Whether you're joining Sky Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Sky PAC CodeIf you're leaving Sky and joining another network or if you're leaving another network in order to join Sky, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Sky For Another Network

Sky Mobile

If you're leaving Sky Mobile and joining another network, you can take your phone number with you.

Start by asking Sky to issue you with a PAC Code. You can get a PAC Code from Sky Mobile by calling 0330 041 4136 on your Sky Mobile handset. Alternatively, dial 0330 041 4136 from any other phone.

You can request a PAC Code over the phone at any time during Sky Mobile's opening hours:

Monday - Friday8.30am - 11.00pm
Saturday8.30am - 11.00pm
Sunday8.30am - 11.00pm

It's always free to get a PAC Code from Sky Mobile (it's your legal entitlement). After getting your Sky PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Sky PAC Code

Your new network provider:

Joining Sky From Another Network

Sky Mobile

If you're joining Sky Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Sky Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Sky's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Sky deals, please see this page on Sky Mobile's website.

Get the Latest Deals from Sky Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Sky Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Sky Mobile by calling 0330 041 4136 on your Sky Mobile handset. You can also call 0330 041 4136 from any other phone.

Once you've provided your PAC code to Sky Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Sky

Sky Mobile
Sky Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Sky Mobile PAC Code. You can simply upgrade via Sky Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Sky Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Sky PAC Code or when transferring their phone number from another network to Sky Mobile.

Your Comments 1,259 so far

We would love to hear your comments: either about using a Sky Mobile PAC Code or transferring your phone number from another network to Sky Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1259 comments about transferring a phone number, please see the main PAC Codes article.

  • Both of us switched from Tesco mobile pay as you go to a Sky monthly Sim.
    Got the pac’s no problem
    Got the new Sims same no problem
    Phones now say they need to be unlocked
    Would have been nice to know beforehand
    Telco mobile help page says ring them- on what
    Or take 24 hours for an email reply
    Absolute disgrace for what should be a simple service
    Any thoughts???

    Jim Pierce transferred a phone number from Tesco Mobile to Sky Mobile.

    • Hi Jim,
      I’m really sorry to hear that Sky Mobile didn’t make it clear you would need to unlock your existing handset before using a SIM card from their network. Unfortunately, this is an unavoidable process that applies to anyone wanting to use their phone on a different network, and you’ll need to liaise with your old network to get your handset unlocked.

  • Hi Ken,

    Firstly, thank you for the helpful and easy to understand guides.

    I am looking to transfer my current O2 number to a Sky mobile deal. I have no issue with the normal process but I have lost my current O2 mobile, so to port a number from O2 to Sky, would my old (lost) mobile need to be powered on?

    I know I can gain the PAC over a landline.



    Terry transferred a phone number from O2 to Sky Mobile.

    • Hi Terry,
      The PAC Code is generated on the mobile network side, and doesn’t relate at all to your handset. So there’s no need to power on your old mobile phone (you just need to be able to contact O2 Customer Services and clear security with them to obtain the PAC Code).

  • I have been struggling transferring my number from Lyca to Sky mobile. I’ve tried several ways. It has been a month today.
    My number is Lyca. I’ve made a contract with sky. Then I got PAC code from Lyca. When I transferred to Sky mobile, I couldn’t. Then I called Sky mobile but Sky mobile couldn’t help me because Sky mobile has no agreement with Lyca.
    Is that possible? I hope someone able to help me out.

    Yin Maw transferred a phone number from Lycamobile to Sky Mobile.

    • Hi Yin,
      Sorry to hear about the problems you’ve encountered transferring a phone number from Lycamobile to Sky. I’m not aware of any reasons why this shouldn’t be possible: Sky should be able to accept a PAC Code from any network. I’d probably recommend making a complaint in writing to Sky, so you can escalate the issue or at least get the restriction in writing.
      Best wishes,

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