LIFE Mobile PAC Code: Keep Your Phone Number When Changing Networks

Whether you're joining LIFE Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

LIFE PAC CodeIf you're leaving LIFE and joining another network or if you're leaving another network in order to join LIFE, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving LIFE For Another Network

LIFE Mobile

If you're leaving LIFE Mobile and joining another network, you can take your phone number with you.

Start by asking LIFE to issue you with a PAC Code. You can get a PAC Code from LIFE Mobile by calling 500 on your LIFE Mobile handset. Alternatively, dial 0800 0791133 from any other phone.

You can request a PAC Code over the phone at any time during LIFE Mobile's opening hours:

Monday - Friday8.00am - 8.00pm
Saturday8.00am - 8.00pm
Sunday8.00am - 4.00pm

It's always free to get a PAC Code from LIFE Mobile (it's your legal entitlement). After getting your LIFE PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your LIFE PAC Code

Your new network provider:

Joining LIFE From Another Network

LIFE Mobile

If you're joining LIFE Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to LIFE Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from LIFE's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest LIFE deals, please see this page on LIFE Mobile's website.

Get the Latest Deals from LIFE Mobile »

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from LIFE Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to LIFE Mobile by calling 500 on your LIFE Mobile handset. You can also call 0800 0791133 from any other phone.

Once you've provided your PAC code to LIFE Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On LIFE

LIFE Mobile
LIFE Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a LIFE Mobile PAC Code. You can simply upgrade via LIFE Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the LIFE Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a LIFE PAC Code or when transferring their phone number from another network to LIFE Mobile.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We would love to hear your comments: either about using a LIFE Mobile PAC Code or transferring your phone number from another network to LIFE Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1059 comments about transferring a phone number, please see the main PAC Codes article.

  1. Sanj said:

    I had already transferred my number from TPO to Life Mobile a couple of months ago, and I wanted to transfer my wife’s number to them as well.
    About 3 weeks ago we got the LIFE sim and the PAC code from TPO. We were told it would take about 5 days for the transfer. So on a Tuesday we give LIFE the pac code, and on Friday the TPO sim goes off. The new LIFE sim is put in the phone so that the old number can get transferred.
    When mine was done, the number transferred within hours of the old one switching off, however with my wife’s number, it has been 2 weeks and the number still has not been transferred.
    We have called numerous times, and made complaints. First they say there was a backlog, then they said that process is done in France and there was a public holiday, then they said they don’t know.

    My wife is the main carer for an elderly relative and she relies on having her original number. She gets calls from nurses, doctors, and other carers. This has caused a lot of stress and issues because she cannot be contacted. At first we thought the number would change so we didn’t supply the nurses with our temporary number. They too have enough to deal with.

    Surely in this day and age where, transactions are instant, why would it take 2 weeks (and still not done) to migrate some numbers from one IT system into another? There should not be a 2 week backlog.
    We can’t even redirect calls to another number because the original is not recognized.
    Is there any way to get here original number back.

    Transferred a phone number from TPO Mobile to LIFE Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Sanj,
      Sorry to hear about the problems transferring your phone number from TPO to LIFE Mobile. I’m really not sure what has gone wrong here, but it’s now the responsibility of LIFE Mobile to process your phone number transfer. I’d recommend making a complaint to them in writing as this may help to expedite the solution of your problem.
      Good luck,

      1. ChrisK replied:

        The porting problems here seems to be a Life Mobile problem that’s becoming clear is affecting a lot of punters.

        My personal experience of porting a number was 5 days from start to finish porting from Delight to Life but I was reading on Digital Spy this month of someone having their number taking a month to transfer.

        I though in my case the problem was that Delight piggy backs on the EE network as does Life but I’ve seen so many cases of porting problem with Life they surely are doing something wrong in their porting process.

        Porting problem besides the Life Mobile network once all the porting is done is a first class service and just to add their customer services department when you ring them talk in perfectly clear English and that’s worth 5 stars in my book nowadays.

  2. Dawn said:

    Hi, the opposite of what has happened to Sam has happened to me.
    I have had my old number with orange for 14 years. I just changed to LIFE mobile. I was waiting for a text to confirm the transfer of number and THEN my orange sim card (with old number I want to transfer to LIFE mobile) to be cancelled.
    Instead, my orange sim card and old number have been cancelled and I have only got access from the LIFE mobile sim card with their new number. It says it will take 2 business working days before I get my old number back..but it is important that it happens asap.

    Transferred a phone number from Orange to LIFE Mobile (filter to show only these comments)

  3. John L said:

    Last Friday I got my PAC from TPO & have given it to Life Mobile.
    The number I want porting from TPO went dead yesterday but it hasn’t yet been ported to Life Mobile.
    Apparently since TPO & Life Mobile both use the EE network & have the same PAC reference of TSL the transfer has to be done manually & will take a week which to me seems bizzare if I’m basically on the same network.
    I was told that it would take a week but I didn’t realise that my TPO service would end several days before the number was ported.
    This has meant that I can no longer receive service calls from my customers for my small business nor can I access my Yahoo e-mail account as it has text verification & of course Yahoo can’t send me a text with the access code.
    So my tip to anyone porting a number & who uses Yahoo, facebook eyc. text verification, turn it off untill your number has been ported.

    Transferred a phone number from TPO Mobile to LIFE Mobile (filter to show only these comments)

    1. John L replied:

      All sorted. I phoned Life Mobile this morning & my old number was ported across this afternoon so you can’t get much quicker than that.

      Also Life Mobile customer service is very good with the phone being answered in a couple of rings.

      I left The Peoples Operator due to their appalling customer service where it could take days of constant phoning before I even got answered.

  4. Tim said:

    Hi Ken,

    I recently got a new phone/contract with EE. EE didn’t let me transfer my number internally, so I got a sim card from Life Mobile so I could transfer my old number out, and then back into EE onto my new phone. I have successfully transferred my number onto the Life sim card, however, Life have just said that they have to wait 30 days to generate a PAC. They said that I can only transfer my number once every 30 days. Can you confirm is this is correct? I thought they were obligated to send me a PAC within two days of my request.



    Transferred a phone number from LIFE Mobile to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Tim,
      Thanks for your comment. With LIFE Mobile, one complication is you’re on a 30-day contract. What this means is you need to give them 30 days notice when cancelling your contract & moving to another network. I think this is probably what they’re talking about here?
      In general, I would normally recommend you transfer your phone number out to a Pay As You Go SIM card (that way, you don’t have the added complications of a 30-day contract).

    2. John L replied:

      Life Mobile is owned by EE & when I ported my number from TPO who also use the EE network the PAC process has to be done manually & can take a lot longer.

      I suggest you contact the Life Mobile porting team & ask for their help.

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