Whether you're joining EE or leaving for a different network, it's a straightforward process to keep your old phone number.

EE PAC CodeIf you're leaving EE and joining another network or if you're leaving another network in order to join EE, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving EE For Another Network

EE

If you're leaving EE and joining another network, you can take your phone number with you.

Start by asking EE to issue you with a PAC Code. You can get a PAC Code from EE by calling 150 on your EE handset. Alternatively, dial 07953 966 250 from any other phone.

You can request a PAC Code over the phone at any time during EE's opening hours:

Monday - Friday8.00am - 8.00pm
An extended service costing 50p/call is available between 8pm-10pm on weekdays.
Saturday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.
Sunday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.

It's always free to get a PAC Code from EE (it's your legal entitlement). After getting your EE PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your EE PAC Code

Your new network provider:

Joining EE From Another Network

EE

If you're joining EE from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to EE.

After getting the PAC Code, you should order your new handset or SIM card directly from EE's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest EE deals, please see this page on EE's website.

Get the Latest Deals from EE →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from EE, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on EE's online form. Alternatively, you can give the PAC Code to EE by calling 150 on your EE handset. You can also call 07953 966 250 from any other phone.

Providing your PAC Code to EE
The PAC Code should be submitted through a form on EE's website.

If your PAC Code is provided before 5.30pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.30pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On EE

EE
EE

If you're simply upgrading to a newer handset or tariff, it's not necessary to use an EE PAC Code. You can simply upgrade via EE's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the EE website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using an EE PAC Code or when transferring their phone number from another network to EE.

Your Comments 1,382 so far

We would love to hear your comments: either about using an EE PAC Code or transferring your phone number from another network to EE. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1382 comments about transferring a phone number, please see the main PAC Codes article.

  • I have transferred to id from ee. I have today received a text saying my old number has transferred to id, but calls to that number are still going to my old phone. Please advise

    alan transferred a phone number from EE to iD Mobile.

    • Hi Alan,
      Many thanks for your comment. Is this problem now resolved? Sometimes, you may receive your confirmation message before the switch is complete, but typically this will be resolved by end of day (so at least by 6pm).
      Ken

  • Andrea Palmer said:

    Hi Ken I had a contract with EE when it ended I bought a new phone and got the Pac code from EE to pass to new SIM only provider plusnet. This worked fine without problems until 2 weeks ago when I was received a text from EE saying I had used all my data . I thought this was an error but a few hours later I was unable to use data. I rang plusnet and they still.don’t know why this has happened. EE can’t explain either. Tonight I requested my pac code from.plusnet to go to another provider but they said if I change now I still don’t be able to get data on a new SIM until this is resolved is this correct ?

    Andrea Palmer transferred a phone number from EE to Plusnet Mobile.

    • Hi Andrea,
      I’m sorry to hear about the problems you’ve experienced with EE/Plusnet Mobile. This sounds like a fairly bizarre situation – if you were indeed connected & transferred over to Plusnet Mobile, then I would expect you to no longer receive anything from EE. One thing that might be worth noting is that EE & Plusnet are part of the same company (being two different brands within the BT Consumer group). Furthermore, up until a few years ago, Plusnet Mobile was actually part of EE (this was when they were called LIFE Mobile). It’s possible therefore that EE & Plusnet are sharing some of their backend systems, and something weird might be going on there (e.g. they’re treating you as an EE customer, even though you’re actually on Plusnet). This is something I haven’t heard of before, so you’ll probably need to chase up Plusnet Support directly on this for further investigation.
      Hope this helps,
      Ken

  • I’ve just got a pac code from EE as I’ve now joined O2. I currently work offshore where there is no signal and use WiFi for everything. I have an iPhone 6s on EE and have just received an iPhone 8 on O2, so when I give O2 the pac code, will all my iMessages stop coming to my current phone as my number will transfer or will they still come through as it’s through iTunes ?

    Thanks

    Anon

    Anon transferred a phone number from EE to O2.

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