Virgin Media offers M50, M125, M250, M350 and M500 fibre broadband plans. Compare Virgin Media’s broadband plans.

In the UK, Virgin Media offers a range of fibre broadband plans from £25 per month.

Unlike other major providers like BT, Sky and TalkTalk, Virgin Media uses their own cable-based network to provide a fibre broadband service. This allows them to offer a broadband service with much faster download speeds. However, it means that availability is currently limited to just 53% of UK homes.

In this article, we’ll review and compare Virgin Media’s fibre broadband plans including M50, M125, M250, M350, M500 and Gig1 broadband. We’ll also look at the speeds available on Virgin Media, along with the Hub 3 or Hub 4 router that you’ll get provided.

Prices From: £25 per month
Contract Length: 18 months
Download Speed: 54Mbps (M50 Fibre)
132Mbps (M125 Fibre)
264Mbps (M250 Fibre)
362Mbps (M350 Fibre)
516Mbps (M500 Fibre)
1,104Mbps (Gig1 Fibre)
Upload Speed: 5Mbps (M50 Fibre)
20Mbps (M125 Fibre)
25Mbps (M250 Fibre)
36Mbps (M350 & M500 Fibre)
52Mbps (Gig1 Fibre)
Router: Hub 3 (standard router)
Hub 4 (with Gig1 Fibre Broadband)
Coverage: 53% of UK homes (most plans)
Selected areas (Gig1 Fibre Broadband)
Check your postcode here

Virgin Media Broadband Plans

In the UK, Virgin Media currently offers a choice of the following fibre broadband plans:

  • M50 Fibre Broadband has an average download speed of 54Mbps.
  • M125 Fibre Broadband has an average download speed of 132Mbps. This is Virgin Media’s most popular plan.
  • M250 Fibre Broadband has an average download speed of 264Mbps.
  • M350 Fibre Broadband has an average download speed of 362Mbps.
  • M500 Fibre Broadband has an average download speed of 516Mbps.

The following table shows a side-by-side comparison of the five plans:

M50 Fibre M125 Fibre M250 Fibre M350 Fibre M500 Fibre
Monthly Price: £28 per month £25 per month £28.99 per month £35.99 per month £33 per month
No. of devices
(recommended):
3-5 devices 5-9 devices 10+ devices 15+ devices 25+ devices
Download Speed
(average):
54Mbps 132Mbps 264Mbps 362Mbps 516Mbps
Upload Speed
(average):
5Mbps 20Mbps 25Mbps 36Mbps 36Mbps
Technology
Router: Hub 3 Hub 3 Hub 3 Hub 3 Hub 3
Technology: Cable Cable Cable Cable Cable
Availability: 53% of UK homes
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53% of UK homes
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53% of UK homes
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53% of UK homes
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53% of UK homes
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In addition, Virgin Media also offers a Gig1 fibre broadband service. Customers on Universal Credit can also choose a M15 Essential Broadband service.

M50 Fibre Broadband

Virgin Media’s entry-level fibre broadband service is known as M50 Broadband. Currently available from £28 per month, Virgin Media says it’s perfect for customers using up to 5 devices at the same time.

On M50 Broadband, you’ll get an average download speed of 54Mbps. This is comparable in speed to fibre broadband from other providers like BT, Sky and TalkTalk (typically between 35Mbps and 67Mbps depending on the plan you choose). You’ll get an average upload speed of 5Mbps (a little slower than the average upload speed on comparable providers which is 9-19Mbps).

The following table shows Virgin Media’s M50 Fibre Broadband deals:

Service Broadband & TV Monthly Cost
(will rise each April by RPI inflation plus 3.9%)
Virgin Media
M50 fibre broadband + phone
  • M50 Fibre Broadband
  • Weekend Chatter
54Mbps
average download
£28.00
per month
No upfront fee
18 month contract
See deal  

You’ll also get M50 Fibre Broadband included when you sign up to Virgin Media’s Big Bundle package. This includes Mixit TV with more than 100 channels and a Virgin TV 360 box. You’ll also get a home phone service with inclusive weekend calls to UK landlines.

M125 Fibre Broadband

On Virgin Media, the most popular fibre broadband plan is currently M125 Fibre Broadband (previously known as M100). Currently available for £25 per month, Virgin Media says it’s perfect for customers using up to 9 devices at the same time on their home network.

On the M125 fibre broadband plan, you’ll get an average download speed of 132Mbps. To put that in context, it’s enough for watching high definition video on up to 25 devices or watching ultra-HD video on 5 devices at the same time. It will also allow you to download a HD-quality movie in around 5 minutes. Because of this, the vast majority of UK households will find that M125 is already fast enough for their usage.

The average upload speed on M125 Fibre Broadband is 20Mbps.

The following table shows Virgin Media’s M125 Fibre Broadband deals:

Service Broadband & TV Monthly Cost
(will rise each April by RPI inflation plus 3.9%)
Virgin Media
M125 fibre broadband only
  • M125 Fibre Broadband
132Mbps
average download
£25.00
per month
No upfront fee
18 month contract
See deal  
Virgin Media
M125 fibre broadband + phone
  • M125 Fibre Broadband
  • Weekend Chatter
132Mbps
average download
£29.99
per month
No upfront fee
18 month contract
See deal  

You can also get M125 Fibre Broadband as part of Virgin Media’s TV & home phone packages. On these packages, you’ll get a Virgin TV 360 box and a phone line with inclusive weekend calls to UK landlines:

Service Broadband & TV Monthly Cost
(will rise each April by RPI inflation plus 3.9%)
Virgin Media
M125 Broadband + Flex
  • M125 Fibre Broadband
  • Virgin Media Stream
132Mbps
average download
100+ channels
    £30.00
    per month
    plus £10.00 upfront
    18 month contract
    See deal  
    Virgin Media
    M125 Broadband + Flex Volt
    • M125 Fibre Broadband
    • Virgin Media Stream
    • 6GB SIM from O2
    132Mbps
    average download
    100+ channels
      £36.00
      per month
      plus £10.00 upfront
      18 month contract
      See deal  

      M250 Fibre Broadband

      If you’re living in a busy household and are looking for faster home broadband, Virgin Media offers M250 Fibre Broadband from £28.99 per month (previously known as M200). According to Virgin Media, it’s designed for customers using more than 10 devices at the same time.

      On M250 broadband, you’ll get an average download speed of 264Mbps. This will allow you to stream ultra-HD video on 10 devices at the same time. Alternatively, you can download a HD quality film in around 3 minutes on this plan. You’ll also get an average upload speed of 25Mbps.

      The following table shows Virgin Media’s M250 Fibre Broadband deals:

      Service Broadband & TV Monthly Cost
      (will rise each April by RPI inflation plus 3.9%)
      Virgin Media
      M250 fibre broadband only
      • M250 Fibre Broadband
      264Mbps
      average download
      £28.99
      per month
      No upfront fee
      3 months free
      18 month contract
      See deal  
      Virgin Media
      M250 fibre broadband + phone
      • M250 Fibre Broadband
      • Weekend Chatter
      264Mbps
      average download
      £35.99
      per month
      No upfront fee
      18 month contract
      See deal  
      Virgin Media
      Volt M250 fibre broadband + phone + O2 SIM
      • M250 Fibre Broadband
      • Weekend Chatter
      • 6GB SIM from O2
      264Mbps
      average download
      £35.99
      per month
      No upfront fee
      £29.99 for 3 months
      18 month contract
      See deal  
      Virgin Media
      Bigger Movies Combo Volt Bundle
      • M250 Fibre Broadband
      • Virgin TV 360 box
      • 10GB SIM from O2
      264Mbps
      average download
      Sky ShowcaseSky Cinema
      200+ channels
      • Sky TV channels (exc. Atlantic)
      • Sky Cinema channels
      £70.99
      per month
      No upfront fee
      £10 for 3 months
      18 month contract
      See deal  

      It’s possible to get M250 Fibre Broadband as part of a Virgin Media Volt package. This also includes a O2 SIM card with 10GB of data per month.

      M350 Fibre Broadband

      At present, you can get Virgin Media’s M350 Fibre Broadband service from £35.99 per month. It gives you an average download speed of 362Mbps and an average upload speed of 36Mbps.

      The following table shows Virgin Media’s M350 Fibre Broadband deals:

      Service Broadband & TV Monthly Cost
      (will rise each April by RPI inflation plus 3.9%)
      Virgin Media
      M350 fibre broadband only
      • M350 Fibre Broadband
      362Mbps
      average download
      £35.99
      per month
      No upfront fee
      18 month contract
      See deal  
      Virgin Media
      Bigger Combo Bundle
      • M350 Fibre Broadband
      • Virgin TV 360 box
      362Mbps
      average download
      Sky Showcase
      190+ channels
      • Sky TV channels (exc. Atlantic)
      £39.99
      per month
      No upfront fee
      3 months free
      18 month contract
      See deal  
      Virgin Media
      M350 fibre broadband + phone
      • M350 Fibre Broadband
      • Weekend Chatter
      362Mbps
      average download
      £41.99
      per month
      No upfront fee
      18 month contract
      See deal  
      Virgin Media
      Volt M350 fibre broadband + phone + O2 SIM
      • M350 Fibre Broadband
      • Weekend Chatter
      • 10GB SIM from O2
      362Mbps
      average download
      £41.99
      per month
      No upfront fee
      £35.99 for 3 months
      18 month contract
      See deal  
      Virgin Media
      Bigger Combo Volt Bundle
      • M350 Fibre Broadband
      • Virgin TV 360 box
      • 6GB SIM from O2
      362Mbps
      average download
      Sky Showcase
      190+ channels
      • Sky TV channels (exc. Atlantic)
      £49.99
      per month
      No upfront fee
      £10 for 3 months
      18 month contract
      See deal  
      Virgin Media
      Bigger Movies Combo Bundle
      • M350 Fibre Broadband
      • Virgin TV 360 box
      362Mbps
      average download
      Sky ShowcaseSky Cinema
      200+ channels
      • Sky TV channels (exc. Atlantic)
      • Sky Cinema channels
      £60.99
      per month
      No upfront fee
      3 months free
      18 month contract
      See deal  

      M500 Fibre Broadband

      You can get Virgin Media’s M500 Fibre Broadband for £33 per month. This gives you an average download speed of 516Mbps and an average upload speed of 36Mbps.

      The following table shows Virgin Media’s M500 Fibre Broadband deals:

      Service Broadband & TV Monthly Cost
      (will rise each April by RPI inflation plus 3.9%)
      Virgin Media
      M500 fibre broadband only
      • M500 Fibre Broadband
      516Mbps
      average download
      £33.00
      per month
      No upfront fee
      3 months free
      18 month contract
      See deal  
      Virgin Media
      M500 fibre broadband + phone
      • M500 Fibre Broadband
      • Weekend Chatter
      516Mbps
      average download
      £47.99
      per month
      No upfront fee
      18 month contract
      See deal  
      Virgin Media
      Volt M500 fibre broadband + phone + O2 SIM
      • M500 Fibre Broadband
      • Weekend Chatter
      • 10GB SIM from O2
      516Mbps
      average download
      £47.99
      per month
      No upfront fee
      £41.99 for 3 months
      18 month contract
      See deal  
      Virgin Media
      Bigger Sports Combo Bundle
      • M500 Fibre Broadband
      • Virgin TV 360 box
      516Mbps
      average download
      Sky ShowcaseSky Sports
      195+ channels
      • Sky TV channels (exc. Atlantic)
      • Sky Sports channels
      £69.99
      per month
      No upfront fee
      18 month contract
      See deal  
      Virgin Media
      Biggest Combo Bundle
      • M500 Fibre Broadband
      • Virgin TV 360 box
      516Mbps
      average download
      Sky ShowcaseSky SportsSky Cinema
      210+ channels
      • Sky TV channels (exc. Atlantic)
      • Sky Sports channels
      • Sky Cinema channels
      £79.00
      per month
      No upfront fee
      3 months free
      18 month contract
      See deal  

      Gig1 Fibre Broadband

      Virgin Media’s fastest fibre broadband service is known as Gig1 Fibre Broadband. It gives you even faster gigabit-level speeds, with an average download speed of 1,104Mbps. You’ll also get a Hub 4 router which is required to support the faster gigabit speeds.

      Service Broadband & TV Monthly Cost
      (will rise each April by RPI inflation plus 3.9%)
      Virgin Media
      Gig1 fibre broadband only
      • Gig1 Fibre Broadband
      1130Mbps
      average download
      £39.99
      per month
      No upfront fee
      3 months free
      18 month contract
      See deal  
      Virgin Media
      Gig1 fibre broadband + phone
      • Gig1 Fibre Broadband
      • Weekend Chatter
      1130Mbps
      average download
      £53.99
      per month
      No upfront fee
      18 month contract
      See deal  
      Virgin Media
      Volt Gig1 fibre broadband + phone + O2 SIM
      • Gig1 Fibre Broadband
      • Weekend Chatter
      • 10GB SIM from O2
      1130Mbps
      average download
      £53.99
      per month
      No upfront fee
      £47.99 for 3 months
      18 month contract
      See deal  
      Virgin Media
      Bigger Sports Combo Volt Bundle
      • Gig1 Fibre Broadband
      • Virgin TV 360 box
      • 10GB SIM from O2
      1130Mbps
      average download
      Sky ShowcaseSky Sports
      195+ channels
      • Sky TV channels (exc. Atlantic)
      • Sky Sports channels
      £79.99
      per month
      No upfront fee
      18 month contract
      See deal  
      Virgin Media
      Mega Volt Bundle
      • Gig1 Fibre Broadband
      • Virgin TV 360 box
      • Unlimited SIM from O2
      1130Mbps
      average download
      Sky ShowcaseSky SportsSky CinemaNetflix
      230+ channels
      • Sky TV channels (exc. Atlantic)
      • Sky Sports channels
      • Sky Cinema channels
      • Netflix Standard with Ads
      £84.99
      per month
      No upfront fee
      £20 for 3 months
      18 month contract
      See deal  

      Customers choosing Gig1 Fibre Broadband will also receive the Intelligent WiFi Plus system at no extra cost.

      Virgin Media is aiming to roll out Gig1 Fibre Broadband across their entire network by the end of 2021. To see whether Gig1 Fibre is available at your address, enter your postcode on the Virgin Media website. Prior to October 2021, customers with the Ultimate Oomph bundle were offered M600 fibre broadband instead.

      In the background, Virgin’s Gig1 Fibre Broadband uses DOCSIS 3.1 technology for downloading. This enables the faster gigabit-level download speeds. Uploads continue to use DOCSIS 3.0 technology so there isn’t currently a significant difference in upload speeds.

      M15 Essential Broadband

      For customers in receipt of Universal Credit, Virgin Media offers a lower-cost Essential Broadband service. This costs £15 per month for an average download speed of 15Mbps and is sometimes also referred to as M15 Broadband. You’ll get an average upload speed of 2Mbps on this plan.

      There’s more information about Virgin Media’s Essential Broadband on their website. There’s no home phone or TV service available with M15 broadband.

      Virgin Media Speeds

      On Virgin Media, the speeds you’ll get on your home broadband service will depend on the plan you have with them.

      On the entry-level M50 Fibre Broadband service, you’ll get an average download speed of 54Mbps. This is comparable to the download speeds you can get on fibre broadband plans from BT, TalkTalk and Sky (these typically have an average download speed of 35-67Mbps).

      On the more popular M125 Fibre Broadband plan, you’ll get an average download speed of 132Mbps. This is more than double the speed of M50 Fibre Broadband. It’s also around twice as fast as the fibre broadband plans from BT and Sky.

      The following table shows the average download speed and upload speed you can expect on each of Virgin Media’s fibre broadband plans:

      Virgin Media Plan Average Download Speed Average Upload Speed
      M15 Essential Broadband 15Mbps
      (8Mbps minimum)
      2Mbps
      M50 Fibre Broadband 54Mbps
      (27Mbps minimum)
      5Mbps
      M125 Fibre Broadband 132Mbps
      (66Mbps minimum)
      20Mbps
      M250 Fibre Broadband 264Mbps
      (132Mbps minimum)
      25Mbps
      M350 Fibre Broadband 362Mbps
      (181Mbps minimum)
      36Mbps
      M500 Fibre Broadband 516Mbps
      (258Mbps minimum)
      36Mbps
      M600 Fibre Broadband 630Mbps
      (258Mbps minimum)
      41Mbps
      Gig1 Fibre Broadband 1,104Mbps
      (552Mbps minimum)
      52Mbps

      In the past, Virgin Media offered a M100 plan (with average download speeds of 108Mbps and average upload speeds of 10Mbps) and the M200 plan (with average download speeds of 213Mbps and average upload speeds of 20Mbps). These were replaced by the M125 and M250 plans on the 1st November 2022.

      Unlike most other fibre broadband providers, Virgin Media uses their own cable-based network. Compared to the copper phone lines used by BT, Sky, TalkTalk and other providers on the Openreach network, they use a thicker cable with insulation so it can support faster speeds.

      On Virgin Media’s fastest Gig1 Fibre Broadband plan, you’ll get an average download speed of 1,104Mbps and an average upload speed of 52Mbps. This makes the download speed on Gig1 comparable to many full fibre (FTTP) broadband plans. However, the upload speeds on Gig1 are still significantly slower.

      According to Virgin Media, they don’t use any traffic management on their network. For this reason, you won’t see your speeds being reduced for using too much data or for using certain applications such as P2P file sharing.

      Virgin Media Routers

      When you sign up for Virgin Media’s fibre broadband service, you’ll normally be given a Hub 3 router to use with the service. The Hub 3 router produces a Wi-Fi network for your other devices to connect to. You’ll also get 4 Gigabit Ethernet sockets, allowing you to attach wired devices to your home network. Customers signing up for Gig1 Fibre Broadband will receive the faster Hub 4 router instead.

      The following table shows a side-by-side comparison of the two hubs from Virgin Media:

      Virgin Media Hub 3 Virgin Media Hub 4
      Availability
      Broadband Plans: M50 Fibre
      M125 Fibre
      M250 Fibre
      M350 Fibre
      M500 Fibre
      M600 Fibre
      Gig1 Fibre
      Connectivity
      Dual-Band Wi-Fi: Yes Yes
      Wi-Fi Connectivity: 802.11a/b/g/n/ac 802.11a/b/g/n/ac
      Wi-Fi Speed: Up to 1,600Mbps total Up to 2,183Mbps total
      2.4GHz Wi-Fi: 2×2 MIMO (up to 300Mbps) 3×3 MIMO (up to 450Mbps)
      5GHz Wi-Fi: 3×3 MIMO (up to 1,300Mbps) 4×4 MIMO (up to 1,733Mbps)
      Intelligent WiFi: Yes, included Yes, included
      Intelligent WiFi Plus: £5 per month (most plans)
      Included on Volt plans
      Included on Gig1 Fibre
      Ethernet: 4 Gigabit Ethernet ports 4 Gigabit Ethernet ports
      Other: WPA2 / WPA / WEP security
      Built-in firewall
      Wi-Fi Protected Setup (WPS) enabled
      WPA2 / WPA / WEP security
      Built-in firewall
      Wi-Fi Protected Setup (WPS) enabled
      Other
      Model: Arris TG2492LG-VM (VMDG505)
      Arris TG3492LG-VMB
      Colour: Black Black
      More Information: Virgin Media Website Virgin Media Website

      Coverage & Availability

      In the UK, Virgin Media’s cable broadband service is currently available in around 53% of all homes.

      To get the service, you’ll need to be living on a street that’s been cabled by Virgin Media. In addition, a small amount of cable will need to be laid between the street and your home. This is unless you’ve previously had a Virgin Media service.

      To see whether Virgin Media is available at your address, enter your postcode on their website:

      Check Virgin Media Availability (virginmedia.com) →

      Unlike many other fibre broadband providers (e.g. BT, Sky, TalkTalk, Plusnet and more), Virgin Media does not use the Openreach network for broadband. For this reason, you might not be able to get a Virgin Media service even if you’re able to get fibre broadband from most other providers.

      Switching to Virgin Media

      If you’re currently using another broadband provider, it’s easy to switch your broadband service to Virgin Media.

      Start by ordering your new Virgin Media package online. If you’d like to keep your current landline or home phone number, you can do this as long as you provide your existing phone number to Virgin. You’ll also need to choose a package that includes a home phone service.

      When you order your Virgin Media service only, you’ll be given a choice of possible installation dates for the service. Usually, a Virgin Media engineer will come round to install the service on that date. However, if your home has previously been connected to the Virgin Media network, it might be possible to install it yourself using a QuickStart kit.

      You’ll need to tell your old provider that you’re moving to Virgin Media and that you’d like to cancel your old service with them. For step-by-step instructions, please select your current broadband provider below:

      Switch to Virgin Media
      Your step-by-step guide to switching

      Select your current broadband provider:

      More Options

      For more information, see our full guide to switching broadband provider in the UK.

      Frequently Asked Questions

      What broadband plans and speeds are available on Virgin Media?
      Virgin Media currently offers a choice of the following fibre broadband plans:
      • M50 Fibre: 54Mbps average download, 5Mbps average upload.
      • M125 Fibre: 132Mbps average download, 20Mbps average upload.
      • M250 Fibre: 264Mbps average download, 25Mbps average upload.
      • M350 Fibre: 362Mbps average download, 36Mbps average upload.
      • M500 Fibre: 516Mbps average download, 36Mbps average upload.

      In addition, there’s a Gig1 fibre broadbnd package with average download speeds of 1,104Mbps.

      What is Virgin Media M125 broadband?
      Virgin Media’s M125 Broadband costs £25 per month and is currently their most popular fibre broadband plan. It gives you average download speeds of 132Mbps (about twice as fast as the fibre broadband plans from BT, TalkTalk and Sky). It allows you to download a HD-quality film in around 4 minutes. Alternatively, you can stream ultra-HD video on up to 5 devices at the same time.
      What are Volt bundles?
      If you choose a Virgin Media Volt bundle, you’ll get an O2 SIM card for your mobile phone together with your Virgin Media fibre broadband service.

      On most plans, you’ll get a 10GB per month mobile SIM card included. However, you’ll get an unlimited data SIM card if you choose the Mega Volt bundle.

      What router will I get with Virgin Media broadband?
      The vast majority of Virgin Media customers will receive the Hub 3 router. This supports Wi-Fi 5 technology (802.11ac) and Virgin Media’s Intelligent WiFi with automatic band steering and automatic channel selection.

      Customers signing up to Virgin’s Gig1 Fibre Broadband service will receive the newer Hub 4 router instead. This supports newer DOCSIS 3.1 technology that allows the service to deliver gigabit download speeds.

      Are there any download limits on Virgin Media?
      No. There are no download limits on Virgin Media’s home broadband service, nor is traffic management used to reduce your download speeds for using too much data or for using services like P2P sharing.
      Does Virgin Media offer full fibre broadband?
      In most areas, Virgin Media offers cable broadband. A fibre optic connection will run to a cabinet near your home, with a co-axial cable running from the cabinet to your home. This technology is known as Hybrid Fibre Coax (or HFC for short).

      In certain areas, Virgin Media has started to roll out a full fibre (FTTP) network as part of their Project Lightning network expansion works. This uses RFOG technology (Radio Frequency Over Glass).

      Can I get Virgin Media broadband at my address?
      To see whether Virgin Media is available where you live, enter your postcode on their website. This will also show you the broadband plans available in your area.

      More Information

      For more information, please see the official Virgin Media website.

      Your Comments 7 so far

      We'd love to hear your thoughts and any questions you may have. So far, we've received 7 comments from readers. You can add your own comment here.

      • If my house has never had virgin media before does that mean they will need to do some excavation through my garden?

        • Hi Paul,
          Thanks for your comment. Yes, they will need to lay some cable from the road to the front of your property. However, the cable can sometimes be run along the side of a fence or through a flowerbed, if you have one.
          Ken

      • Hi Ken,
        I need some advice.
        I’m stuck on what’s better. Virgin Media’s 200mb plan or BT Full Fibre 100?

        Look forward to hearing from you. I’ve been with Virgin Media for years. Called BT to switch over as wifi coverage with Virgin router was rubbish and never got the 200mb speeds. When i did that and Virgin found out, they offered the 200mb at the same price as BT or the 350mb at £35. Not sure what to do now as extra speed may be pointless if Virgin’s hub 3 is rubbish. Which router is better? BT hub 2 or virgin hub 3?

        If possible could i contact you directly for some advice where you can provide it

        • Hi Ali,
          Thanks for your comment. If it were me, I’d personally go for the Full Fibre (FTTP) broadband plan from BT. It should give you a more reliable service than Virgin Media’s cable-based service, and the difference between 100Mbps and 200Mbps is probably negligible for most users. With regards to the two hubs, I think the BT Smart Hub 2 probably has a better reputation, though I haven’t compared the two side-by-side at the same time.
          Hope this helps,
          Ken

        • I think your personally find issues with BT, now uts part of EE and there so called teaming up has caused probably being with BT Broadband. We swapped to VMedia and since we swapped we have had better Internet service, better customer service and the quality of download and upload speeds are 10x better than we ever had with BT. I would read more online and ask virgin media customers on forums and see what others say as it depends alot on your area. But we cannot fault VM and would never go back to BT.

        • Hi Tony,
          Thanks for your comment. Unfortunately, this is probably something you’ll need to speak to Virgin Mobile Customer Services about – you can reach them by dialling 789 from your Virgin Mobile handset. Alternatively, you can always port your Virgin Mobile phone number out to another network, and then port it back in to Virgin on the new Oomph SIM card.
          Ken

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