Whether you're joining Lebara Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Lebara PAC CodeIf you're leaving Lebara and joining another network or if you're leaving another network in order to join Lebara, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Lebara For Another Network

Lebara Mobile

If you're leaving Lebara Mobile and joining another network, you can take your phone number with you.

Start by asking Lebara to issue you with a PAC Code. You can get a PAC Code from Lebara Mobile by calling 5588 on your Lebara Mobile handset. Alternatively, dial 020 3059 0304 from any other phone.

You can request a PAC Code over the phone at any time during Lebara Mobile's opening hours:

Monday - Friday9.00am - 5.30pm
Saturday9.00am - 5.30pm
Sunday9.00am - 5.30pm

It's always free to get a PAC Code from Lebara Mobile (it's your legal entitlement). After getting your Lebara PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Lebara PAC Code

Your new network provider:

Joining Lebara From Another Network

Lebara Mobile

If you're joining Lebara Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Lebara Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Lebara's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Lebara deals, please see this page on Lebara Mobile's website.

Get the Latest Deals from Lebara Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Lebara Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Lebara Mobile by calling 5588 on your Lebara Mobile handset. You can also call 020 3059 0304 from any other phone.

Once you've provided your PAC code to Lebara Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Lebara

Lebara Mobile
Lebara Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Lebara Mobile PAC Code. You can simply upgrade via Lebara Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Lebara Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Lebara PAC Code or when transferring their phone number from another network to Lebara Mobile.

Your Comments 1,536 so far

We would love to hear your comments: either about using a Lebara Mobile PAC Code or transferring your phone number from another network to Lebara Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1536 comments about transferring a phone number, please see the main PAC Codes article.

  • Moving from EE to Lebara due to cost, don’t really want to leave EE as customer service is excellent, just trying to transfer my old number – first experience of Lebara – customer service shuts at 5.30 pm – seriously?

    Caren Thomas transferred a phone number from EE to Lebara Mobile.

    • Hi Caren,
      Thanks for your comment. I’d probably agree with you that Lebara doesn’t have very good customer service. Is there a particular reason you’d like to move over to Lebara (e.g. for the international calls)? For most people, they tend not to be the cheapest option anyway (e.g. ASDA Mobile offers coverage from EE with better customer service and is normally comparable or even cheaper than Lebara).
      Ken

  • Lebara service is AWFUL. I asked to port vodafone number to lebara and was told within 11 hours of porting req (as my lebara number got disabled) that porting has been completed. And I should be able to use lebara network with my ported number in the existing sim. Now its been 28 hours, my lebara sim is disabled (no network). I called up to check with Lebara customer care in india and was told that due to some technical problem porting hasnt completed and will take another 10 hours (36hours).
    I cant believe them as it never took more than 24 hours of porting and number goes offline for max few hours. This is BS as some company floats a MVNO and lack technical skills to correctly do the bits.

    Raj transferred a phone number from Vodafone to Lebara Mobile.

Load more comments (13)

Leave a Reply

Your e-mail address will never be published. By default, I'll use it to send you an update when there are replies to your comment. However, if you don't want to receive this, you can disable it using the dropdown menu below: