NOW offers home broadband through the Hub Two router with a choice of Fab Fibre, Super Fibre & Brilliant Broadband plans.
In the UK, NOW offers ADSL and fibre broadband plans, starting from £18/month with unlimited downloads and inclusive anytime calls.
A range of download speeds are available on NOW Broadband such as 11Mbps on Brilliant Broadband, 36Mbps on Fab Fibre and 63Mbps on Super Fibre. It’s available on a 12-month contract with no activation fee, or on a flexible no-contract basis with a £60 activation fee.
In this article, we’ll review the NOW Broadband service in the UK, including the broadband plans available and the NOW Broadband Hub Two router. We’ll also look at the download speeds available on the service, along with coverage and availability.
NOW Broadband Overview
NOW offers home broadband from £18 per month with unlimited downloads and free anytime calls.
|Prices From:||£18 per month|
|Contract Length:||12 months or 1-month rolling|
|Download Speed:||11Mbps (Brilliant Broadband)
36Mbps (Fab Fibre)
63Mbps (Super Fibre)
|Technology:||ADSL & Fibre|
|Router:||NOW Broadband Hub Two|
|Coverage:||99% of UK homes (Brilliant Broadband)
91% of UK homes (Fibre Broadband)
What is NOW Broadband?
In the UK, NOW is a low-cost sub-brand of Sky, offering flexible home broadband and TV packages without the need for a satellite dish. All of their home broadband and TV plans are available with no contract, though a discount is usually available when you commit to a 12 month contract.
There’s no need to be a NOW TV customer to sign up for NOW Broadband: you can take the two products separately from each other. However, you can benefit from lower prices when you take the two together as you’ll be offered a discount on the NOW TV membership.
NOW Broadband Plans
On NOW Broadband, you can choose from a range of fibre broadband and ADSL broadband plans.
Fibre Broadband Plans
The most popular broadband plans from NOW Broadband are the Fab Fibre and Super Fibre plans:
- Fab Fibre has an average download speed of 36Mbps and costs £22/month.
- Super Fibre has an average download speed of 63Mbps and costs £25/month.
The following table shows the latest offers for fibre broadband from NOW:
|Service||Average Speed||Contract Length||Upfront Price||Monthly Price|
|36Mbps download||12 month contract||£5||£22/month|
|63Mbps download||12 month contract||£5||£25/month|
A notable feature of the NOW Broadband plans is the home phone service which comes with inclusive anytime phone calls for the first 12 months (worth £8/month). You’ll also get unlimited downloads and an inclusive NOW Broadband Hub Two router.
ADSL Broadband Plans
If you’re looking for an even cheaper home broadband service, you can get Brilliant Broadband for £18/month. This uses ADSL (copper) broadband technology instead of the faster fibre optic technology.
On Brilliant Broadband, you’ll get average download speeds of 11Mbps, along with unlimited downloads and free anytime phone calls for the first 12 months.
|Service||Average Speed||Contract Length||Upfront Price||Monthly Price|
|11Mbps download||12 month contract||£5||£18/month|
Both fibre broadband and Brilliant Broadband are available on a 12-month contract with no set-up fee for the service. Alternatively, you can choose a no-contract option where you’ll need to pay a £60 set-up fee for the service.
NOW Broadband Plans With TV
NOW also allows you to stream entertainment online such as movies, TV shows and sport.
A discount is normally available when you take a NOW TV membership together with your NOW Broadband plan. For instance, you can get the NOW Entertainment Membership for £5.99/month for the first 12 months, when you sign up for the NOW Broadband Fab Fibre service. This makes it a total of £23.99/month to get NOW Broadband with a NOW Entertainment membership.
The NOW Entertainment Membership allows you to stream live and on-demand content from all of the following channels:
- Sky Atlantic
- Sky One
- Sky Witness
- Sky Comedy
- Sky Documentaries
- Sky History
- Sky Nature
- Sky Crime
- Comedy Central
- Sky Arts
- Nat Geo
- Discovery Channel
You’ll also get access to more than 300 box sets and to thousands of movies to watch on-demand. You can access your NOW TV channels and box sets from a range of devices including your smart TV, laptop and mobile phone. For more information, see the NOW website.
NOW Broadband Hub
As a customer of NOW Broadband, you’ll be given a Wi-Fi router and hub that allows your devices to connect to the internet.
Customers joining the NOW Broadband service will now receive the NOW Broadband Hub Two router. This is a simple yet solid device as broadband routers go, with support for dual-band Wi-Fi 5 technology (802.11ac with 3×3 MIMO). It also has 2 Gigabit Ethernet sockets allowing you to connect wired devices to your home network.
The NOW Broadband Hub Two is based on the Sky Q Hub router (Sky ER115). This was previously provided to customers on the Sky Broadband service.
For customers taking a NOW TV membership in addition to a NOW Broadband service, it’s important to remember that the NOW Broadband Hub Two only deals with distributing broadband internet and Wi-Fi through your home. It doesn’t do anything else like enabling NOW TV streaming on your television. If you want to watch NOW TV channels and content on your television, you’ll need a compatible smart TV. Alternatively, you can buy the NOW Smart Stick which works with your Broadband Hub Two.
There’s no charge for your NOW Broadband Hub Two router, though a £5 delivery fee is charged for sending it out to you.
There’s more information about the NOW Broadband Hub Two router on the NOW website.
NOW Broadband Download Speeds
On NOW, you can choose from three different plans, each of which has different download speeds:
|NOW Broadband Plan||Average Download Speed||Technology|
|Fab Fibre||36Mbps||VDSL2 (fibre-to-the-cabinet)|
|Super Fibre||67Mbps||VDSL2 (fibre-to-the-cabinet)|
In reality, the download speeds you’ll get on your NOW Broadband connection will be dependent on your location and the time of day. A personalised download speed estimate is available when you enter your address on the NOW Broadband website.
On Brilliant Broadband, the download speeds you get will be dependent on the distance between your home and the telephone exchange. Meanwhile, on the Fab Fibre and Super Fibre plans, download speeds will depend on the distance between your home and the nearest green street cabinet.
According to the NOW website, there’s “no peak time traffic management” in use on their service but “external factors such as internet congestion and home wiring may affect speed”.
The fastest home broadband service currently offered by NOW Broadband is Super Fibre which has an average download speeds of 67Mbps. Unfortunately, NOW Broadband doesn’t currently offer faster G.fast (hybrid fibre) or full fibre broadband services. If you’d like these faster speeds, consider getting a full fibre or gigabit-capable plan from other providers like BT, Sky, TalkTalk, Virgin Media and Vodafone.
Coverage & Availability
In the background, the NOW Broadband service uses the same infrastructure as the Sky Broadband service. As such, both services offer the same coverage and availability. The services are delivered through your BT Openreach phone line.
Almost all UK homes are now able to get the Brilliant Broadband service. The download speeds on this product, however, are dependent on the distance between your home and the telephone exchange. You’ll be given a personalised estimate of the speeds available at your address on the NOW Broadband website.
The two fibre-based services (Fab Fibre and Super Fibre) use a technology called fibre-to-the-cabinet (FTTC) broadband. As such, it’s dependent on your local green cabinet having been upgraded to support fibre broadband and there being enough capacity to connect you to it. Around 91% of UK households should have access to fibre broadband plans.
You can check the availability of services where you live along with expected download speeds on the NOW Broadband website.
Switching to NOW Broadband
If you’re changing from another provider to NOW Broadband, you can normally switch over without speaking to them. Simply order your NOW Broadband plan online and they’ll arrange everything for you. You can also keep your current landline number, if you provide this during the signup process.
The main exception to this is if you’re using Virgin Media or full fibre broadband. In this case, you’ll need to contact your old provider to cancel your broadband service at the same time when NOW Broadband goes live.
Once you’ve signed up for NOW Broadband, you’ll be sent the NOW Broadband Hub Two router in the post. You’ll need to plug it in on the switchover date to complete the transfer of your service to NOW Broadband.
For step-by-step instructions on how to change your broadband provider, please select your current provider from the dropdown menu below:
Switch to NOW Broadband
Your step-by-step guide to switching
Frequently Asked Questions
|What is NOW Broadband and what do they offer?||
NOW Broadband offers fibre and ADSL home broadband in the UK with unlimited downloads and inclusive anytime phone calls. It tends to offer lower prices than its parent company, Sky.
|How do ‘no contract’ plans work on NOW Broadband?|
|What is the NOW Broadband Hub Two?||
The NOW Broadband Hub Two is a Wi-Fi router and hub that’s provided with the NOW Broadband service. It supports dual-band Wi-Fi 5 technology (802.11ac) and has 2 Gigabit Ethernet sockets allowing you to connect wired devices to your network. It doesn’t allow you to watch NOW TV on a television – you’ll need a NOW Smart Stick for that.
|What download speeds are available on NOW Broadband?||
The average download speeds on NOW Broadband are as follows:
These average speeds are a national average and what you’ll get at your address may differ from this. You can get a personalised estimate of your speeds by entering your address on the NOW Broadband website.
|Will I need to be a NOW TV customer to sign up to NOW Broadband?||
No. There’s no need to be a NOW TV member to sign up for NOW Broadband. Equally, there’s also no need to be a NOW Broadband customer to get NOW TV. The two products work independently of each other. You can, however, get a discount when you take both at the same time.
|Can I get NOW Broadband where I live?||
Most UK homes should be able to get the Brilliant Broadband service, with around 91% of UK homes currently able to get Fab Fibre or Super Fibre. You can check the availability of different plans at your address on the NOW Broadband website.
For further information about the NOW Broadband service, please see their official website.