It's easy changing your broadband provider between TalkTalk and BT. Find out how in our step-by-step guide.
Whether you're changing your broadband provider from TalkTalk to BT, or from BT to TalkTalk, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:
Are you switching from TalkTalk to BT, or from BT to TalkTalk?
You can follow the instructions below if you're switching from TalkTalk to BT Broadband.
Are you switching from BT to TalkTalk instead? Tap for instructions.
Step 1: Check your TalkTalk cancellation fee
To start with, check whether a cancellation fee will apply for ending your TalkTalk broadband service.
If you’re already outside the minimum term of your contract with TalkTalk, there will be no cancellation fees for ending your TalkTalk broadband service. You’ll simply pay for your TalkTalk service until the BT Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with TalkTalk (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your TalkTalk broadband service. This is typically between £5 and £10.50 per remaining month on your contract. You can get a quote for what this exit fee will be by calling TalkTalk customer services on 0345 172 0046. Alternatively, there’s more information on how to calculate it within our guide to cancelling TalkTalk.
If you’re not sure when your TalkTalk broadband contract comes to an end, you can check your contract end date in the My Package section of your TalkTalk online account. Alternatively, your contract end date should also be listed on your bills from TalkTalk.
If you have TalkTalk TV, this will be cancelled along with your TalkTalk broadband service.
Step 2: Order your BT Broadband service
To progress with your broadband switch from TalkTalk to BT, go to BT’s website to order your new BT broadband service.
For more information, select the type of broadband service you're planning to switch to on BT:
At present, BT offers a range of home broadband plans including the following:
| Service | Average Speed | Contract Length | Upfront Price | Monthly Price |
|---|---|---|---|---|
 ADSL Broadband | 10Mbps download | 24 month contract | £29.99 | £29.99/month |
Fibre Essential | 36Mbps download | 24 month contract | £29.99 | £30.99/month |
Fibre 1 | 50Mbps download | 24 month contract | £29.99 | £31.99/month with £70 reward card |
Fibre 2 | 67Mbps download | 24 month contract | £29.99 | £31.99/month with £100 reward card |
Full Fibre 100 | 150Mbps download | 24 month contract | £29.99 | £31.99/month with £50 reward card |
Full Fibre 500 | 500Mbps download | 24 month contract | £29.99 | £37.99/month with £50 reward card |
Full Fibre 900 | 910Mbps download | 24 month contract | £29.99 | £52.99/month with £50 reward card |
During the online order process, BT will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from TalkTalk to BT.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from BT. As long as you do this, BT will arrange for your phone number to be moved over to their service.
There's no need for you to contact TalkTalk to cancel your old home broadband service. This is because the old TalkTalk service will be cancelled for you automatically on the go-live date when your broadband service transfers to BT.
Step 3: Plug in your BT Smart Hub on the go-live date
In advance of your broadband service switching over, BT will send you a new BT Smart Hub through the post. Most customers will be sent the original BT Smart Hub. However, if you sign up for a Hybrid Connect, Complete Wi-Fi, Digital Voice or Full Fibre service, you’ll be sent a BT Smart Hub 2 router instead.
On the go-live date for your BT broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new BT Smart Hub. There'll be instructions inside the package on how you can set up the new BT Smart Hub.
Your new BT Smart Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your TalkTalk router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by BT. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to BT Smart Hub administration screen to change the Wi-Fi network details back to what you had before on TalkTalk.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new BT Smart Hub.
Step 4: Return or recycle your old TalkTalk router
Once your new BT broadband service goes live, your old TalkTalk broadband service will be cancelled automatically. You’ll receive a final bill from TalkTalk following the cancellation, which will reflect your usage of their service up until cancellation.
Once the transfer is complete, you’ll still have your old broadband router from TalkTalk. There’s no obligation to return it, so you can keep it if you’re able to find another use for it. However, we’d strongly encourage you to either return the router or to recycle it responsibly, rather than leaving it in a drawer. This will minimise the amount of electronic waste that goes into landfills for future generations. If you like, you can return your old router to TalkTalk for free and they’ll either re-use or recycle it for you.
If you’re using a TalkTalk e-mail address, this will be cancelled along with your TalkTalk broadband service. You’ll need to pay £5/month or £50/year for TalkTalk’s Mail Plus service if you’d like to keep it. This allows you to keep up to five TalkTalk email addresses (normally ending in @talktalk.net, @tiscali.co.uk, @lineone.net or a number of other domain names).
BT also offers an e-mail service for their broadband customers. However, we'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.
Start your switch from TalkTalk to BT →
More Information
Please see the BT website for more information about switching to their broadband service.
You can follow the instructions below if you're switching from BT to TalkTalk Broadband.
Are you switching from TalkTalk to BT instead? Tap for instructions.
Step 1: Check your BT cancellation fee
To start with, check whether a cancellation fee will apply for ending your BT broadband service.
If you’re already outside the minimum term of your contract with BT, there will be no cancellation fees for ending your BT broadband service. You’ll simply pay for your BT service until the TalkTalk Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with BT (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your BT broadband service. This is typically 82.5% of the remaining monthly charges for the rest of your contract. You can get a quote for what this exit fee will be by calling BT customer services on 0800 800 150. Alternatively, there’s more information on how to calculate it within our guide to cancelling BT.
If you’re not sure when your current BT broadband contract comes to an end, you can check by logging in to My BT and going to the My orders section. You’ll find the contract end date within the terms of your previously signed BT Broadband contract.
If you have a BT TV subscription, this will be cancelled automatically along with your BT Broadband service. Meanwhile, if you have a BT Mobile plan, you can keep this but you’ll lose the £5 monthly discount for being a BT Broadband customer.
Step 2: Order your TalkTalk Broadband service
To progress with your broadband switch from BT to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service.
For more information, select the type of broadband service you're planning to switch to on TalkTalk:
At present, TalkTalk offers a range of home broadband plans including the following:
| Service | Average Speed | Contract Length | Upfront Price | Monthly Price |
|---|---|---|---|---|
 Fast Broadband | 11Mbps download | 18 month contract | £15 | £24.95/month |
Fibre 35 | 38Mbps download | 18 month contract | £15 | £27/month |
Fibre 65 | 67Mbps download | 18 month contract | £15 | £28/month |
Full Fibre 150 | 152Mbps download | 18 month contract | £15 | £32/month |
Fibre 150 | 145Mbps download | 18 month contract | £15 | £34/month |
Fibre 250 | 290Mbps download | 18 month contract | £15 | £39/month |
Full Fibre 500 | 525Mbps download | 18 month contract | £15 | £39/month |
Full Fibre 900 | 944Mbps download | 18 month contract | £15 | £49/month |
See all TalkTalk Broadband Deals →
During the online order process, TalkTalk will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from BT to TalkTalk.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from TalkTalk. As long as you do this, TalkTalk will arrange for your phone number to be moved over to their service.
There's no need for you to contact BT to cancel your old home broadband service. This is because the old BT service will be cancelled for you automatically on the go-live date when your broadband service transfers to TalkTalk.
Step 3: Plug in your TalkTalk Hub on the go-live date
In advance of your broadband service switching over, TalkTalk will send you a new TalkTalk Hub through the post.
On the go-live date for your TalkTalk broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new TalkTalk Hub. There'll be instructions inside the package on how you can set up the new TalkTalk Hub.
Your new TalkTalk Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your BT router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by TalkTalk. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to TalkTalk Hub administration screen to change the Wi-Fi network details back to what you had before on BT.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new TalkTalk Hub.
Step 4: Return or recycle your old BT router
Once your new TalkTalk broadband service goes live, your old BT broadband service will be cancelled automatically. You’ll receive a final bill from BT following the cancellation, which will reflect your usage of their service up until cancellation.
After the transfer of your service to TalkTalk, you may need to return your old hub to BT:
- If you signed up to BT Broadband after the 13th December 2019, you’ll have 60 days to return your old BT Broadband Hub. A fee of around £50 will be charged if you fail to return it.
- If you signed up to BT Broadband before the 13th December 2019, you can decide what to do with the old hub. You’re encouraged to return it or recycle it if possible to minimise electronic waste.
Alternatively, if you bought your own equipment through BT’s online store, it’s yours to keep and there’s no need to return it.
If you’re still using a BT-provided e-mail address, this will stop working 60 days after you cancel your BT Broadband service. If you’d like to keep it, you’ll need to pay for BT’s Premium Email service which costs £7.50/month for up to 11 email addresses. Email addresses provided by BT end with @btinternet.com, @btopenworld.com or @talk21.com.
TalkTalk also offers an e-mail service for their broadband customers. However, we'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.
Start your switch from BT to TalkTalk →
More Information
Please see the TalkTalk website for more information about switching to their broadband service.
Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.
Andy said:
The easy switching wasn’t so easy for me. I was out of contract and switched from TalkTalk to Vodafone, I selected keep my old number and it said they would contact TalkTalk so I didn’t have to do anything. It to the date when Vodafone installed, that went fine. I hadn’t heard anything from TalkTalk about leaving so I rang them, Vodafone hadn’t informed them but oddly now my landline number is same for Vodafone as it is for TalkTalk so how that happens who knows. Anyway, now I have to pay an extra month to TalkTalk for a notice period. So if doing a switch I would always ring your current providor and tell them you are leaving.
Andy said:
I moved from BT to Vodafone. I have a high end Asus modem/router. the linespeed is great both as reported by router and when device attached by Lan Cable. yet the WiFi speed now way down about 1/3 to 1/2 of linespeed. yet same hardware as with bt when drop was 10% at most.
How can this be?
Nik said:
hi Ken, THANK YOU SO MUCH! this little nugget of info is going to save me so much time: “Alternatively, if it’s too much hassle setting up Wi-Fi again on all of your devices, you can log in to BT Smart Hub administration screen to change the Wi-Fi network details back to what you had before on Plusnet”.
I’ve just switched from plusnet to BT and was googling possibilities of daisy chaining my old router to the new 1 when it arrives, as i have a whole smart home set up. Due to being disabled the smart home is a NEED but an utter pain in the backside to have to re set up. normally id bite the bullet and just do it, but health issues are having a flare at the moment so finding out that i can just “clone” my existing details on the new router is amazing news!