Whether you're joining FreedomPop or leaving for a different network, it's a straightforward process to keep your old phone number.
If you're leaving FreedomPop and joining another network or if you're leaving another network in order to join FreedomPop, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving FreedomPop and joining another network
Transfer your FreedomPop phone number onto a different network.
- I'm joining FreedomPop from another network
Transfer your phone number onto a new account with FreedomPop.
- I'm upgrading my FreedomPop phone or SIM card
Transfer your phone number from one FreedomPop account to another FreedomPop account.
Leaving FreedomPop For Another Network
If you're leaving FreedomPop and joining another network, you can take your phone number with you.
Start by asking FreedomPop to issue you with a PAC Code. You can get a PAC Code from FreedomPop by calling 0113 887 0823 on your FreedomPop handset. Alternatively, dial 0113 887 0823 from any other phone.
You can request a PAC Code over the phone at any time during FreedomPop's opening hours:
|Monday - Friday||9.00am - 5.00pm|
It's always free to get a PAC Code from FreedomPop (it's your legal entitlement). After getting your FreedomPop PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:
Joining FreedomPop From Another Network
If you're joining FreedomPop from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to FreedomPop.
After getting the PAC Code, you should order your new handset or SIM card directly from FreedomPop's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest FreedomPop deals, please see this page on FreedomPop's website.
Once Your New Phone Arrives...
Once your new phone or SIM card arrives from FreedomPop, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.
Once you're happy to continue with the transfer, your PAC Code should be entered on FreedomPop's online form. Alternatively, you can give the PAC Code to FreedomPop by calling 0113 887 0823 on your FreedomPop handset. You can also call 0113 887 0823 from any other phone.
FreedomPop will charge you £4.99 when you transfer a phone number in using a PAC Code.
Once you've provided your PAC code to FreedomPop, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Upgrading Your Plan On FreedomPop
If you're simply upgrading to a newer handset or tariff, it's not necessary to use a FreedomPop PAC Code. You can simply upgrade via FreedomPop's website. For more information, please select the type of tariff you're planning to move to:
For more information, please see the FreedomPop website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.
For discussion, please see the comments on this page. They show other people's experiences either when using a FreedomPop PAC Code or when transferring their phone number from another network to FreedomPop.