Whether you're joining VOXI or leaving for another network, it's a straightforward process to keep your existing phone number.
If you're leaving VOXI to join another network, or if you're leaving another network in order to join VOXI, it's super easy to keep your current phone number.
All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving VOXI and joining another network
Transfer your VOXI phone number onto a different mobile network.
- I'm joining VOXI from another network
Transfer your phone number from another mobile network to VOXI.
- I'm upgrading my VOXI phone or SIM card
Transfer your phone number from one VOXI account to another VOXI account.
Leaving VOXI For Another Network
If you're leaving VOXI to join another mobile network, you can take your phone number with you using a PAC Code from VOXI.
There are three ways to request a VOXI PAC Code:
- Online: You can get a PAC Code from VOXI by logging in to the VOXI Account website. Once you've logged in, go to Leave VOXI.
- By Text Message: You can get a VOXI PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from VOXI.
- By Phone: You can get a PAC Code by calling VOXI. To do so, call them free of charge on their dedicated number, 0808 004 5205.
It's always free to get a PAC Code from VOXI, and it's your legal entitlement to be able to recieve one.
Once you have your VOXI PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:
Don’t want to keep your VOXI phone number? You can request a STAC Code from VOXI instead.
VOXI STAC Code (Leave VOXI Without Keeping Your Number)
If you’d like to leave VOXI without keeping your current phone number, you’ll need to request a VOXI STAC Code rather than a PAC Code. There are three ways to get a STAC Code from VOXI:
- Online: You can get a STAC Code from VOXI by logging in to the VOXI Account website. After logging in, go to Leave VOXI.
- By Text Message: You can get a VOXI STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from VOXI.
- By Phone: You can get a STAC Code by calling VOXI. To do so, call them free of charge on their dedicated number, 0808 004 5205.
Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your VOXI STAC Code.
Joining VOXI From Another Network
If you're joining VOXI from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to VOXI.
After getting a PAC Code from your old network, you should order your new phone or SIM card directly from VOXI's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest VOXI deals, please see this page on VOXI's website.
When Your New Phone Arrives...
Once your new phone or SIM card arrives from VOXI, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.
Once you're happy to continue with the transfer, your PAC Code should be submitted through VOXI's online form. Alternatively, you can give the PAC Code to VOXI by calling 191 on your VOXI handset. You can also call 03333 040 191 from any other phone.
If your PAC Code is provided before 5pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5pm cut-off, you'll need to wait one extra working day for your number to be transferred.
Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from VOXI first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.
Upgrading Your Plan On VOXI
If you're simply upgrading to a newer handset or tariff, it's not necessary to get a VOXI PAC Code. You can simply upgrade via VOXI's website. For more information, please select the type of VOXI price plan you're planning to move to:
For more information, please see the VOXI website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.
For discussion, please see the comments below on this page. They show other people's experiences using a VOXI PAC Code or moving their phone number from another network to VOXI.