TalkTalk offers ADSL and fibre broadband in the UK with a range of different download speeds and the Wi-Fi Hub router.

TalkTalk is one of the UK’s largest internet service providers (ISPs) with more than 4 million customers currently using their broadband internet service.

At present, TalkTalk offers a range of different broadband internet plans, ranging from a basic ADSL service (with average download speeds of 11Mbit/s) to fibre broadband (with average download speeds of 38-67Mbit/s). In some areas, it’s also possible to get faster fibre broadband using either G.fast technology (145Mbit/s) or fibre-to-the-home (900Mbit/s).

In this article, we’ll review TalkTalk’s home broadband service in the UK. We’ll start by looking at the price plans they offer before comparing the different routers available and the download speeds on each plan. Finally, we’ll also look at the coverage that’s available when using TalkTalk’s broadband internet service.

TalkTalk Broadband Plans

In the UK, TalkTalk currently offers four different types of home broadband service:

  • Fast Broadband (11Mbit/s average): TalkTalk’s ADSL-based service is known as Fast Broadband. Offering download speeds of around 11Mbit/s, it’s available in most UK homes.
  • Fibre Broadband (38-67Mbit/s average): TalkTalk’s main fibre broadband service uses fibre-to-the-cabinet (FTTC) technology. It’s available in around 90% of UK homes.
  • Faster 150 Fibre Broadband (145Mbit/s average): Around 1 million UK homes can now also get access to Faster 150 Fibre Broadband from TalkTalk. This uses G.fast hybrid fibre technology to deliver average download speeds of 145Mbit/s.
  • Ultra Fibre Optic (UFO) Broadband (900Mbit/s average): Often referred to as UFO for short, Ultra Fibre Optic broadband uses fibre-to-the-home (FTTH) technology. The service offers download speeds of around 900Mbit/s and is currently only available to customers in part of York.

Fast Broadband (ADSL)

TalkTalk’s entry-level home broadband service is known as Fast Broadband. Powered by ADSL2+ technology, it delivers an average download speed of 11Mbit/s. In practice, however, real world download speeds may vary based on the distance between your home and the nearest telephone exchange. TalkTalk’s broadband availability checker will give you a more personalised speed estimate.

With TalkTalk’s Fast Broadband service, you’ll get unlimited data and TalkTalk’s HomeSafe parental controls included. However, being an entry-level service, you’ll receive TalkTalk’s old Super Router rather than the newer Wi-Fi Hub router unless you pay an extra £30 to upgrade. The router supports dual-band Wi-Fi (including 802.11ac) but the wired Ethernet ports are limited to a maximum speed of 100Mbit/s.

Service Data Allowance Contract Length Upfront Price Monthly Price

Fast Broadband
Unlimited Data
(11Mbit/s average speed)
12 month contract £0 £19.95/month

See all TalkTalk ADSL Broadband Deals →

For more information, visit the TalkTalk website to see their latest ADSL broadband deals and to get a personalised speed estimate for your address.

Fibre Broadband

If you’re looking for something that’s faster than a basic ADSL broadband service, TalkTalk offers a fibre broadband service to around 90% of UK households.

TalkTalk’s Faster Fibre plan has average download speeds of 38Mbit/s and their Superfast Fibre plan has average download speeds of 67Mbit/s. These are approximately 3.5x faster and 6x faster than a standard ADSL connection. Both fibre broadband plans use fibre-to-the-cabinet (FTTC) technology, delivered through your BT Openreach phone line.

The download speeds you’ll get on TalkTalk’s fibre broadband service depends on the distance between your home and the nearest green street cabinet. You can get an estimate of the download speeds where you live using TalkTalk’s broadband availability checker. This will also give you a minimum guaranteed speed. You can also benefit from a 30 Day ‘Great Connection Guarantee’ when taking fibre broadband from TalkTalk. This allows you to cancel your service without penalty in the first 30 days if it doesn’t match your expectations for any reason.

Customers signing up for TalkTalk’s fibre broadband service will receive TalkTalk’s latest Wi-Fi Hub included in the price. The following table shows a list of fibre broadband plans from TalkTalk:

Service Data Allowance Contract Length Upfront Price Monthly Price

Faster Fibre
Unlimited Data
(38Mbit/s average speed)
18 month contract £0 £21.95/month

Superfast Fibre
Unlimited Data
(67Mbit/s average speed)
18 month contract £0 £24.95/month

See all TalkTalk Fibre Broadband Deals →

Faster 150 Fibre Broadband

TalkTalk has recently started to roll out a new service called Faster 150 Fibre Broadband. Currently available in around 1 million UK homes, the Faster 150 Fibre Broadband service uses G.fast hybrid fibre technology through your BT Openreach phone line.

According to TalkTalk, their Faster 150 Fibre Broadband service gives average download speeds of 145Mbit/s and average upload speeds of 25Mbit/s. You’ll need to sign up for an 18-month contract when taking Faster 150 Fibre and will receive a Wi-Fi Hub included in the price.

The following table shows TalkTalk’s G.fast hybrid fibre plans:

Service Data Allowance Contract Length Upfront Price Monthly Price

Faster 150 Fibre
Unlimited Data
(145Mbit/s average speed)
18 month contract £0 £28/month

See all TalkTalk G.fast Broadband Deals →

Ultra Fibre Optic Broadband

Ultra Fibre Optic is TalkTalk’s fastest home broadband service. It’s currently available to around 54,000 households in York.

For £25/month, customers living at an address in York that’s been connected to Ultra Fibre Optic will get a full fibre broadband connection (fibre-to-the-home). Average download speeds of more than 900Mbit/s are available on the service and you’ll also get TalkTalk TV included in the price.

Whilst the service is currently available only in York, TalkTalk has announced their intention to expand the service to cover a further 60,000 homes in the next 18 months. The next locations due to be connected to their network are Harrogate, Knaresborough and Ripon.

Service Data Allowance Contract Length Upfront Price Monthly Price

Ultra Fibre Optic
Unlimited Data
(900Mbit/s average speed)
18 month contract £0 £25/month

See all TalkTalk Ultra Fibre Optic Deals →

The Ultra Fibre Optic service from TalkTalk comes with a TalkTalk Wi-Fi Hub router.

TalkTalk Wi-Fi Hub & Router

Customers signing up for a TalkTalk fibre broadband service will receive an inclusive Wi-Fi Hub router (the Sagemcom Fast 5364). Meanwhile, on the entry-level ADSL broadband service, you’ll get the older TalkTalk Super Router (Huawei HG633). This is unless you pay £30 extra to upgrade to the Wi-Fi Hub.

On TalkTalk’s new Wi-Fi Hub router, you’ll get what TalkTalk says is their “strongest, fastest and most reliable Wi-Fi signal” to date. The router supports dual-band Wi-Fi technology (including 802.11ac) with 4×4 MU-MIMO and beamforming support. This technology aims to optimise your wi-fi network based on the location of devices, giving a faster internet connection and better range in your home. The router also has 4 Gigabit Ethernet sockets for connecting wired devices to your network.

On TalkTalk’s older Super Router (Huawei HG633), you’ll get dual-band Wi-Fi support but with slower maximum speeds compared to the Wi-Fi Hub. You’ll also get 4 Ethernet sockets for connecting wired devices to your network at speeds of up to 100Mbit/s.

TalkTalk Broadband Download Speeds

The average download speed on TalkTalk’s home broadband service is as follows:

TalkTalk Broadband Plan Average Download Speed Technology
Fast Broadband 11Mbit/s ADSL2+
Faster Fibre Broadband 38Mbit/s VDSL2 (fibre-to-the-cabinet)
Superfast Fibre Broadband 67Mbit/s VDSL2 (fibre-to-the-cabinet)
Faster 150 Fibre Broadband 145Mbit/s G.fast (hybrid fibre)
Ultra Fibre Optic Broadband 900Mbit/s FTTH (fibre-to-the-home)

The actual download speeds you get may vary based on the time of day and based on the distance between your home and the nearest green street cabinet. You can get a personalised speed estimate when you enter your address on TalkTalk’s broadband availability checker. You’ll also be given a minimum guaranteed download speed from the checker.

When you sign up for one of TalkTalk’s fibre broadband plans, it will come with the 30 Day Great Connection Guarantee. The guarantee allows you to cancel your fibre broadband service at any time within the first 30 days if you “aren’t completely satisfied” with it. You’ll need to return your Wi-Fi Hub and will only be charged for your usage of the service on a pro-rated basis.

Coverage

With the exception of Ultra Fibre Optic broadband, TalkTalk’s home broadband service is delivered through your BT Openreach phone line. You can enter your address on TalkTalk’s website to see the availability of different services where you live:

Check TalkTalk Broadband Coverage →

TalkTalk’s ADSL broadband service should be available in most UK homes, with the download speed depending on the distance between your home and the nearest telephone exchange.

TalkTalk’s Faster Fibre and Superfast Fibre broadband services are available in around 90% of UK homes. They use fibre-to-the-cabinet (FTTC) technology so you’ll need to be connected to a fibre-enabled street cabinet. Your download speeds on the service may vary based on the distance from your home to your nearest green street cabinet. In certain areas, a waiting list may also be in operation for spare capacity to become available on your local green cabinet.

TalkTalk’s Faster 150 Fibre broadband service is available in around 1 million homes with access to G.fast hybrid fibre technology.

Finally, TalkTalk’s Ultra Fibre Optic broadband service uses their own full fibre (fibre-to-the-home) network in York. Ultra Fibre Optic is currently available in about 54,000 households and bypasses the BT Openreach network to offer broadband internet direct to your home.

More Information

For more information, please see TalkTalk’s official website.

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  • Appalling customer service from TalkTalk, very hard to get anything fixed. If it goes wrong it really goes wrong. Combining TalkTalk and BT Openreach is truly a disaster waiting to happen for its customers. Eight weeks to repair a line fault and many hours chasing customer services only to get the complete runaround. Even when it was fixed TalkTalk own diagnostics said the connection was poor. Avoid at all costs, it is cheap but so is the service.

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