Hyperoptic offers full fibre broadband to flats in large cities with up to gigabit speeds (1,000Mbit/s).

In the UK, Hyperoptic is a provider of full fibre broadband, offering “hyperfast” speeds of up to 1,000Mbit/s (1Gbit/s). Customers are able to choose from four price plans on Hyperoptic with unlimited data available at a range of a different download speeds.

The Hyperoptic service is currently available in around half a million homes across 39 UK towns and cities. The service is mainly available in larger residential apartment blocks where Hyperoptic has worked with the developer or freeholder to make their full fibre service available.

In this article, we’ll review the Hyperoptic service including the price plans available, the download speeds you can expect and the Hyperhub router. We’ll also look at the availability of Hyperoptic’s service and alternative full fibre services if you’re not able to get it where you live.

Hyperoptic Broadband Plans

In the UK, Hyperoptic’s full fibre connections are able to offer up to gigabit speeds (1Gbit/s or 1,000Mbit) in both the download and upload directions. The company sells a choice of four different price plans with unlimited data at a range of different download and upload speeds:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Hyperoptic
Fast 30Mbps
30Mbps download12 month contract£9.99£17.99/month
Hyperoptic
Fast
50Mbps download12 month contract£29£22/month
Hyperoptic
Superfast
150Mbps download12 month contract£29£29/month
Hyperoptic
Ultrafast
500Mbps download12 month contract£29£35/month
Hyperoptic
Hyperfast
900Mbps download12 month contract£29£45/month

See all Hyperoptic deals →

On the entry-level Fast price plan, you’ll get asymmetric speeds (50Mbit/s in the download direction and 5Mbit/s in the upload direction). Other price plans including Superfast, Ultrafast and Hyperfast offer symmetrical speeds of 150Mbit/s, 500Mbit/s and 900Mbit/s.

A 30-day rolling version of Hyperoptic’s service is also available. You’ll normally need to pay an extra £1 or £2 per month for the flexibility, plus a one-off activation fee which is currently £20. This can be a good option if you want the added flexibility or if you’re staying in a short-term rental.

For customers buying a new build apartment in certain buildings with Hyperoptic broadband, it may sometimes be possible to benefit from 3 months of free usage.

Hyperoptic Broadband Speeds

Hyperoptic offers full fibre broadband.

Hyperoptic is one of only a few UK internet service providers (ISPs) to offer full fibre broadband.

Unlike many other fibre broadband services which offer only fibre-to-the-cabinet (FTTC), Hyperoptic’s fibre connection extends all the way into your apartment building. The benefit of this is you can get much higher speeds: up to 1Gbit/s (1,000Mbit/s) in both the download and upload directions. This is around 15 times faster than a typical fibre-to-the-cabinet connection (67Mbit/s on average).

The full 1Gbit/s connection speed is only available on Hyperoptic’s flagship Hyperfast price plan. They also offer three cheaper price plans, with a range of different download speeds and upload speeds:

Hyperoptic Plan Maximum Download Speed Maximum Upload Speed Average Download Speed Average Upload Speed
Fast 50Mbit/s 5Mbit/s 50Mbit/s 5Mbit/s
Superfast 150Mbit/s 150Mbit/s 150Mbit/s 150Mbit/s
Ultrafast 500Mbit/s 500Mbit/s 500Mbit/s 500Mbit/s
Hyperfast 1,000Mbit/s 1,000Mbit/s 900Mbit/s 900Mbit/s

Besides Hyperoptic, you can also get gigabit speeds on Vodafone’s Gigafast broadband which uses the Cityfibre network. Alternatively, Virgin Media also offers gigabit broadband on their cable-based Gig1 service. For more information, see our guide to superfast and ultrafast broadband in the UK.

Hyperoptic Router

Hyperoptic provides a Hyperhub router with their home broadband service (the ZTE H298A Hyperhub). The router offers dual-band 802.11ac wi-fi connectivity to your devices. It also has 4 Gigabit Ethernet sockets for you to connect a wired device to your network and 2 RJ11 phone ports for connecting a home phone.

After you sign up for their service, Hyperoptic will send an engineer to install the service in your home. As part of this, they’ll need to drill a small hole above the front door of your property through which they’ll run a small cable. A Hyperoptic socket will be fitted at the end of the cable along with a Hyperhub router that allows you to connect to their service. There’s more information about the installation process on Hyperoptic’s website.

You can find a manual for the ZTE H298A Hyperhub here on Hyperoptic’s website.

Download Limits

All of Hyperoptic’s home broadband plans come with unlimited data so there shouldn’t be any limits on how much you can download or upload. The system may, however, flag excessive users of the service. In this case, a warning message may be sent to you asking you to reduce your usage of the service.

This can be seen in Hyperoptic’s acceptable usage policy:

We don’t have a traffic management policy, although we may choose to use one in the future (with or without notice). But our system does flag excessive use and if we believe that your use of the internet, our Network or Services is so excessive that other customers’ Services are being harmed, then we may give you a written warning (by email or otherwise) to reduce your use. If you don’t do this, we may suspend or end your Services.

Coverage

In the UK, Hyperoptic currently offers full fibre broadband to more than 500,000 homes across 39 UK towns and cities.

Locations with premises covered by the Hyperoptic network include Birmingham, Brighton, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, Newcastle, Nottingham, Peterborough, Reading, Sheffield, Southampton, Swansea and York.

Where Hyperoptic is different from other home broadband services is they’re normally available only in larger residential apartment blocks. They work with freeholders and new build developers to offer their service in buildings, with Hyperoptic’s online coverage map showing a list of available locations.

Check Hyperoptic Coverage (hyperoptic.com) →

According to Hyperoptic, they’re aiming to cover 2 million homes by the end of 2021 and 5 million homes by the end of 2025.

If you’re looking for full fibre broadband but are currently unable to get Hyperoptic in your home, you can check to see whether Vodafone Gigafast is available (uses the Cityfibre network) or BT’s Full Fibre service (which uses the Openreach network). Alternatively, Virgin Media’s Gig1 service can offer gigabit download speeds though it’s technically based on cable rather than being a full fibre service.

More Information

For more information, please see the official Hyperoptic website.

Your Comments 1 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 1 comment from readers. You can add your own comment here.

  • Hyperoptic is not customer-focused so be careful when you sign up. I’ve asked for a speed upgrade which locked me for 12months. I received and read the fine print after a couple of hours of changing the service and I wanted to go back to the previous package because I didn’t agree with the T&C but they didn’t let me. I’m escalating this to consumer rights, but at this point, all I want is to get rid of them.

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