Whether you're joining Sky Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving Sky and joining another network or if you're leaving another network in order to join Sky, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Sky and joining another network
Transfer your Sky Mobile phone number onto a different network.
- I'm joining Sky from another network
Transfer your phone number onto a new account with Sky Mobile.
- I'm upgrading my Sky phone or SIM card
Transfer your phone number from one Sky account to another Sky account.
Leaving Sky For Another Network
If you're leaving Sky Mobile and joining another network, you can take your phone number with you.
Start by asking Sky to issue you with a PAC Code. You can get a PAC Code from Sky Mobile by calling 03300 412 524 on your Sky Mobile handset. Alternatively, dial 03300 412 524 from any other phone.
You can request a PAC Code over the phone at any time during Sky Mobile's opening hours:
|Monday - Friday||8.30am - 11.00pm|
|Saturday||8.30am - 11.00pm|
|Sunday||8.30am - 11.00pm|
It's always free to get a PAC Code from Sky Mobile (it's your legal entitlement). After getting your Sky PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining Sky From Another Network
If you're joining Sky Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Sky Mobile.
After getting the PAC Code, you should order your new handset or SIM card directly from Sky's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Sky deals, please see this page on Sky Mobile's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from Sky Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, your PAC Code should be entered on Sky Mobile's online form. Alternatively, you can give the PAC Code to Sky Mobile by calling 03300 412 524 on your Sky Mobile handset. You can also call 03300 412 524 from any other phone.
If your PAC Code is provided before 5.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.
Upgrading Your Plan On Sky
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Sky Mobile PAC Code. You can simply upgrade via Sky Mobile's website. For more information, please select the type of tariff you're planning to move to:
For more information, please see the Sky Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.
For discussion, please see the comments on this page. They show other people's experiences either when using a Sky PAC Code or when transferring their phone number from another network to Sky Mobile.