Whether you're joining EE or leaving for a different network, it's a straightforward process to keep your old phone number.

EE PAC CodeIf you're leaving EE and joining another network or if you're leaving another network in order to join EE, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving EE For Another Network

EE

If you're leaving EE and joining another network, you can take your phone number with you.

Start by asking EE to issue you with a PAC Code. You can get a PAC Code from EE by calling 150 on your EE handset. Alternatively, dial 07953 966 250 from any other phone.

You can request a PAC Code over the phone at any time during EE's opening hours:

Monday - Friday8.00am - 8.00pm
An extended service costing 50p/call is available between 8pm-10pm on weekdays.
Saturday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.
Sunday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.

It's always free to get a PAC Code from EE (it's your legal entitlement). After getting your EE PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your EE PAC Code

Your new network provider:

Joining EE From Another Network

EE

If you're joining EE from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to EE.

After getting the PAC Code, you should order your new handset or SIM card directly from EE's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest EE deals, please see this page on EE's website.

Get the Latest Deals from EE →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from EE, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on EE's online form. Alternatively, you can give the PAC Code to EE by calling 150 on your EE handset. You can also call 07953 966 250 from any other phone.

Providing your PAC Code to EE
The PAC Code should be submitted through a form on EE's website.

If your PAC Code is provided before 5.30pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.30pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On EE

EE
EE

If you're simply upgrading to a newer handset or tariff, it's not necessary to use an EE PAC Code. You can simply upgrade via EE's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the EE website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using an EE PAC Code or when transferring their phone number from another network to EE.

Your Comments 1,507 so far

We would love to hear your comments: either about using an EE PAC Code or transferring your phone number from another network to EE. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1507 comments about transferring a phone number, please see the main PAC Codes article.

  • Hey I tried to transfer my number since I moved from EE to VOXI and the pac code said it was successful and would change my number to my old one within 3 days but it’s been a week and it still hasn’t changed. I would like to know why it hasn’t transferred properly.

    Tamanna transferred a phone number from EE to VOXI.

    • Hi Tamanna,
      Sorry to hear about the problems you’ve encountered moving a phone number from EE to VOXI. In this case, you’ll need to contact VOXI Customer Services to find out why your phone number hasn’t transferred over correctly. The best way to reach them is via their website.
      Ken

  • KATHRYN NORMAN said:

    I have moved from ee to 02.applied to port my number on 9.3.19, I completed the required paperwork but so far my number has not been transferred to my 02 account. Very disappointed indeed.

    KATHRYN NORMAN transferred a phone number from EE to O2.

    • Hi Kathryn,
      Sorry to hear about the issues you’ve encountered moving a phone number from EE to O2. As per the timescales listed here, I would have expected the phone number transfer to have taken place on Tuesday as you submitted your PAC to O2 on a Saturday. If your phone number still hasn’t transferred over, you should get in touch with your new network (O2) to enquire about it. It is their responsibility to process the phone number transfer for you.
      Hope this helps,
      Ken

  • This is no longer true.
    EE want me to buy a sim card from Vodafone or another network first, move my original number to that sim, then move the number across again to the new EE sim. Total waste of my time

    Jon transferred a phone number within EE.

Load more comments (229)

Leave a Reply

Your e-mail address will never be published. By default, I'll use it to send you an update when there are replies to your comment. However, if you don't want to receive this, you can disable it using the dropdown menu below: