Whether you're joining Lebara Mobile or leaving for another network, it's a straightforward process to keep your existing phone number.

Lebara PAC CodeIf you're leaving Lebara to join another network, or if you're leaving another network in order to join Lebara, it's super easy to keep your current phone number.

All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Lebara For Another Network

Lebara Mobile

If you're leaving Lebara Mobile to join another mobile network, you can take your phone number with you using a PAC Code from Lebara.

There are three ways to request a Lebara PAC Code:

  1. Online: You can get a PAC Code from Lebara by logging in to the Lebara Mobile website.
  2. By Text Message: You can get a Lebara Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Lebara.
  3. By Phone: You can get a PAC Code by calling Lebara Mobile. To do this, call them on 5588 using your Lebara handset. Alternatively, dial 020 3059 0304 from any other phone. You'll need to call during Lebara's opening hours (Monday-Friday 9am-5.30pm, Saturday 9am-5.30pm, Sunday 9am-5.30pm).

It's always free to get a PAC Code from Lebara Mobile, and it's your legal entitlement to be able to recieve one.

Once you have your Lebara Mobile PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:

PAC Code Finder: How to use your Lebara PAC Code

Your new mobile network:

Don’t want to keep your Lebara phone number? You can request a STAC Code from Lebara instead.

Lebara STAC Code (Leave Lebara Without Keeping Your Number)

If you’d like to leave Lebara Mobile without keeping your current phone number, you’ll need to request a Lebara STAC Code rather than a PAC Code. There are three ways to get a STAC Code from Lebara:

  1. Online: You can get a STAC Code from Lebara by logging in to the Lebara Mobile website.
  2. By Text Message: You can get a Lebara Mobile STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Lebara.
  3. By Phone: You can get a STAC Code by calling Lebara Mobile. Call them on 5588 using your Lebara handset. Alternatively, dial 020 3059 0304 from any other phone. You'll need to call during Lebara's opening hours (Monday-Friday 9am-5.30pm, Saturday 9am-5.30pm, Sunday 9am-5.30pm).

Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Lebara STAC Code.

Joining Lebara From Another Network

Lebara Mobile

If you're joining Lebara Mobile from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Lebara Mobile.

After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Lebara's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Lebara deals, please see this page on Lebara Mobile's website.

Get the Latest Deals from Lebara Mobile →

When Your New Phone Arrives...

Once your new phone or SIM card arrives from Lebara Mobile, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Lebara Mobile by calling 5588 on your Lebara Mobile handset. You can also call 020 3059 0304 from any other phone.

Once you've provided your PAC code to Lebara Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Lebara Mobile first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.

Upgrading Your Plan On Lebara

Lebara Mobile
Lebara Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Lebara Mobile PAC Code. You can simply upgrade via Lebara Mobile's website. For more information, please select the type of Lebara price plan you're planning to move to:

More Information

For more information, please see the Lebara Mobile website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.

For discussion, please see the comments below on this page. They show other people's experiences using a Lebara PAC Code or moving their phone number from another network to Lebara Mobile.

Your Comments 1,757 so far

We would love to hear your comments: either about using a Lebara Mobile PAC Code or transferring your phone number from another network to Lebara Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1757 comments about transferring a phone number, please see the main PAC Codes article.

  • My name is Ola and i am switching from Lebara to three network, i walked into your store to make the change on Saturday 19th October 2019 and as we speak am still on lebara network . i have been moved and its over 72 hours .

    OLA transferred a phone number from Lebara Mobile to Three.

    • Hi Ola,
      Thanks for your comment. There’s more information here on the expected timeframe for phone number transfers, but in short: if you provided your PAC Code on a Saturday, I’d normally expect the phone number transfer to take place on a Tuesday. If the number still hasn’t transferred by the end of today, it might be worth giving Three a call on 333 to check on the status of your transfer.
      Ken

  • Moving from EE to Lebara due to cost, don’t really want to leave EE as customer service is excellent, just trying to transfer my old number – first experience of Lebara – customer service shuts at 5.30 pm – seriously?

    Caren Thomas transferred a phone number from EE to Lebara Mobile.

    • Hi Caren,
      Thanks for your comment. I’d probably agree with you that Lebara doesn’t have very good customer service. Is there a particular reason you’d like to move over to Lebara (e.g. for the international calls)? For most people, they tend not to be the cheapest option anyway (e.g. ASDA Mobile offers coverage from EE with better customer service and is normally comparable or even cheaper than Lebara).
      Ken

Load more comments (14)

Leave a Reply