It's easy changing your broadband provider between TalkTalk and Vodafone. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from TalkTalk to Vodafone, or from Vodafone to TalkTalk, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from TalkTalk to Vodafone, or from Vodafone to TalkTalk?

You can follow the instructions below if you're switching from TalkTalk to Vodafone Broadband.

Are you switching from Vodafone to TalkTalk instead? Tap for instructions.

Step 1: Check your TalkTalk cancellation fee

To start with, check whether a cancellation fee will apply for ending your TalkTalk broadband service.

If you’re already outside the minimum term of your contract with TalkTalk, there will be no cancellation fees for ending your TalkTalk broadband service. You’ll simply pay for your TalkTalk service until the Vodafone Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with TalkTalk (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your TalkTalk broadband service. This is typically between £5 and £10.50 per remaining month on your contract. You can get a quote for what this exit fee will be by calling TalkTalk customer services on 0345 172 0046. Alternatively, there’s more information on how to calculate it within our guide to cancelling TalkTalk.

If you’re not sure when your TalkTalk broadband contract comes to an end, you can check your contract end date in the My Package section of your TalkTalk online account. Alternatively, your contract end date should also be listed on your bills from TalkTalk.

If you have TalkTalk TV, this will be cancelled along with your TalkTalk broadband service.

Step 2: Order your Vodafone Broadband service

To progress with your broadband switch from TalkTalk to Vodafone, go to Vodafone’s website to order your new Vodafone broadband service.

For more information, select the type of broadband service you're planning to switch to on Vodafone:

At present, Vodafone offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Vodafone Broadband
Superfast 1
35Mbps download24 month contract£0£22/month
Vodafone Broadband
Superfast 2
63Mbps download24 month contract£0£22/month

See all Vodafone Broadband Deals →

During the online order process, Vodafone will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from TalkTalk to Vodafone.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Vodafone. As long as you do this, Vodafone will arrange for your phone number to be moved over to their service.

There's no need for you to contact TalkTalk to cancel your old home broadband service. This is because the old TalkTalk service will be cancelled for you automatically on the go-live date when your broadband service transfers to Vodafone.

Step 3: Plug in your Vodafone Wi-Fi Hub on the go-live date

In advance of your broadband service switching over, Vodafone will send you a new Vodafone Wi-Fi Hub through the post.

On the go-live date for your Vodafone broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Vodafone Wi-Fi Hub. There'll be instructions inside the package on how you can set up the new Vodafone Wi-Fi Hub.

Your new Vodafone Wi-Fi Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your TalkTalk router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Vodafone. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Vodafone Wi-Fi Hub administration screen to change the Wi-Fi network details back to what you had before on TalkTalk.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Vodafone Wi-Fi Hub.

Step 4: Return or recycle your old TalkTalk router

Once your new Vodafone broadband service goes live, your old TalkTalk broadband service will be cancelled automatically. You’ll receive a final bill from TalkTalk following the cancellation, which will reflect your usage of their service up until cancellation.

Once the transfer is complete, you’ll still have your old broadband router from TalkTalk. There’s no obligation to return it, so you can keep it if you’re able to find another use for it. However, we’d strongly encourage you to either return the router or to recycle it responsibly, rather than leaving it in a drawer. This will minimise the amount of electronic waste that goes into landfills for future generations. If you like, you can return your old router to TalkTalk for free and they’ll either re-use or recycle it for you.

If you’re using a TalkTalk e-mail address, this will be cancelled along with your TalkTalk broadband service. You’ll need to pay £5/month or £50/year for TalkTalk’s Mail Plus service if you’d like to keep it. This allows you to keep up to five TalkTalk email addresses (normally ending in @talktalk.net, @tiscali.co.uk, @lineone.net or a number of other domain names).

We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from TalkTalk to Vodafone →

More Information

Please see the Vodafone website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from Vodafone to TalkTalk Broadband.

Are you switching from TalkTalk to Vodafone instead? Tap for instructions.

Step 1: Check your Vodafone cancellation fee

To start with, check whether a cancellation fee will apply for ending your Vodafone broadband service.

If you’re already outside the minimum term of your contract with Vodafone, there will be no cancellation fees for ending your Vodafone broadband service. You’ll simply pay for your Vodafone service until the TalkTalk Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with Vodafone (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Vodafone broadband service. This is typically 83.3% of the remaining charges on your contract. You can get a quote for what this exit fee will be by calling Vodafone customer services on 08080 034 511. Alternatively, there’s more information on how to calculate it within our guide to cancelling Vodafone.

Step 2: Order your TalkTalk Broadband service

To progress with your broadband switch from Vodafone to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service.

For more information, select the type of broadband service you're planning to switch to on TalkTalk:

At present, TalkTalk offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
TalkTalk
Fibre 35
38Mbps download18 month contract£0£22/month
TalkTalk
Fast Broadband
11Mbps download18 month contract£9.95£24.95/month
TalkTalk
Fibre 65
67Mbps download18 month contract£0£25/month

See all TalkTalk Broadband Deals →

During the online order process, TalkTalk will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Vodafone to TalkTalk.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from TalkTalk. As long as you do this, TalkTalk will arrange for your phone number to be moved over to their service.

There's no need for you to contact Vodafone to cancel your old home broadband service. This is because the old Vodafone service will be cancelled for you automatically on the go-live date when your broadband service transfers to TalkTalk.

Step 3: Plug in your TalkTalk Hub on the go-live date

In advance of your broadband service switching over, TalkTalk will send you a new TalkTalk Hub through the post.

On the go-live date for your TalkTalk broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new TalkTalk Hub. There'll be instructions inside the package on how you can set up the new TalkTalk Hub.

Your new TalkTalk Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Vodafone router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by TalkTalk. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to TalkTalk Hub administration screen to change the Wi-Fi network details back to what you had before on Vodafone.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new TalkTalk Hub.

Step 4: Return or recycle your old Vodafone router

Once your new TalkTalk broadband service goes live, your old Vodafone broadband service will be cancelled automatically. You’ll receive a final bill from Vodafone following the cancellation, which will reflect your usage of their service up until cancellation.

After the transfer of your service to TalkTalk, you’ll still have a Vodafone Wi-Fi Hub in your possession. If you cancelled during the minimum term of your contract with Vodafone, you’ll need to return the Wi-Fi Hub or you’ll be charged £72 for it. Meanwhile, if you’ve completed the minimum term of your broadband contract with Vodafone, the Wi-Fi Hub now belongs to you and you can keep it if you wish.

Start your switch from Vodafone to TalkTalk →

More Information

Please see the TalkTalk website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

Your Comments 4 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 4 comments from readers. You can add your own comment here.

  • Having come to the end of my 2 year contract with BT, being a Vodafone mobile customer and having been offered a very good deal to transfer the full fibre broadband and landline to them, I went ahaead and placed an order with Vodafone. They sent a new router and told me to swap it for the old BT one on 14th December 2020, so that I would be connected on that day. I checked the day before to ensure that the connection would be going ahead. On 14th December alas the connection did not take place. I phoned Vodafone every day in the next 4 days being repeatedly assured that the connection would soon happen. Meanwhile the landline went dead. On 18th December I looked at the Vodafone customer forum page and was shocked to see that others had suffered the same problem even waiting up to 10 days without progress to connection. Having received an email from BT informing me that the broadband service would not end until 22nd December, I contacted them and asked to keep the broadband and landline with them and set up a new contract. They assured me that the broadband would not be disconnected and so I swapped the router back to the BT one again and the internet connection was restored. What a relief. NO!! On 22nd December the broadband WAS disconnected. BT apologised and assured me it would be reconnected on 24th. It wasn’t. Then they said it would happen on 31st. It didn’t. It still hasn’t been reconnected. No landline since 14th December. No broadband since 22nd December. Countless hours waiting on the phone almost daily in lengthy queues. A complete disaster.

    • Ofcom state that service providers must follow the rules which state that any “loss of service” must not exceed one working day “if technically possible”. Providers will have to compensate you if problems continue beyond this.

      • Geoff Roberts replied:

        Thank you for your response. Despite being assured verbally and by email by BT that we would be able to keep our old telephone number, when we did eventually get the landline connected again we were given a new number. The old phones didn’t work and we were told that we would need adapters or new digital phones. First the sent the wrong adapter. Then the wrong phone, then only one adapter instead of the four promised. Then the router needed changing because we had been given halo. Daily lengthy phone calls were needed to get things sorted out. We were told that we would receive compensation after two weeks. Instead we were billed an extra £50 for equipment that was supposed to be free. This has now been credited but we have only been given a paltry £10 compensation.

  • Xen Gladstone said:

    We live in a house with a complicated and very fragile mesh system. I have been sent the new router which is a technicolour router and have therefore no idea which of the providers I am potentially switching to as it isn’t listed on your website or in any of the accompanying documents.

    With the country on the verge of another lockdown and the risk of no internet over Christmas if installation goes wrong, I am very reluctant to do anything at the moment, as the risk massively outweighs the return right now. Is it possible to speak to a techncian to get some proper guidance? Your video is all well and good for a normal sized residence but with the number of boards and wires we have this is not that straightforward. Also as a large house with multiple users and devices I would very much like to ensure transition is seemless in terms of passwords etc., all staying current and don’t know how to log into the router to do this.

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