Find out how to use up your remaining Pay As You Go credit when moving to another network.

In the UK, it isn’t possible to get a refund for unused Pay As You Go credit, nor is it possible to transfer your credit to another network. This can be an issue if you’re changing to another mobile network and if you have some leftover credit on your old Pay As You Go account.

For this reason, we typically recommend trying to use up your remaining Pay As You Go credit before moving your phone number to another mobile network. Alternatively, you could donate your credit to charity or you could keep your old SIM card as a backup.

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In this article, we’ll explore the four things you can do with remaining Pay As You Go credit.

Transfer Your Credit

With certain exceptions, it normally isn’t possible to transfer credit between mobile networks.

If you’re changing mobile networks, it normally won’t be possible to transfer Pay As You Go credit (though some mobile networks have a way for you to do this e.g. with Lebara Mobile and Lycamobile’s international credit transfer).

For customers staying on the same mobile network as before, it will sometimes be able to transfer your Pay As You Go credit (for instance, when you’re upgrading your handset, changing to another tariff, or upgrading to Pay Monthly). While mobile networks are under no obligation to move your credit to another account, they will normally do this as it’s a way to keep a loyal customer.

If you’re changing to another Pay As You Go account on the same network, you should contact your mobile network to ask them to transfer your credit to your new account.

Upgrading to Pay Monthly

If you’re upgrading from Pay As You Go to Pay Monthly on the same network, your credit can sometimes be applied to your new Pay Monthly account. Officially, this service is offered on EE, O2 and Vodafone. However, customers of other mobile networks should still enquire to see whether this is possible on their network.

Mobile Network Transfer your credit to Pay Monthly?
EE Yes, up to £100 of credit can be transferred to EE Pay Monthly
O2 Yes, up to £350 of credit can be transferred to O2 Pay Monthly
Three No
Vodafone Yes, credit can be transferred to Vodafone Pay Monthly (no limit specified)

For more information, please see our guide to the best value Pay Monthly SIM cards.

Spend Your Credit

On the major Pay As You Go networks, you can use your credit for purchases on some online stores.

If you’re moving to a different mobile network and would like to keep your existing phone number, it unfortunately won’t be possible to transfer your Pay As You Go credit. For this reason, we’d typically advise you try to use up any remaining Pay As You Go credit before transferring your phone number elsewhere.

While it’s possible to use your credit frivolously, we’d recommend against doing this if at all possible. Instead, there are two good ways of efficiently using up your credit: either buying a Pay As You Go bundle or using the credit for purchases elsewhere.

If you’d like to use your Pay As You Go credit for airtime, the most efficient way to do is probably to buy a Pay As You Go bundle. Most mobile networks will offer a Pay As You Go bundle, with the minimum purchase typically being either £5 or £10. You’ll get a 30-day allowance of minutes, texts and internet to use on your phone.

If you’d like to use your Pay As You Go credit for purchases elsewhere, the UK’s four largest mobile networks allow you to do this through either Boku or Payforit. You can use your Pay As You Go credit for purchases on the Google Play Store, PlayStation Store, Windows Store, Spotify and others (look for the “carrier billing” option when paying for your purchases).

You can donate unused credit to your favourite charity.

As an alternative to spending your Pay As You Go credit, it’s also possible to donate it to charity via text message. Charities you can donate to include Cancer Research, the Red Cross and Save the Children. You can also check with your favourite charity to see whether they can accept donations via text message.

Typically, the minimum donation by text message is around £3. Before donating, you should double-check to see how much money is actually received by the charity (on good campaigns, the charity should receive 100% of your donation). You should also check to see if it’s possible to add Gift Aid to your donation, as the charity could receive an additional 25%.

On some smaller mobile networks, it may not be possible to send SMS messages to a five-digit short-code. If this is the case for your network, it may not be possible to donate your credit to charity.

Keep Your Credit

You can also keep your old SIM card as a backup and therefore the credit that’s on it.

The final option is keeping your old account open, as well as the Pay As Your Go credit that’s on it. For instance, your old SIM card can be used as backup or it can be placed in a second handset.

If you choose to keep your old account open and therefore the credit that’s on it, there are two important things you need to be aware of:

  • You won’t be able to transfer your phone number to another network. If you move your phone number to another network, it will automatically close the account on your old mobile network. For this reason, it won’t be possible to transfer your phone number to a new mobile network whilst keeping the credit on your old account.
  • You’ll need to keep an eye on account inactivity and credit expiry. On most mobile networks, there’ll be no problem keeping your old account open as a backup. However, you should be aware of the account inactivity and credit expiry policies. Typically, you’ll need to use your SIM card for a chargeable activity at least once every 180 days to keep your account open.

Dual-SIM handsets allow you to use two SIM cards at the same time in the handset. This can be a good way of dealing with two SIM cards, as you’ll be able to use both of them at the same time in the handset (and therefore receive phone calls on both numbers).

More Information

For more information, please see our full guide to the UK’s Pay As You Go deals. You can also see our detailed instructions on how to move your phone number from one mobile network to another.

Your Comments 30 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 30 comments from readers. You can add your own comment here.

  • Hello,
    I have a question about transferring numbers to other network.
    I want to move to giffgaff from another provider, keeping my former number. Before deciding this, I bought a goody bag and topped up credit for £10 just in case I need to make calls or so.
    I asked for the PAC, received it and just need to make the switch.
    Before that, I want to know if the credit I had topped up on my new giffgaff SIM will be kept once I transfer the phone number or will I lose those £10?

    Thanks in advance,

    Nat

    • Hi Nat,
      Thanks for your comment. You’ll still have your goodybag and airtime credit after transferring your old phone number to giffgaff. There’s no impact to the plan on your new network after you transfer you phone number in.
      Hope this helps,
      Ken

        • Hi D,
          Thanks for the message. You’re absolutely right: the account on your old network will be ‘killed’ or closed after the transfer. However, the account on your new network (and all of the credit you have) remains open and is unaffected. I believe the poster above was transferring their number in to giffgaff, and hence that account on giffgaff will still have the number after transfer.
          Ken

  • Hi, I have a Giffgaff account which uses both fixed monthly Goody Bags and variable credit. I’m sure all the credit has been used up but will the monthly Giffgaff Goody Bag charge just stop when I transfer to BTmobile pay monthly or will I face an exit charge?

    • Hi Alun,
      Thanks for your comment. Yes, the monthly goodybag charge will stop when you transfer to BT Mobile. There are no exit fees on giffgaff – you’ll just lose any credit that’s remaining on your account and any unused allowances in your current goodybag.
      Hope this helps,
      Ken

  • Hi there,
    I have just received a new SIM card from Virgin saying I need to change from my old one.
    I keep a small credit on my rarely used mobile. Will this credit be automatically be carried over do you think?
    I have spent the last hour going round in circles on the virgin website but cannot see any mention of transferring credit.
    Hoping you can help.

    • Hi Pat,
      Thanks for your comment. Do you know if this is simply a replacement for your old SIM card (i.e. if the new SIM card will have the same phone number as your old one)? If so, all of your credit should be carried over automatically.
      Ken

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