Whether you're joining ASDA Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving ASDA and joining another network or if you're leaving another network in order to join ASDA, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving ASDA and joining another network
Transfer your ASDA Mobile phone number onto a different network.
- I'm joining ASDA from another network
Transfer your phone number onto a new account with ASDA Mobile.
- I'm upgrading my ASDA phone or SIM card
Transfer your phone number from one ASDA account to another ASDA account.
Leaving ASDA For Another Network
If you're leaving ASDA Mobile and joining another network, you can take your phone number with you.
Start by asking ASDA to issue you with a PAC Code. You can get a PAC Code from ASDA Mobile by calling 2732 on your ASDA Mobile handset. Alternatively, dial 0800 079 2732 from any other phone.
You can request a PAC Code over the phone at any time during ASDA Mobile's opening hours:
|Monday - Friday||8.00am - 8.00pm|
|Saturday||9.00am - 6.00pm|
|Sunday||10.00am - 5.00pm|
It's always free to get a PAC Code from ASDA Mobile (it's your legal entitlement). After getting your ASDA PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining ASDA From Another Network
If you're joining ASDA Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to ASDA Mobile.
After getting the PAC Code, you should order your new handset or SIM card directly from ASDA's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest ASDA deals, please see this page on ASDA Mobile's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from ASDA Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, You can give the PAC Code to ASDA Mobile by calling 2732 on your ASDA Mobile handset. You can also call 0800 079 2732 from any other phone.
Once you've provided your PAC code to ASDA Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Upgrading Your Plan On ASDA
If you're simply upgrading to a newer handset or tariff, it's not necessary to use an ASDA Mobile PAC Code. You can simply upgrade via ASDA Mobile's website. For more information, please select the type of tariff you're planning to move to:
For more information, please see the ASDA Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.
For discussion, please see the comments on this page. They show other people's experiences either when using an ASDA PAC Code or when transferring their phone number from another network to ASDA Mobile.