Whether you're joining Vodafone or leaving for a different network, it's a straightforward process to keep your old phone number.

Vodafone PAC CodeIf you're leaving Vodafone and joining another network or if you're leaving another network in order to join Vodafone, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Vodafone For Another Network


If you're leaving Vodafone and joining another network, you can take your phone number with you.

Start by asking Vodafone to issue you with a PAC Code. You can get a PAC Code from Vodafone by calling 191 on your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone.

You can request a PAC Code over the phone at any time during Vodafone's opening hours:

Monday - Friday8.00am - 9.00pm
Saturday8.00am - 9.00pm
Sunday8.00am - 9.00pm

It's always free to get a PAC Code from Vodafone (it's your legal entitlement). After getting your Vodafone PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Vodafone PAC Code

Your new network provider:

Joining Vodafone From Another Network


If you're joining Vodafone from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Vodafone.

After getting the PAC Code, you should order your new handset or SIM card directly from Vodafone's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Vodafone deals, please see this page on Vodafone's website.

Get the Latest Deals from Vodafone →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Vodafone, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on Vodafone's online form. Alternatively, you can give the PAC Code to Vodafone by calling 191 on your Vodafone handset. You can also call 03333 040 191 from any other phone.

Providing your PAC Code to Vodafone
The PAC Code should be submitted through a form on Vodafone's website.

If your PAC Code is provided before 5.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On Vodafone


If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Vodafone PAC Code. You can simply upgrade via Vodafone's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Vodafone website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Vodafone PAC Code or when transferring their phone number from another network to Vodafone.

Your Comments 1,507 so far

We would love to hear your comments: either about using a Vodafone PAC Code or transferring your phone number from another network to Vodafone. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1507 comments about transferring a phone number, please see the main PAC Codes article.

    • Hi Chris,
      Vodafone should be able to do this for you, without the need for you to request a PAC Code. If you give their customer services team a call (dial 191 from your Vodafone handset), they should be able to arrange this for you.
      Hope this helps,

  • Hi I have just ported my numebr from Vodafone to Lyca mobile and my balance started deducting by itself without making any phone calls. Which I frustrating called Lyca asked for pac code and I have been told I need to use their network for 90 days before I request for pac code. I think Lyca here forcing me to use their services even if I don’t want to use. 69515647 Ref number

    Ali transferred a phone number from Vodafone to Lycamobile.

    • Hi Ali,
      Sorry to hear about the problems you’ve experienced on Lycamobile.
      With regards to the balance deductions, is it possible that Lycamobile might be charging you for the use of mobile data? You should make sure this feature is disabled on your phone if you don’t have an active price plan on your account.
      With regards to the PAC Code from Lycamobile, they cannot force you to stay on the network for a minimum amount of time. You should continue to pursue a PAC Code from them (as per your legal entitlements) – alternatively, I recommend putting a formal complaint in writing with them via the process described here.

  • Hello, transferred from Vodafone to Virgin today and Virgin advised after I gave my pac code that I won’t have use of my phone until Tuesday midnight, which will be three and half days with no phone!

    Is there anything I can do about this, can I use my Vodafone sim card in a different handset during this time??

    Many thanks

    Fiona transferred a phone number from Vodafone to Virgin Mobile.

    • Hi Fiona,
      Thanks for your comment. Are you still without coverage on your Virgin handset? It isn’t typically for you to be left without a phone when transferring your phone number. Whilst you’re waiting for the transfer, both mobile networks will typically work – it’s just your phone number will still be attached to the old SIM card from Vodafone, and your Virgin SIM card will have the temporary number.

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