It's easy changing your broadband provider between Sky and Vodafone. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from Sky to Vodafone, or from Vodafone to Sky, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from Sky to Vodafone, or from Vodafone to Sky?

You can follow the instructions below if you're switching from Sky to Vodafone Broadband.

Are you switching from Vodafone to Sky instead? Tap for instructions.

Step 1: Check your Sky cancellation fee

To start with, check whether a cancellation fee will apply for ending your Sky broadband service.

If you’re already outside the minimum term of your contract with Sky, there will be no cancellation fees for ending your Sky broadband service. You’ll simply pay for your Sky service until the Vodafone Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with Sky (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Sky broadband service. This cancellation fee is plan-dependent but is typically £12.41 to £24.23 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling Sky customer services on 0333 7591 018. Alternatively, there’s more information on how to calculate it within our guide to cancelling Sky.

You can find the contract end date for your Sky Broadband service by logging in to your My Sky account. Once you’ve logged in, go to your Message Centre followed by Your Contracts. Choose your broadband plan to see details of the end date.

If you have other services such as Sky TV or Sky Mobile, these are separate from your Sky broadband service. You’ll need to contact Sky separately if you’d like to cancel these services at the same time.

Step 2: Order your Vodafone Broadband service

To progress with your broadband switch from Sky to Vodafone, go to Vodafone’s website to order your new Vodafone broadband service.

For more information, select the type of broadband service you're planning to switch to on Vodafone:

At present, Vodafone offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
(may rise during contract)
Vodafone Broadband
Fibre 1
38Mbps download24 month contract£0£24/month
Vodafone Broadband
Fibre 2
67Mbps download24 month contract£0£25/month
Vodafone Broadband
Full Fibre 100
100Mbps download24 month contract£0£28/month
Vodafone Broadband
Full Fibre 200
200Mbps download24 month contract£0£29.50/month
Vodafone Broadband
Full Fibre 500
500Mbps download24 month contract£0£32/month
Vodafone Broadband
Full Fibre 900
910Mbps download24 month contract£0£38/month

See all Vodafone Broadband Deals →

During the online order process, Vodafone will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Sky to Vodafone.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Vodafone. As long as you do this, Vodafone will arrange for your phone number to be moved over to their service.

There's no need for you to contact Sky to cancel your old home broadband service. This is because the old Sky service will be cancelled for you automatically on the go-live date when your broadband service transfers to Vodafone.

Step 3: Plug in your Vodafone Wi-Fi Hub on the go-live date

In advance of your broadband service switching over, Vodafone will send you a new Vodafone Wi-Fi Hub through the post.

On the go-live date for your Vodafone broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Vodafone Wi-Fi Hub. There'll be instructions inside the package on how you can set up the new Vodafone Wi-Fi Hub.

Your new Vodafone Wi-Fi Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Sky router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Vodafone. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Vodafone Wi-Fi Hub administration screen to change the Wi-Fi network details back to what you had before on Sky.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Vodafone Wi-Fi Hub.

Step 4: Return or recycle your old Sky router

Once your new Vodafone broadband service goes live, your old Sky broadband service will be cancelled automatically. You’ll receive a final bill from Sky following the cancellation, which will reflect your usage of their service up until cancellation.

If you have an old Sky Broadband router, you’ll need to return it if you have Sky Q or if you joined Sky Broadband after the 4th March 2020. If you don’t, a non-return fee will be charged on your final bill. For everyone else, it’s optional to return your old Sky broadband router but we’d recommend it to reduce the amount of electrical waste.

If you’re using a Sky email address, you can keep it at no additional cost when you cancel your home broadband service. However, you’ll need to make sure you sign in to your account at least once every six months to stop it from being deleted. Email addresses provided by Sky end in @sky.com.

We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Sky to Vodafone →

More Information

Please see the Vodafone website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from Vodafone to Sky Broadband.

Are you switching from Sky to Vodafone instead? Tap for instructions.

Step 1: Check your Vodafone cancellation fee

To start with, check whether a cancellation fee will apply for ending your Vodafone broadband service.

If you’re already outside the minimum term of your contract with Vodafone, there will be no cancellation fees for ending your Vodafone broadband service. You’ll simply pay for your Vodafone service until the Sky Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with Vodafone (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Vodafone broadband service. This is typically 83.3% of the remaining charges on your contract. You can get a quote for what this exit fee will be by calling Vodafone customer services on 08080 034 511. Alternatively, there’s more information on how to calculate it within our guide to cancelling Vodafone.

Step 2: Order your Sky Broadband service

To progress with your broadband switch from Vodafone to Sky, go to Sky’s website to order your new Sky broadband service.

For more information, select the type of broadband service you're planning to switch to on Sky:

At present, Sky offers a range of home broadband plans including the following:

ServiceBroadbandTelevisionMonthly Price
(may rise during contract)
Sky
Sky Superfast

61Mbps
average download

No TV
£27/month
plus £5 upfront
18 month contract
Sky
Sky Full Fibre 100

100Mbps
average download

No TV
£28/month
plus £5 upfront
18 month contract
Sky
Sky Ultrafast

145Mbps
average download

No TV
£30/month
plus £5 upfront
18 month contract
Sky
Sky TV Essentials with Superfast 35 Broadband

36Mbps
average download
Sky TV Essentials

200+ channels included
£33/month
18 month contract
Sky
Sky Ultrafast Plus

500Mbps
average download

No TV
£34/month
plus £5 upfront
18 month contract
Sky
Sky Superfast 35

36Mbps
average download

No TV
£34/month
plus £5 upfront
18 month contract
Sky
Sky TV Essentials with Superfast Broadband

61Mbps
average download
Sky TV Essentials

200+ channels included
£36/month
plus £29.95 upfront
18 month contract
Sky
Sky Stream, Sky Entertainment & Netflix with Superfast Broadband

61Mbps
average download
Sky ShowcaseSky AtlanticNetflixDiscovery+
Sky Entertainment & Netflix

150+ channels included
£37/month
18 month contract
Sky
Sky Stream, Sky Entertainment & Netflix with Ultrafast Broadband

145Mbps
average download
Sky ShowcaseSky AtlanticNetflixDiscovery+
Sky Entertainment & Netflix

150+ channels included
£41/month
18 month contract
Sky
Sky Gigafast

900Mbps
average download

No TV
£42/month
plus £5 upfront
18 month contract
Sky
Sky Stream, Sky Entertainment & Netflix with Superfast Broadband + Sky Sports

61Mbps
average download
Sky ShowcaseSky AtlanticSky SportsNetflixDiscovery+
Sky Entertainment & Netflix + Sky Sports Pack

150+ channels included
£55/month
18 month contract
Sky
Sky Stream, Sky Entertainment & Netflix with Full Fibre 100 Broadband

100Mbps
average download
Sky ShowcaseSky AtlanticNetflixDiscovery+
Sky Entertainment & Netflix

150+ channels included
£56/month
18 month contract
Sky
Sky Stream, Sky Entertainment & Netflix with Ultrafast Broadband + Sky Sports

145Mbps
average download
Sky ShowcaseSky AtlanticSky SportsNetflixDiscovery+
Sky Entertainment & Netflix + Sky Sports Pack

150+ channels included
£59/month
18 month contract
Sky
Sky Stream, Sky Entertainment & Netflix with Ultrafast Plus Broadband

500Mbps
average download
Sky ShowcaseSky AtlanticNetflixDiscovery+
Sky Entertainment & Netflix

150+ channels included
£67/month
18 month contract
Sky
Sky Stream, Sky Entertainment & Netflix with Full Fibre 100 Broadband + Sky Sports

100Mbps
average download
Sky ShowcaseSky AtlanticSky SportsNetflixDiscovery+
Sky Entertainment & Netflix + Sky Sports Pack

150+ channels included
£74/month
18 month contract
Sky
Sky Stream, Sky Entertainment & Netflix with Ultrafast Plus Broadband + Sky Sports

500Mbps
average download
Sky ShowcaseSky AtlanticSky SportsNetflixDiscovery+
Sky Entertainment & Netflix + Sky Sports Pack

150+ channels included
£85/month
18 month contract

See all Sky Broadband Deals →

During the online order process, Sky will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Vodafone to Sky.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Sky. As long as you do this, Sky will arrange for your phone number to be moved over to their service.

There's no need for you to contact Vodafone to cancel your old home broadband service. This is because the old Vodafone service will be cancelled for you automatically on the go-live date when your broadband service transfers to Sky.

Step 3: Plug in your Sky Broadband Hub on the go-live date

In advance of your broadband service switching over, Sky will send you a new Sky Broadband Hub through the post.

On the go-live date for your Sky broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Sky Broadband Hub. There'll be instructions inside the package on how you can set up the new Sky Broadband Hub.

Your new Sky Broadband Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Vodafone router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Sky. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Sky Broadband Hub administration screen to change the Wi-Fi network details back to what you had before on Vodafone.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Sky Broadband Hub.

Step 4: Return or recycle your old Vodafone router

Once your new Sky broadband service goes live, your old Vodafone broadband service will be cancelled automatically. You’ll receive a final bill from Vodafone following the cancellation, which will reflect your usage of their service up until cancellation.

After the transfer of your service to Sky, you’ll still have a Vodafone Wi-Fi Hub in your possession. If you cancelled during the minimum term of your contract with Vodafone, you’ll need to return the Wi-Fi Hub or you’ll be charged £72 for it. Meanwhile, if you’ve completed the minimum term of your broadband contract with Vodafone, the Wi-Fi Hub now belongs to you and you can keep it if you wish.

Start your switch from Vodafone to Sky →

More Information

Please see the Sky website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

Your Comments 39 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 39 comments from readers. You can add your own comment here.

  • VM to Plusnet: “Step 3: Plug in your Plusnet router on the go-live date”

    Plug the Plusnet router into what? Don’t they need to install the thing it gets plugged into, first?

    • Hi Andy,
      Thanks for your comment. Do you have an Openreach master socket (for fibre), or an Openreach modem/ONT (for full fibre)? If not, this will be installed by an engineer during their visit to your home. You’ll then be able to plug in your Plusnet Hub router into that.
      Ken

  • Peter Stanley said:

    Does Sky use underground fibre cable or fibre via the Openreach poles? I am currently with Virgin Media.

    • Hi Peter,
      Thanks for your comment. Sky uses the Openreach network. This can be delivered either via an underground duct or an overhead pole, depending on what is normally used in your area (e.g. if your neighbours have their telephone line delivered on a pole, the fibre optic cable will also come from that pole).
      Hope this helps,
      Ken

  • The easy switching wasn’t so easy for me. I was out of contract and switched from TalkTalk to Vodafone, I selected keep my old number and it said they would contact TalkTalk so I didn’t have to do anything. It to the date when Vodafone installed, that went fine. I hadn’t heard anything from TalkTalk about leaving so I rang them, Vodafone hadn’t informed them but oddly now my landline number is same for Vodafone as it is for TalkTalk so how that happens who knows. Anyway, now I have to pay an extra month to TalkTalk for a notice period. So if doing a switch I would always ring your current providor and tell them you are leaving.

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