Whether you're joining BT Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving BT and joining another network or if you're leaving another network in order to join BT, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving BT and joining another network
Transfer your BT Mobile phone number onto a different network.
- I'm joining BT from another network
Transfer your phone number onto a new account with BT Mobile.
- I'm upgrading my BT phone or SIM card
Transfer your phone number from one BT account to another BT account.
Leaving BT For Another Network
If you're leaving BT Mobile and joining another network, you can take your phone number with you.
Start by asking BT to issue you with a PAC Code. You can get a PAC Code from BT Mobile by calling 150 on your BT Mobile handset. Alternatively, dial 0800 800 150 from any other phone.
You can request a PAC Code over the phone at any time during BT Mobile's opening hours:
|Monday - Friday||8.00am - 8.00pm|
|Saturday||9.00am - 6.00pm|
|Sunday||9.00am - 6.00pm|
It's always free to get a PAC Code from BT Mobile (it's your legal entitlement). After getting your BT PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining BT From Another Network
If you're joining BT Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to BT Mobile.
After getting the PAC Code, you should order your new handset or SIM card directly from BT's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest BT deals, please see this page on BT Mobile's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from BT Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, your PAC Code should be entered on BT Mobile's online form. Alternatively, you can give the PAC Code to BT Mobile by calling 150 on your BT Mobile handset. You can also call 0800 800 150 from any other phone.
If your PAC Code is provided before 3.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 3.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.
Upgrading Your Plan On BT
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a BT Mobile PAC Code. You can simply upgrade via BT Mobile's website. For more information, please select the type of tariff you're planning to move to:
For discussion, please see the comments on this page. They show other people's experiences either when using a BT PAC Code or when transferring their phone number from another network to BT Mobile.