It's easy changing your broadband provider between EE and BT. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from EE to BT, or from BT to EE, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from EE to BT, or from BT to EE?

You can follow the instructions below if you're switching from EE to BT Broadband.

Are you switching from BT to EE instead? Tap for instructions.

Step 1: Check your EE cancellation fee

To start with, check whether a cancellation fee will apply for ending your EE broadband service.

If you’re already outside the minimum term of your contract with EE, there will be no cancellation fees for ending your EE broadband service. You’ll simply pay for your EE service until the BT Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with EE (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your EE broadband service. This is typically around 25-35% of the remaining monthly charges for the rest of your minimum term. You can get a quote for what this exit fee will be by calling EE customer services on 0800 079 8586. Alternatively, there’s more information on how to calculate it within our guide to cancelling EE.

If you have an EE Pay Monthly mobile contract, you’ll lose your 5GB or 20GB mobile data boost when cancelling your EE broadband service.

Step 2: Order your BT Broadband service

To progress with your broadband switch from EE to BT, go to BT’s website to order your new BT broadband service.

For more information, select the type of broadband service you're planning to switch to on BT:

At present, BT offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
BT
Fibre Essential
36Mbps download24 month contract£10£24.99/month
BT
ADSL Broadband
10Mbps download24 month contract£10£26.99/month
BT
Fibre 1
50Mbps download24 month contract£0£27.99/month
BT
Fibre 2
67Mbps download24 month contract£0£29.99/month

See all BT Broadband Deals →

During the online order process, BT will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from EE to BT.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from BT. As long as you do this, BT will arrange for your phone number to be moved over to their service.

There's no need for you to contact EE to cancel your old home broadband service. This is because the old EE service will be cancelled for you automatically on the go-live date when your broadband service transfers to BT.

Step 3: Plug in your BT Smart Hub on the go-live date

In advance of your broadband service switching over, BT will send you a new BT Smart Hub through the post. Most customers will be sent the original BT Smart Hub. However, if you signed up for BT Complete Wi-Fi or BT Halo, you’ll be sent a BT Smart Hub 2 router instead.

On the go-live date for your BT broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new BT Smart Hub. There'll be instructions inside the package on how you can set up the new BT Smart Hub.

Your new BT Smart Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your EE router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by BT. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to BT Smart Hub administration screen to change the Wi-Fi network details back to what you had before on EE.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new BT Smart Hub.

Step 4: Return or recycle your old EE router

Once your new BT broadband service goes live, your old EE broadband service will be cancelled automatically. You’ll receive a final bill from EE following the cancellation, which will reflect your usage of their service up until cancellation.

You can decide what you’d like to do with your old EE broadband hub (you can either keep it, return it or recycle it as you like). However, you should ensure it’s disposed of responsibly to reduce needless electronic waste. If you have an EE TV set-top box, this will need to be returned to EE within 30 days or you’ll be charged £175.

Start your switch from EE to BT →

More Information

Please see the BT website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from BT to EE Broadband.

Are you switching from EE to BT instead? Tap for instructions.

Step 1: Check your BT cancellation fee

To start with, check whether a cancellation fee will apply for ending your BT broadband service.

If you’re already outside the minimum term of your contract with BT, there will be no cancellation fees for ending your BT broadband service. You’ll simply pay for your BT service until the EE Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with BT (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your BT broadband service. This is typically 82.5% of the remaining monthly charges for the rest of your contract. You can get a quote for what this exit fee will be by calling BT customer services on 0800 800 150. Alternatively, there’s more information on how to calculate it within our guide to cancelling BT.

If you’re not sure when your current BT broadband contract comes to an end, you can check by logging in to My BT and going to the My orders section. You’ll find the contract end date within the terms of your previously signed BT Broadband contract.

If you have a BT TV subscription, this will be cancelled automatically along with your BT Broadband service. Meanwhile, if you have a BT Mobile plan, you can keep this but you’ll lose the £5 monthly discount for being a BT Broadband customer.

Step 2: Order your EE Broadband service

To progress with your broadband switch from BT to EE, go to EE’s website to order your new EE broadband service.

For more information, select the type of broadband service you're planning to switch to on EE:

At present, EE offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
EE
EE Standard
10Mbps download18 month contract£10£22.50/month
EE
EE Fibre
36Mbps download18 month contract£0£27/month
EE
EE Fibre Plus
67Mbps download18 month contract£0£30/month

See all EE Broadband Deals →

During the online order process, EE will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from BT to EE.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from EE. As long as you do this, EE will arrange for your phone number to be moved over to their service. Note that EE’s fibre broadband plans don’t currently include a home phone service. You’ll need to pay a little bit extra if you’d like to add a landline service to EE broadband.

There's no need for you to contact BT to cancel your old home broadband service. This is because the old BT service will be cancelled for you automatically on the go-live date when your broadband service transfers to EE.

Step 3: Plug in your EE Smart Hub on the go-live date

In advance of your broadband service switching over, EE will send you a new EE Smart Hub through the post. The exact router or hub you recieve from EE will depend on the plan you choose. Customers choosing ADSL will get the Bright Box 1 and customers choosing Fibre will get the EE Smart Hub. Customers with EE Smart Wi-Fi will get a EE Smart Wi-Fi Router and Disc.

On the go-live date for your EE broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new EE Smart Hub. There'll be instructions inside the package on how you can set up the new EE Smart Hub.

Your new EE Smart Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your BT router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by EE. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to EE Smart Hub administration screen to change the Wi-Fi network details back to what you had before on BT.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new EE Smart Hub.

Step 4: Return or recycle your old BT router

Once your new EE broadband service goes live, your old BT broadband service will be cancelled automatically. You’ll receive a final bill from BT following the cancellation, which will reflect your usage of their service up until cancellation.

After the transfer of your service to EE, you may need to return your old hub to BT:

  • If you signed up to BT Broadband after the 13th December 2019, you’ll have 60 days to return your old BT Broadband Hub. A fee of around £50 will be charged if you fail to return it.
  • If you signed up to BT Broadband before the 13th December 2019, you can decide what to do with the old hub. You’re encouraged to return it or recycle it if possible to minimise electronic waste.

Alternatively, if you bought your own equipment through BT’s online store, it’s yours to keep and there’s no need to return it.

If you’re still using a BT-provided e-mail address, this will stop working 60 days after you cancel your BT Broadband service. If you’d like to keep it, you’ll need to pay for BT’s Premium Email service which costs £7.50/month for up to 11 email addresses. Email addresses provided by BT end with @btinternet.com, @btopenworld.com or @talk21.com.

We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from BT to EE →

More Information

Please see the EE website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

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