Whether you're joining Vodafone or leaving for another network, it's a straightforward process to keep your existing phone number.

Vodafone PAC CodeIf you're leaving Vodafone to join another network, or if you're leaving another network in order to join Vodafone, it's super easy to keep your current phone number.

All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Vodafone For Another Network

Vodafone

If you're leaving Vodafone to join another mobile network, you can take your phone number with you using a PAC Code from Vodafone.

There are three ways to request a Vodafone PAC Code:

  1. Online: You can get a PAC Code from Vodafone by logging in to the My Vodafone website. Once you've logged in, go to Account settings > Mobile switching.
  2. By Text Message: You can get a Vodafone PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Vodafone.
  3. By Phone: You can get a PAC Code by calling Vodafone. To do this, call them on 191 using your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone. You'll need to call during Vodafone's opening hours (Monday-Friday 8am-9pm, Saturday 8am-9pm, Sunday 8am-9pm).

It's always free to get a PAC Code from Vodafone, and it's your legal entitlement to be able to recieve one. If any cancellation fees apply to your Vodafone contract, they should also tell you what this will be at the same time as sending you a PAC Code.

Once you have your Vodafone PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:

PAC Code Finder: How to use your Vodafone PAC Code

Your new mobile network:

Don’t want to keep your Vodafone phone number? You can request a STAC Code from Vodafone instead.

Vodafone STAC Code (Leave Vodafone Without Keeping Your Number)

If you’d like to leave Vodafone without keeping your current phone number, you’ll need to request a Vodafone STAC Code rather than a PAC Code. There are three ways to get a STAC Code from Vodafone:

  1. Online: You can get a STAC Code from Vodafone by logging in to the My Vodafone website. After logging in, go to Account settings > Mobile switching.
  2. By Text Message: You can get a Vodafone STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Vodafone.
  3. By Phone: You can get a STAC Code by calling Vodafone. Call them on 191 using your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone. You'll need to call during Vodafone's opening hours (Monday-Friday 8am-9pm, Saturday 8am-9pm, Sunday 8am-9pm).

Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Vodafone STAC Code.

Joining Vodafone From Another Network

Vodafone

If you're joining Vodafone from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Vodafone.

After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Vodafone's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Vodafone deals, please see this page on Vodafone's website.

Get the Latest Deals from Vodafone →

When Your New Phone Arrives...

Once your new phone or SIM card arrives from Vodafone, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the transfer, your PAC Code should be submitted through Vodafone's online form. Alternatively, you can give the PAC Code to Vodafone by calling 191 on your Vodafone handset. You can also call 03333 040 191 from any other phone.

Providing your PAC Code to Vodafone
The PAC Code should be submitted through a form on Vodafone's website.

If your PAC Code is provided before 5pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Vodafone first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.

Upgrading Your Plan On Vodafone

Vodafone
Vodafone

If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Vodafone PAC Code. You can simply upgrade via Vodafone's website. For more information, please select the type of Vodafone price plan you're planning to move to:

More Information

For more information, please see the Vodafone website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.

For discussion, please see the comments below on this page. They show other people's experiences using a Vodafone PAC Code or moving their phone number from another network to Vodafone.

Your Comments 1,681 so far

We would love to hear your comments: either about using a Vodafone PAC Code or transferring your phone number from another network to Vodafone. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1681 comments about transferring a phone number, please see the main PAC Codes article.

  • Hi Ken,
    I would be so grateful if you or anyone can help with this scenario I am experiencing with Vodafone. I am changing my contract provider (from Vodafone to mobiles.co.uk) but keeping the same network provider (currently Vodafone). I have spent over 2 hours simply asking for them to cancel my contract with them and provide me with a pac code so I am able to keep my number and use my new phone but they have told me I will need to see out my 30 day cancellation period and only then can I apply, using a form from Vodafone, for my pac code. After submitting this ‘form’ I will then have to wait further for them to issue me with the pac code. They have refused to issue me with a pac code now and have told me I will not be able to use my current sim in my new phone so I cannot use my new phone until after this 30 day period. During this conversation, which was in a Vodafone chat so I have been able to print the full discussion, they obviously tried to make me stay with them by offering a more costly contract (but so much better because going with a third party will cause me no end of problems) and I point blank refused. They continued with this line of pressure sell or the world will blow up many times after I said no. It was then they refused to give me a pac code number. Is this standard practice if you are staying with the same network but different contract provider or can I simply text 65075 and do it that way without being blackmailed from a sales advisor because I don’t want to renew my contract with them? I like the Vodafone network coverage but not them as a provider as I have had serious problems from with my sons contract that ended up with a higher authority so as a contract provider, they are appalling.
    Thankyou for any help

    Lorraine transferred a phone number within Vodafone.

    • Hi Lorraine,
      Thanks for your comment. Unfortunately, networks like Vodafone really don’t like you to sign up for their subsidised “new customer deals” on retailers like Mobiles.co.uk. This is because they make a lot less money from them, and they have to pay out a commission to the other retailer for acquiring a new customer (which they believe they already own the relationship with). This is the reason they aren’t offering you the same deal through their direct upgrades channel.
      Sadly, the PAC Code process and all of the legal entitlements around that only apply when you’re moving from one mobile network to another. It doesn’t apply to upgrades or tariff changes on the same network. One way to get around this is by porting out to another network, and then immediately back in from that network to Vodafone. You can get a free Pay As You Go SIM card (e.g. from ASDA Mobile) for that purpose. With text to switch, it should actually be fairly straightforward to do this, as you just need to send a text message on each network. Unless you do that, your only other option is asking Vodafone to move you over internally, but it sounds like they’re not very keen to play ball…
      Ken

  • Hi. I’ve moved from Vodafone to Virgin Mobile and advised them of my PAC code and was told it would be completed by midnight the next day (this was 1pm). Didn’t work, called Virgin again and was told to take out the SIM card, wait 2 minutes and that would definitely work. It didn’t. Third phone call, told it would be completed by midnight the next day. It wasn’t. It has now been “escalated as an urgent case” which will take 3-5 working days!! That’s 8 days not being able to receive calls or texts. And that’s on both my old number I’m trying to transfer and the new number Virgin gave me. Do you know who is responsible, Vodafone or Virgin Mobile? Not happy!!

    Angela transferred a phone number from Vodafone to Virgin Mobile.

    • Hi Angela,
      I’m really sorry to hear about the problems you’ve had moving your phone number from Vodafone to Virgin. For issues with porting, it’s your new mobile network’s responsibility (so in this case, responsibility lies with Virgin). Whatever happens, I’d recommend putting this in writing with a formal complaint (both to ensure it’s dealt with ASAP but also for record). I believe Ofcom have said that compensation is also due in cases like yours where there is disruption to the phone number transfer.
      Ken

  • Natasha Kingham said:

    I have a Vodafone payg account but I want to change it to a monthly business account and keep my number. How do I do that?

    Natasha Kingham transferred a phone number within Vodafone.

    • Hi Natasha,
      Thanks for your comment. There are two ways you really do this:
      (1) You can port your phone number out to a free Pay As You Go SIM card on a different mobile network. Once you’ve done that, you can port your phone number back in to your Vodafone Business contract.
      (2) If you want to avoid doing that, you should get in touch with Vodafone Customer Services to see if they’re able to do it for you directly. Unfortunately, I’m not quite sure how it works for consumer plan to business plan transfers, so this is probably something you’ll need to discuss directly with them. Generally, for a consumer plan to consumer plan transfer, this should be pretty straightforward (albeit, you might not be able to get the full range of new customer deals).
      Hope this helps,
      Ken

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