It's easy changing your broadband provider between Virgin Media and Sky. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from Virgin Media to Sky, or from Sky to Virgin Media, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from Virgin Media to Sky, or from Sky to Virgin Media?

You can follow the instructions below if you're switching from Virgin Media to Sky Broadband.

Are you switching from Sky to Virgin Media instead? Tap for instructions.

Step 1: Check your Virgin Media cancellation fee

To start with, check whether a cancellation fee will apply for ending your Virgin Media broadband service.

If you’re already outside the minimum term of your contract with Virgin Media, there will be no cancellation fees for ending your Virgin Media broadband service. You’ll simply pay for your usage of the Virgin Media broadband service up until the date that the service is cancelled.

If you’re still within the minimum term of your contract with Virgin Media (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Virgin Media broadband service. This early cancellation fee will depend on your Virgin Media plan and what products you have. However, you can expect it to be in the region of £30.54 to £50.46 per remaining month on your contract (capped at a maximum of £240 across all of your Virgin Media products). You can get a quote for what this exit fee will be by calling Virgin Media customer services on 0345 454 1111. Alternatively, there’s more information on how to calculate it within our guide to cancelling Virgin Media.

If you’re unsure when your Virgin Media service comes to an end, log in to your Virgin Media online account and go to My Bills followed by View Contract. Alternatively, this information should also be listed on your bills from Virgin Media.

If you also want to cancel other Virgin Media services like TV and mobile, you should tell them you’d like to do this when talking to them on the phone.

Step 2: Order your Sky Broadband service

To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service.

For more information, select the type of broadband service you're planning to switch to on Sky:

At present, Sky offers a range of home broadband plans including the following:

ServiceBroadbandTelevisionMonthly Price
Sky Broadband
Sky Superfast 35

36Mbps
average download

No TV
£25/month
for 18 months
Sky Broadband
Sky Superfast

59Mbps
average download

No TV
£26/month
for 18 months
Sky Broadband
Sky TV Essentials with Superfast 35 Broadband

36Mbps
average download
Sky TV Essentials

200+ channels included
£30/month
for 18 months
Sky Broadband
Sky TV Essentials with Superfast Broadband

59Mbps
average download
Sky TV Essentials

200+ channels included
£30/month
for 18 months
plus £25 upfront
Sky Broadband
Sky Ultrafast

145Mbps
average download

No TV
£32/month
for 18 months
Sky Broadband
Sky TV with Superfast 35 Broadband

36Mbps
average download
Sky ShowcaseSky Atlantic
Sky TV

300+ channels included
£39/month
for 18 months
plus £20 upfront
Sky Broadband
Sky Ultrafast Plus

500Mbps
average download

No TV
£42/month
for 18 months
Sky Broadband
Sky TV with Superfast Broadband

59Mbps
average download
Sky ShowcaseSky Atlantic
Sky TV

300+ channels included
£42/month
for 18 months
plus £20 upfront
Sky Broadband
Sky TV with Netflix and Superfast 35 Broadband

36Mbps
average download
Sky ShowcaseSky AtlanticNetflix
Sky TV with Netflix

300+ channels included
£43/month
for 18 months
plus £20 upfront
Sky Broadband
Sky TV with Ultrafast Broadband

145Mbps
average download
Sky ShowcaseSky Atlantic
Sky TV

300+ channels included
£46/month
for 18 months
plus £20 upfront
Sky Broadband
Sky TV with Netflix and Superfast Broadband

59Mbps
average download
Sky ShowcaseSky AtlanticNetflix
Sky TV with Netflix

300+ channels included
£46/month
for 18 months
plus £20 upfront
Sky Broadband
Sky TV with Netflix and Ultrafast Broadband

145Mbps
average download
Sky ShowcaseSky AtlanticNetflix
Sky TV with Netflix

300+ channels included
£50/month
for 18 months
plus £20 upfront
Sky Broadband
Sky Gigafast

900Mbps
average download

No TV
£52/month
for 18 months
Sky Broadband
Sky TV with Ultrafast Plus Broadband

500Mbps
average download
Sky ShowcaseSky Atlantic
Sky TV

300+ channels included
£56/month
for 18 months
plus £20 upfront
Sky Broadband
Sky TV with Netflix and Ultrafast Plus Broadband

500Mbps
average download
Sky ShowcaseSky AtlanticNetflix
Sky TV with Netflix

300+ channels included
£60/month
for 18 months
plus £20 upfront
Sky Broadband
Sky TV with Sky Sports & Superfast Broadband

59Mbps
average download
Sky ShowcaseSky AtlanticSky Sports
Sky TV with Sky Sports

300+ channels included
£60/month
for 18 months
plus £20 upfront
Sky Broadband
Sky TV with Netflix and Gigafast Broadband

900Mbps
average download
Sky ShowcaseSky AtlanticNetflix
Sky TV with Netflix

300+ channels included
£70/month
for 18 months
plus £20 upfront

See all Sky Broadband Deals →

During the online order process, Sky will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. Sky will also give you a go-live date for your new broadband service. To minimise any overlap in service, you should time the cancellation of your old Virgin Media broadband service so it ends on the date your new Sky service starts.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Sky. As long as you do this, Sky will arrange for your phone number to be moved over to their service.

Once you've ordered your service from Sky, remember to contact Virgin Media to cancel your old home broadband service. If you forget to contact Virgin Media, your old Virgin Media broadband service will continue to run and you'll continue paying the bill for both services at the same time.

Step 3: Plug in your Sky Broadband Hub on the go-live date

In advance of your broadband service switching over, Sky will send you a new Sky Broadband Hub through the post.

On the go-live date for your Sky broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Sky Broadband Hub. There'll be instructions inside the package on how you can set up the new Sky Broadband Hub.

Your new Sky Broadband Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Virgin Media router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Sky. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Sky Broadband Hub administration screen to change the Wi-Fi network details back to what you had before on Virgin Media.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Sky Broadband Hub.

Step 4: Return or recycle your old Virgin Media router

Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation.

Once you’ve changed your broadband service to Sky, you’ll need to return your old Virgin Media equipment. This inclues your Virgin Media Hub, along with your Virgin TV set-top box if you have one.

If you’re using a Virgin Media email address, this will be closed 90 days after you cancel your Virgin Media broadband service. It isn’t possible to keep your email address after cancelling your service. Email addresses provided by Virgin Media may end in @virginmedia.com, @blueyonder.co.uk, @ntlworld.com or @virgin.net.

Sky also offers an e-mail service for their broadband customers. However, we'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Virgin Media to Sky →

More Information

Please see the Sky website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from Sky to Virgin Media Broadband.

Are you switching from Virgin Media to Sky instead? Tap for instructions.

Step 1: Check your Sky cancellation fee

To start with, check whether a cancellation fee will apply for ending your Sky broadband service.

If you’re already outside the minimum term of your contract with Sky, there will be no cancellation fees for ending your Sky broadband service. You’ll simply pay for your usage of the Sky broadband service up until the date that the service is cancelled.

If you’re still within the minimum term of your contract with Sky (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Sky broadband service. This cancellation fee is plan-dependent but is typically £12.41 to £24.23 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling Sky customer services on 0333 7591 018. Alternatively, there’s more information on how to calculate it within our guide to cancelling Sky.

You can find the contract end date for your Sky Broadband service by logging in to your My Sky account. Once you’ve logged in, go to your Message Centre followed by Your Contracts. Choose your broadband plan to see details of the end date.

If you have other services such as Sky TV or Sky Mobile, these are separate from your Sky broadband service. You’ll need to contact Sky separately if you’d like to cancel these services at the same time.

Step 2: Order your Virgin Media Broadband service

To progress with your broadband switch from Sky to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service.

For more information, select the type of broadband service you're planning to switch to on Virgin Media:

At present, Virgin Media offers a range of home broadband plans including the following:

ServiceBroadbandTelevisionMonthly Price
Virgin Media
M100 Fibre Broadband Only

108Mbps
average download

No TV
£26/month
for 18 months
Virgin Media
M50 Fibre Broadband + Weekend Calls

54Mbps
average download

No TV
£28/month
for 18 months
plus £35 upfront
Virgin Media
M200 Fibre Broadband Only

213Mbps
average download

No TV
£30/month
for 18 months
Virgin Media
Big Bundle

213Mbps
average download
100+ channels

Mixit TV
£33/month
for 18 months
plus £35 upfront
Virgin Media
M350 Fibre Broadband Only

362Mbps
average download

No TV
£34/month
for 18 months
Virgin Media
Big Bundle + Drama & Docs

213Mbps
average download
Sky Showcase
135+ channels

Mixit TV + Drama Pick
£37.99/month
for 18 months
plus £35 upfront
Virgin Media
M500 Fibre Broadband + Weekend Calls

516Mbps
average download

No TV
£44/month
for 18 months
plus £35 upfront
Virgin Media
Bigger Bundle

108Mbps
average download
Sky ShowcaseBT Sport
190+ channels

Maxit TV
£57/month
for 18 months
plus £35 upfront
Virgin Media
Gig1 Fibre Broadband Only

1130Mbps
average download

No TV
£60/month
for 18 months
plus £35 upfront
Virgin Media
Bigger + Sports

516Mbps
average download
Sky ShowcaseSky SportsBT Sport
195+ channels

Maxit TV + Sky Sports
£65/month
for 18 months
plus £35 upfront
Virgin Media
Biggest TV Bundle

108Mbps
average download
Sky ShowcaseSky SportsBT SportSky CinemaNetflix
210+ channels

Maxit TV + Sky Sports + Sky Cinema + Netflix
£87/month
for 18 months
plus £35 upfront

See all Virgin Media Broadband Deals →

During the online order process, Virgin Media will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. Virgin Media will also give you a go-live date for your new broadband service. To minimise any overlap in service, you should time the cancellation of your old Sky broadband service so it ends on the date your new Virgin Media service starts.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Virgin Media. As long as you do this, Virgin Media will arrange for your phone number to be moved over to their service. Note that Virgin Media doesn’t always provide a landline with their service so this will only be possible if your package includes a home phone service.

Once you've ordered your service from Virgin Media, remember to contact Sky to cancel your old home broadband service. If you forget to contact Sky, your old Sky broadband service will continue to run and you'll continue paying the bill for both services at the same time.

Step 3: Plug in your Virgin Media Hub on the go-live date

In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Most Virgin Media customers will receive a Hub 3 router. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband.

On the go-live date for your Virgin Media broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Virgin Media Hub. There'll be instructions inside the package on how you can set up the new Virgin Media Hub.

Your new Virgin Media Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Sky router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Virgin Media. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Virgin Media Hub administration screen to change the Wi-Fi network details back to what you had before on Sky.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Virgin Media Hub.

Step 4: Return or recycle your old Sky router

Once your Virgin Media broadband service goes live, you should ensure your old Sky broadband service has been cancelled. You’ll receive a final bill from Sky following the cancellation, which will reflect your usage of their service up until cancellation.

If you have an old Sky Broadband router, you’ll need to return it if you have Sky Q or if you joined Sky Broadband after the 4th March 2020. If you don’t, a non-return fee will be charged on your final bill. For everyone else, it’s optional to return your old Sky broadband router but we’d recommend it to reduce the amount of electrical waste.

If you’re using a Sky email address, you can keep it at no additional cost when you cancel your home broadband service. However, you’ll need to make sure you sign in to your account at least once every six months to stop it from being deleted. Email addresses provided by Sky end in @sky.com.

Virgin Media also offers an e-mail service for their broadband customers. However, we'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Sky to Virgin Media →

More Information

Please see the Virgin Media website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

Your Comments 19 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 19 comments from readers. You can add your own comment here.

  • I’m with TalkTalk, I’m about to switch to virgins fibre (they’ve just dug up the road so a different cable), my question…if I switch back to TalkTalk or BT at the end of the 18 months will I need to pay to be reconnected back onto the old copper cable?

    • Hi Ken,
      Thanks for your comment. Yes, there might be an additional reconnection fee when you move back to BT/TalkTalk after 18 months. Having said that, if you’re willing to shop around the Openreach providers (e.g. BT, EE, Plusnet, Shell, TalkTalk, Vodafone, etc), you should normally be able to find a provider that offers you free reconnection 🙂
      Hope this helps,
      Ken

  • SSE, now OVO, are going to talktalk, including unlimited copper broadband (NOT fibre). I went to SSE from O2 decade ago because I didn’t want to be switched to the sky buyer, and deliberately didn’t switch to anything to do with sky, talktalk or any flavour of BT, hidden or upfront incarnations of said.

    Now, I’ve got the gist of switching, and apparently you don’t have to talk to your current provider. The issue is, do I have to chase SSE to send the router back once switched? Or will the switchee organise a return bag to be send from SSE for that too? I’m currenlty favouring shell energy fast broadband.

    I’m also getting fed up of having my service providers disappear from under me so that I end up switched for nearly all utilities, except water which I’d love to switch to another provider for and save a lot of money.

    No double Shell will sell of their broadband too, and for non-cable it will just be bt in many various forms and sky, seeing as they have been discussing buying talktalk.

    So much for privatisation leading to choice and market competition.

  • ChocolateKittyKatt said:

    Evening.
    I don’t suppose you know about the landline?
    In that! BT currently provide my broadband AND landline, I’m looking preferably at just broadband only (no landline)
    Browsing TopCashBack to switch, Sky say that their monthly price includes line rental – so my approach is that the line remains but i don’t fork out an extra £200/pa for the line as i’ll pay my monthly broadband fee only to Sky

    What i want to check is that i don’t have to then pay BT for the landline on top of the sky broadband

    • Hi there,
      The landline (i.e. the physical connection) will be switched together with your broadband service. With regards to the home phone service (which is sometimes also called the ‘landline’), this is included on Sky and on a number of other providers. Some providers (e.g. BT and EE) charge extra for the home phone service. Regardless, whichever provider you choose, there’s no need to pay a separate a line rental fee to a different company.
      Hope this helps,
      Ken

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