Whether you're joining Vodafone or leaving for another network, it's a straightforward process to keep your existing phone number.

Vodafone PAC CodeIf you're leaving Vodafone to join another network, or if you're leaving another network in order to join Vodafone, it's super easy to keep your current phone number.

All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Vodafone For Another Network

If you're leaving Vodafone to join another mobile network, you can take your phone number with you using a PAC Code from Vodafone.

There are three ways to request a Vodafone PAC Code:

  1. Online: You can get a PAC Code from Vodafone by logging in to the My Vodafone website. Once you've logged in, go to Account settings > Mobile switching.
  2. By Text Message: You can get a Vodafone PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Vodafone.
  3. By Phone: You can get a PAC Code by calling Vodafone. To do this, call them on 191 using your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone. You'll need to call during Vodafone's opening hours (Monday-Friday 8am-9pm, Saturday 8am-9pm, Sunday 8am-9pm).

It's always free to get a PAC Code from Vodafone, and it's your legal entitlement to be able to recieve one. If any cancellation fees apply to your Vodafone contract, they should also tell you what this will be at the same time as sending you a PAC Code.

Once you have your Vodafone PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:

PAC Code Finder
Find out how to use your Vodafone PAC Code

Your new mobile network:

Don’t want to keep your Vodafone phone number? You can request a STAC Code from Vodafone instead.

Vodafone STAC Code (Leave Vodafone Without Keeping Your Number)

If you’d like to leave Vodafone without keeping your current phone number, you’ll need to request a Vodafone STAC Code rather than a PAC Code. There are three ways to get a STAC Code from Vodafone:

  1. Online: You can get a STAC Code from Vodafone by logging in to the My Vodafone website. After logging in, go to Account settings > Mobile switching.
  2. By Text Message: You can get a Vodafone STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Vodafone.
  3. By Phone: You can get a STAC Code by calling Vodafone. Call them on 191 using your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone. You'll need to call during Vodafone's opening hours (Monday-Friday 8am-9pm, Saturday 8am-9pm, Sunday 8am-9pm).

Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Vodafone STAC Code.

Joining Vodafone From Another Network

If you're joining Vodafone from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Vodafone.

After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Vodafone's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Vodafone deals, please see this page on Vodafone's website.

Get the Latest Deals from Vodafone →

If you're buying your new Vodafone plan through a reseller, tap on their logo for more information:

When Your New Phone Arrives...

Once your new phone or SIM card arrives from Vodafone, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the transfer, your PAC Code should be submitted through Vodafone's online form. Alternatively, you can give the PAC Code to Vodafone by calling 191 on your Vodafone handset. You can also call 03333 040 191 from any other phone.

Providing your PAC Code to Vodafone
The PAC Code should be submitted through a form on Vodafone's website.

If your PAC Code is provided before 5pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Vodafone first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.

Upgrading Your Plan On Vodafone

If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Vodafone PAC Code. You can simply upgrade via Vodafone's website. For more information, please select the type of Vodafone price plan you're planning to move to:

More Information

For more information, please see the Vodafone website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.

For discussion, please see the comments below on this page. They show other people's experiences using a Vodafone PAC Code or moving their phone number from another network to Vodafone.

Your Comments 1,881 so far

We would love to hear your comments: either about using a Vodafone PAC Code or transferring your phone number from another network to Vodafone. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1881 comments about transferring a phone number, please see the main PAC Codes article.

  • Anthea Williams said:

    Hi Ken I hope you can advise me. I have bought a new phone through Mobiles.co.uk. I am leaving Vodaphone and have been given PAC number. The network for the new phone is again Vodaphone. Could you explain to me the procedure for keeping my number using the PAC code as seems convoluted. Many thanks

    Anthea Williams transferred a phone number within Vodafone.

    • Hi Anthea,
      Thanks for your comment. Technically speaking, you would have signed up again as a new Vodafone customer via Mobiles.co.uk, as opposed to an upgrading as an existing Vodafone customer. Therefore, you may need to transfer out to another network, before moving your phone number from that network back to Vodafone. You can order a free Pay As You Go SIM card for this purpose (e.g. from giffgaff) and follow the step-by-step instructions in our PAC Code Finder.
      Hope this helps,
      Ken

  • Hi

    I have been with “Three network” for more than two years, my contract has been over in January 2020 but you are still charging me like before. Now for personal reason, I want to switch from Three to Vodafone, I have spoken to “Three call centre” more than four times in the last 8 days, to asked for the PAC number and the guys very time told me you have got PAC number between 24 hours or 48 hours, but now after 8 days, I have got nothing that is not legal. The last person I was speaking to on 23/08/2020 Sunday afternoon his name is “SUHEB”. Unfortunately, I am still waiting for this number!!!! Three customer service is very disappointed and is not reliable.

    Please Please..! give me the PAC number ASAP so that I can at least leave Three with a good memory.

    Kind Regards,

    Seyed Yamani

    Seyed Yamani transferred a phone number from Three to Vodafone.

    • Hi Seyed,
      Thanks for your comment. This is a third-party website so I don’t represent Three and cannot answer on their behalf. However, is there a reason you’re unable to get your PAC Code via text message or through Three’s website/mobile application? You can get a PAC Code straight away without needing to talk to a person by texting PAC followed by your date of birth in DDMMYY format to 65075.
      Ken

  • The form just simply doesn’t work to switch over from Vodafone to Lyca. I’ve tried it several times and each time it tells me to check the values. But which values are causing the problem? I don’t want to phone Lyca and speak to someone and be charged 9 pence a minute for something Lyca claim they can do for free using a online form. I’ll take my business elsewhere.

    Kyle transferred a phone number from Vodafone to Lycamobile.

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