How you cancel your Plusnet service depends on whether you're moving to another provider. Find out about the cancellation process and about any exit fees that might apply.

If you’d like to cancel your Plusnet Broadband service, there are several ways to do this. It depends on whether you’re changing to a different broadband provider, whether you’re moving to another address or whether you’re cancelling for an entirely different reason (e.g. because you’re getting poor download speeds from Plusnet).

In this article, we’ll explain how you can cancel your Plusnet Broadband service and any exit fees that might apply when you end your Plusnet service. We’ll also look at some alternatives to cancelling such as improving your wi-fi network coverage and speeds or adding an extra line from a different provider.

How To Cancel Your Plusnet Broadband Service

The way you cancel your Plusnet service depends on which of the following situations you’re in:

A different cancellation process applies if you'd like to cancel your Plusnet Mobile service.

Changing Broadband Provider

If you’re changing to another broadband provider, it will sometimes be possible to switch without contacting Plusnet. You can do this if your new broadband provider also uses the Openreach network to deliver broadband into your home.

If you’re moving to Virgin Media, Three Broadband or a full fibre broadband service that uses its own network, you’ll need to contact Plusnet to end your broadband service. Alternatively, you can keep Plusnet running alongside your new broadband provider to avoid paying an early exit fee to them for cancelling your service.

Please select your new broadband provider from the dropdown menu below for step-by-step instructions on how to switch:

Switch from Plusnet to a new broadband provider

Select your new broadband provider:

The following table shows whether you can use the broadband switching process that doesn't involve speaking to Plusnet:

Your new ISPCan you switch without speaking to Plusnet?
Moving from Plusnet to BT Broadband Simply order your new plan from the BT website
Moving from Plusnet to Community Fibre You’ll need to contact Plusnet to end your old broadband plan
(or keep Plusnet running alongside Community Fibre as an additional service)
Moving from Plusnet to EE Broadband Simply order your new plan from the EE website
Moving from Plusnet to Hyperoptic You’ll need to contact Plusnet to end your old broadband plan
(or keep Plusnet running alongside Hyperoptic as an additional service)
Moving from Plusnet to Now Broadband Simply order your new plan from the Now website
Moving from Plusnet to Post Office Broadband Simply order your new plan from the Post Office website
Moving from Plusnet to Shell Energy Broadband Simply order your new plan from the Shell Energy website
Moving from Plusnet to Sky Broadband Simply order your new plan from the Sky website
Moving from Plusnet to SSE Broadband Simply order your new plan from the SSE website
Moving from Plusnet to TalkTalk Simply order your new plan from the TalkTalk website
Moving from Plusnet to TalkTalk UFO You’ll need to contact Plusnet to end your old broadband plan
(or keep Plusnet running alongside TalkTalk UFO as an additional service)
Moving from Plusnet to Three Broadband You’ll need to contact Plusnet to end your old broadband plan
(or keep Plusnet running alongside Three as an additional service)
Moving from Plusnet to Virgin Media You’ll need to contact Plusnet to end your old broadband plan
(or keep Plusnet running alongside Virgin Media as an additional service)
Moving from Plusnet to Vodafone Superfast Simply order your new plan from the Vodafone Superfast website
Moving from Plusnet to Vodafone Gigafast You’ll need to contact Plusnet to end your old broadband plan
(or keep Plusnet running alongside Vodafone Gigafast as an additional service)

A different cancellation process applies if you'd like to cancel your Plusnet Mobile service.

Moving Home

If you’re moving home, it might be possible to transfer your broadband package through Plusnet’s home move service. They’ll set up a broadband service for you at your new address and your existing contract will be moved over. If your new home is within the same telephone exchange area, it may also be possible to keep your landline phone number.

Please note that the services and download speeds available at your new address may be different to those at your current address. You should be told about this before you transfer your service over.

Other Reasons

If you’re cancelling your broadband service for any other reason, you’ll need to contact Plusnet to cancel your service. You’ll need to pay an early termination charge if you’re still within the minimum term of your contract with Plusnet.

Early Exit Fees on Plusnet

On Plusnet, the charge for ending your broadband or TV contract early will depend on when you started your contract.

For customers who signed up to Plusnet before the 10th December 2019, the early termination charge will be as follows:

Plusnet Broadband Plan Early Termination Charge
Unlimited (ADSL) £11.85 per remaining month (Broadband Only)
£12.15 per remaining month (Broadband + Phone)
£3.66 per remaining month (Line Rental Saver customers)
Unlimited Fibre £9.46 per remaining month (Broadband Only)
£11.29 per remaining month (Broadband + Phone)
£2.80 per remaining month (Line Rental Saver customers)
Unlimited Fibre Extra £9.63 per remaining month (Broadband Only)
£11.61 per remaining month (Broadband + Phone)
£3.12 per remaining month (Line Rental Saver customers)
YouView TV £1.80 per remaining month

Customers who signed up to Plusnet after the 9th December 2019 will need to obtain a personalised quote for their cancellation cost from Plusnet. The cancellation cost will be based on your remaining monthly payments, less VAT, any costs saved by Plusnet (e.g. wholesale) and 1% for early receipt of your payment. We expect this is likely to come out at around 30-40% of your remaining monthly costs.

In some cases, it might be possible to cancel your Plusnet service without paying an early cancellation fee. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. Alternatively, this would also be possible if Plusnet were to increase your charges by more than the rate of inflation.

Alternatives

There are several alternatives to cancelling your Plusnet Broadband service:

  • If you’re suffering from poor download speeds, this might be due to your wi-fi network instead of the broadband connection itself. It’s worth making sure before you cancel your broadband service – simply attach a wired device like a laptop to your Plusnet hub using an Ethernet cable. You can improve your home wi-fi network performance with a wi-fi repeater or mesh networking solution such as BT Whole Home Wi-Fi or Google Wi-Fi.
  • If you’d like an additional broadband line, you can also sign up to Virgin Media or Three Broadband without cancelling your current Plusnet service. This will allow you to benefit from having an additional broadband service without the need to cancel your Plusnet service. You can also avoid paying an early termination fee to Plusnet.
  • If you’re moving home, it might be possible to take your Plusnet connection with you. See Plusnet's home mover web page for more information.

More Information

For more information, see our guide on how to cancel your broadband service. Alternatively, see the official Plusnet website for more information on how to cancel your Plusnet service.

Your Comments 37 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 37 comments from readers. You can add your own comment here.

  • david john richardson said:

    hi Ken, have been with plusnet since july of this year, i am 72 and find i have to cut back on my ouygoings,plusnet supply my internet and landline,can i cancel without paying cancelation fees

    • Hi David,
      Thanks for your comment. I’d recommend getting in touch with Plusnet’s customer services team on 0800 432 0080 to discuss your situation and to see what they’re able to do for you.
      Ken

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