Whether you're joining Sky Mobile or leaving for another network, it's a straightforward process to keep your existing phone number.

Sky PAC CodeIf you're leaving Sky to join another network, or if you're leaving another network in order to join Sky, it's super easy to keep your current phone number.

All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Sky For Another Network

Sky Mobile

If you're leaving Sky Mobile to join another mobile network, you can take your phone number with you using a PAC Code from Sky.

There are three ways to request a Sky PAC Code:

  1. Online: You can get a PAC Code from Sky by logging in to the Sky Account website. Once you've logged in, go to My Account > Mobile > My Number.
  2. By Text Message: You can get a Sky Mobile PAC Code sent to you via SMS text message. Text PAC followed by your date of birth in DDMMYYYY format to 65075 to receive a PAC Code from Sky.
  3. By Phone: You can get a PAC Code by calling Sky Mobile. To do this, call them on 03300 412 524 using your Sky handset. Alternatively, dial 03300 412 524 from any other phone. You'll need to call during Sky's opening hours (Monday-Friday 8.30am-11pm, Saturday 8.30am-11pm, Sunday 8.30am-11pm).

It's always free to get a PAC Code from Sky Mobile, and it's your legal entitlement to be able to recieve one. If any cancellation fees apply to your Sky Mobile contract, they should also tell you what this will be at the same time as sending you a PAC Code.

Once you have your Sky Mobile PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:

PAC Code Finder: How to use your Sky PAC Code

Your new mobile network:

Don’t want to keep your Sky phone number? You can request a STAC Code from Sky instead.

Sky STAC Code (Leave Sky Without Keeping Your Number)

If you’d like to leave Sky Mobile without keeping your current phone number, you’ll need to request a Sky STAC Code rather than a PAC Code. There are three ways to get a STAC Code from Sky:

  1. Online: You can get a STAC Code from Sky by logging in to the Sky Account website. After logging in, go to My Account > Mobile > My Number.
  2. By Text Message: You can get a Sky Mobile STAC Code sent to you via SMS text message. Text STAC followed by your date of birth in DDMMYYYY format to 75075 to receive a STAC Code from Sky.
  3. By Phone: You can get a STAC Code by calling Sky Mobile. Call them on 03300 412 524 using your Sky handset. Alternatively, dial 03300 412 524 from any other phone. You'll need to call during Sky's opening hours (Monday-Friday 8.30am-11pm, Saturday 8.30am-11pm, Sunday 8.30am-11pm).

Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Sky STAC Code.

Joining Sky From Another Network

Sky Mobile

If you're joining Sky Mobile from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Sky Mobile.

After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Sky's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Sky deals, please see this page on Sky Mobile's website.

Get the Latest Deals from Sky Mobile →

When Your New Phone Arrives...

Once your new phone or SIM card arrives from Sky Mobile, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the transfer, your PAC Code should be submitted through Sky Mobile's online form. Alternatively, you can give the PAC Code to Sky Mobile by calling 03300 412 524 on your Sky Mobile handset. You can also call 03300 412 524 from any other phone.

Providing your PAC Code to Sky Mobile
The PAC Code should be submitted through a form on Sky Mobile's website.

If your PAC Code is provided before 5pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Sky Mobile first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.

Upgrading Your Plan On Sky

Sky Mobile
Sky Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Sky Mobile PAC Code. You can simply upgrade via Sky Mobile's website. For more information, please select the type of Sky price plan you're planning to move to:

More Information

For more information, please see the Sky Mobile website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.

For discussion, please see the comments below on this page. They show other people's experiences using a Sky PAC Code or moving their phone number from another network to Sky Mobile.

Your Comments 1,716 so far

We would love to hear your comments: either about using a Sky Mobile PAC Code or transferring your phone number from another network to Sky Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1716 comments about transferring a phone number, please see the main PAC Codes article.

  • I am a Sky customer. I have just upgraded from an iPhone 6 to a Huwaei p20 pro.
    I want to keep my old number. Do I just insert my iPhone sim into my new phone. Also there is a £60 cashback offer on the p20 but I am having difficulty finding how to claim this on your website

    Peter L transferred a phone number within Sky Mobile.

    • Hi Peter,
      Thanks for your comment. Yes, you can just put your existing iPhone 6 SIM card into the Huawei P20 Pro. With regards to the cashback offer, this is something you’ll need to chase up directly with Sky Mobile unfortunately as I don’t know all of the details about this offer.
      Hope this helps,
      Ken

  • I requested the PAC from O2 and switching via the SKY site seemed relatively straight forward. I was mailed with a date the switch would take place which was 2 working days from completing the form, all as advised so far. On the day of the switch, my O2 phone stopped working however, whilst I can make calls from my new Sky phone with my old number that has been imported, I can’t receive calls. When anyone calls my number, they receive a voice message saying the number is incorrect.

    SKY customer service are telling me the issue is being looked at by their porting team. The porting team must be based on Mars as it seems the customer service agent isn’t able to contact or talk to the porting team and find out what is going on. When I asked, I was told it was an issue at O2’s side. I’ve contacted O2 and they can see the number was moved at 11am the previous day. I’m now getting really frustrated with Sky as it’s been 48hrs and I’m still none the wiser what is happening.
    Anyone else experienced a similar issue or know how to contact the porting team directly?

    Any advise welcome, Sky aren’t being very helpful. I’m just being told to expect a text when complete

    Claire transferred a phone number from O2 to Sky Mobile.

  • Charles Butterworth said:

    Hello my contract with bt mobile finished in a months time taken out a contract with sky have not told bt yet wish to take my bt number to sky can I do that will I have problems with bt

    Charles Butterworth transferred a phone number from BT Mobile to Sky Mobile.

    • Hi Charles,
      Many thanks for your comment. This won’t cause you any problems with BT, as you can decide to move your phone number over at any time. However, it’s worth noting that you’ll normally need to give 30 days notice to bring your contract to an end. BT are normally entitled to charge you for 30 days after you tell them you want to leave, so delaying the request of your PAC Code may cause you to pay a little bit extra here.
      Hope this helps,
      Ken

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