How you cancel your TalkTalk service depends on whether you're moving to another provider. Find out about the cancellation process and about any exit fees that might apply.

If you’d like to cancel your TalkTalk Broadband service, there are several ways to do this. It depends on whether you’re changing to a different broadband provider, whether you’re moving to another address or whether you’re cancelling for an entirely different reason (e.g. because you’re getting poor download speeds from TalkTalk).

In this article, we’ll explain how you can cancel your TalkTalk Broadband service and any exit fees that might apply when you end your TalkTalk service. We’ll also look at some alternatives to cancelling such as improving your wi-fi network coverage and speeds or adding an extra line from a different provider.

How To Cancel Your TalkTalk Broadband Service

The way you cancel your TalkTalk service depends on which of the following situations you’re in:

Changing Broadband Provider

If you’re changing to another broadband provider, it will sometimes be possible to switch without contacting TalkTalk. You can do this if your new broadband provider also uses the Openreach network to deliver broadband into your home.

If you’re moving to Virgin Media, Three Broadband or a full fibre broadband service that uses its own network, you’ll need to contact TalkTalk to end your broadband service. Alternatively, you can keep TalkTalk running alongside your new broadband provider to avoid paying an early exit fee to them for cancelling your service.

The following table shows whether you can use the broadband switching process that doesn't involve speaking to TalkTalk:

Your new ISPCan you switch without speaking to TalkTalk?
Moving from TalkTalk to BT Broadband Simply order your new plan from the BT website
Moving from TalkTalk to Community Fibre You’ll need to contact TalkTalk to end your old broadband plan
(or keep TalkTalk running alongside Community Fibre as an additional service)
Moving from TalkTalk to EE Broadband Simply order your new plan from the EE website
Moving from TalkTalk to Hyperoptic You’ll need to contact TalkTalk to end your old broadband plan
(or keep TalkTalk running alongside Hyperoptic as an additional service)
Moving from TalkTalk to Now Broadband Simply order your new plan from the Now website
Moving from TalkTalk to Plusnet Simply order your new plan from the Plusnet website
Moving from TalkTalk to Post Office Broadband Simply order your new plan from the Post Office website
Moving from TalkTalk to Shell Energy Broadband Simply order your new plan from the Shell Energy website
Moving from TalkTalk to Sky Broadband Simply order your new plan from the Sky website
Moving from TalkTalk to SSE Broadband Simply order your new plan from the SSE website
Moving from TalkTalk to Three Broadband You’ll need to contact TalkTalk to end your old broadband plan
(or keep TalkTalk running alongside Three as an additional service)
Moving from TalkTalk to Virgin Media You’ll need to contact TalkTalk to end your old broadband plan
(or keep TalkTalk running alongside Virgin Media as an additional service)
Moving from TalkTalk to Vodafone Superfast Simply order your new plan from the Vodafone Superfast website
Moving from TalkTalk to Vodafone Gigafast You’ll need to contact TalkTalk to end your old broadband plan
(or keep TalkTalk running alongside Vodafone Gigafast as an additional service)

Moving Home

If you’re moving home, it might be possible to transfer your broadband package through TalkTalk’s home move service. They’ll set up a broadband service for you at your new address and your existing contract will be moved over. If your new home is within the same telephone exchange area, it may also be possible to keep your landline phone number.

TalkTalk's home move service costs £60 and requires at least 14 days advance notice to be given.

Please note that the services and download speeds available at your new address may be different to those at your current address. You should be told about this before you transfer your service over.

Other Reasons

If you’re cancelling your broadband service for any other reason, you’ll need to contact TalkTalk to cancel your service. You’ll need to pay an early termination charge if you’re still within the minimum term of your contract with TalkTalk.

Early Exit Fees on TalkTalk

On TalkTalk, it’s possible to cancel your broadband service during the minimum term of your contract by paying an early termination charge. This is based on the number of months remaining on your contract:

TalkTalk Broadband Plan Early Termination Charge
Fast Broadband £9.00 per remaining month
Faster Fibre £8.50 per remaining month
Ultra Fibre Optic £10.50 per remaining month
Future Fibre £5.00 per remaining month

To cancel your service, you can call TalkTalk Customer Services on 0345 172 0046.

In some cases, it might be possible to cancel your TalkTalk service without paying an early cancellation fee. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. Alternatively, this would also be possible if TalkTalk were to increase your charges by more than the rate of inflation.

Alternatives

There are several alternatives to cancelling your TalkTalk Broadband service:

  • If you’re suffering from poor download speeds, this might be due to your wi-fi network instead of the broadband connection itself. It’s worth making sure before you cancel your broadband service – simply attach a wired device like a laptop to your TalkTalk hub using an Ethernet cable. You can improve your home wi-fi network performance with a wi-fi repeater or mesh networking solution such as BT Whole Home Wi-Fi or Google Wi-Fi.
  • If you’d like an additional broadband line, you can also sign up to Virgin Media or Three Broadband without cancelling your current TalkTalk service. This will allow you to benefit from having an additional broadband service without the need to cancel your TalkTalk service. You can also avoid paying an early termination fee to TalkTalk.
  • If you’re moving home, it might be possible to take your TalkTalk connection with you. See TalkTalk's home mover web page for more information.

More Information

For more information, see our guide on how to cancel your broadband service. Alternatively, see the official TalkTalk website for more information on how to cancel your TalkTalk service.

Your Comments 5 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 5 comments from readers. You can add your own comment here.

  • Lawrence Brennand said:

    My talk talk contract ends mid November for broadband and unlimited calls package. If I take extended holiday from January for four months could I suspend charges, or another way to not pay whilst away

    • Hi Lawrence,
      Thanks for your comment. As far as I know, it isn’t possible to ‘pause’ your broadband service with TalkTalk, or anything along those lines. This means you’ll unfortunately need to cancel your service and then resume once you’re back from holiday as a new customer.
      Ken

  • My Sky broadband contract ends on the 27th Sept 2020 and a new provider has offered me a change over date of the 2nd of September. Will I have to pay early terminations fees? I can’t find anything on the Sky website which explains how close to the end of your contract you can get without being charged. Am I switching too early or am I Ok to switch today 18th Aug 2020?

    • Hi Paul,
      Thanks for your comment. You can cancel your Sky Broadband plan at any time, but you’ll be charged an early termination fee for the period between your cancellation and the 27th September. For instance, if you were to change over the 2nd September, you’d pay a pro-rated termination fee covering 25 days of usage. I’m not sure what plan you’re on but assuming it’s Superfast, this will be somewhere in the region of £10.34.
      Ken

  • Couple of things to take note, ISP’s like TalkTalk are now charging for use of their email if leaving, and the charges are not cheap, although OfCom have made comments about fair charges nothing has happened, so it makes more sense than ever to use Google’s GMail or MS’s Live, or a email client with reasonable charges.
    Also AFAIK if moving to BT they will pay more than EE to pay off early termination charges.

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