orange to O2 (filter to show only these comments)

  155. micheal said:

    i have a business contract with vodafone that has been up and running for a month now but i am slightly concerned that the people who had my o2 payg number are still using it is there any way i can get the calls diverted from that number to my contract as i dont keep all the one off business numbers on my phone as there are just to many numbers?!

    Transferred a phone number from O2 to Vodafone (filter to show only these comments)

  156. Ken Lo
    Ken said:

    Hi there,

    My recommendation would be to speak to your network and ask them if they can instigate a number swap on the account. I think this would be your best bet!

    Ken

  157. JohnnyT said:

    I have a new unused unlocked phone and a PAYG phone with Vodaphone which I will cease to use when my unlocked phone is up and running. What do I need to do to transfer my number from Vodaphone to my new unlocked phone and then use a variety of SIMs on my new unlocked phone. Do I have to tell the SIM "owner" that I use on the unlocked phone the PAC number that I request from Vodaphone. Is this a "sensible" use of an unlocked phone in order to take advantage of differing tarriffs?

    1. Ken Lo
      Ken replied:

      Hi Johnny,

      There is no need to tell them which phone you plan to use – you just need to request the PAC Code from Vodafone and ensure you provide it to the network that provides your new service. You can then use their SIM card within any phone :)

      Hope this helps,

      Ken

  158. tombren said:

    Hi ken,

    I don't know if you can help,but I want to stop my daughter having a contract phone that still has 15 months to run.What I am trying to do is Port my payg number to her contract,which three will allow.Then I want to port her number to a payg sim which they say cant be done.She wants to keep her number at all costs,but I don't want her to stay on contract.Any advice would be welcome.

  159. Thom said:

    Hey Ken,

    I have just got a new contract with Three.

    My previous contract is a Rolling month contract of which I plan to cancel, can I Change it to a PAYG (So I can keep the number) and then have it put onto my new contract?

    I’ve been told that if I cancel the contract my number will be lost, as such I need to downgrade it to PAYG then swap it to my new one.

    Last question; do you know if it’s free to call Three on a Three mobile?

    Many thanks,

    Thom.

    Transferred a phone number within Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Thom,

      Sure – actually I think you could just ask Three to transfer your number from your rolling contract onto your new contract! This would skip the step of moving to PAYG. With regards to Three-to-Three calls, no these are not generally free. Some tariffs such as 'The One Plan' give you an allowance of Three-to-Three minutes however: with 'The One Plan' you get 5,000 Three-to-Three minutes per month.

      Hope this helps!

      Ken

  160. Gags said:

    I have already obtained my PAC number from Orange and my contract ends on 1st of May, can I switch into different network now or I have to wait until my contract end date?

    Thanks

    1. Ken Lo
      Ken replied:

      Hi Gags,

      You can use your PAC Code straight away – though be warned you'll still have to continue paying your current Orange contract until the 1st of May.

      Hope this helps,

      Ken

  161. Charlie gunner said:

    Hi I’ve done the PAC code transfer from vodafone to orange but now my old phones receiving texts from orange because my numbers been swapped but my new phone is the old number and I can only ring from it and the old one receives the texts and can’t ring out. What do I do ?

    Transferred a phone number from Vodafone to Orange (filter to show only these comments)

  162. @adymock07 said:

    I have three phones:
    out of contract iphone 3g with O2
    in contract iphone 4 with Orange
    business blackberry with Vodafone
    I want to cancel O2 and port number to Orange whilst porting Orange number to Vodafone and getting rid of vodafone number but keeping account. I also wish to switch actual phones across as well. Orange would like to charge me for cancelling the contract even though I do not want to cancel the contract with them. any ideas on how I can do this?

  163. wiible said:

    Hi

    I have a contract with orange and have had it for years as a personal number. I have just left my job and been given a PAC code for my work number which is on O2 and I prefer this number. Can I transfer this number to my current orange contract and replace my old orange number with it, or will orange tell me to take a new contract out?

    Transferred a phone number from O2 to Orange (filter to show only these comments)

  164. Wayne said:

    Great site !

    I have just been given a business mobile phone (on O2) and would like to port my current Vodafone number. I would like to keep my current vodafone contract and get a new number for the vodafone contract that my wife would then use. Vodafone are saying that if I port my number they have to terminate my contract and I have to pay a termination fee. Seems mad that they can't port my number and keep the contract maintained with a new number. Vodafone seemed to struggle to understand what I was even asking for. Any suggestions?

    Transferred a phone number from Vodafone to O2 (filter to show only these comments)

  165. aj270303 said:

    Hi.

    I am currently on vodafone and still have 3 months left on my contract. i would like to get a phone from Three 3 network now so will have 2 phones running untilm my vodafone contract ends. Can i get a pack code from vodafone when my contract ends and then transfer my number to 3 a few months into the contract?.

    Transferred a phone number from Vodafone to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi there,

      Yep this should be fine – you should be able to transfer your phone number over whenever you like!

      Ken

  166. jianhua li said:

    i want to move.because in my working area the lycamobile signal better

  167. Harun said:

    Hi there
    I have transferred an old number to a new sim through t-mobile around 1 year ago but had to give my PAC code to orange and back to t-mobile again. This was because they did not have the system in place to transfer number between their network.

    I just wanted to know if I can transfer my old t-mobile pay as you go number from my old sim to a new t-mobile blackberry sim (this is because they are offer free internet and free bb mail for 6 months). Also do they now have the system in place.

    If you can help me that will be excellent.
    Thank you

    Transferred a phone number within T-Mobile (filter to show only these comments)

  168. toni said:

    If there multiple numbers eg 25 to one PAC code, is it possible to port the numbers on different days?

  169. Rich said:

    Hi. I have purchased a T-mobile PAYG gold number which will arrive tomorrow. Im awaiting confirmation of a T-mobile contract in next day or so and want to use the gold number on the new T-mobile contract. Will I have to transfer the number to another network first and either way, does the gold number need to have credit to transfer/get pac code or can it be done with no credit at all ? Thanks

    Transferred a phone number within T-Mobile (filter to show only these comments)

  170. annoyedstatistician said:

    Hi Ken,

    Just a quick question about a similar situation. I need to port my number from one T-Mobile account to another, but it's not possible to do it via upgrade. My plan to port out to a PAYG account on another network, then port back in to T-Mobile.

    Is it possible to port in / port out immediately or are there time limits?

    Thanks,
    Keith

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi there,

      As far as I'm aware, there should be nothing stopping you from porting in and then back out immediately.

      Best regards,

      Ken

  171. tich said:

    i gave vodafone 30 days notice for my contract to be terminated on 31st of january,i also requested a pac which i did not use.Despite numerous emails vodafone keep ignoring that i gave written notice to terminate and just keep telling me that "as per telecom rules when pac code is issued we cannot schedule contract for cancellation".I thought that all i legally had to do was to give 30 days notice please help

  172. Robbie said:

    Hi,

    I currently have just finished my 24 month period with T-Mobile for my last handset.

    I have just ordered a new handset from Tesco Mobile which is still through the T-Mobile Network.

    I phoned T-Mobile today explaining this assuming that my number would be moved from the old contract to this new one, I was amazed to be told that I would have to get my PAC from them & give it to another Network (eg 02) then after a few days phone 02 to get the PAC again from them & then transfer it back to T-Mobile again for my new handset which is on its way.

    Is this not a crazy situation which should be dealt with through T-Mobile directly? I cant begin to see any sense in this method.

    (is this for real?)

    Thanks Robbie.

    Transferred a phone number within T-Mobile (filter to show only these comments)

  173. Rouge said:

    Hi, im going to change my networks over from orange pay as you go to vodaphone iphone. Did this pac code work?/ Anyone care to share? thanks . And how long did it take to switch

    Transferred a phone number from Orange to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Rouge,

      It takes up to 24 hours to change your network from Orange to Vodafone. You'll still have access to your Orange phone until the moment that the number moves over the Vodafone, so you shouldn't miss any calls/texts during that time. And yes, lots of people have done this switch – it works!

      Ken

  174. tony said:

    Hi Ken
    my wife has a PAYG phone with virgin (uk) and would like to switch to a tesco sim only monthly contract. but her phone is locked and virgin said it would cost £15 to unlock. does this Pac code unlock the phone or do we need to pay vigin the money first.
    ps the phone is nearly 2 years old.
    thanks tony

    Transferred a phone number from Virgin Mobile to Tesco Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Tony,

      No, a PAC Code will not unlock your phone – it only allows you to move your number. Your unlocking code costs £15 and unlocks the phone, the PAC Code is free and allows you to transfer your phone number.

      Hope this helps!

      Ken

  175. Ted said:

    Hi, if you change network providers and u keep your number do you use the same sim?

    1. Ken Lo
      Ken replied:

      Hi Ted,

      You will need a new SIM card. The phone number will be transferred from your old SIM card to the new SIM card.

      Hope this helps!

      Ken

  176. swyftie said:

    Hi,
    Sorry if this has already been asked/answered, I tried reading through all of the questions & answers but there are just so many!
    My Orange contract ends on the 16th March & Orange have told me I can get my PAC number now at a cost or wait until the 16th Feb to get it for free…so I am going to wait, however – when transferring this number to a new network – do I need to wait until my existing contract expires in March or can I use it as soon as my new handset arrives? And if so…what happens to my Orange account when the number transfers?

    Many thanks :-D

    1. Ken Lo
      Ken replied:

      Hi there,

      You can use this as soon as you get it! If you terminate early (i.e. before the 16th March), you'll still have to pay off the remainder of the contract with Orange which will terminate early. Seeing as you've already paid for your contract until the 16th, it might be worth waiting until then before requesting the code and using it!

      Hope this helps,

      Ken

  177. Andy said:

    Hi, I am due for an upgrade with vodaphone and am after an iphone 4s which I can get for free from another supplier but on a vodaphone contract. Trouble is that I must keep my number as I use it for my business and the website are telling me that I cannot keep my number! Can I make them use my pac code to keep my number? As I said I MUST keep my number so have to be 100% sure before I commit to a new deal!
    thanks
    Andy

    Transferred a phone number within Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Andy,

      I believe the proper way to go is through Vodafone as an upgrade. Obviously as an upgrading customer, that means you won't get the same deals as a new customer would. You could call Vodafone customer services and ask them to move your number between accounts (other mobile operators such as O2 can do it with ease). Worse case scenario, it's possible to port out to another network and then port back in. You can get a free SIM card for this purpose.
      Hope this helps,

      Ken

  178. Pari said:

    I bought a mobile phone contract online with T-mobile and then contacted T mobile directly ( as I had bought from a website) and was told that I could not transfer my number to a new contract on the same network.

    This has left me in an awkward position as I have to take a new number when the current number has been my own number for over 14 years. Is there anyway around this please?

    Regards. Pari.

    Transferred a phone number within T-Mobile (filter to show only these comments)

  179. Linda said:

    Hi Ken, I have a new Nokia phone given to me cause my old one is old… if I put my sim card into the new phone it works but…(dumb question) How do I transfer everything to my new phone ie; contacts,inbox txts, memory do I have to plug the two phones into each other ???

    1. Ken Lo
      Ken replied:

      Hi Linda,

      A PAC Code won't transfer anything but your phone number. For texts, phone book and so on, have a look at this guide.

      Hope this helps,

      Ken

  180. helen payne said:

    can i keep my current number when change from PAYG to contract? and staying with same provider/network

    1. Ken Lo
      Ken replied:

      Hi Helen,

      Yep! Though when staying with the same network, a PAC code isn't needed – you just call up the network customer services directly.

      Hope this helps,

      Ken

  181. Chloe said:

    I asked Orange for my PAC code, but they said to get it they need to reactivate my account and this would cost me one months line rental to do so (£25 )
    I know they're not supposed to charge, but can they if they need to reactivate my account? My contract only got cancelled a few days ago.

    1. Ken Lo
      Ken replied:

      Hi Chloe,

      As an alternative to renewing your contract, you could ask them possibly to reactivate it as a Pay As You Go account and then to provide you with a PAC Code? But yes, I guess your phone number would need to be active in order for you to be able to transfer it…

      Ken

  182. Dian said:

    Thx for the reply! So it means my giffgaff number will be deleted and replaced with my lyca number?

    Transferred a phone number from Lycamobile to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Dian,

      Yep! If you transfer your phone number from LycaMobile to Giffgaff then your current giffgaff number will be "deleted" and replaced with your Lyca number.

      Hope this helps,

      Ken

  183. Rax said:

    Is it possible to transfer a current tombile number to another tmobile

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Rax,

      This should be possible if you ask T-Mobile customer services to do it for you.

      Ken

  184. mayfield said:

    i have just recently transferred from orange to t mobile using your pac code tutorial, the confirmation of the number transfer came through today and ever since then there has been zero connection to the mobile internet. is this something ive missed?

    Transferred a phone number from Orange to T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mayfield,

      Have you set up the APN settings for T-Mobile on your new phone?

      Many thanks,

      Ken

  185. Dian said:

    Hi
    If I am using giffgaff (after activating and using it as sim normally), can I transfer my lycamobile number to my giffgaff sim? So I only have 1 sim activated (giffgaff)

    Transferred a phone number from Lycamobile to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Dian,

      Yep – no problem at all! Just follow the step-by-step instructions here.

      Hope this helps,

      Ken

  186. MANDY said:

    can u help,i have a contract with orange 1 year left only ,i need a new phone and more allowance ,keep going over , not elligble till march 2013 for upgrade ,they will increase tarriff £20 Month,but still have to get new phone ,i could go out get contract new phone high allowance for £20 but the dilema is i need the number for my buisness what do i do ??????

  187. Ken Lo
    Ken said:

    Hi Tracy,

    Sounds difficult here as there are multiple networks involved – although as far as Vodafone are concerned it's a normal port out and as far as O2 are concerned, it's a normal port in. So the people to speak to are Three: maybe check with customer services to see whether they're able to do a simultaneous port in and port out.

    Hope this helps,

    Ken

  188. Ken Lo
    Ken said:

    Hi Tracy,

    Sounds difficult here as there are multiple networks involved – although as far as Vodafone are concerned it's a normal port out and as far as O2 are concerned, it's a normal port in. So the people to speak to are Three: maybe check with customer services to see whether they're able to do a simultaneous port in and port out.

    Ken

  189. kjc46 said:

    I am leaving Vodafone early (22months left on a contact) due to their disgraceful customer service. I asked them for aPAC code which they gave me but said i can't use it until my contract is closed – is that right? if i give it to my new provider, will they be able to transfer my number over? I use it for business so losing my number would be very costly to me!!!

    1. Ken Lo
      Ken replied:

      Hi there,

      Sorry to hear about your problems with Vodafone :( Unfortunately, whilst you can terminate your contract early, typically you'll need to pay off the rest of your contract (i.e. the cost for the remaining 22 months). I think this is what they meant on the phone. I know this probably isn't the answer that you wanted.

      Ken

  190. J.J said:

    If I transfer my number from Orange-Orange, will the credit on my new sim still be there after my number is transferred?

    Transferred a phone number within Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi JJ,

      It's worth calling Orange Customer Services and asking them to transfer your credit along with your phone number – it's certainly possible on O2 Pay As You Go… don't know about Orange!

      Ken

  191. Tom said:

    I have a new(ish) sim card and want to transfer my old number to it. it used to have a number on it, but it doesn't anymore. can I still transfer my number to it?

    1. Ken Lo
      Ken replied:

      Hi Tom,

      If your new SIM card is still active, I think it should be possible to transfer a phone number to it. What do you mean by the fact it no longer has a number on it?

      Ken

  192. Stefanie said:

    Hi,
    do I need to pay a fee to transfer my number from Tesco Mobile to Three? I'm just wondering because in Germany, you always need to pay to keep your old number. Thanks!

    Transferred a phone number from Tesco Mobile to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Stefanie,

      As far as I'm aware, it should be free to transfer your phone number from Tesco to Three :)

      Ken

  193. Kelly said:

    I got an iphone4s for christmas and put credit on micro sim before swapping as I wanted to swap in a day or two!! I swapped today and now the credit I put on micro sim( £30) has disappeared!! Where's it gone I only have the credit I had on old phone number!!!

  194. steelcitykitchen said:

    My orange contract is coming to an end and I am taking out a new contract with orange, but via an online provider with an NHS discount offer. Orange are saying that even with a PAC code I can't keep my old number – even though they will still be my network!. I don't think this is legal – can anyone help?

    Transferred a phone number within Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi there,

      There is nothing illegal about this – one would hope that Orange would transfer your number between accounts in order to retain a loyal customer. I know other readers have initially experienced problems transferring their phone number between two Orange SIMs but they normally succeed eventually after speaking to several people in the call centre. If you really struggle, you can transfer your number out to a different network before transferring it back in.

      You can get some free SIM cards for other networks here.

      Ken

  195. Petrit said:

    Its been about 2 – 3 days since I asked for the switchover from Orange to T-mobile. Is it a problem that I am abroad? Will I have to wait until I get back to the UK for the switchover to actually happen? Thanks.

    Transferred a phone number from Orange to T-Mobile (filter to show only these comments)

  196. fungie said:

    I am moving provider for a better deal. I was with tmobile and intend to move to 3mob. I have served my cancellation notice and have requested a PAC code and tmobile are saying I have to wait a further 30 days if I want this code. I am confused and feel cheated!! Help

    Transferred a phone number from T-Mobile to Three (filter to show only these comments)

    1. Phil replied:

      Do not go with 3 Mobile. Terrible provider. Limited availability on handsets and signal issues.

  197. mazz said:

    Hi
    i was just wondering i had a contract just finished a week ago and im looking to get a pay as you go sim with giffgaff but i wanted to keep the same number i wanted to know do you still need to be on your contract to get your PAC code by the way i used to be on vodafone?
    thanxx

    Transferred a phone number from Vodafone to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mazz,

      As long as your account is still active, there should be no problems getting your PAC Code.

      Ken

  198. Sarah W said:

    Hi ken

    I’m planning on moving from Orange PAYG. to Vodafone PAYG and I wish to keep my existing number which I’ve had since 2000. I understand that Vodafone will need the PAC code but wouldn’t they also need the SIM card number? Because how else are they to know which SIM to transfer it to?

    Transferred a phone number from Orange to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Sarah,

      Yep – let Vodafone know your PAC code and the number that you'd like to transfer over to them (though I'm sure this is uniquely linked to your PAC code anyway). You'll also need to let them know which Vodafone account to transfer it (e.g. your temporary phone number or something).

      Hope this helps,

      Ken

  199. Tobster said:

    Hi. Transferring in UK from 3 (PAYG) to Vodafone (Monthly).
    On Vodafone Website, it says the SIM Card needs to be in the UK for the Number to be ported over.
    Why is this and will it cause any problems if the SIM isnt in the UK?

    Transferred a phone number from Three to Vodafone (filter to show only these comments)

  200. Faith said:

    i bought a new phone from orange, could someone tell me how to transfer it to 02?

    Transferred a phone number from O2 to Orange (filter to show only these comments)

  201. James Allanson said:

    I gave my PAC code to Orange two weeks ago, a week later nothing happened. Rang them up a week ago and was told that it would be sorted by midnight, got a text on my old sim card from T-Mobile (my old network) saying that it had started the process and would be done by the end of the day. A week later, and again nothing has happened. So I rang them this morning to be told there was something wrong with my PAC code, so I re-gave them the code and was told it would be done between 11am and 3pm. It's now 5 and a half hours after this time and still nothing.

    Why is it taking so long? And is this actually against the law (Ofcom) as I have seen on some forums that there is a set amount of days that the network has to transfer the number over?

    Transferred a phone number from T-Mobile to Orange (filter to show only these comments)

  202. Manzil said:

    Hi,
    I had an orange contract that just finished on 23-11-2011. I have a new vodafone contract since last 3 months and the new number is active since last 3 months. Orange have issued me a pac code on request. But now because my vodafone number is already 3 months old, I wonder if I can still use the pac code and get my Orange number again. Thanks for all replies.

    Transferred a phone number from Orange to Vodafone (filter to show only these comments)

  203. Linda Smith said:

    i received my pac code from Vodafone, gave it to Tesco, waited a whole day. what has happened now is i can ring out but nobody can ring in or receive text. Tesco have said Vodafone have not released everything after two more days and calls to Tesco still no further on. What can i do?

    Transferred a phone number from Vodafone to Tesco Mobile (filter to show only these comments)

  204. eddie said:

    I transferred my sim card from my existing mobile into an iphone then realised i had not saved my contacts to my sim so removed it and put it back into my old phone to copy the contacts. when i tried to use my old phone to call out i had no credit left yet withall i had 10 pounds of credit before syncing the sim card to the iphone. If i put my simcard back in the iphone will i get the credit back(both phones are orange network)

    1. Ken Lo
      Ken replied:

      Hi Eddie,

      The credit is linked to the SIM card rather than the physical device/phone!

      Hope this helps,

      Ken

  205. Hugh said:

    Do you have to transfer your PAC on the same day or after the official termination date of your current contract? If you do it a week or so earlier does that make any difference?

    1. Ken Lo
      Ken replied:

      Hi Hugh,

      The number transfer doesn't have to happen on the exact date your contract terminates – in fact you can do it any time afterwards. You may also be able to transfer a bit earlier than the end of your contract (ask your network if this is possible).

      Ken

  206. Guest said:

    such a good and easy to understand guide!! THANKS KEN!

  207. Lyndon said:

    cheers ken!

  208. Shez said:

    Hi Ken, its been over a week trying to get my number ported from Vodafone to 3G. When I call people from 3G my ported number shows up to the receiver, but if they return my calls then it still comes to the Vodafone sim. Vodafone say its 3G’s fault (they have the pac code), 3G say its Vodafone’s fault (they have not released the number) who is really to blame and what can I do about it? :(

    Transferred a phone number from Vodafone to Three (filter to show only these comments)

  209. koo said:

    what about if the network is from the USA (at&t) ? can it be ?

    1. Ken Lo
      Ken replied:

      Hi Koo,

      Unfortunately the system for transferring your mobile phone number is different in different countries – this article refers only to the UK. I'm unable to advise on the US market. Sorry!

      Ken

  210. april said:

    how do i change my number but keep my sim card

    1. Ken Lo
      Ken replied:

      Hi April,

      If you'd like a totally new number for your current SIM, the best thing to do is to call your mobile phone network and to ask them to do this for you.

      Ken

  211. Aly said:

    Hi there,
    I had my phone stolen a couple of months ago so I cancelled my contract. I haven't bothered getting a new phone until now because I was abroad. Is it still possible to get the PAC code for the number of my old phone, or will it have been passed on to someone else now?

    1. Ken Lo
      Ken replied:

      Hi Aly,

      Sorry to hear about the loss of your phone. Best thing to do is to call up your mobile network and ask to see whether they left your account/phone number active… I'm not sure how quickly they reassign them.

      Ken

  212. jim said:

    hi
    My o2 contract is up in 2 months and was wondering can i switch my current number to a new phone ( same network ) if i get a new phone through another shop .

    Transferred a phone number within O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Jim,

      Yep! Just call up O2 customer services and ask them to move it over :)

      Ken

      1. Darren replied:

        Will Vodafone do the same thing? I asked a few years ago and their customer services department told me they wouldn't do it. Just wondering whether that was a case of talking to the wrong (least helpful) person, or whether that is in fact vodafone's policy.

  213. Julia said:

    I have come to the end of a contract with tmobile and wanted to take out a new one, still with tmobile but purchased through a discount store. T mobile told me that in order to keep the same number I would have to get a payg sim from o2 or orange, port the no across to that, then get another pac code from orange and port it back to tmobile. I did this but this morning when I tried to request a pac code from orange after the number ported across yesterday they told me I would have to stay with them as a customer for at least 7 – 10 days before I could get a pac code. Are they entitled to do this or am I within my legal rights to insist upon them giving me one straight away? There should be a more simple way of keeping your number if staying with the same provider rather than going through all this rigmarole!!

    Transferred a phone number within T-Mobile (filter to show only these comments)

  214. anna said:

    I am switching number from O2 sim to vodaphone
    they said i should turn off phone at 11am and turn it on at 4pm and the vodafone sim should have carried over my previous number

    it is now 8.30 and it still doesn't ring when i ring it and it says 'no service'

    ANY ADVICE? THANKS

    Transferred a phone number from O2 to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Anna,

      When you call your number, does it still go to your old phone? The switchover may have been delayed or something – from personal experience I find that it usually happens overnight.

      Ken

  215. Shug said:

    Hi
    I cancelled my Three contract in July 2011, and requested a PAC code for transferring to my new provider. I did not, in the end, use the PAC code, but now Three want to charge me for not using it quoting that, as it was not used after the 30 day period (of receiving it) the number was re-activated and I am liable for the charges (although phone was never used)! They state this was explained to me when I called for the PAC code, but I am 99.9999% sure they did not!! Any advice gratefully received! :O)

    1. Ken Lo
      Ken replied:

      Hi Shug,

      Unfortunately requesting a PAC Code does not automatically cancel your contract so they're right in this circumstance. If you request a PAC Code and then never use it, it would be as it was never requested (the contract would just continue as before). Things would be different if you had specifically asked them to terminate the contract there and then though.

      Apologies for not being able to give you the answer that you want!

      Ken

      1. abl replied:

        I had similar thing with Orange, and definitely told them that I wanted to cancel. The contract required thirty days notice, but when i didn't use the pac they wanted to ignore my cancellation request, quoting the expired pac as the reason.

  216. bada said:

    Hi,
    iam using Lyca Mobile and vodafone sim in spain. I want to transfer my credit to vodafone and i dont have any idea what to do. Any even Lyca Mobile customer care done not have any information regarding this. I request anyone please help me out with this.

    Transferred a phone number from Lycamobile to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi bada,

      Unfortunately it is not possible to transfer PAYG credit between networks: you should use it up before you switch.

      Ken

  217. jack said:

    I have a GOLD number registered with Orange PAYG and they are refusing to issue PAC unless I have proof of purchase and identity.

    I can provide identity proof but not proof of purchase as it was acquired from someone I no longer have contact with.

    Can they do this? What can I do to obtain PAC?

  218. dinfahim said:

    I was using Lyca mobile and then i decided to switch to 3. I get the PAC Code from Lyca and gave all detail to 3 to switch over my number.
    But 3 refused to do so by replying , "they are not allowed to switch numbers from the lyca to there network"

    It was quit strange , I still keep my both numbers with me …. any one who can guide please …. I don't want to keep lyca network but definitely want to keep my number….

    Thanks

    Transferred a phone number from Lycamobile to Three (filter to show only these comments)

    1. Silvia replied:

      It's exactly what have happened to me. I decided to switch to T-Mobile…and I received a similar answer.

  219. ruben said:

    hi ken lo , you are my help i have a problem

    i have a contract with three company in uk for 24 month with an iphone 4 and only i did 10 month and i have go for another country, what i could do for dont lose money and my iphone 4 , my iphone 4 is unlocked and i would to keep it for my next stage in another country.

    the company will block my iphone 4?

    if i stop paying my bill and contract

    thanks

    1. Ken Lo
      Ken replied:

      Hi Ruben,

      Thanks for getting in touch! Unfortunately you cannot simply stop paying your bill: you should treat a mobile phone contract like any other source of credit (like a credit card or bank loan) which must be paid off. Your best bet would be to call 3 Customer Services on 333: they may be able to put your contract on a holiday or something until you return to the UK. Otherwise it is possible to terminate your contract early but this usually means paying for the other 14 months.

      Ken

  220. metoo said:

    word of warning the transfer does not happen instantly. you need to except to have 24 hours down time where you have NO ACCESS to your number at all. that is no calls, texts etc and when people call you they just get a dead line. So if you are using your phone for business best to let all of you contact know in the week of potential porting that there will be significant downtime

    1. Ken Lo
      Ken replied:

      Hi metoo,

      The transfer will take up to 24 hours – you will have access to a phone and your phone number during this time but only on your *old* network/SIM card. For this reason, it is important not to dispose of your old phone/SIM straight away. When your old phone/SIM card stops working, your new one will start working. These two things should happen at the same time so there should be no time where you're without access to your number.

      Ken

  221. Justian said:

    Hi,
    just in the prosses of getting a business phone but would like the number of my personal phone to be the business number, so it would just be a case of swapping the numbers around. I still have 15 months on contract with O2 on my personal phone, asking for a PAC code would they require me to cancel the O2 contract.

    Transferred a phone number from O2 to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Justian,

      You should talk to O2 Customer Services about your request – switching phone numbers between two O2 accounts is outside the PAC Code system. This is only for number transfers between different networks.

      Ken

      1. Justian replied:

        Hi Ken,
        I probably wasn't that clear with my explanation. I was switching my(current) O2 Number to my(new) Voda phone, which I would need a PAC code for. I was just wondering wether requesting a PAC Code the contract would have to be cancelled, even though I would still want to keep the O2 contract, but with tthe new Voda phone number.

        1. Ken Lo
          Ken replied:

          Hi Justian,

          I don't think the PAC Code legislation specifies anything along these lines… the best thing to do is to speak to O2 Customer Services and see whether it's possible to arrange. Do let us know what they say!

          Ken

  222. Carol Sissons said:

    I have just been charged £25 by Daisy for my PAC code and they wouldn't give it to me until I had paid them. They insisted it was in my contract but I don't have a signed contract with them. What can I do about it?

  223. Guest said:

    Can I switch my number to another network and still stay pay as you go?

    1. Ken Lo
      Ken replied:

      Hi :)

      Yep, you can! The process of switching from PAYG to PAYG is the same.

      Ken

  224. user said:

    I'm switching my network from Rogers to pay as u go and I have got an Iphone4 (micro sim) form apple store. Do I need to change my sim card if I keep my current number? what if I change it?

    1. Ken Lo
      Ken replied:

      Hi there,

      Unfortunately this article refers for the UK market! I can't comment on the process of switching in Canada as the system is entirely different.

      Sorry!

      Ken

  225. RBH said:

    Hi My husband has a o2 payg and wants to transfer to tesco mobile payg. can this be done?

    Transferred a phone number from O2 to Tesco Mobile (filter to show only these comments)

  226. ussy said:

    hi guys i had a 3 sim and i was using the all in one deal pay monthly and i could use the internet, now ive got giff gaff and i cant use the internet it says something about SP settings and you need to change your packet data connection any one got an idea how i can use the internet using giff gaff (ive got free internet) and ive got a 5230

    Transferred a phone number from Three to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi ussy,

      Sounds like you need the Giffgaff APN settings. See the following forum thread:

      http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Definitive-APN-Settings-list/td-p/1279

      Ken

  227. Ken Lo
    Ken said:

    Update 8/7/11 – I've updated the article with changes due to the recent change in PAC code legislation (porting now takes 1 working day instead of 2). Also some extra FAQs have been added & info for more mobile networks :)

    Ken

  228. Gwen said:

    Hi can anyone help me.. My mum has a Vodaphone pay as you go,reception is terrible so last week while in an o2 shop i got 2 sim cards(one for each of us) and wanted to top up mine but was told that i had to top up both,so i did at a cost of £20 total,however mum and i decided to not use o2 and that Tesco was offering a better deal..so i asked o2 for my pac which all went through okay but my mum has had terrible probs….1~somebody had hacked Vodaphone's site so she couldn't get her phone unlocked…..2~ o2 have ported out and recycled her sim(with £10 credit)!!!!!!! So now she is having to go to Vodaphone a get another sim card also having to top that one up!!!!! So i just wondered as they have to give you the grace of 30days to use the pac code has this been illegal? Greatly appreciate any guidance on this matter… thanks Gwen

    Transferred a phone number from Vodafone to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Gwen,

      Unfortunately when you port a number, you cannot transfer Pay As You Go credit so the £10 credit has unfortunately been forfeited. You could ask O2 to refund the £10 as a gesture of goodwill I guess, but I'm not sure they have to give it back to you. I'm not a lawyer though…

      Ken

      1. Gwen replied:

        Hi Ken, Thanks for the advice but I am not bothered so much to losing the money but was it legal for O2 to port the number out when they were not asked to? I would like you to confirm this if possible. Thanks Gwen

        1. Ken Lo
          Ken replied:

          Hi Gwen,

          I don't quite understand – so you asked O2 for a PAC code… did you then provide the PAC code to somebody else? If so, you asked for a port to happen; if not, no port should have occured.

          Ken

  229. Gwen said:

    Can anybody help? I recently got an o2 pay as u go sim for my mother who wanted to change network from Vodaphone,I topped it up by £10 for her. She did not give her PAC code to o2 as she decided to move to Tesco(better deal for her) She then went to get her Vodaphone mobile unlocked,but unfortunately that proved impossible as somebody had hacked the network so no code could be used in order for the unlocking process to be done.The following morning she tried to make a call from her handset as she still had £10 credit but was unable to as o2 had ported her number!!!!!!! How could this have happened? Now she has been forced to get another Vodaphone sim and top it up as she lost her original balance and they cannot refund that (understandable) Has this been legal practice for o2 to have done this??????

    Transferred a phone number from Vodafone to O2 (filter to show only these comments)

  230. Ken said:

    I want to keep my Orange mobile number & Orange email address but I am transferring to O2 will I still be able to access my Orange email even when I have transferred my old number to o2. I have to input my orange number to login to Orangemail.

    Transferred a phone number from Orange to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Ken,

      I guess your phone number is just like a username so I can't see any reason why this can't be possible in principle. That said, if your e-mail service was an additional feature of the mobile service, it's possible your e-mail account could be closed at the same time.

      Ken

  231. Lak said:

    I'm cancelling an orange contract and found a cheaper contract for an iphone4 with orange with phones 4u!! the call centre people from orange said it would be possible to keep my old number due to restarting a new contract with them? She basically said that the pak code would work? Even though phones 4u will say it will?? Please help??

    Transferred a phone number within Orange (filter to show only these comments)

  232. carla said:

    I have a buisness mobile with orange and also a pay as you go iphone with o2, i am finally getting a new sim for my iphone to go on to the buisness contract with my exsisting orange contract number but i was wondering can i still change this number over too my o2 number as i remember that one even though i have had the orange number for nearly a year hope this makes sense thank you

  233. jackson said:

    i order for my pac code, from T mobile to Vodafone, and they said in the nest 2hrs that i will received it, wat is the next step for me to take after i got it cuz i need to activate my iphone4

    Transferred a phone number from T-Mobile to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Jackson,

      The next step is to call up Vodafone and to provide your PAC Code to them.

      Ken

  234. Suzy said:

    Hi
    I wonder if you can help. I am transferring from 3 (really bad signal) to Tesco Mobile and my phone is going through the PAC process today from 8 til 4 pm. Once the number has transferred over to my new phone does that mean my contract with 3 has ended? Do I have to contact them to confirm? They are not a very good customer services to deal with so am a little worried.

    Thanks

    Suzy

    Transferred a phone number from Three to Tesco Mobile (filter to show only these comments)

  235. Paul said:

    Hi I am coming to the end of my Three contract and I was wondering if I could transfer the three number to my Vodafone contract, problem is its 12months in?

    Any advise would be really apprechiated!!

    Transferred a phone number from Three to Vodafone (filter to show only these comments)

  236. kim said:

    hi there

    have bought an unlocked iphone 4 and a tmobile PAYG micro sim.
    is there any way I can keep my old number from my previous nokia without cutting the old sim card to make it fit?

    thanks

    Transferred a phone number within T-Mobile (filter to show only these comments)

  237. Luke said:

    I am very annoyed. I purchased a gold number, which has been registered to me. I now want to move it to another network and Orange are refusing to release the PAC code unless I prove my identity and proof of purchase!
    They have decided because my number is worth so much money that I must have bought it illegitimately and are trying to keep the number for themselves so they can sell it and make money.
    I have proof of purchase and identification, but why should I?? The number is registered in my name and has been for over 6 months. I top it up with my credit card and have an online account with Orange. Bad Orange, bad company.

    1. john replied:

      I bought 50 + numbers to sell in my business. It took months and hours to find each one. The network switched them all off, even though they didn't have any expiry dates. Now they give sims away.
      Felt like I'd been robbed.

      What I want to know is who legally owns the number ?
      Since porting the number to different networks is commonplace.

      I asked Ofcom but didn't even get a reply. And there lies the problem.
      No real regulation, it's you against a multi-million pound company

    2. jack replied:

      I am in same position, Orange refusing to issue PAC unless I provide identity and proof of purchase. Has anyone been in this position and what was outcome?

      1. Andy replied:

        Yes, I have had the same problem. I purchase a sim, it was classified as a gold number but only cost me £15 it had 2 doubles in it. orange refused to give me the pac even though i passed all security questions and gave them the 4 digit id code and the sim card number also.
        They asked me for ID and A proof of purchase of the number. I have forward my drivers licence and my ebay receipt. They are still refusuing so no i am considering taking it to offcom.

  238. Mark said:

    Hi Ken, bit of a sneaky one for you. My current contract runs out with t-mobile next month..and the upgrade they have offered me isnt what I want…I have tried to get the deal / phone im after with no success…but I have seen the phone / deal I want on another website which t-mobile say they cannot match. This would be a new contract not an upgrade..but is again with t-mobile. I have been told by t-mobile that they cant transfer my number from my existing contract to the new one…Is this true?? If this is the case, cant I just buy a payg sim, from say Orange, get the pac code from T-mobile and transfer onto the orange payg sim and then shortly afterwards get the pac code from Orange to transfer my number back to T-mobile on the new contract? I dont want to lose my number if I can help it (had it for 10yrs+) and if Im honest I dont want to move provider as T-mobile is the only one I can get a signal with at home (the joys of living in the sticks). Complicated I know but hopefully you can answer my dilemma.

    Many thanks in advance

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mark,

      T-Mobile CAN move your number to your new contract – I've not yet heard of anyone who is unable to. Sometimes you may have to go through several customer service agents as they sometimes insist it can't be done. I can't recall receiving an e-mail/comment from anyone who has been unsuccessful in moving their number around in the same network.

      And yeah like you said, if it really was impossible you could simply switch off to Orange PAYG or something and then switch back.

      Hope this helps,

      Ken

      1. Mark replied:

        Thats great!! Thank you for your swift and conclusive answer :-)

        Its time to get back on the phone to T-mobile then!

        Cheers
        Mark

  239. Albert said:

    Hi Ken

    I need to transfer my number that is in my personal name to my company name whilst switching networks. I am using it as a company phone so want my company to be invoiced for that.
    Is it as just as simple as requesting a new PAC code or are there other requirements since the ownership name changes.

    Thank you for your assistance with this!

    1. Ken Lo
      Ken replied:

      Hi Albert,

      I believe there should be no problems doing this – simply provide the PAC code as normal. I don't believe there are any ownership name checks.

      Cheers

      Ken

  240. Andrew Bennett said:

    I currently have a Orange pay as you go mobile phone (unlocked) and will be moving to Germany soon but I'd like to keep my current mobile number. I've used the PAC Code Finder but it only appears applicable from one UK provider to another so do you know if it's possible to move my mobile number from a UK provider to a German Provider.

    1. Ken Lo
      Ken replied:

      Hi Andrew,

      Unfortunately you can't port a UK phone number to Germany. You could set up call forwarding if your network provider allows it (but there will be international call forwarding charges involved). The easiest thing to do would probably to leave a voicemail greeting on there informing people of your new phone number.

      Ken

  241. Sam said:

    i was on vodafone previously but changed to O2…..the o2 people said my number would activate between 10-6 today…..but so far it hasnt…..is this normal? how long does it usually take for numbers to be changed…..and how will i know? will my reception have to be at full when it happens?

    Transferred a phone number from Vodafone to O2 (filter to show only these comments)

  242. Oliver said:

    I currently have a O2 pay monthly that I want to cancel but keep the number. I also have an existing vodafone contract that I want to transfer the O2 number to. Is this possible and what would it involve?

    Transferred a phone number from O2 to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Oliver,

      Indeed this is – simply ask O2 for a PAC code and provide this to Vodafone!

      Ken

  243. grovtwit said:

    swapping from three to orange the number for three service is wrong it is 0843 373 3333

    Transferred a phone number from Three to Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Thanks, Three's phone number has been updated.

      Ken

  244. sheraz said:

    Vodafone are asking for a 12 digit pac number i dont know what to say to them iam stuck i need help

    1. Ken Lo
      Ken replied:

      Hi Sheraz,

      Could they possibly be referring to something else? PAC Codes should be 9 digits long.

      Ken

  245. kelvin gaffin said:

    hi i would like to know i switched my number from payg orange to payg o2 i got a text off o2 sayin once o2 uk cums back at th top of my phone that my number will be switch over, it says it will be active by the 4th may 2011 6pm latest but i text my number and it still hasnt received it could u help thanx kelvin

    Transferred a phone number from Orange to O2 (filter to show only these comments)

  246. MMM said:

    How many times can you transfer a mobile number between networks?

    1. Ken Lo
      Ken replied:

      Hi MMM,

      There are no limits to the number of times you can transfer a mobile network between networks.

      Ken

  247. adam said:

    Hi. I have a rolling contract with 3 okay and my dad has a rolling contract with orange. I like his tariff and he likes mine. So i would like to swap sims and keep our own numbers. Pl advise what the exact procedure as Im nt sure.Hope you can help Thanks

    Transferred a phone number from Three to Orange (filter to show only these comments)

  248. HG Rolls said:

    Hello, Ken

    I can't work out the answer to what is probably a simple problem, and wondered if you could help? I have a contract with BT To Go, and my wife has a Virgin PAYG. I'm buying a new iPhone4 on Vodafone and we want to keep the BT contract running for my wife to use. I could of course use the new Vodafone number, and my wife swap to my old number, but what I really want is for each of us to keep our existing numbers. Can I both port my BT To Go's number to the iPhone microsim, and my wife's Virgin's number to BT To Go?

    Hope you can help. Thanks.

    1. Ken Lo
      Ken replied:

      Hi HG,

      That's a very good question – I'm afraid I don't have the answer to that, sorry! It sounds like the people that you need to speak to are BT – with regards to Virgin and Vodafone it's just business as usual. If BT could arrange for a port out whilst keeping your contract with a new number then this should be possible.

      Ken

  249. Campbell said:

    i am swiching from tesco to orange i got my new SIM and my PAC code but when i put my new orange SIM into my phone it says "Insert right SIM card" please help how do ii get on to orange.

    Transferred a phone number from Tesco Mobile to Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Campbell,

      Is your phone locked to Tesco? You can find out more on this page.

      Ken

  250. Paul said:

    Can anybody help. I was given a PAC code by vodaphone after 19 months of a 24 month contract, I then changed to Virgin and the transfer was fine. Vodaphone now want to bill me for the existing line rental for the 5 months that were left totaling £123. Do I have to pay this, as I know it was not explained to me at the time of PAC code request?

    Transferred a phone number from Vodafone to Virgin Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Paul,

      Unfortunately there is a clause in the Vodafone contract that if you terminate early then "you must still pay all the line-rental charges until the end of the minimum period"

      Vodafone Customer Services should really have informed you of this charge so you could try to appeal it to Vodafone based on that fact but unfortunately the contract does mention the charge.

      Sorry Paul! :(

      Ken

  251. billy said:

    can someone help!!???
    i requested my pac code form 02 to take over from my dads old contract on vodafone. i received the code and gave it to vodafone, and my contract with 02 terminated. I put my vodafone sim in my phone but its coming up saying 'invalid sim card'. why is this? im now stuck with no phone. any info very much appreciated .

    Transferred a phone number from O2 to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Billy,

      Very strange, although it seems like Vodafone Customer Services are the people to talk to here.

      Ken

  252. Staceyy said:

    Hi everyone, wounder if any could help me??? i have taken out a new contract on the internet (dial a phone) i was with vodafone previously but they couldnt offer a good deal on a blackberry torch so i got one through dial a phone… because its classed as a new connection although the network is still going to be vodafone, i just want to know how i would keep my exsiting number as i wouldnt need a PAC code as i am staying with the same network???
    HOPE SOMEONE CAN HELPP!! :-) x x

    Transferred a phone number within Vodafone (filter to show only these comments)

  253. Jane said:

    Can anyone help me? I work for a small company and we have 4 mobile phones on Vodafone network but our contract is through a third party communications company. Our contract will finish March 2011, however, we want to move to another provider but the third party company want to charge us £45 per mobile for the PAC codes as they say Vodafone will charge them. Having contacted Vodafone they assure me that they do not charge anyone for PAC codes. The third party state in their terms and conditons that this charge will be made, but I feel that £180 is an unreasonable amount to pay for admin. Any suggestions please?

  254. ROBSY said:

    I have a pay as you go phone on T Mobile and want to get a newer one, still on T Mobile and still on pay as you go. I asked in the T Mobile shop if they could transfer my phone number over and they said that they couldn't. I then called customer services who said they could ( though they didn't sound as if they understood what I was asking!!!!)
    Is this possible or not?

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Robsy,

      This should be possible. Alternatively, simply take the T-Mobile SIM from your old phone and put it into your new phone.

      Ken

  255. Raj said:

    I am out of contract with O2 privided via Outsourcery – a smaller independent company. I am told it will take up to 30 days for my PAC code to arrive and they want to charge £30 for this.

  256. Maddie said:

    Hi Ken,

    I'm with Vodafone and my 12 month contract ends on middle of Feb 2011.
    I will be leaving to join another network as Vodafone cannot offer me a good monthly deal on the handset I want, nor could they matched up to the offer I have seen on the internet.

    I would like to keep my number. Would it be ok to buy the phone first and then provide the pac code afterwards? because I do not have my pac code yet. I'm confused as to when I should give the pac code.
    At the same time, I really want to buy the phone as the offer may finish soon.

    The network is with T-mobile but the phone deal is offered on mobiles.co.uk. I am not sure who I should inform about transferring my number across, I should imagine it would be T-mobile???

    Hope you can help!

    Many Thanks!

    Transferred a phone number from Vodafone to T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi there Maddie,

      Thanks for getting in touch. Yeah – you can request and use your PAC Code whenever you like – doesn't need to be at the start of your contract. So you can order your phone from T-Mobile on Mobiles.co.uk today (click here to order) but you can provide a PAC Code at a later date. So when your Vodafone contract ends, request a PAC Code from Vodafone and then provide it to T-Mobile customer services.

      Hope this helps

      Ken

      1. Maddie replied:

        Hi Ken,

        Nice to hear from you. Many Thanks for the advice!
        I have been told the PAC code has to be used within 30 days from the date it's generated or it will expire?

        Regards,
        Maddie

        1. Ken Lo
          Ken replied:

          Hi Maddie,

          Yeah you are correct :) From the date that the PAC Code is generated, it will be valid for 30 days. If it isn't used in that time, it will expire and you can request a new code free of charge. Presumbly by the time you request your PAC Code you should already have your new T-Mobile phone so this hopefully shouldn't affect you :)

          Ken

          1. Maddie replied:

            Hi Ken

            Thank you for the quick reply. You have been very helpful :-)

            Maddie

  257. Alan White said:

    I have pay as you go on Vodafone. I know what to do to transfer the number to another phone but can I transfer the credit since I would still be on the same vodafone tarrif?

    Transferred a phone number within Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Alan,

      Vodafone customer services might be able to do this for you if you ask them but I'm not 100% sure what their official policy is.

      Ken

  258. Joe said:

    Hi Ken,

    Is there a time limit by which number porting (from payg to a t-mobile contract) must be initiated? Can i port a number (to my new contract), say, 2 months into the new contract?

    Here's the scenario…
    I want to get a contract with t-mobile in next day or so but as i have a lot of credit on my current PAYG sim. I don't want to port my number over just yet – want to use up my payg credit and ensure my contract and new phone etc are all good before porting number.

    Thanks, Jo

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Joe,

      No; you should be able to port your number over at any time :)

      Ken

  259. Nick said:

    Hi Ken

    I am buying a new iPhone 4 from vodafone, but keeping my existing iPhone 3 on 02 for my son to use however I'd like to transfer the existing iPhone 3 number that I use for work to the iPhone 4 and get a new number for the iPhone 3

    Is this possible?

    TIA nick

    Transferred a phone number from O2 to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Nick,

      Yep you can do that. Just transfer your number from the iPhone 3 to the iPhone 4 in the usual way (with a PAC Code described above). Then simply grab an O2 SIM Card (either Pay As You Go or "Simplicity for iPhone") for your son and put this into your iPhone 3.

      For more info, see our Free Pay As You Go SIMs and O2 Simplicity for iPhone articles

      HTH

      Ken

      1. Nick replied:

        Many thanks for that Ken, but I forgot to mention that the 02 contract is still live for a few months yet. How would thatvwork?

        1. Ken Lo
          Ken replied:

          Good question… you want to keep the O2 contract going but you want to transfer the contract onto a new number whilst swapping your existing number to Vodafone? I don't know about that… I think O2 Customer Services might be your best bet here. Sorry, I don't know the answer to that one!

          By the way, have a look through my iPhone comparison tool (launched yesterday evening)… there are a few Vodafone deals there which aren't available through the main Vodafone website. They might interest you :)

          Ken

  260. Louise said:

    Hi there.
    I've just bought a blackberry, so i have had to order a blackberry sim. Now. I know that As i'm currently on T-mobile PAYG, and i'm switching to a different SIM on T-mobile i don't need a PAC code. However, I'm wondering whether the balance i have on my current number will be transferred to my new one?
    Thanks.

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Louise,

      Very good question – I don't actually know the answer to that question! On O2 you can move Pay As You Go balance to a new number but I'm afraid I have no idea about T-Mobile. Do let us know if you find out though!

      Cheers

      Ken

  261. Alex said:

    Hi Ken, a slight weird one here. I was with o2 and the contract was done on the o2 store. I want to take out a new contract with the carphone warehouse but still remain on o2. Do I need a PAC code for this? Alex

    Transferred a phone number within O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Alex,

      Nope you don't – same process as moving from O2 to O2. It doesn't matter where you buy your phone from :) When you receive your new phone/SIM from CPW, give O2 a call and ask them to transfer your existing phone number onto your new SIM card.

      Cheers

      Ken

  262. Matthew Snook said:

    Hello

    My contract with Tmobile is up for 'renewal' on 18th Jan. I have just taken out a new contract with O2, to beat the VAT increase. Will it be possible to ask Tmobile for a PAC code now, and transfer to O2, or do I have to wait until the 18th Jan when my contract is up to renew? would they give a temp number for my existing contract? or disallow it?

    Hope you can help

    Transferred a phone number from T-Mobile to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Matthew,

      Thanks for getting in touch. You should probably be able to ask them for a PAC Code now that you're in the final month. I suspect you'd have to pay for the rest of the month although you'll lose service once your number has moved over to O2. However, if you wanted them to switch the number you might be able to ask T-Mobile Customer Services to do that for you (let us know how you get on!)

      I think it's worth mentioning here that you don't save *any* money on your monthly tariff by taking your plan out now. You will only save money on the upfront cost of your handset. See my guide to VAT increases for more information.

      Ken

  263. Hannah Collins said:

    I’m trying to move from Orange to O2 and Orange staff are being very uncoperative by cutting me off etc.

    Yesterday my mum went to the Orange shop and they put us through to a man in India. He said that he would phone us back between 12:30 and 1:00 p.m that day it is now 2:59 the following day and we have still not heard from him, when my mum was talking to him in the shop he said that there was a queue of 600 people waiting for PAC codes.

    I have advice for people changing networks:

    DO NOT CHANGE TO ORANGE

    Transferred a phone number from Orange to O2 (filter to show only these comments)

  264. pepp said:

    hello, im changing from vodafone to o2 and i have provided the pac code today and i am aware that it could take up to 48 hours. do i need to keep my phone off during the whole thing or can i have it on and use it?

    Transferred a phone number from Vodafone to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi pepp,

      There is no need to turn your phone off during the transfer process. You can keep using your Vodafone phone/SIM card as normal until the transfer to O2 goes through. The transfer can still happen if your phone is on.

      Ken

  265. Lyn said:

    Hi Ken

    I have an orange contract – dolphin 30 with 3g and 500mb internet access . I have purchased an iphone 4 which I have now discovered requires a smaller sim card – a micro sim. Orange are refusing to provide me with a micro sim unless I purchase an add on iphone bundle for £10 per month, They say my existing ontract won't work (not true as I am currently using an Iphone 3gs). It seems no other provider is insisting on charging an extra monthly charge just for providing a micro sim. Is there anything I can do to fight orange about this (I know I can just cut my sim down but would rather try and get Orange to play fairly).

    thanks

    Lyn

    Transferred a phone number within Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Lyn,

      Unfortunately there is little you can really do – Orange are under no obligation to provide you with a micro-SIM and they are well within their rights to ask you to pay more for it. If you've completed the course of your contract, you could take your custom elsewhere to get a micro-SIM or you could order a £25/mo. iPhone micro-SIM from the Orange website. Cutting the SIM is another alternative but it would be totally at your own risk and you could render your SIM card useless.

      Ken

  266. Kamil said:

    Hi Ken, I am a little bit confused and found on the internet you would give me a good & helpful advice.

    I am on the last month of contract with THREE. I wanted to upgrade and stay with THREE but they do not have a handset which I want to upgrade to. I am deciding to finish this contract and do not upgrade but I want to keep my current telephone number. I know that to go to pay as you go I just need to speak to THREE's advisor that I want to just move to pay as you go.

    The thing is that I want to get a contract with O2 now because they have exact handset that I want. Confusion starts now because I have no idea how to transfer my number from contract with THREE to contract with O2. What I have found is that there are 3 steps of this ! First : I need to get my number transferred to pay as you go at THREE and then obtain a PAC and transfer my number to O2 pay as you go and then to O2 contract ….. Is this right??

    please help me !! thanks so much

    Transferred a phone number from Three to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Kamil,

      Thanks for your comment. No, there is no need to transfer to Pay As You Go first. You can go straight from a Three contract to an O2 contract. There are step-by-step instructions available for this.

      Hope this helps

      Ken

  267. Tony said:

    Hi
    I am currently with T-mobile and want to look at other tariffs/suppliers. I called them to give them a months notice and request my PAC number but they've said I can't do both at once – If I cancel my contract I'll lose my number and that I should find my new service first and then call them for my PAC number but that the notice period would start from that point. Can't I give a month's notice and request my PAC at the same time?
    Thanks
    Tony

    1. Ken Lo
      Ken replied:

      Hi Tony,

      Bear in mind that a PAC code is only valid for 30 days from issue – if you need to give a months notice then by the time your contract actually ends, your PAC code would have already expired! Personally I would give your notice now, sign up for your new contract maybe 2 weeks into the notice period (you want some kind of overlap between the two) and once you've done that, request the PAC Code.

      Ken

      1. tony replied:

        Thank you. I think they were just trying to squeeze more money out of me!

  268. simon said:

    Fantastic and well constructed. No doubt a benefit to all!

  269. Joe said:

    Hi Ken,

    I started my current job around 12 months ago. They offered me an O2 business contract as part of the position. I decided to port over my existing Orange number on to the O2account. All good. Now however, I am moving to a new employer and want my take my number with me. I have read your advise above which suggests they don't have to release this if the contract has not expired (it still has a year run). Is there anything I can do? I've had the same number for 5 years and don't want to lose it…and they got it from me in the first place!

    Any advice would be most welcome.

    J

  270. mina said:

    Orange overcharged on a recent US trip and after much debate terminated my phone today, is it still possible for me to get a PAC code to transfer to another provider whilst I pay the outstanding off? Or can I set up a pay as you go account whilst I am paying it off?

    Mina

  271. Rose said:

    Hi,

    Wondering if you can help. I have a contract with orange, which has now gone out of contract. I wanted to upgrade, but they couldn't offer me a very good deal, so I decided to get a phone online, which was much cheaper with cashback options. The new contract is through e2save (part of carphonewarehouse), but with Orange still. I was told by e2save that I would be able to port my existing number to a PAYG sim, and then onto my NEW contract in order to keep the same number. Just spoke with Orange about moving it from my current sim to a PAYG orange sim, and then onto the New orange sim. They told me that they can no longer do this, and that the only way to keep the number is to upgrade with them. Is that correct, and is this allowed?..

    I also have a Vodafone PAYG sim, and when I spoke with them, they said that it would be possible, but it would take 48 hours to move to PAYG, and then 48 hours again to move to New sim, and that I would have to be with them for 30 days before they give me a PAC code.

    I know it's a little confusing, but advice please!!!!

    Transferred a phone number within Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi,

      Thanks for your comment Rose. I know of several friends and have received emails from people who have been able to port their number from an old Orange contract to a new one which was purchased through CPW. It seems like Orange really don't like doing this so you might have to speak to several different people in customer services first. But they can most certainly do it if you can persuade them to do so!

      Ken

      1. Rose replied:

        Excellent news. Thanks for your help. I'll be more persistent. Did these people do it recently, though? As the guy I spoke to at Orange thought he could do it, but spoke to someone else who told him they no longer do that.

        1. Ken Lo
          Ken replied:

          Hi Rose,

          My friend did it in September but had to call customer services 3 times! Put it this way… you're paying them a lot of money and other networks would love you to join them instead! It's bizarre why they'd make it so hard for you to stay on Orange!

          Ken

          1. Rose replied:

            Indeed. Will definitely try again tomorrow. Thanks Ken!

  272. John said:

    Yo,
    I recently got a new phone, and changed networks to Orange (contract) from O2 (pay as you go). I didn't get a PAC code in order to take my old number with me (I'm already regretting that decision), and I am now officially with Orange. Is there any way that I can still transfer my old number onto my new phone, or will I have to start the process of telling all my friends and family my new number?
    Cheers

    Transferred a phone number from O2 to Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi John,

      Providing you still have the Orange SIM card and the phone number hasn't been disabled, I think Orange Customer Services should still be able to give you a PAC Code to transfer your phone number.

      Ken

  273. Sally said:

    Hi,
    i have recently transferred my sim only deal from tmobile to o2, now that the PAC code transfer has happened, my old tmobile sim is also still working! and yet i have the old number on the 02 sim too, is this a worry?
    Thanks

    Transferred a phone number from T-Mobile to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Sally,

      Sounds like the number hasn't transferred over yet. Have you given your PAC Code to o2 and waited 2 days for the transfer to happen?

      Ken

  274. Andi said:

    My contract ends 22/11/10 with t-mobile. I like them but the upgrades are rubbish. so what i want to know is if this is possible:
    take out another t-mobile contract (free phone & gift), port my current number to a payg sim when contract runs out, and then port the payg sim to my new contract (changing the new number to my old one)

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Andi,

      You could simply call up T-Mobile and ask them to port your number from your old contract onto your new one. Alternatively, look into a SIM-only tariff if you're happy with your existing phone.

      Hope this helps

      Ken

      1. Joan replied:

        Hi Ken,
        I have a similar problem. I have been with Orange for the past two years and my contract is up this week. They couldn't match the dial a phone deal on orange so have said I can't have a PAC as it's the same network and I will need to transfer to PAYG and then transfer over, I'm confused. It took me three customer service assistants to get this far. Can you help?
        Kind regards
        Joan

  275. gatters said:

    3 Mobile are very bad at releasing the PAC. My contract ended months ago, so they've had a good few years from me. I had to basically tell them that they cannot legally hold onto the code. It took many phone calls and arguments. They are a bad company….without a doubt….bad bad bad.

  276. Laura said:

    I gave my PAC code to Orange on Wednesday, so i'd get my number transferred from Vodafone. My number is now on my new phone with Orange, however my texts and phone calls are still going through to my Vodafone phone, is this normal?

    Transferred a phone number from Vodafone to Orange (filter to show only these comments)

  277. steve said:

    Will i lose my £10 credit on my new o2 sim when i port the number from T mobile? Cheers, Steve.

    1. Ken Lo
      Ken replied:

      Hi Steve,
      Porting in your phone number from T-Mobile shouldn’t affect your credit balance on O2.
      Ken

  278. Mag said:

    I'm having issues with vodafone, my contracts have come to an end but there is an amount of the account of £ 510 which I am disputing. I want to go on to a SIM only deal with another supplier, can they refuse to give me my PAC number if there is an amount outstanding on the account?

    1. Ken Lo
      Ken replied:

      Hi Mag,

      Giving the nature of this dispute, I'm not really sure. You can read the OFCOM code – see page 62. Sorry I can't help with a specific answer.

      Ken

      1. Mag replied:

        Many thanks Ken, all the best

  279. katy said:

    I'm switching from 02 to orange. I have had my pac code through and have contacted orange and given it (pac code) to them. I currently have a different number from the new orange sim, but they said it can take 3 days to switch (due to the weekend most probably Monday). They told me to have my mobile off – but which sim/phone do they mean. The new orange one or my 02 one? my contract with 02 ended on Friday and I cancled it a few days before. They said for the pac to work properly my mob needs to be off, but I don't get which one they mean?

    Transferred a phone number from O2 to Orange (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Katy,

      I'm not sure… you'll have to ask them for a clarification of what they mean. As far as I know, when the transfer happens you will simply lose signal on your old phone. For me it happened overnight so on the Monday morning when I woke up and turned my phone on, my old phone stopped working and the new one had the existing phone number.

      My advice is to reboot your new phone when you lose signal on your old one. I think this should be sufficient.

      Ken

      1. thrusk replied:

        Keep your new phone/sim switched off during the switchover period.

        Switched from 3 to Vodafone yesterday. Vodafone told me keep the Vodafone mobile/sim off between 11am and 4pm. And don't switch it on until after 4pm, even if signal is lost on the 3 phone/sim before then.

        With regards to the old phone – they didn't specify, only that it's important to switch off the new phone. Going to just keep both off – easier…

  280. Kirit said:

    Hi,

    I hope you can help.

    I currently have a contract with Orange and have six months left, I want to continue the contract but with a different number, when speaking to Orange they say they are happy for me to change the number on this contract for a fee of £10 but they will not give me the PAC code for the original number. Are they legally obliged to give me the PAC code for my original number or can they withhold the PAC code from me.

    I basically need my original number because I want to move to an iPhone on another network.

    Many Thanks

    1. Ken Lo
      Ken replied:

      Hello Kirit,

      I don't believe that they need to give you a PAC Code until either your contract expires or you pay off the remainder of the contract. Your situation is a bit strange… so I'm not really sure. You can see the Ofcom document at http://stakeholders.ofcom.org.uk/binaries/telecom… page 62. Seeing as you are moving a number to Orange as well, it's possible that Orange would do this out of goodwill.

      Ken

      1. Tracy replied:

        I have a similar situation in that I have a contract with 3 but also a new contract with O2, and my daughter has a phone with vodafone on a contract which runs out next week. I'd like to port her number to my 3 contract and my current 3 number to O2. I don't know how feasible this would be but I'd appreciate your thoughts.

        Tracy

  281. Dawn said:

    Hi there, my number ported from 3 to Vodafone a few days ago and appeared to be working finely. However, it transpired that I wasn't receiving texts and calls from a friend who is on 3. I turned my old 3 phone on and sure enough I still appear to be connected to 3! At the same time as being connected to Vodafone on the same number! Thought this would be impossible! Any advice greatly appreciated.

    Transferred a phone number from Three to Vodafone (filter to show only these comments)

  282. Steve said:

    I'm transfering from vodaphone to T-mobile. Vodaphone are in the process of sending me my PAC code. Someone's told me I will lose all my contacts from my SIM card when I get the PAC code. Is this true. How can i avoid this situation?

    Transferred a phone number from Vodafone to T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Steve,

      Yes, you're right. If you have any contacts saved on the Vodafone SIM card, you'll need to transfer them to your new T-Mobile SIM card. However, most phones save contacts onto the internal phone memory by default.

      For more info on transferring your phone book, we have published an article here.

      Hope this helps

      Ken

  283. Cheryl said:

    If your number hasn't transferred, check with the company you are moving from as well as the one you are moving to… the one I moved from gave me an invalid PAC code!

    1. Ken Lo
      Ken replied:

      Thanks for the heads up Cheryl. We've added some information to the article about what format PAC Codes should be in :) This should help people find out whether their PAC codes are valid.

  284. Liam said:

    Hi, I got a new SIM with o2 and requested a PAC code from Orange so I could keep my number. Orange said they'd send it in the post for me.
    I put the new o2 SIM in the mobile I'm using so that I could get it set up ready for when I receive the PAC code. The SIM said it had been activated and it appears that I now have signal and can use the SIM for calls and texts – but obviously on a new number that I dont want to use. Now that the SIM has been activated will I still be able to use the PAC code, SIM and keep my number? or have I screwed up by putting it in the phone?

    Transferred a phone number from Orange to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Liam,

      Nope! Spot on… that is exactly what you need to do. You need to activate your new SIM card & phone number before you can even use your PAC code! Once it arrives in the post, call O2 customer services and give them the PAC Code. They'll handle the porting for you.

      Ken

  285. kelly said:

    hi im on t mobile my contract is due to end next month i want to end contract and start a new one with the same network because if i was to continue my contract the deals arent as good as if i start again. could i transfer to an orange pay as u go sim then transfer it back?? plz help thanx
    they said i cant use pac code to change number on same network if u get what i mean

    Transferred a phone number within T-Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi there,

      Yep this should be possible. Alternatively, ask T-Mobile customer services… they should normally be able to move your number over to the new contract directly. Otherwise, you could try the method you've suggested.

      Ken

      1. anon replied:

        hey I'm with tmobile and my contract was coming up for renewal saw a better deal with tmobile online, they couldnt match it and for some reason they cant just transfer the number over to the new tmobile contract. If you wish to keep your number then you have to port off to another network and port back.

  286. maud said:

    Hi,

    I don't know if anyone can help me, but i have had A LOT of trouble from orange, which resulted in me ending my contract with them. This was 4 weeks ago. I now have a new phone and have requested a pac code in order to retrieve my old number which i have had for a number of years and desperately need to keep, as i have moved away from home with a new job.

    Problem- Orange are refusing to give me my pac code unless i reactivate my account with them, therefore they'll then charge me another months line rental (even though i have no orange phone and no contract) in order to get this Pac code.
    Does anyone know if they can actually do this?????

    Much appreciated.
    Many Thanks

    1. bloke replied:

      You dont have a hope. Not one. If you wanted to keep your number you have to request the pac code and use it, once used it closes the existing account. By cancelling your contract you have returned the number to the network, you have no rights to it all now.

  287. hiiiyahh said:

    heyy do u need to unlock ur mobile first? or can u just put the sim in ur phone and then put ur PAC in.

  288. Marta said:

    Hi Im Marta. My 3 contract will end in 3 months, but Ive decided I will take another contract form vodafone because my 3 reception is terrible. I was just wondering if it is a big problem to transfer my number just after my contract finish lets say i will have 3 months vodafone number and then i will transfer my 3 number ? or can i do it while im also on 3 contract?? its all a bit confusing.

    Transferred a phone number from Three to Vodafone (filter to show only these comments)

  289. Zach said:

    Hey i got verizon wireless can i get my phone number changed to cricket?

  290. Zach said:

    does this work from Verizon to Sprint?

    1. Ken Lo
      Ken replied:

      Hi,

      No. The system for the US is different.

      Ken

  291. philippa said:

    I am also in the exact same position as Mavis who posted up her query about 20 weeks ago but not sure what the reply is. Basically I am ending my contract but my friend likes my number. If I request my PAC code, can I pass it to my friend to use when he gets his phone?

    1. Ken Lo
      Ken replied:

      Hi philippa,

      I see no reason why you couldn't do this, yes. The PAC code only transfers a phone number and not account details/ownership etc.

      Ken

  292. Abby )(-: said:

    I've receieved my PAC Code from 3G and they sent me a link to follow to activate before I transfer over?
    This link is http://mobile.three.co.uk/sdf.transfer but nothing seems to happen when I put this link in?
    How do I go about using the PAC code now its been issued?
    It needs to be used by 8th August

    Any help will be much appriciated

    1. Ken Lo
      Ken replied:

      Hi Abby,

      The link works for me… although it only shows general information about joining Three. It provides the same information as they provide over at http://www.three.co.uk/Pay_As_You_Go/Top_ups_the_free_stuff

      I assume you received an 9-digit PAC code (don't post it here). You need to activate your new 3 phone or SIM card and then call the customer services of your new network and give them your PAC code.

      Hope this helps

      Ken

  293. Sarah said:

    My work are buying me an iphone today and so I am going to cancel my current contract with Orange. Orange have said I will get my PAC code by Friday, if I get an iphone today will I still be able to change my number over to my old number or do I need to wait for my PAC code before I go and get my new phone?

    1. Ken Lo
      Ken replied:

      Hi Sarah,

      When you get your new iPhone from work, it will come with a new phone number. This will be your temporary phone number. When you receive your PAC code on Friday, you need to provide it to your new network ASAP. They will do everything behind the scenes move your number onto your iPhone but it will take up to two working days (so the number will only transfer to the iPhone on Monday or Tuesday next week). Until then, people can reach your iPhone through the temporary number and your Orange phone through your existing number.

      Hope this helps

      Ken

  294. Royston Morris said:

    Hi, I'm currently with O2 pay & go but I want to change to another provider but keep my same number and handset, I haven't got any clues as to how I go about this – without it costing me too much money.

    I really only use my mobile to send texts so I'm looking around for the best pay & go deals that live up to my expectations(the cheaper the better obviously).

    Any ideas/tips/hints would be most welcome.

    Thanks

      1. Royston Morris replied:

        Thanks for that Ken, I'll study those articles when I get more free time

  295. Heather said:

    It's already been 4 working days, and my number hasn't transferred either, and it's becoming a problem as my credit is running out on the PAYG phone and I'm moving to a contract. What should I do?

    1. Ken Lo
      Ken replied:

      Hi Heather,

      Have you given your PAC code to your new network? You should contact them for technical queries.

      Ken

  296. Ben said:

    Im transferring from tmobile pay as you go to o2 and it has been 2 working days already, what shall i do?

    Transferred a phone number from T-Mobile to O2 (filter to show only these comments)

  297. Rob said:

    Hi

    I’m in the process of dropping O2 because of their 500MB cap. I plan to get a Voda £20/mth iPhone SIM, cut it down to MicroSIM size and put it in the iPhone 4.

    Voda ask you for the PAC code when you’re placing the order. Is this likely to cause me some downtime between them activating the code and me receiving / using the SIM?

    Transferred a phone number from O2 to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Rob,

      I’m not sure. If Vodafone start the porting process before you recieve your new phone/SIM there is the possibility your number could be transferred over to the new SIM whilst that SIM is still in the post. I’d give them a call and enquire.

      Cheers

      Ken

    2. keona replied:

      my boyfriend is experiencing problems transfering from o2. the reason hes moving was the free phone he wanted. he gave them his pac coes and is still waiting 4 days later for his number to transfer, he has now been left without a phone he can use. good luck

  298. Clare said:

    HELP! im getting a simplicity sim from O2 Im buying it online and there isnt any where i can put the Pac code! Help

    1. Ken Lo
      Ken replied:

      Hi Clare,

      Many networks only ask for your PAC code once you’ve received your SIM. Otherwise there is a chance that your SIM could still be in the post when the number is switched over! As soon as you get your SIM and confirm that it works in your phone, you’ll need to call O2 Customer services (I think it’s 202 from the Pay Monthly Simplicity and 4445 from the PAYG Simplicity) and then provide them with the PAC code then.

      Hope this helps

      Ken

  299. Mark said:

    Can you transfer a number to a PAYG with a PAC?

    1. Ken Lo
      Ken replied:

      Hi Mark,

      Yep. Both PAYG & contract.

      Ken

  300. Brian Moreau said:

    Hi and thanks this was useful but I would like to know.
    Can you use a PAC on the same network who issued it through?
    I run a mobile phone affiliation scheme and plan to let my existing contract with Three network expire, get my PAC and then sign up as a new customer and get my new Android HTC Desire at discount.
    Is this legal?

    1. Ken Lo
      Ken replied:

      Hi Bryan,

      No you cannot use a PAC code with which it is issued. I have had some conflicting stories with what you can do. For my previous phone, I purchased a new O2 PAYG phone with cashback and was able to get O2 to transfer my number from my old SIM card to my new SIM card (and combine the credit). However, I know some other readers who wanted to use a similar trick and the advice they were given by the customer services of the network was to use a PAC code to transfer to a different network, then get a new PAC code to move back onto a new plan. So it seems like it depends on your network and their policies. I would give them a call, speak to their customer retentions department, tell them about deals other networks are offering and see whether they can offer you the same discount as new customers receive.

      HTH

      Ken

  301. Mal Watts said:

    Thanks Ken, that is great. I can now proceed with transfering my number without sleepless nights worrying about my business!!!

  302. Mal Watts said:

    Hi Ken,

    I have a dilema. I have recently taken out a contract with O2 but have my business number with Virgin. I have asked Virgin for my PAC to transfer the number accross and was given this imediately! But they did say that as soon as I gave my PAC to O2 then the service with Virgin would be terminated. So as fara as Virgin are concerned I will be without contact with business clients for 48hrs. However when I spoke with O2 they said this wasn’t the case. It will take 48hrs to give the PAC to the Portal company who transfers the numbers but in this time my number will still be with Virgin & working & there will be maybe 1 hour while numbers are being transfered after 48hrs where there will be a break in the service to my business number but that is all. WHICH IS TRUE? I dont want to do anything until I am sure about how long I will be without the use of my business number!! Thanks

    Transferred a phone number from Virgin Mobile to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mal,

      Thanks for your comment. O2 are right here: I recently had a similar experience switching from O2 to T-Mobile. Your Virgin SIM card will continue to work even after you have given the PAC code to O2. Once your number has been ported over to O2 (and not until then), your Virgin SIM card will be disabled. My number transfer happened overnight so I had no significant downtime at all.

      Hope this helps :)

      Ken

  303. Zoe Bermant said:

    Talk mobile said they cannot do it only Fresh Mobile can and Fresh Mobile have ceased all operations since 30 March. Surely that cannot mean my number is gone forever – can it?

    1. Ken Lo
      Ken replied:

      Afraid I don’t know… I would have thought that Fresh Mobile customers should now be part of a different network and then the new network would be responsible for PAC codes.

      If you are still experiencing problems getting a PAC code, it might be worth contracting Ofcom.

  304. Zoe Bermant said:

    My husband was with the Fresh Mobile network and it closed down while we were travelling overseas for 6 weeks. He has been desperately trying to get hold of someone at Fresh Mobile (operated by Carphone Warehouse and on the T-Mobile network) to get his PAC code so he can transfer his number but no-one seemse able to help him. Not at Fresh or CW or TM.

    Any advice you can give would be helpful – it seems ludicrous that he will lose his number after 2 years – his whole business life depends on that number.

    thx

    1. Ken Lo
      Ken replied:

      Hi Zoe,

      Are you now on Talkmobile?

      I believe you need to contact your current network and remind them of “Ofcom’s ‘General Conditions of Entitlement’ (2003) Condition 18. They must issue you with a PAC code within 2 days of your request unless you are tied in to a fixed term contract and have not completed it.”

      Ken

  305. mavis said:

    My friend is leaving her mobile phone contract & is not getting another mobile so she has offered me her PAC code (i like her number very easy to remember!!) can i use it when getting a new mobile?

  306. Lucy said:

    Im in the last month of my contract. I have my pac code. when should I use it? If i use it now and order the phone will i have to pay the new phone contract from soon after ive ordered it, or will it do it from the end of my current contract? Is a bit confusing.

  307. aji don said:

    it shouldnt normally becuase they normally take 2 dayz but since there is snow in the uk connections are low so u may have to wayt until the weather blows over

  308. Peter said:

    I have gave my Pac code into T-Mobile from O2 and it has been 3 days now and no switch over has occurred, can it normally take this long?

    Transferred a phone number from T-Mobile to O2 (filter to show only these comments)

    1. tim replied:

      no it took me 3 hours

      1. Lex replied:

        im waiting on my straight talk phone number to switch to tmobile and it already has been a day .

    2. christina replied:

      t mobile arent the best when it comes to you requesting something with them ive been with them 2 years with 3 contracts and now changing to another network they are hopless get back on there case with it thats a terrible time to do that

  309. Ken Lo
    Ken replied:

    Hi Kelly,

    It's worth speaking to your mobile network about this – they might be able to move your credit between SIM cards.

    Hope this helps,

    Ken

Leave a Reply

E-Mail Notifications: By default, I'll drop you an e-mail when there's a reply to your comment. If you don't want to receive such a notification, please select the "Don't Subscribe" option from the dropdown menu above.