Whether you're joining Plusnet Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Plusnet PAC CodeIf you're leaving Plusnet and joining another network or if you're leaving another network in order to join Plusnet, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Plusnet For Another Network

Plusnet Mobile

If you're leaving Plusnet Mobile and joining another network, you can take your phone number with you.

Start by asking Plusnet to issue you with a PAC Code. You can get a PAC Code from Plusnet Mobile by calling 500 on your Plusnet Mobile handset. Alternatively, dial 0800 079 1133 from any other phone.

You can request a PAC Code over the phone at any time during Plusnet Mobile's opening hours:

Monday - Friday7.30am - 8.00pm
Saturday7.30am - 8.00pm
Sunday7.30am - 4.00pm

It's always free to get a PAC Code from Plusnet Mobile (it's your legal entitlement). After getting your Plusnet PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Plusnet PAC Code

Your new network provider:

Joining Plusnet From Another Network

Plusnet Mobile

If you're joining Plusnet Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Plusnet Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Plusnet's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Plusnet deals, please see this page on Plusnet Mobile's website.

Get the Latest Deals from Plusnet Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Plusnet Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Plusnet Mobile by calling 500 on your Plusnet Mobile handset. You can also call 0800 079 1133 from any other phone.

Once you've provided your PAC code to Plusnet Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Plusnet

Plusnet Mobile
Plusnet Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Plusnet Mobile PAC Code. You can simply upgrade via Plusnet Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Plusnet Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Plusnet PAC Code or when transferring their phone number from another network to Plusnet Mobile.

Your Comments 1,382 so far

We would love to hear your comments: either about using a Plusnet Mobile PAC Code or transferring your phone number from another network to Plusnet Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1382 comments about transferring a phone number, please see the main PAC Codes article.

  • Andrea Palmer said:

    Hi Ken I had a contract with EE when it ended I bought a new phone and got the Pac code from EE to pass to new SIM only provider plusnet. This worked fine without problems until 2 weeks ago when I was received a text from EE saying I had used all my data . I thought this was an error but a few hours later I was unable to use data. I rang plusnet and they still.don’t know why this has happened. EE can’t explain either. Tonight I requested my pac code from.plusnet to go to another provider but they said if I change now I still don’t be able to get data on a new SIM until this is resolved is this correct ?

    Andrea Palmer transferred a phone number from EE to Plusnet Mobile.

    • Hi Andrea,
      I’m sorry to hear about the problems you’ve experienced with EE/Plusnet Mobile. This sounds like a fairly bizarre situation – if you were indeed connected & transferred over to Plusnet Mobile, then I would expect you to no longer receive anything from EE. One thing that might be worth noting is that EE & Plusnet are part of the same company (being two different brands within the BT Consumer group). Furthermore, up until a few years ago, Plusnet Mobile was actually part of EE (this was when they were called LIFE Mobile). It’s possible therefore that EE & Plusnet are sharing some of their backend systems, and something weird might be going on there (e.g. they’re treating you as an EE customer, even though you’re actually on Plusnet). This is something I haven’t heard of before, so you’ll probably need to chase up Plusnet Support directly on this for further investigation.
      Hope this helps,
      Ken

  • Please can you advise me? My husband had a Vodaphone account for his and my phone. He has died and I want to cancel one phone but take the PAC number for mine to Plusnet. Despite asking to see my husband’s death certificate ( not nice in an open shop) Vodaphone say they will only give me the PAC number if I transfer the account into my name AND WAIT THREE MONTHS. Despite OFCOM advising me this isn’t correct Vodaphone won’t budge.We are out of contract time with V so this cannot be the issue.

    Maxine transferred a phone number from Vodafone to Plusnet Mobile.

      • Hi Ken, thank you so much for your reply. Searching online I found that Vodaphone have a dedicated bereavement line but not one of the people I spoke with told me that. So…I rang it myself and spoke to someone who apologised and said I should never have been asked to take a death certificate into the shop.
        The 30 day rule seems to be about needing to pay early exit from contracts etc but I explained this does not apply to me. I need, apparently, to speak to a supervisor who , they said, should be able to help me! I am phoning her tomorrow and will let you know how I get on!

  • I’m moving four numbers to Plus who have just entered the mobile business. I know they’re a subsiduary of BT who also own EE. We can only get reasonable reception at home with EE/Orange and Vodafone. Two of the numbers are currently with Orange who tell me that porting the numbers to Plus won’t be a problem, and I have PAC codes for them. The other two numbers I’m transferring are with EE who say that I won’t be able to port directly to Plus as a PAC code won’t work as it’s a transfer EE to EE. The went on to tell me that I would have to port them to another provider then to Plus. Does this sound right, and if so which intermediate provider would you suggest we move them to? Thanks for your help. Andy

    Andy transferred a phone number from EE to Plusnet Mobile.

    • Hi Andy,
      I believe the team at EE are mistaken about this, and there shouldn’t be any problems transferring your phone number from EE to Plusnet Mobile. Therefore, I’d simply recommend submitting your EE PAC Code as normal to the guys at Plusnet Mobile.
      Ken

          • Yes, the transfer went OK, although it was a little slow. I expected that given that Plusnet is a new mobile provider and comments on their forum suggested it would take a bit of time. My move was just before Christmas, so I’d allowed a bit of extra time for it to happen before the end of the notice period, so it wasn’t a problem. I’m just so glad to be away from Orange and EE with their absence of customer service, and every opportunity taken to get money off you.

          • I was offered a good deal with Plusnet, then when I called EE to get the PAC code from my PAYG cell (I’ve been abroad so transferred to a PAYG to keep the number I’ve had for years). They offered me a better deal over the phone, so I took it. Their sim card arrived in 2 days and the transfer of the number took another day and a half. Very quick so I was pleased. Always a bit of a shame having to do that to get a better deal, but that’s commerce I guess! Plusnet took the first payment but they said they will reimburse it asap. Both parties were friendly and helpful.

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