Whether you're joining Virgin Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving Virgin and joining another network or if you're leaving another network in order to join Virgin, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Virgin and joining another network
Transfer your Virgin Mobile phone number onto a different network.
- I'm joining Virgin from another network
Transfer your phone number onto a new account with Virgin Mobile.
- I'm upgrading my Virgin phone or SIM card
Transfer your phone number from one Virgin account to another Virgin account.
Leaving Virgin For Another Network
If you're leaving Virgin Mobile and joining another network, you can take your phone number with you.
Start by asking Virgin to issue you with a PAC Code. You can get a PAC Code from Virgin Mobile by calling 789 on your Virgin Mobile handset. Alternatively, dial 0345 6000 789 from any other phone.
You can request a PAC Code over the phone at any time during Virgin Mobile's opening hours:
|Monday - Friday||8.00am - 11.59pm|
|Saturday||8.00am - 11.59pm|
|Sunday||8.00am - 11.59pm|
It's always free to get a PAC Code from Virgin Mobile (it's your legal entitlement). After getting your Virgin PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining Virgin From Another Network
If you're joining Virgin Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Virgin Mobile.
After getting the PAC Code, you should order your new handset or SIM card directly from Virgin's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Virgin deals, please see this page on Virgin Mobile's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from Virgin Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, You can give the PAC Code to Virgin Mobile by calling 789 on your Virgin Mobile handset. You can also call 0345 6000 789 from any other phone.
If your PAC Code is provided before 6.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 6.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.
Upgrading Your Plan On Virgin
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Virgin Mobile PAC Code. You can simply upgrade via Virgin Mobile's website. For more information, please select the type of tariff you're planning to move to:
For more information, please see the Virgin Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.
For discussion, please see the comments on this page. They show other people's experiences either when using a Virgin PAC Code or when transferring their phone number from another network to Virgin Mobile.