Whether you're joining TPO Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

TPO PAC CodeIf you're leaving TPO and joining another network or if you're leaving another network in order to join TPO, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving TPO For Another Network

TPO Mobile

If you're leaving TPO Mobile and joining another network, you can take your phone number with you.

Start by asking TPO to issue you with a PAC Code. You can get a PAC Code from TPO Mobile by calling 500 on your TPO Mobile handset. Alternatively, dial 0333 313 7760 from any other phone.

You can request a PAC Code over the phone at any time during TPO Mobile's opening hours:

Monday - Friday9.00am - 5.00pm
Saturday10.00am - 4.00pm
Sunday10.00am - 4.00pm

It's always free to get a PAC Code from TPO Mobile (it's your legal entitlement). After getting your TPO PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your TPO PAC Code

Your new network provider:

Joining TPO From Another Network

TPO Mobile

If you're joining TPO Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to TPO Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from TPO's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest TPO deals, please see this page on TPO Mobile's website.

Get the Latest Deals from TPO Mobile →

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from TPO Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to TPO Mobile by calling 500 on your TPO Mobile handset. You can also call 0333 313 7760 from any other phone.

Once you've provided your PAC code to TPO Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On TPO

TPO Mobile
TPO Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a TPO Mobile PAC Code. You can simply upgrade via TPO Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the TPO Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a TPO PAC Code or when transferring their phone number from another network to TPO Mobile.

Your Comments 1,458 so far

We would love to hear your comments: either about using a TPO Mobile PAC Code or transferring your phone number from another network to TPO Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1458 comments about transferring a phone number, please see the main PAC Codes article.

  • I’m in the process of trying to transfer my mobile number over from O2 to TPO and having a nightmare as my number seems to be lost somewhere in between and TPO have no clue as to what they are doing I am ringing them every day and getting nowhere there customer service is none existent and so I’m now stuck.

    jan transferred a phone number from O2 to TPO Mobile.

    • Hi Jan,
      Sorry to hear about the problems you’ve had moving a phone number from O2 to TPO Mobile. In the case of a phone number transfer, it’s your new mobile network that is responsible for the switch. Therefore, you’ll need to liaise with TPO to resolve this. Without wanting to be the bearer of bad news, the general feedback I’ve had is pretty negative regarding TPO Customer Services. I’d therefore possibly recommend looking at an alternative network, if haven’t yet passed that stage of no return.

  • I had already transferred my number from TPO to Life Mobile a couple of months ago, and I wanted to transfer my wife’s number to them as well.
    About 3 weeks ago we got the LIFE sim and the PAC code from TPO. We were told it would take about 5 days for the transfer. So on a Tuesday we give LIFE the pac code, and on Friday the TPO sim goes off. The new LIFE sim is put in the phone so that the old number can get transferred.
    When mine was done, the number transferred within hours of the old one switching off, however with my wife’s number, it has been 2 weeks and the number still has not been transferred.
    We have called numerous times, and made complaints. First they say there was a backlog, then they said that process is done in France and there was a public holiday, then they said they don’t know.

    My wife is the main carer for an elderly relative and she relies on having her original number. She gets calls from nurses, doctors, and other carers. This has caused a lot of stress and issues because she cannot be contacted. At first we thought the number would change so we didn’t supply the nurses with our temporary number. They too have enough to deal with.

    Surely in this day and age where, transactions are instant, why would it take 2 weeks (and still not done) to migrate some numbers from one IT system into another? There should not be a 2 week backlog.
    We can’t even redirect calls to another number because the original is not recognized.
    Is there any way to get here original number back.

    Sanj transferred a phone number from TPO Mobile to Plusnet Mobile.

    • Hi Sanj,
      Sorry to hear about the problems transferring your phone number from TPO to LIFE Mobile. I’m really not sure what has gone wrong here, but it’s now the responsibility of LIFE Mobile to process your phone number transfer. I’d recommend making a complaint to them in writing as this may help to expedite the solution of your problem.
      Good luck,

      • The porting problems here seems to be a Life Mobile problem that’s becoming clear is affecting a lot of punters.

        My personal experience of porting a number was 5 days from start to finish porting from Delight to Life but I was reading on Digital Spy this month of someone having their number taking a month to transfer.

        I though in my case the problem was that Delight piggy backs on the EE network as does Life but I’ve seen so many cases of porting problem with Life they surely are doing something wrong in their porting process.

        Porting problem besides the Life Mobile network once all the porting is done is a first class service and just to add their customer services department when you ring them talk in perfectly clear English and that’s worth 5 stars in my book nowadays.

  • Hi, I am a PAYG customer with TPO, on the 14/07/16 I lost service, the customer service team are saying this is due to the network being upgraded to 4G and unfortunatly some customer have lost service the issue is being looked into by there network provider, and engineers are working to resolve.
    TPO are migrating to 4G on the 27/07/16 do you think there will be any chance of getting my old number back once the migration has taken place?
    TPO are unable to offer me a PAC code as my number is showing out of service, is there any other way I can get my old number back?
    They have sent me a 4G sim to activate using the sim/swap process but this fails to work.
    Any guidance/help you can offer would be very much appreciated.

    Steve transferred a phone number within TPO Mobile.

    • Hi Steve,
      Sorry to hear about your problems with TPO Mobile. Unfortunately, only TPO will be able to help you out with this. Sorry – I really wish I could do more but I don’t have access to the account information only they’d be able to access! It would be their responsibility to transition your service over to the new TPO service running on coverage from Three.

      • Hi Ken, thanks for getting back to me, It has now been 3 weeks since the loss of my number despite calls and emails to TPO can’t say I’m making any progress, they have sent me a new sim card and transfered my old credit plus £25 ( have’nt tried it yet as bought a Tesco sim).
        I’m desperate to get my old number number back but TPO are saying they are working with their partner to try to recover the number hence cannot issue me with a PAC code.
        Is their any other course of action I can take? I would email their CEO if I could find his address..
        I don’t think OFCOM will deal, perhaps the Press…any idea’s Help.

        • Hi Steve,
          It might be worth sending your message on to marketing@tpouk.com. This is an email address they’ve previously provided to readers of this website, which I believe bypasses the normal channels and goes directly to the team. The other option is you could make a formal complaint in writing e.g. to Ofcom, via Resolver.co.uk, etc.
          Really hope this issue gets solved for you soon,

          • Ken thank you for your suggestions, I have just sent an email to marketing@tpouk.com, with copies of all the emails sent If this does’nt work I’ll try Ofcom via resolver.
            I will keep you posted
            Thanks again.

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