How you cancel your Sky Broadband service depends on whether you're moving to another provider. Find out about the cancellation process and about any exit fees that might apply.

If you’d like to cancel your Sky Broadband service, there are several ways to do this. It depends on whether you’re changing to a different broadband provider, whether you’re moving to another address or whether you’re cancelling for an entirely different reason (e.g. because you’re getting poor download speeds from Sky).

In this article, we’ll explain how you can cancel your Sky Broadband service and any exit fees that might apply when you end your Sky service. We’ll also look at some alternatives to cancelling such as improving your wi-fi network coverage and speeds or adding an extra line from a different provider.

How To Cancel Your Sky Broadband Service

The way you cancel your Sky Broadband service depends on which of the following situations you’re in:

If you have a Sky TV subscription, you’ll need to contact Sky to cancel these services. A different cancellation process applies for cancelling your Sky Mobile service.

Changing Broadband Provider

If you’re changing to another broadband provider, it will sometimes be possible to switch without contacting Sky. You can do this if your new broadband provider also uses the Openreach network to deliver broadband into your home.

If you’re moving to Virgin Media, Three Broadband or a full fibre broadband service that uses its own network, you’ll need to contact Sky to end your broadband service. Alternatively, you can keep Sky Broadband running alongside your new broadband provider to avoid paying an early exit fee to them for cancelling your service.

The following table shows whether you can use the broadband switching process that doesn't involve speaking to Sky:

Your new ISPCan you switch without speaking to Sky?
Moving from Sky to BT Broadband Simply order your new plan from the BT website
Moving from Sky to Community Fibre You’ll need to contact Sky to end your old broadband plan
(or keep Sky running alongside Community Fibre as an additional service)
Moving from Sky to EE Broadband Simply order your new plan from the EE website
Moving from Sky to Hyperoptic You’ll need to contact Sky to end your old broadband plan
(or keep Sky running alongside Hyperoptic as an additional service)
Moving from Sky to Now Broadband Simply order your new plan from the Now website
Moving from Sky to Plusnet Simply order your new plan from the Plusnet website
Moving from Sky to Post Office Broadband Simply order your new plan from the Post Office website
Moving from Sky to Shell Energy Broadband Simply order your new plan from the Shell Energy website
Moving from Sky to SSE Broadband Simply order your new plan from the SSE website
Moving from Sky to TalkTalk Simply order your new plan from the TalkTalk website
Moving from Sky to TalkTalk UFO You’ll need to contact Sky to end your old broadband plan
(or keep Sky running alongside TalkTalk UFO as an additional service)
Moving from Sky to Three Broadband You’ll need to contact Sky to end your old broadband plan
(or keep Sky running alongside Three as an additional service)
Moving from Sky to Virgin Media You’ll need to contact Sky to end your old broadband plan
(or keep Sky running alongside Virgin Media as an additional service)
Moving from Sky to Vodafone Superfast Simply order your new plan from the Vodafone Superfast website
Moving from Sky to Vodafone Gigafast You’ll need to contact Sky to end your old broadband plan
(or keep Sky running alongside Vodafone Gigafast as an additional service)

If you have a Sky TV subscription, you’ll need to contact Sky to cancel these services. A different cancellation process applies for cancelling your Sky Mobile service.

Moving Home

If you’re moving home, it might be possible to transfer your broadband package through Sky’s home move service. They’ll set up a broadband service for you at your new address and your existing contract will be moved over. If your new home is within the same telephone exchange area, it may also be possible to keep your landline phone number.

Please note that the services and download speeds available at your new address may be different to those at your current address. You should be told about this before you transfer your service over.

Other Reasons

If you’re cancelling your broadband service for any other reason, you’ll need to contact Sky to cancel your service. You’ll need to pay an early termination charge if you’re still within the minimum term of your contract with Sky.

Early Exit Fees on Sky

If you’d like to cancel your Sky Broadband or Sky TV contract before the end of the minimum term (usually 12 months or 18 months long), you’ll need to pay an early termination charge for this.

The following table shows the early termination charge for Sky Broadband contracts that include line rental within the price:

Sky Broadband Plan Early Termination Charge
Sky Broadband Essential £13.91 per remaining month
Sky Fibre Unlimited Pro (where taken after 15 May 2019) £22.49 per remaining month
Sky Broadband Superfast £12.41 per remaining month
Sky Broadband Ultrafast 1 £24.23 per remaining month
Sky Broadband Boost £3.14 per remaining month

Any discounts you have on your plan will be taken into account when calculating the early termination charge. The final amount will then be rounded up to the nearest 25p. The following worked example is given on Sky’s website:

You have Sky Broadband Essential for £27.00 a month, and the Sky Broadband Boost Product for £5.00 per month with four months remaining on your contract and a £5.00 discount on Sky Broadband Essential.

For Sky Broadband Essential (£27.00) we’ll deduct VAT, business costs and accelerated receipt discount, leaving £13.91. We’ll then deduct the £5 discount for Sky Broadband Essential, giving a £8.91 monthly ETC rate, then multiply this by four (your remaining months) and round up to the nearest 25p, totalling £35.75.

For Sky Broadband Boost (£5.00) we‘ll deduct VAT, business costs and accelerated receipt discount, leaving £3.14. Again, we’ll multiply this by four (your remaining months) and round up to the nearest 25p, totalling £12.75.

Your total payable ETC would be £48.50.

If you’re also cancelling your Sky TV contract, the early termination charge will be calculated as follows:

TV Plan Early Termination Charge
Sky TV Package £16.36 per remaining month
Multiscreen (taken before 4 March 2020) £10.53 per remaining month
Multiscreen (taken after4 March 2020) £11.67 per remaining month
Sky Q Multiscreen £11.88 per remaining month
Sky Q Bundle £31.16 per remaining month
Sky Q Silver Bundle (Including Sky Q Bundle) £42.04 per remaining month
Sky Q Silver Bundle (If keeping another Sky TV package) £10.88 per remaining month

If you have a Sky Mobile handset or SIM card, your early termination charges will be different. See our guide on how to cancel your Sky Mobile contract.

In some cases, it might be possible to cancel your Sky Broadband service without paying an early cancellation fee. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. Alternatively, this would also be possible if Sky were to increase your charges by more than the rate of inflation.

Alternatives

There are several alternatives to cancelling your Sky Broadband service:

  • If you’re suffering from poor download speeds, this might be due to your wi-fi network instead of the broadband connection itself. It’s worth making sure before you cancel your broadband service – simply attach a wired device like a laptop to your Sky Broadband hub using an Ethernet cable. You can improve your home wi-fi network performance with a wi-fi repeater or mesh networking solution such as BT Whole Home Wi-Fi or Google Wi-Fi. Alternatively, you can add Sky Broadband Boost for an extra £5/month. This gives you a guaranteed download speed of 3Mbps in every room of your home.
  • If you’d like an additional broadband line, you can also sign up to Virgin Media or Three Broadband without cancelling your current Sky Broadband service. This will allow you to benefit from having an additional broadband service without the need to cancel your Sky Broadband service. You can also avoid paying an early termination fee to Sky.
  • If you’re moving home, it might be possible to take your Sky Broadband connection with you. See Sky's home mover web page for more information.

More Information

For more information, see our guide on how to cancel your broadband service. Alternatively, see the official Sky website for more information on how to cancel your Sky Broadband service.

Your Comments 5 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 5 comments from readers. You can add your own comment here.

  • Lawrence Brennand said:

    My talk talk contract ends mid November for broadband and unlimited calls package. If I take extended holiday from January for four months could I suspend charges, or another way to not pay whilst away

    • Hi Lawrence,
      Thanks for your comment. As far as I know, it isn’t possible to ‘pause’ your broadband service with TalkTalk, or anything along those lines. This means you’ll unfortunately need to cancel your service and then resume once you’re back from holiday as a new customer.
      Ken

  • My Sky broadband contract ends on the 27th Sept 2020 and a new provider has offered me a change over date of the 2nd of September. Will I have to pay early terminations fees? I can’t find anything on the Sky website which explains how close to the end of your contract you can get without being charged. Am I switching too early or am I Ok to switch today 18th Aug 2020?

    • Hi Paul,
      Thanks for your comment. You can cancel your Sky Broadband plan at any time, but you’ll be charged an early termination fee for the period between your cancellation and the 27th September. For instance, if you were to change over the 2nd September, you’d pay a pro-rated termination fee covering 25 days of usage. I’m not sure what plan you’re on but assuming it’s Superfast, this will be somewhere in the region of £10.34.
      Ken

  • Couple of things to take note, ISP’s like TalkTalk are now charging for use of their email if leaving, and the charges are not cheap, although OfCom have made comments about fair charges nothing has happened, so it makes more sense than ever to use Google’s GMail or MS’s Live, or a email client with reasonable charges.
    Also AFAIK if moving to BT they will pay more than EE to pay off early termination charges.

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