Whether you're joining Superdrug Mobile or leaving for another network, it's a straightforward process to keep your existing phone number.
If you're leaving Superdrug to join another network, or if you're leaving another network in order to join Superdrug, it's super easy to keep your current phone number.
All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Superdrug and joining another network
Transfer your Superdrug Mobile phone number onto a different mobile network.
- I'm joining Superdrug from another network
Transfer your phone number from another mobile network to Superdrug Mobile.
- I'm upgrading my Superdrug phone or SIM card
Transfer your phone number from one Superdrug account to another Superdrug account.
Leaving Superdrug For Another Network
If you're leaving Superdrug Mobile to join another mobile network, you can take your phone number with you using a PAC Code from Superdrug.
There are two ways to request a Superdrug PAC Code:
- Online: You can get a PAC Code from Superdrug by logging in to the Superdrug Mobile account website. Once you've logged in, go to Want to leave Superdrug Mobile > Request PAC Code.
- By Text Message: You can get a Superdrug Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Superdrug.
It's always free to get a PAC Code from Superdrug Mobile, and it's your legal entitlement to be able to recieve one. If any cancellation fees apply to your Superdrug Mobile contract, they should also tell you what this will be at the same time as sending you a PAC Code.
Once you have your Superdrug Mobile PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:
Don’t want to keep your Superdrug phone number? You can request a STAC Code from Superdrug instead.
Superdrug STAC Code (Leave Superdrug Without Keeping Your Number)
If you’d like to leave Superdrug Mobile without keeping your current phone number, you’ll need to request a Superdrug STAC Code rather than a PAC Code. There are two ways to get a STAC Code from Superdrug:
- Online: You can get a STAC Code from Superdrug by logging in to the Superdrug Mobile account website. After logging in, go to Want to leave Superdrug Mobile > Request PAC Code.
- By Text Message: You can get a Superdrug Mobile STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Superdrug.
Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Superdrug STAC Code.
Joining Superdrug From Another Network
If you're joining Superdrug Mobile from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Superdrug Mobile.
After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Superdrug's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Superdrug deals, please see this page on Superdrug Mobile's website.
When Your New Phone Arrives...
Once your new phone or SIM card arrives from Superdrug Mobile, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.
Once you're happy to continue with the transfer, your PAC Code should be submitted through Superdrug Mobile's online form.
If your PAC Code is provided before 4pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 4pm cut-off, you'll need to wait one extra working day for your number to be transferred.
Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Superdrug Mobile first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.
Upgrading Your Plan On Superdrug
If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Superdrug Mobile PAC Code. You can simply upgrade via Superdrug Mobile's website. For more information, please select the type of Superdrug price plan you're planning to move to:
For more information, please see the Superdrug Mobile website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.
For discussion, please see the comments below on this page. They show other people's experiences using a Superdrug PAC Code or moving their phone number from another network to Superdrug Mobile.