Whether you're joining Plusnet Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Plusnet PAC CodeIf you're leaving Plusnet and joining another network or if you're leaving another network in order to join Plusnet, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Plusnet For Another Network

Plusnet Mobile

If you're leaving Plusnet Mobile and joining another network, you can take your phone number with you.

Start by asking Plusnet to issue you with a PAC Code. You can get a PAC Code from Plusnet Mobile by calling 500 on your Plusnet Mobile handset. Alternatively, dial 0800 079 1133 from any other phone.

You can request a PAC Code over the phone at any time during Plusnet Mobile's opening hours:

Monday - Friday7.30am - 8.00pm
Saturday7.30am - 8.00pm
Sunday7.30am - 4.00pm

It's always free to get a PAC Code from Plusnet Mobile (it's your legal entitlement). After getting your Plusnet PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Plusnet PAC Code

Your new network provider:

Joining Plusnet From Another Network

Plusnet Mobile

If you're joining Plusnet Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Plusnet Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Plusnet's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Plusnet deals, please see this page on Plusnet Mobile's website.

Get the Latest Deals from Plusnet Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Plusnet Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Plusnet Mobile by calling 500 on your Plusnet Mobile handset. You can also call 0800 079 1133 from any other phone.

Once you've provided your PAC code to Plusnet Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Plusnet

Plusnet Mobile
Plusnet Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Plusnet Mobile PAC Code. You can simply upgrade via Plusnet Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Plusnet Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Plusnet PAC Code or when transferring their phone number from another network to Plusnet Mobile.

Your Comments 1,211 so far

We would love to hear your comments: either about using a Plusnet Mobile PAC Code or transferring your phone number from another network to Plusnet Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1211 comments about transferring a phone number, please see the main PAC Codes article.

  • Please can you advise me? My husband had a Vodaphone account for his and my phone. He has died and I want to cancel one phone but take the PAC number for mine to Plusnet. Despite asking to see my husband’s death certificate ( not nice in an open shop) Vodaphone say they will only give me the PAC number if I transfer the account into my name AND WAIT THREE MONTHS. Despite OFCOM advising me this isn’t correct Vodaphone won’t budge.We are out of contract time with V so this cannot be the issue.

    Maxine transferred a phone number from Vodafone to Plusnet Mobile.

      • Hi Ken, thank you so much for your reply. Searching online I found that Vodaphone have a dedicated bereavement line but not one of the people I spoke with told me that. So…I rang it myself and spoke to someone who apologised and said I should never have been asked to take a death certificate into the shop.
        The 30 day rule seems to be about needing to pay early exit from contracts etc but I explained this does not apply to me. I need, apparently, to speak to a supervisor who , they said, should be able to help me! I am phoning her tomorrow and will let you know how I get on!

  • I’m moving four numbers to Plus who have just entered the mobile business. I know they’re a subsiduary of BT who also own EE. We can only get reasonable reception at home with EE/Orange and Vodafone. Two of the numbers are currently with Orange who tell me that porting the numbers to Plus won’t be a problem, and I have PAC codes for them. The other two numbers I’m transferring are with EE who say that I won’t be able to port directly to Plus as a PAC code won’t work as it’s a transfer EE to EE. The went on to tell me that I would have to port them to another provider then to Plus. Does this sound right, and if so which intermediate provider would you suggest we move them to? Thanks for your help. Andy

    Andy transferred a phone number from EE to Plusnet Mobile.

    • Hi Andy,
      I believe the team at EE are mistaken about this, and there shouldn’t be any problems transferring your phone number from EE to Plusnet Mobile. Therefore, I’d simply recommend submitting your EE PAC Code as normal to the guys at Plusnet Mobile.
      Ken

          • Yes, the transfer went OK, although it was a little slow. I expected that given that Plusnet is a new mobile provider and comments on their forum suggested it would take a bit of time. My move was just before Christmas, so I’d allowed a bit of extra time for it to happen before the end of the notice period, so it wasn’t a problem. I’m just so glad to be away from Orange and EE with their absence of customer service, and every opportunity taken to get money off you.

          • I was offered a good deal with Plusnet, then when I called EE to get the PAC code from my PAYG cell (I’ve been abroad so transferred to a PAYG to keep the number I’ve had for years). They offered me a better deal over the phone, so I took it. Their sim card arrived in 2 days and the transfer of the number took another day and a half. Very quick so I was pleased. Always a bit of a shame having to do that to get a better deal, but that’s commerce I guess! Plusnet took the first payment but they said they will reimburse it asap. Both parties were friendly and helpful.

  • I had already transferred my number from TPO to Life Mobile a couple of months ago, and I wanted to transfer my wife’s number to them as well.
    About 3 weeks ago we got the LIFE sim and the PAC code from TPO. We were told it would take about 5 days for the transfer. So on a Tuesday we give LIFE the pac code, and on Friday the TPO sim goes off. The new LIFE sim is put in the phone so that the old number can get transferred.
    When mine was done, the number transferred within hours of the old one switching off, however with my wife’s number, it has been 2 weeks and the number still has not been transferred.
    We have called numerous times, and made complaints. First they say there was a backlog, then they said that process is done in France and there was a public holiday, then they said they don’t know.

    My wife is the main carer for an elderly relative and she relies on having her original number. She gets calls from nurses, doctors, and other carers. This has caused a lot of stress and issues because she cannot be contacted. At first we thought the number would change so we didn’t supply the nurses with our temporary number. They too have enough to deal with.

    Surely in this day and age where, transactions are instant, why would it take 2 weeks (and still not done) to migrate some numbers from one IT system into another? There should not be a 2 week backlog.
    We can’t even redirect calls to another number because the original is not recognized.
    Is there any way to get here original number back.

    Sanj transferred a phone number from TPO Mobile to Plusnet Mobile.

    • Hi Sanj,
      Sorry to hear about the problems transferring your phone number from TPO to LIFE Mobile. I’m really not sure what has gone wrong here, but it’s now the responsibility of LIFE Mobile to process your phone number transfer. I’d recommend making a complaint to them in writing as this may help to expedite the solution of your problem.
      Good luck,
      Ken

      • The porting problems here seems to be a Life Mobile problem that’s becoming clear is affecting a lot of punters.

        My personal experience of porting a number was 5 days from start to finish porting from Delight to Life but I was reading on Digital Spy this month of someone having their number taking a month to transfer.

        I though in my case the problem was that Delight piggy backs on the EE network as does Life but I’ve seen so many cases of porting problem with Life they surely are doing something wrong in their porting process.

        Porting problem besides the Life Mobile network once all the porting is done is a first class service and just to add their customer services department when you ring them talk in perfectly clear English and that’s worth 5 stars in my book nowadays.

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