Vodafone offers Pro Broadband and Pro Xtra Broadband in addition to their standard broadband plans. Learn about the benefits of Vodafone Pro Broadband.
In the UK, Vodafone now offers three different types of home broadband service. In addition to their standard broadband plans which start from £19.50 per month, you can now get Vodafone Pro Broadband from £32.50 per month. There’s also Pro Xtra Broadband which comes with an Apple TV 4K box and inclusive anytime phone calls.
If you choose a Pro Broadband plan, you’ll benefit from what Vodafone calls “unbreakable broadband at unbeatable prices”. Pro Broadband gives you a guaranteed Wi-Fi signal in every room of your home along with an automatic 4G-based backup service for your fibre broadband connection. You’ll also get access to WiFi Xpert support, Vodafone’s Faster Fibre Promise and inclusive anti-virus software. In addition, Vodafone Pay Monthly mobile customers can get a discount on Pro Broadband, allowing them to save up to £3 per month on their service.
In this article, we’ll review and compare Vodafone’s home broadband plans, including their standard broadband, Pro Broadband and Pro Xtra Broadband plans. We’ll look at the added features you can get when you upgrade to Pro Broadband, along with the speeds available on the service and Vodafone’s Wi-Fi Hub router. Finally, we’ll look at how you can change your broadband provider from another company to Vodafone.
- 1 Vodafone Broadband Plans
- 2 Pro Broadband Features
- 3 Pro Xtra Broadband Features
- 4 Vodafone Broadband Speeds
- 5 Vodafone WiFi Hub Router
- 6 Coverage & Availability
- 7 Switching to Vodafone Broadband
- 8 Frequently Asked Questions
- 9 More Information
Vodafone Broadband Plans
- Standard Broadband (from £19.50 per month): If you’re looking for low-cost broadband without the extras, Vodafone’s regular fibre broadband service is available from just £19.50 per month. You’ll get unlimited downloads and speeds of up to 100Mbps.
- Pro Broadband (from £32.50 per month): Vodafone’s Pro Broadband service gives you “unbreakable broadband” with a guaranteed Wi-Fi signal in every room and an automatic 4G-based backup. You’ll also get the Faster Fibre Promise, access to WiFi Xpert support and inclusive anti-virus software.
- Pro Xtra Broadband (from £40.50 per month): Vodafone’s Pro Xtra broadband gives you everything on Pro Broadband with the addition of an Apple TV 4K set-top box, anytime calls from your home phone line and an in-contract price promise.
The following table shows a side-by-side comparison of the three types of plan:
|Vodafone Broadband||Vodafone Pro Broadband||Vodafone Pro Xtra Broadband|
|Best For:||Superfast broadband at a low monthly price.||Unbreakable broadband with wi-fi in every room.||Unbreakable broadband with Apple TV 4K & calls.|
|Prices From:||£19.50 per month||£32.50 per month||£40.50 per month|
|Average Download Speed:||Up to 100Mbps||Up to 910Mbps||Up to 910Mbps|
|Unlimited Downloads:||✔ Yes||✔ Yes||✔ Yes|
(Superfast 1, 2 & 100)
|✔ Yes||✔ Yes||✔ Yes|
(Ultrafast 200 & 500)
|✘ No||✔ Yes||✔ Yes|
|✘ No||✔ Yes||✔ Yes|
|Vodafone Customer Discount:||✘ No||Up to £3/month discount||Up to £3/month discount|
|Super WiFi:||✘ No||✔ Yes||✔ Yes|
|4G Broadband Backup:||✘ No||✔ Yes||✔ Yes|
|Faster Fibre Promise:||✘ No||✔ Yes||✔ Yes|
|WiFi Experts:||✘ No||✔ Yes||✔ Yes|
|Inclusive Anti-Virus:||✘ No||✔ Yes||✔ Yes|
|Apple TV 4K:||✘ No||✘ No||✔ Yes|
|Anytime Calls:||✘ No||✘ No||✔ Yes|
|No in-contract price rises:||✘ No||✘ No||✔ Yes|
|Router:||Vodafone Wi-Fi Hub||Vodafone Wi-Fi Hub
& up to 3 Wi-Fi Boosters
|Vodafone Wi-Fi Hub
& up to 3 Wi-Fi Boosters
|Availability:||91% of UK homes
Check availability →
|91% of UK homes
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|91% of UK homes
Check availability →
To see which broadband plans are available where you live, enter your address on Vodafone’s website.
Pro Broadband Features
In the following section, we’ll look at some of the key benefits of choosing a Vodafone Pro Broadband plan.
Super WiFi & WiFi Guarantee
If you sign up to a Vodafone Pro Broadband plan, you’ll benefit from the Super WiFi service along with an associated WiFi Guarantee.
Vodafone’s new Super WiFi service uses mesh networking technology to give you a guaranteed Wi-Fi signal in every room of your home. It does this through the use of a Super WiFi Booster which extends the range of the Wi-Fi network through your home.
As Super WiFi uses the latest mesh networking technology, it can provide seamless whole home connectivity. There’s no need to change networks as you walk around your home or to manually select which access point to connect to. It also doesn’t slow your network down in the same way that some cheaper Wi-Fi repeaters can (in fact, it will normally improve the speed through your home).
To begin with, Vodafone will send you one Super WiFi Booster when you sign up to Pro Broadband. If you’re still unable to get WiFi in every room with one Booster, you can request two more Super WiFi Boosters at no extra cost. You can also consult Vodafone’s WiFi Xperts for assistance.
If you’re still unable to get Wi-Fi in every room after the installation of 3 Super WiFi Boosters, with a speed of at least 10Mbps in every room, you’ll be able to cancel your contract without paying any early termination fees.
For more information, see our Vodafone Super WiFi review.
4G Broadband Backup
From time-to-time, it’s possible things can go wrong with your fibre broadband connection (e.g. due to a fault on your phone line or at the nearest cabinet, or due to poor weather causing an issue with your line).
To ensure you’ll never be left without access to the internet, all Vodafone Pro Broadband plans include automatic 4G broadband backup. Whenever a fault is detected with your fibre broadband connection, your Hub will switch to using Vodafone’s 4G network for connectivity instead.
Because the switchover from fibre broadband to 4G broadband happens seamlessly at the Hub, all of your devices will stay connected to the internet without any further action being required. There’s no need to manually switch between different Wi-Fi networks on your devices and it’ll automatically switch back to fibre as soon as the issue is resolved.
To begin with, there’s a 50GB usage limit on the 4G broadband back-up dongle. However, Vodafone’s WiFi Xperts can increase this for you as needed at no extra cost.
Ultrafast & Gigafast Plans
If full fibre technology (FTTP) is available where you live, you can access Ultrafast speeds and Gigafast speeds on a Pro Broadband plan.
The following table shows Vodafone’s Pro Broadband plans with Ultrafast and Gigafast speeds:
|Service||Average Speed||Contract Length||Upfront Price||Monthly Price|
Pro Ultrafast 200
|200Mbps download||24 month contract||£0||£35/month|
Pro Ultrafast 500
|500Mbps download||24 month contract||£0||£35/month|
Pro Gigafast 900
|910Mbps download||24 month contract||£0||£55/month|
To see whether Ultrafast and Gigafast plans are available where you live, you can check by entering your address on Vodafone’s website.
Faster Fibre (FTTP) Promise
Generally speaking, there are two different technologies used to offer fibre broadband in the UK:
- Fibre-to-the-cabinet broadband (FTTC): This is the most common type of fibre broadband connection in the UK. It uses a fibre optic cable to a street cabinet near your home, with a copper phone line running the rest of the way from the cabinet to your home.
- Fibre-to-the-premises broadband (FTTP): This is a newer form of fibre broadband technology where the fibre optic cable goes all the way into your home. It gives you faster speeds and a more reliable connectivity.
If you’re not yet able to get Vodafone’s full fibre broadband, you’ll benefit from their Faster Fibre Promise on a Pro Broadband plan. This says they’ll upgrade you to a FTTP connection at no extra cost when it becomes available in your home.
Vodafone has a dedicated UK-based team of WiFi Xperts which are only available to customers with a Pro Broadband plan. You can speak to the WiFi Xperts over the phone whenever you’re having problems with your home broadband or home Wi-Fi connection.
According to Vodafone, their WiFi Xperts will proactively monitor your connection and may contact you regarding any issues they find. They’ll also contact all Pro Broadband customers within the first 10 days to ensure everything is working and set up to your satisfaction.
If you’re a Pro Broadband customer, you can contact the WiFi Xperts on 0333 304 0191. The team is available from 8am to 9pm on weekdays and from 8am to 8pm on bank holidays and weekends.
Norton Anti-Virus Security
Customers with Vodafone Pro Broadband will receive an inclusive 12-month subscription to Norton 360 Premium. This provides you with anti-virus software to use on up to 10 devices. You’ll also get a number of other security-related features such as access to a secure VPN, a password manager, parental controls and dark web monitoring.
If you continue using Norton 360 Premium after the first 12 months, it will renew with a 50% discount on the standard retail price for Norton 360 Premium.
Vodafone Together Discount
If you’re a Vodafone Pay Monthly mobile customer, you can benefit from a Vodafone Together discount. This gives you a saving of up to £3 per month on all Pro Broadband and Pro Xtra Broadband plans.
The size of your Vodafone Together discount will depend on the type of Pay Monthly plan you have:
|Vodafone Broadband Plan||Vodafone Mobile Plan||Vodafone Together Discount|
|Any Pro or Pro Xtra Broadband Plan||
||£3 per month discount|
|Any Pro or Pro Xtra Broadband Plan||
||£2 per month discount|
If you have multiple Vodafone Pay Monthly plans, only one discount will apply on your broadband (this will be the highest value discount that you’re eligible for).
If you’re not currently a Vodafone Pay Monthly customer, you can add a Vodafone SIM card at any time to benefit from the discount. Alternatively, you can build a bundle online that incorporates a Vodafone Pay Monthly SIM card and a Vodafone Pro Broadband plan.
Pro Xtra Broadband Features
For an extra £8 per month on top of the cost for a Pro Broadband plan, you can get Vodafone’s Pro Xtra broadband. This comes with an Apple TV 4K box allowing you to stream high-definition movies, TV shows and box sets on your television. You’ll also get anytime calls on your home landline and the guarantee of no mid-contract price rises.
Apple TV 4K with Apple TV+
If you choose a Pro Xtra plan, you’ll get an Apple TV 4K box to go with your Pro Broadband service.
The Apple TV 4K box allows you to keep your family entertained with access to live and on-demand content. It includes a 3-month subscription to Apple TV+ which gives you access to Apple Originals such as Trying and Ted Lasso.
Using the Apple TV 4K box, you can access on-demand content from a number of services including BBC iPlayer, ITV Hub, All4 and more. You can also access pay-TV services such as Netflix, NOW TV, Prime Video and Disney+, subject to you having a subscription to the relevant service.
Inclusive Anytime Calls
If you’re a Vodafone Pro Xtra Broadband customer, you’ll also get inclusive anytime calls on your Vodafone home phone line.
The inclusive anytime calls covers both UK landline and mobile numbers (so that’s most phone numbers beginning with 01, 02, 03 and 07). Each of your inclusive phone calls can last for up to 60 minutes but you can hang up and re-dial to continue talking for free.
No Mid-Contract Price Rises
Like many other broadband providers, Vodafone usually has an annual price increase built in to their broadband service. This price increase normally takes place in April of each year and is at the rate of CPI inflation plus 3.9% (CPI is the Consumer Prices Index and is published by the Office for National Statistics).
If you choose a Pro Xtra broadband plan, you won’t have any price rises for the duration of your contract.
Vodafone Broadband Speeds
Alongside the three different types of home broadband, Vodafone offers six different tiers of speed. These are categorised into Superfast, Ultrafast and Gigafast plans:
- Superfast plans include Superfast 1 (with average download speeds of 38Mbps), Superfast 2 (with average download speeds of 67Mbps) and Superfast 100 (with average download speeds of 100Mbps). You can access Superfast speeds on Standard Broadband, Pro Broadband and Pro Xtra Broadband.
- Ultrafast plans include Ultrafast 200 (with average download speeds of 200Mbps) and Ultrafast 500 (with average download speeds of 500Mbps). Both of these are only available on Pro Broadband and Pro Xtra Broadband.
- Gigafast is Vodafone’s fastest fibre broadband plan. Vodafone’s Gigafast 900 is only available on Pro Broadband and Pro Xtra Broadband.
The following table shows a summary of the speeds you can get on Vodafone’s home broadband service:
|Broadband Plan||Average Download Speed||Availability|
|Superfast 1||38Mbps||Available on Standard, Pro & Pro Xtra Broadband|
|Superfast 2||67Mbps||Available on Standard, Pro & Pro Xtra Broadband|
|Superfast 100||100Mbps||Available on Standard, Pro & Pro Xtra Broadband|
|Ultrafast 200||200Mbps||Available on Pro & Pro Xtra Broadband|
|Ultrafast 500||500Mbps||Available on Pro & Pro Xtra Broadband|
|Gigafast 900||910Mbps||Available on Pro & Pro Xtra Broadband|
Depending on where you live, not all of these speeds are likely to be available. This is because Superfast 100, Ultrafast 200, Ultrafast 500 and Gigafast 900 normally require you to live in a home with access to full fibre (FTTP) broadband technology (either from Openreach or Cityfibre).
To see the broadband plans available at your address and for a personalised estimate of the download speeds available, enter your address on Vodafone’s broadband availability checker.
Vodafone WiFi Hub Router
Whether you’re a standard broadband customer, a Pro Broadband customer or a Pro Xtra Broadband customer, you’ll be given a Vodafone WiFi Hub router to use with the service.
Vodafone’s WiFi Hub router provides all of your devices with access to a Wi-Fi connection at home. It has support for dual-band Wi-Fi technology including Wi-Fi 5 (802.11ac) with 7 built-in Wi-Fi antenna. It also has an Intelligent WiFi feature which uses beamforming and channel optimisation to improve the performance of your network.
Along with Wi-Fi functionality, you’ll also get 4 Gigabit Ethernet sockets for connecting wired devices to your home network. There are also two USB ports available on the router (one of which is used for the 4G backup service if you’re a Pro Broadband customer).
The following table shows the technical specifications of Vodafone’s WiFi Hub router:
|Vodafone WiFi Hub
(VoX 3.0 / Vodafone THG3000G)
|Vodafone Broadband Plans:||Standard Broadband
Pro Xtra Broadband
|2.4GHz Wi-Fi:||3×3 MIMO (up to 450Mbps)|
|5GHz Wi-Fi:||4×4 MIMO (up to 1733Mbps)|
|Super WiFi (Mesh):||Yes, with Pro & Pro Xtra Broadband|
|Ethernet:||4 Gigabit Ethernet ports|
|USB ports:||2 USB ports|
Guest WiFi network
|More Information:||Vodafone Website|
You can use the Vodafone Broadband app to manage your WiFi Hub router. It has some clever features built-in such as a Wi-Fi scheduling feature so you can switch off access to the internet during mealtimes and after bedtime. You can also use the Device Boost feature to prioritise certain devices on your network and you can set up a guest Wi-Fi network for when guests come to visit.
Vodafone’s WiFi Hub router is also known as the VoX 3.0 or by the model number THG3000G. You can find more information about it on the Vodafone website including technical specifications of the device.
Coverage & Availability
Vodafone’s home broadband service is currently available in about 91% of all UK homes. It can be delivered using either fibre-to-the-cabinet (FTTC) or fibre-to-the-premises (FTTP) technology. This will depend on what is available at your address.
To see which broadband plans are available where you live, enter your postcode on Vodafone’s online availability checker. This will also give you a personalised estimate of the speeds available at your address.
The 4G broadband backup service on Pro Broadband is powered by Vodafone’s 4G mobile network. This is available to around 99% of UK’s population – you can use the 4G coverage map on Vodafone’s website to check the availability where you live.
Switching to Vodafone Broadband
Start by ordering your new Vodafone Broadband plan online. When you do this, you’ll be given the option to keep your current landline number or to be given a new one by Vodafone. During the order process, you’ll also be given the go-live date for your new Vodafone Broadband service (typically for around 2 weeks time).
Whilst you’re waiting for your Vodafone Broadband service to go live, you’ll continue receiving a broadband service from your old provider. You’ll be sent a Vodafone WiFi Hub through the post (along with a Super WiFi Booster and a 4G broadband backup dongle if you choose a Pro Broadband plan). You’ll need to plug this in on the switchover date to complete the transfer of your service.
In most cases, Vodafone will contact your old broadband provider for you to cancel the old service. However, if you’re a Virgin Media customer, you’ll need to contact them yourself to cancel your old service.
For step-by-step instructions on how to switch to Vodafone Broadband, please select your current broadband provider below:
Switch to Vodafone Broadband
Your step-by-step guide to switching
Frequently Asked Questions
|What types of home broadband does Vodafone offer?||
Vodafone offers three types of home broadband plan in the UK:
|What are the benefits of getting Vodafone Pro Broadband?||
There are six main benefits to choosing a Pro Broadband plan:
|What is the Vodafone WiFi Hub router?||
Vodafone’s WiFi Hub router produces a Wi-Fi signal, allowing all of your devices at home to connect to the internet. It supports dual-band Wi-Fi 5 technology (802.11ac) and has some clever features built in such as Intelligent WiFi and WiFi scheduling. You can also managing it using the Vodafone Broadband app.
|What speeds are available on Vodafone Broadband?||
You can access the following download speeds on Vodafone Broadband:
To see which of the broadband plans are available at your address, and for a personalised estimate of the speeds available, enter your address on the Vodafone website.
|Can I get Vodafone Broadband where I live?||
Vodafone’s home broadband service is available in around 91% of UK homes. To check the availability of the service where you live, you can use Vodafone’s online availability checker.