Whether you're joining VOXI or leaving for another network, it's a straightforward process to keep your existing phone number.

VOXI PAC CodeIf you're leaving VOXI to join another network, or if you're leaving another network in order to join VOXI, it's super easy to keep your current phone number.

All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving VOXI For Another Network

If you're leaving VOXI to join another mobile network, you can take your phone number with you using a PAC Code from VOXI.

There are three ways to request a VOXI PAC Code:

  1. Online: You can get a PAC Code from VOXI by logging in to the VOXI Account website. Once you've logged in, go to Leave VOXI.
  2. By Text Message: You can get a VOXI PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from VOXI.
  3. By Phone: You can get a PAC Code by calling VOXI. To do so, call them free of charge on their dedicated number, 0808 004 5205.

It's always free to get a PAC Code from VOXI, and it's your legal entitlement to be able to recieve one.

Once you have your VOXI PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:

PAC Code Finder
Find out how to use your VOXI PAC Code

Your new mobile network:

Don’t want to keep your VOXI phone number? You can request a STAC Code from VOXI instead.

VOXI STAC Code (Leave VOXI Without Keeping Your Number)

If you’d like to leave VOXI without keeping your current phone number, you’ll need to request a VOXI STAC Code rather than a PAC Code. There are three ways to get a STAC Code from VOXI:

  1. Online: You can get a STAC Code from VOXI by logging in to the VOXI Account website. After logging in, go to Leave VOXI.
  2. By Text Message: You can get a VOXI STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from VOXI.
  3. By Phone: You can get a STAC Code by calling VOXI. To do so, call them free of charge on their dedicated number, 0808 004 5205.

Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your VOXI STAC Code.

Joining VOXI From Another Network

If you're joining VOXI from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to VOXI.

After getting a PAC Code from your old network, you should order your new phone or SIM card directly from VOXI's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest VOXI deals, please see this page on VOXI's website.

Get the Latest Deals from VOXI →

When Your New Phone Arrives...

Once your new phone or SIM card arrives from VOXI, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the transfer, your PAC Code should be submitted through VOXI's online form. Alternatively, you can give the PAC Code to VOXI by calling 191 on your VOXI handset. You can also call 03333 040 191 from any other phone.

Providing your PAC Code to VOXI
The PAC Code should be submitted through a form on VOXI's website.

If your PAC Code is provided before 5pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from VOXI first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.

Upgrading Your Plan On VOXI

If you're simply upgrading to a newer handset or tariff, it's not necessary to get a VOXI PAC Code. You can simply upgrade via VOXI's website. For more information, please select the type of VOXI price plan you're planning to move to:

More Information

For more information, please see the VOXI website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.

For discussion, please see the comments below on this page. They show other people's experiences using a VOXI PAC Code or moving their phone number from another network to VOXI.

Your Comments 1,966 so far

We would love to hear your comments: either about using a VOXI PAC Code or transferring your phone number from another network to VOXI. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1966 comments about transferring a phone number, please see the main PAC Codes article.

  • Gary said:

    Hi i have just got a new 12 pro and was previously with EE (still am for a month and a half), i purchased a VOXI sim card because of poor customer service.

    I wanted to use my voxi sim until the change of number on the 15th of December, is this do able or will it not work until i have reached the date i rewuested my number to transfer to?

    i wanted to duel sim it and ask EE to Esim my number and use the temporary number until it changes?

    Gary transferred a phone number from EE to VOXI.

    • Ken replied:

      Hi Gary,
      Thanks for your comment. Yes, you can still use your VOXI SIM card before you transfer your phone number over from EE. You’ll just be using it with the phone number that VOXI have assigned you. You can then use the PAC Code at a later date.
      With regards to dual SIM, you can ask EE to transfer your plan onto an eSIM as you mention in your message. There’s more information here on how to do this.
      Hope this helps,
      Ken

  • Andrew A said:

    Hi Ken,

    Thank you for doing this!
    My contract with Three has finally come in last
    30 days. I’ve been waiting for this for almost 2 years as their signal and services have become worse and worse. I can’t believe that in 2020 I was barely having internet in London.
    I have since moved to Voxi, gave them my PAC and my number is now transfered.
    I guess, I am still paranoid that Three will still charge me for no reason and I won’t be able to get through their massive call ce tre queues.
    My question is, once Voxi switched me, Three should automatically know that we are parting ways and give me my final bill?

    Andrew A transferred a phone number from Three to VOXI.

    • Ken replied:

      Hi Andrew,
      Thanks for your comment. Once your PAC Code has been processed by VOXI, your account on Three will be closed automatically. No need to worry about them continuing to charge you – they should send you a final bill within one month of the account being closed. You can also check this through your My3 account, if you have one.
      Hope this helps,
      Ken

  • Abdul said:

    Hi i got the pac code from lyca i want to change my lyca number to voxi there is a number on website for calling to change the network but when i call its authomated call and ask for voxi number which I don’t have

    Abdul transferred a phone number from Lycamobile to VOXI.

  • Charlie said:

    Hi, I’m going on holiday to Turkey and I want to be able to use my sim abroad so I’ve got a Voxi one. I’m currently with EE and I just want to use my Voxi sim for when I am in turkey, if I transfer my number from my EE sim to my Voxi one, am I then able, when back from turkey and done using the Voxi sim, go back to using my EE sim with the same number. Or is there another way to use my Voxi sim for holiday and then go back to my EE sim without losing or changing numbers and keeping everything like normal?

    Charlie transferred a phone number from EE to VOXI.

    • Ken replied:

      Hi Charlie,
      Thanks for your comment. I definitely wouldn’t recommend going through the PAC Code process in this case! If you do so, it will automatically close the account on your old network (EE) – it sounds like this isn’t what you’d like to happen for a short term trip abroad.
      Instead, I’d recommend using EE’s call forwarding feature to have the incoming calls forwarded to your VOXI number. You’ll need to make sure you leave your EE SIM card in the UK, or you’ll be charged international roaming rates for call forwarding in Turkey. Alternatively, you could leave a message on your voicemail letting people know your temporary phone number.
      Hope this helps,
      Ken

  • John DUNN said:

    Hi Ken, I have moved from EE to VOXI and transferred my number. VOXI has confirmed the port was successful but people on. EE can’t call or text me. I can call them and all other networks I know of seem fine both ways. How can I fix this?

    John DUNN transferred a phone number from EE to VOXI.

    • Ken replied:

      Hi John,
      Thanks for your comment. It sounds like there might be a case of a “split port” here (where the records linking phone numbers to networks haven’t yet been updated yet on all mobile networks). If the problem doesn’t solve itself within one day of the phone number transfer happening, I’d recommend getting in touch with your new provider (in this case, VOXI) and asking them to take a look into this for you.
      Ken

  • Tamanna said:

    Hey I tried to transfer my number since I moved from EE to VOXI and the pac code said it was successful and would change my number to my old one within 3 days but it’s been a week and it still hasn’t changed. I would like to know why it hasn’t transferred properly.

    Tamanna transferred a phone number from EE to VOXI.

    • Ken replied:

      Hi Tamanna,
      Sorry to hear about the problems you’ve encountered moving a phone number from EE to VOXI. In this case, you’ll need to contact VOXI Customer Services to find out why your phone number hasn’t transferred over correctly. The best way to reach them is via their website.
      Ken

  • Londoner1 said:

    Hi,

    I have transferred my number from Freedom Pop to Voxi and I go an emil from Freedom Pop that my account has been downgraded to the free Basic 200 plan, instead of cancelling my account. Can I cancel the Freedom Pop account or do I need to keep it open? Would prefer to have nothing else to do with them, terrible experience.Thanks!

    Londoner1 transferred a phone number from to VOXI.

    • Ken replied:

      Hi there,
      Thanks for your comment! I’d normally expect your old mobile phone plan to be closed automatically when you transfer your phone number out. However, as we both know, FreedomPop operates in a different way to the rest of the market, so it’s possible they don’t do this on their service. I’d therefore recommend getting in touch with FreedomPop Customer Support to ensure your account is fully closed, and your billing details removed from their system.
      As an aside, I recall that FreedomPop recently removed the free tier of their service, with customers instead being migrated to a paid-for plan. Has this not happened to you – have they still somehow transferred you onto the free tier of their service?
      Ken

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