Whether you're joining Honest Mobile or leaving for another network, it's a straightforward process to keep your existing phone number.
If you're leaving Honest to join another network, or if you're leaving another network in order to join Honest, it's super easy to keep your current phone number.
All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Honest and joining another network
Transfer your Honest Mobile phone number onto a different mobile network.
- I'm joining Honest from another network
Transfer your phone number from another mobile network to Honest Mobile.
- I'm upgrading my Honest phone or SIM card
Transfer your phone number from one Honest account to another Honest account.
Leaving Honest For Another Network
If you're leaving Honest Mobile to join another mobile network, you can take your phone number with you using a PAC Code from Honest.
There are two ways to request a Honest PAC Code:
- Online: You can get a PAC Code from Honest by logging in to the My Honest Mobile website. Once you've logged in, go to My Number > Get PAC.
- By Text Message: You can get a Honest Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Honest.
It's always free to get a PAC Code from Honest Mobile, and it's your legal entitlement to be able to recieve one. If any cancellation fees apply to your Honest Mobile contract, they should also tell you what this will be at the same time as sending you a PAC Code.
The PAC Code you recieve from Honest should begin with GAM and should be 9 digits long (e.g. GAM 123 456).
Once you have your Honest Mobile PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:
PAC Code Finder
Find out how to use your Honest PAC Code
Don’t want to keep your Honest phone number? You can request a STAC Code from Honest instead.
Honest STAC Code (Leave Honest Without Keeping Your Number)
If you’d like to leave Honest Mobile without keeping your current phone number, you’ll need to request a Honest STAC Code rather than a PAC Code. There are two ways to get a STAC Code from Honest:
- Online: You can get a STAC Code from Honest by logging in to the My Honest Mobile website. After logging in, go to My Number > Get PAC.
- By Text Message: You can get a Honest Mobile STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Honest.
Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Honest STAC Code.
Joining Honest From Another Network
If you're joining Honest Mobile from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Honest Mobile.
After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Honest's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Honest deals, please see this page on Honest Mobile's website.
When Your New Phone Arrives...
Once your new phone or SIM card arrives from Honest Mobile, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.
Once you're happy to continue with the transfer, your PAC Code should be submitted through Honest Mobile's online form.
If your PAC Code is provided before 5.30pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.30pm cut-off, you'll need to wait one extra working day for your number to be transferred.
Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Honest Mobile first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.
Upgrading Your Plan On Honest
If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Honest Mobile PAC Code. You can simply upgrade via Honest Mobile's website. For more information, please select the type of Honest price plan you're planning to move to:
For more information, please see the Honest Mobile website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.
For discussion, please see the comments below on this page. They show other people's experiences using a Honest PAC Code or moving their phone number from another network to Honest Mobile.