Talk Home PAC Code: Keep Your Number When Changing Networks

Whether you're joining Talk Home or leaving for another network, it's a straightforward process to keep your existing phone number.

If you're leaving Talk Home to join another network, or if you're leaving another network in order to join Talk Home, it's super easy to keep your current phone number.

All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

• I'm leaving Talk Home and joining another network
  Transfer your Talk Home phone number onto a different mobile network.
• I'm joining Talk Home from another network
  Transfer your phone number from another mobile network to Talk Home.
• I'm upgrading my Talk Home phone or SIM card
  Transfer your phone number from one Talk Home account to another Talk Home account.

Leaving Talk Home For Another Network

If you're leaving Talk Home to join another mobile network, you can take your phone number with you using a PAC Code from Talk Home.

There are three ways to request a Talk Home PAC Code:

1. Online: You can get a PAC Code from Talk Home by logging in to the Talk Home account website. Once you've logged in, go to Porting > Port out.
2. By Text Message: You can get a Talk Home PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Talk Home.
3. By Phone: You can get a PAC Code by calling Talk Home. To do this, call them on 579 using your Talk Home handset. Alternatively, dial 0330 993 7339 from any other phone. You'll need to call during Talk Home's opening hours ().

It's always free to get a PAC Code from Talk Home, and it's your legal entitlement to be able to recieve one. If any cancellation fees apply to your Talk Home contract, they should also tell you what this will be at the same time as sending you a PAC Code.

The PAC Code you recieve from Talk Home should begin with THM and should be 9 digits long (e.g. THM 123 456).

Once you have your Talk Home PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:

Don’t want to keep your Talk Home phone number? You can request a STAC Code from Talk Home instead.

Joining Talk Home From Another Network

If you're joining Talk Home from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Talk Home.

After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Talk Home's website. For more information, please select the type of tariff you're wanting to move to:

• SIM Only
• Pay As You Go

For a full list of the latest Talk Home deals, please see this page on Talk Home's website.

Get the Latest Deals from Talk Home →

When Your New Phone Arrives...

Once your new phone or SIM card arrives from Talk Home, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the transfer, your PAC Code should be submitted through Talk Home's online form. Alternatively, you can give the PAC Code to Talk Home by calling 579 on your Talk Home handset. You can also call 0330 993 7339 from any other phone.

Once you've provided your PAC code to Talk Home, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Talk Home first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.

Upgrading Your Plan On Talk Home

If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Talk Home PAC Code. You can simply upgrade via Talk Home's website. For more information, please select the type of Talk Home price plan you're planning to move to:

• SIM Only
• Pay As You Go

More Information

For more information, please see the Talk Home website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.

For discussion, please see the comments below on this page. They show other people's experiences using a Talk Home PAC Code or moving their phone number from another network to Talk Home.