Whether you're joining Sky Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Sky PAC CodeIf you're leaving Sky and joining another network or if you're leaving another network in order to join Sky, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Sky For Another Network

Sky Mobile

If you're leaving Sky Mobile and joining another network, you can take your phone number with you.

Start by asking Sky to issue you with a PAC Code. You can get a PAC Code from Sky Mobile by calling 03300 412 524 on your Sky Mobile handset. Alternatively, dial 03300 412 524 from any other phone.

You can request a PAC Code over the phone at any time during Sky Mobile's opening hours:

Monday - Friday8.30am - 11.00pm
Saturday8.30am - 11.00pm
Sunday8.30am - 11.00pm

It's always free to get a PAC Code from Sky Mobile (it's your legal entitlement). After getting your Sky PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Sky PAC Code

Your new network provider:

Joining Sky From Another Network

Sky Mobile

If you're joining Sky Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Sky Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Sky's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Sky deals, please see this page on Sky Mobile's website.

Get the Latest Deals from Sky Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Sky Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on Sky Mobile's online form. Alternatively, you can give the PAC Code to Sky Mobile by calling 03300 412 524 on your Sky Mobile handset. You can also call 03300 412 524 from any other phone.

Providing your PAC Code to Sky Mobile
The PAC Code should be submitted through a form on Sky Mobile's website.

If your PAC Code is provided before 5.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On Sky

Sky Mobile
Sky Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Sky Mobile PAC Code. You can simply upgrade via Sky Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Sky Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Sky PAC Code or when transferring their phone number from another network to Sky Mobile.

Your Comments 1,589 so far

We would love to hear your comments: either about using a Sky Mobile PAC Code or transferring your phone number from another network to Sky Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1589 comments about transferring a phone number, please see the main PAC Codes article.

  • I requested the PAC from O2 and switching via the SKY site seemed relatively straight forward. I was mailed with a date the switch would take place which was 2 working days from completing the form, all as advised so far. On the day of the switch, my O2 phone stopped working however, whilst I can make calls from my new Sky phone with my old number that has been imported, I can’t receive calls. When anyone calls my number, they receive a voice message saying the number is incorrect.

    SKY customer service are telling me the issue is being looked at by their porting team. The porting team must be based on Mars as it seems the customer service agent isn’t able to contact or talk to the porting team and find out what is going on. When I asked, I was told it was an issue at O2’s side. I’ve contacted O2 and they can see the number was moved at 11am the previous day. I’m now getting really frustrated with Sky as it’s been 48hrs and I’m still none the wiser what is happening.
    Anyone else experienced a similar issue or know how to contact the porting team directly?

    Any advise welcome, Sky aren’t being very helpful. I’m just being told to expect a text when complete

    Claire transferred a phone number from O2 to Sky Mobile.

  • Charles Butterworth said:

    Hello my contract with bt mobile finished in a months time taken out a contract with sky have not told bt yet wish to take my bt number to sky can I do that will I have problems with bt

    Charles Butterworth transferred a phone number from BT Mobile to Sky Mobile.

    • Hi Charles,
      Many thanks for your comment. This won’t cause you any problems with BT, as you can decide to move your phone number over at any time. However, it’s worth noting that you’ll normally need to give 30 days notice to bring your contract to an end. BT are normally entitled to charge you for 30 days after you tell them you want to leave, so delaying the request of your PAC Code may cause you to pay a little bit extra here.
      Hope this helps,

    • Hi Barbara,
      Yes – you are more than welcome to continue using your old O2 SIM card until the date your phone number finally moves over to Sky.

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