Sky Mobile PAC Code: Keep Your Phone Number When Changing Networks

Whether you're joining Sky Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Sky PAC CodeIf you're leaving Sky and joining another network or if you're leaving another network in order to join Sky, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Sky For Another Network

Sky Mobile

If you're leaving Sky Mobile and joining another network, you can take your phone number with you.

Start by asking Sky to issue you with a PAC Code. You can get a PAC Code from Sky Mobile by calling 0330 041 4136 on your Sky Mobile handset. Alternatively, dial 0330 041 4136 from any other phone.

You can request a PAC Code over the phone at any time during Sky Mobile's opening hours:

Monday - Friday8.30am - 11.00pm
Saturday8.30am - 11.00pm
Sunday8.30am - 11.00pm

It's always free to get a PAC Code from Sky Mobile (it's your legal entitlement). After getting your Sky PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Sky PAC Code

Your new network provider:

Joining Sky From Another Network

Sky Mobile

If you're joining Sky Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Sky Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Sky's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Sky deals, please see this page on Sky Mobile's website.

Get the Latest Deals from Sky Mobile »

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Sky Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Sky Mobile by calling 0330 041 4136 on your Sky Mobile handset. You can also call 0330 041 4136 from any other phone.

Once you've provided your PAC code to Sky Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Sky

Sky Mobile
Sky Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Sky Mobile PAC Code. You can simply upgrade via Sky Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Sky Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Sky PAC Code or when transferring their phone number from another network to Sky Mobile.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We would love to hear your comments: either about using a Sky Mobile PAC Code or transferring your phone number from another network to Sky Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1211 comments about transferring a phone number, please see the main PAC Codes article.

  1. Terry said:

    Hi Ken,

    Firstly, thank you for the helpful and easy to understand guides.

    I am looking to transfer my current O2 number to a Sky mobile deal. I have no issue with the normal process but I have lost my current O2 mobile, so to port a number from O2 to Sky, would my old (lost) mobile need to be powered on?

    I know I can gain the PAC over a landline.



    Terry transferred a phone number from O2 to Sky Mobile.

    1. Ken replied:

      Hi Terry,
      The PAC Code is generated on the mobile network side, and doesn’t relate at all to your handset. So there’s no need to power on your old mobile phone (you just need to be able to contact O2 Customer Services and clear security with them to obtain the PAC Code).

  2. Yin Maw said:

    I have been struggling transferring my number from Lyca to Sky mobile. I’ve tried several ways. It has been a month today.
    My number is Lyca. I’ve made a contract with sky. Then I got PAC code from Lyca. When I transferred to Sky mobile, I couldn’t. Then I called Sky mobile but Sky mobile couldn’t help me because Sky mobile has no agreement with Lyca.
    Is that possible? I hope someone able to help me out.

    Yin Maw transferred a phone number from Lycamobile to Sky Mobile.

    1. Ken replied:

      Hi Yin,
      Sorry to hear about the problems you’ve encountered transferring a phone number from Lycamobile to Sky. I’m not aware of any reasons why this shouldn’t be possible: Sky should be able to accept a PAC Code from any network. I’d probably recommend making a complaint in writing to Sky, so you can escalate the issue or at least get the restriction in writing.
      Best wishes,

  3. Matt said:

    Hi Ken I’m switching to Sky monthly from o2 PAYG and o2 are telling me they will charge me £15 for an unlock pin as phone only a few months old but have provided a pac code. Is thus allowed as I paid for phone outright?

    Matt transferred a phone number from O2 to Sky Mobile.

    1. Ken replied:

      Hi Matt,
      Thanks for your question about moving your phone number from O2 to Sky Mobile. With regards to O2 charging you £15 to unlock your handset, this is allowed and is O2 policy for customers who’ve had their handset for less than 12 months (their justification for this is you would have received the handset on a subsidised/discounted basis). The PAC Code, however, should always be free and you should never be charged for it.
      Hope this helps!

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