Find out how to contact your UK mobile network for a range of issues like billing, coverage, lost & stolen, leaving the network or making a complaint.

Phone CallIn the UK, you’ll occasionally need to contact your mobile network. This might be to discuss billing and coverage issues, or it might be to report your phone or SIM card as lost or stolen. You may also need to contact your mobile network if you’d like to move your number to another provider, if you want to end your mobile contract or if you’d like to make a complaint about the service.

The following table shows information about how you can contact your mobile network. For each network, we’ve provided the customer support phone number along with opening hours for the service and a link back to the official website. Below, we’ve also provided some additional information which should help you when making some common enquiries.

Mobile NetworkContact Telephone NumberOpening Times
1pMobile

03333 442278 from your 1pMobile handset
(or 03333 442278 from any other phone)

Live webchat is also available at 1pmobile.com

View Full Contact Details

Mon - Fri:9.00am - 5.30pm
Sat:Closed
Sun:Closed
ASDA Mobile

2732 from your ASDA handset
(or 0808 006 2732 from any other phone)

Live webchat is also available at asda.com

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:9.00am - 5.45pm
Sun:10.00am - 4.45pm
BT Mobile

150 from your BT handset
(or 0800 800 150 from any other phone)

Live webchat is also available at bt.com

View Full Contact Details

Mon - Fri:8.00am - 9.00pm
Sat:8.00am - 8.00pm
Sun:9.00am - 6.00pm
EE

150 from your EE handset
(or 07953 966 250 from any other phone)

Live webchat is also available at ee.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm2
Sat:8.00am - 6.00pm3
Sun:8.00am - 6.00pm2
giffgaff

giffgaff only offers online support.

View Full Contact Details

Mon - Fri:Closed
Sat:Closed
Sun:Closed
Honest Mobile

Honest Mobile only offers online support.

Live webchat is also available at honestmobile.co.uk

View Full Contact Details

Mon - Fri:9.00am - 5.00pm
Sat:9.00am - 5.00pm
Sun:9.00am - 5.00pm
iD Mobile

7777 from your iD handset
(or 0333 003 7777 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 8.00pm
IQ Mobile

0115 838 1580 from your IQ handset
(or 0115 838 1580 from any other phone)

View Full Contact Details

Mon - Fri:10.00am - 8.00pm
Sat:10.00am - 3.00pm
Sun:Closed
Lebara Mobile

5588 from your Lebara handset
(or 020 3059 0304 from any other phone)

View Full Contact Details

Mon - Fri:9.00am - 5.30pm
Sat:9.00am - 5.30pm
Sun:9.00am - 5.30pm
Lycamobile

322 from your Lycamobile handset
(or 020 7132 0322 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:9.00am - 6.00pm
Sun:9.00am - 6.00pm
O2

Pay Monthly: 202 from your O2 handset
(or 0344 8090202 from any other phone)

Pay As You Go: 4445 from your O2 handset
(or 0344 8090222 from any other phone)

Live webchat is also available at o2.co.uk

View Full Contact Details

Mon - Fri:8.00am - 9.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 6.00pm
Orange

Pay Monthly: 150 from your Orange handset
(or 07973 100 150 from any other phone)

Pay As You Go: 450 from your Orange handset
(or 07973 100 450 from any other phone)

Live webchat is also available at ee.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm1
Sat:8.00am - 6.00pm2
Sun:8.00am - 6.00pm2
Plusnet Mobile

500 from your Plusnet handset
(or 0800 079 1133 from any other phone)

Live webchat is also available at plus.net

View Full Contact Details

Mon - Fri:7.30am - 8.00pm
Sat:7.30am - 8.00pm
Sun:7.30am - 4.00pm
RWG Mobile

01633 386 486 from your RWG handset
(or 01633 386 486 from any other phone)

View Full Contact Details

Mon - Fri:9.00am - 5.00pm
Sat:Closed
Sun:Closed
Sky Mobile

03300 412 524 from your Sky handset
(or 03300 412 524 from any other phone)

Live webchat is also available at sky.com

View Full Contact Details

Mon - Fri:8.30am - 11.00pm
Sat:8.30am - 11.00pm
Sun:8.30am - 11.00pm
Smarty

Smarty only offers online support.

Live webchat is also available at smarty.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 8.00pm
Superdrug Mobile

Superdrug Mobile only offers online support.

Live webchat is also available at superdrugmobile.com

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 8.00pm
T-Mobile

150 from your T-Mobile handset
(or 020 7362 0200 from any other phone)

Live webchat is also available at ee.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm1
Sat:8.00am - 6.00pm2
Sun:8.00am - 6.00pm2
Talk Home

579 from your Talk Home handset
(or 0330 993 7339 from any other phone)

Live webchat is also available at talkhome.co.uk

View Full Contact Details

Mon - Fri:Closed
Sat:Closed
Sun:Closed
Talkmobile

5888 from your Talkmobile handset
(or 0333 304 8064 from any other phone)

Live webchat is also available at talkmobile.co.uk

View Full Contact Details

Mon - Fri:8.00am - 7.00pm
Sat:9.00am - 6.00pm
Sun:10.00am - 5.00pm
TalkTalk Mobile

2883 from your TalkTalk handset
(or 0345 172 0044 from any other phone)

Live webchat is also available at talktalk.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 8.00pm
Tesco Mobile

4455 from your Tesco handset
(or 0345 301 4455 from any other phone)

Live webchat is also available at tescomobile.com

View Full Contact Details

Mon - Fri:8.00am - 9.00pm
Sat:8.00am - 8.00pm
Sun:10.00am - 6.00pm
Three

333 from your Three handset
(or 0333 338 1001 from any other phone)

Live webchat is also available at three.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:9.00am - 6.00pm
Sun:9.00am - 6.00pm
Utility Warehouse

150 from your Utility Warehouse handset
(or 0333 777 0 777 from any other phone)

View Full Contact Details

Mon - Fri:9.00am - 5.30pm
Sat:9.00am - 4.30pm
Sun:Closed
Vectone Mobile

322 from your Vectone handset
(or 020 7179 0134 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 8.00pm
Virgin Mobile

789 from your Virgin handset
(or 0345 6000 789 from any other phone)

Live webchat is also available at virginmedia.com

View Full Contact Details

Mon - Fri:8.00am - 11.59pm
Sat:8.00am - 11.59pm
Sun:8.00am - 11.59pm
Vodafone

191 from your Vodafone handset
(or 03333 040 191 from any other phone)

Live webchat is also available at vodafone.co.uk

View Full Contact Details

Mon - Fri:8.00am - 9.00pm
Sat:8.00am - 9.00pm
Sun:8.00am - 9.00pm
VOXI

191 from your VOXI handset
(or 03333 040 191 from any other phone)

Live webchat is also available at voxi.co.uk

View Full Contact Details

Mon - Fri:8.00am - 9.00pm
Sat:8.00am - 9.00pm
Sun:8.00am - 9.00pm
Your Co-op Mobile

500 from your Your Co-op handset
(or 01608 434 434 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:9.00am - 3.00pm
Sun:Closed

1 An extended service costing 50p/call is available between 8pm-10pm on weekdays.
2 An extended service costing 50p/call is available between 6pm-8pm on the weekend.

Below, we’ve provided some useful information for some common enquiries you may need to make with your mobile network.

Billing Issues

UKIf you have a question about your bill or if you think it’s incorrect, you should contact your mobile network directly using the instructions above.

If you’d like to check on the status of your payments or if you’d like to change to a different payment method, it might be possible to do this through your online account area (e.g. through My EE, My O2, My3, My Vodafone, etc).

Coverage Issues

If you’re having problems getting coverage on your phone, it’s worth checking your mobile network’s online coverage map.

If it’s a temporary issue, there might be some maintenance work on your local phone mast. You can check for known service issues in your area on the EE, O2, Three and Vodafone websites.

The following table shows where you can find an online coverage map for each UK mobile network. It also shows you the underlying coverage provider for each network (for temporary issues, you should check on the coverage provider’s website to see if there’s any maintenance or known issues in your area).

Mobile NetworkCoverage Provider2G3G4G5GCoverage Checker
1pMobileEECheck 1pMobile Coverage
4G InternetVodafone1Check 4G Internet Coverage
ASDA MobileVodafoneCheck ASDA Mobile Coverage
BT MobileEECheck BT Mobile Coverage
CMLinkEECheck CMLink Coverage
CTExcelEECheck CTExcel Coverage
CUniqO2Check CUniq Coverage
EcotalkEECheck Ecotalk Coverage
EEEECheck EE Coverage
giffgaffO2Check giffgaff Coverage
Honest MobileThreeCheck Honest Mobile Coverage
iD MobileThreeCheck iD Mobile Coverage
IQ MobileEECheck IQ Mobile Coverage
Lebara MobileVodafoneCheck Lebara Mobile Coverage
LycamobileEECheck Lycamobile Coverage
O2O2Check O2 Coverage
OrangeEECheck Orange Coverage
Plusnet MobileEECheck Plusnet Mobile Coverage
RWG MobileEECheck RWG Mobile Coverage
Sky MobileO2Check Sky Mobile Coverage
SmartyThreeCheck Smarty Coverage
spusuEECheck spusu Coverage
Superdrug MobileThreeCheck Superdrug Mobile Coverage
T-MobileEECheck T-Mobile Coverage
Talk HomeEECheck Talk Home Coverage
TalkmobileVodafoneCheck Talkmobile Coverage
TalkTalk MobileVodafone2Check TalkTalk Mobile Coverage
Tesco MobileO2Check Tesco Mobile Coverage
ThreeThreeCheck Three Coverage
Utility WarehouseEECheck Utility Warehouse Coverage
Vectone MobileEECheck Vectone Mobile Coverage
Virgin MobileO23Check Virgin Mobile Coverage
VodafoneVodafoneCheck Vodafone Coverage
VOXIVodafoneCheck VOXI Coverage
Your Co-op MobileEECheck Your Co-op Mobile Coverage

1 4G home broadband only. Also available with O2 coverage in certain areas or by request.
2 TalkTalk Mobile closed to new customers in April 2017.
3 As of July 2022, new customers joining Virgin Mobile will receive O2 coverage. Some existing Virgin Mobile customers may receive coverage from Vodafone.

Lost or Stolen

Find My iPhone
It might be possible to locate your phone using Find my iPhone or Android Device Manager.

If your mobile phone has become lost or stolen, you might be able to find it either on the Find my iPhone service or on Android Device Manager.

You should contact your mobile network as soon as possible if either your mobile phone or SIM card have become lost or stolen. Your phone can be blacklisted from all UK mobile networks so nobody else will be able to use it (when calling up, you should have your handset’s IMEI number to hand).

Your SIM card can also be blocked from the mobile network. This will prevent additional charges from being run up on your account. You may still be liable for any charges up to the time when you inform your mobile network so it’s highly recommended you let them know as quickly as possible.

Transferring Your Phone Number

If you’d like to transfer to your mobile phone number to another network, you’ll need to contact your current network to request a PAC Code. For step-by-step instructions on how to do this, please select your current mobile network followed by the mobile network you’re joining:

PAC Code Finder: Transfer Your Number To Another Network

Select your current mobile network:

Select your new mobile network:

  More Options

For more information, see our in-depth article on how to transfer your phone number between networks.

Ending Your Contract

ContractTo end your Pay Monthly contract, you’ll normally need to contact your mobile network to do this. If you cancel your contract during the minimum initial term, there will normally be an early termination fee to pay for this. Otherwise, you’ll normally need to give 30 days notice (so your mobile network may continue charging you for another 30 days after you call up to end the contract).

If you’d also like to transfer your mobile number over to another network, you should request a PAC Code at the same time when you call up.

If you’re a Pay As You Go customer, there’s no need to call up to cancel your service. You can simply stop using the service, but no refunds are possible for the money you’ve already topped up to your account. Normally, your Pay As You Go service will continue to remain active for a certain amount of time after you stop using it (typically about 6 months but this can vary between 84 days and 360 days).

Complaints

Resolver
Resolver.co.uk from Money Saving Expert makes it easy to complain to your mobile network.

If you’d like to complain about your mobile phone network, you should contact them using the phone number listed above. It can also be worthwhile making your complaint in writing, so as to leave a paper record of it. Resolver.co.uk is a tool from Money Saving Expert that can help you with making a written complaint. Alternatively, you can send your complaint directly to the company, either by e-mail or by post.

Once you’ve made a complaint to your mobile phone network, they should handle it in accordance with their published code of practice. If you aren’t happy with how the complaint has been dealt with, you can then refer this to the relevant ADR (the independent ‘Alternative Dispute Resolution Scheme’).

Before you’re able to refer your complaint to an ADR, you’ll need a ‘deadlock letter’ for your mobile provider (this will state that you were unable to reach a resolution with them). Alternatively, you can complain to the ADR if more than eight weeks have passed since your initial complaint.

The following table shows the relevant code of practice and ADR scheme for each UK mobile network:

Mobile Network Code of Practice ADR Scheme
ASDA Mobile ASDA Mobile Code of Practice Ombudsman Service: Communications
BT Mobile BT Code of Practice Ombudsman Service: Communications
Co-operative Mobile Co-operative Mobile Code of Practice Ombudsman Service: Communications
Delight Mobile Delight Mobile Code of Practice CISAS
EE EE Code of Practice Ombudsman Service: Communications
FreedomPop FreedomPop Code of Practice Ombudsman Service: Communications
giffgaff giffgaff Code of Practice Ombudsman Service: Communications
iD Mobile iD Mobile Code of Practice Ombudsman Service: Communications
Lebara Mobile Lebara Mobile Code of Practice Ombudsman Service: Communications
LIFE Mobile LIFE Mobile Code of Practice Ombudsman Service: Communications
Lycamobile Lycamobile Code of Practice Ombudsman Service: Communications
O2 O2 Code of Practice Ombudsman Service: Communications
Orange EE Code of Practice Ombudsman Service: Communications
T-Mobile EE Code of Practice Ombudsman Service: Communications
Talkmobile Talkmobile Code of Practice Ombudsman Service: Communications
TalkTalk Mobile TalkTalk Code of Practice Ombudsman Service: Communications
Tello Tello Code of Practice TBC
Tesco Mobile Tesco Mobile Code of Practice Ombudsman Service: Communications
Three Three Code of Practice Ombudsman Service: Communications
TPO Mobile TPO Mobile Code of Practice Ombudsman Service: Communications
Vectone Mobile Vectone Mobile Code of Practice CISAS
Virgin Mobile Virgin Media Code of Practice CISAS
Vodafone Vodafone Code of Practice Ombudsman Service: Communications

If you have any questions about complaining to your mobile network, please see the Ofcom website. You can also get independent advice from the Citizens Advice Bureau, Consumer Advice Centre and Trading Standards.

More Information

For all support enquiries, including for the topics listed above, you should contact your mobile network for more information.

If you’re looking for general information about mobile phones in the UK, Ken’s Tech Tips is an independent website with information on how mobile technology works, a comparison of the best value deals, an in-depth review of most mobile networks and information on how to change your mobile network or handset.

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  • As of 1 October 2018, new Ofcom regulations require all telecoms providers to have all three of the following contact methods for dealing with complaints:
    – a telephone number starting 01, 02, 03 or 080,
    – an email address or web contact form, and
    – a postal address.
    The details must be advertised prominently. A number of providers do not appear to have complied.

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