Whether you're joining Lebara Mobile or leaving for another network, it's a straightforward process to keep your existing phone number.
If you're leaving Lebara to join another network, or if you're leaving another network in order to join Lebara, it's super easy to keep your current phone number.
All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Lebara and joining another network
Transfer your Lebara Mobile phone number onto a different mobile network. - I'm joining Lebara from another network
Transfer your phone number from another mobile network to Lebara Mobile. - I'm upgrading my Lebara phone or SIM card
Transfer your phone number from one Lebara account to another Lebara account.
Leaving Lebara For Another Network
If you're leaving Lebara Mobile to join another mobile network, you can take your phone number with you using a PAC Code from Lebara.
There are three ways to request a Lebara PAC Code:
- Online: You can get a PAC Code from Lebara by logging in to the Lebara Mobile website.
- By Text Message: You can get a Lebara Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Lebara.
- By Phone: You can get a PAC Code by calling Lebara Mobile. To do this, call them on 5588 using your Lebara handset. Alternatively, dial 020 3059 0304 from any other phone. You'll need to call during Lebara's opening hours (Monday-Friday 9am-5.30pm, Saturday 9am-5.30pm, Sunday 9am-5.30pm).
It's always free to get a PAC Code from Lebara Mobile, and it's your legal entitlement to be able to recieve one.
Once you have your Lebara Mobile PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:
Don’t want to keep your Lebara phone number? You can request a STAC Code from Lebara instead.
Lebara STAC Code (Leave Lebara Without Keeping Your Number)
If you’d like to leave Lebara Mobile without keeping your current phone number, you’ll need to request a Lebara STAC Code rather than a PAC Code. There are three ways to get a STAC Code from Lebara:
- Online: You can get a STAC Code from Lebara by logging in to the Lebara Mobile website.
- By Text Message: You can get a Lebara Mobile STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Lebara.
- By Phone: You can get a STAC Code by calling Lebara Mobile. Call them on 5588 using your Lebara handset. Alternatively, dial 020 3059 0304 from any other phone. You'll need to call during Lebara's opening hours (Monday-Friday 9am-5.30pm, Saturday 9am-5.30pm, Sunday 9am-5.30pm).
Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your Lebara STAC Code.
Joining Lebara From Another Network
If you're joining Lebara Mobile from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to Lebara Mobile.
After getting a PAC Code from your old network, you should order your new phone or SIM card directly from Lebara's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Lebara deals, please see this page on Lebara Mobile's website.
Get the Latest Deals from Lebara Mobile →
When Your New Phone Arrives...
Once your new phone or SIM card arrives from Lebara Mobile, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.
Once you're happy to continue with the transfer, your PAC Code should be submitted through Lebara Mobile's online form. Alternatively, you can give the PAC Code to Lebara Mobile by calling 5588 on your Lebara Mobile handset. You can also call 020 3059 0304 from any other phone.
Once you've provided your PAC code to Lebara Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from Lebara Mobile first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.
Upgrading Your Plan On Lebara
If you're simply upgrading to a newer handset or tariff, it's not necessary to get a Lebara Mobile PAC Code. You can simply upgrade via Lebara Mobile's website. For more information, please select the type of Lebara price plan you're planning to move to:
More Information
For more information, please see the Lebara Mobile website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.
For discussion, please see the comments below on this page. They show other people's experiences using a Lebara PAC Code or moving their phone number from another network to Lebara Mobile.
Theo van Elmpt said:
Hi Ken.
My question has probably been answered already but still – just to be sure.
I’ve just receive my Lebara SimOnly card and am in two minds whether to use it in a second phone with the ‘temporary’ Lebara number or to port the number of my current Vodafone SimOnly immediately.
If I decide for the first option – use it with its Lebara number in a second phone – can I then still port my Vodafone number to the Lebara card at any point in the future having used the Lebara number for a while ??
Thanks
Ken replied:
Hi Theo,
Thanks for your comment and a very good question! Yes, you can port your phone number in to Lebara whenever you like (so absolutely fine to use it for a while with the temporary phone number from Lebara).
Ken
Daniel said:
Hello Ken
I wish to port in my existing number with giffgaff to Lebara. I have received my Lebara sim & “temporary” number. I understand I have to obtain a PAC from giffgaff & give it to Lebara & that the PAC code will expire after 30days. However I still have £30 credit with giffgaff that I’d like to use before switching the number to Lebara. My question is: How long will the Lebara “temporary” number be available to be swapped over (is there any time limit?) ? Could I, say for example, use the Lebara “temporary” number for a few months (or until my giffgaff credit has almost been exhausted) & then request a PAC from giffgaff to transfer that number to Lebara, to replace the “temporary” Lebara number (i.e. several months after activating the Lebara “temporary” number).
Ken replied:
Hi Daniel,
Thanks for your comment. You can keep the ‘temporary’ phone number from Lebara for as long as you like. In other words, it’s absolutely fine to port your phone number in even if you’ve had your Lebara SIM card for 3 months, 6 months, 1 year, or even longer than that.
One thing to consider, however, is whether you might just be paying for two plans at the same time (i.e. if you’re paying for a plan on Lebara as well as paying for a plan on giffgaff). If this is the case, you might not actually be saving much money by doing this! One potential alternative would be donating your giffgaff credit to charity or using it another way.
Hope this helps,
Ken
jim jack said:
want to port to lebara from three
have a 3 year old pay as you go sim with lebara
will it work or do I have to get a fresh sim card from Lebara to port my three number over to lebara ?
Ken replied:
Hi Jim,
Thanks for your comment. You can port the phone number in to your existing Lebara SIM card. It doesn’t matter how long you’ve had the SIM – it’s always possible to transfer a phone number in.
Hope this helps,
Ken