Whether you're joining Lycamobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Lycamobile PAC CodeIf you're leaving Lycamobile and joining another network or if you're leaving another network in order to join Lycamobile, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Lycamobile For Another Network

Lycamobile

If you're leaving Lycamobile and joining another network, you can take your phone number with you.

Start by asking Lycamobile to issue you with a PAC Code. You can get a PAC Code from Lycamobile by calling 322 on your Lycamobile handset. Alternatively, dial 020 7132 0322 from any other phone.

You can request a PAC Code over the phone at any time during Lycamobile's opening hours:

Monday - Friday8.00am - 8.00pm
Saturday9.00am - 6.00pm
Sunday9.00am - 6.00pm

It's always free to get a PAC Code from Lycamobile (it's your legal entitlement). After getting your Lycamobile PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Lycamobile PAC Code

Your new network provider:

Joining Lycamobile From Another Network

Lycamobile

If you're joining Lycamobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Lycamobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Lycamobile's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Lycamobile deals, please see this page on Lycamobile's website.

Get the Latest Deals from Lycamobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Lycamobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on Lycamobile's online form. Alternatively, you can give the PAC Code to Lycamobile by calling 322 on your Lycamobile handset. You can also call 020 7132 0322 from any other phone.

Providing your PAC Code to Lycamobile
The PAC Code should be submitted through a form on Lycamobile's website.

Once you've provided your PAC code to Lycamobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Lycamobile

Lycamobile
Lycamobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Lycamobile PAC Code. You can simply upgrade via Lycamobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Lycamobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Lycamobile PAC Code or when transferring their phone number from another network to Lycamobile.

Your Comments 1,458 so far

We would love to hear your comments: either about using a Lycamobile PAC Code or transferring your phone number from another network to Lycamobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1458 comments about transferring a phone number, please see the main PAC Codes article.

  • Hi I have just ported my numebr from Vodafone to Lyca mobile and my balance started deducting by itself without making any phone calls. Which I frustrating called Lyca asked for pac code and I have been told I need to use their network for 90 days before I request for pac code. I think Lyca here forcing me to use their services even if I don’t want to use. 69515647 Ref number

    Ali transferred a phone number from Vodafone to Lycamobile.

    • Hi Ali,
      Sorry to hear about the problems you’ve experienced on Lycamobile.
      With regards to the balance deductions, is it possible that Lycamobile might be charging you for the use of mobile data? You should make sure this feature is disabled on your phone if you don’t have an active price plan on your account.
      With regards to the PAC Code from Lycamobile, they cannot force you to stay on the network for a minimum amount of time. You should continue to pursue a PAC Code from them (as per your legal entitlements) – alternatively, I recommend putting a formal complaint in writing with them via the process described here.
      Ken
      Ken

  • I have been struggling transferring my number from Lyca to Sky mobile. I’ve tried several ways. It has been a month today.
    My number is Lyca. I’ve made a contract with sky. Then I got PAC code from Lyca. When I transferred to Sky mobile, I couldn’t. Then I called Sky mobile but Sky mobile couldn’t help me because Sky mobile has no agreement with Lyca.
    Is that possible? I hope someone able to help me out.

    Yin Maw transferred a phone number from Lycamobile to Sky Mobile.

    • Hi Yin,
      Sorry to hear about the problems you’ve encountered transferring a phone number from Lycamobile to Sky. I’m not aware of any reasons why this shouldn’t be possible: Sky should be able to accept a PAC Code from any network. I’d probably recommend making a complaint in writing to Sky, so you can escalate the issue or at least get the restriction in writing.
      Best wishes,
      Ken

      • This issue has been ongoing since Sky started. They claim not to “have an agreement with Lyca” which is totally against the spirit (and probably legality) of OFCOM regulations. Seems Sky can do what they want, and totally flout the number portability arrangements applying to ALL U.K. operators ☹️

  • Hey,
    I was on Pay + Go with LycaMobile but I went to Carphone Warehouse on Thursday and saw iD contract was cheap, and I choose iD. But I want to keep the same number from my lyca to iD. And the woman that worked there say that it would be easier to change my number online or on the app. So I waited for lyca to send me a message of the PAC code in the evening but it didn’t send. However, on Friday morning when I woke up, I saw the PAC code message has been delivered, so I made an account on the iD app and changed my number and Hopi that the number will change within that day. But they didn’t. I contacted the iD department on twitter hoping that they will help me and they said that number will change on Monday because they don’t work on the weekend. I was a bit angry hoping that I can go out and use my contract whenever I need it with my number. And today is Monday, the number hasn’t changed, so what do I do? (Ps. I’ve contacted iD on twitter but they are not answering my questions, wondering if you could help me)

    From Faith

    Faith transferred a phone number from Lycamobile to iD Mobile.

    • Hi Faith,
      Thanks for your comment. There’s more information here on the expected timeframes for a phone number transfer. In short: if you make your request before the cut-off on Friday, your phone number will transfer some time on Monday. Today, I’d keep both of the SIM cards with you (it’s likely you’ll lose coverage at some point on Lycamobile, after which your iD Mobile SIM card will take over that phone number).
      Hope this helps!
      Ken

Load more comments (35)

Leave a Reply

Your e-mail address will never be published. By default, I'll use it to send you an update when there are replies to your comment. However, if you don't want to receive this, you can disable it using the dropdown menu below: