Whether you're joining Lycamobile or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving Lycamobile and joining another network or if you're leaving another network in order to join Lycamobile, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Lycamobile and joining another network
Transfer your Lycamobile phone number onto a different network.
- I'm joining Lycamobile from another network
Transfer your phone number onto a new account with Lycamobile.
- I'm upgrading my Lycamobile phone or SIM card
Transfer your phone number from one Lycamobile account to another Lycamobile account.
Leaving Lycamobile For Another Network
If you're leaving Lycamobile and joining another network, you can take your phone number with you.
Start by asking Lycamobile to issue you with a PAC Code. You can get a PAC Code from Lycamobile by calling 322 on your Lycamobile handset. Alternatively, dial 020 7132 0322 from any other phone.
You can request a PAC Code over the phone at any time during Lycamobile's opening hours:
|Monday - Friday||8.00am - 8.00pm|
|Saturday||9.00am - 6.00pm|
|Sunday||9.00am - 6.00pm|
It's always free to get a PAC Code from Lycamobile (it's your legal entitlement). After getting your Lycamobile PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining Lycamobile From Another Network
If you're joining Lycamobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Lycamobile.
After getting the PAC Code, you should order your new handset or SIM card directly from Lycamobile's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Lycamobile deals, please see this page on Lycamobile's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from Lycamobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, your PAC Code should be entered on Lycamobile's online form. Alternatively, you can give the PAC Code to Lycamobile by calling 322 on your Lycamobile handset. You can also call 020 7132 0322 from any other phone.
Once you've provided your PAC code to Lycamobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Upgrading Your Plan On Lycamobile
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Lycamobile PAC Code. You can simply upgrade via Lycamobile's website. For more information, please select the type of tariff you're planning to move to:
For more information, please see the Lycamobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.
For discussion, please see the comments on this page. They show other people's experiences either when using a Lycamobile PAC Code or when transferring their phone number from another network to Lycamobile.