NOW TV offers home broadband with the Hub Two router and a choice of either no contract or a 12-month contract.
In the UK, NOW TV offers ADSL and fibre broadband plans, starting from £18/month with unlimited downloads and inclusive anytime phone calls.
You can get NOW Broadband on a 12-month contract with no activation fee, or there’s a flexible ‘no contract’ option with a £60 activation fee. A range of download speeds are available from 11Mbps on ‘Brilliant’ Broadband, up to 63Mbps on ‘Super Fibre’ broadband.
In this article, we’ll review the NOW Broadband service in the UK, including the broadband plans available and the inclusive NOW Broadband Hub Two router. We’ll also look at the download speeds available on the service as well as coverage and availability.
Who Are NOW Broadband?
In the UK, NOW TV is the low-cost division of Sky, offering flexible home broadband and TV packages without the need for a satellite dish. All of their home broadband and TV plans are available with no contract, though a discount is normally available when you commit to the service for 12 months.
There’s no need to be a NOW TV customer to sign up for NOW Broadband: you can take the products independently from each other. However, you’ll sometimes be offered a discount on NOW TV Passes when you sign up for the NOW Broadband service.
NOW TV Broadband Plans
On NOW Broadband, you can choose from a range of ADSL and fibre-based home broadband plans. These are available on either a 12-month contract or on a contract-free basis.
12 Month Plans
The cheapest way to join the NOW Broadband service is by signing up on a 12-month contract. You’ll pay £18/month for the Brilliant Broadband ADSL service, increasing to £23/month or more if you’d like a fibre-based service.
When you take NOW Broadband on a 12-month contract, there’s no set-up fee for the service. This contrasts to the no contract plan where you’ll need to pay a £60 set-up fee for activating your service. Both the 12-month and ‘no contract’ broadband options have a £9.99 fee which is charged for the delivery of your broadband hub in the post.
|Service||Average Speed||Contract Length||Upfront Price||Monthly Price|
|11Mbps download||12 month contract||£9.99||£18/month|
|36Mbps download||12 month contract||£9.99||£23/month|
|63Mbps download||12 month contract||£9.99||£28/month|
Although the 12-month plan requires you to sign up to a contract, it’s a shorter commitment than on many other providers who’ll require you to sign up for either 18 months or 24 months.
All of the NOW Broadband plans include the line rental charge along with anytime calls to UK landlines & mobiles for the duration of your contract (normally £8/month).
After the first 12 months, your prices will revert to NOW Broadband’s standard monthly prices. This is unless you renew onto a new contract. At the time of writing, the out-of-contract prices are £25/month for Brilliant Broadband, £32/month for Fab Fibre and £35/month for Super Fibre.
If you cancel your NOW Broadband service within the first 12 months, an early exit fee will apply.
No Contract Broadband
If you want a flexible home broadband service with ‘no contract’, all of the NOW Broadband plans are available on a one-month rolling basis.
With the no contract offering, you’ll pay the same monthly amount you would on the 12-month plan. However, an additional £60 fee will apply for setting up the service (plus £9.99 for the delivery of your router, making a total of £69.99 upfront).
|Service||Average Speed||Contract Length||Upfront Price||Monthly Price|
|11Mbps download||1 month contract||£84.99||£18/month|
|36Mbps download||1 month contract||£84.99||£23/month|
|63Mbps download||1 month contract||£84.99||£28/month|
If you choose the ‘no contract’ broadband option from NOW TV, there are no exit fees for cancelling your broadband service at any time. In some cases, however, you’ll still be better off taking a longer 12-month contract and paying the required exit fees to cancel your service.
To give an example, you’d pay an early exit fee of £31 to cancel Brilliant Broadband or Fab Fibre with 3 months remaining on your 12-month contract. This exit fee is still cheaper than the £60 set-up fee you’d pay for ‘no contract’ broadband. In fact, you’ll normally be better off taking a 12-month plan if you use the broadband service for 8 months or more (as the exit fee will drop below £60 at that point).
You can choose between ‘no contract’ broadband and a ’12 month saver contract’ when ordering your broadband plan on the NOW TV website.
NOW Broadband & NOW TV
The NOW TV service allows you to stream a variety of entertainment online such as movies, TV shows and sport. A range of NOW TV Passes are available with different channels and entertainment. For instance, the NOW TV Entertainment Pass gives you access to 9 Sky TV channels (including Sky One, Sky Atlantic, Sky Witness, Sky Crime, Sky Comedy and more) along with many others and more than 300 on-demand box sets.
The NOW TV and NOW Broadband services are taken independently, despite the fact that both of them are sold through the same website. There’s no obligation to be a NOW TV customer to sign up for NOW Broadband. Equally, customers of any broadband provider can sign up for a NOW TV Pass.
You’ll sometimes be offered a discount on NOW TV Passes if you sign up at the same time as getting your NOW Broadband service.
NOW TV Broadband Hub
As a customer of NOW Broadband, you’ll be given a Wi-Fi router and hub that allows your devices to connect to the internet.
Customers joining the NOW Broadband service will now receive the NOW TV Broadband Hub Two router. This is a fairly simple yet solid device as broadband routers go, with support for dual-band Wi-Fi 5 technology (802.11ac with 3×3 MIMO). It also has 2 Gigabit Ethernet sockets, allowing you to connect wired devices to your network.
The NOW TV Broadband Hub Two is based on the Sky Q Hub router (Sky ER115) that was previously provided to customers joining the Sky Broadband service.
For customers taking NOW TV in addition to a NOW Broadband service, it’s important to remember that the NOW Broadband Hub Two only deals with distributing broadband internet through your home. It doesn’t do anything else such as enabling NOW TV streaming on your devices. If you want to watch NOW TV channels and content on your television, you’ll need a compatible smart TV. Alternatively, you can buy the NOW TV Smart Stick in addition to the Broadband Hub Two.
There’s no charge for your NOW TV Broadband Hub Two router, though a £5 delivery fee is charged for sending it out to you.
Unfortunately, features like the wi-fi guarantee on Sky Broadband are not available to customers using the NOW Broadband service.
NOW Broadband Download Speeds
On NOW TV, you can choose from three different plans, each of which has different download speeds:
|NOW Broadband Plan||Average Download Speed||Technology|
|Fab Fibre||36Mbps||VDSL2 (fibre-to-the-cabinet)|
|Super Fibre||67Mbps||VDSL2 (fibre-to-the-cabinet)|
In reality, the download speeds you get on your NOW Broadband connection will be dependent on your location and the time of day.
On Brilliant Broadband, speeds will depend on the distance between your home and the telephone exchange. Meanwhile, on the Fab Fibre and Super Fibre plans, speeds will depend on the distance between your home and the nearest green street cabinet.
According to the NOW TV website, there’s “no peak time traffic management” in use on their service but “external factors such as internet congestion and home wiring may affect speed”.
The fastest home broadband service currently offered by NOW Broadband is Super Fibre which has an average download speeds of 67Mbps. Unfortunately, NOW Broadband doesn’t currently offer faster G.fast (hybrid fibre) or full fibre broadband services. If you’d like download speeds that are faster than 63Mbps, consider getting full fibre or gigabit-capable plans from other providers like BT, Sky, TalkTalk, Virgin Media and Vodafone.
Coverage & Availability
In the background, the NOW Broadband service uses the same infrastructure as the Sky Broadband service. As such, both services offer the same coverage and availability. The services are delivered through your BT Openreach phone line.
Almost all UK homes are now able to get the Brilliant Broadband service. The download speeds on this product, however, are heavily dependent on the distance between your home and the telephone exchange. This means it can be substantially slower than the 11Mbps national average in rural locations that are located a long way from the exchange. You’ll be given a personalised estimate of the speeds available at your address on the NOW Broadband website.
The two fibre-based services (Fab Fibre and Super Fibre) use a technology called fibre-to-the-cabinet (FTTC) broadband. As such, it’s dependent on your local green cabinet having been upgraded to support fibre broadband and there being enough capacity to connect you to it. Around 91% of UK households should have access to fibre broadband plans.
You can check the availability of services where you live along with expected download speeds on the NOW Broadband website.
Frequently Asked Questions
|What is NOW Broadband and what do they offer?||
NOW Broadband offers ADSL and fibre broadband in the UK with unlimited downloads and inclusive anytime phone calls. It tends to offer lower prices than its parent company, Sky.
|How do ‘no contract’ plans work on NOW Broadband?|
|What is the NOW TV Broadband Hub Two?||
The NOW TV Broadband Hub Two is a Wi-Fi router and hub that’s provided with the NOW Broadband service. It supports dual-band Wi-Fi 5 technology (802.11ac) and has 2 Gigabit Ethernet sockets allowing you to connect wired devices to your network. It doesn’t allow you to watch NOW TV on a television – you’ll need a NOW TV Smart Stick for that.
|What download speeds are available on NOW Broadband?||
The average download speeds on NOW Broadband are as follows:
These average speeds are a national average and what you’ll get at your address may differ from this. You can get a personalised estimate of your speeds by entering your address on the NOW Broadband website.
|Will I need to be a NOW TV customer to sign up to NOW Broadband?||
No. There’s no need to be a NOW TV customer to sign up for NOW Broadband. Equally, there’s also no need to be a NOW Broadband customer to get NOW TV. The two products work independently of each other.
|Can I get NOW Broadband where I live?||
Most UK homes should be able to get the Brilliant Broadband service, with around 91% of UK homes currently able to get Fab Fibre or Super Fibre. You can check the availability of different plans at your address on the NOW Broadband website.
For further information about the NOW Broadband service, please see their official website.