Whether you're joining Vectone Mobile or leaving for another network, it's a straightforward process to keep your existing phone number.
If you're leaving Vectone to join another network, or if you're leaving another network in order to join Vectone, it's super easy to keep your current phone number.
All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Vectone and joining another network
Transfer your Vectone Mobile phone number onto a different mobile network.
- I'm joining Vectone from another network
Transfer your phone number from another mobile network to Vectone Mobile.
- I'm upgrading my Vectone phone or SIM card
Transfer your phone number from one Vectone account to another Vectone account.
Leaving Vectone For Another Network
If you're leaving Vectone Mobile to join another mobile network, you can take your phone number with you using a PAC Code from Vectone.
There are two ways to request a Vectone PAC Code:
- By Text Message: You can get a Vectone Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Vectone.
- By Phone: You can get a PAC Code by calling Vectone Mobile. To do this, call them on 322 using your Vectone handset. Alternatively, dial 020 7179 0134 from any other phone. You'll need to call during Vectone's opening hours (Monday-Friday 8am-8pm, Saturday 8am-8pm, Sunday 8am-8pm).
It's always free to get a PAC Code from Vectone Mobile, and it's your legal entitlement to be able to recieve one.
Once you have your Vectone Mobile PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:
PAC Code Finder
Find out how to use your Vectone PAC Code
Don’t want to keep your Vectone phone number? You can request a STAC Code from Vectone instead.
Vectone STAC Code (Leave Vectone Without Keeping Your Number)
If you’d like to leave Vectone Mobile without keeping your current phone number, you’ll need to request a Vectone STAC Code rather than a PAC Code. There are two ways to get a STAC Code from Vectone:
- By Text Message: You can get a Vectone Mobile STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Vectone.
- By Phone: You can get a STAC Code by calling Vectone Mobile. Call them on 322 using your Vectone handset. Alternatively, dial 020 7179 0134 from any other phone. You'll need to call during Vectone's opening hours (Monday-Friday 8am-8pm, Saturday 8am-8pm, Sunday 8am-8pm).
Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Vectone STAC Code.
Joining Vectone From Another Network
If you're joining Vectone Mobile from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Vectone Mobile.
After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Vectone's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Vectone deals, please see this page on Vectone Mobile's website.
When Your New Phone Arrives...
Once your new phone or SIM card arrives from Vectone Mobile, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.
Once you're happy to continue with the transfer, You can give the PAC Code to Vectone Mobile by calling 322 on your Vectone Mobile handset. You can also call 020 7179 0134 from any other phone.
Once you've provided your PAC code to Vectone Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Vectone Mobile first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.
Upgrading Your Plan On Vectone
If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Vectone Mobile PAC Code. You can simply upgrade via Vectone Mobile's website. For more information, please select the type of Vectone price plan you're planning to move to:
For more information, please see the Vectone Mobile website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.
For discussion, please see the comments below on this page. They show other people's experiences using a Vectone PAC Code or moving their phone number from another network to Vectone Mobile.