Switching Between Plusnet & Sky Broadband: Step-By-Step Guide

You can follow the instructions below if you're switching from Sky to Plusnet Broadband.

Are you switching from Plusnet to Sky instead? Tap for instructions.

Step 1: Check your Sky cancellation fee

To start with, check whether a cancellation fee will apply for ending your Sky broadband service.

If you’re already outside the minimum term of your contract with Sky, there will be no cancellation fees for ending your Sky broadband service. You’ll simply pay for your Sky service until the Plusnet Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with Sky (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Sky broadband service. This cancellation fee is plan-dependent but is typically £12.41 to £24.23 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling Sky customer services on 0333 7591 018. Alternatively, there’s more information on how to calculate it within our guide to cancelling Sky.

You can find the contract end date for your Sky Broadband service by logging in to your My Sky account. Once you’ve logged in, go to your Message Centre followed by Your Contracts. Choose your broadband plan to see details of the end date.

If you have other services such as Sky TV or Sky Mobile, these are separate from your Sky broadband service. You’ll need to contact Sky separately if you’d like to cancel these services at the same time.

Step 2: Order your Plusnet Broadband service

To progress with your broadband switch from Sky to Plusnet, go to Plusnet’s website to order your new Plusnet broadband service.

For more information, select the type of broadband service you're planning to switch to on Plusnet:

• Fibre Broadband
• Full Fibre Broadband

At present, Plusnet offers a range of home broadband plans including the following:

Service	Download Speed	Monthly Cost (will rise each April by £3)
Fibre	66Mbps average download	£25.99 per month No upfront fee £30 reward card 24 month contract	See deal
Full Fibre 74	74Mbps average download	£25.99 per month No upfront fee £30 reward card 24 month contract	See deal
Full Fibre 145	145Mbps average download	£27.99 per month No upfront fee £50 reward card 24 month contract	See deal
Full Fibre 300	300Mbps average download	£30.99 per month No upfront fee 24 month contract	See deal
Full Fibre 500	500Mbps average download	£33.99 per month No upfront fee £50 reward card 24 month contract	See deal
Full Fibre 900	900Mbps average download	£41.99 per month No upfront fee £50 reward card 24 month contract	See deal

See all Plusnet Broadband Deals →

During the online order process, Plusnet will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Sky to Plusnet.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Plusnet. As long as you do this, Plusnet will arrange for your phone number to be moved over to their service.

There's no need for you to contact Sky to cancel your old home broadband service. This is because the old Sky service will be cancelled for you automatically on the go-live date when your broadband service transfers to Plusnet.

Step 3: Plug in your Plusnet router on the go-live date

In advance of your broadband service switching over, Plusnet will send you a new Plusnet router through the post.

On the go-live date for your Plusnet broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Plusnet router. There'll be instructions inside the package on how you can set up the new Plusnet router.

Your new Plusnet router will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Sky router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Plusnet. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Plusnet router administration screen to change the Wi-Fi network details back to what you had before on Sky.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Plusnet router.

Step 4: Return or recycle your old Sky router

Once your new Plusnet broadband service goes live, your old Sky broadband service will be cancelled automatically. You’ll receive a final bill from Sky following the cancellation, which will reflect your usage of their service up until cancellation.

If you have an old Sky Broadband router, you’ll need to return it if you have Sky Q or if you joined Sky Broadband after the 4th March 2020. If you don’t, a non-return fee will be charged on your final bill. For everyone else, it’s optional to return your old Sky broadband router but we’d recommend it to reduce the amount of electrical waste.

If you’re using a Sky email address, you can keep it at no additional cost when you cancel your home broadband service. However, you’ll need to make sure you sign in to your account at least once every six months to stop it from being deleted. Email addresses provided by Sky end in @sky.com.

Plusnet also offers an e-mail service for their broadband customers. However, we'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Sky to Plusnet →

More Information

Please see the Plusnet website for more information about switching to their broadband service.