Whether you're joining EE or leaving for a different network, it's a straightforward process to keep your old phone number.

EE PAC CodeIf you're leaving EE and joining another network or if you're leaving another network in order to join EE, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving EE For Another Network

EE

If you're leaving EE and joining another network, you can take your phone number with you.

Start by asking EE to issue you with a PAC Code. You can get a PAC Code from EE by calling 150 on your EE handset. Alternatively, dial 07953 966 250 from any other phone.

You can request a PAC Code over the phone at any time during EE's opening hours:

Monday - Friday8.00am - 8.00pm
An extended service costing 50p/call is available between 8pm-10pm on weekdays.
Saturday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.
Sunday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.

It's always free to get a PAC Code from EE (it's your legal entitlement). After getting your EE PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your EE PAC Code

Your new network provider:

Joining EE From Another Network

EE

If you're joining EE from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to EE.

After getting the PAC Code, you should order your new handset or SIM card directly from EE's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest EE deals, please see this page on EE's website.

Get the Latest Deals from EE →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from EE, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on EE's online form. Alternatively, you can give the PAC Code to EE by calling 150 on your EE handset. You can also call 07953 966 250 from any other phone.

Providing your PAC Code to EE
The PAC Code should be submitted through a form on EE's website.

If your PAC Code is provided before 5.30pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.30pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On EE

EE
EE

If you're simply upgrading to a newer handset or tariff, it's not necessary to use an EE PAC Code. You can simply upgrade via EE's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the EE website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using an EE PAC Code or when transferring their phone number from another network to EE.

Your Comments 1,296 so far

We would love to hear your comments: either about using an EE PAC Code or transferring your phone number from another network to EE. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1296 comments about transferring a phone number, please see the main PAC Codes article.

  • Hi, its 4 pm on thursday, I have just given 3 my PAC code to transfer my number from EE however, I leave the country tomorrow for 6 months at 11:30 am, will this cause problems with transferring my number?

    Anon transferred a phone number from EE to Three.

    • Hi Anon,
      Thanks for your comment. Unfortunately, I don’t know what will happen in this case – typically, it’s recommended that you’re in the UK on the day of the phone number transfer. However, I’m not sure whether it will stop the number transfer working if you go abroad during that time. This is probably a question that’s best directed to Three (the mobile network you’re joining).
      Safe travels,
      Ken

  • I am preparing to switch from Three to EE due to repeated network failure. If I obtain a PAC code from Three can I then cancel payments once the code has been given to EE or will this result in my loosing my existing number due to inactivity.

    I should explain that my 24 monthly contract expired in October.

    Derek Smith transferred a phone number from Three to EE.

    • Hi Derek,
      Many thanks for your comment. There’s actually no need to separately cancel your contract with Three: it’ll be done for you automatically when your phone number moves to EE. It’s likely that a 30-day notice period applies on your Three SIM card, so they may charge you for up to another 30 days after you move your phone number over.
      Ken

  • Ive just tried porting my Number from EE over to VM and VM said they need to send me a new sim card with the number transferred onto it and it’ll take up to 5 days.

    This doesn’t sound correct, surely just they port the number to the sim ive just got from them when i set up the account?

    matt transferred a phone number from EE to Vectone Mobile.

    • Hi Matt,
      Thanks for your comment. Normally, most mobile networks should be able to transfer your phone number to an existing SIM card, so not quite sure why Vectone Mobile is unable to do this. Appreciate this doesn’t really help you in your situation, but it’s something worth checking with Vectone directly (or it’s possible things just work differently on their network).
      Ken

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