BT Halo gives you access to home tech experts, a newer Smart Hub 2 router, the Keep Connected promise and double data on BT Mobile.
If you’re a customer of BT Broadband, you’ll have the option of upgrading to a broadband plan with BT Halo. This gives you a number of benefits like access to home tech experts and BT’s next-generation Smart Hub 2 router. You’ll also benefit from a promise to keep you connected during broadband faults and home moves, along with a price promise for when your broadband contract comes to an end.
Customers with BT Halo can also benefit from double data on all BT Mobile plans (or unlimited data in place of BT Mobile’s 100GB plan). You’ll also benefit from uncapped download speeds on BT Mobile which can be twice as fast as their standard 4G service.
In this article, we’ll review the BT Halo service. We’ll start by looking at the features of Halo, including for both BT Broadband and BT Mobile customers. We’ll then look at the price plans available with BT Halo and at alternative services available from other internet service providers.
What is BT Halo?
In the UK, BT Halo is the flagship price plan from BT. Claiming to combine the “best of their 4G, 5G and fibre” in one package, it offers a number of added benefits across BT Broadband and BT Mobile.
Prior to November 2019, BT offered a service called BT Plus. This service was renamed BT Halo 1 and offers all of the benefits as the new BT Halo minus the access to home tech experts and the newer BT Smart Hub 2 router. The new BT Halo service with all of the features is sometimes referred to as BT Halo 2.
Home Tech Experts
Customers with a BT Halo plan will have access to home tech experts provided by Qube and Enjoy. The experts will come to visit you in your home in three situations, helping with the set-up of your BT products:
- When you join BT Broadband with Halo, or when you upgrade to a Halo plan.
- When you add certain products from BT, such as BT TV and BT Complete Wi-Fi.
- Every 12 months when you have your annual BT Home Health Check. The tech expert will visit your home to make sure the BT products are set up correctly and to see whether improvements can be made (e.g. repositioning your router or improving your internal wiring).
In some cases, a home tech expert may also be sent out to you if there’s an issue with your home broadband service.
Appointment slots with home tech experts are available 7 days per week and you’ll be given a two-hour window to minimise any waiting.
At present, BT’s home tech experts are not entering homes due to the Coronavirus outbreak. Instead, the products will be delivered to your doorstep and you’ll then receive either a phone call or video call to help you with the set-up of the products.
Access to Home Tech Experts is not available on BT Halo 1 (previously known as BT Plus).
BT Smart Hub 2 Router
If you have a BT Broadband plan with Halo, you’ll receive the Smart Hub 2 router instead of BT’s regular BT Smart Hub.
The Smart Hub 2 router has improved Wi-Fi performance compared to the original Smart Hub. It also supports BT’s Wi-Fi Controls feature which allows you to pause the internet for certain devices at specific times of the day (e.g. pausing the internet for your children during mealtimes or after bedtime).
As an alternative to upgrading to Halo, you can also buy the Smart Hub 2 on a standalone basis for £100. Alternatively, customers signing up for BT Complete Wi-Fi will receive a Smart Hub 2 router and Wi-Fi Disc instead of the regular BT Smart Hub router.
The Smart Hub 2 is not available on BT Halo 1 (previously known as BT Plus).
Keep Connected Promise
On BT Halo, you’ll benefit from a ‘keep connected promise’. This kicks in should your broadband service go down or should you be moving home and waiting for your broadband service to be moved over.
When you need to use the service, you’ll be sent a BT 4G Mini Hub free of charge through the post. This is a pocket-sized 4G mobile broadband hotspot, allowing you to connect up to 20 devices to the internet whilst you’re waiting for your home broadband service to be fixed. You’ll be given unlimited data on the 4G Mini Hub to use until the problem with your home broadband service is resolved.
If you’re a BT Mobile customer, you’ll also receive unlimited data on all of your BT Mobile SIM cards until the problem is resolved. This will be applied to your account within one hour of the fault being reported.
At the end of your 24-month BT Broadband contract, there is normally an £8/month price increase unless you re-contract onto a new broadband plan (i.e. signing up for a further 24 months). For customers with BT Halo, this £8/month price increase doesn’t apply. Instead, you’ll benefit from BT’s end of contract price promise which keeps your bill at the same level without the £8 increase.
It’s important to note that this price promise only applies to the £8/month increase at the end of your contract. It doesn’t affect the annual inflationary price increase (by CPI or the Consumer Prices Index) that BT normally applies to their broadband and mobile bills in March of each year.
Dedicated UK & Ireland Support
Customers on a BT Halo plan will have access to a dedicated support team, based in the UK or Ireland. This is available when dialling 150 from your BT landline or mobile (or 0800 800 150 from any other phone).
In January 2020, BT brought all of their customer support teams back to the UK and Ireland for all customers, regardless of the price plan.
BT Mobile Benefits
If you’re also a BT Mobile customer, you’ll receive double data on all of your BT Mobile SIM cards and handsets. In addition, you’ll get unlimited data (or what BT calls ‘No Limits’ data) in place of the normal 100GB allowance on plans from £20/month.
Customers on BT Halo will get access to the fastest available 4G speeds on EE’s network. Normally, BT Mobile customers are restricted to a maximum download speed of 30Mbps unless they buy the Extra Speed 4G add-on which costs £4/month on each SIM card.
The following 18-month SIM cards are available on BT Mobile if you’re a BT Halo customer:
For extra flexibility, you can choose a 12-month contract instead with prices starting from £7/month:
BT Halo Fibre Broadband Plans
If you’re an existing BT Broadband customer, you can upgrade to BT Halo at any time with prices starting from £3/month. You’ll need to re-contract for another 18 months when you upgrade to Halo, but this will give you all of the additional benefits like access to home tech experts, the BT Smart Hub 2 router, the keep connected promise and double data on BT Mobile plans.
If you’re not already a BT Broadband customer, you can see a list of price plans here with BT Halo included. At the time of writing, you can get a BT Broadband plan with BT Halo included from £58.99/month.
As a BT Halo customer, you’ll have access to exclusive BT Mobile deals including unlimited data from £20/month.
As an alternative to BT Halo, numerous other broadband providers offer comparable services with some similar benefits:
- Sky Broadband Boost (£5/month): For an extra £5/month on top of the cost of any Sky Broadband plan, you can get a Wi-Fi Guarantee of 3Mbps in every room of your home (similar to BT’s Complete Wi-Fi service). You’ll also get the Sky Broadband Buddy parental controls app, free engineer visits from the Sky Broadband Tech Team and 2GB of mobile data for broadband outages (available only to Sky Mobile customers).
- Virgin Media Oomph: On Virgin Media’s Oomph bundles, you’ll get unlimited data on all of your Virgin Mobile SIM cards should there be a fault with your home broadband service.
- EE Smart Wi-Fi (£10/month): On EE broadband, you can add the Smart Wi-Fi service for an extra £10/month. This gives you an EE Smart Router (based on the BT Smart Hub 2) and a Wi-Fi Disc to boost Wi-Fi in your home (similar to BT Complete Wi-Fi). You’ll also get a 4GEE WiFi Mini hotspot with the promise of 250GB of mobile data when your broadband service goes down.
For more information about BT Halo, please see the official BT website.