Whether you're joining Smarty or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving Smarty and joining another network or if you're leaving another network in order to join Smarty, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Smarty and joining another network
Transfer your Smarty phone number onto a different network.
- I'm joining Smarty from another network
Transfer your phone number onto a new account with Smarty.
- I'm upgrading my Smarty phone or SIM card
Transfer your phone number from one Smarty account to another Smarty account.
Leaving Smarty For Another Network
If you're leaving Smarty and joining another network, you can take your phone number with you.
Start by asking Smarty to issue you with a PAC Code. You can get a PAC Code from Smarty by requesting one online at smarty.co.uk.
It's always free to get a PAC Code from Smarty (it's your legal entitlement). After getting your Smarty PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining Smarty From Another Network
If you're joining Smarty from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Smarty.
After getting the PAC Code, you should order your new handset or SIM card directly from Smarty's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Smarty deals, please see this page on Smarty's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from Smarty, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, your PAC Code should be entered on Smarty's online form.
Once you've provided your PAC code to Smarty, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Upgrading Your Plan On Smarty
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Smarty PAC Code. You can simply upgrade via Smarty's website. For more information, please select the type of tariff you're planning to move to:
For discussion, please see the comments on this page. They show other people's experiences either when using a Smarty PAC Code or when transferring their phone number from another network to Smarty.