It's easy changing your broadband provider between Plusnet and Virgin Media. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from Plusnet to Virgin Media, or from Virgin Media to Plusnet, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from Plusnet to Virgin Media, or from Virgin Media to Plusnet?

You can follow the instructions below if you're switching from Plusnet to Virgin Media Broadband.

Are you switching from Virgin Media to Plusnet instead? Tap for instructions.

Step 1: Check your Plusnet cancellation fee

To start with, check whether a cancellation fee will apply for ending your Plusnet broadband service.

If you’re already outside the minimum term of your contract with Plusnet, there will be no cancellation fees for ending your Plusnet broadband service. You’ll simply pay for your usage of the Plusnet broadband service up until the date that the service is cancelled.

If you’re still within the minimum term of your contract with Plusnet (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Plusnet broadband service. This cancellation fee depends on your plan but is typically between £9.63 and £12.15 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling Plusnet customer services on 0800 432 0200. Alternatively, there’s more information on how to calculate it within our guide to cancelling Plusnet.

Step 2: Order your Virgin Media Broadband service

To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service.

For more information, select the type of broadband service you're planning to switch to on Virgin Media:

At present, Virgin Media offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Virgin Media
M50 Fibre + Phone
54Mbps download18 month contract£35£28/month
Virgin Media
M100 Fibre + Phone
108Mbps download18 month contract£35£34/month
Virgin Media
M200 Fibre + Phone
213Mbps download18 month contract£35£40/month
Virgin Media
M350 Fibre + Phone
362Mbps download18 month contract£35£46/month
Virgin Media
M500 Fibre + Phone
516Mbps download18 month contract£35£52/month
Virgin Media
Gig1 Fibre
1104Mbps download18 month contract£35£64/month

See all Virgin Media Broadband Deals →

During the online order process, Virgin Media will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. Virgin Media will also give you a go-live date for your new broadband service. To minimise any overlap in service, you should time the cancellation of your old Plusnet broadband service so it ends on the date your new Virgin Media service starts.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Virgin Media. As long as you do this, Virgin Media will arrange for your phone number to be moved over to their service. Note that Virgin Media doesn’t always provide a landline with their service so this will only be possible if your package includes a home phone service.

Once you've ordered your service from Virgin Media, remember to contact Plusnet to cancel your old home broadband service. If you forget to contact Plusnet, your old Plusnet broadband service will continue to run and you'll continue paying the bill for both services at the same time.

Step 3: Plug in your Virgin Media Hub on the go-live date

In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Most Virgin Media customers will receive a Hub 3 router. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband.

On the go-live date for your Virgin Media broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Virgin Media Hub. There'll be instructions inside the package on how you can set up the new Virgin Media Hub.

Your new Virgin Media Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Plusnet router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Virgin Media. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Virgin Media Hub administration screen to change the Wi-Fi network details back to what you had before on Plusnet.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Virgin Media Hub.

Step 4: Return or recycle your old Plusnet router

Once your Virgin Media broadband service goes live, you should ensure your old Plusnet broadband service has been cancelled. You’ll receive a final bill from Plusnet following the cancellation, which will reflect your usage of their service up until cancellation.

If possible, it’s best to return or recycle your old Plusnet router if you’re no longer using it, but there’s no obligation to do this if you’d like to keep it for some reason.

If you’re using a Plusnet email address, this will normally be cancelled along with your Plusnet broadband service. To avoid this, contact Plusnet’s customer services team before your broadband service is cancelled and ask them to leave your email account open. There’s a small monthly charge for leaving your email account open (typically in the region of £1 per month). Email addresses provided by Plusnet end with @youraccountname.plus.com.

Virgin Media also offers an e-mail service for their broadband customers. However, we'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Plusnet to Virgin Media →

More Information

Please see the Virgin Media website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from Virgin Media to Plusnet Broadband.

Are you switching from Plusnet to Virgin Media instead? Tap for instructions.

Step 1: Check your Virgin Media cancellation fee

To start with, check whether a cancellation fee will apply for ending your Virgin Media broadband service.

If you’re already outside the minimum term of your contract with Virgin Media, there will be no cancellation fees for ending your Virgin Media broadband service. You’ll simply pay for your usage of the Virgin Media broadband service up until the date that the service is cancelled.

If you’re still within the minimum term of your contract with Virgin Media (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Virgin Media broadband service. This early cancellation fee will depend on your Virgin Media plan and what products you have. However, you can expect it to be in the region of £30.54 to £50.46 per remaining month on your contract (capped at a maximum of £240 across all of your Virgin Media products). You can get a quote for what this exit fee will be by calling Virgin Media customer services on 0345 454 1111. Alternatively, there’s more information on how to calculate it within our guide to cancelling Virgin Media.

If you’re unsure when your Virgin Media service comes to an end, log in to your Virgin Media online account and go to My Bills followed by View Contract. Alternatively, this information should also be listed on your bills from Virgin Media.

If you also want to cancel other Virgin Media services like TV and mobile, you should tell them you’d like to do this when talking to them on the phone.

Step 2: Order your Plusnet Broadband service

To progress with your broadband switch from Virgin Media to Plusnet, go to Plusnet’s website to order your new Plusnet broadband service.

For more information, select the type of broadband service you're planning to switch to on Plusnet:

At present, Plusnet offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Plusnet
Unlimited Broadband
10Mbps download12 month contract£0£18.99/month
with £60 reward card
Plusnet
Unlimited Fibre
36Mbps download18 month contract£0£22.99/month
with £60 reward card
Plusnet
Unlimited Fibre Extra
66Mbps download18 month contract£0£24.99/month
with £60 reward card

See all Plusnet Broadband Deals →

During the online order process, Plusnet will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. Plusnet will also give you a go-live date for your new broadband service. To minimise any overlap in service, you should time the cancellation of your old Virgin Media broadband service so it ends on the date your new Plusnet service starts.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Plusnet. As long as you do this, Plusnet will arrange for your phone number to be moved over to their service.

Once you've ordered your service from Plusnet, remember to contact Virgin Media to cancel your old home broadband service. If you forget to contact Virgin Media, your old Virgin Media broadband service will continue to run and you'll continue paying the bill for both services at the same time.

Step 3: Plug in your Plusnet router on the go-live date

In advance of your broadband service switching over, Plusnet will send you a new Plusnet router through the post.

On the go-live date for your Plusnet broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Plusnet router. There'll be instructions inside the package on how you can set up the new Plusnet router.

Your new Plusnet router will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Virgin Media router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Plusnet. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Plusnet router administration screen to change the Wi-Fi network details back to what you had before on Virgin Media.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Plusnet router.

Step 4: Return or recycle your old Virgin Media router

Once your Plusnet broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation.

Once you’ve changed your broadband service to Plusnet, you’ll need to return your old Virgin Media equipment. This inclues your Virgin Media Hub, along with your Virgin TV set-top box if you have one.

If you’re using a Virgin Media email address, this will be closed 90 days after you cancel your Virgin Media broadband service. It isn’t possible to keep your email address after cancelling your service. Email addresses provided by Virgin Media may end in @virginmedia.com, @blueyonder.co.uk, @ntlworld.com or @virgin.net.

Plusnet also offers an e-mail service for their broadband customers. However, we'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Virgin Media to Plusnet →

More Information

Please see the Plusnet website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

Your Comments 4 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 4 comments from readers. You can add your own comment here.

  • Having come to the end of my 2 year contract with BT, being a Vodafone mobile customer and having been offered a very good deal to transfer the full fibre broadband and landline to them, I went ahaead and placed an order with Vodafone. They sent a new router and told me to swap it for the old BT one on 14th December 2020, so that I would be connected on that day. I checked the day before to ensure that the connection would be going ahead. On 14th December alas the connection did not take place. I phoned Vodafone every day in the next 4 days being repeatedly assured that the connection would soon happen. Meanwhile the landline went dead. On 18th December I looked at the Vodafone customer forum page and was shocked to see that others had suffered the same problem even waiting up to 10 days without progress to connection. Having received an email from BT informing me that the broadband service would not end until 22nd December, I contacted them and asked to keep the broadband and landline with them and set up a new contract. They assured me that the broadband would not be disconnected and so I swapped the router back to the BT one again and the internet connection was restored. What a relief. NO!! On 22nd December the broadband WAS disconnected. BT apologised and assured me it would be reconnected on 24th. It wasn’t. Then they said it would happen on 31st. It didn’t. It still hasn’t been reconnected. No landline since 14th December. No broadband since 22nd December. Countless hours waiting on the phone almost daily in lengthy queues. A complete disaster.

    • Ofcom state that service providers must follow the rules which state that any “loss of service” must not exceed one working day “if technically possible”. Providers will have to compensate you if problems continue beyond this.

      • Geoff Roberts replied:

        Thank you for your response. Despite being assured verbally and by email by BT that we would be able to keep our old telephone number, when we did eventually get the landline connected again we were given a new number. The old phones didn’t work and we were told that we would need adapters or new digital phones. First the sent the wrong adapter. Then the wrong phone, then only one adapter instead of the four promised. Then the router needed changing because we had been given halo. Daily lengthy phone calls were needed to get things sorted out. We were told that we would receive compensation after two weeks. Instead we were billed an extra £50 for equipment that was supposed to be free. This has now been credited but we have only been given a paltry £10 compensation.

  • Xen Gladstone said:

    We live in a house with a complicated and very fragile mesh system. I have been sent the new router which is a technicolour router and have therefore no idea which of the providers I am potentially switching to as it isn’t listed on your website or in any of the accompanying documents.

    With the country on the verge of another lockdown and the risk of no internet over Christmas if installation goes wrong, I am very reluctant to do anything at the moment, as the risk massively outweighs the return right now. Is it possible to speak to a techncian to get some proper guidance? Your video is all well and good for a normal sized residence but with the number of boards and wires we have this is not that straightforward. Also as a large house with multiple users and devices I would very much like to ensure transition is seemless in terms of passwords etc., all staying current and don’t know how to log into the router to do this.

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