Whether you're joining Virgin Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Virgin PAC CodeIf you're leaving Virgin and joining another network or if you're leaving another network in order to join Virgin, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Virgin For Another Network

Virgin Mobile

If you're leaving Virgin Mobile and joining another network, you can take your phone number with you.

Start by asking Virgin to issue you with a PAC Code. You can get a PAC Code from Virgin Mobile by calling 789 on your Virgin Mobile handset. Alternatively, dial 0345 6000 789 from any other phone.

You can request a PAC Code over the phone at any time during Virgin Mobile's opening hours:

Monday - Friday8.00am - 11.59pm
Saturday8.00am - 11.59pm
Sunday8.00am - 11.59pm

It's always free to get a PAC Code from Virgin Mobile (it's your legal entitlement). After getting your Virgin PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Virgin PAC Code

Your new network provider:

Joining Virgin From Another Network

Virgin Mobile

If you're joining Virgin Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Virgin Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Virgin's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Virgin deals, please see this page on Virgin Mobile's website.

Get the Latest Deals from Virgin Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Virgin Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Virgin Mobile by calling 789 on your Virgin Mobile handset. You can also call 0345 6000 789 from any other phone.

If your PAC Code is provided before 6.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 6.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On Virgin

Virgin Mobile
Virgin Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Virgin Mobile PAC Code. You can simply upgrade via Virgin Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Virgin Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Virgin PAC Code or when transferring their phone number from another network to Virgin Mobile.

Your Comments 1,408 so far

We would love to hear your comments: either about using a Virgin Mobile PAC Code or transferring your phone number from another network to Virgin Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1408 comments about transferring a phone number, please see the main PAC Codes article.

  • Wendy Jones said:


    Having bought a new phone and decided to change network, I thought I had successfully ported my number from Virgin on a 30 day rolling contract to Giffgaff. The new phone is working well on the Giffgaff network with my old number. The old phone, however, is still allowing me to use Facebook and other apps such as Google Maps. Phone calls, texting and WhatsApp don’t work. I am confused about this as I thought that once my number ported over, everything would stop working on my old phone. Do I still have internet access for the rest of the 30 day contract that I had with Virgin? Has my contract with Virgin definitely been cancelled? Any help gratefully appreciated.

    Wendy Jones transferred a phone number from Virgin Mobile to giffgaff.

    • Hi Wendy,
      Many thanks for getting in touch! Is your old phone (previously on Virgin Mobile) connected to wi-fi? Your old handset will still function fine and will allow you to access the internet over wi-fi without a functioning SIM card inside it (hence, the ability to use apps such as Facebook, etc). Of course, phone calls and text messages rely on you having a functioning SIM card so that’s why they’re no longer working after you transferred your phone number out. WhatsApp is a little bit of a special case – technically speaking, it doesn’t require you to have an active SIM card and works fine over wi-fi, but each phone number can only be registered to one phone (so it would have been deactivated on your old phone, when you set up and registered your number on your new phone).
      Hope this helps,

  • Michael Birns said:

    Hi Paul

    I’ve just received my PAC code from Vodafone to change to virgin. I want to sell my old device so I’d like it unlocked too. What’s the best way to do this? Change PAC code then get it unlocked. Or the other way round.

    Kind Regards.

    Michael Burns

    Michael Birns transferred a phone number from Vodafone to Virgin Mobile.

    • Hi Michael,
      Many thanks for your comment. In most cases, it’s much easier to unlock a handset whilst you’re still an active customer on it. For this reason, I’d probably advise unlocking your handset now if possible before moving your phone number over to Virgin Mobile.
      Hope this helps,

  • I did not manage to transfer my number. from Vectone to Virgin. I was informed of my pack code in Vectone I passed to Virgin. but so I was not connected to Virgin connection, I called Virgin service every day and no result, I lost the number that I used for 10 years and including all business connections. What do we have to do. On whom to sue?

    Vladimir transferred a phone number from Vectone Mobile to Virgin Mobile.

    • Hi Vladmir,
      I’m so sorry to hear about the problem moving your phone number from Vectone Mobile to Virgin Media. For problems transferring your phone number from one network to another, you’ll need to contact the mobile network you’re joining (in this case, Virgin Media). I hope you’ll be able to come to a resolution with them, to get your phone number back.

    • Hi Vladimir,

      I am having exactly same issue while porting from Vectone to Virgin for last 3 months. Whenever I call Virgin they tell me that there is some ‘files’ pending from Vectone without which they cannot port me in. I am not sure what to do? Did you figure out whom to sue? I am happy to join you to sue Virgin. They are really a pain.

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