Whether you're joining FreedomPop or leaving for another network, it's a straightforward process to keep your existing phone number.
If you're leaving FreedomPop to join another network, or if you're leaving another network in order to join FreedomPop, it's super easy to keep your current phone number.
All you'll need to do is to request a PAC Code. It's totally free and the entire process of transferring your phone number should normally take no longer than one working day.
For detailed instructions, please choose the option that best applies to you:
- I'm leaving FreedomPop and joining another network
Transfer your FreedomPop phone number onto a different mobile network.
- I'm joining FreedomPop from another network
Transfer your phone number from another mobile network to FreedomPop.
- I'm upgrading my FreedomPop phone or SIM card
Transfer your phone number from one FreedomPop account to another FreedomPop account.
Leaving FreedomPop For Another Network
If you're leaving FreedomPop to join another mobile network, you can take your phone number with you using a PAC Code from FreedomPop.
There are two ways to request a FreedomPop PAC Code:
- By Text Message: You can get a FreedomPop PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from FreedomPop.
- By Phone: You can get a PAC Code by calling FreedomPop. To do this, call them on 0113 887 0823 using your FreedomPop handset. Alternatively, dial 0113 887 0823 from any other phone. You'll need to call during FreedomPop's opening hours (Monday-Friday 9am-5pm).
It's always free to get a PAC Code from FreedomPop, and it's your legal entitlement to be able to recieve one. If any cancellation fees apply to your FreedomPop contract, they should also tell you what this will be at the same time as sending you a PAC Code.
Once you have your FreedomPop PAC Code, you'll need to provide it to your new mobile network operator. For detailed instructions, please select your new mobile network from the following dropdown menu:
Don’t want to keep your FreedomPop phone number? You can request a STAC Code from FreedomPop instead.
FreedomPop STAC Code (Leave FreedomPop Without Keeping Your Number)
If you’d like to leave FreedomPop without keeping your current phone number, you’ll need to request a FreedomPop STAC Code rather than a PAC Code. There are two ways to get a STAC Code from FreedomPop:
- By Text Message: You can get a FreedomPop STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from FreedomPop.
- By Phone: You can get a STAC Code by calling FreedomPop. Call them on 0113 887 0823 using your FreedomPop handset. Alternatively, dial 0113 887 0823 from any other phone. You'll need to call during FreedomPop's opening hours (Monday-Friday 9am-5pm).
Once you’ve gotten your STAC Code, the rest of the process for joining your new mobile network remains the same. You can choose your new provider from the dropdown menu above for instructions on how to use your FreedomPop STAC Code.
Joining FreedomPop From Another Network
If you're joining FreedomPop from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. The PAC Code will allow you to transfer your phone number to FreedomPop.
After getting a PAC Code from your old network, you should order your new phone or SIM card directly from FreedomPop's website. For more information, please select the type of tariff you're wanting to move to:
For a full list of the latest FreedomPop deals, please see this page on FreedomPop's website.
When Your New Phone Arrives...
Once your new phone or SIM card arrives from FreedomPop, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.
Once you're happy to continue with the transfer, your PAC Code should be submitted through FreedomPop's online form. Alternatively, you can give the PAC Code to FreedomPop by calling 0113 887 0823 on your FreedomPop handset. You can also call 0113 887 0823 from any other phone.
FreedomPop will charge you £4.99 when you transfer a phone number in using a PAC Code.
Once you've provided your PAC code to FreedomPop, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
Sometimes, you’ll be given the option to provide a PAC Code at the same time as when you order your new phone or SIM card. We’d typically recommend against providing your PAC Code at this stage. Instead, waiting for the new phone or SIM card to arrive from FreedomPop first will allow you to make sure it’s working correctly and will make the process of cancelling or returning much easier.
Upgrading Your Plan On FreedomPop
If you're simply upgrading to a newer handset or tariff, it's not necessary to get a FreedomPop PAC Code. You can simply upgrade via FreedomPop's website. For more information, please select the type of FreedomPop price plan you're planning to move to:
For more information, please see the FreedomPop website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.
For discussion, please see the comments below on this page. They show other people's experiences using a FreedomPop PAC Code or moving their phone number from another network to FreedomPop.