Whether you're joining Tello or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving Tello and joining another network or if you're leaving another network in order to join Tello, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving Tello and joining another network
Transfer your Tello phone number onto a different network.
- I'm joining Tello from another network
Transfer your phone number onto a new account with Tello.
- I'm upgrading my Tello phone or SIM card
Transfer your phone number from one Tello account to another Tello account.
Leaving Tello For Another Network
If you're leaving Tello and joining another network, you can take your phone number with you.
Start by asking Tello to issue you with a PAC Code. You can get a PAC Code from Tello by calling 32100 on your Tello handset. Alternatively, dial 020 3514 7110 from any other phone.
You can request a PAC Code over the phone at any time during Tello's opening hours:
|Monday - Friday||Open 24 hours|
|Saturday||Open 24 hours|
|Sunday||Open 24 hours|
It's always free to get a PAC Code from Tello (it's your legal entitlement). After getting your Tello PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining Tello From Another Network
If you're joining Tello from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Tello.
After getting the PAC Code, you should order your new handset or SIM card directly from Tello's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest Tello deals, please see this page on Tello's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from Tello, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, You can give the PAC Code to Tello by calling 32100 on your Tello handset. You can also call 020 3514 7110 from any other phone.
Once you've provided your PAC code to Tello, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Upgrading Your Plan On Tello
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Tello PAC Code. You can simply upgrade via Tello's website. For more information, please select the type of tariff you're planning to move to:
For discussion, please see the comments on this page. They show other people's experiences either when using a Tello PAC Code or when transferring their phone number from another network to Tello.