Whether you're joining Vodafone or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving Vodafone and joining another network or if you're leaving another network in order to join Vodafone, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Vodafone and joining another network
Transfer your Vodafone phone number onto a different network.
- I'm joining Vodafone from another network
Transfer your phone number onto a new account with Vodafone.
- I'm upgrading my Vodafone phone or SIM card
Transfer your phone number from one Vodafone account to another Vodafone account.
Leaving Vodafone For Another Network
If you're leaving Vodafone and joining another network, you can take your phone number with you.
Start by asking Vodafone to issue you with a PAC Code. You can get a PAC Code from Vodafone by calling 191 on your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone.
You can request a PAC Code over the phone at any time during Vodafone's opening hours:
|Monday - Friday||8.00am - 9.00pm|
|Saturday||8.00am - 9.00pm|
|Sunday||8.00am - 9.00pm|
It's always free to get a PAC Code from Vodafone (it's your legal entitlement). After getting your Vodafone PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining Vodafone From Another Network
If you're joining Vodafone from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Vodafone.
After getting the PAC Code, you should order your new handset or SIM card directly from Vodafone's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Vodafone deals, please see this page on Vodafone's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from Vodafone, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, your PAC Code should be entered on Vodafone's online form. Alternatively, you can give the PAC Code to Vodafone by calling 191 on your Vodafone handset. You can also call 03333 040 191 from any other phone.
If your PAC Code is provided before 5.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.
Upgrading Your Plan On Vodafone
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Vodafone PAC Code. You can simply upgrade via Vodafone's website. For more information, please select the type of tariff you're planning to move to:
For discussion, please see the comments on this page. They show other people's experiences either when using a Vodafone PAC Code or when transferring their phone number from another network to Vodafone.