Whether you're joining Virgin Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Virgin PAC CodeIf you're leaving Virgin and joining another network or if you're leaving another network in order to join Virgin, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Virgin For Another Network

Virgin Mobile

If you're leaving Virgin Mobile and joining another network, you can take your phone number with you.

Start by asking Virgin to issue you with a PAC Code. You can get a PAC Code from Virgin Mobile by calling 789 on your Virgin Mobile handset. Alternatively, dial 0345 6000 789 from any other phone.

You can request a PAC Code over the phone at any time during Virgin Mobile's opening hours:

Monday - Friday8.00am - 11.59pm
Saturday8.00am - 11.59pm
Sunday8.00am - 11.59pm

It's always free to get a PAC Code from Virgin Mobile (it's your legal entitlement). After getting your Virgin PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Virgin PAC Code

Your new network provider:

Joining Virgin From Another Network

Virgin Mobile

If you're joining Virgin Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Virgin Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Virgin's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Virgin deals, please see this page on Virgin Mobile's website.

Get the Latest Deals from Virgin Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Virgin Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Virgin Mobile by calling 789 on your Virgin Mobile handset. You can also call 0345 6000 789 from any other phone.

If your PAC Code is provided before 6.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 6.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On Virgin

Virgin Mobile
Virgin Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Virgin Mobile PAC Code. You can simply upgrade via Virgin Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Virgin Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Virgin PAC Code or when transferring their phone number from another network to Virgin Mobile.

Your Comments 1,213 so far

We would love to hear your comments: either about using a Virgin Mobile PAC Code or transferring your phone number from another network to Virgin Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1213 comments about transferring a phone number, please see the main PAC Codes article.

  • Hiya I’ve switched from Vodafone to virgin got my PAC code informed virgin they told me it will be set up by dinnertime today but my phone has been saying no service and I can’t text or ring out since this morning any reason why?

    Kayleigh transferred a phone number from Vodafone to Virgin Mobile.

    • Hi Kayleigh,
      Sorry to hear about your problems transferring a phone number from vodafone to Virgin. Unfortunately, you’ll need to discuss this directly with your new mobile network – they’ll be in the best position to help you. You can call Virgin Mobile on 0345 6000 789 or reach them via online chat here.
      Ken

  • Hi,

    Last year I ported my Vodafone PAYG mobile number to Post Office Mobile with no problems. Unfortunately Post Office Mobile is now closing so I’ve now ported over to Virgin Mobile.

    The first day after the port took place, I could make calls from my phone with the Virgin Mobile SIM installed, but calls to the newly ported number went to Post Office Mobile voicemail. That has finally been resolved and even texts work too. However …..

    My Voicemail is inactive, even though I apparently have a voicemail, when I connect to the service (which I correctly set-up prior to the port per Virgin’s website) I get a message ““Calls to this number are barred”. The number shown on the mobile with the voicemail is +440027913000*** which is obviously incorrect for a UK number.

    Also my online account with Virgin Mobile now shows a nil balance and just my initial temporary number from VM. My online account for Post Office Mobile still shows my number being there – I understand the 2 systems are not able to both show the ported number.

    Having spoken to Virgin Mobile staff numerous times, they say the porting process had problems, From various Google searches it appear there are ‘files’ that are transferred over to the new operator, which appear not to have been done so. As my number was initially with Vodafone should it be they that transfer some files to Virgin Mobile, not Post Office Mobile, and if so, how can I get someone to actually do this.

    Many thanks in advance for any help &/or advice you can offer.

    Mike transferred a phone number from to Virgin Mobile.

    • Hi Mike,
      Sorry to hear about the problems you’re having transferring a phone number from the Post Office Mobile to Virgin Mobile. Unfortunately I can’t provide any more detailed advice here – it definitely sounds like something has gone wrong during the transfer process, but I think only Virgin Mobile will be able to investigate this for you (as the receiving network, they’re responsible for resolving your porting issues). If you’re struggling to get this problem resolved, I’d consider making a formal complaint in writing to Virgin (at the very least, this will get your problem escalated and hopefully resolved a bit faster).
      Ken

  • Hi I want to make my old o2 number my new number on my new virgin phone I have the PAC from o2 and I know you have to call 789 but what do I need to do when I call it ? As in what do I press in order to give you my PAC and be able to have my old number on my new phone ?

    Morgan transferred a phone number from O2 to Virgin Mobile.

    • Hi Morgan,
      Thanks for your comment. If you call 789, you’ll reach Virgin Mobile’s customer services department. You can then speak to a customer services advisor to give them your PAC Code. Unfortunately, I don’t believe they have an automated service for you to provide this code.
      Hope this helps,
      Ken

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