How you cancel your TalkTalk service depends on whether you're moving to another provider. Find out about the cancellation process and about any exit fees that might apply.
If you’d like to cancel your TalkTalk Broadband service, there are several ways to do this. It depends on whether you’re changing to a different broadband provider, whether you’re moving to another address or whether you’re cancelling for an entirely different reason (e.g. because you’re getting poor download speeds from TalkTalk).
In this article, we’ll explain how you can cancel your TalkTalk Broadband service and any exit fees that might apply when you end your TalkTalk service. We’ll also look at some alternatives to cancelling such as improving your wi-fi network coverage and speeds or adding an extra line from a different provider.
Contents
How To Cancel Your TalkTalk Broadband Service
The way you cancel your TalkTalk service depends on which of the following situations you’re in:
- I’m changing to another broadband provider
You can use the broadband switching process if you’re changing to another provider that uses the Openreach network. - I’m moving to a different address
You can use TalkTalk’s home move process to take your TalkTalk Broadband service to another address. - I’m cancelling TalkTalk Broadband for another reason
You’ll need to use TalkTalk’s standard cancellation process which involves giving them a call.
Changing Broadband Provider
If you’re changing to another broadband provider, it will sometimes be possible to switch without contacting TalkTalk. You can do this if your new broadband provider also uses the Openreach network to deliver broadband into your home.
If you’re moving to Virgin Media, Three Broadband or a full fibre broadband service that uses its own network, you’ll need to contact TalkTalk to end your broadband service. Alternatively, you can keep TalkTalk running alongside your new broadband provider to avoid paying an early exit fee to them for cancelling your service.
Please select your new broadband provider from the dropdown menu below for step-by-step instructions on how to switch:
Switch from TalkTalk to a new broadband provider
The following table shows whether you can use the broadband switching process that doesn't involve speaking to TalkTalk:
| Your new ISP | Can you switch without speaking to TalkTalk? |
|---|---|
| Moving from TalkTalk to BT Broadband | ✔ Simply order your new plan from the BT website |
| Moving from TalkTalk to Community Fibre | ✘ You’ll need to contact TalkTalk to end your old broadband plan (or keep TalkTalk running alongside Community Fibre as an additional service) |
| Moving from TalkTalk to EE Broadband | ✔ Simply order your new plan from the EE website |
| Moving from TalkTalk to Hyperoptic | ✘ You’ll need to contact TalkTalk to end your old broadband plan (or keep TalkTalk running alongside Hyperoptic as an additional service) |
| Moving from TalkTalk to John Lewis Broadband | ✔ Simply order your new plan from the John Lewis website |
| Moving from TalkTalk to NOW Broadband | ✔ Simply order your new plan from the NOW website |
| Moving from TalkTalk to Plusnet | ✔ Simply order your new plan from the Plusnet website |
| Moving from TalkTalk to Shell Energy Broadband | ✔ Simply order your new plan from the Shell Energy website |
| Moving from TalkTalk to Sky Broadband | ✔ Simply order your new plan from the Sky website |
| Moving from TalkTalk to Three Broadband | ✘ You’ll need to contact TalkTalk to end your old broadband plan (or keep TalkTalk running alongside Three as an additional service) |
| Moving from TalkTalk to Virgin Media | ✘ You’ll need to contact TalkTalk to end your old broadband plan (or keep TalkTalk running alongside Virgin Media as an additional service) |
| Moving from TalkTalk to Vodafone | ✔ Simply order your new plan from the Vodafone website |
Moving Home
If you’re moving home, it might be possible to transfer your broadband package through TalkTalk’s home move service. They’ll set up a broadband service for you at your new address and your existing contract will be moved over. If your new home is within the same telephone exchange area, it may also be possible to keep your landline phone number.
TalkTalk's home move service costs £60 and requires at least 14 days advance notice to be given.
Please note that the services and download speeds available at your new address may be different to those at your current address. You should be told about this before you transfer your service over.
Other Reasons
If you’re cancelling your broadband service for any other reason, you’ll need to contact TalkTalk to cancel your service. You’ll need to pay an early termination charge if you’re still within the minimum term of your contract with TalkTalk.
Early Exit Fees on TalkTalk
On TalkTalk, it’s possible to cancel your broadband service during the minimum term of your contract by paying an early termination charge. This is based on the number of months remaining on your contract:
| TalkTalk Broadband Plan | Early Termination Charge |
|---|---|
| Fast Broadband | £9.00 per remaining month |
| Faster Fibre | £8.50 per remaining month |
| Ultra Fibre Optic | £10.50 per remaining month |
| Future Fibre | £5.00 per remaining month |
To cancel your service, you can call TalkTalk Customer Services on 0345 172 0046.
In some cases, it might be possible to cancel your TalkTalk service without paying an early cancellation fee. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. Alternatively, it might also be possible if TalkTalk were to increase your charges by more than the amount stated when you signed up for your plan.
Alternatives
There are several alternatives to cancelling your TalkTalk Broadband service:
If you’re suffering from poor download speeds, this might be due to your wi-fi network instead of the broadband connection itself. It’s worth making sure before you cancel your broadband service – simply attach a wired device like a laptop to your TalkTalk hub using an Ethernet cable. You can improve your home wi-fi network performance with a wi-fi repeater or mesh networking solution such as BT Whole Home Wi-Fi or Google Wi-Fi.- If you’d like an additional broadband line, you can also sign up to Virgin Media or Three Broadband without cancelling your current TalkTalk service. This will allow you to benefit from having an additional broadband service without the need to cancel your TalkTalk service. You can also avoid paying an early termination fee to TalkTalk.
- If you’re moving home, it might be possible to take your TalkTalk connection with you. See TalkTalk's home mover web page for more information.
More Information
For more information, see our guide on how to cancel your broadband service. Alternatively, see the official TalkTalk website for more information on how to cancel your TalkTalk service.
L said:
I am with Talk Talk and am being moved by my housing association locally because of severe problems with my current flat that are causing serious health problems, so it is an emergency that they are moving me and are paying removals for me because of my financial poverty. I have a very basic broadband with TT. I have just learned they charge £60 for moving, which I simply can’t afford. Nor can I afford cancellation fees. I would have liked to keep TT and the same contract but I can’t with such charges and will have to do without any phone/internet at all with this cost.
Is there anything I can do to avoid the £60 charge? I notice many companies don’t so why do TT charge this?
Ken replied:
Hi L,
I’m really sorry to hear about the problems with your flat and with TalkTalk. Unfortunately, I’m just a third-party blogger writing about them so I wouldn’t be able to respond on their behalf. I’d recommend getting in touch by giving them a call on 0345 172 0046 to see whether they’d be able to waive this for you.
Ken
L replied:
Hi Ken~
Many thanks. I understand your position and will see what I can do directly with TalkTalk. I really don’t know how they can justify such a high cost, particularly when not all broadband companies charge as they do.
Best Wishes,
Leandra
Susan West said:
Hi . I want to move from talk talk to Sky broadband and Bt or sky , my contract ends 29th jan 2021 .
Can I do this now or should I wait a bit ?
Ken replied:
Hi Susan,
Thanks for your comment. Yes, you can cancel your TalkTalk Broadband contract now if you like – although there will be around 2 months remaining on it. If you do so, you’ll be charged TalkTalk’s early exit fee (approximately £20 for cancelling two months early). You will, however, then be able to take advantage of the Black Friday broadband offers currently available so it may work out better to pay this charge.
Ken
Valerie Bates said:
Hi ken
I’ve been with talktalk for approximately 15 years, but for the last year I’ve been on standard tariff, as I have had a lot of issues recently I have not checked on my account. A few days ago I took on anew contract 24months I also purchased a new router which I understood would improve my speed, so I could stream the odd film with my firestik. I’ve found no difference whatsoever. I tried to cancel this new contract as its less than a week since taking it on, only to be told it will cost me £216 cancellation fee. I’m not happy. I’m waiting for a manager to contact me, have you any suggestions for me I would appreciate any help.
Ken replied:
Hi Valerie,
Thanks for your comment. I’d recommend getting in touch directly with TalkTalk to discuss this with them. As far as I know, there’s a 14-day cooling off period whenever you take a plan from them so they shouldn’t be charging you a cancellation fee for this.
Ken
Valerie Bates replied:
Hi ken, thanks for the reply. 20 days to cancell, but its like pulling teeth out trying to communicate with their staff, been waiting days now for a manager to phone me as promised by a Mrs pattel. I’ll keep trying.
Andra landon replied:
Worst broadband company ever, almost impossible to speak with somebody who speaks proper english, getting frustrating to explain your issues just for them to hang up on you
I trying to cancel my contract within the 14 days just to have the surprise that they didn’t actually closed the account when i first called, second time telling me i have to pay the penalty fee