Whether you're joining Lycamobile or leaving for another network, it's a straightforward process to keep your existing phone number.

Lycamobile PAC CodeIf you're leaving Lycamobile to join another network, or if you're leaving another network in order to join Lycamobile, it's super easy to keep your current phone number.

All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Lycamobile For Another Network

If you're leaving Lycamobile to join another mobile network, you can take your phone number with you using a PAC Code from Lycamobile.

There are three ways to request a Lycamobile PAC Code:

  1. Online: You can get a PAC Code from Lycamobile by logging in to the Lycamobile Account website. Once you've logged in, go to Account Manager > Leave Lycamobile.
  2. By Text Message: You can get a Lycamobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Lycamobile.
  3. By Phone: You can get a PAC Code by calling Lycamobile. To do this, call them on 322 using your Lycamobile handset. Alternatively, dial 020 7132 0322 from any other phone. You'll need to call during Lycamobile's opening hours (Monday-Friday 8am-8pm, Saturday 9am-6pm, Sunday 9am-6pm).

It's always free to get a PAC Code from Lycamobile, and it's your legal entitlement to be able to recieve one.

Once you have your Lycamobile PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:

PAC Code Finder
Find out how to use your Lycamobile PAC Code

Your new mobile network:

Don’t want to keep your Lycamobile phone number? You can request a STAC Code from Lycamobile instead.

Lycamobile STAC Code (Leave Lycamobile Without Keeping Your Number)

If you’d like to leave Lycamobile without keeping your current phone number, you’ll need to request a Lycamobile STAC Code rather than a PAC Code. There are three ways to get a STAC Code from Lycamobile:

  1. Online: You can get a STAC Code from Lycamobile by logging in to the Lycamobile Account website. After logging in, go to Account Manager > Leave Lycamobile.
  2. By Text Message: You can get a Lycamobile STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Lycamobile.
  3. By Phone: You can get a STAC Code by calling Lycamobile. Call them on 322 using your Lycamobile handset. Alternatively, dial 020 7132 0322 from any other phone. You'll need to call during Lycamobile's opening hours (Monday-Friday 8am-8pm, Saturday 9am-6pm, Sunday 9am-6pm).

Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Lycamobile STAC Code.

Joining Lycamobile From Another Network

If you're joining Lycamobile from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Lycamobile.

After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Lycamobile's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Lycamobile deals, please see this page on Lycamobile's website.

Get the Latest Deals from Lycamobile →

When Your New Phone Arrives...

Once your new phone or SIM card arrives from Lycamobile, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the transfer, your PAC Code should be submitted through Lycamobile's online form. Alternatively, you can give the PAC Code to Lycamobile by calling 322 on your Lycamobile handset. You can also call 020 7132 0322 from any other phone.

Providing your PAC Code to Lycamobile
The PAC Code should be submitted through a form on Lycamobile's website.

Once you've provided your PAC code to Lycamobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Lycamobile first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.

Upgrading Your Plan On Lycamobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Lycamobile PAC Code. You can simply upgrade via Lycamobile's website. For more information, please select the type of Lycamobile price plan you're planning to move to:

More Information

For more information, please see the Lycamobile website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.

For discussion, please see the comments below on this page. They show other people's experiences using a Lycamobile PAC Code or moving their phone number from another network to Lycamobile.

Your Comments 1,915 so far

We would love to hear your comments: either about using a Lycamobile PAC Code or transferring your phone number from another network to Lycamobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1915 comments about transferring a phone number, please see the main PAC Codes article.

    • Hi Felicia,
      Thanks for your comment. You can continue using the Lycamobile SIM card until your number moves over. After that happens, you’ll need to swap it out for the SIM card you’ve received from giffgaff.
      Hope this helps,
      Ken

  • The form just simply doesn’t work to switch over from Vodafone to Lyca. I’ve tried it several times and each time it tells me to check the values. But which values are causing the problem? I don’t want to phone Lyca and speak to someone and be charged 9 pence a minute for something Lyca claim they can do for free using a online form. I’ll take my business elsewhere.

    Kyle transferred a phone number from Vodafone to Lycamobile.

  • My lyca sim card has expired recently. So its not functioning anymore. Is it possible to buy a new lyca sim card and transfer my old number?

    Arefa Ahmed transferred a phone number within Lycamobile.

    • Hi Arefa,
      Thanks for your comment. Sadly, it normally won’t be possible to do this if your old phone number has already been deactivated by Lycamobile. However, it might be worth giving them a call in case they’re able to restore it for you.
      Ken

  • Hi i got the pac code from lyca i want to change my lyca number to voxi there is a number on website for calling to change the network but when i call its authomated call and ask for voxi number which I don’t have

    Abdul transferred a phone number from Lycamobile to VOXI.

  • hey Ken, very helpful. I had no idea you could just text lycamobile and get your PAC code immediately. It came.

    If I did the process again I’d make sure I registered my Giffgaff SIM card 2 working days BEFORE the end of my monthly allowance.

    Silly me. I registered my Giffgaff SIM card the evening before my 30 day allowance is up. It’s not terrible ….but tomorrow I will not have my Lycamobile allowance (so can’t use my Lyca easily without topping up) and don’t want to use my GiffGaff number yet because in calling people I’ll confuse them with my strange number because the number won’t have been ported for another 2 days. Ah well. You live and learn! 🙂 No big deal.

    Andrew Smith transferred a phone number from Lycamobile to giffgaff.

  • Hi I have just ported my numebr from Vodafone to Lyca mobile and my balance started deducting by itself without making any phone calls. Which I frustrating called Lyca asked for pac code and I have been told I need to use their network for 90 days before I request for pac code. I think Lyca here forcing me to use their services even if I don’t want to use. 69515647 Ref number

    Ali transferred a phone number from Vodafone to Lycamobile.

    • Hi Ali,
      Sorry to hear about the problems you’ve experienced on Lycamobile.
      With regards to the balance deductions, is it possible that Lycamobile might be charging you for the use of mobile data? You should make sure this feature is disabled on your phone if you don’t have an active price plan on your account.
      With regards to the PAC Code from Lycamobile, they cannot force you to stay on the network for a minimum amount of time. You should continue to pursue a PAC Code from them (as per your legal entitlements) – alternatively, I recommend putting a formal complaint in writing with them via the process described here.
      Ken
      Ken

  • I have been struggling transferring my number from Lyca to Sky mobile. I’ve tried several ways. It has been a month today.
    My number is Lyca. I’ve made a contract with sky. Then I got PAC code from Lyca. When I transferred to Sky mobile, I couldn’t. Then I called Sky mobile but Sky mobile couldn’t help me because Sky mobile has no agreement with Lyca.
    Is that possible? I hope someone able to help me out.

    Yin Maw transferred a phone number from Lycamobile to Sky Mobile.

    • Hi Yin,
      Sorry to hear about the problems you’ve encountered transferring a phone number from Lycamobile to Sky. I’m not aware of any reasons why this shouldn’t be possible: Sky should be able to accept a PAC Code from any network. I’d probably recommend making a complaint in writing to Sky, so you can escalate the issue or at least get the restriction in writing.
      Best wishes,
      Ken

      • This issue has been ongoing since Sky started. They claim not to “have an agreement with Lyca” which is totally against the spirit (and probably legality) of OFCOM regulations. Seems Sky can do what they want, and totally flout the number portability arrangements applying to ALL U.K. operators ☹️

  • Hey,
    I was on Pay + Go with LycaMobile but I went to Carphone Warehouse on Thursday and saw iD contract was cheap, and I choose iD. But I want to keep the same number from my lyca to iD. And the woman that worked there say that it would be easier to change my number online or on the app. So I waited for lyca to send me a message of the PAC code in the evening but it didn’t send. However, on Friday morning when I woke up, I saw the PAC code message has been delivered, so I made an account on the iD app and changed my number and Hopi that the number will change within that day. But they didn’t. I contacted the iD department on twitter hoping that they will help me and they said that number will change on Monday because they don’t work on the weekend. I was a bit angry hoping that I can go out and use my contract whenever I need it with my number. And today is Monday, the number hasn’t changed, so what do I do? (Ps. I’ve contacted iD on twitter but they are not answering my questions, wondering if you could help me)

    From Faith

    Faith transferred a phone number from Lycamobile to iD Mobile.

    • Hi Faith,
      Thanks for your comment. There’s more information here on the expected timeframes for a phone number transfer. In short: if you make your request before the cut-off on Friday, your phone number will transfer some time on Monday. Today, I’d keep both of the SIM cards with you (it’s likely you’ll lose coverage at some point on Lycamobile, after which your iD Mobile SIM card will take over that phone number).
      Hope this helps!
      Ken

  • Hi I’m currently with O2 and my monthly contract is finishing in the next few weeks. If I got the PAC number today off O2 would it be possible to switch my number to a lyca pay as you go sim today? If so what would happen to my currently existing O2 sim?

    Dee82 transferred a phone number from O2 to Lycamobile.

  • Suluxshan Singam said:

    Hi, I have been having troubles trying to contact Lycamobile about my PAC code and they are just keeping me on hold every time I call them. I am trying to move to Giffgaff but I want to keep my old number but Lycamobile are just making things very hard. Is there any way that I could possibly do to receive my code. I have called different Lycamobile numbers as well but the result never changes. I hope you can help.

    Thank You!

    Suluxshan Singam transferred a phone number from Lycamobile to giffgaff.

    • Hi Aki,
      Thanks for your comment. Unfortunately, it’s only possible to transfer your phone number to another SIM card based in the UK. Unfortunately, this means you won’t be able to transfer your phone number from Lycamobile UK to Lycamobile Ireland.
      Ken

  • Hi,

    Can I just ask this, what if I just ported in my number to let’s say, lycamobile yesterday, and then I suddenly decided to go to THREE today. Can I ask immediately a PAC number from lycamobile now? Is that possible? Thanks in advance!

    Earl Andrew transferred a phone number from Lycamobile to Three.

    • Hi Earl,
      Thanks for your comment. Yes, you can request a PAC Code from Lycamobile any time you like – though bear in mind, you’ll lose your credit on Lycamobile when your number is moved over.
      Hope this helps,
      Ken

  • My network provider is lycamobile but suddenly Gt mobile has taken over which i don’t understand. I have a bundle on this number and i can not access the Internet. I have call the customer service several times to sort it out but the problem is still not solve. Almost three day now I don’t have data on my phone. What can I do? Thank
    Jane

    Jane transferred a phone number within Lycamobile.

    • Hi Jane,
      Thanks for your comment. Lycamobile and GT Mobile are actually owned by the same company, but I’m not quite sure why you’ve suddenly changed from one brand to the other. It really does sound like an internal issue, which you’ll need to resolve directly with Lycamobile.
      Sorry I couldn’t be of any more help,
      Ken

  • I am using old Lyca SIM card I am gonna use iPhone how can I get the new sim in same old number I ask that shop to cut my sim they said my SIM card is very old if we cut some time not gonna wrk help me plz

    Hi transferred a phone number within Lycamobile.

    • Hi there,
      Thanks for your comment. You’ll only actually need a PAC Code when moving your phone number from one network to another. As you’re actually staying on the Lycamobile network, you just need to replace your current SIM card. You can see this article for more information, though in short: you should contact Lycamobile Customer Services on 322 to get yourself a new SIM card.
      Hope this helps,
      Ken

  • Hi,
    at the moment I have a micro-sim from Lyca. I bought a new iPhone now which requires nano-sim. I know that I can request a new sim for free on the website, but this will give me a new number.. How can I get a new card with the same old number, i.e. simply replace it? Can I possibly do that in one of the tiny stores that sell lyca-sims? Or is cutting the sim by myself really the only option? :-/

    thanks you 🙂

    Celia transferred a phone number within Lycamobile.

  • Hi Ken,

    I’ve been trying to port my number from Lebara UK to Lyca UK. Calls and internet were fine on my old network (Lebara), until it stopped working. I’m guessing the porting has been done. However, when I run a ‘find my mobile number’ on Lyca sim by *132# it still has the random Lyca number on it. This means anyone trying to reach me on my true number is unable to.
    How long will this limbo last?

    Best,
    Udita

    Udita transferred a phone number from Lebara Mobile to Lycamobile.

    • Hi Udita,
      Thanks for your comment. It sounds as if your number transfer is currently in progress – have you tried rebooting your Lycamobile handset? If at the end of the business day, incoming calls and texts are still failing to reach your handset, it might be worth giving Lycamobile support a call (322 from your Lycamobile handset or 020 7132 0322 from any other phone).
      Hope this helps,
      Ken

      • Hi again,

        So it’s all sorted now. Caled Lyca (had to hold for a half hour) but they assured me that it would be complete by the end of the day. And it finally got done at 07.13 AM this morning. So the ‘limbo’ lasted for about 17 hours, which is pretty bad if you’re expecting an urgent call, but quite okay otherwise.
        Anyway, thanks for your help.

        Udita

        • Hi Udita,
          Glad it got sorted in the end! It shouldn’t normally take as long as 17 hours (sounds like there could have been a problem at the Lycamobile end). As you say, it’s always a good idea to schedule the transfer for when you won’t need your phone urgently but it shouldn’t be the case you need to suffer a whole day of downtime.
          Ken

  • Hi I’m waiting for my giffgaff sim problem I’ve rang lyca up and they will not give me a PAC number I’m fed up with lyca constantly phoneing them holding on for ages and they keep refusing to give me PAC number they have scammed me out of money on my bundles is their any other way that I can keep my number when I go to giffgaff !!! Please if u know of any other way I’d be most greatfull

    Heather transferred a phone number from Lycamobile to giffgaff.

    • Hi Heather,
      As per Ofcom’s General Conditions of Entitlement, Lycamobile are legally required to issue you with a PAC Code within two hours of your request. If they’re unwilling to do so, please remind them of the legal responsibility. If you’re still having problems getting the PAC Code, please do drop me another comment with the reason they’ve specified for refusing the request. I’ll then try to investigate a bit further!
      Ken

  • Hi, my partner changed from Lyca to EE a year ago. Problem is, when he has incoming calls, caller hear a message ‘this number is not in your price plan allowances please visit our site for more information’ and then the call will go through. A lot of people will hang up and he will never receive the call. He has contacted Lyca and EE but none will take the responsibility for this error. What can he do? Regards Therese

    Therese transferred a phone number from Lycamobile to EE.

    • Hi Therese,
      Thanks for your comment. Unfortunately, there’s no way to stop this message from being played when people call the number. The reason for this is because the number was originally issued by Lycamobile and still belongs to the Lycamobile block (see the spreadsheet here for a list of mobile numbering blocks and which network the numbers are assigned to). As a guide to reading the table, the SABC and D/DE are the first five digits following the zero in your phone number. For instance, if your phone number was 07123 456 789 then the SABC is 7123 and the D/DE is 4. The only solution I’m currently aware of would be getting a new phone number issued by EE. It is a massive pain but as long as you keep the number from Lycamobile, the message will play at the start of your calls.
      Ken

  • Hi Ken,
    Thanks for this very useful site…I feel lucky to have landed here!
    Mine is a peculiar problem – I hope you can throw some light on this:
    I was with Lycamobile and got a new contract with Three.
    To port my number across, I got a PAC Code from Lyca and gave it to Three.
    Within a day, I was able to make (outgoing) calls using my old number.
    However, shockingly, the incoming calls failed to reach my mobile; calling my number would only result in an “invalid number” message.
    Customer services at Three said that they have done their part of the porting, but are waiting for some files from Vodafone! I was surprised to learn that my mobile number’s PAC code was given my Lycamobile (my previous provider), BUT my number is actually owned by Vodafone (they originally issued my number way back in 1999) !
    Anyway, since then I have been calling Three and I get only one response “We have sent a chaser to Vodafone and are still waiting for the files”. I called Lycamobile and Vodafone – but they bluntly refused to help me as I don’t have any contract with them now (yes, true!).This has been going on since 12 Aug and I am struggling helplessly as my friends and family are unable to call me on my mobile.

    I tried complaining to the Ombudsman service (they ask me to wait 8 weeks!!) and also called Ofcom. Ofcom won’t take individual complaints, but confirmed that the onus of porting my number now lies with Three, the “gaining provider” – and that Three can take Ofcom’s help if they are not getting a proper response from Vodafone.

    I don’t know where to go now ! I could cancel the Three contract and get back to Lyca (or even Vodafone, for all the trouble they gave me!), but am concerned that my number could then land in a black hole as it won’t belong to any network provider during the re-porting !
    Pleeeeeeeeeeeeeeeeeeease help me !!

    Regards,
    SRK

    SRK transferred a phone number from Lycamobile to Three.

    • Hi SRK,
      Thanks for your comment – I’m really sorry to hear about the terrible experience moving your number from Lycamobile to Three. As you mention, there is some work required on the behalf of the network which issued the number originally (Vodafone in your case though you can verify this info via this link).
      As you mention, the onus is now on Three to chase this up for you. I’m really disappointed that Vodafone haven’t been helpful in allowing you to transfer the number – this has led you to miss incoming calls for 9 days already. I would recommend you send an official complaint directly to Vodafone – hopefully this will speed up the process of getting your number transferred.
      Good luck and please keep us updated,
      Ken

      • Hi Ken,
        Thanks for your response and advice.
        I am glad to let you know that the problem was resolved yesterday (21 Aug) after 10 days of agonising wait and dozens of calls!
        Three has agreed to compensate me one month’s price of my contract (£10).
        However, they say if I wish to complain further, I should take this up with Vodafone.

        I am happy that my anguish has ended – however, there doesn’t seem to be a system in place to avoid recurrence of such incidents either with Ofcom or the ombudsman service.

        As Vodafone did not complete the transfer of my files within 24 hrs, it breached the Ofcom regulated standard. As such it should be straight-away penalised. Besides that, for the loss of service, frustration and the helplessness that they subjected me to (imagine being despised when I contacted Vodafone as I don’t have anything to do with them directly), I deserve a better compensation.
        I am also unhappy that Ofcom’s role is only “monitoring” the mobile companies – and the 8 weeks period that someone has to wait before the case is taken up .

        Someone needs to ensure that this doesn’t repeat.
        So I am going to take this battle to Ofcom, Ombudsman service and Vodafone till I get a satisfactory response and compensation.

        I welcome your comments in this regard.

        Thanks
        SRK.

        • Hi SRK,
          Thank you for updating us – I’m glad the problem was finally resolved. I do agree that the mobile companies need to be better held to account: in this case Vodafone caused you to miss your incoming phone calls for a period of 10 days. This is pretty unacceptable – Ofcom’s General Conditions of Entitlement say they should be doing a lot better in this regard. So I would definitely support you in taking this further. I hope you’ll receive sufficient redress from Vodafone and with the involvement of Ofcom this will prevent other people from experiencing the same problems in the future.
          Ken

    • Hi Dian,

      Yep! If you transfer your phone number from LycaMobile to Giffgaff then your current giffgaff number will be "deleted" and replaced with your Lyca number.

      Hope this helps,

      Ken

  • Hi,
    iam using Lyca Mobile and vodafone sim in spain. I want to transfer my credit to vodafone and i dont have any idea what to do. Any even Lyca Mobile customer care done not have any information regarding this. I request anyone please help me out with this.

    bada transferred a phone number from Lycamobile to Vodafone.

  • I was using Lyca mobile and then i decided to switch to 3. I get the PAC Code from Lyca and gave all detail to 3 to switch over my number.
    But 3 refused to do so by replying , "they are not allowed to switch numbers from the lyca to there network"

    It was quit strange , I still keep my both numbers with me …. any one who can guide please …. I don't want to keep lyca network but definitely want to keep my number….

    Thanks

    dinfahim transferred a phone number from Lycamobile to Three.

Leave a Reply