Whether you're joining Vectone Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Vectone PAC CodeIf you're leaving Vectone and joining another network or if you're leaving another network in order to join Vectone, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Vectone For Another Network

Vectone Mobile

If you're leaving Vectone Mobile and joining another network, you can take your phone number with you.

Start by asking Vectone to issue you with a PAC Code. You can get a PAC Code from Vectone Mobile by calling 322 on your Vectone Mobile handset. Alternatively, dial 020 7179 0134 from any other phone.

You can request a PAC Code over the phone at any time during Vectone Mobile's opening hours:

Monday - Friday8.00am - 8.00pm
Saturday8.00am - 8.00pm
Sunday8.00am - 8.00pm

It's always free to get a PAC Code from Vectone Mobile (it's your legal entitlement). After getting your Vectone PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Vectone PAC Code

Your new network provider:

Joining Vectone From Another Network

Vectone Mobile

If you're joining Vectone Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Vectone Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Vectone's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Vectone deals, please see this page on Vectone Mobile's website.

Get the Latest Deals from Vectone Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Vectone Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Vectone Mobile by calling 322 on your Vectone Mobile handset. You can also call 020 7179 0134 from any other phone.

Once you've provided your PAC code to Vectone Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Vectone

Vectone Mobile
Vectone Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Vectone Mobile PAC Code. You can simply upgrade via Vectone Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Vectone Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Vectone PAC Code or when transferring their phone number from another network to Vectone Mobile.

Your Comments 1,296 so far

We would love to hear your comments: either about using a Vectone Mobile PAC Code or transferring your phone number from another network to Vectone Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1296 comments about transferring a phone number, please see the main PAC Codes article.

  • Ive just tried porting my Number from EE over to VM and VM said they need to send me a new sim card with the number transferred onto it and it’ll take up to 5 days.

    This doesn’t sound correct, surely just they port the number to the sim ive just got from them when i set up the account?

    matt transferred a phone number from EE to Vectone Mobile.

    • Hi Matt,
      Thanks for your comment. Normally, most mobile networks should be able to transfer your phone number to an existing SIM card, so not quite sure why Vectone Mobile is unable to do this. Appreciate this doesn’t really help you in your situation, but it’s something worth checking with Vectone directly (or it’s possible things just work differently on their network).

  • I have a problem with transferring my number to Vectone mobile,I gave them my pack code from O2 ,but they are telling that they haven’t received confirmation porting from O2,I receive an SMS from O2 which says that its been granted,but my number is still offline.can i call couple of times their customer service desk but they were so unhelpful.
    you please tell me what I can do?I need to keep my number as its my company one.please help me?

    stan transferred a phone number from O2 to Vectone Mobile.

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