Whether you're joining EE or leaving for a different network, it's a straightforward process to keep your old phone number.

EE PAC CodeIf you're leaving EE and joining another network or if you're leaving another network in order to join EE, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving EE For Another Network

EE

If you're leaving EE and joining another network, you can take your phone number with you.

Start by asking EE to issue you with a PAC Code. You can get a PAC Code from EE by calling 150 on your EE handset. Alternatively, dial 07953 966 250 from any other phone.

You can request a PAC Code over the phone at any time during EE's opening hours:

Monday - Friday8.00am - 8.00pm
An extended service costing 50p/call is available between 8pm-10pm on weekdays.
Saturday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.
Sunday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.

It's always free to get a PAC Code from EE (it's your legal entitlement). After getting your EE PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your EE PAC Code

Your new network provider:

Joining EE From Another Network

EE

If you're joining EE from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to EE.

After getting the PAC Code, you should order your new handset or SIM card directly from EE's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest EE deals, please see this page on EE's website.

Get the Latest Deals from EE →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from EE, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on EE's online form. Alternatively, you can give the PAC Code to EE by calling 150 on your EE handset. You can also call 07953 966 250 from any other phone.

Providing your PAC Code to EE
The PAC Code should be submitted through a form on EE's website.

If your PAC Code is provided before 5.30pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.30pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On EE

EE
EE

If you're simply upgrading to a newer handset or tariff, it's not necessary to use an EE PAC Code. You can simply upgrade via EE's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the EE website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using an EE PAC Code or when transferring their phone number from another network to EE.

Your Comments 1,620 so far

We would love to hear your comments: either about using an EE PAC Code or transferring your phone number from another network to EE. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1620 comments about transferring a phone number, please see the main PAC Codes article.

  • Hi, I’m going on holiday to Turkey and I want to be able to use my sim abroad so I’ve got a Voxi one. I’m currently with EE and I just want to use my Voxi sim for when I am in turkey, if I transfer my number from my EE sim to my Voxi one, am I then able, when back from turkey and done using the Voxi sim, go back to using my EE sim with the same number. Or is there another way to use my Voxi sim for holiday and then go back to my EE sim without losing or changing numbers and keeping everything like normal?

    Charlie transferred a phone number from EE to VOXI.

    • Hi Charlie,
      Thanks for your comment. I definitely wouldn’t recommend going through the PAC Code process in this case! If you do so, it will automatically close the account on your old network (EE) – it sounds like this isn’t what you’d like to happen for a short term trip abroad.
      Instead, I’d recommend using EE’s call forwarding feature to have the incoming calls forwarded to your VOXI number. You’ll need to make sure you leave your EE SIM card in the UK, or you’ll be charged international roaming rates for call forwarding in Turkey. Alternatively, you could leave a message on your voicemail letting people know your temporary phone number.
      Hope this helps,
      Ken

  • Wayne Ridley said:

    My Ee contract is coming to an end and I need an upgrade. I contacted the upgrade department but they couldn’t match a deal (still with ee) but through a 3rd party. Will i be able to keep my number?

    Wayne Ridley transferred a phone number within EE.

  • Xiyue Zhuang said:

    I’ve been trying to get a PAC code from EE via text, but every time I request it Three sends a PAC code to me instead even though I sent it using my EE number. This is just really stupid. Will I have to call them instead?

    Xiyue Zhuang transferred a phone number from EE to Three.

    • Hi Xiyue,
      That’s really strange! To confirm, you’re sending the text message using your EE SIM card as opposed to your Three SIM card? If so, I’m not sure why this might be happening. However, you can side-step this issue by requesting your PAC Code online from your EE account area.
      Ken

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