Whether you're joining 1pMobile or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving 1pMobile and joining another network or if you're leaving another network in order to join 1pMobile, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving 1pMobile and joining another network
Transfer your 1pMobile phone number onto a different network.
- I'm joining 1pMobile from another network
Transfer your phone number onto a new account with 1pMobile.
- I'm upgrading my 1pMobile phone or SIM card
Transfer your phone number from one 1pMobile account to another 1pMobile account.
Leaving 1pMobile For Another Network
If you're leaving 1pMobile and joining another network, you can take your phone number with you.
Start by asking 1pMobile to issue you with a PAC Code. You can get a PAC Code from 1pMobile by calling 03333 442278 on your 1pMobile handset. Alternatively, dial 03333 442278 from any other phone.
You can request a PAC Code over the phone at any time during 1pMobile's opening hours:
|Monday - Friday||9.00am - 5.30pm|
It's always free to get a PAC Code from 1pMobile (it's your legal entitlement). After getting your 1pMobile PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining 1pMobile From Another Network
If you're joining 1pMobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to 1pMobile.
After getting the PAC Code, you should order your new handset or SIM card directly from 1pMobile's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest 1pMobile deals, please see this page on 1pMobile's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from 1pMobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, your PAC Code should be entered on 1pMobile's online form. Alternatively, you can give the PAC Code to 1pMobile by calling 03333 442278 on your 1pMobile handset. You can also call 03333 442278 from any other phone.
Once you've provided your PAC code to 1pMobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Upgrading Your Plan On 1pMobile
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a 1pMobile PAC Code. You can simply upgrade via 1pMobile's website. For more information, please select the type of tariff you're planning to move to:
For discussion, please see the comments on this page. They show other people's experiences either when using a 1pMobile PAC Code or when transferring their phone number from another network to 1pMobile.