Whether you're joining Vectone Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Vectone PAC CodeIf you're leaving Vectone and joining another network or if you're leaving another network in order to join Vectone, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Vectone For Another Network

Vectone Mobile

If you're leaving Vectone Mobile and joining another network, you can take your phone number with you.

Start by asking Vectone to issue you with a PAC Code. You can get a PAC Code from Vectone Mobile by calling 322 on your Vectone Mobile handset. Alternatively, dial 020 7179 0134 from any other phone.

You can request a PAC Code over the phone at any time during Vectone Mobile's opening hours:

Monday - Friday8.00am - 8.00pm
Saturday8.00am - 8.00pm
Sunday8.00am - 8.00pm

It's always free to get a PAC Code from Vectone Mobile (it's your legal entitlement). After getting your Vectone PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Vectone PAC Code

Your new network provider:

Joining Vectone From Another Network

Vectone Mobile

If you're joining Vectone Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Vectone Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Vectone's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Vectone deals, please see this page on Vectone Mobile's website.

Get the Latest Deals from Vectone Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Vectone Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Vectone Mobile by calling 322 on your Vectone Mobile handset. You can also call 020 7179 0134 from any other phone.

Once you've provided your PAC code to Vectone Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Vectone

Vectone Mobile
Vectone Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Vectone Mobile PAC Code. You can simply upgrade via Vectone Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Vectone Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Vectone PAC Code or when transferring their phone number from another network to Vectone Mobile.

Your Comments 1,418 so far

We would love to hear your comments: either about using a Vectone Mobile PAC Code or transferring your phone number from another network to Vectone Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1418 comments about transferring a phone number, please see the main PAC Codes article.

  • I’ve got my PAC No from Vectone. I’m moving to GiffGaff – who seem good. The instructions say to check the GiffGaff SIM works. What does this mean ? Do I register the GiffGaff SIM & put money on it then put the SIM in my phone and see if I can phone out & receive calls ? Then change back to my Vectone SIM. Tell GiffGaff my PAC No. Wait till the Vectone SIM doesn’t work. Then put the GiffGaff SIM into the phone and the Vectone phone No will have transferred to GiffGaff & away I go.
    So 1. What exactly do I do to check the GiffGaff SIM works ?
    2. On the day of the transfer do I keep the Vectone SIM in the phone till the transfer to GiffGaff has completed and then swap the GiffGaff SIM in ? Thanks (it’s a while since I’ve done this!!!)

    Sally transferred a phone number from Vectone Mobile to giffgaff.

    • Hi Sally,
      Many thanks for your question. Yes, I’d put the giffgaff SIM card in your mobile phone and just make sure everything works correctly (e.g. that your mobile phone accepts the SIM card, that you’re able to get coverage where you live and make outgoing phone calls, etc). Once you’ve done that, you can give your PAC Code to giffgaff and move your phone number over (strictly speaking, it isn’t necessary to make sure your giffgaff SIM card actually works but I’d always recommend doing this whenever possible to avoid potential problems at a later date e.g. sometimes people forget to unlock their mobile phone, and are then left without a working SIM card until that problem is resolved).
      With regards to 2, yes, I would leave your Vectone Mobile SIM card in until the coverage disappears. You can then switch it for your giffgaff SIM card which will then have your phone number transferred to it.
      Hope this helps,
      Ken

  • Steven Black said:

    I need a PAC Code from Vectone Mobile to Tesco Mobile

    I have just one problem i can’t hear them because all the people are chatting to others cutomers
    and they can’t hear me

    I have tried the contact form but never get an answer

    Is there text number i can text please

    kind regards
    steve

    Steven Black transferred a phone number from Vectone Mobile to Tesco Mobile.

    • Hi Steve,
      Sorry to hear about the problems you’ve encountered trying to get a PAC Code from Vectone Mobile. Unfortunately, I don’t think there is a way to do this without going through Vectone customer support. Sorry about that!
      Ken

      • But customers centre should answers the calls
        Trying from one month daily two hours but no answer.
        I have never seen such bad customers services.

  • I did not manage to transfer my number. from Vectone to Virgin. I was informed of my pack code in Vectone I passed to Virgin. but so I was not connected to Virgin connection, I called Virgin service every day and no result, I lost the number that I used for 10 years and including all business connections. What do we have to do. On whom to sue?

    Vladimir transferred a phone number from Vectone Mobile to Virgin Mobile.

    • Hi Vladmir,
      I’m so sorry to hear about the problem moving your phone number from Vectone Mobile to Virgin Media. For problems transferring your phone number from one network to another, you’ll need to contact the mobile network you’re joining (in this case, Virgin Media). I hope you’ll be able to come to a resolution with them, to get your phone number back.
      Ken

    • Hi Vladimir,

      I am having exactly same issue while porting from Vectone to Virgin for last 3 months. Whenever I call Virgin they tell me that there is some ‘files’ pending from Vectone without which they cannot port me in. I am not sure what to do? Did you figure out whom to sue? I am happy to join you to sue Virgin. They are really a pain.

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