Shell Energy offers home broadband with unlimited downloads and a 3% discount on fuel from Shell petrol stations.

In the UK, Shell offers a range of home broadband plans, starting from £21.99/month on an 18-month contract. Offered through Shell Energy, the UK-based utilities arm of Shell, the broadband plans come with unlimited downloads plus a 3% saving on fuel when you fill up your car at Shell petrol stations.

At present, Shell offers three different home broadband plans, differing based on the download speeds you’re able to get. Average download speeds of 11Mbit/s are available on the entry-level Fast Broadband plan, increasing up to 35Mbit/s on Superfast Fibre Broadband and 63Mbit/s on Superfast Fibre Plus Broadband.

In this article, we’ll review Shell Energy Broadband. We’ll start by looking at the price plans they offer, what’s included and what you’ll need to pay extra for. We’ll then compare the download speeds available on each plan, before looking at Shell’s broadband router and the discount on filling up your car. Finally, we’ll discuss coverage and availability of the service.

Shell Energy Broadband Plans

In the UK, Shell Energy currently offers three home broadband plans:

  • Fast Broadband (11Mbit/s average): Shell’s entry-level home broadband plan uses ADSL technology on your BT Openreach phone line. The service is available in most UK homes, and gives an average download speed of 11Mbit/s.
  • Superfast Fibre Broadband (35Mbit/s average): Shell’s fibre broadband service uses fibre-to-the-cabinet (FTTC) technology. On the Superfast Fibre Broadband plan, you’ll get an average download speed of 35Mbit/s.
  • Superfast Fibre Broadband Plus (63Mbit/s): At present, Shell’s fastest home broadband service is known as Superfast Fibre Broadband Plus. Offering download speeds of around 63Mbit/s, it also uses fibre-to-the-cabinet (FTTC) technology.

Shell doesn’t currently offer any home broadband plans faster than 63Mbit/s (e.g. plans using cable, or FTTH technology). If you’re looking for even faster download speeds, considering a different ISP like Virgin Media Broadband, Sky Broadband, Vodafone Broadband or BT Broadband. Alternatively, if you’re not able to get fibre broadband in your home, consider a 4G or 5G-based home broadband service instead.

Fast Broadband

Shell’s entry-level home broadband service is known as Fast Broadband. Making use of ADSL technology, the service is delivered through your BT Openreach phone line.

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Shell Energy Broadband
Fast Broadband
11Mbps download18 month contract£0£21.99/month

See all Shell Broadband Deals →

On Fast Broadband, Shell currently advertises an average download speed of 11Mbit/s along with an average upload speed of 1Mbit/s. In reality, speeds will vary for each customer based on the distance from your home to your nearest telephone exchange. Download speeds could be as high as 17Mbit/s if you’re living close to your exchange, or it could be as low as 1 or 2Mbit/s if you’re living a long way from your exchange. A personalised speed estimate is available from Shell’s website.

There’s an 18-month contract when you sign up for Shell’s Fast Broadband service. The cost of your line rental is also included in the price.

Superfast Fibre Broadband

Shell offers a choice of two fibre broadband plans, known as Superfast Fibre Broadband and Superfast Fibre Broadband Plus. Both are available in around 91% of UK homes and use fibre-to-the-cabinet (FTTC) technology. This is delivered through your BT Openreach phone line.

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Shell Energy Broadband
Superfast Fibre
35Mbps download18 month contract£0£24.99/month
with £50 reward card
Shell Energy Broadband
Superfast Fibre Plus
63Mbps download18 month contract£0£35.99/month
with £50 reward card

See all Shell Fibre Broadband Deals →

Both Superfast Fibre Broadband plans require you to sign up for an 18-month contract.

Call Charges

As part of taking Shell Energy Broadband, you’ll also need to take your landline rental from Shell. The line rental charge is already included in the cost of your home broadband plan, but phone calls aren’t included within the base package.

If you regularly make phone calls from your landline, you can add one of Shell’s two inclusive calling plans:

  • Evening and Weekends Plus Calling Plan (£4/month): Inclusive evening and weekend calls to UK landlines and mobiles (that’s most UK phone numbers beginning with 01, 02, 03 and 07). Evenings are defined on the service as being from 7pm to 7am.
  • Anytime Plus Calling Plan (£8/month): Inclusive calls to other UK landline and mobile numbers (most phone numbers beginning with 01, 02, 03 and 07).

Your inclusive phone calls can last for a maximum of one hour, after which you’ll be charged the standard 13p/minute rate. You can avoid this by hanging up and re-dialling after one hour.

If you don’t add a calling plan to your package, phone calls will be charged on a Pay As You Go basis at 13p/minute. There’s also a 20p connection charge for each call you make (this only applies to phone calls that are not covered by a plan).

Shell Broadband Download Speeds

The average and maximum download speeds on Shell Energy home broadband are as follows:

Shell Broadband Plan Download Speed Upload Speed Technology
Fast Broadband 11Mbit/s avg. download speed
(up to 17Mbit/s max download)
1Mbit/s avg. upload speed
(up to 1Mbit/s max upload)
Superfast Fibre 35Mbit/s average download
(up to 38Mbit/s max download)
9Mbit/s average upload
(up to 9.5Mbit/s max upload)
VDSL2 (fibre-to-the-cabinet)
Superfast Fibre Plus 63Mbit/s average download
(up to 76Mbit/s max download)
17Mbit/s average upload
(up to 19Mbit/s max upload)
VDSL2 (fibre-to-the-cabinet)

The average speeds advertised by Shell are based on what at least 50% of customers are able to get during peak usage hours (8pm to 10pm). Meanwhile, the maximum download speed and maximum upload speed is based on a theoretical maximum for what is possible with the technology.

In practice, the speeds you’ll actually get will depend very much on your phone line connection. For the Fast Broadband service (which is based on ADSL technology), the speeds you’ll get are determined by the distance to your nearest telephone exchange. Meanwhile, for Superfast Fibre Broadband, the speeds you’ll get are determined by the distance from your home to the nearest green street cabinet.

Because the speeds you’re able to get depend very much on your location, it’s best to get a personalised speed estimate before deciding on a plan. You can do this by entering your address on the Shell Energy Broadband website:

Check Shell Energy Broadband Speeds →

Shell Broadband Router

Customers signing up for Shell Energy Broadband will be sent a Technicolor TG588V V2 router. The router attaches to your landline socket and shares your broadband internet connection with other devices using wi-fi or Ethernet.

The Technicolor router supplied by Shell Energy Broadband is fairly basic, especially when compared to what other providers are now offering. The router only supports single-band wi-fi (802.11n at 2.4GHz), so it isn’t possible to use dual-band wi-fi on your devices (5GHz Wi-Fi). In addition, whilst there are 4 Ethernet sockets for connecting wired devices to your network, these are only Fast Ethernet sockets with a maximum speed of 100Mbit/s. This is slower than the more modern Gigabit Ethernet sockets you’ll find on many other routers.

When cancelling your Shell Energy Broadband service, you’ll need to return your router to Shell. If you don’t return your router at the end of your contract, an additional charge of £35 will be made on your final bill.

Shell Petrol Discount

Once your Shell Energy Broadband service has started, you’ll be eligible for a discount when filling up your car at Shell. The discount is currently 3% on fuel from Shell including V Power, main grade petrol, main grade diesel and LPG. The 3% discount is available on up to 60 litres of fuel each month.

Assuming you were to make full use of the discount each month, this could equate to a saving of around £2.30 on filling up your car each month (based on an average price of 127.7p for a litre of unleaded petrol). Of course, this assumes you’d be filling up your car anyway at Shell. In reality, however, you should continue comparing prices with other petrol stations to ensure you’re getting the best value fuel, regardless of the discount.

To get your 3% discount, you’ll need to enrol in the Shell Go+ app. In addition to the 3% saving you’ll get on fuel, there may also be other personalised offers and discounts available through the app.

If you’re already a Shell Energy gas or electric customer, you won’t get an additional discount. This is because it’s already available to you as part of your gas or electric service.

In our opinion, the 3% discount on fuel is a nice bonus if you’re someone who fills up their car occasionally at Shell. However, even if you were to make full use of the discount, the potential savings would only be around £2.30 per month. Therefore, this offer might not be strong enough to convince you to always fill up your car at Shell rather than other places.


Shell uses BT Openreach phone lines to deliver their ADSL and fibre home broadband services.

Check Shell Energy Broadband Coverage →

Nowadays, almost all UK homes should be able to get Shell’s Fast Broadband service (ADSL), though speeds can vary substantially depending on the distance from your home to the nearest telephone exchange.

The Superfast Fibre Broadband service (FTTC) is available in around 91% of UK homes. To sign up, your local Openreach street cabinet will need to have been connected to fibre. There also needs to be available capacity for a new connection at that cabinet (otherwise, a waiting list might apply if all of the available capacity has been used up).

You can check whether Shell Energy Broadband is available where you live by entering your postcode on their website.

First Utility

Shell Energy Broadband was previously known as First Utility Broadband. The name of the service changed in March 2019, following Shell’s takeover of First Utility.

Customers who originally signed up for First Utility Broadband will continue to have their service supplied by Shell Energy Broadband.

More Information

For more information, please see the official Shell Energy Broadband website.

Your Comments 2 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 2 comments from readers. You can add your own comment here.

  • I am concerned at the above post because I have similar feelings about the scam way Shell Energy Broadband works. Especially the crafty “14” day grace that is being used up before we customers get to find out how well their service performs!
    I have been a “Fast Broadband” customer for a 12 month (having used First Utility scheme before) and have struggled to reach 8 to 8.8 mbs download speed using my ethernet conected fast PC. So I seriously challenge the claim of “an average of 11mbs”. It is just not happening and my area has fibre to the cabinet 200 yards away down our road! I recently agreed to a price increase on the monthly rental and call plan from Shell in return for “Superfast Fibre Broadband” of 35mbs download, with a claimed average speed of 29.24mbs download speed (which is considerably lower than 35mbs!! So why make such a misleading claim? is that legal?) They were going to advise me when the change happened. They did not do so except to send me a bill showing the new charge being deducted!
    Well, I now have their new cheap router reffered to above which still gives poor internal wi’fi like the earlier one and I am still only getting 8,8 to 9 mbs download speed according to several reliable test sites. So be wary of Shell’s Broadband sales pitches and especially their “Go” motoring benefit. Their fuel prices are the costliest and the other rewards in the scheme are aimed at travelling sales people etc who frequently by other goods at Shell service stations.! I expect Shell will blame my home set-up and not their cheap, low tech router and poor fibre service – there is always a get out. We just cannot trust any ISP’s these days – especially if you cannot afford to pay £50 pcm for their service, All the claims are exagerated beyond what is actually achievable. So I see it all as a scam industry charging inflated prices for little return in quality of service. Consumers beware!

  • Stay away from them!
    Today was my activation day, first day with their active broadband. Since after a couple of hours I realised that I was downloading at half the speed of my previous provider I contacted them to cancel.
    Their contract says that “you have 14 days to cancel without charge”, unfortunately I discovered that they start calculating the 14 days from when you confirm that you want to switch.
    the day you confirm that you want to switch to them and if I cancelled I would have to pay the full year of supply. Since between the day you sign and the activation date you have to wait 2/3 weeks there is no way to really test their services.

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