Whether you're joining VOXI or leaving for a different network, it's a straightforward process to keep your old phone number.

VOXI PAC CodeIf you're leaving VOXI and joining another network or if you're leaving another network in order to join VOXI, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving VOXI For Another Network


If you're leaving VOXI and joining another network, you can take your phone number with you.

Start by asking VOXI to issue you with a PAC Code. You can get a PAC Code from VOXI by calling 191 on your VOXI handset. Alternatively, dial 03333 040 191 from any other phone.

You can request a PAC Code over the phone at any time during VOXI's opening hours:

Monday - Friday8.00am - 9.00pm
Saturday8.00am - 9.00pm
Sunday8.00am - 9.00pm

It's always free to get a PAC Code from VOXI (it's your legal entitlement). After getting your VOXI PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your VOXI PAC Code

Your new network provider:

Joining VOXI From Another Network


If you're joining VOXI from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to VOXI.

After getting the PAC Code, you should order your new handset or SIM card directly from VOXI's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest VOXI deals, please see this page on VOXI's website.

Get the Latest Deals from VOXI →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from VOXI, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on VOXI's online form. Alternatively, you can give the PAC Code to VOXI by calling 191 on your VOXI handset. You can also call 03333 040 191 from any other phone.

Providing your PAC Code to VOXI
The PAC Code should be submitted through a form on VOXI's website.

If your PAC Code is provided before 5.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On VOXI


If you're simply upgrading to a newer handset or tariff, it's not necessary to use a VOXI PAC Code. You can simply upgrade via VOXI's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the VOXI website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a VOXI PAC Code or when transferring their phone number from another network to VOXI.

Your Comments 1,484 so far

We would love to hear your comments: either about using a VOXI PAC Code or transferring your phone number from another network to VOXI. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1484 comments about transferring a phone number, please see the main PAC Codes article.

  • Hi,

    I have transferred my number from Freedom Pop to Voxi and I go an emil from Freedom Pop that my account has been downgraded to the free Basic 200 plan, instead of cancelling my account. Can I cancel the Freedom Pop account or do I need to keep it open? Would prefer to have nothing else to do with them, terrible experience.Thanks!

    Londoner1 transferred a phone number from FreedomPop to VOXI.

    • Hi there,
      Thanks for your comment! I’d normally expect your old mobile phone plan to be closed automatically when you transfer your phone number out. However, as we both know, FreedomPop operates in a different way to the rest of the market, so it’s possible they don’t do this on their service. I’d therefore recommend getting in touch with FreedomPop Customer Support to ensure your account is fully closed, and your billing details removed from their system.
      As an aside, I recall that FreedomPop recently removed the free tier of their service, with customers instead being migrated to a paid-for plan. Has this not happened to you – have they still somehow transferred you onto the free tier of their service?

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