Whether you're joining Superdrug Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving Superdrug and joining another network or if you're leaving another network in order to join Superdrug, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Superdrug and joining another network
Transfer your Superdrug Mobile phone number onto a different network.
- I'm joining Superdrug from another network
Transfer your phone number onto a new account with Superdrug Mobile.
- I'm upgrading my Superdrug phone or SIM card
Transfer your phone number from one Superdrug account to another Superdrug account.
Leaving Superdrug For Another Network
If you're leaving Superdrug Mobile and joining another network, you can take your phone number with you.
Start by asking Superdrug to issue you with a PAC Code. You can get a PAC Code from Superdrug Mobile by requesting one online at superdrugmobile.com.
It's always free to get a PAC Code from Superdrug Mobile (it's your legal entitlement). After getting your Superdrug PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining Superdrug From Another Network
If you're joining Superdrug Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Superdrug Mobile.
After getting the PAC Code, you should order your new handset or SIM card directly from Superdrug's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Superdrug deals, please see this page on Superdrug Mobile's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from Superdrug Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, your PAC Code should be entered on Superdrug Mobile's online form.
If your PAC Code is provided before 4.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 4.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.
Upgrading Your Plan On Superdrug
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Superdrug Mobile PAC Code. You can simply upgrade via Superdrug Mobile's website. For more information, please select the type of tariff you're planning to move to:
For more information, please see the Superdrug Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.
For discussion, please see the comments on this page. They show other people's experiences either when using a Superdrug PAC Code or when transferring their phone number from another network to Superdrug Mobile.