Sky offers Essential, Superfast and Ultrafast fibre broadband plans with the Sky Hub router and an optional Broadband Boost add-on.

In the UK, Sky offers three home broadband plans: Essential Broadband (with average download speeds of 11Mbps), Superfast Broadband (with average download speeds of 59Mbps) and Ultrafast Broadband (with average download speeds of 145Mbps). Customers are supplied with a Sky Hub router.

In addition to their core home broadband service, you can add Sky Broadband Boost for an extra £5/month. This gives you additional features like a guaranteed wi-fi connection in every room and the Sky Broadband Buddy parental controls.

In this article, we’ll review Sky Broadband in the UK. We’ll start by comparing the three types of plan: Essential, Superfast and Ultrafast Broadband. We’ll then look at the provided Sky Hub router and at the optional Broadband Boost service you can add to your plan. We’ll also look at the download speeds and availability of Sky’s broadband service.

Sky Broadband Plans

In the UK, Sky currently offers a choice of three home broadband plans:

  • Essential Broadband (11Mbps average): Sky’s ADSL home broadband service offers average download speeds of 11Mbps. The service is available in most UK homes.
  • Superfast Broadband (59Mbps average): Sky’s superfast fibre broadband service uses fibre-to-the-cabinet (FTTC) technology. It’s available in around 90% of UK homes.
  • Ultrafast Broadband (145Mbps average): Sky’s ultrafast home broadband service currently offers average download speeds of 145Mbps. It uses G.fast technology and is available in around 3 million homes. They’re currently trialling out a full fibre service which will increase download speeds further.

Essential Broadband

Sky’s Essential Broadband is their entry-level home broadband service. Currently available for £22/month on an 18-month contract, it uses ADSL technology to give average download speeds of 11Mbps and average upload speeds of 0.8Mbps.

Sky’s Essential Broadband service should suffice for most day-to-day usage including browsing the web, sending emails, using social media and listening to music. With a download speed of 11Mbps, you should also be able to stream high-definition video on up to 2 devices at the same time.

In reality, the actual download speeds you get may vary depending on the distance between your home and the telephone exchange. For this reason, you should get a personalised estimate of the download speeds available at your address by using the line checker on Sky’s website.

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Sky Broadband
Sky Essential
11Mbps download18 month contract£19.95£22/month

See all Sky Essential Broadband Deals →

You’ll receive the Sky Hub 4 router (SR203) when you sign up for the Essential Broadband service. This allows you to share your broadband connection with up to 64 devices using dual-band Wi-Fi. You’ll also get 4 Gigabit Ethernet sockets for connecting wired devices to your network.

If you’d like to add the Broadband Boost service, this will cost you an extra £5/month on top of the cost of your Essential Broadband service.

For more information, visit Sky’s website to see the actual download speeds available where you live.

Superfast Fibre Broadband

Sky’s Superfast Broadband uses fibre-to-the-cabinet (FTTC) technology. This means it uses a fibre optic connection between the telephone exchange and your nearest green street cabinet, with a copper phone line connection for the ‘last mile’ between the cabinet and your home.

Around 90% of UK homes have access to Superfast Broadband. According to Sky, average download speeds of 59Mbps are available on the service – enough to stream HD-quality video on 10 devices at the same time. Average upload speeds are approximately 18Mbps. Actual speeds may vary in practice depend on the distance between your home and the nearest green cabinet. For this reason, it’s worth getting a personalised download speed estimate for your home before you sign up.

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Sky Broadband
Sky Superfast
59Mbps download18 month contract£9.95£25/month

See all Sky Superfast Broadband Deals →

Like on Sky’s other home broadband services, you’ll receive the Sky Hub 4 router (SR203) with Superfast Broadband. You can pay an extra £5/month on top of the base subscription for Sky Broadband Boost which gives you added features like a wi-fi guarantee and parental controls.

Ultrafast Fibre Broadband

Sky’s fastest home broadband service is known as Ultrafast Broadband. At the moment, Sky’s Ultrafast 1 plan is available in around 1 million homes and gives average download speeds of 145Mbps using G.fast technology. The average upload speed on Ultrafast 1 is 27Mbps.

The following table shows a list of Sky’s Ultrafast Broadband deals:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Sky Broadband
Sky Ultrafast
145Mbps download18 month contract£34.95£39/month

See all Sky Ultrafast Broadband Deals →

Sky has also recently started trialling out a full fibre service using fibre-to-the-home (FTTH) technology. This is expected to roll out during 2020, with the addition of a new Ultrafast 2 plan using full fibre technology. The new Ultrafast 2 plan will offer average download speeds of 285Mbps and average upload speeds of 45Mbps. Pricing is still yet to be confirmed for Sky’s full fibre service.

You’ll need to add an extra £5/month to the prices above for Sky Broadband Boost.

Sky Broadband Router & Hub

Regardless of which Sky Broadband plan you sign up for (Essential, Superfast or Ultrafast), you’ll now be given a Sky Broadband Hub router (SR203) to use with the service. A delivery fee of £9.95 will normally be charged when the router is sent out to you.

The Sky Hub router supports dual-band Wi-Fi connectivity on up to 64 devices at the same time. It uses 8 built-in wi-fi antenna to optimise for Wi-Fi performance and coverage. This compares to 5 antenna on the older Sky Q Hub (ER115) that used to be supplied to customers on Sky Broadband. The new Sky Hub router also has 4 Gigabit Ethernet sockets for connecting wired devices to your home network (versus 2 on the older Sky Q Hub router). See Sky’s website for further information and technical specifications.

If you’re a customer signing up for Sky Broadband after the 4th March 2020, you’ll need to return your broadband router to Sky when cancelling the service. This is because it is only being loaned to you for the duration of your contract.

Sky Broadband Boost

You can add Sky Broadband Boost for an extra £5/month to your Sky Broadband service. The Boost is compatible with Essential Broadband, Superfast Broadband and Ultrafast Broadband.

Sky Broadband Boost gives you the following five additional features:

  1. Guaranteed wi-fi in every room or money back. Sky will guarantee a minimum download speed of 3Mbps in every room of your home, whilst you’re connected to the Wi-Fi network from your Hub. If you aren’t receiving these speeds, you’ll either be sent a Sky Broadband Booster or a Sky engineer will visit your home to try and solve the problem for you. If you still aren’t able to get 3Mbps in every room of your home, the money you’ve paid for Broadband Boost will be refunded to you.
  2. Daily checks on your line. Sky will perform an automated check on your phone line every night between 12am and 5am. This is designed to detect faults with the line so an engineer can be sent round to fix it if required. Your home broadband service might be unavailable for around 2 minutes whilst the check is happening.
  3. Sky Broadband Buddy parental controls. You’ll get access to Sky Broadband Buddy which allows you to control the types of content different family members can access. You can also set limits on screen time and pause the internet connection (e.g. during meal times or bedtime). The service requires you to install an iOS or Android application, which can also be used to manage access when your children are using 3G or 4G data.
  4. Engineer visits at no extra cost. Sky has a team of broadband engineers (also known as the Sky Broadband Tech Team) who can visit your home to diagnose connectivity issues and to improve download speeds. There’s normally a £15 charge for evening and weekend appointments, but the charge is waived for customers who have Sky Broadband Boost.
  5. 2GB mobile data for outages. If you’re a Sky Mobile customer, you’ll get 2GB of data added to your Sky Piggybank if your broadband service suffers from an outage. To qualify, it’ll need to be an unplanned outage lasting for more than 30 minutes between 7am and 11pm.

For more information on Sky Broadband Boost, see our in-depth review of Sky Broadband Boost.

Sky Broadband Download Speeds

The average download speed on Sky Broadband depends on the type of service you sign up for:

Sky Broadband Plan Average Download Speed Average Upload Speed Technology
Essential Broadband 11Mbps 0.8Mbps ADSL2+
Superfast Broadband 59Mbps 18Mbps VDSL2 (fibre-to-the-cabinet)
Ultrafast 1 Broadband 145Mbps 27Mbps G.fast (hybrid fibre)
Ultrafast 2 Broadband 285Mbps 45Mbps G.fast & Full Fibre (Coming soon)

Actual download speeds may vary depending on the time of day and depending on the distance between your home and the nearest green cabinet.

On Sky’s Ultrafast Broadband service, there’s a minimum guaranteed download speed of 100Mbps. If your average download speeds fall below this 100Mbps threshold for three consecutive days, Sky will allow you to cancel your contract without incurring any early termination fees, subject to the conditions described here.

Coverage

Sky’s home broadband service is delivered through the BT Openreach network. This means you’ll receive it through your phone line connection.

Check Sky Broadband Coverage →

Nowadays, most UK homes should be able to receive Sky’s Essential Broadband (ADSL) service. The download speeds on Essential Broadband will depend on the distance from your home to the nearest telephone exchange.

Superfast Broadband uses fibre-to-the-cabinet (FTTC) technology and depends on your nearest green street cabinet having been upgraded to fibre. There also needs to be spare capacity available within the cabinet (otherwise, there might be a waiting list before you can sign up). Around 90% of UK homes have access to Superfast Broadband.

Finally, Sky’s Ultrafast Broadband makes use of G.fast (hybrid fibre) technology. It’s currently available in around 3 million UK homes.

You can use the line checker on Sky’s website to determine which broadband services are available where you live. It will also tell you the expected download speeds for each package where you live.

Frequently Asked Questions

What types of home broadband are available on Sky?
Sky offers three types of home broadband:
  • Essential Broadband: Sky’s ADSL broadband service with average download speeds of 11Mbps.
  • Superfast Broadband: Sky’s fibre-to-the-cabinet (FTTC) service with average download speeds of 59Mbps.
  • Ultrafast Broadband: Sky’s G.fast broadband service with average download speeds of 145Mbps.
What router or hub will I get with Sky Broadband?
Regardless of which Sky Broadband plan you choose, you’ll now receive a Sky Hub 4 router (SR203). This supports dual-band Wi-Fi on up to 64 devices at the same time. It also has 4 Gigabit Ethernet sockets for connecting wired devices to your home network.
Does Sky offer Full Fibre broadband?
Sky doesn’t currently offer full fibre broadband (fibre-to-the-home). They are however currently running limited trials of the technology. It’s expected they’ll start rolling out an Ultrafast 2 service in the coming few months with average download speeds of 285Mbps.
What is Sky Broadband Boost?
Sky Broadband Boost is an optional £5/month add-on for Sky Broadband. It gives you access to the following features:
  • Guaranteed wi-fi in every room of your home (3Mbps) or your money back.
  • Daily checks on your line.
  • Sky Broadband Buddy parental controls app.
  • Evening & weekend engineer visits at no extra cost.
  • 2GB mobile data for outages (for Sky Mobile customers only).

For more information, see our full guide to Sky Broadband Boost.

What speeds are available on Sky Broadband?
The speeds available to you on Sky Broadband depend on the plan you choose:
Are there any download limits on Sky Broadband?
There are no download limits on Sky Broadband and traffic management is not used for heavy downloaders.
Can I get Sky Broadband where I live?
Most UK households can get Essential Broadband, with 90% of UK households being able to get Superfast Broadband. Around 3 million households can get Ultrafast Broadband. Enter your address on Sky’s website to see the plans available where you live.

More Information

For more information about Sky Broadband, please the official Sky website.

Your Comments 3 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 3 comments from readers. You can add your own comment here.

  • worst router, poor. replaced with TP Link one. previous old sky router so much better. The new sky router cannot manage more than 4 to 8 devices, kept on getting the dreadee access point temporarily full

  • Rubbish broadband. Line is up and down all the time!. Prices are no good. No sooner you resign for a cheaper contract term, then Sky send you a pay increase letter. Almost like they are combined together!
    Soon as my contract goes, im off. TV, Broadband and phone all going! I’ll switch to Smart TV + TV Now + Netflix with a new broadband supplier. This will be cheaper then staying with Sky.

  • Stephen Murray said:

    New sky hub a joke . I live in a bungalow and sky have now sent 2 boosters and still not have wifi in 1 room all this over xmas great for kids .bt hub5 was great no problem wish I never left. Ho and it’s still on going lol there phone calls are a joke to .keep getting different stories lol

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