How to transfer your mobile phone number from one network to another: a step-by-step guide to using a PAC Code.

  • BT Mobile
  • EE
  • giffgaff
  • iD Mobile
  • O2
  • Sky Mobile
  • Tesco Mobile
  • Three
  • Virgin Mobile
  • Vodafone

In the UK, it’s a straightforward process to transfer your phone number from one mobile network to another. This means you can change mobile networks whilst keeping your current phone number, ensuring you won’t miss any incoming messages or phone calls.

To move your phone number from one network to another, you’ll use something called a PAC Code (or Porting Authorisation Code). It’s always free to transfer your phone number between mobile networks and the process should only take one working day.

Step-By-Step Instructions: Transferring Your Phone Number

For a step-by-step guide on how to transfer your phone number, please select your current mobile network followed by the mobile network you’re planning to join:

PAC Code Finder: Step-By-Step Instructions

Your current network provider:

Your new network provider:

Through the rest of this article, we’ll discuss the procedure behind transferring your mobile phone number in a bit more detail. We’ll show you how to obtain and how to use a PAC Code. We’ll also discuss the time limits on using a PAC Code and your legal entitlements to it as per Ofcom regulations. Finally, we’ll look at some special cases (e.g. transferring a phone number within the same mobile network or transferring a phone number that’s on Pay As You Go).

What is a PAC Code?

In the UK, PAC Codes (or Porting Authorisation Codes) are used to transfer your phone number from one mobile network to another. There are three simple steps to moving your phone number:

  1. Start by getting a PAC Code from your current network. See the contact details below for information on how to request your PAC Code. It’s always free to obtain a PAC Code and this is your legal entitlement as per Ofcom regulations.
  2. Order your new phone or SIM card. You should order your new phone or SIM card from your new mobile network. You’ll initially be given a temporary phone number so you can make sure it’s working correctly (e.g. make sure you’re happy with your handset and are getting satisfactory coverage).
  3. Give the PAC Code to your new mobile network. Once you’ve made sure you’re happy with your new mobile network, give the PAC Code to them and they’ll use it to transfer your phone number over. You can submit your PAC Code either through an online form or over the phone.

For step-by-step instructions on how to use a PAC Code, please select your current mobile network followed by the mobile network you’re planning to join:

PAC Code Instructions

Your current network provider:

Your new network provider:

Note: PAC Codes are sometimes confused with PUK Codes (Personal Unblocking Key Codes). The two codes serve a very different purpose. A PUK code is required if your handset becomes blocked (e.g. if you accidentally enter your PIN number incorrectly three times). When moving mobile networks, be sure to ask for a PAC Code rather than a PUK Code.

Getting a PAC Code

The first step in transferring your mobile number is to obtain a PAC Code from your current mobile network. A PAC Code is nine-digits long and allows you to transfer your phone number to another mobile network. A PAC Code contains three letters followed by six numbers (e.g. ABC 123 456).

You can obtain a PAC Code by contacting your current mobile network:

Current
Network
Phone Number for Obtaining a PAC Code
BT MobileCall 150 from your BT handset
or 0800 800 150 from another phone. See full contact details.
EECall 150 from your EE handset
or 07953 966 250 from another phone. See full contact details.
giffgaffRequest your PAC Code via giffgaff.com (online)
Alternatively, call or text 43431 to get your PAC Code.
O2Call 202 for O2 Pay Monthly, 4445 for O2 Pay As You Go
or from another phone: 0344 8090202 (Pay Monthly), 0344 8090222 (PAYG). See full contact details.
Sky MobileCall 03300 412 524 from your Sky handset
or 03300 412 524 from another phone. See full contact details.
ThreeCall 333 from your Three handset
or 0333 338 1001 from another phone. See full contact details.
Virgin MobileCall 789 from your Virgin handset
or 0345 6000 789 from another phone. See full contact details.
VodafoneCall 191 from your Vodafone handset
or 03333 040 191 from another phone. See full contact details.

When calling your current mobile network to ask for a PAC Code, you’ll sometimes be passed to the “customer retentions” team. They’ll sometimes try to convince you to stay on their network, but remember: it’s your legal right to be able to get a PAC Code. If they make it difficult, you can remind them of their legal obligation which is to give you a PAC Code within 2 hours of your request.

Once issued, your PAC Code is valid for 30 days. You should write it down, keeping it somewhere safe and secure (treat it like a password, as anyone with the PAC Code can initiate a phone number transfer). There’s no need to cancel the plan on your current mobile network. This will be done automatically for you once the PAC Code has been used.

Using your PAC Code

After getting a PAC Code from your current network, the next step is ordering your new phone or SIM card from your new mobile network. Please select the mobile network you’re planning to join:

Please select the network you're moving to:

BT Mobile

EE

O2

Tesco Mobile

Three

Vodafone

Other Popular Networks: ASDA Mobile, giffgaff, iD Mobile, Plusnet Mobile, Sky Mobile, Virgin Mobile

When your new phone or SIM card arrives, spend a little bit of time to make sure everything works correctly (e.g. make sure you’re happy with the handset, and make sure you’re getting satisfactory coverage).

Once you’re happy to move your phone number over, you should contact your new mobile network to give them your PAC Code. After the PAC Code has been given to your new mobile network, it will not be possible to reverse the phone number transfer.

How To Submit Your PAC Code

You can provide a PAC Code to your new mobile network as follows:

New
Network
Contact Details for Providing a PAC Code
BT MobileGive your PAC Code to BT (bt.com)
or call 150 from your BT handset / 0800 800 150 from another phone. See full contact details.
EEGive your PAC Code to EE (ee.co.uk)
or call 150 from your EE handset / 07953 966 250 from another phone. See full contact details.
giffgaffGive your PAC Code to giffgaff (giffgaff.com)
The PAC Code must be submitted to giffgaff online.
O2Give your PAC Code to O2 (o2.co.uk)
or call 202 from your O2 Pay Monthly handset, 4445 from your O2 Pay As You Go handset
from another phone: 0344 8090202 (Pay Monthly), 0344 8090222 PAYG). See full contact details.
Sky MobileGive your PAC Code to Sky (sky.com)
or call 03300 412 524 from your Sky handset / 03300 412 524 from another phone. See full contact details.
ThreeGive your PAC Code to Three (three.co.uk)
or call 333 from your Three handset / 0333 338 1001 from another phone. See full contact details.
Virgin MobileCall 789 from your Virgin handset
or 0345 6000 789 from another phone. See full contact details.
VodafoneGive your PAC Code to Vodafone (vodafone.co.uk)
or call 191 from your Vodafone handset / 03333 040 191 from another phone. See full contact details.

We wouldn’t recommend using your PAC Code if you plan to cancel your new contract or if you want to return your new handset. This is because there will be added complications if your phone number has already been transferred to the new mobile network.

How Long Does It Take?

Once you’ve given your PAC Code to your new mobile network, your phone number transfer will normally be scheduled for the next working day. If you submit your PAC Code fairly late in the day, it’s possible you’ll need to wait one additional working day. The daily cut-off time for submitting a PAC Code and getting a next-day transfer is between 3pm and 5.30pm depending on your mobile network.

Phone number transfers can only take place on a UK working day. They don’t take place over the weekend or on English bank holidays. Assuming no bank holidays, the following table shows when you can expect your phone number transfer to take place:

Day of Submitting PAC Code* Day of Number Transfer
Saturday Tuesday
Sunday
Monday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday

* Day of Submitting PAC Code: You’ll need to submit the PAC Code before the daily cut-off time (3pm to 5.30pm depending on your network). If the PAC Code is submitted after the daily cut-off time, you’ll need to wait an additional working day for the transfer to take place.

You’ll need to be in the UK on the day of the phone number transfer.

What Happens On Transfer Day?

Until the transfer, coverage continues on your old network.
Until the transfer takes place, you’ll continue receiving coverage from your old network.

Whilst you’re waiting for the phone number transfer to take place, your incoming phone calls and text messages will continue to be received on your old mobile network.

On the day of your phone number transfer, your new mobile network will take control of your phone number. Simultaneously, your old mobile network will release the phone number and your account on that mobile network will also be closed.

When the transfer happens, you’ll momentarily lose coverage on both of the networks. You’ll need to restart your handset for the coverage to come back and for the phone number transfer to be completed. After a restart, incoming phone calls and messages should then be routed to your new mobile network.

Throughout the whole process, there should be little or no loss of service. This is because you’ll continue receiving coverage on your old network until the transfer takes place and until the new mobile network takes over.

Expiry of PAC Codes

Your PAC Code will expire 30 days after issue. If you don’t use your PAC Code inside that 30-day window, nothing will happen and the account on your old mobile network will stay open as before. Normally, we’d recommend using your PAC Code within 26 days of it being issued (this is to allow for the expected number transfer timeframe).

If your PAC Code has already expired, you can request a new one using the instructions above.

Other Considerations

Instant Messaging Apps

If you’re using an instant messaging app (e.g. WhatsApp, Facebook Messenger or Snapchat), your temporary phone number may continue to show even after you’ve used your PAC Code. To fix this, you should use the ‘number change’ feature that’s built in to your messaging application:

iMessage & FaceTime on iPhone

If you’re using an iPhone, you may experience problems with iMessage and FaceTime after transferring your phone number with a PAC Code.

If you’re moving your phone number to a new iPhone, you might see your temporary phone number continuing to show in iMessage and FaceTime. To resolve this, you’ll first need to disable iMessage and FaceTime on your iPhone (you can do this by going to Settings > Messages > iMessage and Settings > FaceTime). After doing this, go to Settings > Phone > My Number and enter your correct phone number there (this should be set to the phone number you wish to keep). You should then restart your iPhone, after which you can re-enable iMessage and FaceTime.

If you’re moving your phone number from an iPhone to a non-Apple device (e.g. Android), you may find you stop receiving messages from people with an iPhone. To fix this, you’ll need to de-register your old iPhone from iMessage and FaceTime. If you still have access to your old iPhone, go to Settings > Messages > iMessage and switch it off. You should also go to Settings > FaceTime to turn FaceTime off. If you no longer have access to your iPhone, you can de-register iMessage through the Apple website.

Your Legal Entitlement to a PAC Code

Ofcom: UK's regulator of telecom servicesAs per Ofcom regulations, you’re legally entitled to transfer your mobile number to another network. The right is enshrined within clause 18 of Ofcom’s General Conditions (Ofcom is the UK’s regulator for telecommunication services).

According to the General Conditions, you must be given a PAC Code within 2 hours of your request. In most cases, the PAC Code will be provided immediately over the phone. However, it could also be sent to you as a SMS text message. If the PAC Code is being sent via SMS, the network must still provide it within the two-hour time limit.

There are only a couple of reasons why your network can refuse a request for a PAC Code:

  • Failed security check. You’ll need to prove your identity when contacting customer services to get a PAC Code. If you aren’t able to adequately prove your identity, the mobile network reserves a right not to issue you with a PAC Code. The stringent security checks are in place to make sure no-one is able to “steal” your phone number. If you have a non-registered Pay As You Go account, you may be asked for information about previous top-ups and usage.
  • A PAC Code has already been issued. Once a PAC Code has been issued, it’s valid for 30 days. Until the previous PAC Code expires, your mobile network will be unable to issue you with a new one.
  • Your account has already been closed. A PAC Code can only be issued if the account is still open and if the phone number still belongs to you. If you’ve already closed your account on the network, the phone number may have already been returned to the network. As it’s not possible to recover a phone number once it’s been returned to the network, you should keep your account open until the PAC Code has been used. If you’re a Pay As You Go customer, you should also be aware of your mobile network’s minimum activity requirements.

If your network refuses to provide you with a PAC Code, they must inform you of the reasons why. Unpaid debt cannot be used as a reason not to issue you with a PAC Code. If you’re still within the minimum term of your contract, this also can’t be used as a reason not to provide you with a PAC Code. However, you might be charged an early termination fee on your final bill if you choose to end your contract early.

Special Cases

Transferring Within The Same Network

A PAC Code is only used for transferring your phone number between two different mobile networks. If you’re staying on the same mobile network but simply changing to a different tariff, it isn’t necessary to go through the PAC Code process. Instead, simply call the customer services department of your current network and request a phone number transfer inside of the network. You’ll need to provide details of both of your accounts.

Please select your network and tariff type:

BT Mobile

EE

O2

Tesco Mobile

Three

Vodafone

Other Popular Networks: ASDA Mobile, giffgaff, iD Mobile, Plusnet Mobile, Sky Mobile, Virgin Mobile

If you simply need to change the size of your SIM card, see our guide to getting a replacement Micro SIM or Nano SIM. The process for changing the size of your SIM card is even easier and won’t normally require a call to customer services.

Transferring a Pay As You Go Number

Top Up Logo
You can’t transfer Pay As You Go credit.

You should follow the normal PAC Code process when transferring a phone number that’s on Pay As You Go.

One extra thing that’s important to be aware of is you can’t transfer Pay As You Go credit from one network to another. Therefore, any credit remaining on your old account will automatically be forfeited on the day of the phone number transfer. For this reason, it’s normally a good idea to use up your credit before the date of the phone number transfer.

If you have a large amount of money remaining on your account, consider donating it to charity rather than spending it frivolously. You can donate money via text message to Cancer Research, the Red Cross and Save the Children. The minimum donation is typically around £3. You can also check directly with your favourite charity to see whether they’re able to accept donations by text message. There are some further ideas here on how to best use up your Pay As You Go credit.

Transferring to a SIM Only Deal

SIM Only Deals
Switching to a SIM-only deal can save you in the region of £200 per year.

A SIM-only deal is an airtime-only contract where you get a new SIM card for your existing, unlocked smartphone.

Compared to traditional mobile contracts, a SIM-only deal will offer you much lower rates. You can normally expect to save in the region of £200/year with a SIM-only deal. For more information, see our full guide to SIM Only deals.

Select your SIM Only mobile network:

For SIM-only deals, the process of transferring your phone number is exactly the same. As an extra step, you should take care to make sure your handset is unlocked. If your handset is currently locked to a network, you’ll need to unlock it before using it on another network. For more information, see our in-depth guides to unlocking an iPhone and unlocking a Samsung Galaxy smartphone.

If you’re changing to a SIM-only deal, you should also make sure you order a SIM card of the right size. The guide here will help you to find out which size of SIM card is required by your smartphone.

Cancelling & Ending Your Contract

If you’re using a PAC Code to transfer your number to another network, the account on your old mobile network will be closed automatically once your phone number has been transferred over.

If you simply want to end your old contract without keeping the phone number, there’s no need to request a PAC Code. Instead, just call your mobile network and tell them you want to end your current contract. This is much easier than requesting a PAC Code (with the latter, your account stays open until the PAC Code is actually used). In general, rather than cancelling your contract entirely, we recommend you instead move the number over to a Pay As You Go network. This allows you to hold on to the phone number at minimal cost in case you want to use it again in the future.

Other Things To Know

There are several other things worth knowing about a PAC Code:

  • It’s impossible to swap the phone number on two accounts. When porting a phone number into a mobile network, the original number on that network will be lost. It isn’t possible to swap the phone number between two accounts or mobile networks.
  • You can’t transfer a phone number that has already been lost. For instance, if you’ve already cancelled your contract or if your phone number has expired due to inactivity on Pay As You Go, the phone number will have already been lost and can no longer be transferred elsewhere.
  • UKYou can transfer ownership of a phone number with a PAC Code. When using a PAC Code, there is no check with regards to the account holder name on your old and new accounts. You can therefore transfer a phone number to someone else’s account (e.g. giving it to friends or family). Please be aware of the possible privacy implications when choosing to do this, as someone else will now have access to your incoming phone calls and text messages.
  • Businesses can transfer up to 25 numbers using a PAC Code. Small businesses can use a PAC Code to transfer up to 25 phone numbers from one mobile network to another. Larger businesses wanting to transfer more than 25 phone numbers should contact their network for full details on the process to follow.
  • A different system exists for transferring landline phone numbers. PAC Codes can only be used to transfer mobile phone numbers in the UK (these are UK phone numbers beginning with 07). If you wish to transfer a landline phone number (beginning with 01 or 02), you should contact your landline phone provider to find out how to do this (e.g. BT, TalkTalk, Sky or Virgin).

More Information

For a step-by-step guide that takes you through the process of transferring a mobile number, please use our PAC Code Finder.

Your Comments 1,418 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 1418 comments from readers. You can add your own comment here.

  • Hi Ken
    I am starting to use a pay as you go plan from three. Is there a minimum period before which I can ask for a pac number to switch to another operator?
    Thanks in advance

  • I was waiting fo coustmer service to answer me half hour then when I asked them I need my PaC Code he asked my why I told him I whant to moove to three then he was close the line

  • If a PAC code is requested from a mobile registered at one address and transferred to another network provider for the same user at a different address, does an address link happen on credit file agencies like experian?

    • Hi Barry,
      Many thanks for your comment. An address link won’t appear on your credit file as a result of using a PAC Code. You are free to transfer your phone number into an account in someone else’s name or address, without any restrictions or a link being made on your credit record.
      Hope this helps!
      Ken

  • Hi,

    My wifes contract is up with another network and I was going to get her a phone for christmas on o2. Would I still be able to swap her current number over in December if I purchased the phone now in October?

    • Hi John,
      Thanks for your comment. Yes, you can move the phone number over at any time 🙂 So absolutely fine to order the phone today and then to transfer her phone number over in December!
      Ken

  • The PAC code may be free, but I should like to know exactly what I’ve been charged £75 for, when my phone was paid for in full on 11th Feb 2018 and I had no outstanding payments.

    Excluding the cost of the phone, my contract was on £15 a month, so this seems rather steep!

    • Hi Emma,
      I’m really sorry to hear about the unexpected charges you’ve incurred. Is it possible you might have incurred an early termination fee? It sounds unlikely you’d have had a £75 charge based on the information you provided, but it’s worth double-checking with your mobile network to get a final itemised bill. This should detail all of the final charges, then allowing you to dispute those charges if necessary.
      Ken

  • Good afternoon,

    I followed the guidelines to ‘keeping my number’ on Saturday am. It said on the app that my PAC code was successful, however, it’s now Tuesday and still not switched to my new phone. Any ideas/suggestions. I don’t want EE to charge me. My PAC code expiry is the 14th so i’d given it plenty of time.

    Anyway, any help would be great received.

    Ben

    • Hi Ben,
      Thanks for your comment. Are you still experiencing the problem described in your message? Typically, your phone number will transfer over on a Tuesday if you provide your PAC Code on a Saturday. This could happen pretty much any time that day (so going right through into Tuesday evening).
      If you’re still experiencing this issue by Wednesday morning, I’d recommend getting in touch with your new mobile network to get a status update on the transfer.
      Ken

  • Alex Elliott said:

    I have a Question. I recently canceled my tesco mobile contract and my number was moved to a PAYG deal, on the same sim. I then called tesco and said that i would like a PAC code. I was told that the PAYG Sim card was not “Fully activated” and that i need to top up a minimum of £10 to activate it. then the £10 would be lost when i transfer my Number. Is this Legal? It is technically charging me for a PAC code, which is not legal. Some help would be Greatly appreciated!
    Thanks in advance.
    Alex

    • Hi Alex,
      Thanks for your comment. Unfortunately, I’m not really sure what the letter of the law is here… it definitely sounds like a bit of a grey area. However, having said that, I’d have thought that Tesco Mobile should be able to issue you with a PAC Code given that you were previously a Pay Monthly customer and used their service on this basis (so I would certainly try and dispute this charge).
      Worst case, you can top-up your account with £10 to “activate” it if Tesco won’t budge (either use it for one month or donate the credit to charity to make sure it doesn’t go to waste).
      Ken

  • Angela briggs said:

    I rang I’d moble yesterday for my Pac code they said I had to take out another traff costing me 3.99 for one month and when lwant to the bank today they had taken £11.50 out please could you help me thankyou

    • Hi Angela,
      Sorry to hear about the billing issues you’ve encountered (I presume this is with iD Mobile rather than another mobile network)? Unfortunately, you’ll need to get in touch with iD Mobile directly on 7777 (or 0333 003 7777 from any other phone) and ask them to take a look into this for you. I’m just an independent blogger so I’m not able to answer account-specific queries, though my guess is they either haven’t changed your tariff just yet, or it was too late to update your Direct Debit payment (in which case, they should refund the money to you or apply it as a credit to your account).
      Ken

  • Hi Ken,

    Plenty of great tips on here, thanks!

    I moved to Three from O2 recently and want to cancel within the 14 day cooling off as it hasn’t worked out; any guidance with the process of porting my number out from Three and applying the 14 day cancellation? Normally the PAC being used would create cancellation, but if I want to cancel within the 14 days will they still let me use a PAC?

    • Hi Anthony,
      Thanks for your comment. In this case, I would definitely speak to Three about wanting to cancel your contract within the 14 days, and moving your phone number elsewhere with a PAC Code. They should be able to advise, and should allow you to move your phone number out as part of the cancellation.
      Ken

  • Hi I’ve just bought my own phone as I’m a student and I want to keep my old phone number, but my old iPhone my parents pay for and I am not on good terms with them is there another way to transfer my number?

    • Hi Lorelle,
      Many thanks for your comment. Unfortunately, your PAC Code will need to be requested by the account holder. In this case, it’s likely that your parents will need to request your PAC Code for you, as they’ll need to undergo a security check to get it.
      Ken

  • I am a PM customer of O2. I pay £10 per month. My question is, my balance with O2 is £19.87 so if I transfer to Sky Mobile just before the next payment is due will O2 automatically refund me the £19.87 or do I need to ask for this to be refunded?

    • Hi Will,
      Great question! There’s more information here about O2’s process for final bill refunds. As your refund is less than £20, I believe you’ll need to contact O2 to request for it to be sent.
      Hope this helps,
      Ken

  • An absolute nightmare. Could hardly hear or understand the operators.
    Number will be transferred but I was advised that I would have to go to an O2 store to pay for the PAYG. Also advised that I could not do it on line.
    I asked for a top up card to be sent to me. Again, go to an O2 shop.
    That means that I have to drive 20 miles each way, pay parking and probably be told I needed to do something else.
    Totally fed up.

    • Hi Vlad,
      Yes – you’ll need to order your new SIM card first. When it arrives, it will initially have a temporary phone number assigned to it. You’ll then be able to use your PAC Code to complete the phone number transfer.
      Hope this helps,
      Ken

    • Hi Terry,
      I assume you’re keeping the same handset, but just changing the SIM card inside it? If so, there’s no need to transfer your phone book or photos as they’re stored on the handset itself rather than on the SIM card.
      Hope this helps,
      Ken

  • Tony saltonstall said:

    Brilliant…for once a simple reading and easy advice, non obstructive website that gave me all I needed to know…many thanks

  • Contacted Tesco last week to get my PAC as i am transferring to a new provider, Tesco text me my PAC and i forwarded it to a new provider. After waiting 5 days the new provider informed me that the PAC is not valid, i have contacted Tesco twice and have told me that it is valid and refuse to issue me a new PAC, have now got to wait until 6/10/2018 before they will issue me a new PAC.

    • Hi Mark,
      Thanks for your comment. This is a really weird situation. What normally happens is that Tesco Mobile creates the PAC Code on their end and uploads it into a central database. Your new mobile network checks the exact same database to make sure the PAC Code is valid, but in this case, it seems like there has been a breakdown of communication somewhere along the line. This isn’t a situation that I typically encounter, and the only thing I can suggest is to double check all of the information being passed between the parties.
      Sorry I couldn’t be of more help,
      Ken

  • Hi thanks for the reply. Tesco were insistent that there would be a 3 day delay before we could get a pac code. They said they had to update or correct their address data. Perhaps it is related to the final bill as you say. I suspect it may be just their unnecessary bureaucracy.
    I have a conspiracy theory that there is a secret database that attaches addresses to mobile phone numbers.

  • As always plain non-tech instructions from Ken. I used him to find out about a getting a temporary Sim in the USA. First port of call in the future.

  • Hi Ken. I have requested my PAC code which runs out at the end of August. My contract with 3 terminated on the 11 August I was told that I would have to pay line rental up until the end of August even if I use my PAC code before then. Is this right? I want to switch networks after my contract expiry date but before the PAC runs out

    • Hi David,
      Thanks for your comment. Unfortunately, most UK Pay Monthly networks have a 30-day notice period on their Pay Monthly contracts. This starts from the day you tell your mobile network you’d like to end your contract (of which requesting a PAC Code is considered to be a form of “notice”). In your case, this means it’s likely you’ll need to continue paying for your contract until around the 9th September (assuming you requested your PAC Code on the 11th August). You can transfer your phone number out to another network any time before that, but you’ll be charged an early termination fee covering usage between that date and the 11th September.
      This is a practice that very much frustrates me, and it has also been flagged by Ofcom (the UK’s telecommunications regulator). They’re currently legislating to stop “overlapping contracts” which causes many people to may for two contracts at the same time. For the time being, however, it’s still allowed and the only way to really stop it from happening is to request your PAC Code 30 days in advance.
      Ken

  • Andrew Prince said:

    Why does the old network need to know your address before they can provide a PAC code? My address has changed since i bought a Tesco phone and they insist on knowing my new address.

    My new postcode does not show the correct address on their database so I now have to wait 3 days for them to update their address database before they will issue a PAC code. It all seems unnecessary.

    • Hi Andrew,
      Your address isn’t normally a requirement for a PAC Code. However, there are two other things that might be coming into play in this case:
      (1) The requirement to successfully go through security checks when requesting a PAC Code
      (2) The ability for Tesco to send you your final bill, to update credit records, etc.
      I shouldn’t have thought an address change would delay the process of them being able to give you a PAC Code, unless for some reason it freezes your account in their system or something.
      Ken

  • Straightforward????? Really! I’ve had nothing but problems trying to get a PAC code from Tesco’s so I can keep my same mobile number with a new provider. They said they couldn’t find my name on their records. I said my mother bought the mobile from Tesco’s as a gift for me. They said Oh well if your mother bought the mobile then we can’t give the the PAC code for security reasons. Absolutely ridiculous.

    • Hi Adel,
      Unfortunately, it can sometimes be a bit of a faff getting PAC Codes for a Pay As You Go number as they’re typically not registered. If you were able to get pass the security checks (e.g. using your mother’s details), then you should receive the PAC Code from Tesco Mobile without any further problems.
      Ken

    • Hi Jessica,
      Thanks for your comment. If you submitted your PAC Code on a Saturday, I would normally expect the phone number to be transferred sometime on Tuesday. If it hasn’t transferred over by now, it might be worth getting in touch with your new mobile network to see when this is now expected to happen.
      Hope this helps,
      Ken

  • Hi Ken, I’ve been trying to switch two phones from a o2 Business account to Sky mobile o2 gave me one PAC number for both phones and they say thats all I need, but sky said I need 2 Pac numbers one for each phone !!
    Who’s Telling Porkies ?

    • Hi Pat,
      Thanks for your comment. It is actually possible to have up to 25 phone numbers attached to one PAC Code. So in this case, O2 are correct, but it’s possible that Sky are unfamiliar with the process as they tend not to have as many business customers on their network. I think it should be possible to transfer them both onto Sky Mobile by providing the same PAC Code for both numbers.
      Hope this helps,
      Ken

  • Hello! I am trying to get my PAC number from Lycamobile, but they keep on delaying me because it’s a “fancy number”. It’s been over 1 week since I have requested it. Any advice on how to proceed? They are holding me hostage to their network

    • Hi Bogdan,
      I’m really sorry to hear about the problems you’ve experienced getting a PAC Code from Lycamobile. It is a legal requirement for them to provide it to you within 2 hours of your request, so I’d recommend pushing them on this. If you’re still not able to get anywhere with them, I’d then recommend making a formal complaint in writing to them.
      Ken

  • Thank you so much for clarifying exactly what I needed to do wrt swapping SIMS in and out when keeping my old number – moving from Vectone to GiffGaff. I’ve activated the shift now (PAC No). So let’s see if Vectone does its bit. Very, very grateful for this website and appreciate all the work you put in.

  • My Sony z3 suddenly stopped accepting texts from my husband. All other services worked fine but despite several calls to virgin I was unable to resolve the issue. I wondered if it was linked to a new SIM they had recently sent me as an upgrade.

    I kept my phone but decided to change SIM card and provider to gift gaff. This seemed to be a good decision as I transferred my number without a problem and my phone worked fine for a couple of months.
    Suddenly my phone stopped receiving calls or texts from anyone except my husband. Gift gaff have a limited helpline and suggested I change the SIM which I did. No difference.
    I decide maybe my phone is faulty so I change my phone to Huawei and provider to ID. There now seems to be a problem porting my number…it’s taking 6 days and they are stalling me. I can make calls and send texts but not receive either.
    Do you think there is a link between any or all of these events and could you suggest a way forward? Thanks. Helen

    • Hi Helen,
      Many thanks for your comment. It sounds like there might have been issue somewhere with transferring your phone number – this doesn’t sound like the way it should normally work. Responsibility for solving the problem lies with your new provider, so that’s probably going to be iD Mobile based on what you’ve said in your message. Where applicable, they should correspond with Virgin Mobile and giffgaff and part of your number has is “stuck” somewhere else in the system.
      Ken

  • Thanks for your helpful guide.
    Do you know if a UK pac code is any use moving abroad? I am relocating to Japan and my UK provider, EE, has suggested that would work.
    Thanks.

  • Wendy Jones said:

    Thank you so much for your reply. I have ported my number from Virgin Mobile to Giffgaff with a new phone, and my old phone does have access to wifi so I now understand why I can access apps like Facebook with my old phone even without a sim.

    I really appreciate the help you have given me so promptly. I was worried that something had gone wrong with the transfer of my number but am now reassured that all is ok.

    Many thanks.

  • PRAJAKTA MAHAJAN said:

    I want to change my network and for that I will need PAC code and to get that code it asking me to top up. why should I top up if I don’t want to use your service anymore this is ridiculous. Just to get that code I am wasting my time and they want me to top up, can’t you even provide free customer helpline number? or can you send my PAC code by email?
    which will make life easier for everyone.

    • Hi there,
      Which mobile network are you trying to get a PAC Code from? As far as I know, most networks now provide a free-to-call number, and you shouldn’t need to have a balance on your account to qualify for a PAC Code which is your legal entitlement.
      Ken

  • Clive Thorp said:

    Really helpful articles.
    I have just stopped my BT landline and am buying a home mobile for infrequent home use, keeping my BT business phone and broadband and wished to know which mobile provider to use. Your articles are incredibly useful, informative and clear
    Thank you.

  • Wasim Abbas said:

    I have been with this company for years. Now their service is pathetic. I can’t receive my texts most of the time and even calls sometimes.
    I called them to get PAC, after waiting for 30 minutes someone attended the call. After all the security questions, they asked me to tell them the number i dialed two months back ending with 11. My mobile doesn’t store that many logs to answer this question.
    Treating your customers in such a bad way is really disappointing. I would write to offcomm to ban such a cheat companies.

  • I have been trying to get in touch with Vectone customer service for over a month now.
    Because I am working I give a call around my lunch break which is in the afternoon and I am on hold for around 45 mins with no luck getting through. I have also tried around 6pm and i am just waiting for over an hour with no luck. I dont have the time minutes or credit (depending on what I call from) to waste waiting on like to get through every single day for nearly 30 days. I have tried this constantly as I no longer have an interest with vectone as I have regular occurring problems with vectone regarding not being able to call out, signal issues, data issues etc. Not one month have I had a package that gave me no problems so I have started using another sim with Giffgaff who’s service and signal and packages work way better for me. But everyone has my vectone number so I want to transfer that over as I am having to switch some to see any messages etc.

    I just want a way to get a Pac code to transfer over my number I don’t have it in me as it is frustrating now to keep on calling and wasting my time. All I require is a simple 3 min conversation with someone to obtain a Pac code.

    I would appreciate it if you could provide me with an email so me to get in touch with someone who can get that sent to me straight away or if someone can call me back because this is just becoming a joke now.

    You won’t let me be a happy customer and you won’t let me leave in peace. There’s no winning with your services at all. I am disappointed and very frustrated with your level of service and ridiculous waiting times where it feels like there s only one person working within the business.

    If someone could contact me very soon that would be amazing or if an email could be provided that would also help. As well as this if you are able to help me with either of the 2 informations coukd you please provide me with a turn around time.

    • I just sent a message to Vectone on their website using their Contact form asking for my PAC No straight away. It turned up in a text within an hour. I think that, legally, they have to provide it within 2 hrs.
      Before this I’d tried every way to contact them – Facebook, email, landline, 322 with no response. I also sent the same message ‘PAC No straight way’ through Facebook messenger – got an auto reply. So I’m not sure which worked.
      I also sent a complaint through Resolver.
      Good luck

  • Susan Wheatley said:

    Hi, I was wanting to transfer to ID, I have a Blackberry curve 9300 3G phone and it is not on your list can I still use ID?

    • Hi Susan,
      Many thanks for your comment. I believe the BlackBerry Curve 9300 requires something called BlackBerry Internet Service, which as far as I know is not available on iD Mobile. Some of the larger networks might still continue to offer this as a service, but as this has been deprecated on newer handsets, you may find there is only a limited selection of networks and tariffs.
      Ken

      • Susan Wheatley replied:

        Hi Ken, thanks but I was thinking I do not need to use the internet on my Blackberry I just use it as a phone and to text, would ID mobile work in it just to do that do you know?

        • Hi Susan,
          I believe it should be possible to use that handset on iD Mobile, for calling and texting. The only BlackBerrys you’ll have a problem with are the old 2G-only devices, but I believe your handset is 3G-enabled.
          Ken

          • Susan Wheatley replied:

            Hi Ken, thank you for your help, my Blackberry is a 3G so will try the ID mobile now just wasn’t sure and your advice has sorted it, thank you again

  • Christine brailsford said:

    Can you send me a orange SIM card with free evening calls I don’t like ee it is a crap net work

    • Hi Christine,
      Thanks for your comment. Sadly, it isn’t possible to join Orange as a new customer any more – the only way to continue using it is if you’re an existing customer with an active account. Are there any other Pay As You Go networks that might be suitable for your usage?
      Ken

  • Vectone Customer Services not answering the call. I am trying the number from a week for many hours everyday. like 4-6 hours

  • Hi Ken,

    I currently have a company phone on EE. I need a PAC code to swap my number to Vodafone but my company would still want to use my original phone as it is in contract still. Can EE reassign a new number to the original phone and let the contract continue to be active?

    • Hi Kevin,
      Thanks for your comment. I believe it should be possible for EE to arrange this, but it’s something your company will need to request through their EE account manager.
      Ken

  • Remedios Fernandes said:

    After providing Pac to new network my old number if I dial it says cannot be recognise
    Please check the number and new vectone number still works

    • Hi Remedios,
      Thanks for your comment. I’m sorry to hear about the problems you’ve encountered transferring your phone number. In this case, the best thing to do is to contact the mobile network you’ve just joined – it’ll be their responsibility to investigate and resolve the problem for you.
      Hope this helps,
      Ken

      • Remedios Fernandes replied:

        Hi
        Everyday Iam trying to contact customer service team of vectone but they keep me holding the call for more then the hour and then disconnecting the call without even answering what else to do then please advise
        Thanks

        • Hi Remedios,
          I’m very sorry to hear about the problems you’ve experienced getting in contact with Vectone Mobile. Unfortunately, however, they’re the only people who can issue you with a PAC Code in this instance. If you continue to experience problems getting in touch with them, I suggest making a formal complaint in writing to Vectone Mobile (and potentially escalating this to the relevant ombudsman as well, along with dropping a note to Ofcom about it).
          Ken

  • Hi,

    I am moving to American next month and I was wondering if I’d be able to request a PAC code from the company I am with now to transfer it onto a USA sim when I am over there?

    • Hi Sarah,
      Thanks for your comment. Sadly, it isn’t possible to transfer a UK mobile number onto a US SIM card. Sorry about that!
      Ken

  • Alec Rattray said:

    I plan on moving company tomorrow if I phone to get my pac code now. Will I have it in time for tomorrow when I switch

    • Hi Alec,
      Many thanks for your comment. Your mobile phone company should issue you with a PAC Code within two hours of your request. However, it normally takes 1-2 working days for your new mobile company to actually process the transfer. Given that no phone number transfers take place at the weekend, you’re probably looking at Tuesday at the earliest for your phone number to move over.
      Hope this helps,
      Ken

  • Took me 5 attempts and a total of 9 hours to get my PAC codes from O2. Both phones at the end of their contracts. I’m not happy.

  • David Carey said:

    My number transferred ok but my wife,step son and friend who are on 3 can’t get through to sky mobile it goes back to 3 and I can answer what do I do

    • Hi David,
      Sorry to hear about the problems you’ve experienced moving a phone number from Three to Sky Mobile. In case of any problems after the phone number transfer, you’ll normally need to get in touch with your new mobile network (so Sky Mobile in this case).
      Ken

  • Michael Lindsay said:

    Can one transfer a landline number from Talktalk to BT, once the T/T account is in the process of closing. Thanks

    • Hi Michael,
      As you’re transferring a landline phone number, the process will be different to transferring a mobile phone number. You should contact your new provider (BT) to ask them to transfer the landline number.
      Ken

  • My new O2 is arriving tonight and I go on holiday tomorrow morning. Is it best to wait until I’m home to give in my PAC and switch numbers?

    • Hi Natalie,
      Given you’ll be out of the country, yes, it probably does make sense to wait until you get back before switching your phone number over.
      Hope this helps,
      Ken

  • Andy Brown said:

    Hi, is it possible to activate a sim then port a number over, say a week later. It’s just to get use of the phone and allow a contract to expire

    • Hi Andy,
      Yes – you can decide to move the phone number over at any time. Indeed, I’d normally suggest waiting at least a few days or a week, so you can make sure everything’s working correctly on the new network (i.e. that you’re getting the coverage you expect).
      Hope this helps,
      Ken

  • Question. Looking to upgrade from a very old phone to a very new one, (finally have a use for the extra features and battery is going), however my old phone is so ancient i can’t get stuff like pictures off it except via texting it somwhere, (Motorola C550 if you must know).

    I want to check to see if i can safely use the new number the new phone will come with for a period before swapping the number over. Or will texting stuff from the old phone to the new one lock the number?

  • Malcolm Fitzell said:

    I was with ID Mobile who have gone into liquidation (in Ireland at any rate, where I live). Unfortunately I failed to port my number to another mobile network provider within the stated time limit, as I was overseas. I have now opened an account with Eir (Eircom) but they say they cannot port my number because of this, so it looks like I will have to use the number they have given me. Is there any way around this so that I can keep my old number?

    • Hi Malcolm,
      Sorry to hear about the loss of your phone number from iD Mobile Ireland. Unfortunately, the system for transferring mobile phone numbers is very different in the Republic of Ireland & the UK. As such, this is probably something you’ll need to take up with the local regulators in your country (or iD Mobile Ireland if you’re still able to contact them), to see whether they’re able to recover your number.
      Ken

  • Hi I want to change my network from vectone to other network but my call is not getting through to get pac code.i am very disappointed with there customer services no one attends the call they take ages..please help me with this

    • Hi Hina,
      Unfortunately, this is a third-party website so there isn’t very much I can do to help in your specific situation except from re-iterating the contact details for Vectone (322 from your Vectone handset, or 020 7179 0134 from any other phone). Truthfully, I have heard multiple pieces of feedback about poor customer service on Vectone, but sadly they’re the only people who’ll be able to issue you with a PAC Code. If you’re still struggling to get a PAC for a whatever reason, it might be worth lodging an official complaint with them to try and get this escalated.
      Ken

  • Hi
    I used my PAC code given to me by Talktalk and switched to another provider. My question is this, does the handing of the code to your new provider tantamount to ending that contract, or do you have to pay for the number twice if the old provider says you have to give 30 days notice when the contract has ended. What is the legal position ?

    • Hi John,
      Many thanks for your comment. The requesting of your PAC Code counts as giving notice to your provider, so you’ll typically need to pay for another 30 days from the date you request your PAC Code. Depending on when you start your new contract, this means there could be up to 30 days overlap between the two. I believe Ofcom (the UK’s regulator for telecommunication services) is trying to legislate to stop this, but for the time being, this information still applies.
      Hope this helps,
      Ken

  • Richard Briden said:

    Many say that you cannot transfer a ‘Pay As You Go’ mobile phone number, but from what you say you can transfer it to ‘Pay Monthly’ or ‘SIM Only’ contract with another provider.

    I am assuming what they meant was that you cannot transfer a ‘Pay As You Go’ mobile phone number to ‘Pay As You Go’ with another provider, or can you do this as well?

    • Hi Richard,
      You can transfer a phone number between any type of account – so it’s perfectly fine moving your phone number from one PAYG tariff to another. Is there something in the above article which is unclear or is causing confusion? If so, do please let me know and I’ll try to clarify it.
      Ken

  • Hello Steve,
    I have changed my number but it does not work totaly.
    My friends can call me on my old number but when I call, it is the temporary number that appears on their side??!!!
    Thanks for your help

    • Hi Coralie,
      Many thanks for your comment. Are you using an iPhone with iMessage or Facetime? If so, you’ll need to follow the instructions here. If you’re having a problem with regular phone calls and text messages, you’ll need to contact your mobile network to ask them to resolve it.
      Hope this helps,
      Ken

  • G Ruppersberg said:

    This is the most frustrating thing to do as I have been unable to contact Sky on the number provided. It goes straight to engaged before you have even started. Truthfully wish I had not changed over now as the service is appalling. I have been with Vodaphone for years with no problems. All I want to do is provide the PAC code . The number they provide is 0330 041 4136 so if there is another number we need it would be nice to have that so that i can use the phone

      • GZ Ruppersberg replied:

        Hello Ken
        It took far too long to sort this problem out and it has now been resolved however still experiencing issues with the messaging service. Do you have a particular number to dial in to voicemail?
        Thank you

  • Hi,

    I’m on a SIM only deal with a provider using EE network. They’ve gone awol and have not taken payment for a few months. I want to go to another provider but I can’t get hold my existing one…their phone line is dead, they don’t respond to emails sent. Their service went down for a weeks for no reason over the Christmas break and then suddenly it was active again. I’ve requested a PAC code but they’re not responding. What can I do?

    • Hi Sajid,
      Thanks for your comment, and I’m really sorry to hear about the problems you’ve encountered. May I ask which provider you’ve had a problem with? I’m not aware of any providers that have shut down recently, except from Tello (which uses coverage from Three). In general, however, you’ll need to find a way to get contact with that network in order to obtain a PAC Code and transfer your phone number elsewhere. You can also escalate this to the ombudsman if they’re not responding to you, though if they’ve already shut down, it might be difficult to get very much further there.
      Ken

  • Hi Ken, I notice better deals for new time EE customers, could I therefore requests a PAC code from EE (now out of contract), assign to another network on a free pay as you go, then almost immediately request a PAC code to go back to EE? If this is allowed, how long would I need to wait, in their a minimum amount of time in which a PAC code can’t be transferred.

    • Hi Carl,
      Absolutely, you can do this! It’s a bit of a hoo-ha having to port out and back in, but as you say, it will sometimes allow you to get exclusive “new customer” deals. There is no minimum amount of time you need to have held an account before you’re able to port your number back out of it again.
      Ken

  • Hi Ken,
    After reading an article at https://theantisocialengineer.com/2016/05/04/sim-swap-fraud-porting-your-digital-life-in-minutes/ I am worried about the possibility of fraud, given that I want to buy a memorable number from a third party. Are you aware of any improvements in security among mobile providers (e.g. the worst offender in that article, Three) that would stop a fraudster from bypassing security measures so easily to steal a memorable number using a PAC?

    Thanks,
    Terry

    • Hi Terry,
      Many thanks for your comment about this very important issue. I agree: SIM Swap fraud is definitely a huge worry, but unfortunately I think it can only be solved by security improvements at the mobile network operator. It might be worth contacting your mobile network to see if they’re able to add any enhanced security to your account (i.e. additional steps that would need to be taken in order for you to authorise yourself and to go through security with the mobile network). Unfortunately, I don’t think there is any documentation out there on the account security provisions available at each network.
      Ken

  • I want to transfer my number to my husbands SIM card that is halfway through the contract, is this possible or do pac codes only work on new contracts?

    • Hi Lisa,
      Absolutely – you should be able to do this 🙂 It’s possible to transfer in to your SIM card, regardless of whether it’s at the start or end of your deal.
      Hope this helps,
      Ken

  • Hi I was with vodaphobe and without my knowledge they move my account to onecom which I am not happy about as they keep calling me to renew contact and when I have requested to go back to Vodaphone they said they would send me a form vIa email which never came – Feed up I have moved to EE and they said they cannot give me a PAC number until I fill out a form which they will email – but I suspect they will not – I have been into Vodaphone store but they can do nothing and can’t access my account as it is under Onecom…. help!

    • Hi Bridget,
      I’m really sorry to hear about the problems you’ve experienced on Vodafone. Are you able to shed any more light on why they’ve transferred you to Onecom? I can find multiple other instances of this being done e.g. here, here and here so there appear to be lots of other people in the same situation with you.
      To answer your question directly, you’ll unfortunately now need to liaise with Onecom to obtain your PAC Code (why you should need to deal with them as opposed to Vodafone is another, and IMO, a bigger question). If they make it unreasonably difficult for you to do this, I recommend lodging a formal complaint in writing to both Onecom and Vodafone, which should hopefully help to expedite the process and move it along.
      Good luck and please do keep me updated regarding Onecom.
      Ken

  • Is there only one PAC code per network, to transfer several numbers to a different network?
    I want to transfer my number, my mom’s and my sister to giffgaff because vectone doesn’t live up to the expectations.

    • Hi SH,
      Many thanks for your comment. It’s typically one PAC Code per phone number, so you’ll need to request a separate code for each number you want to transfer. The only exception to this is for business contracts with more than one number, but I expect this probably doesn’t apply to you!
      Ken

  • Carlos Batista said:

    I am trying to move a BT phone to another BT number but won’t let me , it keeps telling me there’s a problem and I need to phone them . I have used the pac Number they gave me but it won’t work , I even tried without the pac number but won’t let me either .

    • Hi Carlos,
      Many thanks for your comment. It isn’t actually necessary to use a PAC Code here as you’re simply moving a phone number within the same network. Instead, it’s something that BT will need to process internally for you – you can reach them on 150 to ask them to do this.
      Hope this helps,
      Ken

  • Philip Goatly said:

    This is my experience – I am going to send the details to my MP and ask that my problem is submitted to the House of Commons communications committee.

    Mobile phone companies are required by regulation to give a user of their network a PAC code if requested. This PAC code should be given within two days.

    I quote the regulations

    “For individual or small business customers wanting to port no more than 25 mobile numbers, the PAC should be despatched within two working days of your request. Some providers may provide you with a PAC immediately over the phone; others may issue it by post, email or SMS.

    I have been trying to get a PAC code from Virgin Media since Monday.

    I have received a string of excuses.

    The number you are asking a PAC code for is being transferred to a new database (Monday)
    We are sending you a new sim to correct a problem with the phone and until you get the sim we cannot issue a PAC code ** The SIM was sent on the 16th of Dec. and has not arrived yet!!!! My wifes phone was unable to receive incoming calls or texts for a week . I called customer services and they said if they sent me a new SIM it would solve the problem -(Thursday last week) The SIM still hasn’t arrived but my wife’s phone has started receiving calls and texts without any intervention. I didn’t ask for the SIM card they offered it.
    We will have to close your account first and then issue a PAC code – this will not allow me to port the number – which is the whole point of a PAC code.
    This evening (Thursday) I received the excuse 1, above again.
    It does not take very long to update a database if those doing the work are in anyway competent. . I know I worked in IT for 35 years and was a designer of databases in 1974 before most people knew what a database was.

    There is absolutely no reason why Virgin cannot issue a PAC code because a SIM is in transit – anyway if the SIM gets lost in the post what happens then?

    I am getting the feeling the Virgin Mobile is being deliberately obstructive by not honouring my request for a PAC code. I would therefore ask you to inform your staff of the regulations re PAC codes.

    The more they upset me the more likely I am to cancel all my Virgin Media services and look at other providers!

    I hope this can be sorted this out – Virgin staff do not seem to be able to let me transfer the phone to another network, and retain the number – which is my right.

    Virgin are awful and their attitude is verging on the criminal – Virgin on the criminal?

  • Hi All,
    Is it possible to transfer a number between different contracts within the same provider? I’ve been told I need to get a PAYG and use that to hop out and back in to the provider across the contracts…
    Cheers, M.

    • Hi Mark,
      Thanks for your comment. Yes, technically speaking, it is possible for a mobile network to move your phone number internally from one contract to another. However, the networks often refuse to do this as they would rather process it as an “upgrade” rather giving you a “new customer” contract (along with all the associated commissions, etc).
      With some perseverance, it is normally possible to get them to do this. However, some people decide to bypass all the hassle by hopping out to another provider on PAYG, and then re-joining again as a new customer on their existing network.
      Ken

      • Thanks Ken,
        I’ve initiated the PAC bounce, from BT > O2 > BT, fingers crossed…
        This is as a result operators preferring to give new customers cracking benefits but not reward existing loyal customers, forcing people to do what I am doing simply to gain the reward. There should be law forcing operators to offer existing customers out of contract the same deals as new. BT guys wouldn’t entertain me, offer any discount, or match the reward, forcing me to do the ‘PAC Bounce’ dance – which they suggested..! But all worth it for 2x£80 reward cards 😉 on their £12/mo 6GB deal (2xSIMS).
        I guess it helps their metrics.
        Happy New Year to you and all, Mark.

  • Hi.
    I’m like leaving from vectone mobile to other provider,but my customer service don’t me response by phone and by email.
    What I’m need doing.
    Many thanks

    • just recently switched my number from vectone and surprisingly it wasnt too painful and they didnt make any funny or odd excuses as to why i couldnt have it, the hardest part is contacting customer services and getting a reply over the phone as it took me no less than 5 attempts of a minimum of 30 minutes only to be cut off for no apparent reason, my advice is persist and eventually you will get what you want!

  • my mobile no transferred from t mobile to lebara yrs ago- pay as you go – the credit expired and as I only make few calls I could see the phone still allowed this; however on 3-9-17 Lebara retrieved my no and after 2.5 mths communication I have it back working on Lebara however they have now suspended service to my phone no and I require a PAC no to shift to another network where there is a cheap unexpired Pay as you go tarriff – Three springs to mind as I intend using internet but I don’t think they allow tethering – any ideas please?

  • For VOXI I can see that you have Vodafone linked for transferring the number on the website, although VOXI is indeed powered by Vodafone, the correct form to use is within the online account at voxi.co.uk and the customer is also able to choose a transfer date 🙂

  • My mum lives in Portugal and has a sim only pay as you go with Lycra.
    She wants to change provider to EE and we have a new sim only contract.
    We asked Lycra (Portugal) for a PAC number so that she can keep her number but they didn’t know what we were talking about and said there are no PAC numbers.
    Can you get a PAC number from Lycra Portugal?

    • Hi Odette,
      Many thanks for your comment. Unfortunately, the PAC Code process only works for UK-based phone numbers (so most phone numbers that look like with +44 7xxx xxx xxx). You can’t transfer a Portuguese mobile number onto a UK-based network, which is why they’re probably a little confused!
      Hope this helps,
      Ken

    • Hi Arnie,
      A Network Unlock Code (NUC) is required to unlock your handset, so may be required if you want to use your existing handset on another network. However, this is a different process to transferring your phone number between networks, which only requires you to obtain a PAC Code and not a NUC Code.
      Hope this helps,
      Ken

  • Hello.

    I called ID a few days ago to request a new PAC code as I am changing my phone and network. After 40 minutes of trying to convince me to stay, my baby boy woke up so I had to hang up.

    Staying with ID is not an option, regardless of offers etc so I called today and entered the 4 digit pin code, the same as my first call, but it wasn’t accepted. How do you suggest that I get through to ID and simply get my PAC code in as short and hassle free time as possible?

    • Hi Lianne,
      I’m really sorry to hear about the problems you’ve experienced getting a PAC Code from iD Mobile. If you’re not able to provide the 4-digit PIN code, it should be possible for them to authenticate you another way (e.g. by asking you some questions about your account). Would it be possible to talk to an agent and do this?
      Ken

  • Having requested transfer of my old number to a new network with a PAC code can I put my old sim back in and continue use my old number until the fatigue transfer?

    • Hi Steve,
      Yes – you can continue using your old SIM card until the phone number transfer actually completes. Once it does, you’ll lose coverage on your old SIM card and you’ll need to switch it over to your new SIM.
      Ken

  • Virgin refuse to give me Pac code they are saying I owe money for phone that I got in April that after 3weeks switched it self off & never came back on after many attempts to get them to replace handset I looked on interw& this is a common problem with sonyxperua its November now &still no further forward all I want is my number I took from o2 originally

    • Hi Anita,
      Sorry to hear about the problems you’ve encountered obtaining a PAC Code from Virgin Mobile. Unfortunately, I can’t comment regarding the disputed bill with Virgin – this is something you’ll need to chase up with them directly. However, it’s worth pointing out, they aren’t legally allowed to use this as a reason to refuse you a PAC Code. More information here on your legal entitlement to a PAC Code.
      Ken

  • When you port an existing mobile number to a new SIM card, do you retain the SIM Number, SIM PIN code and PUK from the new SIM card or does the new provider give you new numbers?

    • Hi Eric,
      The PAC Code will only move your phone number over – the SIM card number, PIN and PUK code will not be changed.
      Hope this helps,
      Ken

    • Hi Brian,
      Many thanks for your comment. Only the account holder will be able to obtain a PAC number for the account (they’ll need to undergo security checks when requesting the PAC). However, once the PAC Code has been obtained, it’s possible for anyone to use it. Therefore, you could easily transfer the phone number onto an account owned by someone else.
      Hope this helps,
      Ken

  • I’ve just ported out from ID mobile to Three, and ID Mobile have invoiced me for a “porting charge”. I’ve never heard of this, does anyone know if I have to pay it?

    • Hi Irene,
      Many thanks for your comment. iD Mobile shouldn’t be charging you for a PAC Code. However, they’re within their rights to charge an early termination fee to cover the 30 days after you give notice to end your contract (so my guess is this is what the charge reflects). Saying that, it’s worth double-checking with them directly as to what the charge is for and how it was calculated.
      Ken

      • i had this too.
        my contract ended in november (2 year contract) i got my pac on 10/11 (date charge was added, then used the pac 3 days later. last bill came in with line rental credit plus porting charge

  • Hi Ken,
    I’m already with O2 but it was in my mother’s name so I opened a new O2 contract. The store didn’t tell me that I would lose my number. Is there a way to get it back?
    Thank you

    • Hi Rebecca,
      Many thanks for your comment. If the old account under your mother’s name is still open, it may be possible for O2 to transfer the phone number to your new account. This is something you should you check directly with O2 Customer Services – you can reach them by dialling 202 from your O2 handset.
      Hope this helps,
      Ken

    • Hi Dave,
      Thank you for the heads up about this. It looks like Lebara Mobile has an updated phone number (020 3059 0304) so I’ll update this in the article above. Thanks again for letting me know about this!
      Ken

  • I received a message saying everything went through with transferring my number. I restarted my phone and I can’t call anybody

    • Hi Khari,
      Thanks for your comment, and sorry to hear about the problems you’re experiencing with your mobile network. In this case, you’ll need to contact the customer services department of your new mobile network, and ask them to investigate the issue for you. This is because it’s an account-specific issue, and requires further investigation from your mobile network’s tech team.
      Sorry I couldn’t be of any more help!
      Ken

  • Hi, I activated today my new received SIM card after purchasing online a sim only monthly plan. My old contract with different provider is going to finish 5 weeks later, is it possible to transfer the number to Three not right away but first after 4-5 weeks?

    Thanks
    Peter

    • Hi Peter,
      Many thanks for your comment. Absolutely: you can decide to transfer the phone number whenever you like (so in 5 weeks time is absolutely fine). It’s worth noting however that your PAC Code is only valid for 30 days, so if more than 30 days pass then you’ll need to request a new one.
      Hope this helps,
      Ken

  • Hi Ken

    Any thoughts on the following from 1pmobile t&c?

    9b2
    You may not be able to transfer the telephone number(s) you have been using on our Service to another provider

    4h
    It is unlikely, but we may need to change your voicemail number, mobile phone number or any other number from time to time, or to use a different network or carrier. We will let you know if this is going to affect you.

    Does this mean that if I buy a “gold” number from them, they can steal it back?

    • Hi Mike,
      Many thanks for your comment. My guess is that 1pMobile have just put this clause in place in order to protect themselves, as clause 11c of the terms and conditions states the following with regards to them giving you a PAC Code:

      In the event you decide to move your mobile telephone number to an alternative reseller or carrier, and you have completed any minimum contract term associated with that number (if applicable), then we will provide a porting authorisation code (‘PAC’) to you upon request; the one month’s notice of cancellation that you need to give us (if applicable) will commence on the date we issue the PAC to you.

      In the UK, I don’t think we technically “own” our phone numbers – we’re simply given the right to use it by Ofcom & the mobile networks. These rights can sometimes be amended, like in the past when phone numbers have changed (e.g. London changing from the 0171 and 0181 area codes to 020). I recommend you check directly with 1pMobile to get their full interpretation of the T&C, but my belief is you should still be able to transfer your gold number elsewhere.
      Hope this helps,
      Ken

  • Hi, I have a valid PAC code from EE as I have cancelled my contract. I want to transfer that number to my work phone, which I have had for about 4 months – is this possible? Thanks.

    • Hi Catherine,
      Many thanks for your comment. Absolutely, yes, you can follow the PAC Code process to transfer your personal phone number to a work handset. However, you may need to see if your company will allow you to do this. Also, you should be aware that your company will then “own” your phone number (so in theory, it becomes their property and they don’t need to give the phone number back to you when you leave the company).
      Ken

  • Can u give three ur PAC code on last day of it expiry date which in my case will be Sunday
    All that because I’m still waiting for my new sim from three
    Thank u

    • Hi Zaki,
      Many thanks for your comment. Your PAC Code is valid for 30 days from issue and must be actioned within that 30-day period. Therefore, it wouldn’t be possible to give the PAC Code to Three on the final day of validity (as by the time Three tries to action the PAC Code as per the timetable here, it would have expired already). If your PAC Code has expired however, you can of course request a new one which will have another 30 days of validity.
      Hope this helps,
      Ken

  • David Milkins said:

    Three refuse to give it over the phone, state wil send it,l take 48hrs, but still no code ? This was after they ended my cobtract fir no valid reason.

    • Hi David,
      Sorry to hear about the problems you’ve encountered retrieving a PAC Code from Three. It’s potentially worth reminding them of their legal obligations to provide you with a PAC Code within two hours of your request.
      Ken

  • Adam Clifford said:

    This is perhaps one of the most informative sites with the most effective recommended actions I’ve ever come across.Thank you,Ken.My ongoing headache optimally resolved.

  • Please can anyone assist. I have ported my number from Lycamoblie to another mobile service provider. Will my monthly bundle top-up be cancelled by Lycamoblie as I am unable to cancel this on my phone as the Lycamoblie Sim will no longer register a network. Thank you.

    • Hi Trisha,
      Many thanks for your comment. Yes, unfortunately, once your phone number is ported out to another network, your account will be closed and you’ll lose any remaining credit or bundle allowances. Typically, we’d recommend trying to use up your remaining PAYG credit before transferring your phone number over.
      Hope this helps,
      Ken

  • Hey
    I got an iPhone SE with Id when it arrive I applied to keep my old number by using keep my number on the Id website and I was wondering how long will it take until my old number is transferred onto my new sim please

    • Hi Donna,
      Many thanks for your comment. After you give your PAC Code to iD Mobile, your phone number transfer will normally complete on the next working day. You can see the table here for more information.
      Hope this helps,
      Ken

    • Hi Jay,
      Many thanks for your comment. There is no minimum amount of time you’ll need to have been a customer before you’re able to request a PAC Code from your mobile network.
      Hope this helps,
      Ken

  • Bruce Davies said:

    Hi Ken

    When on contract and phone is “upgraded” to a newer version are the PAC codes the same for each phone , or does each phone have it’s own PAC code.
    Reason for asking, is I want to give my old phone to my daughter but set her up with another provider.
    Thanks for your help
    Regards
    Bruce

    • Hi Bruce,
      Many thanks for your comment. PAC Codes are tied to an account/phone number rather than to the handset itself. Similarly, the phone number is tied to the SIM card rather than the actual handset. Therefore, it should be possible for her just to insert her SIM card into the iPhone (assuming it’s unlocked). This means there is no requirement to obtain a PAC Code.
      Hope this helps,
      Ken

  • Hi Ken, having just bought my first smart phone and planning on using sim only (i.e no contract) is it possible to keep the same number whilst also using two SIM cards – a nano SIM card for my new smartphone whilst still using my old handset and it’s SIM card – effectively the same number for 2 phones.
    My reasoning behind this is I will want to have the ability to use the old phone and great battery life one week whilst needing internet access using a smart phone the next.
    Many regards.
    Pete

    • Hi Pete,
      Many thanks for your comment. Unfortunately, in the UK, it’s not possible to have the same phone number on two SIM cards. Rather, you can only have one SIM card for each account/phone number, so your best solution would probably be to choose a nano-SIM and then to use a relevant SIM card adapter for your older handset.
      As an aside, I’ve seen the “multiple SIMs for one phone number” working before in Thailand so it is technically possible to achieve this. I suppose there isn’t the same amount of demand for it here, hence why no UK network offers the service.
      Ken
      Ken

  • Hi,

    I have gone through the steps and received a text from Virgin on Wednesday to say transfer would be completed that day, now Friday evening and still no transfer. The strange thing is though that calling out to my landline on either sim shows the call is coming from the number i am trying to port. But incoming calls only come through my original provider sim. I’ve been on the phone all day to Virgin and they have been massively unhelpful saying they are working on it. Have you ever heard of this and are you able to give me any advice please?

    • Hi Wayne,
      Thanks for your comment. This is an issue known as a ‘split port’: essentially, it means your phone number hasn’t yet moved over to the new mobile network (hence, why calls are still being received on your old mobile network SIM). With regards to phone calls out of your new Virgin Media SIM card, the phone number that displays to others has been updated already but the actual phone number registered to the SIM card hasn’t yet been updated (you can think of Caller ID as the return-to address on the back of an envelope… it doesn’t necessarily need to be the actual number on the SIM card).
      As usual, responsibility for resolving port issues is with your new provider, so you’ll need to liaise with Virgin to get this resolved.
      Hope this helps and good luck!
      Ken

      • Thanks Ken and apologies for my late response. I have only just spotted your reply as went straight into junk email. Your reply however was very helpful.

        I finally got sorted but I am very disappointed in Virgin’s customer service as felt I was fobbed off repeatedly until my 8th or 9th call where I finally found someone who both knew how to help and took ownership for the issue. He not only resolved the issue but committed to calling me back each shift until he m knew I was satisfied.

        What I didn’t realise until this weekend is that whilst incoming and outgoing calls are routing properly Virgin are still unable to find my account by the porter number nor does the automated system recognise it so I can’t access my account details. It will be another call for me at some point this week to raise another issue.

        • Hi Wayne,
          Thanks for taking the time to update me on this! I’m glad to hear that things were resolved in the end, though obviously the news about Virgin’s customer service is a huge disappointment. Fingers crossed things will work a bit more smoothly in the future, once the issue with accessing your account has been resolved.
          Ken

  • Hi, i buy another smart phone and i need nano sim but i want to keep same phone number. I take the new sim but i don’t no to change the number. Can you help me with some instruction? Thank you.

  • Hi, I recently received my pac code for my vodaphone handset, I still have a contract time left with them but am unhappy with the charges and general coverage in my area. I have a talk talk sim and want to port my number to them, I believe they use the vodaphone network for their own and that the sim should work if placed in the handset. My question is this, with outstanding amounts and termination fees, I was going to make a payment arrangement with them to pay that off, can they restrict the phone or number once I am using talk mobile sim?

    • Hi Kerry,
      Thanks for your comment. My first question is whether it makes sense to move from Vodafone to TalkTalk due to poor coverage you’re experiencing. As you said, they both use the same network coverage provider, with TalkTalk also not having access to Vodafone’s 4G network. If anything, a move to TalkTalk Mobile will give you the same or slightly worse coverage than on Vodafone.
      To answer your questions about early termination fees, have a look at my in-depth article here. You should negotiate a suitable arrangement for payments to Vodafone. However, they are not able to hold your phone number hostage as part of this process.
      Hope this helps,
      Ken

  • Hi, my mum just bought a sim only 12 month contract to put in my brothers old phone and everything is fine. However, she did receive a PAC code that she wants to use to transfer her old number to this new Sim/phone, her contract on her old provider ends April 2nd, nearly a month away. With this said, is it possible to use the PAC code now – or should she wait until her old contract ends? Thanks for your time

    • Hi Joel,
      Thanks for your comment. Your mum can decide to use her PAC Code at any time (so you can either use it now, or you can wait until the end of the month). However, as her previous contract ends on the 2nd April, she’ll need to continue paying for that contract until then (her final bill will contain a early termination fee for the period between the account being closed and the 2nd April).
      Hope this helps!
      Ken

    • And another question, I have old t mobile sim. The sim is already deactivated by t mobile. Is that possible to reactivate the old t mobile sim ????

      • Hi Notwarlal,
        Thanks for your comment. Yes, you can get a PAC Code for any UK mobile network – you just need to follow the instructions listed here.
        With regards to your old T-Mobile SIM card, it unfortunately won’t be possible to get a PAC Code for it now. A condition of being able to get a PAC Code is your account must still be open and your phone number must still be live (in this case, it sounds like the account has already been closed).
        Hope this helps,
        Ken

        • Michael Gillingham replied:

          Hi Ken I have brought a number off of a company it’s on gif gaff they told me to register the pac number with my service provider 3 uk
          3 uk have Acknowledge this and said it will be done within 48 hours The company I brought the number from can they stop the transfer as I’ve paid them for the number and pac code
          Regards
          Michael

          • Hi Michael,
            Many thanks for your comment. The phone number on your old mobile network must still be active on the day when you transfer it over to your new network. So in theory, I think this is probably a yes, though realistically speaking it’s probably unlikely to happen.
            Ken

  • Hi
    Could I ask, 2 weeks ago I gave 30 days notice to terminate my EE phone contrast. Today I phoned EE to ask for a PAC code. They now say that in order to obtain a PAC Code I must again give 30 days notice starting from today I’E the day they gave me the PAC Code over the phone. Why should I give a second 30 day notice just to obtain a PAC code. Are they right. I have asked them if they were correct but how I understand it I could give my 30 day notice and then request a PAC number at any time before the 30 day expireary date. Please am I correct

    • Hi Tony,
      Thanks for your comment and a very good question! Unfortunately, I’m not a lawyer so I wouldn’t be able to give you a legal interpretation of this. However, common sense would dictate to me that you wouldn’t need to give the 30-days notice again (after all, you’ve already requested it and getting a PAC Code doesn’t really change this). My recommendation would be to simply maintain a copy of your correspondence (especially anything that relates to you having given notice 2 weeks ago). If EE later tries to charge you for those 2 weeks, I’d then dispute those charges with them via customer service or via their complaints channel.
      Ken

      • Thank you very much Ken. Your answer was very clear and to the point. I am now aware that I was incorrect and will move on accordingly. Kind regards. Tony

    • You’re supposed to be made aware at point of cancellation about the PAC code. If you didn’t request the PAC code at point of cancellation, then yes, you will have to give an additional 30 days notice as you’re essentially changing your mind about keeping the number, therefore changing your mind about the nature of the cancellation. Just like if you changed an order for receiving products, there may be a delay in you getting them.

  • Just thought I’d share my experience of obtaining a PAC from talkmobile. First I tried phoning and had to play 20 questions about why I was leaving before being transferred to the correct PAC code department, where I was mysteriously cut off. When I tried their online webchat I was again given the run around in spite of persistantly asking for a PAC. They then eventually said I couldn’t have a code unless I gave notice to close my account, something which I had assumed you shouldn’t do until you actually had the PAC. I had to play it their way of course to get my PAC after about an hour of “bat and ball” trying to persuade me not to leave. A very frustrating experience.

    This contrasts to t-mobile when I transferred a few years ago, it took 30 seconds to issue a PAC with no sales pressure or trying to avoid issuing it.

    About time OFCOM handed the whole transfer number deal over to the new provider to sort out.

  • I have kept my number for many years and switched between a number of networks.

    I’d now like to switch back to bt who I think I was with 10 years ago – can I take my number back with me? Is there away of checking?

    • Hi Neil,
      Thanks for your comment. There’s absolutely no problem at all transferring your phone number back to the original network (it’s exactly the same process as transferring it to any other network).
      With regards to transferring your phone number to BT Mobile, in reality, you’ll probably find this is actually a different mobile network to the one you were previously on! If you were originally on BT Cellnet, you’ll find that network became O2 in 2002 (it’s now owned by Telefonica which is a Spanish multi-national). There was also previously a BT Business Mobile service that used coverage from Vodafone. The current BT Mobile service is part of EE (a rival network to O2 aka the old BT Cellnet!).
      Hope this helps,
      Ken

  • Gerry Nicholson said:

    Ken,
    all I can say is THANK YOU!!
    After trawling the net via Apple, o2, three and many more I finally found your site and it is amazing!
    It gives clear, step by step helpful instructions. You’d put Apple to shame!
    Thank you so much. I shall certainly be spreading the word.

  • Ken, can you explain what happens when you PAC port a number multiple times?

    My number started off a very long time ago with Mercury one2one, who then became T-Mobile, and eventually EE.

    I used a PAC code to port from T-Mobile to O2, then when they started the giffgaff MVNO I used a PAC to go from O2 to giffgaff.

    I’m now thinking of joining PlusNet, which are an MVNO on EE.

    So if I use a PAC code, will all my calls get routed from EE to O2 to giffgaff and then to PlusNet? Will porting back around to the network the number originated from cause any problems?

    Thanks 🙂

    • Hi Col,
      Thanks for your comment. There is no issue porting a phone number multiple times: rather, your phone call will only be routed from the original mobile network that issued the number to the mobile network you’re currently on. So in your case, your incoming phone calls would be routed from EE/T-Mobile directly to Plusnet (no need to go through O2, giffgaff or any other network).
      If you’re interested in a bit more background, Ofcom has a long document here about how it all works (this is 112 pages so not the most riveting Christmas read, but section 2 has all the info you need). Also there’s a list here showing which mobile area codes are assigned to each network (presumably your phone number range will be listed here under EE).
      Hope this helps!
      Ken

  • Hi Ken thanks for all the info. Two things still slightly unclear to me…

    1. What is the diff between a Free Sim Card and a PAYG card ? Aren’t they both free, the diff is just bundle vs traditional PAYG . At least that is what I thought I learned from your pages.

    2. I use my iPhone 4s lightly, currently have £10pm virgin package, and will go to ASDA I think. I think my initial top up will last way beyond a month, possibly several. But, not sure as looking at my mobile usage, somehow I used 1.2gb of data in the last 30 days which astounded me. Calls and texts in last month were 20 hours call and ? texts a sits not totted up at least on iOS 8 which I’m on. I notice though that .37gb was on System Services. Unclear if this is a tot up of all the apps I use like safari, spotify, YouTube, mail, but even if it was in addition to those apps, it still doesn’t add up close to 1.2gb, so I’m at a loss.

    Anyway I think I’ll give it a go and switch to ASDA. I lie, I have one more question. I have recently found a sim data card for my iPad Air1 Cell which for about £25 gives me 2 years worth of data. Excellent! Question is, why can’t I use, somehow, my iPad as a phone with a mob number just like my iPhone ?

    Thanks again, Hugh

    • Hi Hugh,
      Thanks for your comment! To answer your questions in order:
      1. Normally, they actually refer to the exact same thing. On my article about free pay as you go SIM cards, “free” refers to the fact there is no upfront charge for the SIM card itself. In contrast, if you buy the SIM card in store, you’ll often pay between 50p and £5. At some airports, you’ll even pay £10 for the SIM card (and that doesn’t come with any money on it!).
      The two types of Pay As You Go are traditional PAYG and monthly PAYG bundles (you can click through to the relevant articles to find out a bit more).
      2. Interesting! It’s possible the 0.37GB (370MB) is due to background app updates and push notifications (this is data your phone will consume even if you aren’t actively doing anything on it). It does sound like a fairly high figure, however, so might be worth double checking the setting on your phone.
      3. You talked about using your 2-year mobile broadband SIM card inside your handset. In theory, there’s no reason why you shouldn’t be able to do this from technical perspective. However, it’s worth checking how much data you have on that SIM and also the terms & conditions that are attached to it. Finally, mobile broadband SIM cards tend not to have call and text functionality which obviously is a fairly key feature for your mobile phone!
      Ken

      • Hi Ken thanks for the reply, very kind of you. I was also sort of thinking though, why can’t I buy a ‘normal’ phone SIM (ie say the one already in my 4s) and use it in my IPad so my iPad becomes a phone if I want it to ? Have Apple deliberately omitted a phone function so I have to own an iPhone ? If so, I wouldn’t be surprised, but what would be a good way round it ?
        Cheers again, Hugh

        • Hi Hugh,
          There are really two things in play here:
          1) The mobile networks often like to segment their products into two different types of tariff: the first being a normal mobile phone plan (with inclusive minutes, texts & data), the second being a mobile broadband plan (only with data and nothing else). In theory, there’s no real difference between the two except from inclusive allowances and pricing (though sometimes the T&C will place restrictions on the devices you can use, and sometimes phone calls are blocked on a mobile broadband tariff).
          2) Technically, there’s no reason why a tablet like the iPad couldn’t make and receive phone calls like a normal mobile phone. In fact, there are many 7-inch tablets that can make a phone call (for instance, Samsung used to support this on many of their Galaxy Tab devices). With regards to the iPad, Apple probably just thought people would look a bit silly holding it up to their head for a phone call! It’s also missing certain bits of hardware (e.g. the speaker at the top of a phone where you’d normally be listening to a call).
          Hope this helps,
          Ken

          • Hi Ken, I was thinking really that eg an IPad could just be used as a tabletop phone device, like a speakerphone, like people sometimes do with their phones. But I’m a bit cynical I suppose, I tend to think Apple would rather sell more units of iPhones and IPads than key the phone functionality cross over. Just wanted to confirm what you thought about that. Since on an iPad there is no built in phone, what do people use most for said tabletop speakerphone use…Skype, Facetime, or something ? It would just be simpler if I could use a normal mob number for this type of thing. Cheers Hugh

          • Hi Hugh,
            Definitely agreed that this would be a nice feature (worth suggesting it to Apple perhaps!). I know Samsung used to offer this on a couple of their tablets, so it might be worth investigating some of those as well if you’re interested in this feature.
            Ken

  • Hi Ken

    Thank you for producing such a useful website with lots of relevant links and supportive information.

    I used your site twice now to see at a glance the steps needed to switch mobile phone networks.

    Much appreciated.

  • Dear Ken,

    This is a brilliant article. I have been struggling to understand the ins and outs regarding mobile phone contract and coverage. Thanks very much for putting together such detailed information whilst remaining so concise.

    Louise

  • Through my employer I signed up for a 2 year deal via an MVNO which resold 3 packages. The contract had ended and they disconnected me without notice. They said they issued a PAC code but I didn’t receive it. Now they’ve disconnected me and the PAC code they issued has expired is there anyway to get my PAC code reissued to get my number back?

    • Hi Thom,
      Sorry to hear about the problems transferring a phone number from your old network. Unfortunately, if the account has already been disconnected without a PAC Code being actioned, it’s likely your phone number has now permanently been lost. Saying that, it’s worth double-checking this by giving your old mobile network a call and seeing if they’ve held on to your old phone number temporarily.
      Ken

  • Do i need to wait for my contract end date before i can use my pac code with another mobile provider. I gave 30 days notice yesterday ( 21/10/16) . My contrct end date is 07/11/16.

    • Hi Mark,
      Thanks for your comment. Once you have your PAC Code, you’ll be able to use it at any time. However, depending on your mobile network & the details of your contract, you may still continue to be charged by your old network for a period of 30 days after you gave the notice to them.
      Hope this helps,
      Ken

  • Hi Ken, love the informative website. I’ve had a look, but can’t see an answer, I don’t know if you’ve answered it anywhere. If I’m with a virtual operator, do I still need a PAC to go to the network which that virtual operator runs on? (For example, moving from Asda Mobile to EE or from Tesco Mobile to O2)

    • Hi Phil,
      Thanks for your comment. Yes: you’ll still need a PAC Code when moving to another network using the same coverage provider (so you would need a PAC Code going from ASDA to EE, and going from Tesco to O2). This is because you’re actually transferring your phone number into the service provider’s system as opposed to the coverage provider’s system.
      Hope this helps,
      Ken

  • Hi Ken, I’ve been on the Three network for years, and requested a PAC from them 4 days ago (2 working days). No sign of a PAC within 1 hour or two! This morning I had a text to say it would be another 7 working days: A total of TWO WEEKS! How can I get them to act? The contact number listed on sites such as this does not work. Only 333 from a mobile – which is fully automated.

    • Hi Paul,
      Thanks for your comment. I also did this recently and requested a PAC Code from Three: they promised to send it by text message but nothing arrived and I finally had to call them up to get the PAC Code on the phone. You should be able to contact Three Customer Services on 333. Alternatively, if you’re using a landline or a handset on another network, you can call them on 0333 338 1001. Assuming it’s already been generated, they’ll be able to give you the PAC Code immediately on the phone.
      Hope this helps,
      Ken

      • Hi Ken,
        I could find no way to speak to anyone on 333, but visited my local Three shop, where assistant typed in an option including a ‘7’ which was not listed. It took about 20 mins, and three repeat requests for security info, but I was eventually given PAC while on phone. Changeover now sorted! Thanks.

  • Hi, Just a quick question on the process for the day the PAC is triggered and the number is ported.
    Should you leave the original SIM in the phone (the one you are porting from) or the new SIM in the phone (the one you are porting your number too).
    I have heard conflicting advice on this with some people saying you should leave the old SIM in place until it stops working then replace with new SIM, whilst others say you should run with the new SIM in the phone as it needs to be active for the switch to occur.
    I was planning on leaving my old SIM in the phone until it deactivates (thus letting me keep getting calls/texts on my number) and then putting the new SIM into the phone which i figured would then start up with my number activated on it.
    Is this a reasonable approach?

    • Hi Andy,
      Thanks for your comment. My personal recommendation would be to keep the original SIM card inside the handset (as you suggested in your message). On the day of the transfer, you’ll lose coverage on the old SIM card – at that point you can switch it over to the new SIM card. As you say, doing it this way around will ensure you always have access to incoming calls and text messages on the number.
      There’s no need for the new SIM card to have coverage when the transfer occurs. It must be an “active” SIM card that you’re transferring your phone number to, but only in the sense that your account has been set-up and that the SIM card hasn’t been blacklisted for another reason (e.g. if the SIM card was reported lost or stolen).
      Hope this helps,
      Ken

  • dear giffgaff,
    I come from Singapore and would like to retain my Singaporean number, as I’ll be here for four months. I currently already have a giffgaff SIM and have been using it. However, I would like to go back to using my old number as this would be useful for online transactions and so on. Is there a way to do this? Many thanks!

    • Hi Marylyn,
      Thanks for your comment. This is actually an unofficial website maintained by Ken Lo (so I’m not a representative of giffgaff) but I can try and answer the question for you anyway.
      Unfortunately, it’s possible to transfer a UK-based mobile number over to giffgaff. It isn’t possible to transfer your Singaporean number. It might be worth having a look to see if there are any call-forwarding services available in Singapore. Alternatively, you could roam on your Singaporean SIM card whilst you’re here in the UK (if you’re just using it to receive text messages I presume there should be no charge for this service).
      Ken

  • Hi,

    I have requested a PAC code from three.
    Will I be charged for 30days once I use the pac code or just for the days I used the contract?

    • Hi there,
      I believe your final bill will cover 30 days of usage from the date when you obtained your PAC Code. This is regardless of when your phone number actually transfers over.
      Hope this helps,
      Ken

  • Hi i understand that postoffice mobile are closing down. They are doing the decent thing and returning unused credit although you do have to request this on the website.

  • Lewis Clifford said:

    Hi,
    I have been contacting EE over the course of today to try and obtain 2x PAC codes. Thus far I have not been successful:
    3 calls to them
    2x 25p charge to be transferred to a Customer Service member
    1x disconnected when asked to be transferred to the relevant department
    1x left on hold (after 5 mins) when told was being transferred

    I’m obviously unhappy, but my question is:
    Is EE customers service poor OR
    Have I just been unlucky OR
    Do you know that EE has a policy of not giving out PAC codes?

  • Hi Ken,
    My partner and I will be moving to a shared contract, with two new phones.
    I am out of contract but she has 7 months left on her sim only deal.
    We both want to take our numbers over to the new phones but we don’t want to lose her data allowance on her current contract (I will use this on our ipad). Is it possible to transfer her number across without losing this allowance? ie will she get a new number for the old sim if she takes her number with her to the new phone?

    • Hi Matt,
      Thanks for your comment. Ordinarily, your account will be closed when you transfer the phone number outwards with a PAC Code. Therefore, the answer is probably an unfortunate no. Saying that, however, if your partner is simply moving from one EE contract to another there’s no actual need for her to use a PAC Code. If this is the case, I’d probably speak with EE Customer Services on 150 as they might be able to arrange something for you (e.g. moving her old plan to another phone or adding the data to your new plan).
      Hope this helps,
      Ken

  • Hello joined voda fone as I moved to Italy
    But couldn’t stay out there for various reasons but before leaving I’ve been with 02 for years best company ever .
    So I bought a new hand set and got contract bundle pay monthly
    All great I asked to change my number ..so went into the store .they done it
    Yesterday but my old number hasn’t come threw yet onto my new phone .
    It’s 2days today …. How long does it normally take …. Thankyou .👌🏼🤗

    • Hi Elisa,
      Your new mobile network should have given you an expected timeframe for the phone number transfer to take place. It will normally be the next working day, unless you submit your PAC Code late in the afternoon/evening in which case it might take one more day. If your phone number hasn’t transferred on the expected date, you should contact your new mobile network to get an update on the status.
      Ken

  • Hi Ken
    I recently bought a new phone and transferred my number to it (thanks for the guide!). I have not got on well with the new phone, so my husband wants to have it and get me another one (lucky me). Can I transfer my number to the new phone and then transfer my husband’s to the intermediate one? If so, how?

    Many thanks!

    • Hi Jenny,
      Thanks for your comment. The easiest thing to do is probably to take out your SIM card and to place it in your brand new smartphone. Your husband can then put his SIM card into your current handset. This allows you to both change your handsets and to keep your phone numbers without the need to even use a PAC Code!
      Ken

  • Hi. I understand that as my PayG number transfers between providers I’ll lose the credit on my old Sim card. My new provider recommends testing network coverage using the temporary number on their new Sim before transferring my old number… by topping up the new Sim. If all is well, will I also lose this credit when my old number ports?

    • Hi Alan,
      Thanks for your comment. You should only lose the credit on your old mobile network. Meanwhile, any credit on your new provider should still be there after you use the PAC Code.
      Hope this helps,
      Ken

  • Hi

    I have a contract with Vodafone UK which I have ended due to relocating overseas to Canada. Vodafone have issued me with a PAC code. I have got a pay as you go sim in Canada with BELL and would like to know if I can transfer my UK number (i’ve had it for years and love it) over? Many thanks.

    • Hi Lisa,
      Thanks for your comment. Unfortunately, it’s only possible to transfer your phone number to another UK-based mobile network (so it won’t be possible to transfer it to BELL in Canada). Are you planning on coming back to visit the UK in the future? If so, it might be worthwhile to get yourself a free Pay As You Go SIM card. Providing you use it at least once every so often (normally one time every 6 months), this will allow you to keep your phone number. Using it could be as simple as sending an occasional text message from Canada, and of course you’ll be able to use the SIM card when you visit the UK.
      Hope this helps,
      Ken

      • Lisa Taylor replied:

        Many thanks Ken

        Perfect – thanks for the information. I will try and get a UK PAYG sim card and give it a go.

  • I gave my pac code to Vodafone and was told it would happen between 10 am and 4 pm the next day and to switch my phone off for that time. I then got a message saying it would start in 10 minutes. So I turned my phone off at 2.30 pm. None of these comments seem to have been told to switch off their handset. Can I turn it on or will it mess something up?

    • Hi Natasha,
      Thanks for your comment. There’s no real need to switch off your handset for an extended amount of time, but normally you’ll need to restart the handset when the number transfer happens (this is so your phone can register that the SIM card has changed number).
      Ken

  • Hi Ken

    Following your advice I changed from EE to Asda mobile, but a there is a problem for me with Asda mobile which maybe you can comment on, as it was new to me. I use short-codes with my work, & thought nothing of it, (didn’t even know the nomenclature was short-codes). But Asda do not support short-codes, which was a shock to me, & a complete block to using them as a provider. Will change over to Virgin, I think, but need to check if they support short-codes.

    Thanks for your helpful, informative analysis, Best, GregThree

    • Hi Greg,
      Yes – unfortunately, ASDA Mobile doesn’t support five-digit and six-digit SMS shortcodes at present. I believe the reason for this is because they technically count as premium-rate services. For more information, see the ASDA Mobile FAQs and search for ‘short code’:

      At the moment, we don’t offer this service on Asda Mobile. However, due to the number of requests we have received from our valued customers, we are looking at introducing the service in the near future.

      It might be worth checking with your employer to see if a standard version of that phone number is available (beginning with 07). Alternatively, if short-codes are a must-have feature for you, I’d recommend double-checking before you choose a new network (I believe there are lots of MVNOs that lack short-code support).
      Ken

  • Your guides are the friendliest and most informative I have come across. You have been helpful on a number of issues, thanks.

  • Can you tell me if it is possible to transfer a mobile number with PAC number from a personal account to a small business account? This means it will move from an account in my name to an account in the company name.

    • Hi Andy,
      Thanks for your comment. Yes: with a PAC Code, it’s totally possible to transfer your phone number to an account that’s in another name. So moving your phone number from a personal to a small business account shouldn’t be a problem at all.
      Hope this helps!
      Ken

  • Hi

    I had a phone with EE and another had the contract, they have cancelled the contract on my number, and I have lost my number which was a number I had for 13 years. Have I lost the number for good. They did not get a code for me

    • Hi Patsy,
      Thanks for your comment. Unfortunately, if the account was closed without a PAC Code being used, the phone number will normally have been lost for good. Saying that, I would however recommend you contact EE Customer Services as quickly as you can (dial 150 from an EE handset or 07953 966 250 from any other network). It’s possible you might be able to recover the phone number if it hasn’t yet been ‘recycled’ for another customer.
      Ken

  • Ken,

    Great article, quick question: If I port my number to another provider, is there any time restrictions on porting again (say back to my previous provider if I’m unhappy with the service or see a new deal?)

    Thanks

    • Hi Peter,
      Thanks for your comment. I’m not aware of any time restrictions on porting again – I believe you can do this again pretty much immediately.
      Ken

        • Claire Macleod replied:

          Hi Peter – just to let you know that I managed to port my number again after only a day as I discovered my new provider had no coverage where I wanted to go.

          • Laura Fewtrell replied:

            Vodafone have told me I have to wait 30 days before I can port again. Ridiculous.

  • Claire Macleod said:

    Do you know if you can use a PAC code twice – I ported my mobile number to a new network provider since it seemed to be the only way of retaining the number which had been used for a small business contract with my then existing network provider (believe me I had tried every which other way to get it transferred to my personal contract that had already been set up with the same network provider and eventually gave up). I now need to port it again to have it associated with my new personal contract with the original provider. However the new network to which the number was transferred, says it can’t issue another PAC because the original PAC is still valid and said just to use the existing PAC again. I tried using the existing PAC again online but it doesn’t appear to work – I just keep getting an error message. Am I going to have to wait 30 days for the old PAC to expire (and then get a new PAC) before I can transfer the number again?

    • Hi Claire,
      As far as I know you can only use a PAC Code once. Once it’s been used, the PAC Code should expire. If you subsequently want to move your phone number to another network, you’ll need to request another PAC Code from the network your number is on.
      Ken

      • Claire Macleod replied:

        Ken -thanks for your reply – yes this did turn out to be the case: I rang the new provider the next day and they said that I had been told a load of nonsense the previous evening – I was given a new PAC code on the spot and successfully managed to port my number again to the original provider and had it associated with my personal contract. It took a lot of time and trouble but I did eventually get there! Never again!

    • Hi Margaret,
      Thanks for your comment. Unfortunately, at this time, you can only obtain a PAC Code by calling T-Mobile Customer Services (dial 150 from your T-Mobile handset). The reason for this is because they don’t want to make it too easy for you to get a PAC Code (when you call up, they’ll try to keep you on their network).
      Ken

  • Dear Ken

    I have found your website very useful, as I wanted a PAC code to move my number from Vodaphone to another service.

    What you DON’T say is that before Vodaphone will give you the PAC code, they make you go through a whole raft of totally stupid ‘Security’ questions!

    In my case, as it was a PAYG phone with a number I have had for years, I had no idea of the answers to the questions – and I was also totally unprepared for this.

    They only gave me the PAC code after (at considerable inconvenience) I was able to provide three recently used phone numbers.

    I think you should modify your website entries to make it clear that you may have to go through this nonsense – I suspect Vodaphone are the worst, but it probably applies to other providers as well?

    Thanks

    • Hi RD,
      Thanks for this and thanks for the great feedback on the article! I agree that I haven’t made it particularly clear about the security checks you’ll need to undergo when getting a PAC Code. In some ways, this is even worse for Pay As You Go customers as the SIM card may be unregistered, so they’ll need to ask you much more difficult questions (for Pay Monthly contracts, they’ll normally ask you simpler questions like your address and monthly bill amount). I alluded to this briefly in the section about your legal entitlements but will try to make this much clearer in the next re-write of the article!
      Thanks again,
      Ken

  • Hi Ken!

    Quick question.

    I’ve just bought an iD network locked phone on an online auction site.

    Do you have any idea if sim cards belonging to other networks will work in this iD network locked phone? Would a 3/Three network sim work?

    Also any idea of how I could go about getting it unlocked?

    Thanks!

    • Hi David,
      Thanks for your comment. As far as I know, iD Mobile does not lock handsets to their network (you can see this confirmed on their website as well). So it would be good to fully understand what you mean by the handset being locked to iD Mobile (might potentially be a mistake in the listing by the seller).
      Ken

  • Hello everybody! How can I ask my PAC code by SMS? I have a lycamobile sim e I’d like change operator. Thanks.

  • Hi there,

    I was wondering if it is possible to transfer my number to another network mid contract? Or if it is possible to transfer my contract number to a payg sim then transfer that to EE afterwards.

    • Hi Morsie,
      Thanks for your comment. You can transfer your phone number to another network at any time but unfortunately, it’s not possible to keep your old contract open (so your old contract will automatically terminate when you use the PAC Code and move your number to another network). You’ll therefore need to pay an early termination fee for transferring mid-contract.
      Hope this helps,
      Ken

  • Les Beattie said:

    I am the opposite to Stan, I want to LEAVE Vectone as I cannot accept calls while in France, or send texts, have reported this to them many times but to no avail, “turn off, remove sim, click on Vectone services etc and then… we will phone you back” is the response from Customer Services… but you CAN’T Dummo, that’s the point of my call to you!!
    Called today to obtain PAC and told that I am on monthly not PAYG and need to speak to someone else as the person I spoke to only deals with PAYG, I didn’t realise it made a difference… does it???

    I am at my wit’s end with Vectone and would NOT advise anyone to use them, unless you never leave UK!

  • Hello Ken.
    iDmobile seem to have lost my number too during the porting process,
    it’s only been one day so far but some of the other comments are making me worried that it will be a long drawn out affair,
    I have ported numerous times without any issue always checking your site for the correct information, thanks,

  • Recently I have asked Lyca mobile to send me my pac code , Because I’m on contract with another network provider, In fact this is 8 days of waiting and still no pac code !! very bad customer service and support.

  • Hi Ken,
    I currently have a Toggle mobile UK pre-paid SIM Card (which is effectively a Lycamobile) and I have subscribed to a Toggle local number in Spain (+34 631 XXX XXX) and paid £ 5 to Toggle Mobile to keep the Spanish local mobile number for a full year. I would like to transfer only the local Spanish number which I gave to several people here in Spain to a different Spanish Mobile network operator (Vodafone Spain) but the local operator refuses the number portability since the ICC on my SIM card is a UK one (starts with 894426) even though they recognize that the local Spanish number belongs to Lycamobile Spain. Any suggestion? Is the ICC number necessary for number portability?

    • Hi Giovanni,
      Sorry – I’m afraid I don’t have any knowledge about mobile number portability in Spain. Sorry about that 🙁 You’ll probably be best off contacting the local regulator in Spain for information.
      Ken

  • Jill richardson said:

    Can you help ! I requested a pac code to change networks but it ran out on the 9th of feb . I decided to stay with giff gaff and not change networks . I cannot top up my giff gaff now and would like some advice how to get my giff gaff working and need my original number

  • My wife has a similar problem. She couldn’t get through to Mobile To Sainsbury’s to obtain a PAC code, in spite of trying for a number of days in every spare minute. Consequently she seems to have lost her number. While Sainsbury’s recognise that this is their fault, they say there’s nothing that they can do about it.
    Anyone know how she could get her number back?

  • Shirley Williams said:

    Having trouble getting connected, gave PAC no to Talk mobile told to switch off phone between 10 and 4pm today- no network coverage yet and can only get through to voicemail which doesn’t even give an option for my query- feel like going with another provide. Disappointed

    • Hi Jamie,
      Thanks for your comment. You should never be charged for requesting your PAC Code from any network – it should be free and it’s your legal entitlement. Once you have a PAC Code, it’ll be valid for 30 days if you want to move to another network. If you use the PAC Code, your old contract will be ended (there might be an early termination fee or something along those lines). If you don’t use the PAC Code, your old contract should continue as before and there shouldn’t be any additional charges.
      Hope this helps,
      Ken

  • Any idea if it is possible to transfer the number if both the old and new simcards are outside the UK.

    I am currently on 3 network and living abroad for an extended period. I would like to divert any incoming calls to my foreign number but this costs a fortune on 3 network (over £1 a minute) so I was hoping to get a sim which is more cost effective for international calling and transfer the number whilst I am abroad.

    PS: I can get the new sim delivered to me outside the UK via friends / family.

    Many thanks

    Nas

    • Hi Nas,
      Thanks for your comment. The truth is I’m not really sure the answer to this question. As I understand it, the reason why you need to be in the UK is so the mobile network is able to update your SIM card (e.g. re-provisioning your phone number over the air). Presumably, this is only possible when you’re connected directly to their network, and not when you’re roaming on a partner network abroad. So my guess is no but that’s by no means a definitive answer – I’ve never actually tried this myself!
      Ken

  • I upgraded from Samsung galaxy s4 to an iPhone 6s recently and I would like to keep my old number but I can’t seem to transfer my old number to the new sim it’s asking for a PAC code but when I ring 333 it’s not giving me the giving me the option to speak to someone about getting one is there another way I can do it

    • Hi Khandice,
      Thanks for your comment. If you call Three on 333 during their normal office hours (Mon-Fri 8am – 8pm, Sat-Sun 9am – 6pm), you should be given the option to talk to a person (I believe it’ll be the final option in their menu). You’ll be able to get a PAC Code from Customer Services.
      Hope this helps,
      Ken

    • Hi Mel,
      Thanks for your comment. First of all, were you given a PAC Code in the normal nine-digit format (three letters followed by six numbers)? If not, it’s possible you’ve been given a different type of code (e.g. a PUK or PUK2 code). If you have received a nine-digit code from your mobile network, it might be worth double-checking this with your mobile operator (e.g. in case they made a mistake when reading it out on the phone).
      Hope this helps,
      Ken

  • It took me a couple of weeks to get mt PAC code from The Peoples Operator after several emails & giving them a roasting on Facebook.

    At the same time we applied for a PAC code for my wife’s phone but we still haven’t received it.

    I read somewhere that under an Ofcom ruling we are entitled to reasonable compensation.

    How do we claim this please?

    • My wife e-mailed The Peoples Operator today & gave them 2 hours to provide the PAC code as per the Ofcom ruling after which time she would apply for compensation.

      The PAC code was e-mailed within an hour.

  • We won’t EE give me my pac number as had left them and owe a bit of money.
    Have they the right to with hold my number
    Thanks

    • Hi Karen,
      Thanks for your comment. EE is not allowed to refuse you a PAC Code for unpaid bills. You can see this proof of this on the Ofcom website: “Your provider cannot refuse to issue a PAC if you have any outstanding bills or charges to pay.”
      Saying that, when you close your old contract on EE, you may receive an early termination fee for ending your contract early. EE will still have the right to chase you for payment that is due on this fee.
      Ken

  • Hi Ken

    I’m the bill payee for my ex partners phone on 3 . It’s on a sim only pay monthly deal. Things have become strained and they have the Puk code and also have password protected the phone account on 3 . I am concerned that I appear to have no control in relation to anything that is happening with this phone account. I do not want to be a) liable if excessive usage occurs, b) I do not want them to be able to transfer that number to another network or to another account on 3 , how do I keep this number , how do I stop them doing it without my authorisation etc, they have the puk code iMei number , know my dob address etc for contacting 3 helplines , how do I access the account details when they refuse to give the password info. Lots of questions I know !!! I don’t want to loose the number or give it up, the account isn’t due for renewal for another 10 months.

    • Hi Ben,
      Sorry to hear about the situation you’re in. Unfortunately, I can’t really give you very much specific advice in this situation. However, if you’re concerned about the security of your account, the best thing to do would be to call Three Customer Services on 333. They’ll probably be the best people to help you out.
      Ken

  • I have been on Vodafone pay as you go for 15 yrs with same number,my old boss gave me the phone all them yrs ago different phone but same SIM card I am wanting to go sim only with orange,so rang Vodafone up for pac number but they wouldn’t give me it because the sim was registered in my bosses name I have rang him and asked him to ring Vodafone and he said he would.He hasn’t got back to me yet but I have had a text from Vodafone with just 5 numbers is this the code

  • Hi Ken,

    Thank you for your time and effort on the website and answering questions!

    A family member had been abroad for some time and instructed her mobile phone carrier, Orange, to end her UK contract without retrieving a PAC code. She has now returned and would ideally like to retrieve her UK number. The elapsed time since the contract was terminated has been around 3 months. The number has not been given to someone else as the number does not connect.

    Do you have any advice on retrieving the number please?

    Many thanks!

    • Hi James,
      Thank you for the kind words!
      In regards to your question, the bad news is unfortunately you can’t normally reclaim a phone number once the contract has been closed (you must transfer the phone number elsewhere with a PAC Code before ending the contract).
      Saying this, you can always give Orange a call in case they’re able to get the phone number back (obviously, there’s no guarantees but it’s always worth calling to double check).
      Sorry – as this probably isn’t the answer you wanted to hear 🙁
      Ken

  • I wonder if you have any information on transferring telephone numbers in France.

    I have a French mobile number issued by LeFrenchMobile, who are a subsidiary if Transatel.

    SOSH a subsidiary company of Orange France are saying it is impossible to transfer my french mobile number to their mobile network.

    Is this legal?

    Kind regards,

    • Hi John,
      Thanks for your comment. Sorry – unfortunately, I don’t have any information about the number transfer process over in France (it’s a totally different system to here in the UK). There’s some info here from the French mobile telecom regulator – not sure if it’ll be of use to you?
      Ken

    • Hi Ashlie,
      There shouldn’t be any need to send your handset back – it’s your own property rather than being the property of your mobile network.
      Hope this helps,
      Ken

  • Kathryn Taylor said:

    Hi,

    My service provision with Mobile By Sainsburys is ending. I have requested a PAC code. However, I am currently overseas and will be for some time. I can purchase an international SIM card over here, but how do I keep the same number? Will it still ask me for a PAC code? Obviously, I cannot get another UK SIM and get it activated out here. Any help would be appreciated!

    • Hi Kathryn,
      Thanks for your comment. Unfortunately, you’ll only be able to transfer your phone number to another UK-based SIM card. Are you able to get a UK SIM card (e.g. ASDA Mobile or giffgaff) sent out to an address in the UK? Perhaps to a friend or family member in the UK? If so, you can port your number in to that network before the Mobile by Sainsbury’s service closes in January.
      Ken

  • I have been with Vodafone on contract for many years. Customer service is gone from awful to dreadful. So I cancelled a month ago. I was given my disconnection date. A week later and my sim is still active. I have just rung them for the fifth time this month and after 45 mins of waiting and cost as it was on a landline I was told they had no record of me cancelling at the end of my contract. To make matters worse they have just taken a direct debit from my bank.
    They are a nightmare. The staff haven’t a clue what’s going on. I’m sure they never record your phone calls.
    They are now saying I have to give another thirty days to cancel. I can just see this going on forever. Any advice would be welcome.

    • Hi Nanou,
      Thanks for your comment. The expected timeframe for your number transferring can be found here (it should normally happen on the next working day, but it can be an extra working day if you give the PAC Code in the evening). If you didn’t receive a confirmation message from O2 or if the expected time frame has already passed, it’s worth giving them a quick call (dial 202 on your O2 handset).
      Hope this helps,
      Ken

  • Does anyone know if i can unlock a Nokia 515 having some trouble doing it! Its locked to Vodafone but there isn any MVNO’s on voda now sainsburys has gone

    I tried online but said no code! There has to be a code uou can’t have a phone locked forever! Thanks

    Amir

    P.s still no life and delight mobile reviews ken lol

    • Hi Amir,
      Thanks for your comment. For MVNOs using the Vodafone network, I recommend taking a look at the guide here (if you need a Vodafone MVNO there’s still Lebara and Talkmobile left).
      With regards to unlocking the handset from Vodafone, it might also be worth giving them a call (if they sold the handset, they should normally have access to an unlocking code).
      Finally, thanks for the feedback regarding the LIFE Mobile and Delight Mobile networks. I haven’t got round to reviewing them yet – it is on the wish list at the moment but just struggling to find the time to get around to doing it!
      Ken

      • I think they wanted £20 and you have to use the sim for 30 days in the phone! I find this a bit ridiculous as i would have to top up to use then top up £20 to pay for unlock! Talkmobile is a good deal and they are now owned by Voda and not Carphone!

        Voda don’t seem to like MVNO’s but i do like the sound of the life mobile as i do not need a 1,000 mins from talk mobile! However LIFE is owned by EE and on that network.

        Not sure what to do now. Yep i look forward to your LIFE and delight reviews Ken keep up the good work!

  • hi I am recently on contact with EE but i am planning to keep my contact but change my number to different network. is it possible to get my PAC code from EE if i want keep the contact with different number

    • Hi there,
      Unfortunately, your contract will be ended when you use the PAC Code to transfer your number to another network. Unfortunately, I’m not aware of any workarounds for keeping the contract after transferring your number out 🙁
      Ken

  • Hi, in September I called Vodafone and told them I wanted to switch from pay monthly to pay as you go as I was moving to Ireland but wanted to keep my phone and number for my frequent trips back to England. I was told my phone would be migrated on 23 October but it wasn’t. I spent hours on the phone to Vodafone that afternoon and, after being passed from department to department, was told two stories. The first one was that they’d forgotten to migrate my phone and the second one was that they were experiencing technical issues and the problem would be resolved in 3-5 days. I also noticed that I could no longer log into My Vodafone and when I called Vodafone the automated system did not recognise my number. Last week I spoke to an agent on live chat and was told he could see that my phone would be migrated at midnight and all I needed to do was turn the phone off and reboot. That didn’t work. I called Vodafone again (70 minutes of being on hold and passed from department to department) only to be told that my contract was cancelled and my number was therefore lost to me forever. No apology/explanation. I asked to speak to a supervisor and was promised a call back … no call back received. I again contacted Vodafone on live chat and was promised by a supervisor that he would resolve the problem … I’m not holding my breath! I guess the question is …. is my phone number (which I’ve had for 10 years) really lost forever?

  • Hi I have swapped my number over to ee my phone calls have swapped over but my text go to my old phone how do I sort this out

    • Hi Michael,
      Thanks for your comment. Are you talking about SMS text messages or are they messages sent through iMessage, WhatsApp or other applications? If it’s the latter, you can fix this issue by setting up the applications on your new smartphone. I recommend having a look at the section here (also the part about iMessage if you were using that on your phone).
      Ken

  • EE account was in ex partner name he’s has cancelled account EE won’t give me PAC code not in my name how can I get PAC code.

    • Hi Kerry,
      Sorry to hear about the situation. Unfortunately, for security reasons, a PAC Code can only be given to the account holder. Furthermore, it’s not possible to get a PAC Code once the account has already been closed. Sorry I couldn’t be of any assistance in this situation 🙁
      Ken

    • Hi Murad,
      If you’d like to get a definitive answer, the best thing to do is to call your mobile network. In general, however, it’s not possible to recover the phone number & to get a PAC Code once the account has been terminated.
      Ken

  • Hi, I stumbled across this great webpage whilst in the throes of changing my mobile phone provider. I am not a novice, but found your website to be so useful, and a real godsend, pointing me in the right direction for dealing with PAC codes & contacting my new provider.
    Thank you for making the process so easy to follow!

  • Hi!
    May I just compliment you on the excellence of this website that I discovered by chance tonight. The site is very well designed information is presented in delightfully clear and understandable language. It is a real pleasure to navigate the site and I will certainly be very happy to recommend it to friends and family as a great resource.
    Many thanks.
    Michael

  • Hi!
    I wonder if I may ask a question about transferring a mobile number. I am currently with O2 but for various reasons am thinking of changing to another network. However, I would like to experience the other network for a couple of weeks before closing my O2 account. My question is this – would it be possible to use a new network SIM (in my existing unlocked phone) for say 3 or 4 weeks BEFORE giving them my PAC code and requesting transfer of my existing O2 number to the new SIM. Or does the transfer have to take place at the same time as the new SIM is activated?

    I hope that makes sense.

    Michael

  • Hi Ken

    I’m looking to change my mobile number and searched on google and this website came up. I noticed you’re answering all of the questions on here so hopefully you can answer mine too!

    Basically I’ve got a new mobile contract and the mobile number I have been given is awful. I have been looking to change my number and found a website online which allows me to pick the last 6 digits of my mobile number and then buy that mobile number. If I get the number and get the PAC code, can I just call my existing network, give them the new number and PAC code and change my phone number without affecting my contract? Thanks in advance!

    James

    • Hi James,
      That’s right – you can move the phone number at any time without affecting your new contract. If you choose to buy a “golden phone number”, you can use a PAC Code to move it to your preferred mobile network.
      Hope this helps,
      Ken

  • Hi i put my notice in with ee on 13th September i called today to request my pac code and they say I’ll need to give another 30 days notice?

    Is that correct?

    • Hi Sarah,
      It should only be necessary to give your notice once – hence the 30 days should apply from the 13th September. It would, however, be advisable to check this with EE.
      Ken

  • I was wondering if anybody could help me at all..
    My phone broke last December when I was already outside my contract so once I found a good deal with a new provider I Internet chatted with 3 to cancel my contract (stupid looking back but it is a valid option and as I has no phone I couldn’t call).
    At the end of the lengthy process of cancelling I decided to ask for a Pac code incase I wanted keep my number when I moved.
    9 months later I find out 3 have never cancelled my contract and have still been billing me as because the Pac code went unused.
    I was never told they would use the pac code as a way and I had already explicitly told them to terminate the contract. They can see my phone has not been used once since then. My T&C’s simply state that once outside my contract I need to give 30 days notice to terminate which I did.
    Got nowhere with customer services, although they did recognise I had Internet chat last December and asked for a Pac code, and are again asking for a 30 day notice to cancel the contract.
    Can a Pac code be used this way when I explicitly requested a termination of contract?

    • Hi Hannah,
      Sorry to hear about your experiences ending a contract on Three. The confusion has probably arised because there are two different ways of ending a contract:
      1. With the PAC Code system, your old mobile network continues to provide a service until the point where you actually use the PAC Code (this is to ensure continuity of service). Your old mobile network should not terminate the phone number (otherwise, the phone number is lost and you won’t be able to transfer it to another network).
      2. With cancellation, it’s a totally different matter. You’ll agree an end date with your network and your service & phone number will both be terminated on that date.
      In your situation, it sounds like you wanted option #2 but Three actually executed option #1. Your rights, therefore, probably depend on how clear you were with the instructions to Three. It’s probably worth trying to retrieve a copy of your internet chat – you can also file a complaint via the Three website (they might be able to look back at your previous phone calls and chats).
      Best of luck in resolving the dispute,
      Ken

  • Hi I am leaving the EE network within the 14 day cooling period (new contract) and have ported my no to the network and now want to continue to keep my number but been told that it will incur a charge of £1000 if I request a PAC code as I have only just ported to them.
    How can this be?

    • Hi S,
      Typically, when you cancel a contract, you’ll need to pay off the remaining charges for your 24-month contract (in your case, this will be the monthly payment times by 24 – hence £1000 to end your contract early). Anyway, as you’re ending the contract under the cooling off period, the early termination fee shouldn’t apply. It’s probably worth stating this to EE very explicitly when getting your PAC Code – otherwise they may try to close your account under early termination instead of the cooling-off period.
      Ken

  • Hi Ken, I am trying to get a PAC from Vodafone and still waiting on my land line after half an hour. Before that 35 mins on my mobile before lost power, reason for using my landline . Is there any thing else I can do? So frustrating Helen

    • Hi Helen,
      Sorry to hear about the problems getting through to Vodafone Customer Services. Unfortunately, this is the only way of getting a PAC Code so you’ll need to hold on until the phone call connects. At the moment, Ofcom is considering a move to recipient-led porting. Under the new proposed system, you would only contact the network you’re moving to (hence, avoiding long phone calls and time stuck in a call queue like you’re experiencing at the moment).
      Ken

    • Hi Carly,
      Sorry to hear about the situation. The best way to change your phone number will be to contact iD Mobile Customer Services. You can do this by calling 7777 on your iD handset (0333 003 7777 if you’re calling from any other phone). The guys there should be able to help you with the request.
      Best wishes,
      Ken

  • I found out recently that on EE once you request a PAC code you can’t then be upgraded instead. Don’t know if that applies to other networks but I wasn’t aware that could be an issue.

    • Hi Alex,
      Thanks for your comment. Unfortunately, it’s not possible to do a simultaneous port-in & port-out (see “other things to know” in the article above). In your case, porting your number from Account B to Account C will lead to Account B being closed automatically. As Account B is closed after the transfer, it’ll prevent you from moving the phone from Account A to Account B.
      Ken

  • Hi Ken,

    I bought a Lebara pay-as-you-go Nokia 105 when visiting the U.K. to avoid roaming charges on my usual mobile (which is on the Jersey Telecom network). Unfortunately, as I visit the U.K. infrequently, the next time I visited the Lebara mobile did not work as I had not added any credit for several months.

    I want to unlock the handset so that I can use any SIM in it. Do you know how I can do that, please?

    Thank you.

    With kind regards,

    Dale

  • Hello Ken, i want move from EE to Three. Im on pay monthly and my contract ending at April 2016. Can i move now or i need to wait when my EE contract ends? And what i need to do? Cheers

    • Hi Patrick,
      Thanks for your comment. It’s possible to move your phone number between networks at any time you like 🙂 The only thing to possibly be aware of is early termination fees for ending your contract early (it’s likely you’ll need to pay off the rest of your contract until April 2016).
      Ken

  • Hi, I’ve just upgraded to an iPhone 6 on ee through the Carphone warehouse and was previously on orange/ee, but I was given a new sim with a new number, I was wondering if the number will automatically change or if I have to get the pac code?
    Thanks

    • Hi Amy,
      Thanks for your comment. This would totally depend on whether your iPhone was provided to you as a new customer or as an upgrade on your old network. If you’re moving to another network, you’ll need to go through the process of transferring your phone number. If you’re staying on the same network, you should contact customer services to see what will happen to your account.
      Hope this helps,
      Ken

  • Jessica Langford said:

    Hello,

    I’m due to upgrade my contract in a couple of days but the upgrade is on a different network. I understand I have to phone my current provider for a PAC Code. I only have a month left in my contract but I’m taking the standard upgrade. On EE’s website the PAC Code is free but other charges will apply. I just wanted to know will I be expected to pay the final month of my contract? Is that what EE means by other charges apply?

    • Hi Jessica,
      Thanks for your comment. The PAC Code itself will be free but you might need to pay charges associated with closing your account on EE. If you’re terminating your contract early, you’re normally expected to pay off the contract. If you’re no longer within the minimum term of your contract, there may still be a 30 day notice period (if so, you may need to pay an additional 30 days from when you tell EE you want to move to another network). The best way of finding out your exact charges would be contacting EE and asking them directly.
      Hope this helps,
      Ken

  • Hi Ken,

    I just received an email that the network that I am with is ending their mobile telephone service and required me to transfer to a different network. I am currently abroad not in the UK. Is it still possible to do the transfer while I am abroad or has to be in UK as the current network provider is in UK. Would like to stay with a UK network provider and won’t be back into the country for a while to do the transfer before the 31st August 2015.

    Please advise.

    Thanks.
    Ann

    • Hi Ann,
      Thanks for your comment. I assume you’ve been caught out in the closure of Family Mobile? 🙁
      Unfortunately, I don’t know the answer to your question. It might be the case that only your new SIM card needs to be in the UK (in which case, you can ask a friend or family member to get the SIM card for you and you can action the transfer remotely on the internet). Unfortunately, you would still need to return to the UK to later pick up that new SIM card. It might be worth asking the team at Family Mobile: they might be able to shed more light on this matter.
      Sorry I couldn’t be of any more help,
      Ken

      • Hi Ken,

        Thank you for your reply. You are smart to have guess the network that is ending their service.

        Have a good day.

        Ann

  • Hi Ken,

    I wish to swap my PAYG number to my new Pay monthly on a different network but keep the new Paymonthly number to put back on a PAYG sim. (swapping numbers) Can this be done by obtaining 2 PAC codes from the networks and switching on the same day or will one be lost?

    Thanks

    • Hi Khubb,
      Thanks for your comment. Unfortunately, it’s not possible to swap the phone number on two accounts. This is because when you use the PAC Code, the phone number on the network you’re porting into will automatically be lost and will be replaced by the number you’re porting in. There’s more information in the things to know section.
      Hope this helps,
      Ken

  • HI Ken,

    This site is great – Thanks Ken.

    I’ve just signed up a Corporate account with EE and most of the employees will be porting their numbers across from their current providers. EE will provide the devices with the EE number:
    Question: is the EE number the ‘Temporary Mobile number’ that employees can give out to their friends and families, whilst their number is being ported across? And as soon as their number has ported across the EE number will disconnect?
    Thanks!

    • Hi Pumi,
      Thanks for your comment. The temporary phone number is what you get by default on the EE SIM card. If your employees choose to port their personal number in, the temporary phone number is returned to EE and will no longer work for receiving calls and texts. Given it typically takes only around 1 working day to port the number over, there probably isn’t a huge amount of value in your employees giving out the temporary phone number from EE.
      One thing that’s probably worth checking is how EE deals with employees who leave the company. If employees choose to port in their personal phone number, there can sometimes be complications when they want to get the phone number back out (e.g. there might be an early termination fee or they might need to continue the contract in their own name). See comments #1, #2 and #3.
      Hope this helps,
      Ken

  • I have transferred for virgin. It’s been days now since I used my PAC and my old number still has not ported. To make it even worse despite ringing and getting transferred around the houses. I still did not get any help.

    • Hi Ellen,
      Sorry to hear about the issues having transferred your phone number to Virgin. Unfortunately, you’ll need to contact Virgin directly about this problem: you can call Virgin Customer Services on 789 (0345 6000 789 if you’re calling from a non-Virgin phone). They should be able to investigate this for you and should let you know why the incoming calls are failing.
      Ken

  • Hi,

    Hope you can help?!

    I am currently with vodafone, long overdue an upgrade so not tied in. My husband is on a sim only contract under my account (I think – we only get the one statement/dd taken). We have been unsuccessful in getting a KKO mobile scam payment stopped, which is currently being charged weekly against my husbands contract! Therefore I want us to change network…. We have both had our mobile numbers since day one and my husband uses his alot for work so I am just trying to find out: if we change network using a PAC code (to keep our numbers), will simply changing network and having a new account stop the KKO mobile payments or will the scam subscription continue to be taken? Does that make sense? We don’t want to change number(s) unless we have to.
    Can you confirm?
    Thanks!

    • Hi Dawn,
      Sorry to hear about the problems you’ve experienced with the KKO scam. With regards to your question, I’m not sure whether the subscription will transfer over to another network (I suspect there’s a good chance it will). Have you tried contacting Vodafone and asking them to put a bar on these messages? Vodafone should be able to put an account-wide bar on premium-rate SMS (more info over on this page). I recommend you also contact PhonePayPlus, which is the UK’s regulator for premium-rate text messages. They should be able to help you get your money back (the initiating company can also be fined up to £250,000 for each violation).
      Good luck,
      Ken

  • Hi , I ,I lost my phone 2 days ago and I wanted to know how I can retrieve the number that I had . ? Thank you

    • Hi there,
      You should contact your mobile phone network as quickly as possible. This is so you can put a bar on the SIM card. Your mobile network should also be able to send you a replacement SIM card through the post.
      Ken

  • Hi

    I am currently on EE sim only deal in the UK. I will be moving to Spain in a couple of months. Is there a way I can keep my mobile phone number and transfer it onto a local Spanish mobile network?

    Regards
    pr2hy

    • Hi pr2hy,
      Thanks for your comment. Unfortunately, it’s not possible to transfer a UK mobile number to a network in another country. If you’re moving to Spain and want to continue receiving calls on your old number, the only option will be to roam on a UK-based SIM card. It typically costs 4.9p/minute to receive a phone call when you’re in the EU (receiving a text message will always be free). If you’re going abroad for less than three months, Feel At Home is free to use in Spain. For more information, take a look at my guide on using your smartphone in Spain.
      Ken

  • Hi Ken,

    I was in a contract with 3 which ended in March15. I called them and informed them of my wish not to renew my contract with them.

    Then I asked for the PAC code which I have received but not used.

    After 2 months I saw a bill from them and learned that they are still charging me for my expired contract. They are saying that since I have not used the PAC code the contract is still active and need further 30 days notice which I think is a unfair as i have already let my intention known to them.

    Do you think 3 is right or is their any way i can get away from paying the bill as i haven’t used their network since I have talked to them in March.

    Many thanks,
    Gj

    • Hi GJ,
      Thanks for your comment. The normal process with regards to a PAC Code is the old contract continues as normal if the PAC Code isn’t used within a 30-day period (this is to allow for people who later decide not to change their network). If this wasn’t the case, people would inadvertently lose their service and their mobile phone number.
      In your case, the question comes down to whether it was sufficiently clear that the contract was to be ended after 30 days, regardless of whether the PAC Code was used. You’ll need to discuss this with Three directly, perhaps by making an online complaint here. I expect they’ll return to a recording of your previous conversation when determining whether notice was given.
      Ken

  • What time does the transfer take place? And when should I start loosing signal? I rung up three and gave them my pac code and they did it for me!

    • Hi Tyler,
      The phone number transfer takes place as per the schedule listed here. Unfortunately, you can’t predict the exact time it’ll happen on the transfer day (it’s really up to the two networks involved).
      Ken

  • Cynthia Southgate said:

    I have been trying for three weeks to give notice that I don’t want to renew my contract at this time with T Mobile, but want the PAC code to keep the number for use in the future.
    Evertime I ring the automated system… at various stages it says the number I’ve pressed is “Not on my list” if I’m lucky it puts me in a queue to speak to someone. They then invariably put me through to the cancellation line where it rings half a dozen times then says “Please hang up”
    Today after being told previously to phone back on April 22nd, then again today May 5th I finally spoke to an Irish guy who said the contract was now cancelled but that I’d need to pay another £25.46 to cover the rental for another 30 days. The Irish guy then went off to get my PAC code and low and behold after a few minutes I was told to hang up.!!!
    What is going on
    A What is my PAC code
    B If my contract exopires today…Why wasn’t my 1 months notice accepted when I first phoned in early April? Is this just a rouse to delay me from ending my contract
    Needless to say I am highly unimpressed

  • Hello Ken

    Do you happen to know how I can get a PAC code for an older mobile number account (it ended 2years ago)? I need it as the only way to get my blog password reminder from the fully automated google blogspot is via text from my old number!

    Best wishes

    Michael

    • Hi Michael,
      Thanks for your comment. Unfortunately, it’s now highly unlikely you’ll be able to re-claim the expired phone number. The number would have been returned to the pool and will eventually be made available for other customers to use. If you like, you can always try contacting your old network to see if they’re able to get the number back (though I suspect it’s unlikely they’ll be able to do this).
      Sorry I wasn’t able to be more helpful!
      Ken

  • I cancelled my Orange contract and requested a PAC code which was provided. I have a new deal with EE and my number ported across within a day. However. My old orange sim is still working on the original number – should it not now be unusable?

    • Hi Matt,
      Thanks for your comment. Could you kindly clarify what has happened to your phone number? Are incoming calls coming to Orange or EE? Which phone number is currently on the EE SIM card? If the EE phone number still has a temporary number and if incoming phone calls are still coming to Orange then it would look as if the number transfer process hasn’t been completed.
      Ken

      • Hi
        Yes the EE sim has my old number so the PAC worked. However, the old orange sim is still working? Is that right or should it now not work?
        Matt

        • Hi Matt,
          That’s really interesting: the old SIM card is normally disabled once the number has been moved over using a PAC Code. I presume you’re no longer able to receiving incoming calls on the Orange phone number but you’re still able to make outgoing ones? Something odd may have happened: it might be worth double-checking with EE Customer Services on 150 to make sure they’re not still charging you for two contracts.
          Ken

          • Orange said I had to give 30 days notice. Would this make a difference? Yes all incoming goes to EE but orange will allow outgoing as same number

          • Hi Matt,
            You can end the contract at any time: the 30 days notice only means you’ll need to pay for that contract for another 30 days. It’s possible the contract will automatically end after your 30 day period but I’d probably double-check with Orange directly in case they’ll continue charging you beyond that point.
            Ken

  • I was wondering if you could help? I recently upgraded from the iPhone 4s to the iPhone 6 and when doing so changed network providers – from Three to EE. I did this at Carphone Warehouse who gave me 24 hours to check to see if I was happy with the phone etc., and with this came a temporary number.

    When I got my PAC number, I transferred all the data from my iPhone 4 to iPhone 6 relatively smoothly through the cloud. However, looking at my computer under the itunes store, it had 5 devices listed – laptop, two old iPhones, my new iphone and my ipad. I have deleted one of my old iPhones but my new iPhone is listed with the temporary phone number they gave me instead of the mobile phone number I have used for 15 years. This was probably my fault for not waiting until my phone stopped working on the Three network – new to all this (changing networks). I guess eagerness got the better of me.

    I would like my current number (not temporary) to show on my devices displayed in itunes just in case something goes wrong. Is there any way of me being able to do this? I am wondering if I should remove this device from ‘managing devices’ on itunes and ‘reset’ the whole process. Does that make any sense? Any help would be greatly appreciated! Thanks in advance.

    • Hi Jayne,
      Thanks for your comment. On your new iPhone 6, go to Settings > Phone > My Number. There, you should enter the new and correct number which you’re using on the phone. After doing so, re-sync your iPhone with iTunes (it should hopefully now show the correct number).
      Ken

  • Hello Ken !!

    Your website is brilliant!

    I would like to know why is necessary to be in UK on the day of transference?

    My best regards

    Paul

    • Hi Paul,
      Thanks for your comment. On the day of your scheduled number transfer, your operator will need to remotely update the information stored on your SIM card. This is only possible when you’re connected to their network (it can’t be done when you’re roaming on a network in another country).
      Hope this helps,
      Ken

  • Hi, By mistakenly I have activated lyca sim before porting my old number. Do u have any solution to port my old no and then re transfer to lyca…

    • Hi Vrushali,
      It’s no problem at all you’ve already activated the SIM card on Lycamobile (in fact, I strongly recommend you activate the SIM card and make sure everything is working before moving your number over). Take a look at my article here for step-by-step instructions on moving your number over to Lycamobile.
      Ken

    • Hi Owais,
      Thanks for your comment. As you submitted the PAC Code on late Thursday evening, it would have only been entered into the PAC Code system on Friday. Hence, your number will now be transferred on the next working day after that (Monday). For more information, see the table here.
      Ken

  • Hi Ken,
    What a fantastic website. Please can you help me with my dilemma? My mobile phone contract with O2 has always been in my wife’s name. Unfortunately we have split up and she closed the account! I have managed to persuade her to reactivate my number, this happened a week ago. I have asked her to transfer it into my name, she says she has asked for the PAC number so as I can get a pay as you go contract with Vodafone. It’s been a week now and she says she is waiting for them to email her the PAC number? As I have the phone and number if I call O2 will they text the PAC number to me? I don’t know any of the security codes as she always had control of everything. If not is there anyway I can get the PAC number myself?
    Many thanks.

    • Hi Paul,
      Sorry to hear about the dilemma. Unfortunately, I believe, the mobile phone network will only be able to release the PAC Code to the person who owns the account (this is to prevent the phone number from being stolen). You’ll need to ask her to get the PAC Code from O2: they should normally issue this immediately over the phone (in fact, it’s a legal requirement for them to issue the PAC Code within 2 hours of your request). It should be in the bill payer’s interest to provide the PAC code to you as quickly as possible (otherwise, they’ll continue paying the subscription fee on the old contract).
      Wishing you all the best in resolving this situation,
      Ken

  • Hi, I would like to know if I can order Sim with the numbers of my own choice? Or I can get some options before you sent me the Sim.
    I want to order either a lebara or lyca Sim.
    Thanks.

    • Hi Malik,
      Thanks for your comment. Unfortunately, it isn’t possible to choose your own phone number when ordering a SIM card from Lebara Mobile or Lycamobile. Family Mobile is the only network I’m currently aware of which allows you to choose your own phone number for free (£10 top-up required when you order your SIM card). Of course, once you have the new phone number, you can use a PAC Code to move it to your new network.
      Hope this helps,
      Ken

  • Hi Ken,

    I have a very complicated case, which I could do with some help. Last year I was with this phone company called Ovivo. They were a phone company that used Vodafone Network coverage. When they went out of business, they offered PAC codes to all their customers. I did not use the PAC code unfortunately. A year on, the sim card still works (but has no credit), people can ring me and when I have wifi, I happily imessage/whatsapp/viber etc.

    Is there any way of topping up the sim card despite Ovivo gone? Or managing to keep the number via an alternative to the PAC code. Vodafone on the phone said that if I went into a store they could put it into an “internal system” and I could top it up. I sadly believed that! When I went into the store, they brushed it off and said that was rubbish, and they couldn’t think of a way for me to keep the number.

    Any thoughts would be appreciated.

    • Hi AD,
      Thanks for your comment. I am indeed aware of OVIVO though I’m not quite sure what has happened to the old OVIVO SIM cards. You can still receive incoming phone calls as the other party pays for the call. However, I don’t believe you can do anything that would normally cost you money (e.g. you can’t make outgoing phone calls and you can’t browse the internet on 3G). For this reason, I don’t believe you’re able to top up the SIM card.
      To continue using your handset, you’ll need to get the number out of Vodafone’s internal system. It’s probably best to ask them to do this in writing but there’s no guarantees as OVIVO stopped offering PAC Codes a long time ago.
      All the best,
      Ken

  • Not sure if I posted in right place … I have had my lebara number stolen well my phone it’s not on contract …. and I would like to know how I can cancel it and still have same number put on another sim I don’t have a home line to call customer services and it’s expensive from my other mobile

    • Hi Charlotte,
      Thanks for your comment. Could you kindly elaborate on how your number was stolen (was it through fraudulent use of a PAC Code?). I didn’t quite catch the problem you’re trying to solve (has the number already been moved over to another network?). If you need to contact Lebara customer services, I recommend calling them on 020 7031 0791 (this number will only be charged at normal UK landline rates unlike the 0870 number they normally advertise).
      Ken

  • Hi,
    Thank you for this site. I travel to the UK occasionally from the US but have an International version of the Samsung S5 so that I can use it in the UK too otherwise in the US I would be stuck with very high roaming fees if I tried to use it abroad.
    I had been using EE PAYG the last visit, but it may have expired – using your tips I’m going to check. I was an Orange customer when living the UK so I just went to EE, but I’m going to try 3 next time based on your tips.
    Unfortunately I lost my old Orange number and sim which “in the old days” used to keep going for six months and more. Unfortunately, it’s getting more like the US when you usually have to pay by month for airtime.
    Many thanks and no doubt I will be back with questions. 🙂

  • hi
    im in dispute with vodaphone over roaming charges (£1,800!!!) which were capped whilst in Australia. i have become so frustrated with vodaphone as i have proof of the cap but cant get the ammount off my account despite being told im not liable. ive asked for the pac codes (i have 3 phone numbers) but have been refused as my account is overdue. Any ideas ??? this has been ongoing since July last year!!

    Thanks

    • Hi Becky,
      Sorry to hear about your dispute with Vodafone. Whilst I’m not able to comment on the dispute, it’s worth noting that Vodafone isn’t allowed to refuse you a PAC Code due to an outstanding bill. Take the following quote from Ofcom’s website: “Your provider cannot refuse to issue a PAC if you have any outstanding bills or charges to pay. These charges should be included in your final bill after the port has taken place. You should then settle them as agreed in your contract.”
      It’s worth reminding Vodafone of their legal obligations the next time you call them up and ask for a PAC code.
      Ken

  • Hi, I have to change my sim and get a nano sim for my iPhone 5s! How and where can I do this? How much will it be? I can still have my number! Isn’t it?

  • hi ken I have just moved frm contract to pay as you go on orange on Thursday lastweek. Now I have requested for a PAC code on Friday they have told ne I will get it in 6 hours time on saturday . By now (Wednesday) they have not given me a PAC code, could you pls advise what to do. They are saying some fault on my PAC code so thy could not give me it yet

    • Hi Ash,
      Thanks for your comment. Are you simply moving from Orange Pay Monthly to Orange Pay As You Go? If so, it’s not necessary to actually have a PAC Code (Orange can potentially move the number over directly without a PAC Code). If you’re moving from another network over to Orange, it’s worth reminding your old network of their legal obligations to provide a PAC Code within two hours of your request (they’ll probably provide you with a PAC Code immediately on the phone).
      Ken

  • Hi
    I am going to get the S4 soon, which takes the microsim. But I am using the ace, which takes the regular sim. Will I be able to port my number from my existing sim to a microsim? I am on Lycamobile and I am on Pay as you go.

  • Pankaj Chopra said:

    Hi ken,
    I am with O2 from last 22 months.My contract is getting over on April 2015. O2 contract which i am using is on my brother name. I want to change the contract on my name. is it possible on O2 or what is the best way to do as i want to use the same number.

    Thank you
    Pankaj Chopra

    • Hi Panjak,
      If you’d like to continue the contract with O2, you should call Customer Services and ask them to change the name of the bill payer. Alternatively, sign up for a SIM only contract in your own name and then have your number transferred to the new SIM card.
      Hope this helps,
      Ken

  • If you agree to getting a Pac Number but dont end up using it can you still get charged . I have been told you keep getting charged because its for the phone line rental . Ive read if you dont use the Pac number in 30 days nothing will happen , so can they still charge you ?? Thanks

    • Hi Leah,
      You’ll continue paying line rental on your contract for as long as it remains active on your old network. For most people, this means they’ll continue paying line rental until their number is ported out. However, if you ask for a PAC Code and don’t use it for more than 30 days, you’ll just continue to pay the line rental on that contract as normal (this would be just as if you hadn’t requested the PAC Code in the first place).
      Hope this helps to answer your question,
      Ken

  • Completely out my depth sometimes where technology is concerned but thanks had never heard of a PAC code until recently when I thought it was time to move form my vintage nokia and pay as you go to contract. Really found your guidance very clear, will visit the site when ever I need help

  • Customer Service in Vectone mobile is horrible. They will cheat you. You will not get your PAC code so easily. They will cut connection or they will promise that everything is OK and done but you will never revive the PAC code.

  • Hi, I will be changing jobs soon and have been told I can keep my work mobile number providing I take on the contract (which has 6 months left to run) for the rest of the term.

    However, when I start at my new firm I will be given a new work mobile. This would be my main phone and I would keep the 6 month old contract as a second one. Is there a way of porting my phone number over to my new companies mobile whilst keeping the contract for the last 6 months? If I am to pay for the last 6 months then I might as well have the benefits of the tariff rather than paying out 6 months in one go to get the PAC or can they give me a PAC so I can take the number to my new employer and then assign a different phone number for the last 6 months that remain so I can use the remaining benefits if I am willing to pay for it?

    • Hi Viet,
      Thanks for your comment. Unfortunately, the PAC Code system won’t allow you to keep an old contract after porting the number out (there’s no option but to close the old contract early and to pay the early termination fee which goes with doing that). The only solution I could possibly think of is to set up a call divert from your current phone number to the new work mobile. That way, you can still use the remaining 6 months for browsing the internet, making outbound calls, sending texts, etc. People can continue to call your normal phone number but the calls are instead routed to your new work mobile. After the 6 months are over, you could then use a PAC Code to move the number over to your new work mobile. You can then disable the call forwarding feature.
      It’s a convoluted solution with extra points of failure so you might prefer moving the number over directly to avoid the extra hassle which goes with the set-up.
      Ken

  • Hi,

    I have recently ported my number away from O2. But having been on the new network for a week now, I think I do prefer O2! Can I port back to O2 and do I have to be on this new network for a minimum period before I can request a pac code? Thanks.

    • Hi Mamta,
      Thanks for your comment. Porting out can actually happen pretty much any time from 6am in the morning to 6pm in the evening. That said, some mobile networks may impose their own restrictions on the porting out time (this would probably be for business reasons, e.g. for when there’s greatest availability amongst their porting or customer services team).
      Ken

  • Hello,

    What can I do if T-Mobile have disconnected my contract/number/account without me havin the chance to even ask for the PAC code? They are telling me that Carphone Warehouse have done this, while they say T-Mobile did. I did not give authorization for anyone to cancel anything. T-mboile are now telling me my number is “lost” and cannot reconnect my old number unless I pay £600.

    Regards,
    Hasina

    • Hi Hasina,
      I’m afraid I can’t advise on what your rights are in this specific circumstance though I would have thought they should have given you the opportunity to first retrieve a PAC Code. Your best bet would probably be to make a complaint in writing to EE: this should hopefully escalate the issue and may give you a chance to get the number back.
      Best of luck,
      Ken

  • Fraudsters breached security and obtained a PAC CODE from TESCO mobile and moved my number to another provider in order to commit further banking fraud.
    TESCO are extremely unhelpful and have stopped replying to my emails. Is there any way I can find out where my number was ported. Online tools can only show the original number provider but not where it has been ported.

    • Hi Ivan,
      I’m very sorry to hear about your experience – my recommendation for you or anyone else in the same situation would be to report the incident to the Action Fraud hotline. The Action Fraud unit is part of the police so they should have the right resources to follow up the issue (e.g. finding out which network the number has gone to and possibly liaising with that network to get your number back). Even if you were able to determine which network the number has currently gone to, it’s highly unlikely you’ll get anywhere with that network directly as the fraudsters would have set up the account using different information.
      Best wishes and good luck in recovering your number,
      Ken

    • This happened to me when on O2 once and the number was ported out of this country as it gave an international ringtone but O2 went to their Fraud team and got it back,
      Don’t see why Tesco did not I did contact them as soon as i got a message that they were ready to port my number but had to wait until it had been done

  • Hi, I have a few problems with my phone. Yesterday I got a message from o2 saying my old number will b port out 2day, meaning I’ll b able 2 use my old number on my new phone, then they deactivated my o2 simple card. I’ve switched my phone off 4 a whole night b4 going 2 bed since that’s what o2 recommended me 2 do but in the morning when switching it back on, my phone still shows my new number. Here’s the complicated part, my friend called me using my old number, I didn’t get that call but got a message saying I got a missed call, then I use another phone and texted myself using my old number, I got this message even though my new phone still shows my new number. I don’t understand what’s going on, please help.

    • Hi Nhu,
      Thanks for your comment. It sounds as if your new network operator is still yet to catch up with the number that’s been ported in. If the phone number is still causing problems at the end of the business day, my recommendation would be to call Customer Services (they should hopefully be able to investigate this for you).
      Hope this helps,
      Ken

  • Hi! I had a pay as go sim with vodafone – it expired on 21 november. On 22 november, I called them and I got my PAC code. On 22 november I also got a new contract with Three mobile and gave them my pac code in order to keep my number.
    On 24 november I received a text message saying that the can’t move my number. Today I went to the shop and the said that there’re any problem vithe the number (not available) and I have to ask vodafone.
    What can i do? Is the problem that i have any contract with vodafone?
    Should i pay to vodafone to recharge the vodafone sim and make possible the moving?

    • Hi Eduardo,
      Thanks for your comment. Is your Pay As You Go account still active at Vodafone or was it manually disabled before the transfer? Your old account must still be active when the PAC Code is used to transfer your phone number. My recommendation is to get a clear reason from Three on why the PAC Code isn’t working. You should then talk to Vodafone Customer Services (dial 191 on your Vodafone handset or 03333 040 191 if you need to use another phone). They should hopefully be able to resolve the problem for you.
      Good luck,
      Ken

  • I’m trying to transfer my number but keep the O2 contract with a new number – is there a way to do this?
    I have started a new job and they supply a phone, I want to keep my current number and put it onto this business phone. I then want to keep the O2 contract and have a new number on that – so that I can give that to my daughter (there’s a year left to run on the O2 contract). Having tried to talk to O2 I didn’t find the operator very helpful or knowledgeable – the best he could offer is “Pay £300 and terminate the O2 contract to release your number” – not good.
    Any ideas as to how to do this? I was thinking PAC code for the current number and issue a new number would be simple – I can’t be the first person to try this.
    Thanks for any thoughts.

    J

    • Hi Jason,
      Thanks for your comment. Unfortunately, a quirk of the PAC Code system is that your old contract automatically ends when using a PAC Code to move your number to a new network. Hence, it wouldn’t be possible to use a PAC Code from O2 whilst also keeping your old contract active. The only way I can see it being possible is asking O2 to have your number swapped over to Pay As You Go whilst having a new number put onto your contract. You could then use the PAC Code to move your number over to the new network. Unfortunately, I’m not sure whether O2 is able to do this so it’s something you’ll need to discuss with them directly.
      Best of luck,
      Ken

  • Hi Ken,

    I am leaving my job after 5 years and would like to take my number with me?

    I do not want to cancel the contract , just change the number and issue a pac code for the old number.

    EE are suggesting that the number is part of the contract and the above can’t be done unless I take the contract with me? I don’t want to do this and my office does not want me to do this – they are happy for me to take the number though.

    I have spoken to three different people who have been most insistent – I fail to understand why they can’t issue a new sim/number for this contract?

    What would you advise?

    • Hi Adam,
      Thanks for your comment. Within the PAC Code system, using a PAC code to transfer your number to another network will automatically close the account on your network. Hence, it would be possible to use a PAC Code to transfer your number to a personal account on a different mobile network. Unfortunately, this would also close the account at EE and it’s possibly your business could be charged an early termination fee (it depends on the type of contract you’re on). If you want to do this within the EE network, it would either be necessary to cancel the old contract or to take the contract with you to a personal account.
      To answer your question directly, there really isn’t any technical reason why EE couldn’t swap your number to a new personal account whilst keeping the old business contract but with a newly-issued phone number. I suspect this is more their internal business policy but you’ll need to discuss the situation with them directly.
      Ken

  • My 24 month contract with Talkmobile ends (I believe) on either 19th or 20th November 2014. I plan to give 30 days notice tomorrow (20th October) so that I can choose another phone and supplier. I wish to retain my Phone Number.
    Two questions: –
    1) How do I go about this and
    2) How can I check the exact date of completion of my contract to ensure I do not get any penalties?

    Thank you in anticipation.

    • Hi George,
      For step-by-step instructions on leaving Talkmobile and moving over to your new network, I recommend having a look at this page. You can choose your new network provider from the dropdown menu on that page. To find out when your contract is due to end, I’d probably call Talkmobile Customer Services on 5888. They should be able to give you the exact end date.
      Hope this helps!
      Ken

  • Hi Ken,

    I used my Three PAC code but it’s now been 2 working days and my number still hasn’t transferred. Any ideas or suggestions?

    Thanks

    • Hi Isabel,
      Which network are you trying to move to? Take a look at our table on expected timeframes for transferring a number. If you submitted your PAC Code on a Wednesday, then Friday would have been the final date on which your number could have transferred over to the new network. In this case, you should now contact your new mobile network and you should ask them to update you on the status of the transfer. If you only submitted your PAC Code on a Thursday, it can possibly still transfer over on Monday (i.e. if you used your PAC Code on Thursday afternoon after your new network’s daily cut-off time).
      Ken

    • Hi Joe,
      If you’d like to cancel a scheduled number transfer, I’d strongly recommend getting in touch with your new mobile network as soon as possible. They’ll be able to tell you whether the request can be cancelled.
      Ken

  • Hi,
    I would like to know if my contract ends at 16th of September 2014 (tomorrrow), I will be able to transfer my number to another network after that date with no additional costs or charges (for example paying whole 12 months of automatically renewed contract)? I mean I already have my PAC number and I am just worried if my contract will not be renewed automatically at 16th? I’m in Vodafone and they have sent me a message that my PAC code will expire 13/10/2014. Is a PAC code request equivalent to ending up a contract with them?
    Cheers, Greg

    • Hi Greg,
      Thanks for your comment. Your contract will become a one-month rolling contract after the minimum term has ended (so it wouldn’t renew for another 12 months, it would only renew for one extra month and on an on-going basis after that month). If you later wish to transfer to another network, there are no extra charges (though you may need to pay the Vodafone contract until the end of the current month when you transfer your phone number).
      If you don’t use the PAC Code within 30 days, your contract with Vodafone will continue as before. This is unless you’ve explicitly told them to terminate your contract on a certain date.
      Hope this helps,
      Ken

  • Hi Ken, Vodafone seem to have made an error by which they cancelled my contract account at the end of it’s term instead of converting me to a PAYG account as I had requested. They now claim the mobile number has been lost and cannot be recovered after sending out a letter stating the ‘payg conversion’ is in progress. It’s now 3 days since the contract was disconnected and I’ve had numerous calls to them with an unlimited number of pass the buck to a different team (cancellations, payg, contract, porting team, etc) with differing answers stating from ‘conversion in progress’ to ‘number lost and cannot be recovered’ with every other answer you can think of in between. The number is valuable to me as I had used it for more than 10 years now (on different networks) and the loss of this number is going to hurt me quite a bit (I for sure haven’t measured the magnitude of this for now). Haven’t managed to speak to anyone from Vodafone who’d take complete responsibility of this issue and I’ve been promised a call back from the supervisor of the last cust service rep that I spoke to this morning. What do you think my options are now and is there anything I should be doing to help recover my number?

    Thanks.
    Dan.

    • Hi Dan,
      Thanks for your comment. Sorry to hear about the Vodafone screw-up which has caused you to lose your phone number of 10 years. It is a surprise that after sending you written confirmation of the transfer of your phone number to PAYG, they would cancel your contract and the phone number with it.
      In this case, I’d recommend making a formal complaint via Vodafone’s website – this should hopefully escalate the issue and increase the chances of it finally being resolved. If the number was originally issued by Vodafone, there’s still a possibility they could get your number back (i.e. it should still be floating around somewhere in the Vodafone system). If the number was issued by another provider and was previously ported over to Vodafone, it could be more difficult to get your number back. If you aren’t sure which one applies to you, refer to the spreadsheet here. The S/ABC and D/DE are the first 5 digits of number following the leading zero. For instance, if your phone number is 07123 456 789 then the S/ABC is 7123 and the D/DE is 4.
      Ken

      • Thanks Ken! That made a lot of sense. Luckily I did start on Vodafone when I got this number for the first time. Vodafone have now managed to get this number activated this morning (found out after visiting one of their stores), though they are unable to tell me whether I’ve been issued a new contract or if this number is active on PAYG. Am obviously less worried now as the number is back online and not lost forever as feared. Obviously a lesson learnt here for warming up to Vodafone and once things settle down, the top priority would be to switch away from them.

        Read somewhere Vodafone came last in customer satisfaction survey and they seemed to prove that to me in the hardest possible way. Their CS was definitely clueless on what was going on and the number of transfers brought tears to my eyes after trying to explain the situation to every CS Rep that I had to speak.

        Cheers!

        • Hi Dan,
          Really glad the problem got solved in the end. I do feel your pain about Customer Services: the problem seems to be there’s just too many people & departments – no single person to take responsibility or ownership of the issue. Thanks for updating us and hope everything with Vodafone will go more smoothly in the future!
          Ken

  • I am confused about how to end my contract with Orange (ee) and move my number to another provider.

    My contract ends on 26-09-14.

    I have got a PAC today (01-09-14) valid for 30 days.

    According to my T&Cs I have to give notice to terminate my Orange contract of “one month”. Does this means 30 days rather than a calendar month?

    Does the fact that I have asked for a PAC mean that Orange have accepted that I have given notice to cancel?

    How does this reconcile with the fact that I was told that if I don’t use the PAC then the contract will simply continue? Either I have given notice and it will end or I haven’t and it won’t. How can it be both at the same time?

    Presumably I have only one date (30-09-14) on which I can give the PAC to my new provider? Because if I give it a day early on 29-09-14 then I have not given 30 days notice and will be stung for another month’s rental. And if I give it in a day late then the PAC will have expired.

    Can I be sure that if I use the PAC with the new provider on 30-09-14 then it will definitely go through and not get delayed or something and expire?

    • Hi Geoff,
      Thanks for your comment. You officially gave notice to Orange when you requested the PAC Code over the phone. Because of the 1 month notice when from you requested the PAC, you now need to continue paying your contract all the way up until the 1st October. This is regardless of when you actually leave the network. The one-month notice period doesn’t actually preclude you from moving to another network: it only means your final bill is charged up to this date.
      Hope this helps,
      Ken

  • Hi there, I am in contract with 3, however i am going to leave UK soon.
    So I am hoping to end my contract with 3 (12 months contract, until 4 oct 2014). Anyway as I read through the website, it’s said that I would need to give them a 30 days notice in order to end my contract.

    I would like to know if I end my contract, what will happen to my number? Will they transfer my number to 3 PAYG ? or they will provide me a PAC codes for me to transfer my number to new telco ?

    The thing is I want to end the contract and continue to use my old number as PAYG (as I might be back to UK for a short business trip few weeks later)

    Please advise. Thanks

    • Hi lun,
      Thanks for your comment. When calling Three and letting them know you want to end your contract, you can also provide instructions on what to do with your number. My recommendation is to give them a call on 333 and to ask them to switch your number over to Pay As You Go.
      Hope this helps,
      Ken

  • Hi ken,
    I live in india, had been visiting sfo and New York the past month …..on
    My visit I picked up a lyca sim for international calling which I paid a figure
    Of 39 dollars for a month……now I am back in india, but since I travel a lot to New York was wondering how I could retain my phone number…….please advise,
    Thanking you
    Renuka

  • Hi Ken,

    I came across your very useful website and wonder if you could help me with the following.

    I pay for two phones for my daughters. Daughter One is with Three on a contract and Daughter Two is with EE on PAYG.

    Both daughters wish to keep their own numbers but Daughter One with Three (contract phone) is emigrating to the UAE and will purchase a sim card once there. Therefore Daughter Two wishes to take over her Three contract and cancel her (30 days notice with EE) PAYG

    Are they able to keep their own number but swap Sims ?

    Many thanks for any advice. I have spoken to Three and said that only Daughter Two can keep her number and needs to request a PAC from EE.

    I look froward to your reply, and thank you in advance for your time.

    • Hi Chrissy,
      Thanks for your comment. Unfortunately, it isn’t possible to swap the phone numbers across two SIM cards – using a PAC Code will automatically close the account on your old network.
      In your situation, it’ll only be possible to keep one phone number – that of Daughter Two. Daughter Two will need to request a PAC Code from EE and then must provide that PAC to Three to keep her phone number (see this guide for step-by-step instructions). Unfortunately, Daughter One’s number will be lost automatically and the account on EE will also be closed. There wouldn’t be a way of stopping this from happening.
      Ken

  • Hi Ken,

    We have a small business account with Orange. One of our employees is leaving the company and would like to retain her phone number as she bought this with her when she joined. The contract was only recently renewed so there is quite a large termination fee that we’d like to avoid. We would be happy to keep the contract with a new number provided by Orange but i’ve been told requesting the PAC code essentially terminates the contract. After a few bad experiences recently, i have little faith in their customer services! Can you confirm that this is correct?

    Many thanks in advance
    Sam

    • Hi Sam,
      Thanks for your comment. Under normal circumstances, using the PAC Code will unfortunately terminate the contract with Orange. On consumer plans, this will certainly cause you to have to pay the Early Termination Fee. For small business plans, I’m not totally sure how things will work though I would have thought there’d be a better way. Have you discussed with Orange customer services the possibility of the employee taking over her own contract? Alternatively, I believe most businesses are charged based on the number of active lines. Would it be possible to transfer the subscription to a new line, hence avoiding the early termination charge?
      Ken

  • Hi Ken,
    I’d just like to say thanks a lot for writing this up on your website; it’s very useful and helped me out a lot!

  • Hi Ken,
    I’d just like to ask a quick question – I recently called up Three for a PAC code, I then used it to transfer me to Tesco Mobile but I then called up to cancel the use of it as I had made a mistake (regarding the timing of it all). The Tesco caller told me that I would need a new PAC code for when I want to transfer again, but when I called up Three they said that I didn’t need a new one.
    Could you please let me know, from your experience, which one is right?
    Thank you!
    Beth

    • Hi Beth,
      Thanks for your comment. I don’t believe you’ll need a new PAC Code as the PAC Code from Three is valid for 30 days. As long as you provide the PAC to your new network within the 30 days, there shouldn’t be any need to get a new code. If the 30 days elapses, it will then be necessary to obtain a new PAC Code.
      Hope this helps!
      Ken

  • Hi Ken,
    I’m currently on Pay Monthly contract with Vodafone (via Phones4u). My contract ends in January but I would like to cancel it early and move to Three. I understand that there will be a Cancellation Fee and I am fine with that, one problem is however that I also have Phones4u Care with my Contract. So my questions are, could I just cancel my Phones4u Contract and move over to Three? Would I have to pay for the Phones4u Care also? What do I have to do and who do I have to call?
    Thanks in advance for any help
    Joe

    • Hi Joe,
      Thanks for your comment. According to the Phones4u website, you can cancel the Care package at any time without any penalty: “You’re not tied in for any minimum period so you can have the policy for as little or as long as you like. You can cancel this at any time by popping into a store, or by calling us on 0844 871 0535, or by emailing relations@policyadmin.co.uk.”
      Hope this helps!
      Ken

      • Hi Ken,
        Thanks for the help! I have one more question, sorry. I’ve been doing some reading on the Vodafone website about cancelling my contract early and it says that I will need to give them 30 days notice, would I still need to give them notice if I used PAC to move network? And is it different if I am using Phones4u?
        Thanks again, Joe

        • Hi Joe,
          I believe the PAC Code counts as giving notice of you wanting to leave Vodafone. Their airtime conditions regarding the 30 days notice means they can charge you up to the end of the 30 day period (e.g. if you get the PAC code on August 10th, they’ll charge you until September 9th regardless of when you actually end the contract). In your situation, you’re still within the minimum contract period so it shouldn’t make any difference to the amount you’ll need to pay (i.e. you still need to pay your contract until January 2015).
          Ken

  • i have 3 contracts out with vodafone all on the same account. i have to upgrade one but i can get a better deal on a new contract still with vodafone on the same account. i asked vodafone if i canceled the one thats due an update and take another new contract out would i be able to keep my exsiting number and use it for the new one but thay said this was not possible. how can i get to keep my number but still get the best deal (wich would be the new contract).

    • Hi Shane,
      Thanks for your comment. In the first instance, I’d recommend calling Vodafone and asking them to match the deal offered to new customers on their network (they should do this rather than punishing loyal customers on their network). If it’s not possible, you should be able to sign up as a new customer and then ask Customer Services to move your number over (they’ll often require a bit of prodding but there’s no reason why they can’t do this). Finally, as a last resort, you can always port your number to another network and then back to Vodafone via another PAC Code (due to the extra hassle, I wouldn’t recommend doing this unless it was necessary). You can order a free SIM card here if you need another network in which to port your number to.
      Hope this helps,
      Ken

  • George Lovell said:

    Hi Ken,

    Has a value ever been placed on a mobile phone number that an individual has had for 10+ years which has then been lost by a mobile phone network. ASDA failed to provide me with my PAC when they switched from Vodafone to EE and say that my number has now been lost for ever. Would like to talk compensation for the fact they have lost my number through no fault of mine. The number was priceless to me, but have any values ever been placed on a mobile number in terms of compensation?

    Thanks

    George

    • Hi George,
      Thank you for your comment. I’m very sorry to hear that you lost your phone number and that ASDA Mobile have failed to give you a PAC Code when requested. I’m not aware of any precedent regarding the value of a phone number or how much compensation should be due in this case. My recommendation would be to in the first instance, formally complain to ASDA Mobile. Should they fail to resolve the case satisfactorily, you can then complain to the Ombudsman Service and the telecoms regulator, Ofcom.
      Sorry I can’t be of any more help – though I wish you all the best of luck during this process. Do let me know if you hear anything regarding the value of a phone number – I’m sure lots of other readers will also find this info useful.
      Many thanks,
      Ken

  • Tried to request PAC code but the automated system just keeps repeating itself so unable to carry out task can you help please