Whether you're joining Vectone Mobile or leaving for another network, it's a straightforward process to keep your existing phone number.
If you're leaving Vectone to join another network, or if you're leaving another network in order to join Vectone, it's super easy to keep your current phone number.
All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Vectone and joining another network
Transfer your Vectone Mobile phone number onto a different mobile network. - I'm joining Vectone from another network
Transfer your phone number from another mobile network to Vectone Mobile. - I'm upgrading my Vectone phone or SIM card
Transfer your phone number from one Vectone account to another Vectone account.
Leaving Vectone For Another Network
If you're leaving Vectone Mobile to join another mobile network, you can take your phone number with you using a PAC Code from Vectone.
There are two ways to request a Vectone PAC Code:
- By Text Message: You can get a Vectone Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Vectone.
- By Phone: You can get a PAC Code by calling Vectone Mobile. To do this, call them on 322 using your Vectone handset. Alternatively, dial 020 7179 0134 from any other phone. You'll need to call during Vectone's opening hours (Monday-Friday 8am-8pm, Saturday 8am-8pm, Sunday 8am-8pm).
It's always free to get a PAC Code from Vectone Mobile, and it's your legal entitlement to be able to recieve one.
Once you have your Vectone Mobile PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:
Don’t want to keep your Vectone phone number? You can request a STAC Code from Vectone instead.
Vectone STAC Code (Leave Vectone Without Keeping Your Number)
If you’d like to leave Vectone Mobile without keeping your current phone number, you’ll need to request a Vectone STAC Code rather than a PAC Code. There are two ways to get a STAC Code from Vectone:
- By Text Message: You can get a Vectone Mobile STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Vectone.
- By Phone: You can get a STAC Code by calling Vectone Mobile. Call them on 322 using your Vectone handset. Alternatively, dial 020 7179 0134 from any other phone. You'll need to call during Vectone's opening hours (Monday-Friday 8am-8pm, Saturday 8am-8pm, Sunday 8am-8pm).
Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Vectone STAC Code.
Joining Vectone From Another Network
If you're joining Vectone Mobile from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Vectone Mobile.
After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Vectone's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Vectone deals, please see this page on Vectone Mobile's website.
Get the Latest Deals from Vectone Mobile →
When Your New Phone Arrives...
Once your new phone or SIM card arrives from Vectone Mobile, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.
Once you're happy to continue with the transfer, You can give the PAC Code to Vectone Mobile by calling 322 on your Vectone Mobile handset. You can also call 020 7179 0134 from any other phone.
Once you've provided your PAC code to Vectone Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Vectone Mobile first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.
Upgrading Your Plan On Vectone
If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Vectone Mobile PAC Code. You can simply upgrade via Vectone Mobile's website. For more information, please select the type of Vectone price plan you're planning to move to:
More Information
For more information, please see the Vectone Mobile website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.
For discussion, please see the comments below on this page. They show other people's experiences using a Vectone PAC Code or moving their phone number from another network to Vectone Mobile.
Sally said:
I’ve got my PAC No from Vectone. I’m moving to GiffGaff – who seem good. The instructions say to check the GiffGaff SIM works. What does this mean ? Do I register the GiffGaff SIM & put money on it then put the SIM in my phone and see if I can phone out & receive calls ? Then change back to my Vectone SIM. Tell GiffGaff my PAC No. Wait till the Vectone SIM doesn’t work. Then put the GiffGaff SIM into the phone and the Vectone phone No will have transferred to GiffGaff & away I go.
So 1. What exactly do I do to check the GiffGaff SIM works ?
2. On the day of the transfer do I keep the Vectone SIM in the phone till the transfer to GiffGaff has completed and then swap the GiffGaff SIM in ? Thanks (it’s a while since I’ve done this!!!)
Ken replied:
Hi Sally,
Many thanks for your question. Yes, I’d put the giffgaff SIM card in your mobile phone and just make sure everything works correctly (e.g. that your mobile phone accepts the SIM card, that you’re able to get coverage where you live and make outgoing phone calls, etc). Once you’ve done that, you can give your PAC Code to giffgaff and move your phone number over (strictly speaking, it isn’t necessary to make sure your giffgaff SIM card actually works but I’d always recommend doing this whenever possible to avoid potential problems at a later date e.g. sometimes people forget to unlock their mobile phone, and are then left without a working SIM card until that problem is resolved).
With regards to 2, yes, I would leave your Vectone Mobile SIM card in until the coverage disappears. You can then switch it for your giffgaff SIM card which will then have your phone number transferred to it.
Hope this helps,
Ken
Steven Black said:
I need a PAC Code from Vectone Mobile to Tesco Mobile
I have just one problem i can’t hear them because all the people are chatting to others cutomers
and they can’t hear me
I have tried the contact form but never get an answer
Is there text number i can text please
kind regards
steve
Ken replied:
Hi Steve,
Sorry to hear about the problems you’ve encountered trying to get a PAC Code from Vectone Mobile. Unfortunately, I don’t think there is a way to do this without going through Vectone customer support. Sorry about that!
Ken
Rizwan replied:
But customers centre should answers the calls
Trying from one month daily two hours but no answer.
I have never seen such bad customers services.
Vladimir said:
I did not manage to transfer my number. from Vectone to Virgin. I was informed of my pack code in Vectone I passed to Virgin. but so I was not connected to Virgin connection, I called Virgin service every day and no result, I lost the number that I used for 10 years and including all business connections. What do we have to do. On whom to sue?
Ken replied:
Hi Vladmir,
I’m so sorry to hear about the problem moving your phone number from Vectone Mobile to Virgin Media. For problems transferring your phone number from one network to another, you’ll need to contact the mobile network you’re joining (in this case, Virgin Media). I hope you’ll be able to come to a resolution with them, to get your phone number back.
Ken
Vinaya replied:
Hi Vladimir,
I am having exactly same issue while porting from Vectone to Virgin for last 3 months. Whenever I call Virgin they tell me that there is some ‘files’ pending from Vectone without which they cannot port me in. I am not sure what to do? Did you figure out whom to sue? I am happy to join you to sue Virgin. They are really a pain.
matt said:
Ive just tried porting my Number from EE over to VM and VM said they need to send me a new sim card with the number transferred onto it and it’ll take up to 5 days.
This doesn’t sound correct, surely just they port the number to the sim ive just got from them when i set up the account?
Ken replied:
Hi Matt,
Thanks for your comment. Normally, most mobile networks should be able to transfer your phone number to an existing SIM card, so not quite sure why Vectone Mobile is unable to do this. Appreciate this doesn’t really help you in your situation, but it’s something worth checking with Vectone directly (or it’s possible things just work differently on their network).
Ken
stan said:
I have a problem with transferring my number to Vectone mobile,I gave them my pack code from O2 ,but they are telling that they haven’t received confirmation porting from O2,I receive an SMS from O2 which says that its been granted,but my number is still offline.can i call couple of times their customer service desk but they were so unhelpful.
you please tell me what I can do?I need to keep my number as its my company one.please help me?