Whether you're joining ASDA Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

ASDA PAC CodeIf you're leaving ASDA and joining another network or if you're leaving another network in order to join ASDA, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving ASDA For Another Network

ASDA Mobile

If you're leaving ASDA Mobile and joining another network, you can take your phone number with you.

Start by asking ASDA to issue you with a PAC Code. You can get a PAC Code from ASDA Mobile by calling 2732 on your ASDA Mobile handset. Alternatively, dial 0800 079 2732 from any other phone.

You can request a PAC Code over the phone at any time during ASDA Mobile's opening hours:

Monday - Friday8.00am - 8.00pm
Saturday9.00am - 6.00pm
Sunday10.00am - 5.00pm

It's always free to get a PAC Code from ASDA Mobile (it's your legal entitlement). After getting your ASDA PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your ASDA PAC Code

Your new network provider:

Joining ASDA From Another Network

ASDA Mobile

If you're joining ASDA Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to ASDA Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from ASDA's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest ASDA deals, please see this page on ASDA Mobile's website.

Get the Latest Deals from ASDA Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from ASDA Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to ASDA Mobile by calling 2732 on your ASDA Mobile handset. You can also call 0800 079 2732 from any other phone.

Once you've provided your PAC code to ASDA Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On ASDA

ASDA Mobile
ASDA Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use an ASDA Mobile PAC Code. You can simply upgrade via ASDA Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the ASDA Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using an ASDA PAC Code or when transferring their phone number from another network to ASDA Mobile.

Your Comments 1,267 so far

We would love to hear your comments: either about using an ASDA Mobile PAC Code or transferring your phone number from another network to ASDA Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1267 comments about transferring a phone number, please see the main PAC Codes article.

  • I am absolutely disgusted with asda mobile, i called for a pac code a couple of days ago, and only because they could not sort a problem theycreated, i only phoned tesco mobile today gave them the pac code, they disconnected me about 6 which was before tesco had time to connect me over properly after i gave them the pac code i was given. My son rang me on the housephone just now, because they have already given my number to someone else before tesco have finished transferring. What the hell are they doing. Can you offer any advice please, this is going to create so much inconvenience.

    Sue transferred a phone number from ASDA Mobile to Tesco Mobile.

    • Hi Sue,
      I’m so sorry to hear about the problems you’ve encountered moving a phone number from ASDA Mobile to Tesco Mobile. Typically, it’s the responsibility of your new mobile network if something goes wrong during a phone number transfer. However, as I understand from your message, it was slightly different in your case that ASDA Mobile cut off your phone before the transferred occurred? If so, this isn’t the typical behaviour and as such, I wouldn’t really be able to give you any detailed suggestions. The chances are you’ll need to contact ASDA Mobile Customer Support to get this issue resolved: you can reach them on 0800 079 2732.

  • I have been attempting to obtain my pac code from Orange all morning but keep being fobbed off with the busy excuse. Is there another no. I can contact? As it happens I wish to move to asda which is also EE.

    Alan scott transferred a phone number from Orange to ASDA Mobile.

  • Hi Ken,

    3 weeks ago, I transferred my mobile number from Orange (Dolphin) contract to ASDA Mobile.
    (both on the EE network). I had no problem securing my PAC number and the transfer seemed to go smoothly apart from the fact that I can make calls and receive texts but cannot send texts.
    I left my Orange SIM card in my old mobile and my Daughter was able to send a text message on this. I have since removed that SIM card.
    I have called ASDA Mobile on 3 occasions to be told that this has been a problem for many customers transferring from Orange and the technicians are working to resolve the problem. ASDA has given me extra credit for my phone as I am continually having to make calls instead of sending texts.
    Can you advise me of my next step as it has been 3 weeks? I have already lodged a complaint with CISAS against Orange and am waiting for their response.

    Many thanks,

    Chris transferred a phone number from Orange to ASDA Mobile.

    • Hi Chris,
      Sorry to hear about the problems you’re experiencing on ASDA Mobile. Unfortunately, I don’t have much specific advice regarding this matter – it sounds like a problem which needs to be solved by ASDA technical support. I would recommend checking two things:
      1) Verify the SMS message service centre settings on your phone – they’ll need to be correct for you to be able to send a text message.
      2) Consider using an instant messaging app (e.g. WhatsApp). I know it doesn’t solve your problem but it should allow you to stay in touch with friends whilst the problem is solved (it’s free to send messages so this is cheaper than calling).
      Aside from that, I couldn’t give any more advice except to keep following it up with ASDA.
      Good luck,

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