TPO Mobile PAC Code: Keep Your Phone Number When Changing Networks

Whether you're joining TPO Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

TPO PAC CodeIf you're leaving TPO and joining another network or if you're leaving another network in order to join TPO, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving TPO For Another Network

TPO Mobile

If you're leaving TPO Mobile and joining another network, you can take your phone number with you.

Start by asking TPO to issue you with a PAC Code. You can get a PAC Code from TPO Mobile by calling 500 on your TPO Mobile handset. Alternatively, dial 0333 313 7760 from any other phone.

You can request a PAC Code over the phone at any time during TPO Mobile's opening hours:

Monday - Friday9.00am - 5.00pm
Saturday10.00am - 4.00pm
Sunday10.00am - 4.00pm

It's always free to get a PAC Code from TPO Mobile (it's your legal entitlement). After getting your TPO PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your TPO PAC Code

Your new network provider:

Joining TPO From Another Network

TPO Mobile

If you're joining TPO Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to TPO Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from TPO's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest TPO deals, please see this page on TPO Mobile's website.

Get the Latest Deals from TPO Mobile »

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from TPO Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to TPO Mobile by calling 500 on your TPO Mobile handset. You can also call 0333 313 7760 from any other phone.

Once you've provided your PAC code to TPO Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On TPO

TPO Mobile
TPO Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a TPO Mobile PAC Code. You can simply upgrade via TPO Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the TPO Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a TPO PAC Code or when transferring their phone number from another network to TPO Mobile.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We would love to hear your comments: either about using a TPO Mobile PAC Code or transferring your phone number from another network to TPO Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1092 comments about transferring a phone number, please see the main PAC Codes article.

  1. Sanj said:

    I had already transferred my number from TPO to Life Mobile a couple of months ago, and I wanted to transfer my wife’s number to them as well.
    About 3 weeks ago we got the LIFE sim and the PAC code from TPO. We were told it would take about 5 days for the transfer. So on a Tuesday we give LIFE the pac code, and on Friday the TPO sim goes off. The new LIFE sim is put in the phone so that the old number can get transferred.
    When mine was done, the number transferred within hours of the old one switching off, however with my wife’s number, it has been 2 weeks and the number still has not been transferred.
    We have called numerous times, and made complaints. First they say there was a backlog, then they said that process is done in France and there was a public holiday, then they said they don’t know.

    My wife is the main carer for an elderly relative and she relies on having her original number. She gets calls from nurses, doctors, and other carers. This has caused a lot of stress and issues because she cannot be contacted. At first we thought the number would change so we didn’t supply the nurses with our temporary number. They too have enough to deal with.

    Surely in this day and age where, transactions are instant, why would it take 2 weeks (and still not done) to migrate some numbers from one IT system into another? There should not be a 2 week backlog.
    We can’t even redirect calls to another number because the original is not recognized.
    Is there any way to get here original number back.

    Transferred a phone number from TPO Mobile to LIFE Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Sanj,
      Sorry to hear about the problems transferring your phone number from TPO to LIFE Mobile. I’m really not sure what has gone wrong here, but it’s now the responsibility of LIFE Mobile to process your phone number transfer. I’d recommend making a complaint to them in writing as this may help to expedite the solution of your problem.
      Good luck,
      Ken

      1. ChrisK replied:

        The porting problems here seems to be a Life Mobile problem that’s becoming clear is affecting a lot of punters.

        My personal experience of porting a number was 5 days from start to finish porting from Delight to Life but I was reading on Digital Spy this month of someone having their number taking a month to transfer.

        I though in my case the problem was that Delight piggy backs on the EE network as does Life but I’ve seen so many cases of porting problem with Life they surely are doing something wrong in their porting process.

        Porting problem besides the Life Mobile network once all the porting is done is a first class service and just to add their customer services department when you ring them talk in perfectly clear English and that’s worth 5 stars in my book nowadays.

  2. Steve said:

    Hi, I am a PAYG customer with TPO, on the 14/07/16 I lost service, the customer service team are saying this is due to the network being upgraded to 4G and unfortunatly some customer have lost service the issue is being looked into by there network provider, and engineers are working to resolve.
    TPO are migrating to 4G on the 27/07/16 do you think there will be any chance of getting my old number back once the migration has taken place?
    TPO are unable to offer me a PAC code as my number is showing out of service, is there any other way I can get my old number back?
    They have sent me a 4G sim to activate using the sim/swap process but this fails to work.
    Any guidance/help you can offer would be very much appreciated.

    Transferred a phone number within TPO Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Steve,
      Sorry to hear about your problems with TPO Mobile. Unfortunately, only TPO will be able to help you out with this. Sorry – I really wish I could do more but I don’t have access to the account information only they’d be able to access! It would be their responsibility to transition your service over to the new TPO service running on coverage from Three.
      Ken

      1. steve replied:

        Hi Ken, thanks for getting back to me, It has now been 3 weeks since the loss of my number despite calls and emails to TPO can’t say I’m making any progress, they have sent me a new sim card and transfered my old credit plus £25 ( have’nt tried it yet as bought a Tesco sim).
        I’m desperate to get my old number number back but TPO are saying they are working with their partner to try to recover the number hence cannot issue me with a PAC code.
        Is their any other course of action I can take? I would email their CEO if I could find his address..
        I don’t think OFCOM will deal, perhaps the Press…any idea’s Help.

        1. Ken Lo
          Ken replied:

          Hi Steve,
          It might be worth sending your message on to marketing@tpouk.com. This is an email address they’ve previously provided to readers of this website, which I believe bypasses the normal channels and goes directly to the team. The other option is you could make a formal complaint in writing e.g. to Ofcom, via Resolver.co.uk, etc.
          Really hope this issue gets solved for you soon,
          Ken

          1. steve replied:

            Ken thank you for your suggestions, I have just sent an email to marketing@tpouk.com, with copies of all the emails sent If this does’nt work I’ll try Ofcom via resolver.
            I will keep you posted
            Thanks again.

  3. John L said:

    Last Friday I got my PAC from TPO & have given it to Life Mobile.
    The number I want porting from TPO went dead yesterday but it hasn’t yet been ported to Life Mobile.
    Apparently since TPO & Life Mobile both use the EE network & have the same PAC reference of TSL the transfer has to be done manually & will take a week which to me seems bizzare if I’m basically on the same network.
    I was told that it would take a week but I didn’t realise that my TPO service would end several days before the number was ported.
    This has meant that I can no longer receive service calls from my customers for my small business nor can I access my Yahoo e-mail account as it has text verification & of course Yahoo can’t send me a text with the access code.
    So my tip to anyone porting a number & who uses Yahoo, facebook eyc. text verification, turn it off untill your number has been ported.

    Transferred a phone number from TPO Mobile to LIFE Mobile (filter to show only these comments)

    1. John L replied:

      All sorted. I phoned Life Mobile this morning & my old number was ported across this afternoon so you can’t get much quicker than that.

      Also Life Mobile customer service is very good with the phone being answered in a couple of rings.

      I left The Peoples Operator due to their appalling customer service where it could take days of constant phoning before I even got answered.

  4. Natasha Lee said:

    My new t p o card works on their number but having called o2 for my pac code they’ve cut my service off! Its saturday so I’m out of reach of work colleagues until the transfer is completed on tuesday. I’m really cross- I’m supposed to be on call! The old number is out of service!

    Edit: Reinstated by o2 after lengthy chat online!

    Transferred a phone number from O2 to TPO Mobile (filter to show only these comments)

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