It's easy changing your broadband provider between Vodafone and Virgin Media. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from Vodafone to Virgin Media, or from Virgin Media to Vodafone, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from Vodafone to Virgin Media, or from Virgin Media to Vodafone?

You can follow the instructions below if you're switching from Vodafone to Virgin Media Broadband.

Are you switching from Virgin Media to Vodafone instead? Tap for instructions.

Step 1: Check your Vodafone cancellation fee

To start with, check whether a cancellation fee will apply for ending your Vodafone broadband service.

If you’re already outside the minimum term of your contract with Vodafone, there will be no cancellation fees for ending your Vodafone broadband service. You’ll simply pay for your usage of the Vodafone broadband service up until the date that the service is cancelled.

If you’re still within the minimum term of your contract with Vodafone (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Vodafone broadband service. This is typically 83.3% of the remaining charges on your contract. You can get a quote for what this exit fee will be by calling Vodafone customer services on 08080 034 511. Alternatively, there’s more information on how to calculate it within our guide to cancelling Vodafone.

Step 2: Order your Virgin Media Broadband service

To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service.

For more information, select the type of broadband service you're planning to switch to on Virgin Media:

At present, Virgin Media offers a range of home broadband plans including the following:

ServiceBroadbandTelevisionMonthly Price
(may rise during contract)
Virgin Media
M50 fibre broadband + phone

54Mbps
average download

No TV
£28/month
18 month contract
Virgin Media
M125 fibre broadband only

132Mbps
average download

No TV
£29/month
24 month contract
Virgin Media
Big bundle

132Mbps
average download
100+ channels

Mixit TV
£31/month
18 month contract
Virgin Media
M250 fibre broadband only

264Mbps
average download

No TV
£36/month
24 month contract
Virgin Media
M500 fibre broadband only

516Mbps
average download

No TV
£42/month
24 month contract
Virgin Media
M350 fibre broadband only

362Mbps
average download

No TV
£42/month
24 month contract
Virgin Media
Gig1 fibre broadband only

1130Mbps
average download

No TV
£48/month
24 month contract
Virgin Media
Bigger Combo Bundle

264Mbps
average download
Sky Showcase
190+ channels

Mega TV
£49/month
18 month contract
Virgin Media
Bigger Sports Combo Bundle

264Mbps
average download
Sky ShowcaseSky Sports
195+ channels

Mega TV + Sky Sports
£65/month
18 month contract
Virgin Media
Biggest Combo Bundle

132Mbps
average download
Sky ShowcaseSky SportsSky Cinema
210+ channels

Mega TV + Sky Sports + Sky Cinema
£79/month
18 month contract

See all Virgin Media Broadband Deals →

During the online order process, Virgin Media will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. Virgin Media will also give you a go-live date for your new broadband service. To minimise any overlap in service, you should time the cancellation of your old Vodafone broadband service so it ends on the date your new Virgin Media service starts.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Virgin Media. As long as you do this, Virgin Media will arrange for your phone number to be moved over to their service. Note that Virgin Media doesn’t always provide a landline with their service so this will only be possible if your package includes a home phone service.

Once you've ordered your service from Virgin Media, remember to contact Vodafone to cancel your old home broadband service. If you forget to contact Vodafone, your old Vodafone broadband service will continue to run and you'll continue paying the bill for both services at the same time.

Step 3: Plug in your Virgin Media Hub on the go-live date

In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Most Virgin Media customers will receive a Hub 3 router. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband.

On the go-live date for your Virgin Media broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Virgin Media Hub. There'll be instructions inside the package on how you can set up the new Virgin Media Hub.

Your new Virgin Media Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Vodafone router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Virgin Media. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Virgin Media Hub administration screen to change the Wi-Fi network details back to what you had before on Vodafone.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Virgin Media Hub.

Step 4: Return or recycle your old Vodafone router

Once your Virgin Media broadband service goes live, you should ensure your old Vodafone broadband service has been cancelled. You’ll receive a final bill from Vodafone following the cancellation, which will reflect your usage of their service up until cancellation.

After the transfer of your service to Virgin Media, you’ll still have a Vodafone Wi-Fi Hub in your possession. If you cancelled during the minimum term of your contract with Vodafone, you’ll need to return the Wi-Fi Hub or you’ll be charged £72 for it. Meanwhile, if you’ve completed the minimum term of your broadband contract with Vodafone, the Wi-Fi Hub now belongs to you and you can keep it if you wish.

Start your switch from Vodafone to Virgin Media →

More Information

Please see the Virgin Media website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from Virgin Media to Vodafone Broadband.

Are you switching from Vodafone to Virgin Media instead? Tap for instructions.

Step 1: Check your Virgin Media cancellation fee

To start with, check whether a cancellation fee will apply for ending your Virgin Media broadband service.

If you’re already outside the minimum term of your contract with Virgin Media, there will be no cancellation fees for ending your Virgin Media broadband service. You’ll simply pay for your usage of the Virgin Media broadband service up until the date that the service is cancelled.

If you’re still within the minimum term of your contract with Virgin Media (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Virgin Media broadband service. This early cancellation fee will depend on your Virgin Media plan and what products you have. However, you can expect it to be in the region of £30.54 to £50.46 per remaining month on your contract (capped at a maximum of £240 across all of your Virgin Media products). You can get a quote for what this exit fee will be by calling Virgin Media customer services on 0345 454 1111. Alternatively, there’s more information on how to calculate it within our guide to cancelling Virgin Media.

If you’re unsure when your Virgin Media service comes to an end, log in to your Virgin Media online account and go to My Bills followed by View Contract. Alternatively, this information should also be listed on your bills from Virgin Media.

If you also want to cancel other Virgin Media services like TV and mobile, you should tell them you’d like to do this when talking to them on the phone.

Step 2: Order your Vodafone Broadband service

To progress with your broadband switch from Virgin Media to Vodafone, go to Vodafone’s website to order your new Vodafone broadband service.

For more information, select the type of broadband service you're planning to switch to on Vodafone:

At present, Vodafone offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
(may rise during contract)
Vodafone Broadband
Fibre 1
38Mbps download24 month contract£0£24/month
Vodafone Broadband
Fibre 2
67Mbps download24 month contract£0£25/month
Vodafone Broadband
Full Fibre 100
100Mbps download24 month contract£0£28/month
Vodafone Broadband
Full Fibre 200
200Mbps download24 month contract£0£29.50/month
Vodafone Broadband
Full Fibre 500
500Mbps download24 month contract£0£32/month
Vodafone Broadband
Full Fibre 900
910Mbps download24 month contract£0£38/month

See all Vodafone Broadband Deals →

During the online order process, Vodafone will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. Vodafone will also give you a go-live date for your new broadband service. To minimise any overlap in service, you should time the cancellation of your old Virgin Media broadband service so it ends on the date your new Vodafone service starts.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Vodafone. As long as you do this, Vodafone will arrange for your phone number to be moved over to their service.

Once you've ordered your service from Vodafone, remember to contact Virgin Media to cancel your old home broadband service. If you forget to contact Virgin Media, your old Virgin Media broadband service will continue to run and you'll continue paying the bill for both services at the same time.

Step 3: Plug in your Vodafone Wi-Fi Hub on the go-live date

In advance of your broadband service switching over, Vodafone will send you a new Vodafone Wi-Fi Hub through the post.

On the go-live date for your Vodafone broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Vodafone Wi-Fi Hub. There'll be instructions inside the package on how you can set up the new Vodafone Wi-Fi Hub.

Your new Vodafone Wi-Fi Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Virgin Media router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Vodafone. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Vodafone Wi-Fi Hub administration screen to change the Wi-Fi network details back to what you had before on Virgin Media.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Vodafone Wi-Fi Hub.

Step 4: Return or recycle your old Virgin Media router

Once your Vodafone broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation.

Once you’ve changed your broadband service to Vodafone, you’ll need to return your old Virgin Media equipment. This inclues your Virgin Media Hub, along with your Virgin TV set-top box if you have one.

If you’re using a Virgin Media email address, this will be closed 90 days after you cancel your Virgin Media broadband service. It isn’t possible to keep your email address after cancelling your service. Email addresses provided by Virgin Media may end in @virginmedia.com, @blueyonder.co.uk, @ntlworld.com or @virgin.net.

We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Virgin Media to Vodafone →

More Information

Please see the Vodafone website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

Your Comments 39 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 39 comments from readers. You can add your own comment here.

  • VM to Plusnet: “Step 3: Plug in your Plusnet router on the go-live date”

    Plug the Plusnet router into what? Don’t they need to install the thing it gets plugged into, first?

    • Hi Andy,
      Thanks for your comment. Do you have an Openreach master socket (for fibre), or an Openreach modem/ONT (for full fibre)? If not, this will be installed by an engineer during their visit to your home. You’ll then be able to plug in your Plusnet Hub router into that.
      Ken

  • Peter Stanley said:

    Does Sky use underground fibre cable or fibre via the Openreach poles? I am currently with Virgin Media.

    • Hi Peter,
      Thanks for your comment. Sky uses the Openreach network. This can be delivered either via an underground duct or an overhead pole, depending on what is normally used in your area (e.g. if your neighbours have their telephone line delivered on a pole, the fibre optic cable will also come from that pole).
      Hope this helps,
      Ken

  • The easy switching wasn’t so easy for me. I was out of contract and switched from TalkTalk to Vodafone, I selected keep my old number and it said they would contact TalkTalk so I didn’t have to do anything. It to the date when Vodafone installed, that went fine. I hadn’t heard anything from TalkTalk about leaving so I rang them, Vodafone hadn’t informed them but oddly now my landline number is same for Vodafone as it is for TalkTalk so how that happens who knows. Anyway, now I have to pay an extra month to TalkTalk for a notice period. So if doing a switch I would always ring your current providor and tell them you are leaving.

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