Three has scrapped international roaming charges in 71 destinations including in most of Europe, the USA, Australia, Brazil, Singapore and more.

ThreeThree offers a mobile roaming package known as Feel At Home for its UK-based customers. Asking customers to ‘Go Roam’, the charges for using your mobile phone abroad in 71 destinations have been removed on eligible Pay Monthly and Pay As You Go plans. This means you’re able to use your normal UK allowances including your minutes, texts and mobile internet at no additional charge.

The offer makes Feel At Home a great package for anyone who wants to continue using their smartphone when abroad. You’ll be able to continue using your normal smartphone applications including social media, instant messaging and maps. You’ll also be able to stay in touch with friends and family without the need to worry about how much your phone calls will cost.

The full Feel At Home offer is available to customers on both Pay Monthly Advanced plans and Pay As You Go. It’s also available on mobile broadband tariffs for your mi-fi or tablet. If you aren’t currently a customer of Three, you can pick up a Pay As You Go SIM card to take advantage of the offer. Customers with a Pay Monthly Essential price plan have access to a cut-down version of the offer known as ‘Feel At Home In Europe’.

In this article, we review the Feel At Home offer, including the countries it’s available in and the limitations of the deal. We’ll also look at the level of coverage you can expect in each country and at how customers of other mobile networks can benefit from the offer. Finally, we’ll discuss alternative roaming offers that are also available from other providers on the market.

What is Feel At Home?

Feel At Home is the flagship roaming offer from Three UK. With the offer, customers travelling to one of 71 destinations can use their normal UK allowances at no extra charge. This includes your UK minutes, texts and mobile internet.

The full offer is available to customers with a Pay Monthly Advanced price plan or a Pay As You Go tariff. On Three’s lower-cost Pay Monthly Essential price plans, customers will only have access to Feel At Home In Europe.

Feel At Home Countries

The following countries are included in the Feel At Home offer (free roaming in countries marked with an asterisk are not available to Essential plan customers):

  • Australia*
  • Austria
  • Belgium
  • Brazil*
  • Bulgaria
  • Chile*
  • Colombia*
  • Costa Rica*
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • El Salvador*
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guatemala*
  • Guernsey
  • Hong Kong*
  • Hungary
  • Iceland
  • Indonesia*
  • Isle of Man
  • Israel*
  • Italy (includes Sardinia and Sicily)
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau*
  • Malta
  • Netherlands
  • New Zealand*
  • Nicaragua*
  • Norway
  • Panama*
  • Peru*
  • Poland
  • Portugal (includes Azores and Madeira)
  • Republic of Ireland
  • Romania
  • Singapore*
  • Slovakia
  • Slovenia
  • Spain (includes Canary Islands and Balearic Islands)†
  • Sri Lanka*
  • Sweden
  • Switzerland
  • United States of America (including Puerto Rico and US Virgin Islands)*
  • Uruguay*
  • Vietnam*

* Feel At Home in countries outside of Europe (“Feel At Home Around The World”) is not available to customers with a Pay Monthly Essential price plan.
† The Feel At Home offer for Spain includes the Canary Islands (Tenerife, Fuerteventura, Gran Canaria, Lanzarote) and the Balearic Islands (Majorca, Minorca, Ibiza, Formentera).

The offer, when used in countries outside of Europe, is known as “Feel At World Around The World”. When you’re visiting one of these destinations, the potential cost savings can be significant compared to other mobile networks.

Imagine, for example, a family taking a trip to the USA. On other mobile networks, you’re likely to pay at least £1/minute for calling home to the UK. This means a daily phone call of about five minutes would add up to costing you £35 per week. When you add in the cost of accessing the mobile internet (typically at least £5/day but often a lot more), each person in your party could easily run up a bill of £70 or more for just a one-week holiday.

The following table compares the cost of using your mobile phone when abroad in the US:

Network Making a Phone Call Receiving a Phone Call Sending a Text Accessing the Internet
BT Mobile £1.40/minute £1.25/minute 40p/text £5/MB
EE £1.20/minute £1.00/minute 60p/text £4/day for 40MB
giffgaff £1.00/minute £1.00/minute 30p/text 20p per MB
O2 £2.00/minute £2.00/minute 50p/text £7.20 per MB
Orange £1.44/minute £1.44/minute 60p/text £3/day for 20MB
Plusnet Mobile £2.50/minute £1.00/minute 50p/text £8/MB
Sky Mobile 96p/minute 96p/minute 42p/text £5/day to use UK allowance
Tesco Mobile £1.29/minute 89p/minute 40p/text £5/MB
T-Mobile UK £1.44/minute £1.44/minute 60p/text £4/day for 20MB
Three Included Included Included Included
Virgin Mobile £1.80/minute £1.20/minute 36p/text £20/week for 50MB
Vodafone £6/day to use your UK allowance of minutes, texts & internet

Comparison of standard roaming charges for using your smartphone abroad in the US. Costs shown are for calling and texting a UK-based number.

Because of the large price differential compared to other mobile networks, it will sometimes work out to be hugely beneficial getting a SIM card from Three for your trip abroad.

View Pay Monthly SIM Cards → View Pay As You Go SIM Cards →

When using Feel At Home In Europe, you’re unlikely to save very much money compared to your current mobile network. This is because all UK mobile networks have been legally obliged to provide EU roaming at no extra cost since June 2017.

Out of Bundle Charges

With Feel At Home, you’re able to use your normal UK allowances when travelling abroad. If you run out of inclusive allowances whilst travelling, you’ll pay the following out-of-bundle rates:

Out-of-bundle rates when visiting An EU country A non-EU country
Calling Rates:
Voice calls to the UK 3p/minute 3p/minute
Voice calls to country you’re visiting 3p/minute £1.40/minute
Receiving voice calls Always free
Messaging Rates:
Text message to the UK 2p 2p
Text message to country you’re visiting 2p 2p
Receiving a text message Always free
Internet Rates:
3G Internet 1p/MB 1p/MB

For more information, please see Three’s international roaming guide (enter the name of the country you’re visiting for in-depth information about charges).

It’s worth noting that your UK allowance of minutes and text messages can only be used for contacting other UK-based phone numbers (as well as other EU-based phone numbers when you’re travelling in Europe). For instance, you can use your inclusive allowances to call friends and family in the UK. You can also call fellow holidaymakers if they have a UK-based phone number (including other friends and family members using Feel At Home). If you’d like to call or text a phone number based in another country, you’ll need to pay an additional amount for this.

Feel At Home on Pay As You Go

Three 321 Pay As You Go

The Feel At Home offer can be used on Three’s Pay As You Go service at the normal rates of 3p/minute, 2p/text and 1p/MB.

To get the best value from Feel At Home, we recommend converting your credit into an All in One bundle. This is a 30-day bundle with inclusive minutes, texts and internet and is fully compatible with the Feel At Home offer:

NetworkMinutesTextsInternetMonthly
Cost
Three3,0003,0001GB£10.00
Three3,0003,0005GB£15.00
Three3,0003,00012GB£20.00
Three3,0003,00030GB£25.00
Three3,0003,000Unlimited£35.00

The inclusive minutes, texts and internet (up to 12GB per month) from an All In One bundle can be used abroad in any Feel At Home country.

On bundles costing £20 or more, you can use up to 12GB per month of your data abroad in a Feel At Home country. There is no limit on the number of inclusive minutes and texts you can use abroad for contacting UK-based phone numbers.

You can order a Pay As You Go SIM card from Three with an All-in-One bundle preloaded. We recommend choosing either the All-in-One 15 or All-in-One 20 bundle. Your SIM card should be activated in the UK before you go abroad.

Limitations & Restrictions

It’s worth being aware that the Feel At Home offer has a number of restrictions:

  1. Tethering and personal hotspot is chargeable when you’re travelling to a Feel At Home country outside of Europe.
  2. Data usage is restricted to 13GB/month if you’re a Pay Monthly customer or 12GB/month if you’re a Pay As You Go customer.
  3. There are restrictions in place so you can’t use the service exclusively abroad.
  4. There’s no 4G internet when you’re travelling abroad: international roaming is limited to 2G and 3G.
  5. Customers with an Essential Pay Monthly plan can’t access Feel At Home outside of Europe.

In the following section, we’ll discuss each of these limitations in more detail.

Tethering Is Chargeable Outside Europe

Personal Hotspot on iPhone

Inside the UK, customers with an Advanced Pay Monthly contract can normally use tethering or personal hotspot to share their mobile internet connection with other devices (e.g. with a laptop or tablet).

If you’re travelling within Europe, tethering can be used as normal on Advanced Pay Monthly contracts. Customers on Pay As You Go can tether from their credit at the normal 1p/MB rate.

If you’re travelling outside Europe, tethering is prohibited unless you buy a £5/day add-on. There’s more information about the £5/day Data Passport add-on on Three’s website:

You can’t use your phone as a Personal Hotspot in our Feel At Home Around the World destinations.

If you want to use your device as a Personal Hotspot [in a Feel At Home Around The World destination] or to stream or connect to Virtual Private Networks (VPNs) at faster speeds, you can choose to purchase our Data Passport, which gives you unlimited, unrestricted data to use until midnight (UK time) on the day of purchase for just £5. You can use this unlimited data allowance to tether or stream to your heart’s content and connect to VPNs.

Fair Usage Policy

When using Feel At Home in Europe, there’s a fair usage policy of 13GB/month on Pay Monthly plans and 12GB/month on Pay As You Go. Further data usage beyond this limit will normally be surcharged at 0.5p/MB (or 0.41p/MB in countries where VAT doesn’t apply). This is a soft limit so you’ll never lose access to mobile data for exceeding this fair usage limit inside Europe.

When using Feel At Home Around The World (i.e. outside of Europe), there’s a fair usage policy of 3000 minutes, 5000 texts and 13GB of internet (or 12GB if you’re a Pay As You Go customer). Outside of Europe, this is a hard limit and if you exceed it, your data usage will be blocked for the rest of your monthly billing period. If you exceed the fair usage limit outside of Europe twice in a rolling 12-month period, Three reserves the right to suspend international roaming on your account.

Living Abroad

The Feel At Home offer is designed for UK residents making a trip abroad (it isn’t designed for people who actually live abroad for an extended amount of time).

When using Feel At Home in Europe, Three will look at the balance of your usage over a rolling 120-day period. If over the 120-day period, you spend the majority of your time abroad in Europe and also use more of your allowances there than you do in the UK, Three reserves the right to add a surcharge to your plan. The surcharge is typically 3.27p/minute, 1.02p/text and 0.5p/MB (slightly lower in countries that are VAT-exempt). You’ll be given at least two weeks notice before a surcharge is applied to your account.

When using Feel At Home Around The World (i.e. outside of Europe), a different limit applies to your usage. Here, Three will look at the number of “complete months” you spend abroad in a Feel At Home country. By complete months, this means you’ve spent the entire month abroad in a Feel At Home country (note: if you’ve also used your phone in the UK or in another country during a given month, it will not count as a complete month). Customers mustn’t spend more than two complete months abroad per year in a Feel At Home Around The World country:

Feel At Home Around the World is intended for our customers who are visiting one of our Feel At Home Around the World destinations for short trips like holidays or business trips. This means that there are some restrictions regarding how you use Feel At Home Around the World.

If you roam exclusively in a Feel At Home Around the World destination for any 2 complete months in a rolling 12 month period, we may suspend international roaming on your account, which means you’ll no longer be able to use your device or allowances abroad. We’d let you know if this were likely to happen first. If you spend a full month abroad but some of that time is spent in a destination that isn’t included in Feel At Home, this restriction won’t apply.

These restrictions are listed in Three’s price guide.

Data Speeds

Three Feel At Home - Jackson Ski
Download speeds are restricted to 2G and 3G when you’re abroad.

At present, Three only offers a 2G and 3G roaming service. You won’t have access to 4G coverage when travelling abroad.

Download speeds may also be restricted when you’re travelling in a Feel At Home country. While streaming and VPN (e.g. for accessing secure corporate networks) should work, the experience will be “slower” than it is in the UK:

You’ll be able to stream and connect to Virtual Private Networks (VPNs) while in a Feel At Home destination, but both of these may be slower than they are in the UK.

If you’d like access to fastest speeds available, you can optionally purchase Three’s £5/day Data Passport add-on. This gives you increased data speeds for streaming and VPN, along with unlimited tethering.

Essential Pay Monthly Plans

If you’ve purchased one of Three’s Essential Pay Monthly price plans, you’ll only be able to use Feel At Home In Europe. When travelling to countries outside of Europe (Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore, Sri Lanka, Uruguay, the US Virgin Islands, the United States or Vietnam), you’ll need to pay international roaming charges as Feel At Home Around The World is not included.

If you’re currently on an Essential price plan, you can benefit from Feel At Home Around The World by upgrading to an Advanced price plan. Alternatively, you can use a Pay As You Go SIM card for the duration of your trip.

Coverage

Three uses a number of partner mobile networks to offer their coverage abroad. Please select the country you’re visiting for an online coverage map relevant to that country:

Country Roaming Partners Check Coverage
Australia Optus
Telstra
Vodafone Hutchison Australia
Check Coverage in Australia
Austria Hutchison Drei Austria Check Coverage in Austria
Belgium BASE Check Coverage in Belgium
Brazil Vivo Check Coverage in Brazil
Bulgaria Globul
MAX
Vivacom
Check Coverage in Bulgaria
Chile Claro
Entel
Check Coverage in Chile
Colombia Movistar
Tigo
Check Coverage in Colombia
Costa Rica Claro
Kolbi ICE
Movistar
Check Coverage in Costa Rica
Croatia Hrvatski Telekom
Tele2
Check Coverage in Croatia
Cyprus MTN
PrimeTel
Check Coverage in Cyprus
Czech Republic T-Mobile CZ
Telefonica O2
Vodafone
Check Coverage in Czech Republic
Denmark 3 Denmark
Telenor
Check Coverage in Denmark
Estonia Elisa
Tele2
Check Coverage in Estonia
El Salvador Claro
Digicel
Check Coverage in El Salvador
Finland Ålands Mobiltelefon
DNA
Elisa
Check Coverage in Finland
France Bouygues
Free Mobile
Orange
Check Coverage in France
Germany O2 Germany
T-Mobile
Check Coverage in Germany
Gibraltar GIBTEL Check Coverage in Gibraltar
Greece Cosmote
Wind Hellas
Check Coverage in Greece
Guatemala Tigo
Telefonica
Check Coverage in Guatemala
Guernsey Sure Check Coverage in Guernsey
Hong Kong 3 Hong Kong Check Coverage in Hong Kong
Hungary T-Mobile (Westel)
Telenor
Check Coverage in Hungary
Iceland Nova Check Coverage in Iceland
Indonesia Hutchison 3 Indonesia Check Coverage in Indonesia
Ireland 3 Ireland
O2 Ireland
Check Coverage in Ireland
Isle of Man Manx Telecom
Sure
Check Coverage in Isle of Man
Israel Orange
Pelephone
Check Coverage in Israel
Italy 3 Italy
Wind
Check Coverage in Italy
Jersey Airtel Jersey
Sure
Check Coverage in Jersey
Latvia Bite
Latvian Mobile
Tele2
Check Coverage in Latvia
Liechtenstein Salt Check Coverage in Liechtenstein
Lithuania Tele2
Orange
Check Coverage in Lithuania
Luxembourg Orange
POST
Tango
Check Coverage in Luxembourg
Macau 3 Macau Check Coverage in Macau
Malta GO Mobile
Melita
Vodafone Malta
Check Coverage in Malta
Netherlands KPN Mobile
T-Mobile
Check Coverage in Netherlands
New Zealand 2degrees
Spark
Check Coverage in New Zealand
Norway Telenor Check Coverage in Norway
Poland Play
T-Mobile
Check Coverage in Poland
Portugal NOS Check Coverage in Portugal
Puerto Rico AT&T
T-Mobile USA
Check Coverage in Puerto Rico
Romania Cosmote Check Coverage in Romania
Singapore M1
Singtel Mobile
StarHub
Check Coverage in Singapore
Slovakia O2 Slovakia
Slovak Telecom
Check Coverage in Slovakia
Slovenia Mobitel
Tusmobil Slovenia
Check Coverage in Slovenia
Spain Movistar
Yoigo
Check Coverage in Spain
Sri Lanka Etisalat
Hutchison
Check Coverage in Sri Lanka
Sweden 3 Sweden Check Coverage in Sweden
Switzerland Salt
Sunrise
Swisscom
Check Coverage in Switzerland
United States AT&T
T-Mobile USA
Check Coverage in United States
Uruguay Telefonica Check Coverage in Uruguay
US Virgin Islands AT&T (Cingular) Check Coverage in US Virgin Islands
Vietnam Vietnamobile Vietnam
Viettel Mobile
Check Coverage in Vietnam

Coverage outside the UK is currently limited to 2G and 3G as Three doesn’t offer any 4G roaming services.

Non-Three Customers

Three Make It Right SIM Card
You can get a Pay As You Go SIM card from Three to benefit from the offer.

Feel At Home is only available to customers on Three. However, customers of other mobile networks can also benefit from the offer by picking up a Pay As You Go SIM card for their trip abroad.

For £15, you’ll get 3000 minutes, 3000 texts and 5GB to use when abroad (this will last for a maximum of 30 days from activation). For £20, you’ll get 3000 minutes, 3000 texts and 12GB of data to use in the UK or abroad.

NetworkMinutesTextsInternetMonthly
Cost
Three3,0003,0001GB£10.00
Three3,0003,0005GB£15.00
Three3,0003,00012GB£20.00
Three3,0003,00030GB£25.00
Three3,0003,000Unlimited£35.00

The inclusive minutes, texts and internet (up to 12GB per month) from an All In One bundle can be used abroad in any Feel At Home country.

You can also use the SIM card abroad at Three’s standard Pay As You Go rates of 3p/minute, 2p/text and 1p/MB.

If you order a Pay As You Go SIM card from Three, you’ll be assigned a new UK-based phone number. If you’d like to continue receiving calls on your existing phone number, you can set up call forwarding from your existing mobile network to Three.

If you’re looking for a longer-term deal, consider getting an Advanced Pay Monthly SIM card from Three. At the time of writing, you can get an Advanced SIM card from £13/month on a 12-month contract or from £18/month on a 30-day contract.

You may need to unlock your smartphone before using a SIM card from Three (see our guides to unlocking an iPhone and unlocking a Samsung Galaxy smartphone). You can transfer your existing phone number to Three using a PAC Code.

Alternative Roaming Offers

  • EE
  • O2
  • Three
  • Vodafone

For more information about roaming offers in Europe, see our guide to European Roam Like Home offers.

If you’re travelling outside of Europe with a Pay Monthly contract on another mobile network, there may be some alternative roaming offers that can save you money on your current network:

  • EE: EE Max
    If you’re a Pay Monthly customer on EE’s Max tariff, you’ll get inclusive roaming in Australia, Canada, Mexico, New Zealand and the USA. On other 4GEE tariffs, roaming is available in these countries for a surcharge of £10/month (subject to a 6-month minimum commitment).
  • O2: O2 Travel
    If you’re a Pay Monthly customer on O2, you may be able to roam in Turkey for £3.99/day and in other selected destinations for £4.99/day.
  • Three: Data Passport
    Three offers unlimited data for £5/day in a number of countries outside of the Feel At Home offer. The £5 Data Passport offer additionally covers Azerbaijan, Canada, Malaysia, Mexico, Moldova, Myanmar, Pakistan, Russia, Saudi Arabia, South Korea, Taiwan, Thailand, Tunisia, Turkey and the United Arab Emirates.
  • Vodafone: Vodafone Global Roaming
    If you’re a Vodafone Pay Monthly customer, you can roam in 60 selected destinations for £6/day.

In general, Three offers the best value roaming in countries where the Feel At Home offer is available (if you’re to spend more than a few days abroad, it’s likely Three will offer much better value). If you’re not already a customer of Three, we recommend getting a Pay As You Go SIM card so you can benefit from the offer.

For more information, see our full guide to international roaming. You may also find it useful to read our guides on using on your smartphone in Europe and in the US.

Keeping Your Phone Number

Transfer Phone Number to Three
It’s a straightforward process to transfer your phone number to Three.

If you’re permanently switching to Three so you can take advantage of the Feel At Home offer, it’s a straightforward process to keep your current phone number.

Start by asking your existing mobile network to provide you with a PAC Code. You can then order your new phone or SIM card from Three’s website.

When it arrives, you’ll need to fill out this form on Three’s website. After submitting your PAC Code, Three will schedule the transfer of your phone number (normally for the next working day). In the meantime, you’ll continue receiving a service from your old mobile network.

For step-by-step instructions on transferring a phone number to Three, please select your current mobile network:

PAC Code Finder: Transfer Your Phone Number to Three

Your current network provider:

  More Options

If you’re only using Three on a temporary basis, it’s best to instead set up call forwarding from your current mobile network. If you transfer your phone number using a PAC Code, the account on your old mobile network will be closed automatically.

More Information

For more information about the Feel At Home offer, please refer to the Three website. You may also find it useful to see Three’s international roaming guide and to read the full FAQs for the offer.

Your Comments 394 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 394 comments from readers. You can add your own comment here.

  • glad i found this great and informative page, my question is , I’m going to Australia for 3 weeks in August, i am with virgin sim only £6.00 month, wont be taking phone as charges are too high, sent away and got a three sim, can i get all you can use data phone and text bundle for this before i leave, getting confusing answers from people,also how do you set up call forwarding from the virgin sim to the three sim,

  • Hi

    Great artcile – so thanks.

    My partner and I are both on Three essentials pay monthly plan.

    If we are both on holiday in France, can we call each other on our Three mobiles for free?

    Also, whilst in France could I call her work (Vodaphone) mobile for free also?

    Appreciate your help.

    Thanks,
    Pete.

    • Hi Pete,
      Indeed – you can call and text each other at no extra charge, using your normal tariff allowances. It’s also fine to call and text UK-based numbers on other networks (e.g. so fine to call her work number on Vodafone).
      Ken

  • Went to Lisbon in June for a week and my experience with Feel at Home was good. Recognised NOS as the network and roamed onto it as soon as I landed.

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