How you cancel your TalkTalk service depends on whether you're moving to another provider. Find out about the cancellation process and about any exit fees that might apply.
If you’d like to cancel your TalkTalk Broadband service, there are several ways to do this. It depends on whether you’re changing to a different broadband provider, whether you’re moving to another address or whether you’re cancelling for an entirely different reason (e.g. because you’re getting poor download speeds from TalkTalk).
In this article, we’ll explain how you can cancel your TalkTalk Broadband service and any exit fees that might apply when you end your TalkTalk service. We’ll also look at some alternatives to cancelling such as improving your wi-fi network coverage and speeds or adding an extra line from a different provider.
How To Cancel Your TalkTalk Broadband Service
The way you cancel your TalkTalk service depends on which of the following situations you’re in:
- I’m changing to another broadband provider
You can use the broadband switching process if you’re changing to another provider that uses the Openreach network.
- I’m moving to a different address
You can use TalkTalk’s home move process to take your TalkTalk Broadband service to another address.
- I’m cancelling TalkTalk Broadband for another reason
You’ll need to use TalkTalk’s standard cancellation process which involves giving them a call.
Changing Broadband Provider
If you’re changing to another broadband provider, it will sometimes be possible to switch without contacting TalkTalk. You can do this if your new broadband provider also uses the Openreach network to deliver broadband into your home.
If you’re moving to Virgin Media, Three Broadband or a full fibre broadband service that uses its own network, you’ll need to contact TalkTalk to end your broadband service. Alternatively, you can keep TalkTalk running alongside your new broadband provider to avoid paying an early exit fee to them for cancelling your service.
Please select your new broadband provider from the dropdown menu below for step-by-step instructions on how to switch:
Switch from TalkTalk to a new broadband provider
The following table shows whether you can use the broadband switching process that doesn't involve speaking to TalkTalk:
|Your new ISP||Can you switch without speaking to TalkTalk?|
|Moving from TalkTalk to BT Broadband||✔ Simply order your new plan from the BT website|
|Moving from TalkTalk to Community Fibre||✘ You’ll need to contact TalkTalk to end your old broadband plan|
(or keep TalkTalk running alongside Community Fibre as an additional service)
|Moving from TalkTalk to EE Broadband||✔ Simply order your new plan from the EE website|
|Moving from TalkTalk to Hyperoptic||✘ You’ll need to contact TalkTalk to end your old broadband plan|
(or keep TalkTalk running alongside Hyperoptic as an additional service)
|Moving from TalkTalk to John Lewis Broadband||✔ Simply order your new plan from the John Lewis website|
|Moving from TalkTalk to NOW Broadband||✔ Simply order your new plan from the NOW website|
|Moving from TalkTalk to Plusnet||✔ Simply order your new plan from the Plusnet website|
|Moving from TalkTalk to Shell Energy Broadband||✔ Simply order your new plan from the Shell Energy website|
|Moving from TalkTalk to Sky Broadband||✔ Simply order your new plan from the Sky website|
|Moving from TalkTalk to Three Broadband||✘ You’ll need to contact TalkTalk to end your old broadband plan|
(or keep TalkTalk running alongside Three as an additional service)
|Moving from TalkTalk to Virgin Media||✘ You’ll need to contact TalkTalk to end your old broadband plan|
(or keep TalkTalk running alongside Virgin Media as an additional service)
|Moving from TalkTalk to Vodafone||✔ Simply order your new plan from the Vodafone website|
If you’re moving home, it might be possible to transfer your broadband package through TalkTalk’s home move service. They’ll set up a broadband service for you at your new address and your existing contract will be moved over. If your new home is within the same telephone exchange area, it may also be possible to keep your landline phone number.
TalkTalk's home move service costs £60 and requires at least 14 days advance notice to be given.
Please note that the services and download speeds available at your new address may be different to those at your current address. You should be told about this before you transfer your service over.
If you’re cancelling your broadband service for any other reason, you’ll need to contact TalkTalk to cancel your service. You’ll need to pay an early termination charge if you’re still within the minimum term of your contract with TalkTalk.
Early Exit Fees on TalkTalk
On TalkTalk, it’s possible to cancel your broadband service during the minimum term of your contract by paying an early termination charge. This is based on the number of months remaining on your contract:
|TalkTalk Broadband Plan||Early Termination Charge|
|Fast Broadband||£9.00 per remaining month|
|Faster Fibre||£8.50 per remaining month|
|Ultra Fibre Optic||£10.50 per remaining month|
|Future Fibre||£5.00 per remaining month|
To cancel your service, you can call TalkTalk Customer Services on 0345 172 0046.
In some cases, it might be possible to cancel your TalkTalk service without paying an early cancellation fee. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. Alternatively, it might also be possible if TalkTalk were to increase your charges by more than the amount stated when you signed up for your plan.
There are several alternatives to cancelling your TalkTalk Broadband service:
- If you’re suffering from poor download speeds, this might be due to your wi-fi network instead of the broadband connection itself. It’s worth making sure before you cancel your broadband service – simply attach a wired device like a laptop to your TalkTalk hub using an Ethernet cable. You can improve your home wi-fi network performance with a wi-fi repeater or mesh networking solution such as BT Whole Home Wi-Fi or Google Wi-Fi.
- If you’d like an additional broadband line, you can also sign up to Virgin Media or Three Broadband without cancelling your current TalkTalk service. This will allow you to benefit from having an additional broadband service without the need to cancel your TalkTalk service. You can also avoid paying an early termination fee to TalkTalk.
- If you’re moving home, it might be possible to take your TalkTalk connection with you. See TalkTalk's home mover web page for more information.