Whether you're joining Vodafone or leaving for a different network, it's a straightforward process to keep your old phone number.

Vodafone PAC CodeIf you're leaving Vodafone and joining another network or if you're leaving another network in order to join Vodafone, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Vodafone For Another Network

Vodafone

If you're leaving Vodafone and joining another network, you can take your phone number with you.

Start by asking Vodafone to issue you with a PAC Code. You can get a PAC Code from Vodafone by calling 191 on your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone.

You can request a PAC Code over the phone at any time during Vodafone's opening hours:

Monday - Friday8.00am - 9.00pm
Saturday8.00am - 9.00pm
Sunday8.00am - 9.00pm

It's always free to get a PAC Code from Vodafone (it's your legal entitlement). After getting your Vodafone PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Vodafone PAC Code

Your new network provider:

Joining Vodafone From Another Network

Vodafone

If you're joining Vodafone from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Vodafone.

After getting the PAC Code, you should order your new handset or SIM card directly from Vodafone's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Vodafone deals, please see this page on Vodafone's website.

Get the Latest Deals from Vodafone →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Vodafone, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on Vodafone's online form. Alternatively, you can give the PAC Code to Vodafone by calling 191 on your Vodafone handset. You can also call 03333 040 191 from any other phone.

Providing your PAC Code to Vodafone
The PAC Code should be submitted through a form on Vodafone's website.

If your PAC Code is provided before 5.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On Vodafone

Vodafone
Vodafone

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Vodafone PAC Code. You can simply upgrade via Vodafone's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Vodafone website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Vodafone PAC Code or when transferring their phone number from another network to Vodafone.

Your Comments 1,620 so far

We would love to hear your comments: either about using a Vodafone PAC Code or transferring your phone number from another network to Vodafone. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1620 comments about transferring a phone number, please see the main PAC Codes article.

  • I currently have a personal EE contract but want to take my number to a Vodafone business contract, can I transfer from personal to business?
    Thanks

    Keela transferred a phone number from EE to Vodafone.

    • Hi Keela,
      Thanks for your comment. Yes, absolutely, you can move your phone number over from a consumer contract onto a business contract. There is no requirement for the new contract to be held in the same name as your original contract.
      Hope this helps,
      Ken

  • Hi I’m with Vodafone at the moment and just got a sim only deal with bt and want to keep my number .
    If I put the bt sim in my phone and use the new number to check the coverage for a few days can I then use a pac code to change the number.

    Adrian transferred a phone number from Vodafone to BT Mobile.

    • Hi Adrian,
      Yes, you can use your PAC Code to move the phone number over at any time! I’d definitely recommend testing out the BT Mobile SIM card for a few days before moving your phone number over. This would reduce any complication should you need to return the SIM card to BT for any reason.
      Hope this helps,
      Ken

    • Hi Chris,
      Vodafone should be able to do this for you, without the need for you to request a PAC Code. If you give their customer services team a call (dial 191 from your Vodafone handset), they should be able to arrange this for you.
      Hope this helps,
      Ken

Load more comments (216)

Leave a Reply

Your e-mail address will never be published. By default, I'll use it to send you an update when there are replies to your comment. However, if you don't want to receive this, you can disable it using the dropdown menu below: