Whether you're joining Orange or leaving for a different network, it's a straightforward process to keep your old phone number.

Orange PAC CodeIf you're leaving Orange and joining another network or if you're leaving another network in order to join Orange, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Orange For Another Network

Orange

If you're leaving Orange and joining another network, you can take your phone number with you.

Start by asking Orange to issue you with a PAC Code.

If you're a Pay Monthly customer on Orange, you can request a PAC Code by calling 150 on your Orange handset. Alternatively, dial 07973 100 150 from any other phone.

Alternatively, if you're a Pay As You Go customer on Orange, request a PAC Code by calling 450 on your Orange Pay As You Go handset. You can also call 07973 100 450 from any other phone.

You can request a PAC Code over the phone at any time during Orange's opening hours:

Monday - Friday8.00am - 8.00pm
An extended service costing 50p/call is available between 8pm-10pm on weekdays.
Saturday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.
Sunday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.

It's always free to get a PAC Code from Orange (it's your legal entitlement). After getting your Orange PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Orange PAC Code

Your new network provider:

Joining Orange From Another Network

Orange

If you're joining Orange from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Orange.

After getting the PAC Code, you should order your new handset or SIM card directly from Orange's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Orange deals, please see this page on Orange's website.

Get the Latest Deals from Orange →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Orange, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on Orange's online form. Alternatively, you can also provide your PAC Code to Orange over the phone:

If you're joining Orange Pay Monthly, you can submit your PAC Code by calling 150 on your Orange handset. Alternatively, call 07973 100 150 from any other phone.

If you're joining Orange Pay As You Go, submit your PAC Code by calling 450 (07973 100 450 if you're calling from another network).

Providing your PAC Code to Orange
The PAC Code should be submitted through a form on Orange's website.

If your PAC Code is provided before 5.30pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.30pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On Orange

Orange
Orange

If you're simply upgrading to a newer handset or tariff, it's not necessary to use an Orange PAC Code. You can simply upgrade via Orange's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Orange website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using an Orange PAC Code or when transferring their phone number from another network to Orange.

Your Comments 1,227 so far

We would love to hear your comments: either about using an Orange PAC Code or transferring your phone number from another network to Orange. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1227 comments about transferring a phone number, please see the main PAC Codes article.

  • I just tried to move from Orange to EE and it eventually turned out that the transfer of my phone number was going to take take 6 days during which time I could not use my number for incoming calls. First it did not go through automatically, then a day later I phoned and was told it would be re-requested and would go through in a further 24 hours or so. The next day I contacted EE by chat to confirm and was definitely told it would go through at midnight that night. It didn’t. The next day, a Saturday, I was told it would not go through until midnight before Tuesday morning. I have cancelled my contract, under cooling off rules and am looking for another deal.

    Helen A. transferred a phone number from Orange to EE.

  • About 15 years ago a former colleague bought a batch of Orange PAYG mobiles for office use. These were subsequently replaced by contract mobiles and the PAYG mobiles were given to the staff.
    I kept mine for personal use when I retired and I have used it ever since.
    I have now bought a smart phone on talktalk network and I wish to transfer the number from the old phone. I have many contacts who have my number.
    I am having difficulty getting the PAC number from Orange (now EE).
    Can you help please?
    Stuart

    Stuart transferred a phone number from Orange to TalkTalk Mobile.

    • Hi Stuart,
      Thank for your comment! Could you kindly elaborate a little on what problems you’re having getting a PAC Code from Orange? It should simply be a matter of calling Orange on 450 and then going through security to get your PAC Code (for PAYG they should ask you for some details about recent top-ups, etc).
      Ken

  • On 31 March I took my wife’s new unlocked iPhone to an EE shop to arrange a move from Sim Only Orange to a similar EE deal with a same number transfer.

    The paperwork, ID check were completed and the new Sim installed in around twenty minutes.

    By 1600 on 1 April the number transfer to the new phone was complete.

    Excellent service.

    John transferred a phone number from Orange to EE.

Load more comments (127)

Leave a Reply

Your e-mail address will never be published. By default, I'll use it to send you an update when there are replies to your comment. However, if you don't want to receive this, you can disable it using the dropdown menu below: