Whether you're joining giffgaff or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving giffgaff and joining another network or if you're leaving another network in order to join giffgaff, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving giffgaff and joining another network
Transfer your giffgaff phone number onto a different network.
- I'm joining giffgaff from another network
Transfer your phone number onto a new account with giffgaff.
- I'm upgrading my giffgaff phone or SIM card
Transfer your phone number from one giffgaff account to another giffgaff account.
Leaving giffgaff For Another Network
If you're leaving giffgaff and joining another network, you can take your phone number with you.
Start by asking giffgaff to issue you with a PAC Code. You can get a PAC Code from giffgaff by requesting one online at giffgaff.com. Alternatively, call or text 43431 to get your PAC Code.
It's always free to get a PAC Code from giffgaff (it's your legal entitlement). After getting your giffgaff PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining giffgaff From Another Network
If you're joining giffgaff from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to giffgaff.
After getting the PAC Code, you should order your new handset or SIM card directly from giffgaff's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest giffgaff deals, please see this page on giffgaff's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from giffgaff, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, your PAC Code should be entered on giffgaff's online form.
If your PAC Code is provided before 3.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 3.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.
Upgrading Your Plan On giffgaff
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a giffgaff PAC Code. You can simply upgrade via giffgaff's website. For more information, please select the type of tariff you're planning to move to:
For discussion, please see the comments on this page. They show other people's experiences either when using a giffgaff PAC Code or when transferring their phone number from another network to giffgaff.